Beruflich Dokumente
Kultur Dokumente
Biennial Report
2009/2010
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1
Our Mission
To promote child rights and enhance child protection by delivering quality services through ICT innovations
Courage of conviction
Integrity
Competence
Board members
2.3 The global perspective: Child Helpline International events, meetings and conferences 23
George Okado
Chairman’s
Statement
O n 27 August 2010, Kenya promulgated into law a
new Constitution. In relation with international
children’s rights, the new Constitution establishes in
To enhanced child protection services the organization
will endeavor to develop and strengthen service delivery to
children not only through the helpline 116 but also through
Kenyan law internationally acclaimed principles on other technological innovations through which children
the rights of children, such as best interests of the child can reach out for support to protect and promote their
which is now to be paramount in every matter concerning rights. The helpline experienced technological challenges
children. at the beginning but has since upgraded the call centre to
meet international standards by partnering with a private
Childline Kenya Board’s commitment and long term BPO-Techno Brain Ltd. This has led to efficiency of calls.
focus is to steer the organization towards ensuring not
only access to the helpline service by the public but Childline Kenya aims at building long-term alliances,
also quality service to all the children/adults calling for networks and partnerships locally, nationally and at the
assistance and information. The helpline has well trained international level that will support its function to deliver
counselors capable of handling all the cases received at sufficient and quality service to the children in accordance
the helpline and is well staffed to see an effective working with our vision. Our partners see CLK as a key entry point
environment. Efforts are geared at making the helpline a and referral point in child protection. Childline Kenya
central child protection system at the national level and to has established regional call centres in other parts of the
have Childline Kenya and helpline 116 as the regional and country (Eldoret and Garissa) which has extended child
indeed the worldwide role model. protection services to the regions.
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Biennial Report. 2009 - 2010
Irene Nyamu
As part of its strategic growth and programme expansion The organization has also seen a significant growth in its
plan in 2008, CLK entered into a 5 year partnership other programmes that include Research and Advocacy,
arrangement with the Government of Kenya represented Child Empowerment, and Organisational Development.
by the Department of Children Services in the Ministry of Childline Kenya will strive to ensure that its programmes
Gender, Children and Social Development. The partnership remain responsive to the demands of children using
saw Childline Kenya’s most significant contribution to the Information, Communication and Technology (ICT)
child protection sector, the 24 hours child helpline scaled which drives our mission of delivering innovative ICT
up to national level on a short code platform of 116. The solutions for child protection.
helpline is now hosted at the Department of Children
Services premises. Children officers together with our Our work would not have been possible without the support
valued referral partners for legal aid, shelter, medical/ of our partners, the media, community groups, donors,
health care form the backbone of the helpline referral the board, staff and volunteers. I therefore would like to
structure nationwide. It is this elaborate referral system sincerely thank our donors and supporters in 2009/2010:
that is ensuring that all children in the country have access Plan International Inc (Kenya, Netherlands and Finland
to basic support when faced with difficult moments in Offices in partnership with Nokia); International
their lives, granting them an opporuntity to grow up in Organization for Migration (IOM), UNICEF (Kenya),
an environment that is free from violence. and World Vision (Kenya and Finland) and Rockefeller
Foundation. I also wish to sincerely thank CLK members,
The child helpline 116 Call Center is the epicenter of the Board of Childline Kenya, all Childline Kenya
Childline Kenya’s work and informs most of the other staff and volunteers for their hard work and invaluable
programs. Between January 2009 and December 2010, contributions. Your support has made Childline Kenya
the helpline 116 received 642,886 calls from children accomplish its work with remarkable results. We hope to
in need of care and protection nationwide. The helpline continue the collaborations in the future.
effectively responded to 97,551 of the calls directly either
by providing information to the callers, counselling Thank you!
