Innovatia Training Course Catalog

INNOVATIA TRAINING
Spring/Summer 2011
www.innovatia.net 1-888-466-6855
Table of Contents
Introduction to Innovatia Training 3 1183ZEN DMS SuperNode Core Network Maintenance 39
1184ZEN DMS SuperNode Basic System Maintenance Rls. 6.0 39
Designing the Right Training Program for You 4 1186ZEN DMS-250 System Maintenance: Basic Platform 39
Savings Promotions 5 1189ZEN DMS-MTX System Maintenance 40
1212WEN DMS SuperNode Central Processor Advanced Hardware Maintenance Rls. 4.0 40
Avaya Training 7 1213WEN DMS SuperNode Extended Peripheral Module (XPM) Advanced Hardware Maintenance Rls. 4.0 41
IP Office R6 Implementation Workshop 7
1214WEN DMS SuperNode Enhanced Network (ENET) Maintenance Rls. 4.0 41
IP Office Advanced Applications and Troubleshooting Workshop 8
1215WEN DMS SuperNode System Advanced Hardware Maintenance Rls. 4.0 42
Avaya Aura™ Communication Manager Fundamentals 8
1221WEN Administering DMS SuperNode Lines using SERVORD Rls. 2.0 42
Avaya Aura™ Communication Manager Implementation 9
1227ZEN DMS Trunk Maintenance and Provisioning 43
Troubleshoot and Maintain IP Telephony Workshop 9
1230F Manager’s Morning Report for DMS Switching 43
Avaya Aura™ Communication Manager Basic Administration 10
1233F DMS-10 Rls. 600 Series Introduction/Delta 43
Avaya Media Servers and Media Gateways Implementation Workshop 10
1290WEN Introduction to Common Channel Signaling (CCS7) Rls. 3.0 44
IP Telephony Advanced Implementation Workshop 11
3422ZEN Create DMS SuperNode Lines & Trunks Translations 44
IP Telephony Implementation FastTrack 11
3425WEN DMS-MTX Introduction to Translations Rls. 4.0 45
Avaya NES Training 12 3601WEN Introduction to DMS-500 Rls. 2.0 45
BCM Courses 12 3735ZEN DMS-250 Translations (UCS/IXC) 45
6027F BCM50 and BCM450 Sales Engineering Solutions 12 3736ZEN DMS-500 Translations 46
6045X BCM50 and BCM450 Installation, Initial Configuration, and Messaging 13 4011ZEN DMS SuperNode Hardware Architecture 46
6046X BCM50 and BCM450 System Configuration and Maintenance 13 4012ZEN DMS SuperNode Provisioning 47
6057F BCM 50/450 Release 6.0 Delta 14 7061WEN DMS SuperNode System Primary Rate Interface (PRI) Translations Rls. 2.0 47
INN1092 BCM Overview 14 C15 Courses 48
CallPilot Courses 15 1235W Introduction to VoIP/SIP 48
0327C CallPilot 5.0 System Administration and Applications 15 1236F C15 Overview/Engineering 48
0329C CallPilot Rls. 5.0 Installation and Maintenance 15 1237F C15 Line Administration 49
INN1093 CallPilot Overview 16 1238Z Fundamentals of CCS7/AIN/LNP 49
Communication Server 1000 Courses 16 1239J Assessment pre-test for 1240Z 50
0777X Communication Server 1000 6.0 System Administration and Management 16 1210J Assessment Pre-test for 0293A 50
0946C Communication Server 1000E Installation and Commissioning 17 1240Z C15 System Translations 51
0956C Communication Server 1000 BARS/NARS 18 0290A C15 System Maintenance 51
3432A Communication Server 1000 6.0 Architecture and Upgrades Boot Camp 18 0293A C15 System Translations Hands-on 52
6351X Avaya Communication Sever (CS) 1000 7.0 System Administration and Management 19 0297A C15 ISDN PRI OA&M 52
6351X Avaya Communication Sever (CS) 1000 7.5 System Administration and Management 20 0299A C15 Centrex 52
6376C Avaya Communication Server 1000E Rls. 7.0 Implementation and Upgrade 21 Cisco Training 53
6376C Avaya Communication Server 1000E Rls. 7.5 Implementation and Upgrade 2 2 ARCH Designing Cisco Network Service Architecture 53
6378F What’s New with Avaya Communication Server 1000 Rls. 7.0 23 ACUCM Administering Cisco Unified Communications Manager 54
6380F What’s New with Avaya Communication Server 1000 Rls. 7.5 23 CCNAX Interconnecting Cisco Networking Devices Accelerated 54
INN1094 Meridian 1 and Communications Server 1000 Overview 24 CIPT1 Linux Implementing Cisco Unified Communications Manager Part 1 v6.0 55
Avaya Aura™ Contact Center Courses 24 CIPT1 Implementing Cisco Unified Communications Manager Part 1 v8.0 55
2994F What’s New with Contact Center 7.0 Installation and Configuration 24 CIPT2 Linux Implementing Cisco Unified Communications Manager Part 2 v6.0 56
2996F What’s New with Contact Center 7.0 for Sales Engineers 25 CIPT2 Implementing Cisco Unified Communications Manager Part 2 v8.0 56
3608C Avaya Aura™ Contact Centre Installation and Configuration 25 CSE Cisco Sales Essentials 57
3609X Avaya Aura™ Contact Centre Administration 26 CVOICE Cisco Voice Over IP v6.0 57
3610C Avaya Aura™ Contact Centre- Service Creation Environment 26 DCUCD Cisco Data Center Unified Computing Design 58
3618F What’s New with Avaya Aura™ Contact Centre- Installation and Configuration 27 DCUCI Cisco Data Center Unified Computing Support Specialist 58
3619F What’s New with Avaya Aura™ Contact Center – Administration & SCE scripting 27 DESGN Designing for Cisco Internetwork Solutions 59
INN1095 Contact Center Overview 28 ICND1 Interconnecting Cisco Networking Devices Part 1 59
Voice over Internet Protocol (VoIP) Courses 28 ICND2 Interconnecting Cisco Networking Devices Part 2 60
0365F VoIP Technologies 28 IUWNE Implementing Cisco Unified Wireless Networking Essentials 60
GENBAND Carrier Training 29 QOS Implementing Cisco Quality of Service v2.3 61
ROUTE Implementing Cisco IP Routing 61
DMS Courses 29
SNAF Securing Network with ASA Fundamentals 62
0125 DMS-MTX Introduction to MAP 29
SWITCH Implementing Cisco Switched Networks 62
0170WEN Introduction to Integrated Services Digital Network (ISDN) Rls. 3.0 30
TSHOOT Troubleshooting and Maintaining Cisco IP Netowrks 63
0215WEN DMS-10 Systems Overview (500-Series Generic) Rls. 2.0 30
TUC Troubleshooting Cisco Unified Communications Systems v1.0 63
0261WEN DMS-10 Generic 500 Series Fundamentals Rls. 3.0 30
0291ZEN DMS-10 System Maintenance 31 Movius Training 64
0312WEN DMS SuperNode Family TOPS Translations 31 MI1V Versera ICE Technician Level 1 64
0316WEN DMS SuperNode Enhanced 911 (E911) Emergency Translations 32 MI2V Versera ICE Technician Level 2 65
0386WEN DMS SuperNode Basic Rate Interface (BRI) Testing and Maintenance Rls. 2.0 32 MI13V Movius Media Server Fundamentals 65
0434WEN DMS SuperNode Expanded Subscriber Carrier Module Access (ESMA) Maintenance Rls. 3.0 33 MI14V Movius Media Server Advanced Troubleshooting 66
0490WEN DMS SuperNode Remote Systems Hardware Maintenance Rls. 2.0 33 MI15V Movius Unified Messaging Fundamentals 66
0654WEN DMS SuperNode Intelligent Call Manager (ICM) Overview Rls. 2.0 34 MI16V Movius Unified Messaging Advanced Troubleshooting 66
0655WEN DMS SuperNode Centrex Intelligent Call Manager Integration and Troubleshooting Rls. 2.0 34 MI17V Movius Conference Bridge Fundamentals 67
0672ZEN DMS SuperNode Meridian Digital Centrex 34 MI18V Movius Conference Bridge Advanced Troubleshooting 67
0673ZEN DMS SuperNode Meridian Automatic Call Distribution (ACD) 35 MI27V Movius Visual Voice Mail 67
0674WEN DMS SuperNode Meridian Automatic Call Distribution (ACD) Translations Rls. 4.0 35 Technology Overview Training 68
0675WEN DMS SuperNode Meridian Digital Centrex (MDC) Translations Rls. 3.0 35
IPTV Courses 68
0888WEN DMS-MTX Translations II Rls. 4.0 36
Networking Courses 68
1004WEN Introduction to DMS SuperNode Rls. 3.0 36
VoIP Courses 70
1005WEN Basic Call and Translations Concepts Rls. 3.0 37
Wireless Courses 70
1131WEN Telecommunications Basics Rls. 3.0 37
1181ZEN DMS SuperNode Lines Maintenance 38 Payment Procedures and Policies 71
1182ZEN DMS SuperNode System Trunks & Peripheral Maintenance 38
Register now: 1-888-466-6855

2 www.innovatia.net Copyright © 2011 Innovatia. All Rights Reserved.
Prices are subject to change.
Introduction to Innovatia Training
Get smart with your travel, your budget, your time, get smart with Innovatia
Training.
Innovatia is a North American based company that designs, builds and
delivers creative training solutions. Leveraging our robust infrastructure,
best-in-class technologies, and talented human resources enables us to
deliver the best value for the dollar in the advanced technical training
environment.
Innovatia offers a broad array of instructor-led classroom training, virtual
classroom training, and self-paced online training. Our courses are cost-
effective and high-impact, and are flexible enough to accommodate the
needs of the busiest individual. An eLearning pioneer, Innovatia online
learning solutions account for more than 60% of the learning solutions we
offer.
We are an Authorized Learning Partner for most major OEMs including
Avaya, Cisco, GENBAND, Microsoft, and Movius. We work with our clients
to lead them through the certification paths they need to succeed in their
day to day responsibilities.
Why Choose Innovatia Training?

• Innovatia Training allows the customer to focus on their business
while we manage their training.
• Innovatia’s breadth of expertise makes the customer’s
training relevant.
• Innovatia’s relevant training programs optimize the
end-customer’s technology investments.
• Innovatia helps the customer maximize their training budget by
minimizing travel costs and decreasing time commitments.
What else should you know about Innovatia?

• Innovatia is investing—expanding our virtual labs, hiring additional experienced instructors,
and growing our portfolio offerings.
• Innovatia is more than a training organization—we provide technical support services and create technical
documentation for many of the products for which we provide training. This directly impacts the quality of
training that our customers receive.
• Innovatia is one of the only training companies in North America authorized to provide training for both
Avaya and Avaya NES products.
• Innovatia can help our customers manage some or all of their technical training needs, analyzing, prioritizing,
administering and delivering their training requirements.
• Innovatia is authorized to provide training for both Avaya and Avaya NES products, providing our customers
with a one stop shop opportunity.
Register now: 1-888-466-6855

Copyright © 2011 Innovatia. All Rights Reserved. www.innovatia.net 3
Designing the Right Training Program for You
Innovatia Training offers custom training solutions to suit your specific How do I register?
needs. We will consult with you to determine your specific training
requirements and then develop the suite of courses needed to bring If you are interested in registering
your organization up to speed on your technology needs. We can even for a course, please visit our
adjust the courses to suit your timing and content requirements. website at www.innovatia.net or
If you don’t see the training you are looking for, just ask! call us at 1-888-466-6855.
What are the Different Course Delivery Methods?

Innovatia offers training through several different methods including Instructor-Led Classroom, Instructor-Led
On-Site, Virtual Classroom, Self-Paced, and Blended. Ask one of our Innovatia Sales Specialists about the best
methodology for you and your organization, or you can link to our course catalog to discover the methodology
used in the courses you require.
Instructor-Led Classroom Training is conducted in an in-person classroom
environment. Most courses also include access to lab equipment to
perform hands-on exercises.
Instructor-Led On-Site Training brings a qualified instructor, and equipment

as required, directly to your worksite. A minimum of 8 students is
required, in addition to a properly-equipped room, to conduct the training.
Virtual Classroom Training is online learning, facilitated in real time by an

instructor. Virtual learning is enabled through the use of Centra software.
Benefits of Virtual Training include:
• Training can be completed from any location in the world that has reliable Internet
access, including the student’s home or office.
• Virtual training maximizes the customer’s training budget by eliminating travel costs and
decreasing time commitments.
• Two-way voice over the Internet enables the student to ask questions and receive
answers instantaneously, just like traditional instructor-led training.
• Lab equipment is accessed in real time to demonstrate interactively how theory is
applied to a real-world environment.
Self-Paced Training provides the flexibility for the student to learn, at their
own pace, from any location in the world that has reliable Internet access,
while still delivering the high level of quality instruction expected from
Innovatia. Courses are available online through a learning
management system.
Blended Training combines Virtual Training and Self-Paced Training into

one comprehensive learning experience.
Register now: 1-888-466-6855

Savings and Promotions
What’s New at Innovatia Training

Innovatia Training is constantly adding new courses to our catalog based on requests from our customers and
certification requirements from OEMs. Below is a list of courses that we have recently added. Please continue
to visit our site at www.innovatia.net/training to see the latest on What’s New!
Avaya
ATI01672VEN Avaya Aura™ Communication Manager Fundamentals
ATI02348IEN Avaya Aura™ Communication Manager Implementation
AVA00643H00 Troubleshoot and Maintain IP Telephony Workshop
AVA00901H00 IP Telephony Implementation FastTrack
Avaya NES
CS1000
6378F What’s New with Avaya Communication Server 1000 Release 7.0
6351X Avaya Communication Server (CS) 1000 7.5
System Administration and Management
6376C Avaya Communication Server 1000E Release 7.5
Implementation and Upgrade
Contact Centre
3619F What’s New with Avaya Aura Contact Center
– Administration & SCE Scripting
3609X Avaya Aura™ Contact Center Administration
3610C Avaya Aura™ Contact Center - Service Creation Environment
BCM
6027F BCM50 and BCM450 Sales Engineering Solutions
6045X BCM50 and BCM450 Installation, Initial Configuration and Messaging
6046X BCM50 and BCM450 System Configuration and Maintenance
6057F BCM50 and BCM450 Release 6.0 Delta
Continue to visit our Avaya Course Catalog for new instructor-led classroom
and virtual training at www.innovatia.net/avaya.
At Innovatia Training, we offer thousands of courses. If we don’t have exactly what
you’re looking for just ask one of our Innovatia Training Specialists at 1-888-466-6855
or visit our website at www.innovatia.net/training.
Register now: 1-888-466-6855

Savings and Promotions
Register for three courses across more than one of our

product lines and receive the fourth course free
Between now and June 30st 2011,
register for any 3 courses across more
than one of our product lines including
Avaya,
Avaya NES,
and Cisco,
and receive the 4th course free.
Conditions:
• Only applies to publicly scheduled courses
• Not to be combined with any other promotion or negotiated arrangement
• The least expensive of the 4 courses is free
• Only applies to Avaya, Avaya NES, and Cisco courses
• This promotion applies only to new registrations after March 14th, 2011
• Classes must be attended by December 16th, 2011
• Full payment must be received at time of registration
Looking for something customized to your schedule and training needs…
Training à la carte
We can offer you what you

need, when you need it.
For more information, call one

of our training specialists at
1-888-466-6855
Register now: 1-888-466-6855

Avaya Training
Avaya and Innovatia are pleased to announce the execution of an agreement

that welcomes Innovatia to the community of Avaya Authorized Learning
Partners. This designation authorizes Innovatia to provide training and
certification in Avaya products including Unified Communications, Contact
Center, Small and Medium Enterprise (SME) Communications Solutions, and
Data.
Innovatia is now an Authorized Learning Partner for both the Avaya NES
and the Avaya product lines, giving our customers the ability to train on
both products and to do crossover training as needed. Courses are offered
through public classroom, customer onsite training, and instructor-led
virtual classroom. Watch our schedules for new courses including virtual
classes coming soon. We are constantly updating our catalog to bring our
customers the latest in Avaya training.
If you don’t see what you need, just ask! Contact one of our Innovatia
Training Specialists at 1-888-466-6855; they will help you develop a
certification path or required competency set to suit your needs.
Course ATA01225IEN
IP Office R6 Implementation Workshop
Duration: 5 Days | Price: $2495 USD Instructor-led Classroom
Course Description • Describe the upgrade of the core software • Set up specific functions on users
The purpose of this course is to provide • Describe the IP Office Manager • Set up a line configuration
implementation associates with the skills Configuration settings • Configure the connection requirements
they need to install, administer, and • Understand the different phone units for IP telephones
manage the implementation of an IP Office connected to the IP Office • Configure SIP terminals and connections
customer solution. In addition, the course • Install network connections and • Configure Small Community Networking
provides the learner with the opportunity understand IP routes • Customize network connections;
to practice installing and configuring the IP • Install and configure VoIP endpoints Customize a Small Community
Office system and to practice using the IP • Configure the basic functions of a Networking (SCN)
Office applications. Call us to discuss Small Community Networking (SCN) • Use the System Status Application for
pricing options! • Use the basic functions of the System the various types of system alarms
Status Application and the SysMonitor • Use the SysMonitor in a customized
Who should Attend • Verify the security settings in the environment
This course is designed for Avaya IP Office configuration • Customize applications; Customize
Associates, Avaya Partners, and Resellers • Configure the System SD Card for a Voice Mail Pro for specific users and
with IP Office installation and maintenance variety of functionalities hunt groups
responsibilities. • Describe the difference between
the variants Embedded VoiceMail and Prerequisites
Course Objectives VoiceMail Pro The “AVA00916WEN - IP Office Hardware
After completing this course the student • Configure the basics of Voice Mail Pro and Data Components” is a recommended
should be able to: • Customize the IP Office 500 control unit course prior to taking this course.
• Identify the IP Office 500 control unit and • Set up the licenses
their expansion modules • Configure hunt groups for agents and
• Install the IP Office 500 control unit Hot Desking
Register now: 1-888-466-6855

Course ATI00484IEN
IP Office Advanced Applications and Troubleshooting Workshop
Course Description Course Objectives • Interpret the most common call scenarios
This course provides information that After completing this course the student and explain the result on alarm functions,
enables Avaya IP Office VoiceMail Pro should be able to: real time and historical information
Administrators to manage advanced • Summarize the capabilities of Avaya IP • Use Diagnostic Tools to troubleshoot
call flows. More specifically, this course Office VoiceMail Pro Application common installation issues
discusses topics such as Campaign • Configure and use VoiceMail Pro • Capture trace logs
Manager, Database Actions, Text-to- Web Services
Speech (TTS), Contact Store, Customer Call • Configure and troubleshoot VoiceMail Pro Prerequisites
Reporter (CCR) and VoiceMail Pro in a Small in a Small Community Network (SCN) ATI02011AEN – IP Office Implementation
Community Network (SCN). • Configure TTS Workshop (Assessment) APIA
• Construct a call flow that includes
ATC01203AEN - Avaya IP Office Level
Who should Attend Menu actions, Database actions and
Assessment
This course is designed for Avaya Speak Text actions
Associates, Avaya Partners, and Resellers • Summarize the capabilities of
with IP Office installation and maintenance Campaign Manager
responsibilities. • Explain the functionality and define the
capabilities of the Avaya IP Office Contact
Store, also known as Voice Recordings
Library (VRL)
• Install and configure the one-X
Portal Server
• License and configure Customer
Call Reporter
Course ATI01672VEN
Avaya Aura™ Communication Manager Fundamentals
Duration: 18 Hours | Price: $1399 USD Virtual Classroom
Course Description Course Objectives Prerequisites

This course is an introduction to the core After completing this course the student None.
features and basic designs of the Avaya should be able to:
Aura Communication Manager solution. • Describe Avaya Aura™
• Describe how to configure an IP telephone
Who should Attend and soft-phone
This course is primarily designed for Avaya • Install and configure Avaya Aura™
Associates and Avaya Partners. Communication Manager and
Communication Manager Messaging
• Install a Service Pack on an S8xxx Server
• Administer Avaya Site Administration
(ASA)
• Discuss a new messaging subscriber
• Create a call coverage path that sends
unanswered calls to the Voice Mailbox
• Describe a call center
• Describe an IP network region
• Calculate traffic using the Erlang scientific
method
• Calculate network bandwidth to support
the anticipated traffic.
• Identify maintenance and alarms using
Avaya documentation
Register now: 1-888-466-6855

Course ATI02348IEN
Avaya Aura™ Communication Manager Implementation
Duration: 40 Hours | Price: $2995 USD Instructor-led Classroom
Course Description Course Objectives • Maintain Communication Manager

This course enables participants to After completing this course the student translations by performing backup and
install and test the simplex, duplex, and should be able to: restore activities
survivable templates for Avaya Aura™ • Differentiate the Communication Manager • Use supplemental documentation and
Communication Manager Release 6.0. role in large solution configurations when troubleshooting information to assist the
Participants will administer Avaya S8800 SIP endpoints are used/not used Communication Manager implementation
and S8300D servers, G430/G450/G650 • Access Contact Center Manager
gateways, IP endpoints, and public line Administration Prerequisites
access. Implementation exercises are • Prepare to implement Avaya Aura™ NOTE: the three courses listed below
supported with additional maintenance and Communication Manager by gathering are NOT REQUIRED for this course - only
troubleshooting information and references the necessary components prior to recommended.
to related courseware and documentation. installation
• Install and configure System Platform on • ATA00098VEN - Administering and
Who should Attend the Avaya S8800 and S8300D servers Maintaining Avaya Aura™ System
This course is designed for Avaya Business • Install and test the five Avaya Aura™ Platform
Partners, Customers and Avaya Employees Communication Manager templates on • ATA00099VEN - Avaya Aura™ for
with Installation and Implementation the Avaya S8800 and S8300D servers Midsize Business Implementation and
responsibilities. • Configure G650/G450/G430 Gateways Configuration
and Media Modules, IP endpoints and • AVA00836H00 - Communication Manager
public line access Basic Administration
• Provision IP telephones by installing
current firmware and configuration
settings files
Course AVA00643H00
Troubleshoot and Maintain IP Telephony Workshop
Duration: 5 Days | Price: Please call for pricing. Instructor-led Classroom
Course Description Course Objectives

This course provides information and hands- After completing this course the student
on experience to enable students to perform should be able to:
maintenance on a converged solution. • Describe standard troubleshooting
General maintenance procedures will be principles and procedures
covered as well as specific, scenario-based • Perform diagnostic analysis to locate and
examples intended to give the learner a feel isolate trouble
for what will be encountered on the job. • Use tools like Ethereal, SMON, and
Communication Manager to solve troubles
Who should Attend • Use Communication Manager commands
Avaya Employees and Business Partners to troubleshoot and resolve troubles
with Installation, Administration and • Perform standard upgrades on hardware,
Maintenance responsibilities software, and firmware
• Solve common problems given real-life
troubleshooting scenarios
• Understand what steps to take if they
cannot solve the problem
Prerequisites
Students must come to class with existing
knowledge of converged solutions and
the terminology associated to converged
solution products.
Register now: 1-888-466-6855

