QUESTIONS AND ANSWERS

(Interview with PLUS Expressways Berhad)

1) Do you have a stated social mission?

 To ensure our core mission, PLUS has emphasised road safety in managing our highways.
Looking forward to the likely impact of our activities on the environment and society, we
believe that it is important to place our future priority on “Green” initiatives. We recognise
the impact on climate change, so we must take a responsible approach in operating our
business. As a consequence, PLUS is committed to improving road and traffic safety and
protecting the environment. We believe these dual priorities contribute to the long-term
sustainability of our business

2) Why do you have a social mission / social program?

 To enhance/differentiate brand ,to enhance shareholder value ,to increase employee
productivity/motivation, reduce turnover, Outside pressures(consumers, media), Outside
pressures/liabilities,ethics of owners/management(“Because it is the right thing to do”)

3) What categories of CSR activities does your company pursue?

 Economic, legal, ethical, philanthropic (Cause branding and venture philanthropy)

4) How do you execute your social mission/program(s)?

 Programs may focus on areas such as:
• Environmental Stewardship
PLUS’ Environmental Policy promotes business practices as well as products and
services that are environmentally friendly and sustainable. To minimise our impact on
the environment around us, we continue to employ comprehensive operational
controls, appropriate technology and sustainable maintenance and construction
activities. Stakeholders including PLUS employees and surrounding communities are
assured their health and safety through sustainable environmental practices. As we
encourage our employees to become active agents of sustainable development, we also
try to encourage a sense of environmental consciousness among our expressway
customers and business partners. Going forward, we will focus on achieving the Group’s
environmental improvement objectives and targets, while continuing to enhance our
Environmental Management System and environmental protection practices. This year’s
environmental section includes several initiatives to address energy and climate
change, water and waste management, slope management and biodiversity

• Community Development
We launched the new PLUS initiative called “Malaysians Unite for Road Safety
(MUFORS)” campaign and Alhamdulillah, we received positive results and feedback
from the public.

• Corporate Governance (code of ethics, corporate structure)

5) How PLUS Expressway Berhad encourage the road safety awareness?

 We promoted our programs through various campaigns for instance, the ‘Respect Your
Limits’ campaign was our main focus to spread road safety awareness to drivers and
operators of heavy vehicles. This effort was collaboration with Government agencies –
Jabatan Keselamatan Jalan Raya Malaysia (JKJR), Jabatan Pengangkutan Jalan Malaysia
(JPJ), Malaysian Institute of Road Safety Research (MIROS) and the police. Our current road
 safety programmes have been beneficial for everyone concerned and evidence of this can
be seen in the drop in accident rates over the years.
6) How PLUS instil CSR values among its employees?
 Every employee at PLUS is aware of his or her own role in engaging in CSR and we actively
encourage our staff to become involved. Each employee must dedicate two working days a
year to participate in CSR activities. This has also been translated to their individual
Employee Value Proposition (EVP) and is also used in assessing their individual Key
Performance Indicators (KPIs).

7) How has your program benefited your various stakeholders?

 Impacts on economics
All PLUS community initiatives on road safety, education, cultural support and sponsorship
indirectly facilitate the local economy and improve the quality of peoples’ lives. PLUS
highways also contribute to transportation convenience in Malaysia that will eventually lead
to balanced regional economic development.

 Local communities
PLUS is committed in contributing to society by giving support to various communities.
These initiatives are in line with recommendations in the Silver Book guidelines for
Malaysian GLCs. We seek to complement the work of the government and concentrate on
areas directly related to the impact of our business on society. We focus on two areas that
address social issues, eventually contributing to sustainable growth.

• Improving the awareness of Road Safety among the public through education
• Community Involvement through sponsorships and donation PLUS employees are
also involved in community engagement as each member of staff must dedicate at
least two working days a year to participate in local community programmes. This
is incorporated into Key Performance Indicators (KPIs) for all staff.

8) How about your customers?

 We extended various incentive programmes for our customers to diversify measures
towards long-term value creation, such as the PLUS Travel Incentive and the PLUSMiles
Loyalty Programme. In order to sustain the completed customer oriented framework, PLUS
carries out responsible marketing to disclose relevant impacts and objectives of customer-
oriented strategies.

9) How much do you allocate for CSR projects?

 We set aside approximately RM25 million for dedicated CSR initiatives in 2009. This figure
will continue to grow as we promote our sustainability strategy in upcoming years and
encompass additional CSR initiatives. We believe that the best CSR performance comes
from overcoming critical challenges for the company.

10) What is the measure taken by PLUS to ensure continuous CSR project in the future?

 To promote our long-term sustainability strategy and understand the impact on

stakeholders, more investment will be allocated to ensure our expressways and services are
environmentally friendly.