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The standard of care in dentistry: Where did

it come from? How has it evolved?


JOSEPH P. GRASKEMPER
J Am Dent Assoc 2004;135;1449-1455

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P R A C T I C E M A N A G E M E N T ABSTRACT
Background. The author explores the
topic of the standard of care. He reviews the
initial application of the standard to health
care professionals, as well as its evolution

The standard of care from an 1898 legal case in which 10 ele-


ments of the standard of care were stated.
Conclusions. The standard of care con-
in dentistry tinually evolves with the advent of new
materials, new procedures and new court
Where did it come from? rulings. Before applying the standard of
care, dentists should consider new available
How has it evolved? treatments, as well as their state’s current
interpretation of the standard of care.
Practice Implications. The standard
JOSEPH P. GRASKEMPER, D.D.S., J.D.
of care should be applied to all dentists
when patients claim alleged malpractice. It

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should be tempered by changes in the prac-
he standard of care and its relationship to tice of dentistry, which dentists should be

T risk management is one of the most discussed aware of.


and least understood topics among dentists.
Everyone thinks they are treating their
patients within the standard of care, because
they are either doing it the way they were taught in circumstances.
dental school, doing it the best they can, or doing it the However, these definitions do not
way everyone else is doing it. define the standard of care completely.
With all the new techniques and materials, as well as The definition of the standard of care
the dental gurus’ proclamations that has not changed. Dental practitioners
their way is the best, it is time to revisit and how they practice have changed,
The standard the honorable, time-tested doctrine of however, and, as a result, the level of
of care the standard of care. Every time I read care that dentists provide to patients
continually a dental publication, I perceive confu- also has changed. The manner in which
evolves with sion regarding the standard of care as it the standard of care is applied has
the advent of relates to the community-based general evolved with the development of new
dentist. Of course, we all try to keep materials and new treatment modali-
new materials,
abreast of the changes in dentistry to ties. It is made malleable by practi-
new improve our patient care. By doing so, tioners who perform successful new
procedures and we think we will be within the standard techniques, as well as by the treatment
new court of care, and will not have to worry much failures that find their way into the
rulings. about it when we treat patients. We trial courts. So what is the standard of
believe we are up to date in regard to care?
the latest and greatest methods and The standard of care actually is
materials. However, many of my students, residents and found in the definition of negligence,
colleagues still ask me, “What exactly is the standard of which is said to have four elements, all
care?” of which must be met to allow negli-
Some have attempted to define it as follows: gence to be found in a malpractice law-
dwhat the normal, average dentist does; suit. Those four elements are as follows:
dwhat the dentist was taught in dental school; dthat a duty of care was owed by the
dwhat is taught in dental schools now; dentist to the patient;
dthe best he or she can do under the circumstances; dthat the dentist violated the appli-
dwhat the majority of dentists are doing in their cable standard of care;
practices; dthat the plaintiff suffered a compens-
dwhat the specialist would do under the same able injury;

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P R A C T I C E M A N A G E M E N T

dthat such injury was caused in fact and proxi- provide the best treatment he or she could—even
mately caused by the substandard conduct.1(p9) with the utmost of good faith—if that treatment
The plaintiff must show all four elements to was below a minimum standard. In 1898, the case
fulfill his or her burden to prove negligence. The of Pike v. Honsinger4 clearly stated the elements
second element carries with it the concept of of the standard of care, which I have summarized
standard of care. The plaintiff must show that the as follows:
standard of care has not been met in a cause of dpossess a “reasonable degree of learning and
action against a dentist for negligence. It is skill that is ordinarily possessed by physicians
whether the dentist provided treatment above or [dentists] and surgeons in the locality where he
below the standard of care that usually is the [or she] practices”;
biggest stumbling block for the plaintiff in his or d“use reasonable care and diligence in the exer-
her pursuit of a malpractice case. cise of his [or her] skill and the application of his
The definition of the standard of care was best [or her] learning”;
stated in Blair v. Eblen2: “[A dentist d“use his [or her] best judgment in
is] under a duty to use that degree exercising skill and applying his [or
of care and skill which is expected The plaintiff must her] knowledge”;