Course AVA00836H00
Avaya Aura™ Communication Manager Basic Administration

This course is designed to teach learners After completing this course the student There are no prerequisites for this course.
how to perform basic administration should be able to: However, students should be familiar with
activities using Communication Manager. • Identify Communication Manager simplex and/or complex IP Telephony
Some of the tasks included are creating a components and configurations solutions.
dial plan, setting up class of service and • Identify the major types of media servers,
class of restrictions, administering phones, media gateways, circuit packs and media
maintaining the system, and running modules
reports. The class will include lecture and • Explain the duplication and
hands-on activities explaining the various reliability options
features and functions. Call us to discuss • Describe basic troubleshooting
pricing options! techniques
• Discuss security for Avaya
Who should Attend Communication Manager
This course is designed for Avaya • Identify reports available in Avaya
customers, employees, and Business Communication Manager
Partners with Avaya Communication
Manager administration responsibilities.
Course AVA00838H00
Avaya Media Servers and Media Gateways Implementation Workshop

This workshop provides an interactive, After completing this course the student
hands-on lab experience of implementing should be able to:
Avaya S8700, S8500, and S8300 Media • Implement Avaya S8300, S8500 and
Server-based IP Telephony solutions. In S8700 Series Media Servers and their
addition to the hands-on administration, corresponding gateways
configuration, and cabling of the solution • Implement Avaya survivable processors.
hardware and telephones, the workshop • Perform basic Communication Manager
also provides an overview of the various administration to support endpoint
hardware components, capabilities and implementation testing
features. Call us to discuss pricing options! • Convert traditional port network
connectivity to Mixed Port Network
Who should Attend Connectivity environment
Avaya Employees, Business Partners, and • Upgrade Communication Manager on a
Customers with IP Telephony Installation Media Server and update firmware on
and Implementation responsibilities. circuit packs, media modules, switches
and media gateways
Prerequisites
You should be familiar with Avaya
Communication Manager administration
procedures.
Register now: 1-888-466-6855

Course AVA00867H00
IP Telephony Advanced Implementation Workshop

This workshop provides an interactive After completing this course the student The student should have achieved their
hands-on lab experience of interconnecting should be able to: ACA credential, be familiar with the Avaya
Avaya Media Server-based IP Telephony • Configure a base installation of IP Telephony portfolio of products, and
solutions. Participants will connect Communication Manager have successfully passed the Avaya
two locations through tie trunks and IP • Install an IP trunk between two Communication Manager – Networking
trunks, configure network regions, route Avaya systems Assessment (AVA00866AEN). This
calls, converge networks, and introduce • Establish Virtual Local Area Networks background can be obtained from Avaya
survivability in the customer’s network. Call (VLANs) between network locations documentation, Avaya University training (IP
us to discuss pricing options! • Connect locations through Wide Area Telephony Overview Curriculum, Implement
Networks (WANs) ACA Curriculum path), and field experience.
Who should Attend • Create network regions
Avaya Employees, Business Partners, and • Configure network regions using Call
Customers with IP Telephony Installation Admission Control (CAC)
and Implementation responsibilities. • Converge multiple networks
• Implement Enterprise Survivable Servers
(ESSs) for increased network survivability
• Route calls using Q-Signaling (QSIG)
• Create and configure a router
• Implement Inter-Gateway
Alternate Routing (IGAR)
• Troubleshoot the implementation
Course AVA00901H00
IP Telephony Implementation FastTrack

This FastTrack provides back to back After completing this course the student The student should be familiar with Avaya
delivery of the following courses over ten should be able to: Communication Manager administration
days: AVA00838H00 Avaya Media Servers • Implement Avaya S8300, S8500 and procedures.
and Media Gateways Implementation S8700 Series Media Servers and their
Workshop and AVA00867H00 IP Telephony corresponding gateways
Advanced Implementation Workshop. • Implement Avaya survivable processors.
• Describe the upgrade of the core
Who should Attend software
Avaya Employees, BusinessPartners, and • Perform basic Communication Manager
Customers with IP Telephony Installation Administration to support endpoint
and Implementation responsibilities. implementation testing
• Convert traditional port network
connectivity to Mixed Port Network
Connectivity environment
• Upgrade Communication Manager on a
Media Server and update firmware on
circuit packs, media modules, switches
and media gateways
Register now: 1-888-466-6855

Avaya NES Training
As an Avaya Authorized Learning Partner for Avaya NES Products, Innovatia

is pleased to be able to provide training on the Business Series, CallPilot,
Communication Server 1000, Contact Centre and Voice over Internet
Protocol (VoIP) Technologies. Courses are offered through public classroom,
customer on-site training and instructor-led virtual classroom. Contact
one of our Innovatia Training Specialists and they will help you develop a
certification path or general training path to suit your needs.
BCM Courses
Course 6027F
BCM50 and BCM450 Sales Engineering Solutions
Duration: 2 Days (12 hours) | Price: $850 USD Virtual Classroom

This course is designed for Sales Engineers After completing this course the student • Working knowledge of BCM 3.7 and
responsible for Pre- and Post-Sales Support should be able to: BCM50 Rls. 2.0 features and capabilities
of Business Communications Manager • Summarize BCM market opportunity. • Microsoft ® Windows ® and capable of
(BCM). Through lecture, discussion, and a • Select BCM architecture components for running your web browser
case study, you will learn how to determine the customer’s application. • Understanding of basic key
the requirements needed to properly • Explain BCM50 management system technology
implement BCM50, BCM200, BCM400, or applications. • Understanding of basic T1 theory
BCM450. Topics include: • Discuss the advantages of BCM and concepts
• Market Information Summary data networking • Understanding of Voice over IP theory
• Describing Architecture Components • Determine the most appropriate and concepts
• Explaining Management Applications BCM50 voice application to meet • Understanding of PC and
• Discussing Data Networking the customer’s needs. PC networking technology
• Describing Voice Applications • Evaluate available solutions for a
• Exploring Converged Solutions converged network.
• Applying Your Knowledge - a Case Study • Apply what the student has learned
through the use a case study.
Who should Attend
Sales engineers
Register now: 1-888-466-6855

Course 6045X
BCM50 and BCM450 Installation, Initial Configuration, and Messaging
Duration: 5 Day (30 Hours) | Price: $2499 USD Virtual Classroom

This virtual classroom eLearning course is After completing this course the student 0365F VoIP Technologies
designed for installation technicians and should be able to:
administrators who install and perform • Describe BCM50 and BCM450 system
initial configuration on BCM systems. hardware components
• Install a BCM50 and BCM450 system
Who should Attend • Perform initial configuration of a BCM50
Technicians and administrators and BCM450 system
• Set up accounts and privileges
• Configure telephony resources
• Configure trunks and target lines
• Configure VoIP gateways
• Describe and configure Unified
Communications features
• Use CallPilot Manager to set system
properties
• Configure CallPilot mailboxes
• Configure Auto Attendant
• Configure Custom Call Routing
Course 6046X
BCM50 and BCM450 System Configuration and Maintenance
Duration: 3 Days (18 Hours) | Price: $1550 USD Virtual Classroom
Course Description
This virtual classroom course is designed
for technicians and administrators who
operate and maintain BCM systems.
Course Objectives
After completing this course the student
should be able to:
• Configure System Settings
• Configure Sets
• Configure Services
• Monitor and analyze system status
and performance
• Perform system management tasks
• Upgrade BCM software
• Configure VLANs
Prerequisites
6045X BCM50 and BCM450 Installation,
Initial Configuration and Messaging
Register now: 1-888-466-6855

Course 6057F
BCM50/450 Release 6.0 Delta

This course is designed for installation After completing this course the student You must have all of the following skills:
technicians and customer service personnel should be able to: • Use one of Windows® 2000/2003/XP
who want to understand the differences • Identify and describe improvements and • Install and configure software
between BCM50/450 Rls. 5.0 and capabilities for BCM50/450 Rls. 6.0 • Experience and competency with
BCM50/450 Rls. 6.0. • Describe how BCM is branded effective BCM50/450 Rls. 5.0
Release 6.0
Who should Attend • Describe mobility enhancements
Installation technicians and customer • Describe how Rls 6.0 provides solutions
service personnel. to support the dispersed workplace
• Administer Avaya Site Administration
(ASA)
• Identify Rls 6.0 enhancements to increase
efficiency and productivity
• Describe Release 6.0 hardware support
and upgrade paths
Course INN1092
BCM Overview
Duration: 1 Day (6 Hours) | Price: $450 USD Self-paced
Course Description
INN1092 BCM Overview is a self-paced
course that takes approximately one (1)
day to complete. This course provides a
high level overview of the features and
benefits of the BCM products as well as
the main aspects relating to setup and
troubleshooting.
Who should Attend

Sales and Marketing staff, technicians and
engineers, and anyone needing a high level
understanding of BCM Fundamentals
Course Objectives
Upon completion of this course, the learner
will be able to:
• Understand the features and benefits of
the BCM products
• Understand the main aspects relating to
setup and troubleshooting
Prerequisites
None.
Register now: 1-888-466-6855

CallPilot Courses
Course 0327C
CallPilot 5.0 System Administration and Applications
Duration: 5 Days (30 Hours) | Price: $2594 USD Instructor-led Classroom
Course Description Course Objectives • Create and maintain multimedia

Course 327C is designed for personnel who Upon completion of this course, the student applications using Application Builder
are responsible for setting up the CallPilot should be able to: • Instruction and demonstration are
database and for performing day-to-day • Describe in general the new functionality provided via CD-ROM self-paced learning
system administration. It is also designed introduced with CallPilot 4.0 for CallPilot Reporter
for personnel who create and maintain • Use CallPilot Multimedia Messaging and
CallPilot multimedia applications using Speech Activated Messaging, including Prerequisites
Application Builder. This course offers voice, fax, text, and E-mail By Phone 0200C Meridian 1 and Communication
assessment testing. • Use CallPilot Manager to set up and Server 1000 Familiarization -
administer the CallPilot database Communication Server 1000 Rls. 4.5
Who should Attend • Configure Outcalling services Prerequisite Skills:
Technicians and Engineers • Use Desktop Messaging • Microsoft Windows Server 2003,
• Set up and use My CallPilot Windows 2000 Professional,
• Use CallPilot Manager and My CallPilot or Windows XP
to set up and use the Message • Familiarity with using web browsers
Forwarding Rule • Basic understanding of TCP/IP
Database management
Course 0329C
CallPilot Rls. 5.0 Installation and Maintenance
Course Description Who should Attend Installation and Maintenance - Large

This training course is designed for Technicians and Engineers Systems and 0302F Database for
distributors and installation technicians Technicians X11 Rls. 25.40/X21 Rls. 2.0
whose job function includes installation, Course Objectives The student must have knowledge of or
configuration, and basic system After completing this course the student
maintenance responsibilities on the experience with the switch that is connected
should be able to:
CallPilot unified messaging system. to the CallPilot server. This includes the
• Install the CallPilot Rls. 4.0 system in
ability to perform the following tasks:
This training course is designed to lead the accordance with customer requirements
• Demonstrate a basic understanding of
student through a typical CallPilot Rls. 4.0 and applicable documentation
how the switch routes and processes calls
system installation, teaching each step in • Configure the CallPilot Rls. 4.0 system for
• Establish the switch cabling connections
the installation and configuration process. messaging operations in accordance with
• Configure the switch
Classroom conditions are designed to customer requirements and applicable
replicate the customer’s server site, switch documentation The student must have knowledge of
room, and network facilities. Emphasis is • Perform routine diagnostics, fault isolation or experience with the following PC
placed on the tasks that an installation and maintenance tasks in accordance components and software before beginning
technician can expect to face in the field. with applicable documentation the CallPilot installation:
Basic system maintenance tasks covered • Microsoft Windows 2000 Professional
include performing routine diagnostics and Prerequisites • Microsoft Windows XP
fault isolation, backing up system data, and 0200C Meridian 1 and Communication • Microsoft Windows 2003 Server
upgrading keycode-controlled features. Server 1000 Familiarization -
This course does not teach basic computer Communication Server 1000 Rls. Knowledge or experience in the following
configuration, Microsoft Windows operating 4.5 and 0224C Meridian 1 Option related areas is recommended:
system installation, or IP networking, as 11C Installation, Maintenance, and • Networking
these subjects are required prerequisite Database - Communication Server 1000 • Troubleshooting
knowledge. This course is strongly Rls. 4.5 or 0263C Meridian 1 Large • Database management
recommended as preparation for Certified Systems Installation and Maintenance -
Support Specialist - Voice Solutions Certified Communication Server 1000 Rls. 4.5 or
Support Expert - 3C. 0273C Meridian 1 Rls. 25.40 Enhanced
Register now: 1-888-466-6855

Course INN1093
CallPilot Overview
Course Description the administrative interface. Commonly Manager and CallPilot Reporter,
This self-paced overview of CallPilot is performed tasks such as logging on to My CallPilot, Desktop Messaging and more
targeted at technical personnel wishing to CallPilot Manager, password reset, building • Identify CallPilot platform, components
gain an overall understanding of CallPilot’s a mailbox and creating an application using and architecture
features and capabilities including CallPilot Application Builder are outlined as well. • Identify system capacities
messaging functionality. This course • Explain CallPilot call flow
provides recorded instructor-led sessions Who should Attend • Identify CallPilot Manager
detailing messaging interface capabilities Sales and Marketing staff, technicians and interface components
including speech voicemail integration, engineers, and anyone requiring a high level • Perform common tasks associated with
fax integration and a menu created with understanding of CallPilot CallPilot administration and
Application Builder - an important function Application Builder
of CallPilot. Course Objectives
After completing this course the student Prerequisites
CallPilot’s web-based administrative should be able to: None
interface leads the student through tasks • Describe CallPilot functionality including
associated with the various menus in a wide range of features including CallPilot
Communication Server 1000 Courses

Course 0777X
Communication Server 1000 6.0 System Administration and Management
Course Description management methodology Overlay (LD) to access and the

This foundation–level course, • Given customer requirements, determine appropriate procedures to follow to
Communication Server 1000 System passwords and system security features perform basic administration
Administration and Management (0777X), to control access to system resources • Given customer requirements, determine
is the starting point for your Communication • Determine and follow the appropriate what Element Manager link to access and
Server 1000 6.0 training. Through procedures to log in and communicate the appropriate procedures to follow to
presentations and interactive practices, you with the system using the Command Line perform basic customer administration
will learn how to use the Command Line Interface (CLI) or Element Manager • Given customer requirements, program
Interface (CLI) and the Element Manager • Given customer requirements, determine routes and trunks using Element Manager
web interface to perform basic system techniques, features and services that or the Command Line Interface (CLI), and
administration and management tasks. restrict user access to system resources, print the appropriate reports to verify the
This course emphasizes the use of Element including Class of Service, Trunk Group programming
Manager for a CS 1000 system running Access Restriction/ Trunk Access • Given customer requirements, program
on a Signaling Server with a VxWorks Restriction Group and Network Class of the Calling Party Name Display Feature
platform. Important: If you have successfully Service to restrict user access to • Given customer requirements, add, move,
completed Meridian 1 or Communication system resources change, or delete digital telephones and
Server 1000 training at Rls. 4.5, please • Identify features that change the access IP Phones in Overlay (LDs) 10, 11, or 12
contact a training consultant to identify restriction assigned to a terminal per call and print the appropriate reports to verify
which courses best meet your needs. or on a permanent basis the programming
• Communicate about dialing plan
Who should Attend design guidelines Prerequisites
This course is intended for system • Identify types of commonly used Before attending this course, a
administrators. dialing plans working knowledge of voice and data
Course Objectives • Interpret a Directory Number Block (DNB) communications is required. If you are
After completing this course the student to identify the numbers in use and to new to telecommunications, the following
should be able to: identify available numbers courses are recommended:
• Describe the major components that • Update an existing dialing plan to meet • 1005H - Voice Fundamentals
comprise the CS 1000 portfolio customer specifications • 0229T/W - IP Fundamentals
• Communicate about system and software • Given customer requirements, determine • 0200C/T/W - Meridian 1 and
architecture, user interfaces, and system which Administrative or Maintenance Communication 1000 5.0 Familiarization
Register now: 1-888-466-6855

Course 0946C
Communication Server 1000E Installation and Commissioning

This course provides information on how to After completing this course the student • Course 0200W or 0200T or 0200W
install and commission a Communication should be able to: • Course 0777C or 0777X
Server 1000E (CS 1000E) system. It allows • Identify system platform requirements • Course 6375X
you to learn about the hardware and • Identify hardware and • Describe Voice over IP essentials, including
software components of the CS 1000E and software components the major components of VoIP, signaling
to install and verify the correct installation of • Prepare and plan a CS 1000E standards and protocols, switching
the hardware and software. system installation technologies, voice quality, and CODECs
The Communication Server 1000 portfolio • Install hardware components on a • Communicate about CS 1000 system and
includes full featured, server-based IP PBXs CS 1000E SA system with a CP PM software architecture, user interfaces,
that can be fully distributed over the IP Co-Resident Call Server and and system management methodology
LAN and WAN infrastructures of enterprise Signaling Server • Log in and communicate with the CS
environments. • Install hardware components on a CS 1000 system using the Command Line
1000E HA system with CP PM Call Interface (CLI) or Element Manager
Who should Attend Servers and CP PM Signaling server • Program and maintain system, customer,
Individuals responsible for installing and • Install Linux Base OS and individual telephone databases for a
commissioning the Communication Server • Configure Unified Communications Communication Server 1000 system
1000E system Management Security Services • Program routes and trunks using Element
• Install and Configure Applications using Manager or the Command Line Interface
UCM Deployment Services (CLI), and print the appropriate reports to
• Install and Configure CP PM Co-resident verify the programming
Call Server and Signaling Server software • Add, move, change, or delete telephones
• Install and Configure Call Server or consoles and print the appropriate
software (VxWorks) reports to verify the programming
• Import IP Telephony Node • Validate the configuration and installation
• Install and configure the Media of an IP Line node and system
Gateway Controller • Install and configure IP Phones
• Identify maintenance procedures for the • Perform System Backup
CS 1000E system • Navigate Unified Communications
• Identify and clear faults in the Management Common Services,
CS 1000E system Deployment Manager, CS 1000 Element
Manager, Network Routing Service
Manager, and Subscriber Manager
• Identify troubleshooting tools,
applications, and management functions
available within the CP PM
Register now: 1-888-466-6855

Course 0956C
Communication Server 1000 BARS/NARS
Course Description Course Objectives • Configure BARS/NARS features on the CS

The CS 1000 BARS and NARS course After completing this course the student 1000 Call Server
addresses the minimum programming should be able to: • Create Private and Public dialing plans
required to implement dial plan • Identify the CS 1000 Basic Alternate between multiple CS 1000 systems
authorization, restrictions, and digit Routing Selection features • Test dialing plan configurations by placing
manipulation between multiple CS 1000 • Identify the CS 1000 Network Alternate calls between CS 1000 systems
systems. Through demonstrations, hands-on Routing Selection features • Identify, isolate, and correct dialing plan
labs, and classroom discussions, you will • Identify the CS 1000 BARS/NARS configurations on the CS 1000 Call Server
learn how to implement public E.164 dialing software feature packages
plans, private Coordinated and Uniform • Discuss Analog and Digital PSTN Prerequisites
Dialing Plans, and commonly used BARS/ networking concepts such as DID, FX, • Course 0200W or 0200T or 0200W
NARS features. WATS, T1/PRI, and E.164 • Course 0777C or 0777X
BARS and NARS provide customers flexible • Describe Private and Public dialing plans
configuration of CS 1000 based systems over used by traditional PBXs
traditional analog and digital transmission • Discuss CS 1000 IP networking H.323
mediums as well as VoIP technologies such and SIP voice protocols
as H.323 and SIP. • Describe CS 1000 IP networking concepts
• Describe CS 1000 IP networking
Who should Attend components and topologies
Personnel responsible for implementing • Describe the CS 1000’s BARS/NARS
dialing plans utilizing CS 1000 BARS and strategies when using both traditional
NARS features to interface private CS 1000 TDM networking and IP networking
PBXs and to other 3rd party PBX/Central together
Office communication links
Course 3432A
Communication Server 1000 6.0 Architecture and Upgrades Boot Camp
Course Description Course Objectives • Plan and prepare for upgrades to

In this Boot Camp, you will get an After completing this course the student CS 1000 Rls. 6.0
introduction to the Communication Server should be able to: • Upgrade an existing Option 11C 5.x and
(CS) 1000 Unified Communications • Understand Unified Communications above system to a CS 1000E 6.0 system
Management and Common Services (UCM Management and Common Services TDM only
CS) architecture, its features, and performing (UCM CS) architecture • Troubleshooting tools, applications, and
upgrades. Through demonstrations, • Understand CS 1000 hardware and management functions available within
hands-on labs, and classroom discussions, software components the CP PM and COTS server
you will learn about the minimum hardware • Understand CS 1000 hardware and
and software requirements to support UCM software installation procedures
Prerequisites
Before attending this course, students
CS features and services. You will perform an • Understand CS 1000 CP PM Co-Resident
must have:
upgrade to Rls. 6.0 Call and Signaling Server
• Nortel Certified Support Specialist 5.x
• Understand CS 1000 applications
Who should Attend and features
certification
Personnel responsible for implementing • Working knowledge of CS 1000E Rls. 5.0
• Navigate UCM CS, Deployment Manager,
a UCM CS solution, with one or more CS hardware which includes SSC, CP PIV,
CS 1000 Element Manager, Network
1000 systems, that needs to be centrally CP PM, COTS Servers, Media Gateway
Routing Service Manager, and
managed over a secure VoIP network Controllers, Voice Gateway Media Cards,
Subscriber Manager
environment; personnel responsible for Signaling Servers, and IP Phones
• Add administrative users in Unified
performing upgrades to Rls. 6.0. • Completion of a 4.x SSC to a 5.x CP IV or
Communications Manager
CP PM upgrade on CS 1000E
• Configure and enable Subscriber Manager
• Familiarity with the 4.x and 5.x software
• Understand Security mechanisms
features
and applications used by the
• What’s New with Communication Server
Linux-based servers
1000 Rls. 6.0 (6377F)
Register now: 1-888-466-6855

Course 6351X
Avaya Communication Server (CS) 1000 Rls. 7.0 System Administration & Management
Course Description Course Objectives • Describe and configure Lists using the List
This foundation-level course is the starting After completing this course the student Manager Feature
point for your Communication Server 1000 should be able to: • Describe and configure IP Phone features
7. 0 training. Through presentations and • Describe the basic functionality of the including Personal Call Directory, Callers
interactive practices, you will learn how to CS 1000 system management tools and List, Redial List and Virtual Office
use the Element Manager web interface to interfaces and recommended programming • Use Subscriber Manager to create, modify
perform basic system administration and hierarchy to follow when configuring system and update subscriber accounts and user
management tasks. parameters information. Describe and implement the
• Explain how passwords and system security Corporate Directory feature
This course emphasizes the use of Element features are used to protect system • Use Element Manager to configure
Manager for a CS 1000 system running on resources ircuitbased and Virtual Routes and Trunks.
a Linux platform. The course assumes the • Use Element Manager via Unified • Describe and enable the traffic report
system is fully installed and operational Communications Manager (UCM) to collection feature and perform the steps
perform system administration and required to view reports.
Who should Attend management
This course is designed for customer service • Explain how Access Restriction features are Prerequisites
representatives and personnel responsible used to control a user’s degree of access Before attending this course, students
for system administration and management • Describe the fundamentals of implementing must have:
for the Communication Server 1000 (CS a dialing plan and interpreting directory • 0200T Meridian 1 and Communication
1000) system portfolio. number data blocks Server 1000 6.0 Familiarization
• Describe customer fundamentals and use or
the Element Manager Customer pages • 0200W Meridian 1 and Communication
to enable and configure customer level Server 1000 6.0 familiarization
parameters • 0200C Meridian 1 and Communication
• Identify programming guidelines for digital, Server 1000 7.0 Familiarization
IP and SIP Phones, including system,
Students must have a working knowledge
ustomer and telephone level requirements
of telecommunications
• Use the Element Manager Phones
configuration tool to add, edit, search swap
and move Digital, IP and SIP telephones per
customer requirements
Register now: 1-888-466-6855