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Childline Kenya
Executive Summary
In the last two years, Childline Kenya (CLK) has experienced tremendous growth both in terms of its programmes
expansion as well as organizational capacity. In the four chapters of this report, the growth and success of CLK
through its projects and partnerships is presented. From a small team of 15 volunteers and 2 full time staff in 2006,
today Childline Kenya has four departments; namely: the Helpline 116 Call Centre; Finance and Administration,
Programmes-Field Services; and a well resourced but small Information and Technology (IT) support unit. The
helpline 116 now boasts of close to 50 counselors, three government children officers seconded to the helpline
on a full time basis, and CLK now has 14 full time staff. This growth has been driven by demand for services by
children, parents, partners and the general public. The team members are inspired by our mission to deliver child
protection services to all children using ICT innovations and our core values which include commitment, courage
of conviction, integrity; reliability and competence in performing our duty. So we serve with passion, believing that
every child deserves a dignified life free from abuse and violence.
It is for this reason that Childline Kenya, through its donors invested close to US $ 1,588,421 between 2009 and
2010 in its child protection work through 5 projects implemented over that period. The projects are:
• Increased access to Child protection Services in Kenya with support from Nokia and Plan International
• Enhancing Child Protection through the National Child Helpline116 in North Rift with World Vision
International
• The Establishment of a Child Helpline Call Centre in Garissa to Support the Campaign against human
trafficking and Child protection Services supported by International Organization of Migration
• Strengthening The National Child Helpline 116 for Enhanced Child Protection in Kenya
Funded by UNICEF Kenya, (with funds from Italian Cooperation)
• ICT for Child Protection: Enhancing effectiveness of the National Helpline 116 to deliver quality services to
Kenyan children funded by Rockefeller Foundation (call centre upgrading project)
• Fighting Violence to ensure Education for All, implemented jointly with Plan Kenya, Plan Netherlands
together with five (5) other Dutch child rights network members.
This report provides a summary of what the five projects entailed the outcomes and to some extent the results that
have been realized from the implementation so far. There is a lot of emphasis that has been put in reporting the
outcomes of the helpline 116 because the National Helpline 116 is core to CLK’s work, serving as the entry point
for children to access support and to be heard, where one phone call makes all the difference. The helpline 116
data also gives meaning to other programs that CLK runs such as advocacy, research and field services (community
education) and also informs stakeholders in the child protection sector for more responsive programming especially
by the Department of Children Services. Between 2009 and 2010, the helpline received 642,886 calls from
children and adults across the country. Children call to report abuse, receive counseling and information, and
discuss challenges in their daily lives such as peer pressure, drug and substance abuse, difficult relationships with
peers and parents, their future career options; alternative shelter for those abused at home and where to get specific
services for youth and young persons as examples. The support services afforded to all callers are provided first
directly by the counselors and second, through the network of government agencies, local and international non-
governmental organizations who make their resources and expertise available to the helpline team.
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Biennial Report. 2009 - 2010
The demand for the services has been steadily growing and efforts have been made to establish additional Call Centres
in North Eastern (Garissa) and North Rift (Eldoret) regions. This was a move to decongest the National Call Centre
and also take services closer to the children. This also means that CLK had to develop strategic partnerships with
other stakeholders to ensure quality services and supportive policies are in place. In 2009/2010 new partnerships with
Teachers Serve Commission, The Kenya Police, private Information and Technology firm-Ken-Tech Data Limited, ICT
Board, Communication Commission of Kenya and the Ministry of Information and Communication were forged.
These partnerships saw Zain become part of the 116 service providers after almost 3 years of lobbying and discussions,
and the upgrade of the National helpline call centre from analog to digital technology with support from Ken-Tech
Data. Childline Kenya is now able to attend to clients more effectively, having increased the number of counselors per
shift, trained them on new skills, and using modern ICT equipment. The three Call Centres will be interlinked making
it easy to respond quickly, process and relay information on cases, and forward calls with ease via VOIP due to fiber
optic connectivity.
