CONFIDENTIAL

Alatum - A division of Singapore Telecommunications Limited

SingTel 7 Bedok South Road, Singapore 469272

Change Request Form

Note : Customer is to ensure all required fields to be filled in (except fields that are to be entered
by SingTel Alatum) before submission of the Change Request to SingTel Alatum Sales
Representative. Missing data(s) will delay in the execution of the request.

Section A : Change Request Overview

ICR Reference : ICR-A2010-0039 To be completed by SingTel Alatum Sales

Representative. Please allocate latest reference
id from repository.

IPA Reference : IPA-A2010-0047 Customer to refer back to original provisioning

form and indicate the provisioning number in
the given box on the left.

Section B : Customer Information

Company Name : M9

Contact Name : Ashok Vasan Contact DID/Mobile :

Contact Email : ashok@m9online.com

Tick here if the Technical Contact Details is the same personnel as above

Technical Contact Sathish Rajan Technical Contact 9710 4455

Name : DID/Mobile :

Technical Contact Sathish.rajan@sqlstar.com

Email :

Designation : Date and Time :

Section C : Change Request Type and Description

Provide a description for the change request and indicate the reason required for this change request? A Change indicates
an addition, update or removal of configuration. For every selection, kindly refer to the respective
section to indicate change.

Change Request Type Change Server configuration. (Refer to section E1)

Change 1st Tier or/and 2nd Tier Firewall configuration. (Refer to section
E2)

Change Load Balancer configuration. (Refer to section E3)

Others: Indicate your change request in the description box below.

FRM-0005-003 CONFIDENTIAL Page 1 of 7

 CONFIDENTIAL

Alatum - A division of Singapore Telecommunications Limited

SingTel 7 Bedok South Road, Singapore 469272

Reasons for Change Reason

Provide a description for the change request and indicate the reason required for this change request?

Request Details:

1) Configure the Port number use for HTTP - 80

2) Configure the Port number use for HTTPS - 443

Reason:

To set this server work for load balancing.

Section D : Impact Analysis

Please provide the impact analysis if your server(s) (Virtual Machines or Physical Machines) are turned off, do you have any
recovery procedures, any dependency on which the servers must be started first. Failure to provide sufficient information which
resulted in failure of the server(s) will not be the responsibility of Alatum.

Server should not be impacted.

Section E1 : Change Server configuration

Customer to indicate the changes from existing server configuration to new server configuration.

Existing Server Configuration

Server Type Physical Virtual Machine
IP Address
Hostname
CPU/VCPUs
RAM (GB)
Disk Storage (GB) Total Usable Storage in GB
Please refer to Appendix 1 for
Operating System
supported OSes

FRM-0005-003 CONFIDENTIAL Page 2 of 7

 CONFIDENTIAL

Alatum - A division of Singapore Telecommunications Limited

SingTel 7 Bedok South Road, Singapore 469272

Disk Storage
New Server Configuration
Server Type Physical Virtual Machine
IP Address
Hostname
CPU/VCPUs
RAM (GB)
Disk Storage (GB) Total Usable Storage in GB
Please refer to Appendix 1 for
Operating System
supported OSes
Disk Storage

Remarks/Requests

-- copy and paste the above table here if you have more physical servers or virtual machines --

FRM-0005-003 CONFIDENTIAL Page 3 of 7

 CONFIDENTIAL

Alatum - A division of Singapore Telecommunications Limited

SingTel 7 Bedok South Road, Singapore 469272

Section E2 : Change Firewall Policies

Customer to indicate the changes from existing firewall policies to new firewall policies.

Port Name /
Source Destination Firewall Action
Number
(IP / Host (IP / Host (Select one firewall (Select one action
(TCP/UDP/Undef only) only)
Address) Address)
ined)
1st Tier (DMZ) Allow
27.109.106.37 * 80 or 2nd Tier Deny
(Private) Remove
1st Tier (DMZ) Allow
27.109.106.37 * 443 or 2nd Tier Deny
(Private) Remove
-- insert new rows in the above table here if you have additional change request –

Firewall Policies Note

1. Port 22 used by SSH/SFTP will only be granted access with a source IP. Alatum do not allow
“any” for Source for port 22.
2. By default, all rules are turned off (denied all).

FRM-0005-003 CONFIDENTIAL Page 4 of 7

 CONFIDENTIAL

Alatum - A division of Singapore Telecommunications Limited

SingTel 7 Bedok South Road, Singapore 469272

Section E3 : Load Balancer Policies

Customer to indicate the changes from existing load balancer policies to new load balancer
policies.

What is the load-balancer / virtual ip

Virtual IP Provided
assigned to you?

Pool Configuration List the IP / Hostname of your servers that

are currently load balanced.
Nodes
To add or remove nodes in the Pool Configuration
IP (s) /Hostname (s) Action
Add You can put it one or more node ip(s) or
Remove hostname(s)
Add
Remove
Pool Configuration
To add or remove nodes in the Pool Configuration
Persistence/Sticky Session Allow
Required? Remove
SSL Termination Allow
Required? Remove
Pool Member Service Note: This is used for the mapping of virtual
Port Number (e.g. 80 / Action server well known client-facing service port
443) number.
Allow
You can put it one or more service port (s)
Remove
Allow
Remove
Others : For other settings not listed above, kindly write down your request in the textbox below.

Load Balancer Policies Note

Note: if SSL cert is required to installed to load balance please provide the following

1. SSL Cert in PEM Format

2. Certificate key including PRIVATE key
3. Certification Chain (optional)

FRM-0005-003 CONFIDENTIAL Page 5 of 7

 CONFIDENTIAL

Alatum - A division of Singapore Telecommunications Limited

SingTel 7 Bedok South Road, Singapore 469272

Section F : Customer Request

Please provision the necessary infrastructure as stated above. Please contact the technical person
listed in Section B of the ICR Form for any query regarding the change request.

Name :

Email : Contact DID/Mobile :

Signature / Company Stamp :

Designation : Date and Time :

Section G : Requesting Manager (SingTel Alatum Sales Representative)

Name : Lillian Yeo Department :

Email : Lillianyeo@singtel.com Contact DID/Mobile : 9231 9788

Remarks :

Signature:

Designation : Date and Time : 31/12/2010

FRM-0005-003 CONFIDENTIAL Page 6 of 7

 CONFIDENTIAL

Alatum - A division of Singapore Telecommunications Limited

SingTel 7 Bedok South Road, Singapore 469272

Appendix 1 : Supported Operating Systems

These are the supported operating systems in Alatum. For other operating systems not listed
below, kindly check with your Sales Representative.

S/ Operating Systems 32 Bits 64 Bits

N

1 Windows 2003 Standard

2 Windows 2003 Enterprise

3 Windows 2008 Standard

4 Windows 2008 Enterprise

5 CentOS 5.2, 5.3, 5.4

6 RedHat 5.2, 5.3, 5.4

Appendix 2 : Server Role

These are the Typical Server Role in Alatum.

S/ Server Role
N

1 Web Server

2 Application Server

3 Database Server

4 File Server

5 HPC Head Node

6 HPC Worker Node

FRM-0005-003 CONFIDENTIAL Page 7 of 7