Course 6351X
Avaya Communication Server (CS) 1000 Rls. 7.5 System Administration & Management
Course Description Course Objectives • Identify programming guidelines for digital,

This foundation-level course is the starting After completing this course the student IP and SIP Phones, including system,
point for your Communication Server 1000 should be able to: customer and telephone level requirements
7.5 training. Through presentations and • Describe the basic functionality of the • Use the Element Manager Phones
interactive practices, you will learn how to CS 1000 system management tools and configuration tool to add, edit, search swap
use the Element Manager web interface interfaces and recommended programming and move Digital, IP and SIP telephones per
to perform basic system administration hierarchy to follow when configuring system customer requirements
and management tasks. This course parameters • Describe and configure Lists using the List
emphasizes the use of Element Manager • Explain how passwords and system security Manager Feature
for a CS 1000 system running on a Linux features are used to protect system • Describe and configure IP Phone features
platform. The course assumes the system is resources including Personal Call Directory, Callers
fully installed and operational. • Use Element Manager via Unified List, Redial List and Virtual Office
Important: If you have successfully Communications Manager (UCM) to • Launch Subscriber Manager and use it
completed Meridian 1 or Communication perform system administration and to create, modify and update subscriber
Server 1000 training at Release 6.0, please management accounts and user information
contact a training consultant to identify • Explain how Access Restriction features are • Describe and implement the Corporate
which courses best meet your needs. used to control a user’s degree of access Directory feature
• Describe the fundamentals of implementing • Describe route and trunk fundamentals and
Who should Attend a dialing plan and interpreting directory use Element Manager to configure Circuit-
This course is designed for customer service number data blocks based and Virtual Routes and Trunks
representatives and personnel responsible • Describe customer fundamentals and use • Describe and enable the traffic report
for system administration and management the Element Manager Customer pages collection feature and perform the steps
for the Communication Server 1000 (CS to enable and configure customer level required to view reports
1000) system portfolio. parameters
Prerequisites
• ATU00180OEN - Avaya System Manager
General Overview
• 0200C/T/W Meridian 1 and Communication
Server 1000 7.0 Familiarization
Or
• Successful completion of the 6351X pre-test
Register now: 1-888-466-6855

Course 6376C
Avaya Communication Server 1000E Rls. 7.0 Implementation and Upgrade
Duration: 5 days (30 hours) | Price: $2995 USD Instructor-led Classroom
Course Description Course Objectives Before attending this course, students

This course provides information on how After completing this course the student must have the following skills:
to implement and upgrade the Avaya should be able to: • Describe Voice over IP essentials,
Communication Server 1000E (CS 1000E) • Identify system platform requirements including the major components of
system. This course allows you to learn about • Identify system hardware and software VoIP, signaling standards and protocols,
the hardware and software components of components switching technologies, voice quality, and
the CS 1000E and to install and verify the • Plan a CS 1000E system installation and a CODECs
correct installation of the hardware and system upgrade to CS 1000E Rls. 7.0 • Use standard documentation to locate
software. It also allows you to learn the • Install hardware components on a CS the meaning of alarms and messages
process to upgrade to a CS 1000E Rls. 7.0 1000E HA system with CP PM Call • Communicate about CS 1000 system and
system. The Communication Server 1000 Servers and CP DC Signaling server. software architecture, user interfaces,
portfolio includes full featured, server-based • Install Linux Base OS and system management methodology
IP PBXs that can be fully distributed over the • Install and Configure Applications using • Log in and communicate with the CS
IP LAN and WAN infrastructures of enterprise UCM Deployment Services 1000 system using the Command Line
environments. • Install and Configure CP PM Call Server Interface (CLI) or Element Manager
Software (VxWorks) • Program and maintain system, customer,
Who should Attend • Configure the Signaling Server Gateway. and individual telephone databases for a
This course is designed for technicians and • Install and configure the Media Gateway Communication Server 1000 system•
individuals responsible for installing and Controller (MGC) Program routes and trunks using Element
upgrading the Avaya Communication Server • Upgrade an existing Option 11C 5.x Manager or the Command Line Interface
1000E system system to a CS 1000E 7.0 CPMG/128 (CLI), and print the appropriate reports to
Co-Resident system verify the programming
• Add, move, change, or delete telephones
Prerequisites or consoles and print the appropriate
Before attending this course, students reports to verify the programming
must have the following prerequisite • Validate the configuration and installation
courses: of an IP Line node and system
• 0200W Meridian 1 and Communication • Install and configure IP Phones
Server 1000 6.0 • Perform System Backup
• 0777C Communication Server 1000 6.0 • Navigate Unified Communications
System Administration and management Management Common Services,
Or Deployment Manager, CS 1000 Element
• 0777X CS1000 6.0 System Manager, Network Routing Service
Administration and Management Manager, and Subscriber Manager
• Identify troubleshooting tools,
applications, and management functions
available with the CS 1000 system
Register now: 1-888-466-6855

Course 6376C
Avaya Communication Server 1000E Rls. 7.5 Implementation and Upgrade
Duration: 5 days (30 hours) | Price: $2995 USD Instructor-led Classroom
Course Description Course Objectives • Log in and communicate with the CS 1000
This course provides information on After completing this course the student should system using the Command Line Interface
how to implement and upgrade the be able to: (CLI) or Element Manager
Avaya Communication Server 1000E (CS • Identify system platform requirements • Program and maintain system, customer,
1000E) system. This course allows you to • Identify system hardware and software and individual telephone databases for a
learn about the hardware and software components Communication Server 1000 system
components of the CS 1000E and to install • Plan a CS 1000E system installation and a • Program routes and trunks using Element
and verify the correct installation of the system upgrade to CS 1000E Release 7.5 Manager or the Command Line Interface
hardware and software. It also allows you to • Install hardware components on a CS 1000E (CLI), and print the appropriate reports to
learn the process to upgrade to a CS 1000E HA system with CP PM Call Servers and CP verify the programming
Release 7.5 system. The Communication DC Signaling server • Add, move, change, or delete telephones
Server 1000 portfolio includes full featured, • Install Linux Base OS or consoles and print the appropriate
server-based IP PBXs that can be fully • Install and Configure Applications using reports to verify the programming
distributed over the IP LAN and WAN UCM/System Manager Deployment Services • Validate the configuration and installation
infrastructures of enterprise environments. • Install and Configure CP PM Call Server of an IP Line node and system
Software (VxWorks) • Install and configure IP Phones
Who should Attend • Configure the Signaling Server Gateway • Perform System Backup
This course is designed for technicians and • Install and configure the Media Gateway • Navigate Unified Communications
individuals responsible for installing and Controller (MGC) Management Common Services,
upgrading the Avaya Communication Server • Upgrade an existing Option 11C 5.x system Deployment Manager, CS 1000 Element
1000E system. to a CS 1000E 7.5 CPMG/128 Co-Resident Manager, Network Routing Service
system Manager, and Subscriber Manager
• Identify troubleshooting tools, applications,
Prerequisites and management functions available with
Before attending this course, students the CS 1000 system
must have the following prerequisite skills:
• Describe functions of System Manager Before attending this course, students
• Describe Voice over IP essentials, including must have the following prerequisite
the major components of VoIP, signaling courses:
standards and protocols, switching • ATU00180WEN: System Manager General
technologies, voice quality, and CODECs Overview
• Use standard documentation to locate the • ATU00183WEN: System Manger Technical
meaning of alarms and messages Overview
• Communicate about CS 1000 system and • 6351X: Communication Server 1000
software architecture, user interfaces, and System Administration and Management
system management methodology
Register now: 1-888-466-6855

Course 6378F
What’s New with Avaya Communication Server 1000 Rls. 7.0

This course provides an overview of the new After completing this course the student Before attending this course, students
features, components and enhancements should be able to: must have:
introduced and supported with Avaya • Identify the features, hardware • Experience with CS 1000 systems
Communication Server 1000 Rls. 7.0. components, new system types and running Rls. 6.0 software
capacity considerations of CS 1000 Rls. 7.0 • A current knowledge of Voice over IP
Key topics covered are: • Describe the upgrade paths supported fundamentals for the Avaya CS 1000
• Introduction to Rls. 7.0 with CS 1000 Rls. 7.0 product portfolio, including IP Line
• System Upgrades • Describe the High Scalability and features • Understanding of data networking
• High Scalability and functionality. technologies (LAN and WAN)
• System Management Enhancements • Describe the system management tools, • Basic knowledge of voice technologies
• Media Services features and enhancements • Basic understanding of Voice over IP
• Unified Communications and SIP • Identify the Media Services available with fundamentals
Enhancements CS 1000 Rls. 7.0 • Knowledge of Avaya CS 1000 product
• IP Enhancements • Describe the Unified Communications and portfolio
• Security Enhancements SIP enhancements offered with CS 1000 • 0767C
• Serviceability Enhancements Rls. 7.0 and
Who should Attend • Describe the new IP features and 0768C or 0777C or 0777X
This course is designed for individuals who enhancements. and
have experience with Communication Server • Identify the security enhancements 6375X
1000 systems using Rls. 6.0 software introduced with CS 1000 Rls. 7.0 and
and require knowledge of the new Avaya • Describe the serviceability enhancements 0946C
Communication Server 1000 Rls. 7.0. for CS 1000 Rls. 7.0 and
0947C or 3432A
Course 6380F
What’s New with Avaya Communication Server 1000 Release Rls. 7.5
Duration: 1 day (6 hours) | Price: $450 USD Virtual Classroom
Course Description • Describe Avaya Aura™ System Manager Certified Communication Server 1000
Learn about the new Avaya Communication • Describe Avaya Aura™ Session Manager Release 6.0 Database Administrator or have
Server 1000 features and enhancements • Describe the software Serviceability attended:
introduced in Release 7.5, including the Enhancements • 6374W - Avaya Communication Server
integration of Avaya Aura™ System Manager • Describe the upgrade and migration paths 1000 UCM Fundamentals
and Avaya Aura™ Session Manager. for CS 1000 systems and components • 6378F- What’s New with Avaya
Communication Server 1000 Release 7.0
Who should Attend Prerequisites • 6351X - Avaya Communication Server
Avaya Business partners, hardware and Certified Communication Server 1000 1000 7.0 System Administration and
database technicians, sales personnel, and Release 7.0 technician or a Certified Management
customers who require general knowledge Communication Server 1000 Release 6.0
about the CS 1000 Release 7.5 features Technician or have attended: Certified Communication Server 1000
and enhancements. • 6374W - Avaya Communication Server Release 6.0 Sales Engineer or have attended:
1000 UCM Fundamentals • 6352X - Avaya Communication Server 1000
Course Objectives • 6378F- What’s New with Avaya 7.0 Engineering and Network Design
After completing this course the student Communication Server 1000 Release 7.0 • 6353X - Avaya Communication Server 1000
should be able to: • 6376C - Avaya Communication Server 1000 7.0 Upgrades for Design and Pre-Sales
• Identify the features, enhancements, Release 7.0 Implementation and Upgrade Engineering
and components for a new CS 1000 in
Release 7.5
• Describe the software branding changes
to Avaya
• Describe the Avaya Aura™ integration
enhancements
Register now: 1-888-466-6855

Course INN1094
Meridian 1 and Communications Server 1000 Overview

The Communication Server 1000 After completing this course the student
Overview is designed to give the student should be able to:
a fundamental understanding of the • Demonstrate a basic appreciation of
Communication Server 1000 platform. Nortel enterprise communications
This fundamental course is designed for solutions
students who are new to the CS 1000 and • Identify and use basic technical
want a basic overview of the platform. documentation
• Log into the CS 1000 server using the
Who should Attend Command Line Interface, load a software
Technical personnel wishing to gain an overlay, navigate through the overlay, and
overall understanding of Communication log out
Server 1000’s feature set, system software, • Identify the recommended
hardware architecture and recommended programming hierarchy
programming hierarchy. • Use the CLI to perform selected
administration and maintenance tasks
• Identify commonly used features
and services
Prerequisites
INN1091 - IP Fundamentals
Avaya Aura™ Contact Center Courses
Course 2994F
What’s New with Contact Center 7.0 Installation and Configuration

This course is designed for those contact After completing this course the student Contact Center Manager Installation and
center equipment installers and support should be able to: Configuration, Rls. 6.0
technicians who are experienced with • Identify the supported hardware
Contact Center 6.0 and who need to and software
understand the new installation and • Discuss Contact Center installation
configuration enhancements, features, • Describe the configuration process
and capacities introduced with Contact required to enable the Contact Center 7.0
Center Rls. 7.0. security enhancements
• Explain Contact Center server
Who should Attend database maintenance
This course is for technicians working in • Discuss the Contact Center 7.0
Contact Center Manager Installation and upgrade process
Configuration, Rls. 6.0. • Discuss improved redundancy
and resiliency
• Discuss the uses and benefits of new
releases of Contact Center solutions
(Office Communications Server
2007-enabled Contact Center and
Service Creation Environment 2.0)
• Recognize the capacity comparisons
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Course 2996F
What’s New with Contact Center 7.0 for Sales Engineers

This course identifies the new features and After completing this course the student Contact Center and Messaging Engineering
enhancements introduced in Contact Center should be able to:
7.0. This training is for the experienced • Describe CC7 enhancements to the
Contact Center professional needing delta Contact Center portfolio
training to be proficient on Rls. 7.0. • Identify Outbound Predictive Dialing
benefits, functionality and
Who should Attend engineering requirements
This course is for technicians working in • Identify SIP-OCS Contact Center
Contact Center, as well as Sales Engineers. benefits, functionality and
engineering requirements
• Describe Service Oriented Architecture
Open Interface benefits, functionality and
engineering requirements
• Describe resiliency and redundancy
measures that protect the Contact Center
from downtime
• Describe the Service Creation
Environment benefits and functionality
• Describe additional improvements to
the scripting tool, administration and
reporting and CS2x00 interworking
Course 3608C
Avaya Aura™ Contact Centre Installation and Configuration
Course Description Who should Attend Prerequisites

This course is designed for personnel Personnel whose job responsibilities include • 3615W Configure Avaya Communication
responsible for installing and configuring installing and configuring the Avaya Aura™ server 1000 for Avaya Aura™ Contact
Contact Center Manager Server (CCMS) Contact Center software including Contact Center
and Contact Center Manager Administration Center Manager Server and Contact Center and/or
(CCMA). This course also covers the Manager Administration. • 3616W Configure Avaya Aura™ for
installation of the License Manager, Server Midsize Enterprises for Avaya Aura™
Utility, Security Framework, Service Creation Course Objectives Contact Center
Environment, Agent Desktop Displays, user After completing this course the student
client software, and migration/upgrades. You should be able to:
will learn how to configure the • Install and configure Contact Center
Microsoft ® Windows® 2008 operating Manager Server
system to support the contact center • Discuss SIP
servers. You are introduced to the Media • Back up and restore data
Application Server, high availability, and • Add and configure Contact Center
other deployment enhancements. Instruction Manager Administration
is provided on basic maintenance tasks • Install and configure client software
including backup and restore options. • Explain how to administer resources
• Perform a migration/upgrade
• Explain high availability
• Discuss Security enhancements
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Course 3609X
Avaya Aura™ Contact Center Administration
Course Description Who should Attend • Describe and configure Access and
This course is designed for personnel This course is designed for contact center Partition Management
responsible for administering and personnel whose daily activities include • Discuss and configure Real Time
managing Avaya Aura™ Contact Center administration and management of Avaya Statistics and Formulas
Administration. In this course, you learn Aura™ Contact Center using Contact Center • Discuss Real-Time Reporting
how to access Contact Center Manager Manager Administration. • Describe and configure Agent Desktop
Administration, configure Threshold Classes, Displays
Call Presentation Classes, Skillsets, Call Course Objectives • Explain and configure historical statistics
Center Agents and Call Center Supervisors. After completing this course the student • Interpret historical reports
You learn how to configure Administrators should be able to: • Describe, schedule and print historical
through the multiple components of Access • Identify elements of Contact Center reports
and Partition Management and how to Manager
bulk load data into the CCMA using the • Access Contact Center Manager
Configuration Tool. This course discusses Administration Prerequisites
the switch interface and the acquisition • Describe and configure Threshold Classes None.
of resources. Different methods of system • Administer Switch Resources
management are discussed, including • Describe and configure Call Presentation
viewing, creating, and modifying tabular and Classes and Multiplicity Presentation
graphical real time displays, and interpreting, Classes
viewing, modifying and scheduling standard • Explain and configure Skillsets
and user-defined historical reports. • Describe and configure Bulk Load Data
Configuration
• Explain and configure Contact Center
Management
Course 3610C
Avaya Aura™ Contact Center - Service Creation Environment

This course is designed for personnel After completing this course the student • 0777 Communication Server 1000 6.0
responsible for administering and should be able to: System Administration and Management
maintaining Avaya Aura™ Contact Center • Write, validate, and edit applications • 0340 ACD A-C2 Feature Administration
- Manager applications (scripts and flows) using the flow and script editors Nortel Communication Server 1000
using Service Creation Environment (SCE). • Use Call Treatments to provide treatments
In this course, you learn how to plan for and to callers
create applications (scripts and flows) using • Define intrinsics and their use within
the basic script commands and elements applications
in the SCE tool, available with Avaya Aura™ • Explain the differences between Global
Contact Center - Manager. This includes and Call variables
learning to combine commands, intrinsics, • Create, edit, and delete variables
and expressions to design and develop • Use Global variables appropriately in
Contact Center - Manager applications application design
(scripts and flows). • Design applications to incorporate
the use of the Event Handler to trap
Who should Attend unforeseen or failed events and provide
This course is designed for personnel an appropriate treatment
responsible for designing, writing, and • Design applications to monitor for
maintaining applications (scripts and flows) emergency situations and provide the
used in the Service Creation Environment appropriate treatment to callers during an
(SCE) tool. emergency
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Course 3618F
What’s New with Avaya Aura™ Contact Center - Installation and Configuration

This course is designed for those contact After completing this course the student Students must be experienced with
center equipment installers and support should be able to: installation and configuration of Contact
technicians who are experienced with • Discuss information on the supported Center Manager 7.0 or have previously
Contact Center 7.0 and who need to platforms and software attended:
understand the new installation and • Explain Avaya Aura™ Contact Center • 3008C Contact Center Manager 7.0
configuration enhancements, features, and installation Installation and Configuration
capacities introduced with Avaya Aura™ • Explain the migration process • 2994F What’s New with Contact Center
Contact Center. The course provides a • Discuss High Availability 7.0 – Installation and Configuration
detailed view of the differences between • Identify enhancements for Design for
the current Contact Center 7.0 and the Operability and supportability Recommended learning, depending on your
Avaya Aura™ Contact Center installation and • Identify, at a high level, increased job requirements:
configuration. capacities • 3615W Configure Avaya Communication
Server 1000 for NGCC
Who should Attend • 3616W Configure Avaya Aura™ for
This course is designed for experienced Midsize Enterprises for NGCC
installation technicians and customer
service personnel who need to understand
the differences between Contact Center
Release 7.0 and Avaya Aura™ Contact
Center installation and configuration.
Course 3619F
What’s New with Avaya Aura™ Contact Center – Administration & SCE scripting
Course Description Course Objectives • Discuss the ability to generate

This course identifies the new After completing this course the student documentation of applications for
administration and scripting features should be able to: customer signoff
and enhancements introduced in Next • Describe the new Operating System • Describe miscellaneous features in the
Generation Contact Center. This training requirements of Next Generation CCMA and Service Creation Environment
is designed for the experienced Contact Contact Center
Center professional with prior knowledge • Identify the new system capacity of the Prerequisites
of Contact Center 7.0 needing delta Next Generation Contact Center. This training is designed for the experienced
training to be proficient on Avaya Aura™ • Describe the impact of Multiplicity on Contact Center professional with prior
Contact Center. Administration, Scripting and Reporting in knowledge of Contact Center 7.0.
the Next Generation Contact Center
Who should Attend • Explain the benefits of the integration of
System administrators, call center the CCT server into the CCMA
supervisors, or any telecommunications • Identify the changes to the CCM
personnel requiring an understanding of the component.
Contact Center portfolio features, benefits, • Identify the pre-requisites and
and requirements. requirements for installing an Avaya
Modular Messaging system that uses
Avaya S8800-family message servers
• Discuss the benefits of the integration of
AMD and application variable data into
the SCE window
• Describe the option to deploy canned
applications for green field sites
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Course INN1095
Contact Center Overview

This self-paced overview of Contact Center After completing this course the student There are no prerequisites recommended
is targeted at technical personnel wishing should be able to: for this course.
to gain an overall understanding of Contact • Describe Contact Center functionality
Center’s features and capabilities. This including Contact Center Manager Server
course provides recorded instructor led • Identify Contact Center additional
sessions including Contact Center Manager components including Contact Center
Server, additional components, call flow, Express, Network Control Center, Standby
administration, and multimedia aspects. and Replication server, Agent Greeting, and
Remote Agent Observe
The Contact Center portfolio of products • Describe multimedia aspects including
enable a powerful virtual contact center Contact Center Communications Control
with agents and supervisors located Toolkit (CCT), Contact Center Multimedia/
anywhere a secure IP connection can be Outbound (CCMM), and Contact Center
made. Agent Desktop (CCAD)
• Understand the basics of common
Who should Attend tasks associated with Contact Center
Sales and Marketing staff, technicians and administration including partition
engineers, and anyone needing a high level management, configuration, scripting, and
understanding of Contact Center. reporting
• Explain Contact Center call flow
Voice over Internet Protocol (VoIP) Courses

Course 0365F
VoIP Technologies
Course Description Course Objectives • Given customer bandwidth and voice quality
This course is for design and support specialists After completing this course the student should be performance requirements, choose the
with a working knowledge of voice and data able to: appropriate CODEC
who need the fundamentals of Voice over IP • Define the key infrastructure considerations to • Describe standard voice quality measurement
technologies, including: Major components of support the addition of VoIP traffic in a Local models, such as the Mean Opinion Score and
the VoIP network, Voice packetization, Voice Area Network, Wide Area Network, and Wireless the E-Model
quality, Bandwidth, Traffic convergence issues, environments • Determine bandwidth requirements based upon
VoIP standardization and protocols, Network • Apply knowledge of how voice is sampled and call volume and CODEC selection
assessment converted into IP packets to determine the • Given customer voice quality requirements,
appropriate CODEC and packetization interval choose the appropriate method to implement
Who should Attend required to meet customer VoIP bandwidth Quality of Service
Technicians and Engineers requirements
• Compare and contrast transport models, such Prerequisites
as Voice over IP, Voice over Frame Relay, and • 1005H Voice Fundamentals or 0229T IP
Voice over AT Fundamentals or 0229W IP Fundamentals
• Apply knowledge of the attributes of Real-Time To successfully complete this course, a working
Protocol to identify why it is ideal for handling knowledge of voice telecommunications and
packetized voice in an IP telephony environment. Internet Protocol (IP) fundamentals is required.
• Compare the unique attributes of User Datagram
Protocol & Transmission Control Protocol
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GENBAND Carrier Training
Innovatia is proud to offer training and development paths for GENBAND

C15 and GENBAND DMS. Innovatia continues to be the exclusive authorized
training provider for C15 and DMS Carrier Switches for ten years and has
been providing documentation and technical support for these products for
over 8 years, making us the foremost expert on GENBAND C15 and
DMS training.
DMS Courses
Innovatia is proud to be the exclusive provider of training on the GENBANDworld-class DMS portfolio including
DMS-10, DMS-100/200, DMS-250, and DMS-500. Leveraging our deep expertise in eLearning, Innovatia has
transitioned all DMS training courses to Blended eLearning (a combination of self-paced and virtual instructor-led
training), and self-paced learning. That means that students can learn critical DMS technology at their own pace, at
their own place saving time and travel expenses. Contact one of our Innovatia Training Specialists; they can help
you create a development path to suit your needs.
Course 0125
DMS-MTX Introduction to MAP
Duration: 3 Days (18 Hours) | Price: $1098 USD Self-paced