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of a reasonably competent [dentist] show that the d“in relation to learning and skill
acting in the same or similar standard of care [it] does not require the surgeon
circumstances.” [dentist] to possess that extraordi-
has not been met in
I should point out that each state nary learning and skill which
may have a somewhat different a cause of action belong only to a few men of rare
interpretation of the definition of against a dentist for endowments, but such as possessed
the standard of care. Moreover, the negligence. by the average member of the med-
standard of care may vary some- ical [dental] profession and [in]
what depending on the facts of local good standing”;
cases (see the sidebar on page 1454 d“he [or she] is bound to keep
for more information). Dentists should consult abreast of the times”;
with an attorney for applicable state law. duse “approved methods in general use”;
d“does not require the exercise of the highest
ORIGINS OF THE STANDARD OF CARE possible degree of care [to be liable], but there
Where did the concept of “standard of care” come must be a want of ordinary and reasonable care,
from? The first mention, to my knowledge, of a leading to a bad result”;
“reasonable man of ordinary prudence” was made d“give proper instructions to his [or her] patient
in the case of Vaughan v. Menlove in 1837.3 The in relation to conduct, exercise and use of an
theory then gravitated to the health care profes- injured limb [jaw or tooth]”;
sions. When applied to dentistry, the objective cri- dThe physician [dentist] does not “guaranty [sic]
teria judging the conduct of the defendant (den- a good result but he [or she] promises by implica-
tist) needed to be changed from “a reasonable tion to use the skill and learning of the average
man of ordinary prudence” to a higher level for physician [dentist] to exercise reasonable care
two reasons. First, as members of a learned pro- and to exert his [or her] best judgment in the
fession, dentists are expected to possess and exer- effort to bring about a good result”;
cise skill and knowledge beyond that of average dThe physician [dentist] is not liable for a “mere
people. Second, in regard to matters involving error of judgment, provided he [or she] does what
professional skill and knowledge, the conduct of a he [or she] thinks best after careful examination.”
dentist should be evaluated in terms of profes- Each of these elements has developed and
sional dental standards determined by the dental evolved to its current general understanding.
profession; hence, the need for expert witnesses.
In the late 1800s, professionals and others who THE LOCALITY RULE
undertook any work that called for special skill The locality rule—or community standard—states
needed not only to exercise reasonable care in that the dentist will be held to the same level of
their work, but also to possess a minimum treatment that other dentists are providing in
standard of special knowledge and ability. Thus, their local communities.5(p72) This rule is slowly
it might not have been sufficient for the dentist to becoming watered down or replaced with the “rea-

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P R A C T I C E M A N A G E M E N T

sonably prudent standard.”5(p71) This 1974 case clearly stated that the stand-
With the increased availability of professional ards for a procedure or treatment, as set forth by
information through continuing education pro- a profession, may be found to be unreasonable if
grams, which many states now require, and the the procedure or treatment is basically pain-free,
relative ease of keeping up to date with technical easy, inexpensive, takes little time and was not
advancements through journals and the Internet, performed.7 When a procedure might have
the local community rule has been found to be too avoided the devastating result of disease or
narrow in scope.6(p164) However, it still may be used injury, a reasonable and diligent professional
in remote areas where the dentist does not have should have used it. This is true regardless of
the level of accessibility to specialists or to whether it is or is not a standard procedure or
advancements in dentistry that most dentists treatment within the professional community.
have, or it may take longer for those advance- The use of a periodontal probe is a good
ments to become commonplace in the remote area. example. Using a periodontal probe routinely
Another reason we have moved away from the during examinations is a painless, quick, easy
locality rule is because of concerns and inexpensive method of checking
that have arisen regarding the reluc- for periodontal disease. More likely

