600-02-12305700

*** Past Updates ***

10/03/11 04:35:21 Singapore (RAYMOND GABRIEL):
WS Ops <Team A> (Progress Update)
1. Problem Statement:
AM Server, Unable to map to Americas shared resources from Spokane WA and San Diego

2. Actions taken: (Indicate Steps taken to rectify issue)

-wts to server
-found UNC and DFS path no issue
-netmeet to client machine, found error mapping to 'americas.shell.com\americas'
-created ticket to AT&T for checking,and sent email

3. Engineer next course of action on the issue (i.e. - Indicate your follow-up action)
-follow up with customer and AT&T for updates
4. Next action date: (specify the next appointment time)TODAY/TOMORROW
5. Method of contact with customer (i.e. - E-mail or Telephone): IM/EMAIL

============================= EMAIL ==========================

-----Original Message-----
From: Gabriel, Raymond SITI-ITSS-EUC
Sent: Thursday, March 10, 2011 3:44 AM
To: 'AP SA T15 Complex CBJ RM'
Cc: GI-D Ops Situation Management SITI-ITSS-EUC; GX SITI EUC WS Server Shift; Han, Aaron S SENA-ITST/ASI
Subject: RE: 600-02-12307472: An error occurred while reconnection to \\Americas.shell.com\americas.

Hi AT&T,
Results from sample user
C:\>ping SPK-S-50001.americas.shell.com
Pinging spk-s-50001.americas.shell.com [138.55.37.245] with 32 bytes of data:
Reply from 138.55.37.245: bytes=32 time=63ms TTL=127
Reply from 138.55.37.245: bytes=32 time<1ms TTL=127
Reply from 138.55.37.245: bytes=32 time<1ms TTL=127
Reply from 138.55.37.245: bytes=32 time<1ms TTL=127
Ping statistics for 138.55.37.245:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 63ms, Average = 15ms
C:\>tracert SPK-S-50001.americas.shell.com
Tracing route to spk-s-50001.americas.shell.com [138.55.37.245]
over a maximum of 30 hops:
1 30 ms 1 ms <1 ms 138.55.36.253
2 <1 ms <1 ms <1 ms spk-s-50001.americas.shell.com [138.55.37.245]
Trace complete.
PrintScreen of error

Thank you.
Regards,
Raymond Gabriel
Technical Consultant II - BackOffice Server
HP Enterprise Services, Shell account, Workspace Back Office Reactive - Team A.
We deliver the outcomes that matter most ... Yours
8 hours ahead of UK time
Primary E-mail: Raymond.Gabriel@shell.com
Secondary E-mail: Raymond.Gabriel@hp.com
Address: Prima 9, Prima Avenue II, Block 3547, Jalan Persiaran Apec, Cyberjaya, 63000, Malaysia.
This email contains information which is confidential and may be privileged. Unless you are the intended addressee (or authorised
to receive for the addressee) you may not use, forward, copy or disclose to anyone this email or any information contained in this
email. If you have received this email in error, please advise the sender by reply email immediately and delete this email.
600-02-12304819

2011/03/10 01:45:01 (TPIS):

Greenwich/Universal
Information from Partner: SHLR_ATT, Ticket#: 000000135589629
Notes:// Correction. Situation ticket is 135590946 LoginId:mh920j Name:Mohdrizal Hasan PhoneNumber: DateCreated:2011-03-10
01:44:40 LogType:0
Notes:// Related to situation ticket 135589629 LoginId:so552j Name:Seehoong Ong PhoneNumber: DateCreated:2011-03-09
17:12:38 LogType:2
Notes:// ACK LoginId:so552j Name:Seehoong Ong PhoneNumber: DateCreated:2011-03-09 17:10:36 LogType:2
Notes:MOC- Unable to sign in to MOC

Remote access team team:

Inpacting 2 SQL server . Cureenly working to free locks on the server . yester day 1600 GMT sussecfully relocated data locks.
Confirm servive restore. Upon checking, some user cannot login due to data load. Business call schedule for this issue. Velu – AT&T

600-02-12286097

RDM Mumbai

*** Past Updates ***

09/03/2011 21:59:11 India (ANIL VISWANATHAN):
**SUSPENDED**
Ticket suspended by BZGN1S.

Suspending ticket till NBD as the User was not reachable.

09/03/2011 21:58:48 India (ANIL VISWANATHAN):
Work-Space RDM (Progress Update)
------------------------------
Communication with Customer - Attempt <No>: 1

Action Taken:
-------------
Called User.
User said that the issue is resolved.
Said that the ticket can be closed.
however, on checking the related records, there is another Child incident associated with the ticket that was open.
Tried to contact the User on that ticket, however, was unable to get in touch with the User.
Need to contact the User and get the confirmation.

Customer’s next earliest availability:

Analyst next course of action on the issue:

Possible Cause: Server issue
Possible Solution: Server settings
600-02-12265623

*** Past Updates ***

2011/03/07 10:32:12 (TPIS):
Greenwich/Universal
Information from Partner: SHLR_TSYS, Ticket#: SHELL-EDS-20110303233314431-B85jIw
Filesystem total used avail capacity Mounted on
/vol/vol3/ 8526GB 8280GB 246GB 97% /vol/vol3/
/vol/vol3/.snapshot 174GB 37GB 136GB 21% /vol/vol3/.snapshot. End of worklog update.
2011/03/04 19:04:37 (TPIS):
Greenwich/Universal
Information from Partner: SHLR_TSYS, Ticket#: SHELL-EDS-20110303233314431-B85jIw
From: Peter.Leung@shell.com [mailto:Peter.Leung@shell.com]
Sent: Saturday, March 05, 2011 2:51 AM
To: Menon, ManiKanda; Wan Ab Aziz, Azian
Cc: Chapman, Todd; FMB TSMY GSO-NAS-RM; Squires, Polly; FMB TSMY GSO-NAS-AP; Phillip, Rex; Arumugham, Vinayagan
Subject: RE: UPDATE?: [GSO NAS] Space Limitation on Canada filers scnetapp2a and scnetapp2

ManiKanda,

We will be migrating the Techlog data next week on Thursday, March 10th at 9 am CBJ (GMT +8). This will free up approximately
140 GB. In addition, I?m working with my colleague to move another directory in this same volume containing approximately 200
GB of data.
Affected Last Updated Brief Description Ticket Status
Region (GMT) Number
AM 09/03/2011 15:00 EUC: Unable to map to Americas shared resources from 600-02- Open
Spokane WA and San Dieg 12305700
EU 09/03/2011 12:56 ATT : MS Communicator Unavailable 600-02- Open
12304819
EU 07/03/2011 19:57 EUC:RDM: Unable to access Shared Folder 600-02- Open
\\europe.shell.com\europe\Oil Products\UKRAH Kiev Franko 12286097
AM 03/03/2011 22:05 T System: volume full on scnetapp2a, Canada 600-02- Open
12265623