Course 0125 provides practical experience After completing this course the student • 0809A CDMA Technology Overview
in the MAP basic commands and operation should be able to: • 1004WEN Introduction to DMS
of the DMS-MTX switch. Although this • List and describe MAP components SuperNode
course contains content relating to the DMS • Plot the link and interface dataflow from • 1005WEN Basic Call Translations
SuperNode product software Rls. the MAP to the CM, and in the reverse Concepts
MTX-08, the basic commands have changed sequence over the same path
little in subsequent releases. • Configure VDU within DMS-MTX system
parameters
Who should Attend • Perform directory allocation/de-allocation
Intended for engineers, system planners, • Perform functions of the symbol table
and administrative and database directories
maintenance staff who need to use the • Interpret directional differences to
command interpreter (CI) and other effectively locate and diagnose troubles
functions associated with using the • Interpret LOGUITL reports
MAP terminal.
Register now: 1-888-466-6855

Course 0170WEN
Introduction to Integrated Services Digital Network (ISDN) Rls. 3.0
Course Description Who should Attend Course Objectives

Delivered over the Internet, 0170WEN is an Intended for those personnel responsible After completing this course the student
interactive self-paced course with mentor for: central office maintenance, Electronic should be able to:
help desk support and 24/7 technical Switching Assistance Center (ESAC), • Understand ISDN fundamentals and
support. It provides a generic overview of Switching Control Center (SCC), and anyone architecture
the principles of Integrated Services Digital requiring a generic overview of ISDN • Understand Circuit Switching, Packet
Network (ISDN) technology, including the technology. Switching Technology
most current ISDN terminology.
Prerequisites
None
Course 0215WEN
DMS-10 Systems Overview (500-Series Generic) Rls. 2.0
Course Description Who should Attend should be able to:

Delivered via the Internet, 0215WEN is an Intended for those personnel who require • Demonstrate a knowledge of the
interactive self-paced course with mentor a general knowledge of the DMS-10. For DMS-10 and associated equipment
help desk support and 24/7 technical example, managers who need to have characteristics, capabilities,
support. The learner is provided with a a general understanding of what their and functions
comprehensive overview of staff are doing, clerical personnel who • Identify the basic DMS-10 hardware and
the DMS-10 system hardware and software take service orders, marketing and sales software structure
architecture, as well as the available personnel, or decision makers who will buy • Identify the basic steps involved in
services and features. This course contains the DMS-10. establishing a connection
the most recent release content related to
the DMS-10 product. Course Objectives Prerequisites
After completing this course the student None
Course 0261WEN
DMS-10 Generic 500 Series Fundamentals Rls. 3.0
Course Description Course Objectives • Understand the DMS-10 Ethernet Data

Delivered via the Internet, 0261WEN is an After completing this course the student Network hardware components and
interactive self-paced course with mentor should be able to: network connection devices
help desk support and 24/7 technical • Understand the logical and physical • Describe Ethernet Data Network
support. This course is an introduction to explanations for the DMS-10 Control Real applications and features: Telnet,
DMS-10 500 Series Generic features and Time Operating system Network Central Graphical User Interface (GUI), OAM
applications. Processing Unit (RTOS CPU), (Classic and Network Management
Expanded), and Peripherals • Electronic Software Delivery (ESD),
Who should Attend • Describe call processing and interfaces Remote Generic Upgrade (RGU),
Intended for those personnel responsible as they relate to the RTOS CPU, Classic and Patching
for installing, engineering, maintaining, Network, and Expanded Network • Define Communications Assistance for
and implementing 500 Generic Series on • Identify the basic components and Law Enforcement Act (CALEA) and identify
the DMS-10 switch, and internal GENBAND value of the Chorus Real Time Operating its capabilities
personnel responsible for installing and System (RTOS)
supporting 500 Generic Series on the DMS- • Identify architecture, features, and hardware Prerequisites
10 switch. components of the Expanded Network None
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Course 0291ZEN
DMS-10 System Maintenance
Duration: 12.5 Days (75 Hours) | Price: $6781 USD Blended
Course Description Course Objectives • Demonstrate the procedure required to

0291ZEN is an interactive course that After completing this course the student take an office image to perform a backup
includes self-paced Web eLearning along with should be able to: of office data
Live Online classroom sessions (Facilitated • Identify, locate, and describe the • Demonstrate a general knowledge of
eLearning), mentor help desk support and functions of the equipment in the DMS to the supporting DMS documentation to
24/7 technical support. Completion of the the subsystem level perform maintenance procedures
package provides the learner with the skills • Demonstrate the DMS-10 circuit card • Understand the DMS-10 Cluster feature
required to perform maintenance activities replacement procedure & its capabilities as well as perform
on the DMS-10 system (500 Series Generic). • Follow procedures to identify, analyze administration and maintenance
This course includes a video that provides an and clear alarms to the circuit pack level procedures to support the feature
in-depth description of the process to clear a in the following DMS 10 subsystems:
fault in a DMS-10. Control, Network and Peripheral Prerequisites
Understand capabilities and perform 0215WEN
Who should Attend system operations for support devices of or
Intended for technicians working on DMS-10 the input/output (I/O) system equivalent experience is recommended
(Generic 500 Series) systems maintenance. • Identify and perform maintenance
routines for DMS-10 local equipment &
remote peripherals
• Perform diagnostics and testing on major
DMS-10 subsystems
• Schedule and perform automatic line
testing
Course 0312WEN
DMS SuperNode Family TOPS Translations

Delivered via the Internet, course 0312WEN After completing this course the student
is an interactive self-paced course with should be able to:
mentor help desk support and 24/7 • Define Traffic Operator Position
technical support. The learner is provided System (TOPS)
with a full understanding of Traffic Operator • Define Toll and Assistance (TA) &
System (TOPS) including, basic operator Directory Assistance (DA)
services such as; Toll and Assistance • Define Queue Management System
(TA); Directory Assistance (DA) Queue (QMS) and other associated services
Management System (QMS) and associated • Define TOPS Screening and Call Flow
services. Through highly interactive • Interpret/Datafill Tables associated
simulations the learner is equipped with with TOPS
the appropriate knowledge to datafill TOPS
translations tables. This course contains the Prerequisites
most recent release content related to the • 1005WEN Basic Call and Translations
DMS SuperNode product. Concepts
• 3422ZEN Creating DMS SuperNode Lines
Who should Attend & Trunks Translations
Intended for those personnel responsible for
TOPS translations or those who are required
to maintain the translations database in a
working TOPS office.
Register now: 1-888-466-6855

Course 0316WEN
DMS SuperNode Enhanced 911 (E911) Emergency Translations

Delivered via the Internet, 0316WEN is an After completing this course the student
interactive self-paced course with mentor help should be able to:
desk support and 24/7 technical support. • Understand the concepts and
This course provides the learner with an configurations of the E911 feature
operational overview and focuses on specific • Identify the tables and datafill necessary
aspects of E911 translation applications in to support the E911 feature
the Digital Multiplex System (DMS) SuperNode • Explain the call progression of an E911 call
system. The learner is equipped with the skills • Identify the commands necessary to
to build an E911 Trunk Group and successfully establish a line appearance on a digital
datafill the routing and treatment tables trunk (LDTPSAP), line ended (LINEPSAP)
to support that Trunk Group during E911 and automatic call distribution (ACDPSAP)
translations. This course contains the most public safety answering points
recent release content related to the DMS • Identify the different types of E911 Public
SuperNode product. Safety Answering Points
Who should Attend Prerequisites

Intended for technicians, translations 3422ZEN Create DMS SuperNode Lines &
supervisors, and engineers who are involved Trunks Translations
with E911 service delivery requirements.
Course 0386WEN
DMS SuperNode Basic Rate Interface (BRI) Testing and Maintenance Rls. 2.0

Delivered over the Internet, 0386WEN After completing this course the student • 0170WEN Introduction to ISDN
is an interactive self-paced course with should be able to: • 1273 ISDN Hardware System
mentor help desk support and 24/7 • List the components necessary to Maintenance
technical support. The learner is provided implement Integrated Services Digital
with detailed instructions and highly Network (ISDN) access through the Digital
interactive exercises in preparation for the Multiplex System (DMS) SuperNode, and
maintenance of Integrated Services Digital briefly describe the function of
Network (ISDN)- related hardware. each component
The course material reflects National • Perform Peripheral Module (PM)
ISDN-1 (NI-1) standards and Two Binary-One diagnostics and testing on the Line Group
Quaternary (2B1Q) equipment including Controller/Line Trunk Controller (LGC/
the Enhanced Line Concentrating Module LTC) and Enhanced Line Concentrating
(LCME) and the NI-1 compliant Link Module (LCME)
Peripheral Processor (LPP)-based Digital • Use query commands to determine
Multiplex System (DMS) SuperNode Packet various ISDN parameters
Handler (PH). This course contains the most • Identify the key ISDN datafill tables
recent release content related to the DMS • Input the parameters for various access
SuperNode product. privileges using sample exercises
Who should Attend

Intended for those personnel responsible
for testing and maintaining DMS SuperNode
Basic Rate Interface (BRI) components.
Register now: 1-888-466-6855

Course 0434WEN
DMS SuperNode Expanded Subscriber Carrier Module Access (ESMA) Maintenance Rls. 3.0

Delivered over the Internet, 0434WEN is an After completing this course the student • 1004WEN Introduction to DMS SuperNode
interactive self-paced course with mentor should be able to: • 1290WEN Introduction To Common
help desk support and 24/7 technical • Navigate SMA2 documents Channel Signaling (CCS7)
support. Completion of this course equips using Helmsman • 1184ZEN DMS SuperNode Basic System
the learner with the appropriate skills to • Interpret table, Map and Log Information Maintenance
maintain and troubleshoot the Expanded associated with SMA2 and IDT or
Subscriber Carrier Module configuration 1186ZEN DMS-250 System Maintenance
Access (ESMA). • Interpret table, Map and Log ISDN Basic Platform
information associated with SMA2
Who should Attend configuration
Intended for those personnel responsible • Use MAP commands to perform
for the maintenance of the SMA2 product. routine and corrective maintenance
SMA2 activities
• Resolve DCH major alarm; Resolve IDT
major alarm
Course 0490WEN
DMS SuperNode Remote Systems Hardware Maintenance Rls. 2.0
Course Description Course Objectives • Identify logs and operational

DMS SuperNode Remote Systems Hardware After completing this course the student measurements used for maintaining and
Maintenance is an interactive self-paced should be able to: troubleshooting remote systems
course with mentor help desk support • Identify the hardware configurations of • Use the command system to identify
and 24/7 technical support. The learner the RLCM, OPAC, and RSC-S remote faults and troubleshoot remote
is provided with a full understanding • Identify the datafill requirements for the systems to the circuit pack level
of administration, maintenance, and various Digital Multiplex System (DMS)
troubleshooting of the Remote Line SuperNode remote systems Prerequisites
Concentrating Module (RLCM), Outside • Complete routine maintenance and • 1004WEN Introduction to DMS SuperNode
Plant Access Cabinet (OPAC), and Remote testing procedures on the different • 1290WEN Introduction To Common
Switching Centers (RSCs) or Remote Cluster remotes Channel Signaling (CCS7)
Controller 2 (RCC2). This course contains • Identify the different link configurations • 1184ZEN DMS SuperNode Basic System
the most recent release content related to used throughout the remote environment Maintenance
the DMS SuperNode product. • Identify the Remote Maintenance Module or
(RMM) applications and usage in the 1186ZEN DMS-250 System Maintenance
Who should Attend RLCM, OPAC, and RSC-S Basic Platform
Intended for Maintenance Technicians and • Use the Maintenance and Administration
Network Operations Center Technicians. Position (MAP) to maintain and
troubleshoot the Outside Plant Power and
Environmental System (OPMPES)
• Identify and understand remote features
in the different DMS SuperNode remote
systems
Register now: 1-888-466-6855

Course 0654WEN
DMS SuperNode Intelligent Call Manager (ICM) Overview Rls. 2.0
Course Description Who should Attend • Identify the ICM software packages
Delivered over the Internet, 0654WEN is an Intended for those personnel who require • Identify the building blocks required to
interactive self-paced course with mentor an understanding of the applications and administer the ICM feature
help desk support and 24/7 technical features of the DMS SuperNode Centrex • Identify ICM hardware components
support. Completion of the course will Intelligent Call Management (ICM). • Describe ICM applications (Automatic
equip the learner with a complete overview Call Distribution (ACD), Meridian Digital
of the Intelligent Call Management (ICM) Course Objectives Centrex (MDC) and Residential Enhanced
feature including its administration and After completing this course the student Services (RES))
applications. This course is compliant with should be able to:
the software upgrade to CCM14. • Describe the DMS SuperNode Intelligent Prerequisites
Call Management (ICM) feature offering 0673ZEN DMS SuperNode Meridian
• Describe the services & benefits of ICM Automatic Call Distribution
Course 0655WEN
DMS SuperNode Centrex Intelligent Call Manager Integration and Troubleshooting Rls. 2.0
Course Description Who should Attend • Identify and datafill the DMS SuperNode
Delivered via the Internet, 0655WEN is an Intended for those personnel who require software tables required to implement ICM
interactive self-paced course with mentor an understanding of the applications and • Identify procedures to install the ICM link;
help desk support and 24/7 technical features of DMS SuperNode Intelligent Call Identify procedures to initialize the ICM link
support. Upon completion of this course Management (ICM) for interface with a third- • Interpret ICM Switch-to-Computer
the student will be introduced to the DMS party computer application such as Nortel Application Interface (SCAI) messages
SuperNode Intelligent Call Management Networks Symposium Call Center Server. • Identify and correct ICM troubles
(ICM) feature and will be able to follow
procedures for the installation, initialization, Course Objectives Prerequisites
datafill, and troubleshooting of the ICM After completing this course the student 0654WEN DMS SuperNode Intelligent Call
application. This course is compliant with should be able to: Management (ICM) Overview
the software upgrade to CCM14. • Identify the OSI Model, its seven layers,
and its application to ICM
Course 0672ZEN
DMS SuperNode Meridian Digital Centrex
Duration: 3 Days (18 Hours) | Price: $1236 USD Blended
Course Description Who should Attend • Identify MDC system features

0672ZEN is an interactive course with Intended for those personnel responsible • Apply MDC features to lab exercises and
mentor help desk support and 24/7 to market, demonstrate MDC features, or case studies
technical support. Learners who have to for those requiring an understanding of
present Meridian Digital Centrex (MDC) MDC features in order to provide MDC Prerequisites
services to potential customers, design technical service. None
an MDC solution based on customer
needs, install and configure stations, and Course Objectives
demonstrate how the DMS service works, After completing this course the student
will benefit from this course. This course should be able to:
contains the most recent release content • Identify the telephone sets and hardware
relating to the DMS SuperNode product. terminal equipment associated with MDC
Register now: 1-888-466-6855

Course 0673ZEN
DMS SuperNode Meridian Automatic Call Distribution (ACD)
Course Description recent release content relating to the DMS Describe the Meridian ACD Server product
0673ZEN is a highly interactive course SuperNode product. • Explain and operate the Meridian ACD
with mentor help desk support and system agent and supervisor features
24/7 technical support. Learners who Who should Attend • Describe the Meridian ACD Management
present Automatic Call Distribution (ACD) Intended for those sales personnel who Information System (MIS) options
features including ACD systems, Agent and will present Meridian ACD structure and • Describe Meridian ACD load-management
Supervisor features, and ACD applications features to potential customers. capabilities
to potential customers, and those who have • Identify Meridian ACD networking capabilities
to design and implement representative Course Objectives
ACD environments will benefit from this After completing this course the student Prerequisites
course. This course contains the most should be able to: None
• Describe Meridian ACD system features;
Course 0674WEN
DMS SuperNode Meridian Automatic Call Distribution (ACD) Translations Rls. 4.0
Course Description Who should Attend • Establish Meridian ACD agent and
Delivered via the Internet, 0674WEN is a Personnel responsible for the initial supervisor positions
highly interactive course with mentor help Meridian ACD translations or those expected • Verify ACD translations exercises using
desk support and 24/7 technical support. to maintain translations. test calls
Learners who datafill the tables required
to implement Automatic Call Distribution Course Objectives Prerequisites
(ACD), implement and manipulate ACD After completing this course the student • 1005WEN Basic Call and Translations
positions using SERVORD (Service should be able to: Concepts
Order), and troubleshoot and monitor • Datafill tables required for establishing • 0672ZEN DMS SuperNode Meridian
ACD translations will benefit from this initial Meridian ACD group translations Digital Centrex
course. This course contains the most • Datafill tables required for Network ACD • 0673ZEN DMS SuperNode Meridian
recent release content relating to the DMS translations Digital Call Distributions
SuperNode product. • 3422ZEN Create DMS SuperNode Lines
& Trunks Translations
Course 0675WEN
DMS SuperNode Meridian Digital Centrex (MDC) Translations Rls. 3.0
Course Description Who should Attend • Verify translations using TRAVER

Delivered via the Internet, 0675WEN is an Intended for support personnel, analysts, • Assign features, MDC treatments and
interactive self-paced course with mentor help or anyone responsible for the completion of business sets to an MDC Customer Group
desk support and 24/7 technical support. The the initial MDC translations database or for
Meridian Digital Centrex (MDC) Translations updating MDC Translations database.
Prerequisites
• 1005WEN Basic Call and Translation Concepts
course equips the learner with the capability
• 0672ZEN DMS Meridian Digital Centrex Overview
to assign and maintain the translations to Course Objectives • 0673ZEN DMS Meridian Automatic Call
establish and support a MDC Customer After completing this course the student
Distribution (ACD)
Group. This course contains the most recent should be able to:
• 3422ZEN Lines and Trunks Translations
release content relating to the MDC product. • Identify and datafill the necessary
(Note: This course combines 3400 and 3401)
translations tables to establish and
• 0674WEN DMS SuperNode Meridian
maintain a MDC Customer Group
Automatic Call Distribution (ACD)Translations
Register now: 1-888-466-6855

Course 0888WEN
DMS-MTX Translations II Rls. 4.0
Course Description
Through simulations, this course equips Course Objectives Prerequisites
learners who have translations experience After completing this course the student 3425WEN DMS-MTX Basic Translations
to input, verify and troubleshoot a variety should be able to:
• Access appropriate resource information To receive the most advantage from
of translation configurations. Course
that explains how to input and test different this course, learners must have a good
0888WEN MTX Translations II can be
fraud detection and prevention tools understanding of the following:
taken immediately following the completion
• Input, verify and troubleshoot different • The command interpreter (CI)
of course 3425WEN DMS-MTX Basic
translations configurations using • Table Editor; MAPCI
Translations.
standard selectors and code types • Basics standards of wireless
communications
Who should Attend • Use the TRAVER utility to analyze TRAVER
• Cellular system, switch, and cell site
Database technicians who work with DMS- output reports
• Input, verify and troubleshoot different architecture
MTX translations and have completed the
translations where selectors are used to • Analog and digital cell site configuration
prerequisites.
address specific scenarios and datafill
• Input, verify and troubleshoot emergency • Basic MTX translations
translations (E911) • The DMS-MTX Translations Tables and
• Capture and analyze call detail records how to datafill
• Understand basic networking concepts; • Tuple interaction between
Understand basic time of day routing translation tables
feature concepts • Basic troubleshooting techniques
• Understand IS-41 networking tables that for translations
interact with translations
Course 1004WEN
Introduction to DMS SuperNode Rls. 3.0

Delivered via the Internet, 1004WEN is After completing this course the student None
a highly interactive self-paced course should be able to:
with mentor help desk support and 24/7 • Identify the functional layers of the DMS
technical support. This course provides SuperNode switch
the learner with a general overview of the • Describe the layout of the DMS
DMS SuperNode switch fundamentals, SuperNode switchroom
a switchroom tour as well as basic • Identify the major hardware components
understanding of the Computing Module of the DMS SuperNode switch
(CM), Message Switch (MS), Network, Input/ • Describe the functions of the major
Output Controller (IOC), Link Peripheral components of the DMS SuperNode
Processor (LPP), and the Peripheral Module switch
(PM). This course contains the most • Identify and describe the equipment
recent release content relating to the DMS frames and cabinets that house the DMS
SuperNode product. SuperNode components
Who should Attend

Intended for those personnel requiring a basic
understanding of the DMS SuperNode product.
Register now: 1-888-466-6855

Course 1005WEN
Basic Call and Translations Concepts Rls. 3.0
Duration: 0.5 Day (3 Hours) | Price: $166 USD Self-paced

Delivered via the Internet, 1005WEN is an After completing this course the student 1004WEN Introduction to DMS SuperNode
interactive self-paced course with mentor should be able to:
help desk support and 24/7 technical • Explain the concept of translations as it
support. This course prepares the learner relates to basic call processing
for job responsibilities that involve creating • Describe foundation concepts that impact
and troubleshooting DMS SuperNode switch translations including:
Translations. It is appropriate for learners • Call processing
who have not had any previous exposure to • Public Switched Network
basic telecommunications concepts. • North American Numbering Plan
• Network Communication
Who should Attend • Service Types and Features
Intended for those personnel preparing to
create and/or troubleshoot DMS SuperNode
translations, and/or anyone who needs or is
interested in fundamental telecommunications
concepts.
Note: This is the most basic course in the

translations curriculum. It assumes that
students have no previous knowledge of
telecommunication and translations concepts.
Course 1131WEN
Telecommunications Basics Rls. 3.0
Course Description • Identify the types of signal

Delivered via the Internet, 1131WEN is an conversions that typically occur in a
interactive self-paced course with mentor telecommunications network
help desk support and 24/7 technical • Trace the path of a call through a
support. This course prepares the learner conventional network
to recognize basic telephony principles and • Identify advanced telecommunication
the abilities of some of the major legacy/ services provided by the DMS
traditional telecommunications services. SuperNode system
• Identify the capabilities of the following
Who should Attend advanced services: ISDN, Ethernet, PPSN,
Intended for those personnel requiring an CCS7, Frame Relay
introduction to telephony.
Prerequisites
Course Objectives None
After completing this course the student
should be able to:
• Differentiate between analog and digital
signal transfer
• Identify events that occur to signals
during signal transfer
• Differentiate between types of
transmission formats
• Identify the types of central
office configurations
Register now: 1-888-466-6855

Course 1181ZEN
Introduction to DMS SuperNode Rls. 3.0

DMS SuperNode Lines Maintenance After completing this course the student
(1181ZEN) is a highly interactive Blended should be able to:
Learning course with mentor help desk • Identify, locate, and describe the
support and 24/7 technical support. functions of the equipment
Learners who use alarm clearing procedures • Identify the purpose, function, hardware,
and the applicable software tools required and location of major components of the
to complete a variety of routine corrective LNS subsystems
and preventative maintenance tasks in the • Follow procedures to identify and clear
Lines subsystem of the DMS SuperNode alarms to the circuit pack level in the
System will benefit from this course. The LNS subsystem
online format enables the learner to control • Recognize and use basic lines
where, when and at what pace the package translations tables
material is covered. This course contains • Use the SERVORD tool
the most recent release content relating to • Perform line assignment troubleshooting
the DMS SuperNode product. • Schedule and perform automatic
line testing
Who should Attend • Use the MAP interface to recognize and
Intended for those personnel responsible for clear alarms in the LNS subsystem
lines maintenance.
Prerequisites
• 1004WEN Introduction To DMS SuperNode
• 1290WEN Introduction To CCS7
Course 1182ZEN
DMS SuperNode System Trunks & Peripheral Maintenance