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tance of doctors to testify against The reasonably than not, the probe will detect early
one another, especially if they know prudent standard signs of periodontal disease, which
the defendant and live or work in allows for early treatment and pos-
states that the dentist
the same community. This poses the sible prevention of tooth loss. Even
possibility of insulating and perpetu- will be held to the if all dentists in the community do
ating pockets of substandard prac- level of care that a not use a periodontal probe in all
tice because of the limited avail- reasonably prudent examinations, a dentist’s nonuse of
ability of local expert witnesses, practitioner would the probe probably would be consid-
which would be unfair to claimants. have provided under ered below the standard of care.
It also creates a possible conflict of This concept was stated again in
a certain set of
interest for an expert witness when Vassos v. Raussalis8: “The skill,
he or she knows the defendant. For circumstances. diligence, knowledge, means and
the most part, the dentist from New methods are not those ‘ordinarily’
York, the dentist from Kansas and or ‘generally’ or ‘customarily’ exer-
the dentist from Washington all have equal access cised or applied, but are those that are ‘reason-
to recent advancements in dentistry. Hence, the ably’ exercised or applied. Negligence cannot be
locality rule has evolved into a wider scope termed excused on the grounds that others practice the
the “reasonably prudent standard.” same kind of negligence.”
REASONABLE CARE AND DILIGENCE THE EXPERT WITNESS
The reasonably prudent standard states that the Because of the technical aspect of dentistry, the
dentist will be held to the level of care that a rea- judge and jury need to rely on an expert to
sonably prudent practitioner would have provided explain what is expected of a “reasonably pru-
under a certain set of circumstances.5(p71) What is dent” dentist. It is the expert’s duty to review and
reasonably prudent? A 1974 case found that the explain what the treatment in question would
nonuse of a simple procedure (a glaucoma test), have been had a “reasonably prudent dentist”
although not typically used in that community for performed the treatment. What the expert wit-
patients younger than 40 years, was below the ness actually does in his or her office is not rel-
standard of care.7 evant, although many times what he or she does
This decision was based on the conclusion that may be the same. He or she is to make the ques-
if a simple procedure could show early signs of tioned treatment comprehensible to the judge and
disease, and thereby allow an early, more suc- jury. For a dentist to qualify as an expert, the
cessful treatment or even prevention of disease, it courts look to his or her skill, training and
should have been used. Thus, the nonuse of such experience.
a procedure—because its use is not standard In Fitzgerald v. Flynn,9 the court stated, “It is
within the professional community—is not a the scope of the expert witness’ knowledge and
reason to limit liability. not the artificial classification by title that should

JADA, Vol. 135, October 2004 1451


Copyright ©2004 American Dental Association. All rights reserved.
P R A C T I C E M A N A G E M E N T

govern the threshold of admissibility.” In other THE BEST JUDGMENT RULE


words, just because someone considers himself or
herself a dental specialist does not make that The best judgment rule, instituted in 1968, added
person an expert witness. The relevant criteria the concept that the dentist must use his or her
are the individual’s knowledge of and familiarity best judgment when the prevailing practice is
with the procedure in question. unreasonably dangerous for a particular
Therefore, a general dentist with knowledge of patient.1(p72) An example of the best judgment rule
and familiarity with a procedure may be found is the use of cantilever bridges when a removable
competent to testify as an expert witness against partial denture would be the more conventional
a specialist. For example, if a specialist fails to treatment of choice. Although cantilever bridges
secure informed consent from a patient before are acceptable in limited circumstances, they
providing treatment, a general dentist with expe- have been found to be unreasonably dangerous
rience in such treatment may be found to be an when used improperly.
expert witness for or against the specialist. So Another example is that of patching a hole in a
does that create one standard for crown or filling in a void at the
both or two standards? Is the margin of a crown rather than