Childline values participation of partners and children in its project implementation. For instance, together with full
and associate members (who have included Plan International; SOS Children’s Villages Kenya; Goal Kenya; Kenya
Alliance for the Advancement of Children’s Rights; RESCOU, Gender Violence Recovery Centre, APHIA-2; World
Vision; ICT Policy Centre and the National Council for Children Services held the first and second Child Safety
Conference in 2009 and 2010. A total of 198 children attended from different provinces in Kenya. The children
had an opportunity to give feedback about the helpline 116 and come up with practical solutions to tackle abuse
and violence in Kenya. Children are also an integral part of our campaigns (e.g kick out child abuse through sports)
and community education sessions through the child ambassador’s initiative which mentors and shapes children into
influencing positive behaviors among colleagues. We have first hand experience that children will learn easily from
peers, and when empowered with skills and knowledge, they can take a lead in making decisions, disseminate the
right information, signal abuse at an early stage, influence behavior and also become good models as peer educators.
This engagement makes children feel valued. Some of the recommendations from children and their experiences in
participation are summarized in this report.
Childline believes in building the capacity of professionals involved in child protection work at the national level,
especially children officers and teachers who have firsthand experience and directly working with children and also
other officers from Government Ministries (Health, Education etc) who directly or indirectly are actively engaged in
service provision. The government of Kenya has in the recent past facilitated the adoption of the new constitution
which recognizes the rights of children as an integral part of governance. This puts CLK in a strategic position to
champion for the rights of children and thereby continue giving a voice to children to speak out, and participate in
making decisions on matters related to their wellbeing in this country.
At the global level, Childline remains an active member of the Child Helpline International (CHI) network, which
gives a voice to millions of children around the world using various means of communication. Childline took part
in the fifth Consultative Forum in Madrid, Spain where members from close to 200 countries converged for the
network exchange of experiences and knowledge on new technologies and approaches to child protection. Through the
CHI network, Childline Kenya has benefitted from global advocacy leading to 116 prioritization and the recognition
of child helplines as a recognized strategy to fight violence by the UN Study on Violence against children in 2007
(Recommendation no: 8).
Finally, even though funding is always a challenge for most local NGOs, Childline Kenya was fortunate to receive
support from a sizeable donor group of five institutions and non-cash support from the Department of Children
Services in the form of personnel, office space and some of the case referral follow up costs. The last section of this report
gives a summary of CLK financials as well as the future plans of Childline. The organization remains indebted to our
donors who included Plan Finland (Nokia & Ministry of Foreign Affairs), World Vision Kenya/Finland, UNICEF
(Kenya) and the International Organization for Migration, Plan Netherlands, and Rockefeller Foundation.
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Childline Kenya
T housands of distress calls are received through the helpline 116 from children and adults who choose to break the
silence on child abuse. In Kenya today violence against children is indiscriminate. Much of the abuse that was
initially associated with girls, for instance sexual abuse is now increasingly being manifested in boys as well. Now, both
boys and girls at all stages of development have been rendered equally vulnerable. For this reason, Childline Kenya
targets every child who is in need of care, support and protection. Through the helpline Childline Kenya links children
to essential services which include; rescue, counseling, safe shelter, health, education as well as disseminating valuable
information on child rights, child abuse and protection, then follow-up of those cases to ensure quality services are
rendered and that children eventually access safety for healthy growth and development. The services are free, and
where costs have to be incurred, it is at very subsidized costs by CLK and its partners.
The organization has over 60 professionals in the areas of social work, child psychology, counseling psychology, IT and
education. The staff and volunteers are motivated and ready to support children around the clock. They apply a holistic
approach to prevention and management of abuse while working closely with a wide range of partners, making the
helpline services very popular among Kenyan children, and winning the organization the 2010 STARS Impact Award
for child protection work.
The number of beneficiaries in all four CLK programmes has grown steadily over the last 4 years, from a small scale
helpline to a national service serving the population of close to 17 million below the age of 18 years in the country. The
new scope has challenged the organization to conceptualize alternative and creative approaches to mitigate against child
abuse in Kenya. In 2009 and 2010, the organization implemented six (6) projects two of which were multi-year and the
others were short term projects covering a period of between 6- 12 months. The main activities included the continuous
provision of 24 hours child protection services through the national child helpline 116; child rights promotion and
awareness campaigns using various media; child empowerment initiatives including children’s conferences and sports
tournaments; the establishment of two new helpline centres in Garissa in Northern Kenya and Eldoret, in Rift Valley;
upgrading of the main call centre to increase efficiency and capacity; advocacy and research.