The learner is equipped to use alarm After completing this course the student • 1004WEN Introduction To DMS SuperNode
clearing procedures and the applicable should be able to: • 1290WEN Introduction To CCS7
software tools required to identify and clear • Identify major components of the DMS
alarms in the Trunks subsystem of the DMS SuperNode system
SuperNode system. This course contains • Recognize maintenance-related DMS
the most recent release content relating to supporting documentation
the DMS SuperNode product. • Identify the purpose, function, hardware,
and location of major components of the
Who should Attend following DMS SuperNode subsystems:
Personnel responsible for trunks maintenance . TRKS, PM
• Use the MAP interface to recognize and
clear alarms in the TRKS DMS SuperNode
subsystem
• Recognize and use Trunks-associated
logs
• Recognize and use TRAVER
• Define the functionality and practice the
utilization of the following data storage
devices and utilities: SLM, DISKUT
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Course 1183ZEN
DMS SuperNode Core Network Maintenance

This course prepares the learner to perform After completing this course the student • 1004WEN Introduction To DMS SuperNode
routine, corrective, and preventative should be able to: • 1290WEN Introduction To CCS7
maintenance on the core subsystems of • Identify, locate, and describe the
the DMS SuperNode System. This course functions of the equipment in the DMS to
contains the most recent release content the subsystem level
relating to the DMS SuperNode product. • Identify Emergency Recovery Procedures
• Follow procedures to identify and clear
Who should Attend alarms to the circuit pack level in the
Personnel responsible for core network following DMS SuperNode subsystems:
maintenance. CM, MS, IOD, NET, and EXT
Course 1184ZEN
DMS SuperNode Basic System Maintenance Rls. 6.0
Course Description Who should Attend following DMS SuperNode subsystems: CM,
This course prepares the learner to perform Intended for anyone responsible for basic MS, IOD, NET, PM, LNS, TRKS, and EXT
basic maintenance on the DMS SuperNode maintenance on the DMS SuperNode System. • Perform line and trunk translations
System. Participants are also required to troubleshooting
complete online a pool of routine, corrective Course Objectives • Perform Emergency Recovery Procedures
and preventative maintenance tasks as After completing this course the student
part of the self-paced training, and have the should be able to: Prerequisites
opportunity to ask questions of an instructor • Identify, locate, and describe the • 1004WEN Introduction To DMS SuperNode
during live online classroom sessions and functions of the equipment in the DMS to • 1290WEN Introduction To CCS7
observe and listen as an instructor walks the subsystem level
through the full procedure for clearing • Follow procedures to identify and clear
an alarm. alarms to the circuit pack level in the
Course 1186ZEN
DMS-250 System Maintenance: Basic Platform

basic maintenance on the DMS-250. should be able to: • 1290WEN Introduction To CCS7
Learners are required to complete a pool • Identify, locate, and describe the
of routine, corrective and preventative functions of the equipment in the DMS to
maintenance tasks. the subsystem level
• Follow procedures to identify and clear
Who should Attend alarms to the circuit pack level in the
Personnel responsible for DMS-250 system following DMS-250 subsystems: CM, MS,
maintenance. IOD, NET, PM, TRKS, and EXT
Register now: 1-888-466-6855

Course 1189ZEN
DMS-MTX System Maintenance

basic maintenance on the DMS-MTX (Mobile should be able to: • 1290WEN Introduction To CCS7
Telephone Exchange). Learners are required • Utilize a variety of MTX maintenance tools
to complete a pool of routine, corrective • Maintain the MTX subsystem; Administer
and preventative maintenance tasks and the MTX subsystem
locate applicable documentation. This • Repair the MTX subsystem; Update the
course contains content relating to the DMS MTX subsystem
SuperNode product software Rls. MTX-11. • Test, modify and maintain individual
Course 1189ZEN consists of 56 hours of circuits involved with subscriber
self-paced Web eLearning and two 2-hour connection or lines
Live Online classroom sessions (Facilitated
eLearning).
Who should Attend

Personnel responsible for DMS-MTX system
maintenance.
Course 1212WEN
DMS SuperNode Central Processor Advanced Hardware Maintenance Rls. 4.0
Duration: 2.5 Days (15 Hours) | Price: $749 USD Self-paced

This course contains the most recent After completing this course the student
release content relating to the DMS should be able to:
SuperNode Central Processor. Completion • Identify the hardware components, define
of the course enables the learner to the functions and perform maintenance
have in-depth understanding of the DMS and troubleshooting procedures
SuperNode Central Processor hardware • Understand and perform
and operation. The interactive simulation reset/restart procedure
exercises equip the learner to conduct • Understand and perform DMS SuperNode
maintenance activities and troubleshooting reboot procedures
routines in the Central Processor. • Identify the hardware components,
define the functions and perform the
Who should Attend maintenance and troubleshooting
Personnel responsible for maintenance of the procedures on the Computing Module
DMS SuperNode Central Processor. (CM), Message Switch (MS), System Load
Module (SLM), Message Controller (MC),
and perform RTIF Basic Commands
Prerequisites
• 1004WEN Introduction To DMS SuperNode
• 1290WEN Introduction To CCS7
• 1184ZEN DMS SuperNode Basic System
Maintenance
Register now: 1-888-466-6855

Course 1213WEN
DMS SuperNode Extended Peripheral Module (XPM) Advanced Hardware Maintenance Rls. 4.0

This course contains the most recent After completing this course the student • 1004WEN Introduction To DMS SuperNode
release content relating to the DMS should be able to: • 1290WEN Introduction To CCS7
Extended Peripheral Module (XPM). • Identify the hardware components • 1184ZEN DMS SuperNode Basic System
Completion of this course enables the • Troubleshoot and clear PM hardware Maintenance
learner to conduct maintenance activities faults in the DMS SuperNode Extended
on the DMS XPMs and troubleshoot XPM- Peripheral Module (XPM)
related alarms. The focus is on the following • Identify the hardware components,
most common XPMs: Digital Trunk Carrier and define the functions of each circuit
(DTC), Line Concentrating Module (LCM), pack of the extended Peripheral Module
Line Group Carrier (LGC), Line Trunk Control (XPM), Line Concentrating Module (LCM),
(LTC) and Enhanced Line Concentrating Enhanced Line Concentrating Module
Module (LCME). (LCME), Digital Trunk Carrier (DTC), Line
Group Carrier (LGC), and Link Trunk
Who should Attend Control (LTC)
Personnel responsible for maintenance of DMS
SuperNode XPMs.
Course 1214WEN
DMS SuperNode Enhanced Network (ENET) Maintenance Rls. 4.0

Completion of the course enables the After completing this course the student • 1004WEN Introduction To DMS SuperNode
learner to conduct maintenance activities should be able to: • 1290WEN Introduction To CCS7
on the Enhanced Network (ENET). Through • Identify circuit pack layout and functions • 1184ZEN DMS SuperNode Basic System
highly interactive simulations the learner is • Describe Enhanced Network (ENET basic Maintenance
equipped to perform a wide range of ENET functionality)
maintenance tasks. This course contains • Perform basic maintenance functions
the most recent release content relating to using the ENET User Interface map levels
the DMS SuperNode product. • Identify and troubleshoot network
hardware errors using the following
Who should Attend ENET tests:
Intended for those personnel responsible for - Perform Bit Error Rate Test (BERT)
maintenance of the DMS SuperNode ENET. - Pathtest
- Enhanced Integrity Check Traffic
Simulation test (EICTS)
- ENET Fabric Test (ENETFab)
Register now: 1-888-466-6855

Course 1215WEN
DMS SuperNode System Advanced Hardware Maintenance Rls. 4.0
Course Description Course Objectives • Identify network hardware errors using

Completion of the course enables the After completing this course the student the following ENET tests: Perform Bit
learner to conduct maintenance activities should be able to: Error Rate Test (BERT), Perform Pathtest,
and troubleshoot alarms on the key • Identify the hardware components, define Perform Enhanced Integrity Check Traffic
components of the DMS SuperNode the functions and perform the maintenance Simulation test (EICTS), Perform ENET
which include the Central Processor (CP), and troubleshooting procedures on Fabric Test (ENETFAB)
Extended Peripheral Module (XPM) and the following: Computing Module (CM),
Enhanced Network (ENET). This course Message Switch (MS), System Load Module Prerequisites
contains the most recent release content (SLM), Message Controller (MC) • 1004WEN Introduction To DMS SuperNode
relating to the DMS SuperNode product. • Identify the hardware components and • 1290WEN Introduction To CCS7
define the function of each circuit pack of • 1184ZEN DMS SuperNode Basic System
Who should Attend the: Extended Peripheral Module (XPM-Plus), Maintenance
Intended for those personnel responsible for Line concentrating Module (LCM), Enhanced
maintenance of the DMS SuperNode system. Line Concentrating Module (LCME), Digital
Trunk Carrier (DTC), Line Group Carrier (LGC),
Line Trunk Control (LTC)
• Identify, troubleshoot, and clear PM
hardware faults in the DMS SuperNode
Extended Peripheral Module (XPM)
subsystem to the circuit pack level
• Describe ENET basic functionality
• Identify circuit pack layout and functions
• Perform basic maintenance functions
using the ENET User Interface map levels
Course 1221WEN
Administering DMS SuperNode Lines using SERVORD Rls. 2.0

Through interactive simulations the learner Intended for those personnel responsible for None
is provided with practice creating and entering telephone line feature assignments,
modifying subscriber lines in Service Order line moves and changes using the DMS
(SERVORD) including Meridian Business SuperNode service order system.
Sets and Integrated Services Digital
Network (ISDN) terminals. Also included in Course Objectives
the course is an overview of SERVORD and After completing this course the student
commands, line card types for single-line should be able to:
telephones, Meridian Business Set (MBS) • Create Plain Old Telephone Service
characteristics, the Multiple Appearance (POTS), Residential Enhanced Services
Directory Number (MDN) option, hunt group (RES) and Meridian Digital Centrex (MDC)
options, ISDN terminals, Feature Group single lines
(FTRGP) function, Feature Keys (FTRKEYS) • Create Meridian Business Sets (MBSs)
function, and copy feature set. This course • Create lines with the Multiple Appearance
contains the most recent release content Directory Number (MDN) option
relating to the DMS SuperNode product. • Assign hunt group options
• Directory Number (MDN) option
• Assign hunt group options
• Create Integrated Services Digital
Network (ISDN) terminals
• Assign multiple features to subscriber line
Register now: 1-888-466-6855

Course 1227ZEN
DMS Trunk Maintenance and Provisioning
Duration: 5 Days (30Hours) | Price: $2928 USD Blended
Course Description Course Objectives • Identify Trunk Group Types

The course is designed for personnel After completing this course the student • Create a Per Trunk Signaling (PTS) Trunk;
responsible for provisioning and testing trunks should be able to: Create a Common Channel Signaling
on GENBAND DMS switching systems. • Identify the purpose, function, hardware, (CCS) Trunk
and location of major components of the
Who should Attend DMS SuperNode subsystems including Prerequisites
Intended for those personnel responsible for TRKS and PM • 1004WEN Introduction to DMS SuperNode
maintenance of the DMS SuperNode system. • Use the MAP interface to recognize and clear • 1005WEN Basic Call and
alarms in the TRKS DMS SuperNode subsystem Translations Concepts
• Recognize and use TRAVER • 1290WEN Introduction to CCS7
• Understand Basic Translations Concepts and Tools
Course 1230F
Manager’s Morning Report for DMS Switching
Duration: 1.5 Days (8 Hours) | Price: $474 USD Virtual
Course Description remotely in a real-time interactive mode • Identify current customer service and
This on-line-live course explains how to using the Internet. operational performance problems that
analyze DMS-100F AMREPORT outputs could escalate to a more catastrophic
and Switch Performance Monitoring Who should Attend service failure
System (SPMS) reports to determine the All personnel responsible for the maintenance • Utilize reports to analyze and identify
current operationl status of a DMS-100F and operation of the DMS-100F Switch DMS-100F system initializations,
Switch. This analysis helps you to identify CCS7 faults, Office equipment faults,
hardware faults, software faults and Course Objectives connection problems and cut-offs,
undesirable performance trends before After completing this course the student Interoffice trunk irregularities, DS1
they reach customer service affecting levels should be able to: performance and carrier slips
or escalate to a catastrophic failure. The • Identify DMS-100F Switch logs,
service evaluation presented in this course Operational Measurements (OMs) and Prerequisites
identifies where technical resources are reports that indicate customer service • 1004WEN Introduction to DMS SuperNode
required within the network. Innovatia and operational performance problems • A general knowledge of DMS central
On-Line-Live allows you to participate office maintenance activities
Course 1233F
DMS-10 Release 600 Series Introduction/Delta
Duration: 1 Day (6 Hours) | Price: $474 USD Virtual
Course Description Who should Attend • Voice Over Internet Protocol (VoIP) and
Delivered via the Internet, 1233F provides 1233F is intended for those personnel who Session Initiation Protocol (SIP)
an overview of the new features in DMS-10 require a general knowledge of the new • how VoIP is implemented in DMS-10
Generics 601.10, 602.10 and 602.20, with features in DMS-10 Generics 601.10, 602.10, Central Offices
an emphasis on the Voice Over Internet and 602.20. • phone aspects of VoIP
Protocol (VoIP) Session Initiation Protocol
(SIP) Line and Trunk features, including an Course Objectives Prerequisites
overview of VoIP and SIP. After completing this course the student 0215WEN - DMS-10 Systems Overview
should be able to demonstrate a general (500-Series Generic)
knowledge of: or
• DMS-10 release 601.10, 602.10, and equivalent experience with the DMS-10
602.20 features
Register now: 1-888-466-6855

Course 1290WEN
Introduction to Common Channel Signaling (CCS7) Rel 3.0
Duration: 1.5 Days (9 Hours) | Price: $549 USD Self-paced
Course Description Course Objectives • Identify the trunk signaling functions of

The course introduces the learner to basic After completing this course the student the ISDN User Part (ISUP) in
concepts, protocol, network components should be able to: CCS7 protocol
and signaling units of Common Channel • Identify the purpose, functions, and • Identify the function of the Transaction
Signaling CCS7. components of the Common Channel Capability Application Part (TCAP) in
Signaling 7 (CCS7) Network; Identify CCS7 protocol
Who should Attend CCS7 protocol
Intended for those personnel responsible for • Match CCS7 network components to Prerequisites
monitoring or maintaining a CCS7 Network. their associated tables and menu 1131WEN Telecommunication Basics
levels in the DMS Maintenance and
Administration Position (MAP)
• Identify the purpose and functions of
signaling units in CCS7 protocol
• Identify the purpose and functions
of network addressing, point code
routing, subsystem routing, and global
title translations
• Identify the signaling network
management functions of the Message
Transfer Part (MTP)
• Identify the signaling network
management functions of the Signaling
Connection Control Part (SCCP)
Course 3422ZEN
Create DMS SuperNode Lines & Trunks Translations

The learner is equipped with a thorough After completing this course the student
understanding of Lines Translations, Trunks should be able to:
Routing and Trunks Translations for the • Identify Basic Translations Concepts and
DMS SuperNode. tools; Identify Lines Tables, Functions
and Flows
Who should Attend • Create a Translations Plan; Create a Rate
Intended for those personnel responsible for Area Plan
implementing and troubleshooting both Trunk • Create a Line Attribute Index
Translations and Line Translations. • Implement Local/Call Area and
Class of Service Screening, including
Digit Analysis, Code Validation and
Selector Identification
• Identify Trunk Group Types
• Add a PTS and CCS7 Trunk
• Implement Routing; Implement Equal
Access Translations
Prerequisites
• 1004WEN Introduction to DMS SuperNode
• 1005WEN Basic Call and Translations
Concepts
Register now: 1-888-466-6855

Course 3425WEN
DMS-MTX Introduction to Translations Rls. 4.0

Course 3425WEN provides the learner with Intended for database technicians responsible 1005WEN Basic Call and Translations Concepts
instruction and practice on accessing and for configuring and maintaining DMS-MTX call
datafilling Cellular Translations tables and processing tables.
using the TRAVER utility. The learner is also
provided with conceptual information about Course Objectives
Cellular Translations and its associated After completing this course the student
tables. This course contains content relating should be able to:
to the DMS SuperNode product software • Identify the steps involved in Cellular
release MTX-12. Translations; Identify the function of
Cellular Translation tables
• Datafill Cellular Translations tables;
Use the TRAVER utility to examine routing
datafill
Course 3601WEN
3601WEN, Introduction to DMS-500 Rls. 2.0
Course Description Course Objectives • Identify basic planning considerations

The learner is provided with fundamental After completing this course the student relating to the DMS-500
knowledge of the concepts necessary for should be able to: • Describe general information relating to
a basic understanding of the DMS-500, in • Identify the role of the DMS-500 within the extended architecture Core (XA-Core)
order to develop high level plans for network the public switched network shelf
implementation and operation. • Identify basic hardware and peripherals
associated with the DMS-500 Prerequisites
Who should Attend • Describe systems associated with the • 1131WEN Telecommunications Basics
Planners, engineering planners, managers, DMS-500 • 1004WEN Introduction to DMS SuperNode
owners, marketing personnel and other • Identify call paths through the DMS-500
decision makers within companies interesting • Identify features, applications, and
in learning about the DMS-500. services of particular significance in a
DMS-500 environment
Course 3735ZEN
DMS-250 Translations (UCS/IXC)

Upon completion of this course, the After completing this course the student • 1004WEN Introduction to DMS SuperNode
learner will have a basic understanding in should be able to interpret and datafill • 1005WEN Basic Call and Translations
completing the DMS-250 Translation Tables. DMS-250 Trunk Group (TRKGRP) tables,
Preliminary Screening tables, Destination
Who should Attend Screening tables, International Partitioning
Intended for DMS-250 translation engineers Screening tables, Special Screening tables,
and DMS-250 troubleshooters Routing and Treatment tables
Register now: 1-888-466-6855

Course 3736ZEN
DMS-500 Translations

Upon completion of the course the After completing this course the student • 1004WEN Introduction to DMS SuperNode
learner will have a full understanding should be able to: • 1005WEN Basic Call and Translations
and proficiency in completing the Digital • Understand basic translations concepts
Multiplex System - 500 Translation Tables. and tools covering the following areas
including Translations concept and tools
Who should Attend for local and toll translations in the IXC
Intended for those personnel responsible environment.
for initial translations or maintenance of a • Interpret and datafill Line Assignments
translations database for a DMS-500 switching • Interpret and implement Screening
system. Process for local and toll destinations
including International Partitioning
and special screening, for example:
Destination Screening, Local Calling area
(LCA), Class of Service (COS), Common
Channeling Signaling (CCS7), IN/IP
Screening, and Special Screening
• Interpret and Implement routing for toll
services including equal access
• Interpret and implement trunking for local
and toll services including call blocking,
trunk signaling and CCS7 trunk
Course 4011ZEN
DMS SuperNode Hardware Architecture
Course Description Course Objectives • Describe the types of remotes and their
This course enables the learner to gain After completing this course the student functions
a thorough understanding of the DMS should be able to: • List the various DMS input/output
SuperNode Hardware Architecture. • Describe the DMS components and their devices
functions
Who should Attend • Recognize the various frames and Prerequisites
Engineers with various technical backgrounds cabinets • 1004WEN Introduction to DMS SuperNode
involved in: Network Planning, Switch Design • Identify the functions of SuperNode
and Administration, Equipment Application hardware components
Customization, Management of DMS Technical • Describe the architecture and the
Teams; a second target audience would include capabilities of the Network
sales personnel from both GENBAND and • State the components and the functions
various telephone companies who purchase or of the Common Peripheral Controller
sell DMS SuperNode hardware components. (CPC) and Spectrum Peripheral Module
(SPM)
• Describe the characteristics, capabilities,
and functions of the Subscriber Carrier
Module (SCM)
• State the features and functions of a
Trunk Module (TM)
• Describe the components and the
capabilities of the Line Concentrating
Module (LCM) and Line Concentrating
Module Enhanced (LCME)
Register now: 1-888-466-6855

Course 4012ZEN
DMS SuperNode Provisioning

The course provides the most recent After completing this course the student
release content relating to DMS SuperNode should be able to:
product. Through interactive simulations • Apply concepts and principles of Traffic
the learner is equipped with the appropriate Theory for DMS Switch Provisioning
knowledge to provision the DMS SuperNode • Use Traffic Tables and DMS Switch
switch and equipment. Provisioning
• Use the H diagram procedure for
Who should Attend balancing CCS usage and attempts
Engineering personnel responsible for Switch • Provision line equipment for LCMs/LCMEs
Provisioning and/or Switch Installation. and LGCs/LGCIs
• Provision trunk equipment for DTCs/DTCIs
• Provision remote RSCS, RLCM, OPAC,
SMA, SMR, SMU, SMA2
• Provision the Enhanced Network (ENET),
XA-Core and DMS SuperNode (SN) and
SuperNode Small Exchange (SNSE)
• Provision service and test circuits on ISMs
• Provision SuperNode and Link Peripheral
Processors
Prerequisites
• 4011ZEN DMS SuperNode Hardware
Architecture
Course 7061WEN
DMS SuperNode System Primary Rate Interface (PRI) Translations Rls. 2.0

The learner is provided with the skills to After completing this course the student • 0170WEN Introduction to Integrated
datafill the tables required for the Integrated should be able to: Services Digital Network (ISDN)
Services Digital Network (ISDN) Primary • Identify basic functions and features of • 1005WEN Basic Call And Translations
Rate Interface (PRI) on an ISDN node. the PRI Concepts
Course 7061WEN provides an overview of • Identify the major hardware components • 3422ZEN Lines & Trunks Translations
the basic functions, features, and datafill and features required for PRI (Note: This package combines 3400
for the DMS SuperNode Switch as well as • Identify the function of the Integrated and 3401)
noting PRI-related differences for the DMS- Services Access (ISA) feature
250 switch. • Use TRAVER utility to analyze PRI calls
• Identify functions and features of Bearer
Who should Attend Capability Routing
Intended for those personnel responsible • Identify PRI network features; Identify
for datafilling and maintaining the database sample datafill tables for PRI network
specific to PRI in the DMS-100/ISDN node. features
The learner should have two or more
years of network troubleshooting or basic
translations input.
Register now: 1-888-466-6855

C15 Courses
Innovatia is excited to be the exclusive provider of training on the GENBAND C15, a second-generation Carrier VoIP
softswitch. Training is offered through self-paced training, Blended eLearning (a combination of self-paced and vir-
tual instructor-led training), Virtual Instructor-led training (VILT), and Instructor-led Classroom training (ILT). Contact
one of our Innovatia Training Specialists; they can help you create a development path to suit your needs.
Course 1235W
Introduction to VoIP/SIP

Course 1235W is an interactive self-paced Technicians, network professionals and None
course with mentor help desk support and managerial staff, and anyone who requires
24/7 technical support. Course 1235W a basic understanding of VoIP and SIP.
covers the fundamental aspects of VoIP
and SIP. This course provides the learner Course Objectives
with foundational prerequisite VoIP and SIP This course provides the learner with
knowledge. foundational prerequisite VoIP and SIP
knowledge.
Course 1236F
C15 Overview/Engineering
Duration: 1.5 Days (8 Hours) | Price: $790 USD Virtual