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standard for the specialist different The best judgment replacing the crown. If there is no
from that for the general dentist? added appreciable risk to the
rule requires the
To date, no distinction has been patient by treating him or her with
made between an ordinary skilled dentist to use his or a cantilever bridge or by patching
general dentist and a specialist of her best judgment the crown, then the dentist prob-
superior skill. According to when the prevailing ably will not be held liable if the
Prosser,6(p163) the courts have held practice is treatment is unsuccessful, because
that the standard may be modified unreasonably he or she used his or her best judg-
if the practitioner holds himself or ment. This rule coincides with the
dangerous for a
herself out as having greater skill “Last Clear Chance Doctrine,”13
and knowledge than does the gen- particular patient. which states that if the dentist
eral practitioner. In that case, such knew or should have known that
a practitioner probably will be held the information from, or treatment
to a higher standard.10,11 by, a patient’s previous health care provider (spe-
However, consider the case of a patient who, cialist or not) is incorrect and he or she still pro-
despite receiving a referral, opts not to see a spe- ceeds with the treatment on the basis of the
cialist, but wants the general dentist to perform a incorrect information, which results in damage to
procedure for whatever reason (for example, dis- the patient, the dentist probably will be held
tance or cost). If the general dentist performs the liable.
procedure and it ends in a bad result, he or she A good example is when a patient’s physician
might be held to a standard that is lower than states to the dentist or patient that premedica-
that for a specialist (depending on state law and tion is not needed for a heart murmur, but the
the specifics of the case), but not below a min- treating dentist knew or should have known that
imum level that the patient is entitled to receive premedication was needed. The dentist cannot
(that is, the level a reasonably prudent dentist hide behind the physician’s wrong information or
would provide in the same or a similar situation). course of action, because he or she had the last
In Cummins v. Donley,12 the court held that if clear chance to prevent harm to the patient.
the defendant (a dentist) represents himself (or
herself) as having greater skill (or less skill) than WHAT IS AVERAGE?
the minimum common skill of a reasonably pru- The term “average” in this context loosely means
dent defendant (a dentist), and the patient that one-half of the dentists are practicing below
accepts treatment with that understanding, the the standard of care and one-half are practicing
standard of care will be modified. The duty still above it. This, however, is not the case, because
remains for the dentist to be reasonably prudent more than one-half of all dentists practice within
and inform the patient of the opportunity to be the standard of care. In the place of “average,”
referred for treatment to another practitioner of “reasonably competent” has been slowly accepted
greater skill. by the courts.14

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P R A C T I C E M A N A G E M E N T

The Restatement of Torts stated the following: being an implant candidate and refer him or her
“The fallacy in the ‘average’ formulation has been to the proper dentist if the patient opts to
explained as follows: [The standard of care] is not receive implants.
that of the most highly skilled, nor is it that of the
average members of the profession … since those APPROVED METHODS
who have less than ... average skill may still be With the advent of adhesive restorative
competent and qualified. Half of the physicians materials, implants and other advances in den-
[dentists] of America do not automatically become tistry during what I refer to as the current “plat-
negligent in practicing medicine [dentistry] … inum age” of dentistry, dentists face many choices
merely because their skill is less than the profes- with regard to materials, techniques and pro-
sional average. … [The standard] is that which is cedures. By selecting a less popular method or
common to those who are recognized in the pro- material, a dentist probably will not be held liable
fession … itself as qualified, and competent to if there is a “respectable minority” using the same
engage in it” (Restatement of Torts, 299A, com- method or material. The respectable minority
ment e).1(p75) (The Restatement of Torts is a series rule holds that “a physician [dentist] does not
of volumes written by the Ameri- incur liability merely by electing to

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can Law Institute that explain the pursue one of several recognized
law in a general area, how it is When adopting new courses of treatment.15 However,
changing and what direction the techniques, dentists what constitutes an acceptable level
authors think this change should must be reasonably of support for a particular technique
take.) Hence, having a license to has yet to be determined.
prudent and
practice dentistry makes one quali- I believe that practitioners
fied and competent to practice competent in should follow a dual approach to
within the standard of care. their use. help guide them in following this
A more practical way of looking rule. On the one hand, if progress is
at this element of “average” or to be made, standards should be
“reasonably competent” in regard broad enough to allow innovation
to the standard of care is to think of an egg that is and advancement in treatment modalities. On
divided into fourths. The top three-fourths more the other hand, patients should be protected from
likely than not fall within the standard of care. ill-considered and untested procedures. The
There is no line above which one practices within courts should consider the following factors when
the standard of care or below which one does not determining whether the respectable minority
practice within the standard of care. rule should be applied on a wider basis: the
availability, effectiveness and safety of more tra-
KEEPING ABREAST OF PROFESSIONAL ditional treatments; the patient’s having given
DEVELOPMENTS
the dentist fully informed, written consent for
Keeping up with current developments in den- the procedure; and consideration of the technical
tistry is partially the reason why most states support and research available for the treatment
now require that dentists earn continuing educa- in question.1(p67) Also, the dentist should be prop-
tion credits. However, this does not mean that erly trained in the new procedures and be rea-
dentists must perform every new technique (or sonably competent in their use.
that which is being promoted by the latest self-
professed dental guru). However, when adopting ORDINARY AND REASONABLE CARE
new techniques, dentists must be reasonably The standard of care does not require that the
prudent and competent in their use. Being dentist provide the highest possible level of care,
aware of any advancements in the field and although dentists should strive continually to
informing patients of these advancements (even improve patient care. Dentists must only provide
if the dentist chooses not to perform them him- ordinary and reasonable care in a prudent and
self or herself) should be considered to be competent manner to be practicing within the
“keeping abreast of the times.” For instance, standard of care. They may not perform below
although a dentist may not perform implant pro- the minimum level of care that patients are enti-
cedures—a newer procedure for some—he or she tled to. As mentioned above, if a dentist holds
should inform a patient of the possibility of himself or herself out as providing a higher-than-

