The National Features Edcomm Banker's Academy's Dr.

Linda Eagle as Leadership Tr

aining Expert
Edcomm Banker’s Academy’s Dr. Linda Eagle was recently featured in The National Maga
zine as an expert on leadership training for financial institutions in the UAE.
New York, NY, March 21, 2011 -- Edcomm Banker’s Academy’s President and Founder, Dr.
Linda Eagle, was recently featured in The National Magazine as an expert on lea
dership training for financial institutions in the United Arab Emirates (UAE). I
n the article, “Banking on Better Service,” published on March 7, Dr. Eagle shared h
er 30+ years of experience in the financial industry to address how banks in thi
s region can increase their customer service ratings by providing leadership tra
ining for their employees.
According to the article, a recent survey by Ernst & Young found that 10 percent
of banking customers in the Gulf Cooperation Council (GCC) have already switche
d to a different bank because of dissatisfaction, while another 25 percent plan
to change later this year. In response, financial companies across the Middle Ea
st are teaming up with educational service providers to create customized in-hou
se training programs that teach better communication, problem-solving and overal
l leadership skills because skilled employees with more product knowledge will u
ltimately lead to more satisfied customers.
Edcomm Banker’s Academy’s work with Ajman Bank is cited in the article, which explai
ns how together, they have created a new “banking excellence“ program to teach staff
members and recent university alums how to deliver high-quality service that ca
n best manage the needs of all if the Bank’s customers. In addition to participati
ng in classroom learning and testing, students of the program spent time in spec
ific banking departments, including retail, compliance and risk. “In their rotatio
n, they would have a very specific assignment and it would include working with
others and applying what they learned,” said Dr. Eagle, “We believe leaders are made
, not born.”
For more information about programs like this, or to find out how The Edcomm Gro
up Banker’s Academy can customize any training program, log onto www.bankersacadem
y.com or call +1.212.631.9400.
The Edcomm Group Banker’s Academy is a 24-year-old multimedia education and commun
ication consulting firm specializing in the development of creative business sol
utions that improve productivity, customer service and market share - providing
bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of as
sisting many distinguished clients with business solutions in the form of eLearn
ing programs, online bank training and classroom instruction, multimedia product
ion and online and print based documentation. Edcomm Banker s Academy offers man
y off-the-shelf and customized courses such as Teller Training, Compliance Train
ing and Systems Training specifically designed for Banks, Credit Unions and Mone
y Services Businesses (MSBs).
The Edcomm Group Banker s Academy (www.bankersacademy.com) is headquartered in N
ew York City with locations and representation throughout the world.
Contact:
Dr. Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 10001
Tel: +212.631.9400
Fax: 212.631.0659
linda.eagle@edcomm.com
http://www.bankersacademy.com