All Childline Kenya projects are implemented using a participatory and partnership approach. The 6 projects in 2009-
2010 were funded by
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Biennial Report. 2009 - 2010
64% of all the cases were referral to the Department of Children Services and other government agencies. About 30%
of the referrals were closed having been followed up to a point where the children were ascertained to be safe.
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Table 1. . Summary of Helpline Calls – 2009
CATEGORY/ CASE TYPE MONTH OF THE YEAR
Childline Kenya
JAN FEB MAR APR MAY JUN JULY AUG SEP OCT NOV DEC TOTAL
RESPONDED TO CALLS
Physical Abuse 61 66 73 87 77 69 86 56 48 46 50 50 769
Sexual abuse 58 36 38 34 47 38 46 29 27 44 39 29 465
Child Neglect/abduction/abandonment 212 180 193 251 196 221 163 169 121 142 132 175 2155
Child Labor 59 38 43 65 51 45 35 28 24 21 20 41 470
Child Trafficking 2 1 1 1 2 2 1 11 21
Child Prostitution 2 1 2 2 1 1 2 2 0 2 1 16
Child in conflict with the law/unlawful confinement 10 11 2 3 4 2 4 36
Custody & Maintenance 127 97 112 151 104 81 85 71 112 93 91 125 1249
Counseling 1002 673 454 826 342 347 595 695 489 620 513 434 6990
Early/Forced Marriage 37 16 22 22 19 17 22 12 11 8 9 29 224
Emotional Abuse 8 14 13 18 8 9 12 7 7 3 7 13 119
Information/Inquiry 1232 1081 767 1320 1406 1100 892 922 758 842 809 1144 12273
Financial/medical Aid 222 185 97 194 168 135 136 117 112 112 143 168 1789
Follow up/Updates 97 93 46 81 86 42 40 49 57 40 26 10 667
Request for specific Counselor 1104 988 637 800 1031 824 747 982 724 848 649 544 9878
Physical/mental Disability 5 10 7 3 7 2 2 3 12 51
Truancy/juvenile delinquency/runaway child 12 2 11 3 1 1 6 3 14 6 6 65
Orphaned and Vulnerable Children/street children 56 32 50 75 25 35 45 29 35 24 26 31 463
Appreciation 2 38 22 44 45 32 49 35 25 25 37 57 411
Institutionalized 1 2 0 0 3
School related 242 182 101 145 140 93 95 108 35 0 1141
Female Genital Mutilation 2 2 2 3 3 2 14
Lost Child 43 19 28 39 50 179
Others(birth registration, inheritance, land issues, line testing etc) 6708 2241 3321 5622 8347 603 2005 63 36 56 59 58 29119
Sub total 11229 5978 5993 9750 12108 3712 5118 3282 2725 3012 2666 2994 68,567
Confidence building calls (greetings, prank calls, incomplete, wrong 7701 6297 2321 3611 3807 7506 2828 7921 8326 9964 11567 13587 85,436
numbers etc)
Non intervention calls (blank and silent calls) 14920 17994 11222 14322 15776 10338 9002 11207 10582 12302 15748 20805 164218
GRAND TOTAL 33850 30269 19536 27683 31691 21556 16948 22410 21633 25278 29981 37386 318,221
Biennial Report. 2009 - 2010
Primarily, the helpline counseling service clients are adolescent girls and boys although occasionally the counselors may
work with an adult if he/she is considered central to the positive change that a child so desires in seeking counseling. A
classical example is where a teenager has suicidal tendencies due to a poor relationships with parents that causes serious
misunderstanding or feelings of being worthless and low self esteem. In 2009 alone, the helpline counselors handled
6,990 counseling cases with children and young people, with a wide range of issues as summarized in table 2 below.
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Childline Kenya
The Helpline receives calls country wide. The highest number of calls are
recorded from the Rift Valley. Coast and North-Eastern consistently record the
lowest reported cases.