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Copyright ©2004 American Dental Association. All rights reserved.
P R A C T I C E M A N A G E M E N T

Consult with counsel regarding


standard of care
he ADA’s Division of Legal Affairs wishes to emphasize the importance of consulting

T with local counsel regarding standard of care, given that state law can vary, and a dif-
ferent standard can apply even within a given state based on the facts of a particular
case. As further background on this topic, the Division is pleased to share the fol-
lowing excerpt from our new publication, “Frequently Asked Legal Questions: A
Guide for Dentists and the Dental Team,” which answers more than 150 questions that member-
dentists have asked us frequently during the past decade:

Question 150. Did I Commit Malpractice? What Is the Standard of Care?

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Let’s first describe what is meant by the phrase “standard of care.” The typical malpractice
case alleges that the dentist, through acts or omissions, failed to provide appropriate quality
care, or take reasonable precautions when doing so, thereby causing harm to the patient, usually
during dental treatment. Implicit in this formulation is a failure to treat in accordance with the
standard of care.
Since a malpractice case goes to the heart of the question of whether a defendant-dentist fol-
lowed the standard of care, it is perfectly reasonable for a dentist to want to know what the
standard is. Unfortunately, there is no simple, one-size-fits-all answer. This all becomes fact spe-
cific, dependent on the procedures involved, the norm in the community, etc. In fact, in a lawsuit
each side has the opportunity to present expert testimony regarding what it believes the
standard of care to be. It is then up to the judge or jury hearing the facts of the case to decide
what the standard is, and whether it has been violated.
Worthy of note is that while ADA positions and recommendations may be cited as evidence of
the standard of care, the ADA does not actually set the standard. Indeed, ADA’s patient care
information, including our dental parameters, are always clear that treatment recommendations
are always and ultimately left to the professional judgment of the dentist.
“Frequently Asked Legal Questions” can be ordered through the ADA Catalog by calling
1-800-947-4746 or visiting “www.adacatalog.org”. The publication also includes a variety of
sample contracts and checklists that dentists can tailor to fit their specific practice and state law
requirements. ■
—ADA Division of Legal Affairs

ordinary level of care, he or she may be held to a DO NOT OFFER GUARANTEES


higher level of standard of care.
Simply because a dentist tells a patient that he or
PROPER INSTRUCTIONS she can save a tooth with endodontic therapy or
The standard of care extends to the information periodontal surgery, it is not a guarantee that the
that dentists give patients regarding how they tooth will be saved. Thus, clinicians must be
need to care for themselves after treatment. Den- careful in what they say. I use the term “setup” to
tists must provide postoperative instructions refer to many of the statements I hear dentists
because patient care continues after they leave make. Statements such as “I can save that tooth,”
the dental office. Without proper instructions, “your smile will be perfect when I’m done” and
patients may be harmed. “this will be an easy extraction” are no-win situa-

