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Hay Group International Conference

Vienna, Austria / 18 – 20 May / 2011
Join us at our annual conference for expert insights, lively debate
and fantastic networking opportunities, as we explore why
businesses must be more open and accountable in this new
business and economic climate.

Hay Group International Conference www.thehaygroupconference.com

 Welcome to our conference
A new way of doing business
In the aftermath of the global  ook your place now
B
financial crisis, trust has been and look forward to:
lost; if organisations are going
to prosper in the post-recession k ey insights from top business and
economy, they must rebuild it – economic experts on how to be
with their customers, investors successful in this new market
and employees.
Customers will only come back for more if they are
lively, engaging debate
confident of getting helpful, prompt service, value on the big issues
for money and quality that reflects the price they
have paid. Investors will only back businesses they
believe are secure and under good governance. And
fi
 nger on the pulse, industry
employees will only pledge their future to a company knowledge from our own
that sticks by its values and listens to people’s views.
consultants that will help you
So as we return to a period of growth, the time has
come to move away from crisis management and
retain your competitive edge
focus on a more accountable, transparent way of
doing business. It must start from the top, with s uperb networking opportunities
responsible leadership. Pay and incentive schemes
must be reviewed and re-designed so they are
with other senior leaders
aligned to strategy and long-term value creation.
But regaining trust is about much more than financial

social events, including a
reward; it also involves creating value and meaning networking dinner at one of
for employees. Providing clarity around what is
important; enabling people to deliver; and explaining
Vienna’s cultural highlights.
how their role fits into the big picture.
During the financial crisis, the priority was simply to
survive. Now it’s to be open and accountable – about
practices, principles and prices. In short, businesses
27 years of success
must be open for inspection.
We have been exploring the latest
Join us in Vienna as we look at business trends at our annual
how companies can turn this new conference for nearly 30 years, and
approach to their advantage – we’ve got another fantastic line up of
reducing risk, improving customer speakers and topics in 2011.
retention, creating a more engaged,
fulfilled workforce and ultimately You will hear what other organisations
improving their bottom line. are doing to succeed in this new
environment, and explore the very
latest thinking and research with some
of the biggest names in the business.
Le to s su

The knowledge and techniques you

ar us cce

acquire will provide you with a blueprint

n ta s
th in s!

to ensure your organisation achieves

e s ab

long-term, sustainable success.

ec le
re
ts

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Our speakers
Robin Bew
Editorial director and chief
economist, Economist
Intelligence Unit
A highly engaging speaker, Robin draws on over 15 years’ experience
analysing and forecasting the markets. He currently oversees all
content for the Economist Intelligence Unit, which he joined in 1995,
and is a regular contributor to the BBC, CNN and Bloomberg.

Professor A world-renowned economist for over 20 years, Noreena helps

Noreena Hertz high-profile CEOs prepare for the new business landscape.
Socio-economist Currently a professor at Erasmus and Cambridge Universities,
her career began in the late 1980s, when she helped establish
the St. Petersburg Stock Exchange.

Richard Reed Richard is proof that a strong focus on corporate responsibility brings
Co-founder, rewards. Having put CSR at the very heart of Innocent – the company
Innocent Drinks he co-founded in 1999 – he has built one of the UK’s most successful
businesses, with a turnover of more than £100 million.

Robert Bond Robert has spent over two decades growing market share for banks’
Chief distribution officer, retail businesses, by creating strong teams and profitable strategies.
UK Retail Banking, Since 2006 he has led the Barclays UK branch network, before which
Barclays Bank he spent 19 years at the Washington Mutual Bank in Seattle.

Dr Nicolas von Rosty An expert in helping organisations find the best talent, Dr von Rosty
Corporate vice president, joined Siemens in 2008 and heads up the team responsible for filling
Siemens key corporate functions planning, and the global talent programme.

Rob Goffee In a career spanning 20 years, Rob has published ten books and
Professor of over 70 articles on organisational design, corporate culture and
organisational behaviour leadership. He has also led significant executive development and
at London Business corporate change initiatives for clients including Anglo American,
School Axa, KPMG, Singapore Airlines and Unilever.

Tharuma Rajah An international partner of Hay Group, Tharuma works with

Managing director, executives to understand their issues and ensure we scope
Hay Group ASEAN solutions that deliver real business benefits. Tharuma joined
and South Asia the company in 1993 and his clients include the Central Bank
of Malaysia, Unilever, Philips, Novartis, Kraft, BAT and IBM.

Wayne Chen An expert in organisational and leadership effectiveness, Wayne

Managing director, has helped numerous organisations across various sectors achieve
Hay Group North East Asia their potential. Since joining Hay Group in 2000, he has worked with
clients that include Air China, Philips and Volkswagen.