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Biennial Report. 2009 - 2010
5164
13,730
1853
6793
4734
3009
8542
3140
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Childline Kenya
Boys Girls
51% 49%
Confidence building calls 13486 13072 13169 12306 12422 10008 9610 10204 6713 3465 6216 10565 121236
(Greetings, wrong numbers,
incomplete,pranks)
Non intervention calls (Blanks and 21445 19283 18507 17691 18247 14864 13652 14823 9921 6568 6138 13302 174441
silent calls)
GRAND TOTAL 38242 35069 34204 33071 33831 26863 24868 27721 18651 11820 14017 26308 324665
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Biennial Report. 2009 - 2010
Table 8: REFERRALS
DCOs/PCOs 423 395 328 313 392 642 264 459 944 335 93 182 4770
Other government structures (police, CDF etc) 286 259 165 197 288 253 192 215 202 172 64 201 2494
Civil society organizations 183 188 156 170 157 99 69 141 98 65 51 18 1395
Not referred 37350 34225 33557 32391 32994 25869 24343 26906 17407 11248 25907 302197
TOTAL 38242 35067 34206 33071 33831 26863 24868 27721 18651 11820 208 26308 310856
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Childline Kenya
Table 9: GENDER
Adult male 1605 1474 1449 1342 1510 1036 745 1066 954 840 343 398 12762
adult female 965 793 798 696 775 520 420 669 686 419 192 239 7172
adult unknown gender 0 0 0 0 0 0 0 0 0 6 8 14
child male 609 461 440 492 437 224 229 434 299 286 112 144 4167
child female 625 424 362 576 464 220 212 526 306 243 58 127 4143
child unknown gender 0 0 4 2 6
male unknown age 6 2 0 286 509 803
female unknown age 5 1 0 195 374 575
unknown age and gender 34427 31915 31154 29965 30645 24863 23262 25026 16406 10032 12821 24507 295023
TOTAL 38242 35067 34206 33071 33831 26863 24868 27721 18651 11820 14017 26308 324665
In the year 2010, Rift Valley province still recorded the highest Calls by province (2010)
number of reported child abuse cases. Childline Kenya has
designed interventions that target its primary beneficiaries. One
of the most successful activities that have taken place in this region
include; sports for child protection, the children voices conference
and training of peer educators who will facilitate behavior change
among children and youth. These are preventive activities that are
aimed at taming abuse of children at very early stages.
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Biennial Report. 2009 - 2010
The project started on 1st September 2010 and will end in July 2011. It will support training of the child helpline staff
to manage a professional call centre as well as develop content for an intranet based support portal which will be useful
especially for counselors. The portal contains quick reference materials on a wide range of child rights and call centre
concepts, which will be useful especially to new counselors. The grant also ensures the helpline is connected to fibre
optic for stable internet, increasing both voice and data capabilities of the helpline.
The upgraded centre was officially opened on the 17th November 2010. The Chief guest to this important event was
the Permanent Secretary, Ministry of Information and Communication, Dr. Bitange Ndemo accompanied by other
guests from the Ministry of Gender, Children and Social Development, the Rockefeller Foundation, Ken-Tech Data
Ltd, the ICT Board, the Teachers Service Commission among others.
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Childline Kenya
Dr. Bitange Ndemo, the P.S Ministry of Information and Communication thanked the Rockefeller Foundation
for funding the upgrading of the child helpline. He acknowledged that the helpline is a necessary intervention
given the state of child abuse in the country. He however urged Childline Kenya and entire civil society at large
to concentrate more on preventive measures of child abuse and less on reactive intervention measures. He added
that when the helpline reports a huge number of calls on abuse, it is not something to be celebrated but is of
great concern since it reflects a disfunctional state of the society which needs to be addressed. On an upbeat
note, the P.S encouraged Childline Kenya to develop a wealth creation concept to enable the sustainability of
the child helpline and rely less on donations. He promised to stand by the organization to achieve this goal
within the next three years.