Course 1236F is delivered via the Internet After completing this course the student A basic understanding of basic telephony
as Live Online Centra classroom sessions should be able to: including digital concepts, and a basic
(Facilitated eLearning). The learner is • Demonstrate a general knowledge of the understanding of Data Networking including
provided with a comprehensive overview of capabilities, functions, and equipment Voice over the Internet (VoIP) is helpful but
the C15 system including how the C15 fits characteristics of the C15 not absolutely necessary.
into the network. Other topics include the • Determine the equipment needed in the
C15 hardware and software architecture, CS 1500 office depending on line and
input/output system, password security, trunk requirements
documentation, as well as the available • Review and retrieve C15 documentation
services and features. Course 1236F over the Internet using Helmsman
consists of two, approximately 4-hour Express
Live Online Centra classroom sessions • List features and services available on
(Facilitated eLearning). the C15
• Explain C15 password
Who should Attend security options
1236F is intended for those personnel • Describe the input/output system of
who require general Overview/Engineering the C15, including accessing
knowledge of the C15. OAMP programs
Register now: 1-888-466-6855

Course 1237F
C15 Line Administration
Duration: 0.5 Day (3 Hours) | Price: $264 USD Virtual

Course 1237F is delivered via the Internet After completing this course the student
as a Live Online Centra classroom session should be able to:
(Facilitated eLearning). Course 1237F • Configure subscriber lines
covers the steps for configuring subscriber • Understand basic TDM and VoIP aspects
lines, TDM and VoIP, as well as basic • Configure VoIP phones
information for configuring VoIP phones.
Topics include logging into the C15, loading Prerequisites
programs, entering commands, using the A basic understanding of basic telephony
documentation, and interpreting output including digital concepts, and a basic
messages. understanding of Data Networking including
Voice over the Internet (VoIP) is helpful but
Who should Attend not absolutely necessary.
Line administration and managerial staff
requiring an understanding of the steps for
configuring subscriber lines, TDM and VoIP,
as well as basic information for configuring
VoIP phones
Course 1238Z
Fundamentals of CCS7/AIN/LNP
Course Description Course Objectives • Describe how AIN uses TCAP messages
Delivered via the Internet, course 1238Z After completing this course the student (query, response, conversation, abort and
combines self-paced content with two (2) should be able to: unidirectional) to communicate with the
Live Online Centra classroom sessions • Identify the purpose, functions, and SCP
(Facilitated eLearning). In Course 1238Z, components of the Common Channel • Describe AIN call processing concepts
you will learn the fundamental aspects of Signaling 7 (CCS7) Network (Basic Call Model (BCM), Trigger
CCS7, AIN, and LNP. This is a • Identify the purpose and functions of Detection Points (TDP)), Trigger Types and
pre-requisite course for the System network addressing, point code routing, call processing sequence
Translation course 0298A. Course 1238Z subsystem routing, and global title • Explain why Local Number Portability was
consists of approximately 8 hours of self- translations developed and how it impacts the key
paced Web eLearning and two, 2-hour • Identify the signaling network industry service providers
Live Online Centra classroom sessions management functions of the Message • Explain how LNP fundamentally changes
(Facilitated eLearning). A minimum score Transfer Part (MTP) the signaling and routing of local calls
of 60% is required to pass the post- • Identify the signaling network • Explain the function of the Location
assessment test prior to enrollment in management functions of the Signaling Routing Number
course 0298A. Connection Control Part (SCCP) • Identify the role of each LNP switch;
• Identify the trunk signaling functions Identify modifications to ISUP messages
Who should Attend of the ISDN User Part (ISUP) in CCS7 • Describe the basic LNP call walkthrough
Course 1238Z is intended for those personnel protocol
responsible for provisioning or maintaining a • Identify the function of the Transaction
CCS7/AIN/LNP Service Switching Point, and Capability Application Part (TCAP) in CCS7 Prerequisites
for those learners wishing to enroll in 0298A protocol None
C15 Translations (8-day ILT). Students who pass • Explain AIN functions, capabilities and
1238Z with 60% or more can enroll in 0298A. architecture
Register now: 1-888-466-6855

Course 1239J
Assessment pre-test for 1240Z
Duration: 0.5 Day (1 Hour) | Price: No charge Self-paced
Course Description 1239J Pre-test is the prerequisite entrance

Delivered over the Internet, 1239J is the point to course 1240Z. This Pre-test course
pre-test to course 1240Z C15 Translations provides learners with the opportunity to
(4-day Blended Learning). Completion of demonstrate their knowledge of material
this pre-test allows learners to demonstrate covered in course 1238Z. A minimum score
their knowledge of the 1240Z prerequisites of 60% is required to pass the pre-test.
with respect to CCS7/AIN/LNP. A minimum
score of 60% is required to pass the pre-test Prerequisites
prior to enrollment in course 1240Z. Solid knowledge of CCS7, AIN and LNP
concepts (which can be acquired from
Who should Attend course 1238Z).
1239J is intended for those learners who
already possess the prerequisite knowledge of
CCS7/AIN/LNP which is absolutely required for
participation in course 1240Z C15 Translations
(4-day Blended Learning). Students who pass
1239J with 60% or more can enroll in 1240Z.
Students who score less than 60% on 1239J
must complete course 1238Z Fundamentals of
CCS7/AIN/LNP (2-day Blended Learning) with
60% or more on the post-test before they can
enroll in 1240Z.
Course Objectives
Course 1210J
Assessment Pre-test for 0293A
Duration: 0.5 Day (1 Hour) | Price: No charge Self-paced
Course Description 1210J Pre-test is the prerequisite entrance A solid knowledge of C15 translations
Delivered over the Internet, 1210J is the point to course 0293A. This Pre-test course concepts, which can be acquired from
pre-test to course 0293A C15 Translations provides learners with the opportunity to previous experience with DMS-10
(4-day ILT). Completion of this pre-test demonstrate their knowledge of material translations or course 1240Z.
allows learners to demonstrate their covered in course 1240Z. A minimum score
knowledge of the 0293A prerequisites with of 60% is required to pass the pre-test.
respect to C15 translations. A minimum
score of 60% is required to pass the pre-test Prerequisites
prior to enrollment in course 0293A.
Who should Attend

1210J is intended for those learners who
already possess the prerequisite knowledge
of C15 translations theory, which is absolutely
required for participation in course 0293A C15
Translations (4-day ILT). Students who pass
1210J with 60% or more can enroll in 0293A.
Students who score less than 60% on 1210J
must complete course 1240Z C15 System
Translations (4-day Blended Learning) with
60% or more on the post-test before they can
enroll in 0293A.
Course Objectives
Register now: 1-888-466-6855

Course 1240Z
C15 System Translations

Delivered via the Internet, course 1240Z Course 1240Z is intended for anyone • A basic understanding of basic telephony
combines self-paced content with two (2) responsible for completing any portion including digital concepts
Live Online Centra classroom sessions of the initial input data and switching • Course 1235W Introduction to VoIP/SIP
(Facilitated eLearning). In Course 1240Z, personnel responsible for office translations or equivalent knowledge
the student will learn the fundamental on the C15. Completion of this course • Course 1236F Overview-Engineering (1.5-
aspects of C15 translations, including allows learners to demonstrate their day Blended Learning)
tracing and modifying data for intra-office knowledge of the 0293A prerequisites with • Course 1238Z Fundamentals of CCS7-
calls (TDM and SIP), inter-office outgoing respect to C15 translations. AIN-LNP (2-day Blended Learning)
calls including equal access (ISUP and with an 60% pass mark, or equivalent
SIP), inter-office incoming calls (ISUP and Course Objectives knowledge with an 60% pass mark in the
SIP), inter-office tandem calls including After completing this course the student assessment pre-test 1239J
equal access (ISUP and SIP), as well as should be able to:
configuring CLASS and AIN/LNP. Course • Add, modify, and query all the databases
1240Z consists of approximately 20 hours and translators for Intra-office calls
of self-paced Web eLearning and two 2-hour (TDM and SIP), Inter-office outgoing calls
Live Online Centra classroom sessions including Equal Access (EQA) (ISUP and
(Facilitated eLearning). Completion of this SIP), Inter-office incoming calls including
course allows learners to demonstrate their Equal Access (EQA) (ISUP and SIP), and
knowledge of the 0293A prerequisites with Inter-office tandem calls including Equal
respect to C15 translations. A minimum Access (EQA) (ISUP and SIP)
score of 60% is required to pass the post- • Process for configuring CLASS in a
assessment test prior to enrollment in C15 office
course 0293A. • Process for configuring AIN/LNP in a
C15 office
Course 0290A
C15 System Maintenance
Course Description Course Objectives • Use the PASS program to review previous
0290A is an instructor-led classroom and After completing this course the student input/output
lab course. Completion of this course should be able to: • Describe the use of Operational
provides the learner with the skills required • Use appropriate documentation and Measurement printouts as a
to perform maintenance activities on trouble-shooting techniques to clear troubleshooting tool
the C15 system. Topics include the Core faults in a C15 office • Perform an Update (UPDT), backup of
Controllers, IP Switching Fabric, SIP Lines, • Verify the Ethernet physical layer recent data changes
SIP Trunks, CCS7, AIN, and LNP. connections between C15 components, • Perform a System Reload; Perform an
including color coding Remote Generic Upgrade
Who should Attend • Identify cables connecting from the Rear
0290A is intended for those personnel who Transition Modules (RTMs) to Prerequisites
require the hands-on training required to TDM equipment • 1235W Introduction to VoIP and SIP
perform maintenance activities on the • Configure alarm points in a C15 office, or
C15 system. which requires making configuration equivalent knowledge
changes in the Net Guardian • 1236F Overview/Engineering
• Troubleshoot problems with configuring
VoIP lines and trunks
• Use Translations Verification (TRVR) to
troubleshoot call processing troubles
• Locate and clear CCS7 faults; Locate and
clear AIN / LNP faults
• List the built-in Test Tools that are in the
C15
Register now: 1-888-466-6855

Course 0293A
C15 System Translations Hands-on

Course 0293A provides the skills required Course 0293A is intended for anyone responsible • A basic understanding of basic telephony
to perform translations activities on theC15 for performing translations on the C15. including digital concepts course
system, including: modifying data for Course Objectives • 1235W Introduction to VoIP/SIP or
intra-office calls (TDM and SIP); inter-office After completing this course the student equivalent knowledge
outgoing calls including equal access (ISUP should be able to: • Course 1236F Overview-Engineering
• Add, modify, and query all the databases • Course 1238Z Fundamentals of CCS7-
and SIP); inter-office incoming calls (ISUP AIN-LNP with an 60% pass mark, or
and SIP); inter-office tandem calls including and translators for Intra-office calls,
Inter-office outgoing calls including equivalent knowledge with an 60% pass
equal access (ISUP and SIP); as well as mark in the assessment pre-test 1239J
configuring CLASS and AIN/LNP. This course Equal Access, Inter-office incoming calls
including Equal Access, and Inter-office • Course 1240Z C15 System Translations
includes lecture and hands-on activities in a with an 60% pass mark, or equivalent
tandem calls including Equal Access
classroom context. knowledge with an 60% pass mark in the
• Configure CLASS in a C15 office
• Configure AIN/LNP in a C15 office assessment pre-test 1210J
Course 0297A
C15 ISDN PRI OA&M
Course Description Course Objectives • Demonstrate how to modify and delete an

Course 0297A provides the skills required After completing this course the student ISDN PRI interface
to perform operations, administration, and should be able to: • Identify how Bearer Capabilities are used
maintenance activities on the ISDN Primary • Define ISDN PRI, identify its capabilities, in ISDN call routing
Rate Interface (PR) in the C15 system. and explain how it works • Demonstrate how to assign bearer and PRI
This course includes lecture and hands-on • Identify the ISDN PRI hardware architecture routes for ISDN call routing
activities. Course 0297A is intended for • Identify the ISDN PRI hardware components • Demonstrate how to establish a B-channel
anyone responsible for maintenance or including the Port Module, PRI Span Line, for packet processing
translations on the C15. and Packet Handling Interface • Identify what drives call processing
• Identify the National ISDN terms associated for ISDN PRI; Identify operational
Who should Attend with customer premises equipment measurements for ISDN PRI
• Telephone company personnel responsible for • Perform switch maintenance tests using • Demonstrate the use of an ISDN test set to
engineering, maintaining, and implementing appropriate Operations, Administration, verify bearer capabilities and functionality
ISDN functionality on the C15 Maintenance, Provisioning (OAMP) of an ISDN interface
• Internal GENBAND personnel responsible programs
• Configure ISDN PRI interfaces
Prerequisites
for supporting ISDN services on the C15 Course 0290A C15 System Maintenance
Course 0299A
C15 Centrex
Course Description Course 0299 is intended for anyone • Define Centrex groups; Configure Centrex
Course 0299A provides instruction on how responsible for configuring Centrex on the C15. lines, both TDM and VoIP
to implement Centrex features in the C15. Who should Attend • Participate in effective hands-on feature
Course content will include both configuring Personnel responsible for configuring Centrex and terminal demonstrations
the C15 for TDM lines and VoIP lines, as • Effectively analyze customer needs in
on the C15.
well as setting up telephones. This course order to provide the appropriate MDC
includes lecture and hands-on activities.
Course Objectives feature information for configuring Centrex
The hands-on activities include configuring • Explain the functions and use of the C15 groups and lines
VoIP phones and making test calls to verify MDC system and station features Prerequisites
that translations data fill and telephone • Describe the interactions of various
• Course 0293A C15 Translations
configurations are correct. system and stations features
• Course 0298A C15 Translations
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Cisco Training
Innovatia is proud to provide Cisco training and their widely-respected IT certification

programs for our customers. Now, not only is Innovatia a Learning Partner for both
GENBAND and Avaya; we are also an authorized Cisco Learning Partner Associate, giving
our customers a full spectrum of vendors from which to choose. Courses are instructor-
led and offered both virtually and in-class. Our teacher/student ratio is ideal—a maximum
of 8 students per class. Contact one of our Innovatia Sales Specialists; they can help you
develop a certification path or general training path to suit your needs.
Course ARCH
Designing Cisco Network Service Architectures
Duration: 5 Days (30 Hours) | Price: $3175 USD | Exam: 642-456 Virtual Classroom
Course Description Prerequisites

The Designing Cisco Network Service Who should Attend Before taking the ARCH course, learners
Architectures (ARCH) course enables The Designing Cisco Network Service should be familiar with internetworking
students to perform the conceptual, Architectures (ARCH) v2.1 course is for technologies, Cisco products, and Cisco
intermediate, and detailed design of a professionals seeking the Cisco Certified IOS features. To gain the prerequisite skills
network infrastructure that supports Design Professional (CCDP) and Cisco and knowledge, Cisco strongly recommends
desired network solutions over intelligent Certified Design Expert (CCDE) certifications. knowledge of CCNA, CCDA, ROUTE and
network services, to achieve effective It is also a great course for pre-sales/post- SWITCH content:
performance, scalability, and availability. sales Network Engineers involved in network
This course enables learners, applying design, planning and implementation. Recommended for CCNA:
solid Cisco network solution models and • Interconnecting Cisco Network Devices
recommended design practices, to provide Course Objectives Part 1, Version 1.1 (ICND1)
viable, stable enterprise internetworking After completing this course the student • Interconnecting Cisco Network Devices
solutions. The course presents concepts and should be able to: Part 2, Version 1.1 (ICND2)
examples necessary to design converged • Discuss the enterprise network needs for • CCNA Blended Learning Boot Camp
enterprise networks. Advanced network performance, scalability, and availability (CCNABL)
infrastructure technologies, such as virtual • Describe how the enterprise network
private networks (VPNs) and other security architecture is used as a framework for Recommended for CCDA:
solutions, are also covered. The new Version designing enterprise networks • Designing for Cisco Internetwork
2.1 revision of the ARCH course includes the • Create conceptual, intermediate, and Solutions, Version 2.1 (DESGN)
following new features: detailed enterprise campus network
• The latest developments in network design designs Recommended for ROUTE:
and technologies • Create conceptual, intermediate, and • Implementing Cisco IP Routing (ROUTE)
• Significant updates to the enterprise detailed enterprise data center designs Recommended for SWITCH:
campus module • Create conceptual, intermediate, and • Implementing Cisco IP Switched
• Significant updates to the data center detailed enterprise edge and remote Networks (SWITCH)
module infrastructure designs
• Create conceptual, intermediate, and
detailed network service designs for
security considerations
• Create conceptual, intermediate, and
detailed virtual private network designs
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Course ACUCM
Administering Cisco Unified Communications Manager
Course Description Course Objectives • Correctly identify the standard features of a

ACUCM Administering Cisco Unified After completing this course the student Cisco Unity system
Communications Manager teaches should be able to: • Correctly identify the standard features of a
administrators how to perform the most • Select, connect, and configure the various Personal Assistant system
frequently requested administrative tasks Cisco IP telephony devices • Efficiently manage the account over the
for Cisco Unified Communications Manager, • Configure Cisco Unified Communications telephone and using the desktop tools,
and IP phone installations. The course Manager to add users and phones to the ViewMail for Outlook, and Active Assistant
will provide the skills and knowledge Cisco Unified CM database using manual • Efficiently manage the account using
necessary to handle the addition of users, configuration, auto registration, or the Bulk both the telephone and the desktop tools
changing of user preferences, basic Administration Tool provided
phone installation, and all the day-to-day • Configure Cisco Unified Communications • Organize them in the correct order
management needs that are associated Manager to enable features and services to according to best practices
with an IP telephony system. include conferencing, music on hold, speed • Correctly choose whether to make them an
dials, Call Park, Call Pickup, Cisco Call Back, Internet subscriber or a Unity subscriber
Who should Attend Barge, Privacy and Cisco IP Phone Services • Create and use Internet Subscribers
• Network Administrators • Describe the minimum hardware
• System Administrators requirements necessary for a particular Prerequisites
• Entry-level Network Engineers unified communications component system Basic knowledge of IP and networking is
• List the minimal set of features of suggested, but not required
integration between a telephone switch and
a Cisco Unity voice mail
Course CCNAX
Interconnecting Cisco Networking Devices: Accelerated
Duration: 30 Hours | Price: $3325USD Instructor-led Classroom
Course Description class is delivered in a classroom environment describe the components that make up a
Interconnecting Cisco Networking Devices: with access to virtual labs. VPN solution
Accelerated (CCNAX) v1.0 is an extended hours • Use the command-line interface to discover
instructor-led boot camp that provides students Who should Attend neighbors on the network and manage the
with the knowledge and skills necessary to Network administrators, Network engineers, router startup and configuration
install, operate, and troubleshoot a small to Network managers, Systems engineers • Describe routing concepts as they apply to
medium-sized network, including connecting a medium-sized network, discuss dynamic
to a WAN and implementing network security. Course Objectives routing with distance vector and link-state
This course is the equivalent of Interconnecting After completing this course the student routing protocols, and configure RIP
Cisco Network Devices Part 1 v1.0 and should be able to: • Configure, verify, and troubleshoot single-
Interconnecting Cisco Network Devices Part • Describe how networks function, identifying area OSPF
2 v1.0 together. The ideal candidate for this major components, function of network • Configure, verify, and troubleshoot EIGRP
course would be someone who has worked components, and the OSI reference model • Determine how to apply ACLs based on
in a data network environment (PC support/ • Describe issues related to increasing network requirements, and to configure,
helpdesk or network operations/monitoring), traffic on an Ethernet LAN and expand the verify, and troubleshoot ACLs
and has had hands-on experience, though switched network from a small LAN to a • Describe when to use NAT and PAT on a
no formal training, with Cisco IOS devices. medium-sized LAN with multiple switches medium-sized network, how to configure
This boot camp will serve to review and supporting VLANs, trunking, and spanning NAT and PAT, and explain IPv6 addressing
expand on what the candidate already knows tree and configuration on a Cisco router
and add to it, the detailed configuration • Describe the reasons for extending the • Configure, verify, and troubleshoot Frame
and implementation of Cisco IOS devices. reach of a LAN and the methods that can Relay
Prospective CCNAX v1.0 students should be used, with a focus on RF wireless access
prepare themselves for course days consisting • Describe the reasons for connecting Prerequisites
of at least 10 hours and as long as 12 hours. networks and connecting multiple IP Students are required to meet the following
Homework will be assigned and reviewed daily. subnets with routers prerequisites:
Those new to networking and to Cisco IOS • Configure and verify a Cisco router for • Basic computer literacy
should consider taking the ICND1 and ICND2 WAN connections with HDLC and PPP • Basic Microsoft Windows navigation skills
classes separately instead of CCNAX v1.0. This encapsulation, PAT, static routing, and • Basic Internet usage skills
Register now: 1-888-466-6855

Course CIPT1 Linux
Implementing Cisco Unified Communications Manager Part 1 v6.0
Duration: 30 Hours | Price: $3175USD | Exam: 642-466 Virtual Classroom
Associated Certifications Who should Attend Prerequisites

CCVP This course will be beneficial for channel Students are required to meet the following
partners, resellers, employees, or customers. prerequisites:
Course Description • Computer networking, to include LANs,
Implementing Cisco Unified Course Objectives WANs, and IP switching and routing
Communications IP Telephony Part 1 After completing this course the student • Enable VLANs and DHCP
(CIPT1) v6.0 prepares you for installing and should be able to: • Working knowledge of the Media
configuring, a Cisco Unified Communications • Describe Cisco Unified Communications Gateway Control Protocol (MGCP) and its
Manager solution in a single site. This Manager including its functions, implementation on Cisco IOS gateways
course focuses primarily on Cisco Unified architecture, deployment and redundancy
Communications Manager Rls. 6.0, the call options, and how to install or upgrade
routing and signaling component for the • Perform Cisco Unified Communications
Cisco Unified Communications solution. Manager platform and general
This course includes lab activities in which administration, initial configuration, and
you will perform post installation tasks, user management
configure Cisco Unified Communications • Configure Cisco Unified Communications
Manager and switches, implement Media Manager to support on-cluster calling in a
Gateway Control Protocol (MGCP) gateways, singe site deployment
and build dial plans to place on-net and • Implement a dial plan in Cisco Unified
off-net phone calls. You will also implement Communications Manager to make
media resources, Lightweight Directory internal calls and place calls in the PSTN
Access Protocol (LDAP) and voice mail • Configure Cisco Unified Communications
integration as well as numerous user Manager media resources, features and
telephone features. voice mail integration
Course CIPT1
Implementing Cisco Unified Communications IP Telephony Part 1 v8.0
Duration: 30 Hours | Price: $3175USD Virtual Classroom
Course Description The course is used in these certifications, • Implement PSTN access in Cisco Unified
Implementing Cisco Unified specializations, curricula, and learning maps: Communications Manager and to build
Communications Manager, Part 1 (CIPT1) • Cisco Certified Network Professional a dial plan in a single-site Cisco Unified
v8.0 prepares you for implementing a (CCNP) Voice Communications Manager deployment
Cisco Unified Communications Manager • Implement Cisco Unified Communications
solution at a single-site environment. Who should Attend Manager media resources
This course focuses primarily on Cisco Network Administrators and Network • Implement Cisco Unified Communications
Unified Communications Manager Engineers, CCNP Voice candidates, System Manager features and applications
version 8.0, which is the call routing Engineers
and signaling component for the Cisco Prerequisites
Unified Communications solution. You will Course Objectives Students are required to meet the following
perform post-installation tasks, configure After completing this course the student prerequisites:
Cisco Unified Communications Manager, should be able to: • Working knowledge of converged voice
implement Media Gateway Control Protocol • Describe Cisco Unified Communications and data networks
(MGCP) and H.323 gateways, and build Manager, including its functions, • Working knowledge of the MGCP, SIP, and
dial plans to place on-net and off-net architecture, deployment and redundancy H.323 protocols and their implementation
phone calls. You will also implement media options, and how to install or upgrade on Cisco IOS gateways
resources, IP Phone Services, Cisco Unified • Perform Cisco Unified Communications • Ability to configure and operate Cisco
Communications Manager native presence, Manager initial configuration and user routers and switches
and Cisco Unified Mobility. management • Ability to configure and operate Cisco
• Configure Cisco Unified Communications Unified Communications Manager in a
Manager to support on-cluster calling single-site environment
Register now: 1-888-466-6855