Dr Peter Cappelli A leading authority on human capital, Dr Cappelli advises organisations

George W. Taylor professor on how to take a more strategic approach to talent management. In a
of management, Wharton career spanning 30 years, he has held several senior posts advising the
School, University US, Singapore and Bahrain governments on economic policy and is the
of Pennsylvania author of numerous influential books and studies on human capital.

Sylvia DeVoge An international partner at Hay Group, Sylvia works with business
International client leaders to design and implement practical solutions for change in
advisor, Hay Group complex organisations. She joined Hay Group in 1994, and has worked
with clients including Shell, BAA, Caterpillar, IBM and Unilever.

Hay Group International Conference www.thehaygroupconference.com

 Conference programme
Wednesday 18 th
19.30 Welcome – buffet reception at the Vienna Hilton Hotel
Thursday 19 th
09.00 Opening and introduction by
Bernadette Hay Group’s chairperson.
Voogsgerd
Economic insights
09.15 How did we get here and where are we
Robin Bew going? Putting the current economic
situation into context and exploring the
economic trends that will shape business
over the next five years.
10.00 A new kind of business environment.
Professor As organisations’ private operations become
Noreena Hertz more public, how they are perceived has
become a critical strategic issue. Understand
why, how organisations act and who they
follow is ever more important.
10.45 – Coffee break
Delivering results
11.15 Turning soft issues into hard profit.
Richard Reed The Innocent story. Discover how a
non-corporate attitude, commitment to
values and creativity have built a growing,
profitable, yet responsible company – and
how these qualities can do the same for you.
12.00 Making retail real. Find out how leadership
Robert Bond development and employee engagement,
combined with a customer-focused
approach, helped Barclays managers
successfully improve branch performance.
Strong leadership
12.30
Dr Nicolas
Leadership DNA. Why a corporate
approach to leadership helps to sustain
von Rosty business success. Learn from the ‘Siemens
way’ and make sure you have the right
people in key positions to stay competitive.
13.00 – Lunch
14.30 Leading in a re-set world. At a time when
Rob Goffee giving strong direction is harder, yet more
valuable than ever, find out the five key
qualities that your leaders need to meet the
challenges of this new business environment.
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Q&A
15.30 Open forums
Open forum 1 Robin Bew and
Noreena Hertz
on the sofa with Hay Group’s
Nick Boulter.
Open forum 2 Richard Reed, Robert Bond and
Dr Nicolas von Rosty with Stephen
Welch from Hay Group chairing.
Open forum 3 Rob Goffee and Hay Group’s Mary
Fontaine, on the sofa with Scott
Spreier from Hay Group chairing.
Open forum 4 Panel discussion chaired by Hay Group’s
Bernadette Voogsgerd (the topic
for this session will be agreed by
delegates via a LinkedIn discussion
that will go live in 2011).
16.15 – Coffee break
Future trends
16.30 East meets West: A cross-cultural
Tharuma Rajah and perspective on leadership.
Wayne Chen Exploring the competencies your
leaders will need to make sure
your organisation succeeds in the
growth markets of China, India and
developing economies in Asia.
17.00 – 17.10 Closing and finish.
Bernadette
Voogsgerd
19.30 Cocktails
and dinner Social event
Networking
Thursday’s dinner will take place at
the Kursalon, which is located on the
edge of the City Park – a few minutes’
walk from the hotel. Built in the
dinner
mid-nineteenth century, in the Italian
renaissance style, it’s one of the cultural
focal points of Vienna.
 Gu co
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ts !
Friday 20th
09.00 Opening.
Bernadette Voogsgerd

Retain your best talent

9.15 Retaining talent. How to capitalise on today’s more open labour markets to give your
Dr Peter Cappelli organisation the competitive edge within a local and global environment. Learn how to
anticipate the challenges and transform them into opportunities for your organisation –
making sure you continue to attract and retain the best people.

10.15 Six expert masterclasses run by Hay Group consultants. Two one-hour-long
Workshops sessions – see below for more details.

12.45 How do you rebuild trust in today’s organisation? This session will draw conclusions from
Sylvia DeVoge the two days to establish what a more accountable, transparent way of doing business
actually means – and how you can make it happen in your organisation.

13.15 – 13.30 Closing and finish. Expert

Bernadette Voogsgerd masterclasses
with Hay Group
Workshops consultants

Workshop A What’s the best way to identify and develop your future leaders? An opportunity to hear first
Creating next hand from Kraft Foods Asia Pacific’s vice president of HR, Varun Bhatia, one of the most respected
generation leaders HR professionals in Asia Pacific. He joins Hay Group’s managing director for India, Gaurav Lahiri,
to share his experience of matching people’s key skills and attributes with the roles needed to
support Kraft’s business objectives – and transforming 75 next generation leaders.