North Rift Call Center officially opened by the National Director of World The North Rift Call Centre was officially opened by Tiina Saukko, Chief Execu-
Vision, Finland on 24th June 2010 tive Officer, World Vision Finland on 24th June 2010
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Biennial Report. 2009 - 2010
Child Abandonment
A lady who works in a public office received information that a three day old baby had been abandoned at a local clinic
soon after birth. Because of her knowledge and interest in child protection she sought to rescue the child. She visited the
said clinic, took the child and reported the matter to the nearby police station. The officers asked her to stay with the child
until the child is identified or claimed by someone, presumable the family. Since the child seemed unwell, the lady did not
want to risk staying with the child and decided to contact the nearest children’s department instead. There seemed to be
reluctance in committing the child to a shelter and she was not given any feedback.
Several days after reporting the case, she decided to go personally to the Headquarters of the children’s department at
Nyayo house. With the assistance of an officer there, the child was taken to Kenyatta National hospital where the child was
diagnosed with a spinal cord problem. The hospital was willing to start treatment immediately. Further, she was supported
to find specialized shelter at a Charitable Children’s Institution which would also ensure the child is taken to the hospital
as is necessary for treatment.
Child Neglect
A village elder in Rift Valley Province called to report the case of a 7 year old boy, Brian*, who was being neglected
by his father. Further, though he is of school going age, he had not been taken to school. The boy lives with
the father and a step mother. At the time of calling, the boy had been chased out of the house by the father for
allegedly operating their music system without his permission and had since then slept at a neighbor’s house for
two days. The helpline team supported the village elder to report the case to the nearby children’s office. Brian’s
father was summoned and warned against the continual mistreatment of the child. He was further ordered to
take the child to school. The helpline took responsibility to regularly check on the welfare of the child to ensure
he is not only going to school but he is also free from abuse. After three months of regular calls to the concerned
neighbors it was established that Brian* was out of danger and was enjoying schooling
Child Trafficking
A 12 year old girl was found stranded along a highway late in the night. She said she had run away from her employer
because she was being mistreated by the mistress of the house. She had been brought to the city on false promise that
she would be enrolled in a good school to continue with education and instead ended up as a house help. She was not
being paid wither for the work. The Good Samaritan took her to the nearest police station where she was attended
by an officer of the Community Policing Department Gender and Child Protection. The police station also arranged
for her repatriation back home. The employer could not be traced for prosecution since the girl could not describe the
residence and could not trace her way back to the residence.
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Childline Kenya
Physical abuse
Jecotia* called to report that his 14yrs old niece had her hair plucked by her step mother. This happened after an
argument ensued over a matter that involved her and her step sister. The plucking of her hair was meant to serve as a
punishment. The helpline got in touch with the father and explained the unfortunate situation. The father immediately
took the child to hospital. He further warned his wife against abusing the child. As a rule in the home, he was to remain
as the only disciplinarian in the home and not the wife. The child has not been abused since.
Sick Child
James, a landlord reported the case of Jane*, his tenant, who had kept her two year old sick child in the house for more than
three months because her religious beliefs did not allow her to take the sick to hospital. The child had a serious skin disease
which required urgent medical attention especially since the body seemed to be deteriorating fast. The neighbors had tried
talking to the girl’s parents unsuccessfully. The helpline staff working closely with the landlord had the matter reported to the
area chief who not only wrote a letter ordering the child to be taken to hospital but also paid a home visit to ensure this was
done the same day. The child was treated and is now fine.
NB: The names used have been changed for confidentiality purposes
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Biennial Report. 2009 - 2010
Based on this, more people have been empowered to signal child abuse early enough and there has been an increase
in the number of callers to the helpline to report cases of child abuse enquiring about the child helpline 116 services.
Live radio talk shows were aired on Radio Citizen discussing various topics on issues affecting children in a period of five
(5) months (November 2008 to March 2009) targeting children, parents and caregivers. The topics included; rights and
responsibilities of children and parents, physical and emotional abuse, sexual exploitation and neglect of children. In such
programs, listeners got a chance to call or send short messages for experts in the children sector to respond to their questions
on different themes. Parents, teachers and caregivers were able to deal more effectively with child related issues and hence
promote child rights and the ability among community members to stand out and denounce child rights violations. There
was a marked increase in the number of callers at the helpline as an estimated population of twenty (20) million people was
reached with information.