Course CIPT2 Linux
Implementing Cisco Unified Communications Manager Part 2 v6.0
Duration: 30 Hours | Price: $3175 USD | Exam: 642-456 Virtual Classroom
Associated Certifications requirements in the IP WAN. You will also • Implement call admission control to
CCVP enable Call Admission Control (CAC) and prevent oversubscription of the IP WAN
automated alternate routing (AAR), a feature • Implement features and applications that
Course Description that allows rerouting of calls over the public are pertinent for multisite deployments
Implementing Cisco Unified Communications switched telephone network (PSTN) in case • Secure a Cisco Unified Communications
IP Telephony Part 2 (CIPT2) v6.0 prepares of no available bandwidth. IP Telephony deployment
you for installing and configuring, a Cisco
Unified Communications Manager solution Who should Attend Prerequisites
in a multisite environment. This course This course is aimed at individuals who are Students are required to meet the following
focuses on Cisco Unified CallManager Rls. responsible for installing, configuring, and prerequisites:
6.0, the call routing and signaling component maintaining a Cisco IP Telephony solution or • Working knowledge of converged voice
for the Cisco Unified Communications who are responsible for the administration of and data networks
solution. It also includes H.323 and Media a Cisco IP telephony solution. • Working knowledge of the MGCP, SIP,
Gateway Control Protocol (MGCP) gateway and H.323 and their implementation on
implementation, the use of a Cisco Unified Course Objectives Cisco IOS gateways
Border Element, and configuration of After completing this course the student • Ability to configure and operate Cisco
Survivable Remote Site Telephony (SRST), should be able to: routers and switches
different mobility features, and voice security. • Describe multisite deployment issues and • Ability to configure and operate Cisco
solutions, and describe and configure Unified Communications Manager in a
This course includes lab activities in which required dial plan elements single-site environment
you will apply a dial plan for a multisite • Implement call processing resiliency in
environment, configure survivability for remote sites using SRST, MGCP fallback,
remote sites during WAN failure and and Cisco Unified Communications
implement solutions to reduce bandwidth Manager Express in SRST mode
Course CIPT2
Implementing Cisco Unified Communications IP Telephony Part 2 v8.0

Implementing Cisco Unified Communications Network Administrators and Network Students are required to meet the following
Manager, Part 2 (CIPT2) v8.0 prepares Engineers, CCNP Voice candidates, System prerequisites:
you for implementing Cisco Unified Engineers • Working knowledge of converged voice
Communications solution in a multisite and data networks
environment. It covers globalized call routing, • Working knowledge of the MGCP, SIP, and
Cisco Service Advertisement Framework Course Objectives H.323 protocols and their implementation
(SAF) and Call Control Discovery (CCD), tail- After completing this course the student on Cisco IOS gateways
end hop-off (TEHO), Cisco Unified Survivable should be able to: • Ability to configure and operate Cisco
Remote Site Telephony (SRST), and mobility • Describe multisite deployment issues and routers and switches
features such as Cisco Device Mobility and solutions, and describe and configure • Ability to configure and operate Cisco
Cisco Extension Mobility. You will apply a dial required dial plan elements Unified Communications Manager in a
plan for a multisite environment including • Implement call-processing resiliency single-site environment
TEHO, configure survivability for remote sites in remote sites by using Cisco Unified
during WAN failure and implement solutions SRST, MGCP fallback, and Cisco Unified
to reduce bandwidth requirements in the Communications Manager Express in
IP WAN. You will also enable Call Admission Cisco Unified SRST mode
Control (CAC) including Session Initiation • Implement bandwidth management
Protocol (SIP) Preconditions and automated and CAC to prevent oversubscription
alternate routing (AAR). of the IP WAN
• Implement Device Mobility and Cisco
Extension Mobility
• Describe and implement CCD
deployments
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Course CSE
Cisco Sales Essentials

This 3 day, Virtual instructor-led course After completing this course the student
addresses high level skills that are the should be able to:
foundation of being able to successfully sell • Describe Cisco strengths and why it is
Cisco products and solutions to a variety of beneficial to partner with them
customers. At the completion of this 3 day • Describe Cisco Network Systems
course, you will be prepared to write the solutions
certification exam. • Describe Cisco Mobility solutions
• Describe Cisco Unified Communications
Who should Attend solutions
Account Managers and Channel Partners/ • Describe Cisco Data Center solutions
Resellers. • Describe Cisco Security solutions
• Describe how to use partner support and
technical services to increase revenue
Prerequisites
None.
Course CVOICE
Cisco Voice Over IP v6.0
Associated Certifications Course Objectives Prerequisites

CCVP After completing this course the student Students are required to meet the following
should be able to: prerequisites:
Course Description • Describe VoIP, components of a VoIP • Working knowledge of fundamental terms
Cisco Voice over IP (CVOICE) v6.0 provides network, VoIP protocols, special and concepts of computer networking to
an understanding of converged voice and requirements for VoIP calls, and Codecs include LANs, WANs, and IP switching
data networks and also the challenges faced • Configure gateway interconnections to and routing.
by the various network technologies. The support VoIP and PSTN calls • Basic internetworking skills taught in
course also provides network administrators • Describe the basic signaling protocols Interconnecting Cisco Network Devices
and network engineers with the knowledge used on voice gateways and configure a (ICND), or equivalent knowledge
and skills required to integrate gateways and gateway to support calls using the various • Ability to configure and operate Cisco
gatekeepers into an enterprise VoIP network. signaling protocols routers and switches and to enable
This course is one of several courses • Define a dial plan, describing the purpose VLANs and DHCP
in the Cisco CCVP track that addresses of each dial plan component, and • Knowledge of traditional public switched
design, planning, and deployment practices implement a dial plan on a voice gateway. telephone network (PSTN) operations
and provides comprehensive hands-on • Describe gatekeeper functions, protocols, and technologies
experience in configuration and deployment and operation and implement an H.323
of VoIP networks. gatekeeper to provide dial plan resolution
and call admission control
Who should Attend • Implement a Cisco Unified Border
This course is intended for System Engineers Element gateway to connect to an
and channel partners/resellers. Internet Telephony Service Provider
Register now: 1-888-466-6855

Course DCUCD
Cisco Data Center Unified Computing Design
Course Description Who should Attend • Given a particular set of data center
The goal of the DCUCD 3.0 curriculum is This course is intended for system engineers business drivers, identify the success
to enable engineers to design scalable, who need to design Cisco Unified Computing criteria for a Cisco virtualized data center
reliable, and intelligent Data Center Unified System solutions. solution design
Computing solutions based on Cisco Unified • Design a Cisco data center virtualization
Computing System (UCS), Cisco Nexus Course Objectives solution based on determined
family switches, Catalyst 6500 in Virtual After completing this course the student requirements
Switching System (VSS), MDS family SAN should be able to: • Given a particular data center
switches with NX-OS, Data Center Network • Describe Cisco data center virtualization virtualization project, identify the Cisco
Manager (DCNM) and MDS Fabric Manager solutions data center virtualization network
configuration and management applications, • Identify the Cisco services available technologies employed
VMware server virtualization products, and to design, install and maintain a Cisco
Linux and Microsoft Windows operating virtualized data center Prerequisites
system. Topics covered in this course include • Evaluate an existing data center • CCNA
performance characteristics, recommended infrastructure in light of a Cisco data • MDS 9x00, Nexus 5000, Nexus 7000,
reconnaissance and analysis tools, sizing, center virtualization solution Catalyst 6500, and ACE Engineer
migration process, design success criteria, • List the most relevant technical data Level Knowledge
and ROI calculations. This course also points to identify in converting an existing • VMWare Certified Professional
includes hands-on labs to allow you to data center to a Cisco virtualized data • DCSNS
become familiar with the UCS environment center • DCNID
and key concepts. • Determine the requirements needed to
create a Cisco data center virtualization
solution
Course DCUCI
Cisco Data Centre Unified Computing Support Specialist

The Cisco Data Center Unified Computing After completing this course the student
Support Specialist course is designed should be able to:
to teach students knowledge of the • Install a virtualized data center
fundamentals of the Cisco Unified Compute • Configure a virtualized data center
System and the ability to implement a operating parameters
virtualized Data Center environment. In • Manage a virtualized data center
addition the student also learns about how • Troubleshoot a virtualized data center
to implement the Cisco Unified Computing • Describe data center virtualization
System (UCS) in an enterprise data center
routing and switching infrastructure with the Prerequisites
next-generation Cisco Nexus product family. • CCNA
• MDS 9x00, Nexus 5000, Nexus 7000,
Who should Attend Catalyst 6500, and ACE Engineer Level
System Engineers, Network Engineers and Knowledge
Field engineers. • VMWare Certified Professional
• DCSNS
• DCNID
Register now: 1-888-466-6855

Course DESGN
Designing for Cisco Internetwork Solutions

Designing for Cisco Internetwork Solutions After completing this course the student Cisco CCNA level of knowledge and
(DESGN) v2.1 is a Virtual instructor-led should be able to: Implementing Cisco IP Switched Networks
course presented by Cisco Systems, Inc., • Discuss methodology in network design (SWITCH) level of knowledge are strongly
training partners. This five-day course • Describe how to structure and modularize recommended for students attending the
will enable learners to gather customer the network design using the Cisco DESGN course.
internetworking requirements, identify Network Architectures for the Enterprise
solutions, and design the network • Design the enterprise campus, and
infrastructure and elements to ensure describe the architectural approach to the
the basic functionality of the proposed data center and virtualization market
solutions. The purpose of this course is to • Design the enterprise edge and remote
provide learners with the knowledge and modules as needed
skills to achieve associate-level competency • Design a network addressing plan and
in network design. The DESGN course is select suitable routing protocols for a
the first course in a design curriculum that given network design
supports the design certification track. • Evaluate security solutions for the
The course focuses on the technology and network
methods currently available. • Discuss voice and video networking
considerations in the enterprise network
Who should Attend design
Presales and postsales network engineers • Recommend a design for a basic wireless
who are involved in enterprise network solution
design, planning, and implementation.
Course ICND1
Interconnecting Cisco Networking Devices Part 1
Associated Certifications Course Objectives

CCNA After completing this course the student
should be able to:
Course Description • Describe how networks function,
In this comprehensive five (5) day Authorized identifying major components, function
Cisco course, the student will develop a of network components and the Open
practical understanding of the operation System Interconnection (OSI) reference
of modern TCP/IP networks built with model.
Cisco hardware, learn the commands • Using the host-to-host packet delivery
and techniques used to troubleshoot host process, describe issues related to
connections, interact with Cisco switches and increasing traffic on an Ethernet LAN
routers, back up and restore configuration and identify switched LAN technology
files, and manage network equipment. solutions to Ethernet networking issues.
• Describes the reasons for extending the
Who should Attend reach of a LAN and the methods that
This course will be beneficial for: can be used with a focus on RF wireless
• Network technicians who configure and access.
support internetworks
• Individuals seeking CCNA certification Prerequisites
• Management and salespeople who need a Those students with an understanding of
working knowledge of modern networking. networking concepts will benefit most from
this course.
Register now: 1-888-466-6855

Course ICND2
Interconnecting Cisco Networking Devices Part 2
Associated Certifications Who should Attend • Understanding the concepts of VLANs

CCNA ICND2 is designed for those who have a firm and trunking
background in data networking, have some • Implementing VLSM
Course Description hands-on experience with Cisco routers and • Configure, verify, and troubleshoot OSPF
This hands-on Authorized Cisco course switches, and are looking to increase their • Configure, verify, and troubleshoot EIGRP
builds on the foundation provided by ICND1 knowledge of installation, maintaining, and • Determine when to use access control
(Interconnecting Cisco Network Devices 1), troubleshooting medium-sized switched and lists (ACLs)
providing a technical foundation for the rest routed networks or for those who are looking • Configure, verify, and troubleshoot ACLs
of the Authorized Cisco curriculum. Whether to achieve the first level of Cisco certification, • Configure NAT and PAT
your goal is to familiarize yourself with Cisco the CCNA. We strongly recommend that other • IPv6 addressing
technology or to become a Cisco Certified students start with ICND1. • Configure PPP, CHAP, and PAP
Internetworking Expert, ICND1 and ICND2 • Frame Relay operation
are the place to start. This course not only Course Objectives • VPN solutions
delivers essential information needed to After completing this course the student
pass the CCNA certification exams, but it should be able to: Prerequisites
also includes comprehensive hands-on • Review how to configure and troubleshoot ICND2 assumes a basic working knowledge
reinforcement to ensure that you add skills a switch and router in a small network of bridges and routers and a complete
and not just knowledge. If you are new to environment understanding of the OSI model, IP
Cisco, ICND2 prepares you for the tasks you • Expand the switched network from a addressing, and IP subnetting. ICND1
will face on the job. small to medium network environment is recommended and builds a strong
• Understanding the dangers of redundant foundation for this course. Understanding
switching Networking Fundamentals and TCP/IP
• Spanning Tree Networking also serve as prerequisites.
Course IUWNE
Implementing Cisco Unified Wireless Networking Essentials

This course provides students with the After completing this course the student Students are required to meet the following
information and hands-in training required should be able to: prerequisites:
to learn to design, install, configure, monitor, • Create an ad-hoc connection and analyze • Basic browser navigation
and troubleshoot a Cisco Wireless Local Area the communication • Basic understanding of LAN, WAN and
Network (WLAN) in small and medium-sized • Configure a controller and access point Internet operation
business and enterprise installations. (AP) • IP addressing including subnetting
• Convert an autonomous AP to controller- • Routing and switching principles
Who should Attend based mode • Access Control List (ACL) functionality
Individuals who possess a general • Install and configure a mobility express
networking background, have prior wireless controller and AP
experience with the Cisco Internetworking • Configure EAP-FAST authentication with
Operating System (IOS), and have achieved WPA
CCNA® certification should attend this • Configure the controller and the AP from
class. Targeted learners perform jobs in the WCS interface
engineering support, development test • Work with the map editor tool
engineering and other technical areas that • Back up the controller configuration and
may have a need to configure, monitor WCS database
and troubleshoot connectivity within Cisco
wireless networks.
Register now: 1-888-466-6855

Course QOS
Implementing Cisco Quality of Service v2.3
Associated Certifications The course also gives students design • Given a congested network, use Cisco
CCIP and CCVP and usage rules for various advanced IP QoS queuing mechanisms to manage
QoS features and the integration of IP QoS network congestion
Course Description with underlying Layer 2 QoS mechanisms, • Given a network, use Cisco QoS traffic
The five (5) day Implementing Cisco Quality allowing them to design and implement policing and traffic shaping mechanisms to
of Service (QOS) v2.3 course provides efficient, optimized, and trouble-free multi- effectively limit the rate of network traffic
students with in-depth knowledge of IP service networks. • Given a low speed WAN link, successfully
QoS requirements, conceptual models use Cisco link efficiency mechanisms to
using Differentiated Services (DiffServ), Who should Attend improve the bandwidth efficiency of the link.
Integrated Services (IntServ) and Best Effort This course would be beneficial for • Given a description of a service provider
(over provisioning), and the implementation channel partners, resellers, customers and network or an enterprise network,
of IP QoS on Cisco IOS switch and router employees. correctly select the most appropriate
platforms. QoS mechanisms for providing QoS using
Course Objectives Cisco’s best practices
The curriculum covers the theory of IP QoS, After completing this course the student
design issues, and configuration of various should be able to: Prerequisites
QoS mechanisms to facilitate the creation • Given a converged network, explain Students are required to meet the following
of effective administrative policies providing the need to implement Quality of prerequisites:
QoS. Case studies and lab exercises included Service (QoS) and explain methods for • Completion of Interconnecting Cisco
in the course help students to apply the implementing and managing QoS Networking Devices (ICND) or Cisco
concepts mastered in individual modules to • Given a converged network, identify Certified Networking Associate (CCNA).
real-life scenarios. and describe different models used • The Configuring BGP on Cisco Routers
for ensuring QoS in a network and course (BGP) or equivalent is recommended
explain key IP QoS mechanisms used to because some BGP background is assumed
implement the models for the QoS course.
Course ROUTE
Implementing Cisco IP Routing
Course Description Course Objectives • Implement and verify a layer 3 solution

Routing (ROUTE) v1.0 is a five-day course After completing this course the student using BGP to connect an enterprise
designed to help learners prepare for Cisco should be able to: network to a service provider
CCNP certification. The ROUTE course • Plan and document the configuration and
is a component of the CCNP curriculum. verification of routing protocols and its Prerequisites
This ROUTE course is designed to provide optimization in enterprise networks Students are required to meet the following
professionals of medium-to-large network • Identify the technologies, components, prerequisites:
sites with information on the use of and metrics of EIGRP to implement and • Knowledge and skill level equal to Cisco
advanced routing in implementing scalability verify EIGRP routing in diverse, large-scale CCNA certification
for Cisco routers that are connected to LANs internetworks based on requirements • Knowledge and experience of the
and WANs. The goal is to train professionals • Identify, analyze, and match OSPF multi- implementation and verification of
to dramatically increase the number of area routing functions and benefits for enterprise routing and switching
routers and sites using these techniques routing efficiencies in network operations technologies as offered by the ICND1 and
instead of redesigning the network when in order to implement and verify OSPF ICND2 courses or equivalent skills and
additional sites or wiring configurations are routing in a complex enterprise network knowledge
added. The ROUTE training reinforces the • Implement and verify a redistribution Note: In addition to knowledge and skill
instruction by providing learners with hands- solution in a multi-protocol network level equal to Cisco CCNA certification, it is
on labs to ensure they thoroughly understand that uses IOS features to control recommended that the learner has practical
how to implement advanced routing within path selection and loop free topology experience in installing, operating and
their networks. according to a given network design and maintaining Cisco routers and switches in
requirements an enterprise environment.
Who should Attend • Evaluate common network performance
Any individual involved in implementation issues and identify the tools needed to
and verification of routing protocols in the provide a layer 3 path control that uses
enterprise networks IOS features to control the path
Register now: 1-888-466-6855

Course SNAF
Securing Networks with ASA Fundamentals

Securing Networks with ASA Fundamentals After completing this course the student Students are required to meet the following
(SNAF) v1.0 is a five-day, instructor-led, lab should be able to: prerequisites:
intensive course that will introduce Cisco • Explain the functions of the three types • Cisco CCNA® certification or the
Security Appliance Technology and features of firewalls used to secure computer equivalent knowledge
such as the Cisco ASA and PIX Security networks • Basic knowledge of the Microsoft
Appliance Families. This task-oriented course • Describe the technology and features of Windows operating system
teaches the knowledge and skills needed to Cisco security appliances • Familiarity with networking and security
configure, maintain, and operate Cisco ASA • Given diagrams of networks protected by terms and concepts
5500 Series Adaptive Security Appliances. Cisco ASA and PIX security appliances,
explain how each appliance protects
Who should Attend network devices from attacks and why
• Cisco channel partners who sell, each is an appropriate choice for the
implement, and maintain Cisco ASA example network
security appliances
• Cisco engineers who support the sale of
Cisco ASA security appliances
Course SWITCH
Implementing Cisco Switched Networks

Implementing Cisco Switched Networks This course will be beneficial to any individual Students are required to meet the following
(SWITCH) v1.0 is a five-day instructor-led involved in network operations and support. prerequisites:
training course, designed to help students • Knowledge and experience equivalent
prepare to plan, configure, and verify the Course Objectives to having attended the Interconnecting
implementation of complex enterprise After completing this course the student Cisco Networking Devices Part 1 (ICND1)
switching solutions for campus environments should be able to: and Interconnecting Cisco Networking
using the Cisco Enterprise Campus • Analyze campus network designs Devices Part 2 (ICND2) courses
Architecture. These skills are validated • Implement VLANs in a network campus
in the Cisco CCNP Routing and Switching • Implement spanning tree
certification, a professional-level certification • Implement inter-VLAN routing in a
specializing in the routing and switching campus network
field. This course is a component of the Cisco • Implement a highly available network
CCNP Routing and Switching curriculum. This • Implement high-availability technologies
course is designed to give students a firm and techniques using multilayer switches
understanding of how to manage switches in a campus environment
in an enterprise campus environment. This • Implement security features in a switched
training class reinforces the instruction by network
providing students with hands-on labs. • Integrate WLANs into a campus network
• Accommodate voice and video in campus
networks
Register now: 1-888-466-6855

Course TSHOOT
Troubleshooting and Maintaining Cisco IP Networks
Course Description set of best practices based on their own and • Practice maintenance procedures
Troubleshooting and Maintaining Cisco IP other learners’ experiences that they can and fault resolution in routing based
Networks (TSHOOT) v1.0 is a five-day course take back to their organizations. environments
designed to help network professionals hone • Practice maintenance procedures and
the skills and knowledge needed to maintain Who should Attend fault resolution in a secure infrastructure
their network and to diagnose and resolve This course will be beneficial to any • Practice maintenance procedures and
network problems quickly and effectively. individual involved in network maintenance fault resolution problems in a complex
It also assists the network professional in and support. environment
preparing for Cisco CCNP certification. The
TSHOOT course is a component of the CCNP
Course Objectives Prerequisites
After completing this course the student • Cisco CCNA certification
curriculum. The TSHOOT course is designed
should be able to: • Knowledge and experience in the
to teach professionals the necessary skills
• Plan and document the most commonly implementation and verification of
to maintain their networks and to diagnose
performed maintenance functions in enterprise routing and switching
and resolve network problems quickly
complex enterprise networks technologies as offered by the SWITCH
and effectively. The course will provide
• Develop a troubleshooting process to and ROUTE courses or equivalent skills
information about troubleshooting and
identify and resolve problems in complex and knowledge
maintaining particular technologies, as well
enterprise networks
as procedural and organizational aspects
• Select tools that best support specific Note: In addition to CCNA certification it is
of the troubleshooting and maintenance
troubleshooting and maintenance recommended that the learner has practical
process. A large part of the training will
processes in large, complex enterprise experience in installing, operating and
consist of practicing these skills and
networks maintaining Cisco routers and switches in
reinforcing the concepts by putting them
• Practice maintenance procedures and an enterprise environment
to use in a controlled environment. At the
fault resolution in switching based
end of the course, the learners will have
environments
increased their skill level and developed a
Course TUC
Troubleshooting Cisco Unified Communications Systems v1.0

Troubleshooting Cisco Unified The student will troubleshoot Unified
Communications Systems (TUC) v1.0 equips Communications Systems/Solutions
network professionals with the knowledge and components/products by identifying
and skills required to troubleshoot Unified and isolating problems, recommending
Communications Systems/solutions in solutions, and implementing fixes.
Enterprise, Mid-Market, and Commercial
deployments. TUC teaches troubleshooting Prerequisites
methodology, triage, resources, tools and Students are required to meet the following
fixes at the integrated System/Solution level, prerequisites:
and for components (such as Cisco Unified • CCNA
CallManager, Cisco Unity, videoconferencing, • CIPT P1 & P2
and infrastructure). • QOS
• GWGK
Who should Attend
This course will be beneficial to
channel partners, resellers, customers
and employees.
Register now: 1-888-466-6855