1454 JADA, Vol. 135, October 2004


Copyright ©2004 American Dental Association. All rights reserved.
P R A C T I C E M A N A G E M E N T

tions for dentists. Building up the patient’s expec- and appellate courts, advances
tations beyond those that the dentist is capable of in dental research, better con-
providing or building up expectations to an tinuing education programs and
unattainable degree can set up the practitioner to the normal progression of the
become a defendant in a lawsuit. However, when daily practice of dentistry. The
dentists reassure patients about planned pro- standard of care is not a line
cedures, there is an implication that the dentist that dentists fall above or below. Dr. Graskemper is in
private dental practice
will act competently and prudently to bring about It is the manner in which a den- in Bellport, N.Y., and is
a good result through ordinary and reasonable tist must practice. A bad result an assistant clinical
professor, State Univer-
care. is not necessarily outside the sity of New York at
standard of care, Stony Brook, School of
ERRORS OF JUDGMENT Dental Medicine.
if the dentist has Address reprint
If the treatment ends in a bad The standard of care provided the min- requests to Dr.
Graskemper, 7 Bellport
result, that alone will not be a suc- is the manner in imum level of care Lane, Bellport, N.Y.
cessful cause of action because of which a dentist that the patient is 11713, e-mail
“jpgraskemperddsjd@
the “error in judgment“ must practice. entitled to receive. attg.net”.

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1(p69)
doctrine. This doctrine has three This includes
related malpractice concepts. First, proper referral to another dentist or
it supports the basic requirement a physician when the level of care
that before a dentist can be held liable, the that the patient is entitled to is beyond the den-
patient-plaintiff must prove that the dentist’s tist’s capability.
conduct was negligent. Second, it re-emphasizes If dentists provide ordinary and reasonable care
that without evidence of the dentist’s negligence, in a prudent and competent manner, they will find
he or she will not be held liable merely because of themselves performing within the standard of care
an unfavorable result from the therapy. Third, it and will receive much satisfaction from dentistry
reaffirms the respectable minority rule, which and caring for their patients. ■
protects the dentist’s right to choose among rea-
sonably acceptable therapeutic approaches, even The author points out that the concepts and principles presented in
this article may vary from state to state. Readers should consult with
though, in retrospect, the choice may have turned their attorneys for legal advice.
out to be less beneficial than other options.
The error in judgment doctrine is not a solely 1. King JH. The law of medical malpractice in a nutshell. 2nd ed. St.
determining or ruling doctrine that decides the Paul, Minn.: West Publishing; 1986.
2. Blair v. Eblen, 461 S.W. 2d 370, 373 (Ky 1970).
fate of a malpractice case. In Fall v. White,16 the 3. Vaughan v. Menlove, 3 Bing, NC 467, 132 Eng.Rep. (1837).
court concluded that “a doctor will not be negli- 4. Pike v. Honsinger, 155 N.Y. 201; 49 N.E. 760 (1898).
5. Pollack BR. Law and risk management in dental practice. Carol
gent if he exercises such reasonable care and ordi- Stream, Ill.: Quintessence; 2002.
nary skill even though he mistakes a diagnosis, 6. Prosser W. Handbook of the law of torts. St. Paul, Minn.: West
Publishing; 1971.
makes an error in judgment or fails to appreciate 7. Helling v. Carey, 83 Wash. 2d, 514, 519 P.2d 981 (1974).
the seriousness of the patient’s problem. There 8. Vassos v. Raussalis, 658 P.2d 1234, 1289 (Wyo. 1983).
9. Fitzgerald v. Flynn, 167 Conn. 609, 618, 356 A.2d 887, 892 (1975).
cannot be a total disregard for the patient’s 10. Carbone v. Warburton, 11 NJ 418, 94 A.2d 680 (1953).
problem.” Minimum requirements of skill and 11. Josselyn v. Dearborn, 143 Me. 328, 62 A.2d 174 (1948).
12. Cummins v. Donley, 173 Kan 463, 249 P.2d 695 (1952).
knowledge must be met regarding the diagnosis 13. Graskemper JP. A new perspective on dental malpractice: prac-
and treatment of the patient. The dentist must tice enhancement through risk management. JADA 2002;133:753.
14. Shilkret v. Annapolis Emergency Hosp. Association, 276 Md.187,
proceed as a reasonably prudent and competent 349 A.2d 245 (1975).
practitioner, providing, at the very least, ordinary 15. Downer v. Vielleux, 322 A.2d 82, 87 (Me. 1974).
16. Fall v. White, 449 N.E. 2d, 628, 635 (Ind. App. 1983).
and reasonable care.
CONCLUSION
The standard of care has evolved and will con-
tinue to evolve by way of various rulings of trial

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