2608 Lewis O’Gray Drive, Saugus, MA

01906
Randy J. Couris (781) 520-1129
Randy.Couris@gmail.com

Talent Acquisition Leader

♦ Results-driven Leader with +7 years management experience developing talented individuals to
become hi-potential leaders and individual contributors.
♦ Outstanding communications, consensus building and leadership skills used to partner with business
leaders and HR leaders to influence key decisions.
♦ A strategic thinker with the ability to translate strategy into tactical outcomes that aligns with an
organization's overall vision, mission, and goals.
♦ Proven success in developing and implementing “Best in Class” processes to support ongoing business
initiatives and goals.
♦ Demonstrated leadership of people and projects with solid experience working collaboratively across
multiple business lines

Consistently recognized by peers and management for an exceptional work ethic, team
contributions, versatility and a professional commitment to “getting it done.”

Professional Experience

Comcast Cable Corporation, North Reading, MA July 2007 - Present

Leading Telecommunications Provider

Greater Boston Regional Manager, Talent Acquisition (July 2008 – Present)

Manage the Greater Boston Regional Recruitment & Operations Team, comprising an operations
supervisor, seven recruiters (4 full-time/3 contractors) and two employment coordinators. Responsible for
all levels of regional recruitment needs. Developed and implemented “best in class” recruiting processes
and strategies for an expanded region, consolidating three regions into one.
♦ Created and maintained NorthCentral Division’s operational talent reports and data for the VP of
Talent Acquisition; providing trend analysis used to make key decisions in various areas such as
workforce planning, candidate experience, hiring manager satisfaction and on-boarding.
♦ Developed and executed a strategy and implementation plan to successfully recruit for a Call
Center “Acceleration Initiative, “hiring +120 PT customer service representatives in 3 months.
Exceeded hiring expectations by 30 days, hitting +100% of goal for all cycles extending offers to
230 candidates.
♦ Built invaluable relationships with HR Business Partners and Functional Leaders to ensure open
communication and feedback to evaluate process from beginning to end including candidate
experience and on boarding.
♦ Partnered with community organizations, local colleges and diverse organizations to develop a
successful outreach program placing their members and students into all levels of Comcast
positions and various internships.
♦ Led an in-house placement project team that successfully placed 25% of impacted employees into
other roles at Comcast.
♦ Managed the regional recruitment team in successfully filling +550 requisitions in 2009, achieving
100% “time to fill” goals for exempt and non-exempt positions.

Senior Recruiter, Human Resources (July 2007 – July 2008)

♦ Oversaw recruiting for high volume customer service organization for sites, including the build out
of a new call center in Waltham, MA hiring 10 cycles for this one location.
♦ Partnered with resource planning and Comcast University to develop hiring strategy for all
customer service hiring.
♦ Developed outreach plan for all levels of Metro Boston’s recruiting efforts working with multiple
community organizations.
 Randy J. Couris, 2

♦ Networked with companies going through reductions of staff to partner with their HR department to
recruit onsite for current open positions.
♦ Created local adverting campaign with selected agency for on-site open house events resulting in
50% increase in pipelined candidates for front line positions.
♦ Interim Staffing Manager Jan 2008 to July 2008 leading group of 6 FTE and 4 contract recruiters.
 Randy J. Couris, 3

Robert Half International, Inc., Danvers, MA January 2006 – July

2007
World’s First and Largest Specialized Staffing Firm

Staffing Manager (Interim Division Director)

Responsible for overseeing the successful operation of the Office Team division comprising of three full-
time employees and placement of over three hundred active temporary employees.
♦ Interim Division Director during organizational changes; responsible for Danvers Office Team direct
reports, success of temporary placements and reporting of daily metrics.
♦ Redeveloped business relationships with clients who had not worked with Office Team since 2000 &
2001
♦ Accomplished first years sales goals in two-thirds the expected time and exceeded goal by 30%
♦ Managed +95 temporary candidates on a daily basis including training on proper company
representation, interview coaching and professionalism.
♦ Partnered with various hiring managers on short term and long term workforce planning.

EF Education, Inc., Cambridge, MA January 2000 –

December 2005
The World Leader in International Education

Regional Sales, Continued Sales and Lead Response Sales Manager (December 2003 – December
2005)
♦ Managed 4 different sales teams between December 2003 and December 2005 with up to 13 direct
reports.
♦ Increased national market share and gained repeat sales earlier than previous years via pilot 2
sales teams.
♦ Developed and implemented a sales strategy for continued sales across all regions for the company
managing over 5000 gross participant accounts.
♦ Created specific team and individual sales goals and incentives to build team excitement while
driving increase of national market share. Responsible for generating over $50 million in sales
every 6 months.
♦ Led team to hit +100% of goal for the Continued Sales Team qualifying +20% of all repeat sales
leads to be converted into sales. +51% of new accounts generated from leads passed from the
Lead Response Team to consultants.
♦ Created outside sales strategy to build stronger relationships with VIP clients and potential
successors.
♦ Increased brand awareness by developing a plan consistently utilizing teacher conferences and
creating a follow-up strategy for all leads generated.

Team Lead Tour Consultant (January 2000 – December 2003)

♦ Consistently exceed sales goals all seasons managing and selling group travel, including air, ground
, lodging logistics and operations totaling over 170 accounts, 2300 participants and revenues
exceeding $4.2 million per year.

Awarded with Presidential Club status for outstanding sales performance and leadership
(2001, 2002, 2003); the only consultant recognized with this award for more than two years in
a row.

Additional Projects at EF:

♦ Zenith Project: Selected to work with outside consultant to assess and implement major
organizational changes into a fast moving sales environment without losing revenue while
appearing seamless to the customer.
♦ Communtas Project: Selected as a project lead to create and roll out a new sales approach to
recognize and hear the changing voice of the customer.
 Randy J. Couris, 4

♦ New Incoming Web Lead Program: Developed and tested a new program to help receive, track and
organize leads.
♦ Created standardized training for new hires and continued education for all staff. Consistently
evaluating sales materials, incentives and goals.

Education

Candidate for Masters in HR Management, Emmanuel College, Boston, MA

BS in Telecommunications Management, Ithaca College, Ithaca, NY