Movius Training
Innovatia is proud to be the exclusive authorized provider of Movius Training,

delivering training around the world. We assist our customers in getting the
most from Movius products as quickly as possible, thus enabling a faster
return on investment.
Courses are taught by our recognized industry experts and feature a

hands-on, comprehensive learning environment that encourages student
participation. With a maximum class size of 12, our courses ensure
that students get the help they need. In order to provide you with an
environment that works best for you, we offer both custom and virtual
training. Contact one of our Innovatia Training Specialists and they can help
you develop a general training path to suit your needs.
Course MI1V
Versera ICE Technician Level 1
Duration: 5 Days | Price: Please contact us at 1-888-466-6855. Virtual Classroom

CCIP and CCVP After completing this course the student
should be able to:
Course Description • Describe the basic functions and features
This course is base technician training for of the Versera ICE system
ICE switch technicians. The course begins • Operate Network Management features
with a description of the basic functions in the System Management Unit (SMU).
and features of the Versera ICE system. • Operate and maintain the Next
Students will learn to operate Network Generation Message Store (NGMS).
Management features in the System • Understand how the Dot Hill RAID unit
Management Unit (SMU), and operate and is integrated into an NGMS system and
maintain the Next Generation Message perform disaster recovery on the Dot Hill.
Store (NGMS) and the Signaling Gateway • Operate and maintain the Signaling
Function (SGF). The Dot Hill Raid unit is Gateway Function (SGF) unit.
discussed and students will be provided an
understanding of how the Dot Hill RAID unit Prerequisites
is integrated into an NGMS system and how None
to perform disaster recovery on the Dot Hill.
Students will be provided lab exercises in
which to practice many of the tasks.
Register now: 1-888-466-6855

Course MI2V
Versera ICE Technician Level 2

CCIP and CCVP After completing this course the student None
should be able to:
Course Description • Describe the basic functions and features
This course is advanced technician training of the Versera ICE system.
for ICE switch technicians and designed for • Troubleshoot, locate and replace Versera
the technician who requires knowledge on ICE hardware.
the system technical operations. The student • Trace a call through the Versera ICE system.
will understand the basic functions and • Perform basic provisioning to create and
features of the Versera ICE system as well as test CoS and subscriber records.
troubleshoot, locate, and replace Versera ICE • Identify system components (disks,
hardware. The My Services and MessageMe memory, processes, etc.) and verify their
system capabilities will be discussed and performance.
students will learn to operate and configure • Diagnose system errors and alarms and
the components that make up this system. use them to diagnose faults.
Students will learn to diagnose system errors • Perform routine maintenance tasks
and alarms and use them to diagnose faults, including backups.
perform routine maintenance tasks, and • Describe the My Services and
maintain the Missed Call Server (MCS) unit. MessageMe system capabilities and
Students will be provided lab exercises in operate and configure the components
which to practice many of the tasks. that make up a My Services/MessageMe
system.
• Maintain the Missed Call Server (MCS) unit.
Course MI13V
Movius Media Server Fundamentals

CCIP and CCVP After completing this course the student
should be able to:
Course Description • Understand the media server
This course provides an overview of architecture, applications, features, and
the media server. Students will learn to hardware
recognize common communication protocol • Understand and apply various media
requests and responses. Configuration server communications protocols and
management is a substantial part of this configurations
course where students will learn how to • Perform various media server operations,
use various commands to manage, display, such as debug and alarm verification
and change configurations and manage
user accounts. Operations administration Prerequisites
issues such as status monitoring, fault • Basic Solaris
and alarm management, and performance • Basic knowledge of Oracle
management will be discussed. Various
media server issues are examined at length
with an emphasis on debug and alarm
issues. Students will be provided labs
where they have the opportunity to practice
configuration management, perform audit
tests, and display and verify various alarm
issues by way of an instructor-led virtual lab.
Register now: 1-888-466-6855

Course MI14V
Movius Media Server Advanced Troubleshooting
Associated Certifications is also discussed. A significant part of this Prerequisites

CCIP and CCVP course is dedicated to media server call flows • Basic Solaris
and advanced troubleshooting. Students are • Basic knowledge of Oracle
Course Description provided lab access to practice these topics. • Basic media server knowledge
This course is designed to equip students
with advanced media server troubleshooting Course Objectives
skills. The course begins with general After completing this course the student
knowledge of SCC-CP configuration and should be able to:
announcement management, and then • Perform advanced media server
students will learn to perform various configurations, statistics and traffic
operations, administration, and maintenance monitoring, and troubleshooting
tasks, such as alarms and debugging, by • Understand media server call flows
way of a lab. Statistic and traffic monitoring
Course MI15V
Movius Unified Messaging Fundamentals
Associated Certifications will practice how to perform some system Course Objectives
CCIP and CCVP administrator, organization configuration, After completing this course the student
and subscriber tasks. Lab access is provided should be able to:
Course Description so that students can perform various • Understand the unified messaging
This course begins with a unified messaging operations and maintenance tasks such as architecture, applications, features,
overview which includes discussions about performing application server maintenance, and hardware
system overview, component overview, restarting the framework, displaying • Perform various unified messaging
applications supported, UM and HA framework management statistics, and configuration tasks
Architecture, NAS, and call flows. The unified viewing statistics. • Perform unified messaging operations
messaging features are presented and and maintenance tasks
discussed. The main focus of this course
involves provisioning, operations, and Prerequisites
maintenance. By way of lab access, students • Basic Solaris
• Basic knowledge of Oracle
Course MI16V
Movius Unified Messaging Advanced Troubleshooting
Duration: 1 Day | Price: Please contact us at 1-888-466-6855. Virtual Classroom

CCIP and CCVP After completing this course the student • Basic knowledge of Oracle
should be able to: • Basic unified messaging knowledge
Course Description • Understand the unified messaging
This course provides the student with customizations and advanced call flows
an understanding of unified messaging • Perform unified messaging
customizations and advanced call flows. troubleshooting
The focus of this course is advanced unified
messaging troubleshooting. Students are
provided lab access to perform and practice
various unified messaging troubleshooting
tasks.
Register now: 1-888-466-6855

Course MI17V
Movius Conference Bridge Fundamentals

CCIP and CCVP After completing this course the student • Basic Solaris
should be able to: • Basic knowledge of Oracle
Course Description • Understand the conference bridge system
This course begins with an introduction to the architecture, applications, features,
Conference Bridge Server, its architecture, and hardware
components, and features. Students will • Perform some conference bridge
learn to recognize the different configurations system configuration
and provisions for system, sub-system, and • Perform various conference bridge
organization administrators. A Conference user tasks
Bridge user overview is provided. Operations, • Perform various conference bridge
administration, maintenance, and basic operations, administration, and
troubleshooting issues are examined. maintenance tasks
• Perform basic conference bridge
troubleshooting tasks
Course MI18V
Movius Conference Bridge Advanced Troubleshooting
Duration: 1 Day | Price: Please contact us at 1-888-466-6855. Virtual Classroom

CCIP and CCVP After completing this course the student • Basic Solaris
should be able to: • Basic knowledge of Oracle
Course Description • Understand conference bridge call • Basic conference bridge knowledge
This course provides the student with an flows, data collaboration, port sharing,
understanding of Conference Bridge call application program interfaces, and
flows, network topology, data collaboration, multiple media servers
port sharing, application program interfaces, • Perform conference bridge
and multiple media servers. Advanced troubleshooting
Conference Bridge troubleshooting is the
main focus of this course.
Course MI27V
Movius Visual Voice Mail
Course Description Course Objectives • Perform VVM troubleshooting and

This course provides visual voicemail After completing this course the student maintenance tasks.
training. The course begins with a description should be able to:
of the features and benefits of Visual • Describe the basic functions and features Prerequisites
Voicemail (VVM). The students will learn of visual voicemail. None.
the basic functions, features, deployment, • Describe the features, benefits, and
architecture, call flows, configuration, and deployment of all the products in the VVM
provisioning for all the products in the portfolio.
VVM portfolio. Students will also learn • Explain the architecture and call flows for
to troubleshoot VVM issues and perform all the products in the VVM portfolio.
maintenance tasks. • Explain the MessageMe ICE and Mereon
configuration and provisioning.
Register now: 1-888-466-6855

Technology Overview Training
VoIP, IPTV, and Wireless services are three technologies

energizing today’s marketplace. All of these services are
enabled by a variety of networking services. Innovatia
has developed a broad range of courses on these
various technologies, ranging from overviews to in-depth
examinations of technologies.
IPTV Courses
Self-paced
INN3010 | IPTV Fundamentals

Duration: 0.5 Day | Price: $395 USD
IPTV Fundamentals introduces you to the building blocks of IPTV.
You will learn what IPTV is and what it isn’t and why companies in
the telecommunications industry are engaging in IPTV deployments.
You will also learn about video production and distribution and the
services offered in the IPTV product.
Networking Courses
Self-paced
INN1011 | ABCs of Data Networking INN1021 | ATM Technology

Duration: 0.5 Day | Price: $95 USD Duration: 2 Days | Price: $395 USD
Students are introduced to generic standards and protocols ATM Technology (INN1021) is a comprehensive introduction to
applicable to all vendor environments. The objective of this course Asynchronous Transfer Mode (ATM), one of the fastest growing
is to list the basic factors for evaluating the potential of different segments in the telecommunications industry. It is intended for
networking technologies for a given communications requirement. people who may have had some exposure to the technology and
are seeking a broader understanding.
Register now: 1-888-466-6855

Networking Courses
Self-paced
INN1031 | MPLS Technologies NTC-NAC-WEB | Network Traffic Concepts

Duration: 1.5 Days | Price: $295 USD Network Administration Center
MPLS Technologies (INN1031) offers a generic and comprehensive Duration: 2 Days | Price: $695 USD
coverage of MPLS, an emerging and hot internetworking technology. The NTC-NAC-WEB course provides prerequisite knowledge for
It is intended for people who want to learn MPLS technology at both future switch specific training and valuable on-the-job information.
a low level and a high level. This course is designed to provide network administrators, as
well as those responsible for near real-time surveillance, with
INN1041 | VPN Technologies basic traffic fundamentals. Traffic terminology and principles for
Duration: 1.5 Days | Price: $295 USD administering switching and trunking equipment are addressed in
this course.
VPN Technologies (INN1041) provides a general introduction to
virtual private networks, protocols, technologies, and products that
are used in a VPN solution. It will explain how encryption is used NTC-W-WEB | Network Traffic Concepts Wireless
to enable information privacy, how remote users and servers are Duration: 2 Days | Price: $695 USD
authenticated with digital certificates and how tunneling protocols Network Traffic Concepts Wireless (NTC-W-WEB) explains the
allow VPNs to be built over IP based networks. fundamental relationships among various traffic loads, service
levels provided to customers, and quantities of equipment needed
INN1051 | Fiber Optics Fundamentals to provide wireless service. In this course you will learn important
Duration: 2 Days | Price: $395 USD data-gathering terms, identify sample data that accurately
represents network traffic, and use appropriate mathematical
Fiber Optics Fundamentals (INN1051) offers a comprehensive
overview of the key technologies in a fiber optics communications formulas to estimate grades of service for given demands.
network and the application of these technologies in today’s
communications networks. NTC-WEB | Network Traffic Concepts
Duration: 4 Days | Price: $795 USD
INN1061 | TCP/IP Network Traffic Concepts-(NTC-WEB) addresses the concepts
Duration: 1.5 Days | Price: $295 USD behind network traffic and how this traffic applies to the telephone
TCP/IP (INN1061) offers students a detailed overview of TCP/IP network. The course concentrates on the fundamental relationships
and goes beyond the standard curriculum to detail the operation of among various traffic loads, service levels provided to customers,
TCP/IP in the major internet/intranet applications today. Additional and quantities of equipment needed to provide that service. You
topics include: IP supernetting, routing, protocol analysis and an will learn definitions and concepts behind gathering, validating and
overview on IPv6. applying traffic data to the major blocking formulas used in the
telephone network.
INN1201 | Inside the Internet
INN1091 | IP Fundamentals
Inside the Internet (INN1201) provides a general introduction to
Internet technologies. It explains Internet structure, the basics of Emphasis is on the advantages of IP, the basic operational
Internet operation and future enhancements. concepts of IP, and current limitations of the Internet which are
driving enhancements such as IPv6.
INN1211 | Internetworking Fundamentals
Internetworking Fundamentals (INN1211) provides a fundamental
understanding of internetworking concepts and a general
knowledge of internetworking protocols.
NF-BASE-WEB | Network Fundamentals

- Baseline Networks 1
Duration: 3.5 Days | Price: $1195 USD
Network Fundamentals - Baseline Networks 1 (NF-BASE-WEB)
provides you with an overview of how the telecommunications
network is interconnected and defines related components. You
will learn how voice and data are transmitted from your home or
business to the rest of the world. It addresses the interrelationship
among components and services.
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VoIP Courses
Self-paced
INN1071 | Voice over IP (VoIP)

The course provides a brief overview of telephony, signaling and
supervision in voice networks, as well as the technical problems of
carrying real-time voice traffic on an IP network.
Wireless Courses
Self-paced
INN1001 | Technical Foundations For UMTS Wireless

This course provides a solid technical foundation in wireless
communications concepts, enabling the learner to function in
the engineering, design, and operations environments within the
wireless field. Topics covered include: radio waves, 2G, 3G, cellular
data, cell sites, and antenna principles.
INN1081 | Wireless: An Introduction to 3G

Duration: 1 Day | Price: $195 USD
Course INN1081 provides students with the knowledge of radio
standards and their relationship to existing international standards,
the technical capabilities and limitations of broadband wireless
access, 3G network models and the current harmonization efforts,
plus the emergence of IP-based wireless communications and the
convergence on wireless and Internet.
NTC-W-WEB | Network Traffic Concepts Wireless

Course NTC-W-WEB explains the fundamental relationships among
various traffic loads, service levels provided to customers, and
quantities of equipment needed to provide wireless service. You
will learn important data-gathering terms, identify sample data
that accurately represents network traffic, and use appropriate
mathematical formulas to estimate grades of service for given
demands. This course also provides a methodology to size trunk
groups and integrates the unique characteristics of wireless traffic
with the traditional architecture of wireline networks.
Register now: 1-888-466-6855

Payment Procedures and Policies
Self-paced eLearning / Blended eLearning Facilitated eLearning (Virtual Classroom)

Cancellation Cancellation
Once the enrollment process is complete, no cancellations will be accepted. Therefore, the You may cancel or reschedule a Facilitated eLearning class without penalty up to 7 calendar
student/company will be responsible for the full tuition of the course. Innovatia reserves the days prior to the session start date. We charge full tuition if you cancel or reschedule fewer
right to change course tuition and modify course content when necessary. than 7 calendar days before the session start date.
Registration / Confirmation Cancellation by Innovatia
Innovatia sends the student an enrollment confirmation via email at time of registration. Innovatia reserves the right to change course schedules and tuition, modify course content,
This email contains important information regarding course access and login instructions. and cancel courses when necessary. If we cancel a Facilitated eLearning course, we make every
We recommend reading it thoroughly. As most information regarding courses is finalized via effort to notify you a minimum of 7 calendar days prior to the scheduled starting date.
email, it is especially important for students to provide their correct email address Note: network outages may cause Innovatia to cancel scheduled training with no notice. In these
upon enrollment. cases, a new session will be scheduled. Students may enroll in the new session or choose to attend
Course Access another regularly scheduled session for the course. Refunds will not be given.
Online training is provided as a right to use license for a period of 60 days from date of Facilitated and Hands-in Courses
registration unless otherwise specified. Date of registration is the date on which the student Learner access to equipment that is not relevant to the course is prohibited. Unauthorized
is notified by email that access is available and login credentials are supplied. Similar to activity or attempts to gain unauthorized access will result in the learner’s immediate removal
classroom training where tuition covers only a single student, the license for online training from class and the learner will be billed appropriately.
is restricted to a single user. Students must accept terms of use before gaining access to the
training system. These terms of use are presented during first login. The student must be available to assist in the verification of their workstation for the period
beginning 7 days prior to the start of a Facilitated eLearning session.
Course Extensions
Innovatia reserves the right to extend course access at our discretion. In addition, course The student is responsible for contacting the Innovatia Technical Support team, if needed, to
extensions may require payment of an administration fee to process and are applicable to resolve technical support issues prior to the start of class.
each course extended. Once a student’s PC Windows workstation has been verified and is ready for Facilitated
Course Completion eLearning instruction, actions by the customer that subsequently prevent the workstation’s
Certificates of Completion are awarded in electronic format for download upon successful course readiness may result in the student being re-scheduled into a different session.
completion. Please follow the instructions in your online course for completion criteria. Class Participation
Substitution For successful course completion, 100% attendance is required. If a registered student fails to
Innovatia reserves the right to allow student substitutions in online training provided the online appear for a scheduled class or fails to complete the entire course, we charge the full tuition.
course has not been accessed by the original student and the new student meets all pre-requisite On-site Training
requirements of the training. Extra courseware material if applicable will not be provided.
Customer Site Training Requests
Instructor-led Training (ILT) For most Instructor-led training, a customer site session may be delivered at your site
Cancellation providing minimum requirements can be met. To schedule customer site training, contact a
Individual students scheduled in ILT training can reschedule or cancel the registration without customer service representative. An additional fee may be applied to requests made within
penalty up to 14 calendar days prior to the course start date. We charge full tuition if you 14 calendar days of the requested start date.
cancel or reschedule fewer than 14 calendar days before the session start date. Cancellation
Cancellation by Innovatia You can cancel or reschedule Customer Site training without penalty up to 28 calendar
Innovatia reserves the right to change course schedules and tuition, modify course content, days prior to course start date. Full charges apply if you cancel or reschedule fewer than 28
and cancel courses when necessary. If we cancel a course, we make every effort to notify you calendar days before the course start date.
a minimum of 14 calendar days prior to the scheduled starting date. Innovatia encourages Class Participation
the purchase of refundable airline tickets and is not liable for any expenses incurred by the For successful course completion, 100% attendance is required. If a registered student fails to
student/company due to the cancellation of a course. Courses may be cancelled for reasons appear for a scheduled class or fails to complete the entire course, we charge the full tuition.
including, but not limited to low student enrollment, resource conflicts, or other factors that Substitution
would prohibit quality delivery of training services. Customer site attendee substitutions can be made prior to class or at start of class. The
Class Participation substitute must meet any prerequisite requirements.
For successful course completion, 100% attendance is required. If a registered student fails to
appear for a scheduled class or fails to complete the entire course, we charge the full tuition. General
Courseware Copyright
Substitution
All rights are reserved. No training class or material may be reproduced in any form --
Instructor led course attendee substitutions can be made prior to class or at start of class. The
electronic, mechanical, photocopy, recording, or otherwise.
substitute must meet any prerequisite requirements.
Prerequisites
Travel Arrangements
You are responsible for ensuring that you have the proper prerequisite knowledge and skills
Students are responsible for their own travel and living arrangements. Innovatia encourages
before taking any course. All prerequisites are listed in the individual course descriptions.
the purchase of refundable airline tickets and is not liable for any expenses incurred by the
For ILT, Facilitated eLearning and Onsite training instructors may, at their discretion, dismiss
student/company due to the cancellation of a course. Courses may be cancelled for reasons
students who do not meet the prerequisite criteria. If this happens, we bill the course fee per
including, but not limited to low student enrollment, resource conflicts, or other factors that
payment agreement and you do not receive credit for the course.
would prohibit quality delivery of training services.
Sexual Harassment
Inclement Weather
Sexually harassing conduct in the workplace, whether committed by Innovatia employees,
Innovatia reserves the right to cancel classes due to inclement weather. In case of inclement
vendors, contractors, or visitors, is prohibited.
weather, contact us at 1-888-466-6855. If the site is open, classes will be held and our no-
show policy will be enforced if you do not attend. Payment
Method of payment must accompany all training requests. Various methods of payment are
Dress Code
accepted, including purchase orders, most credit cards and training bank. Payment method
Casual business attire is appropriate for class. Smoking is allowed only in designated smoking areas.
may not be changed after the class starts.
Weapons Free Policy
Complaint Resolution
For everyone’s safety, no weapons of any type are allowed in any facility or property owned
Innovatia makes every effort to conduct the highest quality professional education services and
or leased by Innovatia, including parking lots and garages, and any vehicles brought onto
provide the best learning experience for each student. If you feel we have not achieved this goal,
company property. This “Weapon-Free” policy applies to any type of firearm or device
we would like to know. Comments or complaints regarding Innovatia education delivery, content,
intended or designated to be able to cause personal injury or death, whether licensed, legal,
schedules and other issues should be directed via email to css@innovatia.net.
illegal, concealed, or carried openly.
What’s New at Innovatia Training
Innovatia Training is constantly adding new courses to our catalog based on requests from our customers
and certification requirements from OEMs. Below is a list of courses that we have recently added. Please
continue to visit our site at www.innovatia.net/training to see the latest on What’s New!
Avaya
ATI01672VEN Avaya Aura™ Communication Manager Fundamentals
ATI02348IEN Avaya Aura™ Communication Manager Implementation
AVA00643H00 Troubleshoot and Maintain IP Telephony Workshop
AVA00901H00 IP Telephony Implementation FastTrack
Avaya NES
CS1000
6351X Avaya Communication Server (CS) 1000 7.5
System Administration and Management
6376C Avaya Communication Server 1000E Release 7.5
Implementation and Upgrade
Contact Centre
3619F What’s New with Avaya Aura Contact Center
– Administration & SCE Scripting
3609X Avaya Aura™ Contact Center Administration
3610C Avaya Aura™ Contact Center - Service Creation Environment
BCM
6027F BCM50 and BCM450 Sales Engineering Solutions
6045X BCM50 and BCM450 Installation, Initial Configuration and Messaging
6046X BCM50 and BCM450 System Configuration and Maintenance
6057F BCM50 and BCM450 Release 6.0 Delta
Continue to visit our Avaya Course Catalog for new instructor-led classroom
and virtual training at www.innovatia.net/avaya.
At Innovatia Training, we offer thousands of courses. If we don’t have exactly what
you’re looking for just ask one of our Innovatia Training Specialists at 1-888-466-6855
or visit our website at www.innovatia.net/training.

Innovatia Training Course Catalog

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INNOVATIA TRAINING

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Why Choose Innovatia Training?

What else should you know about Innovatia?

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What are the Different Course Delivery Methods?

Instructor-Led On-Site Training brings a qualified instructor, and equipment

Virtual Classroom Training is online learning, facilitated in real time by an

Blended Training combines Virtual Training and Self-Paced Training into

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What’s New at Innovatia Training

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Register for three courses across more than one of our

Looking for something customized to your schedule and training needs…

We can offer you what you

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Avaya and Innovatia are pleased to announce the execution of an agreement

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Course Description Course Objectives Prerequisites

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Course Description Course Objectives • Maintain Communication Manager

Course Description Course Objectives

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Course Description Course Objectives Prerequisites

Course Description Course Objectives

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Course Description Course Objectives Prerequisites

Course Description Course Objectives Prerequisites

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As an Avaya Authorized Learning Partner for Avaya NES Products, Innovatia

Course Description Course Objectives Prerequisites

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Course Description Course Objectives Prerequisites

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Course Description Course Objectives Prerequisites

Who should Attend

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Course Description Course Objectives • Create and maintain multimedia

Course Description Who should Attend Installation and Maintenance - Large

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Communication Server 1000 Courses

Course Description management methodology Overlay (LD) to access and the

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Course Description Course Objectives Prerequisites

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Course Description Course Objectives • Configure BARS/NARS features on the CS

Course Description Course Objectives • Plan and prepare for upgrades to

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Course Description Course Objectives • Identify programming guidelines for digital,

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Course Description Course Objectives Before attending this course, students

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Course Description Course Objectives Prerequisites

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Course Description Course Objectives

Avaya Aura™ Contact Center Courses

Course Description Course Objectives Prerequisites

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Course Description Course Objectives Prerequisites

Course Description Who should Attend Prerequisites

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