Childline Kenya published 7 articles on the most read Daily Nation newspaper. The articles aimed at educating the public on
the helpline service, challenging parents on their role and informing children about their safety.
Articles published in the Daily Nation on Wednesday 16th December 2009 A popular Radio Presenter talking about 116 During a Road Show
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Childline Kenya
Children are encouraged to write and drop their concerns in the boxes, which are strategically located within school
compounds, then a team of trained teachers and children assists in addressing those issues and subsequently referring
the more complex issues to the helpline staff. 56 schools are currently implementing the project and positive outcomes
have been realized.
Besides reporting of child abuse cases, Speak Out Boxes have acted as a planning tool by school management
committees because in some instances children have accessed basic necessities such as clean drinking water by placing
a request through the boxes.
Teachers in all the schools where the project has been tried have expressed gratitude and there are requests for Childline Kenya to
expand the project to cover new schools both private and public to reach children in low, middle and high class residential areas in
Nairobi. With the good results, the project will in future be taken to areas outside Nairobi province. This approach has emerged the
most confidential way for children to report abuse.
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Biennial Report. 2009 - 2010
Some of the members who were elected to the CHI Board to represent their
regions (Europe, Americas, Africa, Middle East and North Africa -MENA
and Asia Pacific). Irene Nyamu, the Executive Director of Childline Kenya
was elected as the CHI Network representative for the African region.
some of the artwork
presented by Youth
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Childline Kenya
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Biennial Report. 2009 - 2010
1. The government strengthens child helpline 116 so that all children have an opportunity to report any cases of
child abuse as they arise.
2. Strict measures must be put in place to apprehend drug dealers who have negatively affected lives of many
children
3. All police stations should establish a children’s desk specifically to address matters reported by children.
4. The media to introduce TV and radio educative programs for children and ban those that are not of importance
to children and youth.
5. The government to come up with ways to guarantee the safety of children in the internet.
6. NGOs should facilitate the formation of child rights and safety clubs in schools where children can discuss
issues freely without fear.
7. Parents should practice their responsibilities to provide for children rather than become abusers.
8. Children should always inform their parents about their where about.
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Chapter 4: Organizational Development
Childline Kenya
Martha Sunda Maureen Olum Martin Maina Danson Ndetei Philip Nyange Rita Munyae Millicent Odongo
Counsellor / Trainer Team Leader Technical Assistant Technical Assistant Project Assistant Resource Mobilization Assistant P/R Administration Assistant
Volunteer Counselors and interns Program Interns Alfred Opala Edwin Kariuki
Office Assistant Office Assistant
Biennial Report. 2009 - 2010
4.3 Recognition efforts: Childline Kenya wins the STARS Impact Award
2010
The STARS Foundation is a registered charity with the
Charity Commission for England & Wales which works
to improve the lives of disadvantaged children around
the world by supporting organizations which meet
their health, education and protection needs. Each year
the Foundation announces the STARS Impact Awards
which aim to identify and support local organizations
that achieve excellence in the provision of services to
disadvantaged children and that demonstrate effective
management practices.
Irene Nyamu receives the Child protection Impact Award 2010 from the STARS
Board Chairman in December 2010
Late last year, Childline Kenya put in an application for the 2010 Child Protection STARS Impact Award and it’s our pleasure
to announce that we indeed won the award on account of being a provider of unique services to the children of Kenya.
Childline Kenya works to promote child rights and create a culture of child protection in Kenya by mainstreaming
ICT in its intervention methods. The organizations’ programmes focus on strengthening child protection initiatives
and systems in Kenya, enhancing child empowerment and continuous analysis of the current child protection needs
to inform and benefit the existing programme interventions. The child helpline 116 is Childline Kenya’s flagship
programme. It’s a 24 hour toll free helpline service for children and concerned adults to call in from Safaricom, Zain,
YU, Telkom and Orange Networks to report abuse and receive counseling.