Workshop B
Five ways to help
your CEO and your
organisation succeed
With CEOs facing a more complex role than ever, and under ever-increasing pressure to deliver,
they rely on a senior team to help implement their vision and strategy quickly and effectively.
Join Hay Group’s managing director for leadership and talent, Mary Fontaine and Debra Nunes,
vice president, global leader for leadership transformation at Hay Group, as they explore five key
techniques and tactics to help your CEO lead your organisation to a successful future.

Workshop C A purely market-focused approach to executive reward is outdated, but how should you go about
A new map for retaining and motivating your top people? Consultants Peter Boreham and Jon Dymond present
executive reward Hay Group’s ‘new map’ that shows you how to align executive reward to business strategy and
individual aspirations – and explain why this can help you gain a competitive edge.

Workshop D
The challenges of Middle
East acquisition in Europe
If you’re planning acquisitions in other regions, or have managers working between countries, this is
for you. Dr Mark Eaton, managing director, Middle East and Yousef Al Benyan, executive vice president
of human resources, Saudi Basic Industries Corporation, look at cultural differences between Middle
Eastern and European management styles, referencing Hay Group’s international leadership research
and SABIC’s experience of European acquisitions. Discover how to turn this diversity to your advantage.

Workshop E
The future of leadership
How will the megatrends of the next 10 – 15 years affect your organisation and leaders? How
can you and they successfully adapt to meet challenges such as demographic change, the digital
lifestyle, climate change and even greater globalisation? Explore these issues, and more, with Hay
Group’s European regional director for leadership and talent, Dr Georg Vielmetter, as he looks at
what new leadership behaviours and approaches will be essential to success. One not to miss!

Workshop F Want to know the secret of sustainable business success? Hay Group consultants Dr Bibi Hahn
A new approach to strategic and Timis Rallis will show you how to connect the ‘hard’ business goals and strategy with your
performance management ‘softer’ internal elements such as employee motivation and culture, to help your business enhance
productivity and improve your bottom line results.

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Information for delegates
Book your place now Venue and accommodation
The conference will be held at the Vienna Hilton Hotel,
What does it cost? located on the Stadtpark. Book your room through
www.thehaygroupconference.com to receive a
Single tickets are priced at €2,300, and you can benefit
reduced rate. Recently renovated, the hotel offers a full
from our multi-buy discount giving you 10 per cent off any
range of modern facilities. Read more at:
additional tickets. And we have an early bird offer, so if you
www.hilton.co.uk/vienna
pay in full by 31 December 2010 you will receive a further
10 per cent discount off the total price of your tickets.
* Please see our website for terms and conditions and further pricing information.
Getting there
The Hilton can be easily reached from the airport by
Register online a fast train (CAT), and the station is just a few minutes
from the hotel. Visit www.cityairporttrain.com
To register for the conference and book your
for more information.
hotel accommodation, please complete the

15% off
online registration form at:
www.thehaygroupconference.com
You will receive confirmation by email once you have
registered, and we will then send you an invoice. if you book with
Austrian Airlines
Welcome to Vienna See www.thehaygroupcon
ference.com
for more information.
We’re delighted to be holding this year’s conference in Find out more about the city
Vienna. The picturesque Austrian capital has something and its attractions at:
for everyone. Rich in culture, with over 100 museums, www.vienna.info.
it also offers great opportunities for shopping and www.bmeia.gv.at/en/foreign-ministry.html
eating out. Whether attending as a delegate or guest, www.vienna-life.com/guide/tour.php
you’re sure to enjoy your time in the city of musicians.

What’s on the agenda for guests? Not fluent in English?

While accompanying guests cannot attend the
conference itself, they are welcome to join delegates
at our social events. The welcome buffet reception
is on Wednesday evening; the guest tour and the
networking dinner will be on the Thursday. There will
also be a guided sightseeing tour available for guests
from 9.00 – 16.30 on Thursday 19 May.
All presentations in plenary will be translated into
French, Russian, Italian and Spanish as they are being
delivered. So you can enjoy the conference even
if English is not your first language.
A low carbon conference
With everything under one roof, or within walking
distance, we are keeping carbon emissions to a

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minimum at this year’s conference. This is part of

FR E
Hay Group’s commitment to responsible business.

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Social tseeing fo
sigh ng
panyi
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guest
s! Rich in culture,
Vienna also offers great
A top opportunities for shopping
class event! and eating out

Hay Group International Conference www.thehaygroupconference.com