The STARS Foundation recognized the following areas of excellence by Childline Kenya:
• Harnessing the power of technology to provide support services to vulnerable children across Kenya through the
provision of a 24-hour helpline.
• Acting as a vital advocate at the national level for child rights issues
• Through a range of workshops, conferences and outreach work, Childline educates communities on child rights issues.
• Most importantly, Childline acts as a channel through which children’s voices can be heard
Childline Kenya appreciates the acknowledgement by the STARS Foundation as one of the organizations on the fore
front in fighting child abuse in Kenya. Childline will invest this award in researching on alternative opportunities for
children to communicate and the development of an efficient and effective response system to child abuse.
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Childline Kenya
Childline also receives in-kind support from the government of Kenya in form of technical personnel and hosting of
the helpline. The partnership with the Government gives a guarantee that the helpline will be sustained and this also
allows CLK to receive cooperation and support from our stakeholders within the child protection sector which further
increases sustainability of CLK programmes.
Based on the CLK strategic plan 2008-2012, the organization has projected an annual income of US$500,000. In
2009, it surpassed this projection by US$100,000 and was able to implement more projects.
In 2010, due to the global economic melt down, the organization suffered a little set- back and started the year with
funding from only one donor (Plan International) but by mid 2010 the situation had improved. CLK received a
grant from Rockefeller spanning financial year 2010-2011. In total therefore, in 2010 the CLK total budget was USD
1,027,709. The 2009 and 2010 budgets and donors are summarized below.
• Continued provision of services and education to • Full establishment of the Childline Kenya
children and other callers via the 116 helpline. This Research Unit to engage in research on
includes counseling services, continuous training of child safety/protection and development.
counselors, and follow up of each case reported that the
• Expanding use of child media for
helpline receives
promotion of child rights and education
• Expansion of access to the helpline 116 by integrating on the helpline.
SMS and Internet based Chat counseling
• Resource Mobilization for new projects
• On- line Child safety project with partners in IT and
• Staff development and training
telecommunications
• Purchase of a vehicle for Rescue, tracing
• Media campaigns on child safety and knowledge of 116.
and re-integration work
• Hosting the 3rd Child Safety Conference 2010
• Continuous identification of referral
• Hosting the 6th Regional Child Helpline Consultations partners and updating of the database.
for the African Region in September 2011
28 28
Childline Kenya Full Members
► Goal Kenya
► ICT Policy Centre
► Plan Kenya
► World Vision Kenya
► Shangilia Mtoto wa Afrika
► Gender Violence Recovery Centre - Nairobi Women’s Hospital
► Hope Worldwide International
► Life Skills Promoters
► Child Welfare Society of Kenya
► SOS Children’s Villages
► Kenya Child Fund
► KAARC
Associate Members
► International Justice Mission
► Regional Counseling & Psychological Organization (RESCOU)
► Crisis Response Development Foundation
► Youth Alive! Kenya
► Transformational Agents of Change Initiatives (TACI)
Our Donors
► Plan International (Ministry of Foreign Affairs Finland)
► Plan International (Ministry of Foreign Affairs Netherlands)
► The Rockefeller Foundation
► The STARS Foundation
► World Vision Finland through World Vision Kenya
► International Organization for Migration (IOM)
► Nokia
► UNICEF(Italian Cooperation)
► Government of Kenya Department of Children’s Services
(Ministry of Gender, Children & Social Development)
Childline Kenya
Lower Kabete Road, at Kabete Rehabilitation School
P O Box 10003-00100, Nairobi, Kenya
Tel: 0202034497/2059722
Mobile: +254 727637076/ +254 735813344
info@childlinekenya.co.ke
116@childlinekenya.co.ke
http://www.childlinekenya.co.ke
Facebook fan page: child helpline 116-kenya
Twitter: childline kenya
Connecting People
Printing of this report was made possible through the generous support of Plan International(Finland) and Nokia