Service Manual ML3471DN

Adjustment and Troubleshooting
4
4. Adjustment and Troubleshooting
4.1 Alignment and Adjustments
4.1.1 Sample Pattern

This product has the several sample patterns for maintenance. With the sample patterns, check the
existence of the abnormality. The patterns help to regularly maintain the product.
4.1.1.1 Printing a Demo Page
Print a demo page or a configuration sheet to make sure that the printer is operating correctly.
Press the Menu button to selection (In formation -> Demo Page)
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4.1.2 Control Panel
4.1.2.1 Control Panel
ML-3470D and ML-3471ND
1 Menu: Enters Menu mode and scrolls through the available

menus.
2 Scroll buttons: Scroll through the options available in the

selected menu, and increase or decrease values.
3 OK: Confirms the selection on the display.
4 Back: Sends you back to the upper menu level.
5 Toner Save: Allows you to save on toner by using less toner

in printing.
ML-347x _Duplex: Allows you to print documents on both
6 sides of the paper.
7 Stop: Stops an operation at any time.
8 Status: Shows the status of your printer.
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4.1.2.2 System setup
This chapter provides step by step information on setting up your printer.

This chapter includes:
• Using control panel menus
• Menu overview
• Printing a demo page
• Changing the display language
• Using toner save mode
Using control panel menus
A number of menus are available to make it easy for you to change the printer settings. The diagram on the next column
shows the menus and all of the menu items available in each menu.
Accessing control panel menus

You can control your printer from the printer’s control panel. You can also set the control panel menus while the printer is
in use.
1. Press Menu until the menu you want appears on the bottom line of the display and press OK.
2. Press the Scroll buttons until the desired menu item appears and press OK.
3. If the menu item has sub menus, repeat step 2.
4. Press the Scroll buttons to access the desired setting option or the required value.
5. Press OK to save your selection.
An asterisk (*) appears next to the selection on the display, indicating that it is now the default.
6. Press Stop to return to Standby mode.
After 60 seconds of inactivity (no key being pressed), the printer automatically returns to Standby mode.
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4.1.2.3 Menu overview
The control panel menus are used to configure the printer. The control panel provides access to the following menus:
Information Layout
Menu Map Orientation

Configuraton Simplex Margin
Demo Page Duplexsa
PCL Font List Duplex Margina
PS3 Font List
EPSON Font
Graphic Paper
Resolution Copies
Darkness Paper Size
Image Enhance Paper Type
Paper Source
Tray Chaining
System Setup Emulation
Language Emulation Type

Power Save Setup
Auto Continue
Jam Recovery
Altitude Adj.
Auto CR
Job Timeout
Maintenance
Clear Setting
Network
TCP/IP
EtherTalk
NetWare
Ethernet Speed
Wirelessb
a. Available with the ML-347x. Clear Setting
b. Available with optional wireless network interface. Network Info
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4.1.2.4 Basic Operation of Panel
ML-3470D ML-3471ND
Status” LED Description

Off Power Off / Sleep Mode (When data receive it’ll Wake-up)
Green On Ready status
Blink Blink Slowly : Data Comm. status
Blink Fast : Printing status
Red On Error which needs user action
(Toner Empty, Paper Jam, Paper Empty, Cover Open etc..)
Blink Recoverable Error
(Paper Mismatching, Manual printing in MP Tray)
Warning status
Warning just like supplies exchange (Toner Low etc.)
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Error Type Legacy models Error Platform model Error
Recoverable Error Error which can be recoverable Error which doesn’t need any special user
Ex) Jam, Paper Empty, etc. actions
Ex) Paper Mismatching, Manual printing in
MP Tray
Error Just like hardware error which can not be Including provider service error which need
fixed even if user does special action some special user or provider actions
Ex) Hsync Error, LSU Error, etc. Ex) Toner Empty, Paper Jam, Paper Empty,
Cover Open, etc.
Assert behavior LCD model LCD model

- It shows the task name and the lines in - It shows the task name and the lines in LCD
LCD display display
Operation Map
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4.1.3 Consumables and Replacement Parts
To avoid print quality and paper feed problems resulting from worn parts and to maintain your printer in top working
condition the following items will need to be replaced at the specified number of pages or when the life span of each
item has expired.
COMPONENT REPLACEMENT CYCLE

Pick-up Roller 150K Pages
Transfer Roller 70K Pages
Fuser 80K Pages
Toner Cartridge 10K Pages(Sales), 4K Pages(Initial)
4.1.4 LED Status Error Message
4.1.4.1 Status LED
Status Description
Off • The printer is off-line and cannot print.
• The printer is in power save mode. When data is received, it switches to on-line
automatically.
Green On The printer is on-line and can receive data from the computer.
Blinking • When the backlight blinks slowly, the printer is receiving data from the computer.
• When the backlight blinks quickly, the printer is receiving and printing data.
Red On • The toner cartridge is totally exhausted.
Remove the old toner cartridge and install a new one.
• A paper jam has occurred. To solve the problem.
• The front cover is open. Close the front cover.
• There is no paper in the tray. Load paper in the tray.
• The printer has stopped printing due to a major error. Check the display message.
for details on the meaning of the error message.
Blinking • A minor error is occurring and the printer is waiting for the error to be cleared. Check
the display message. When the problem is cleared, the printer resumes printing.
• The toner cartridge is low. Order a new toner cartridge. You can temporarily improve
print quality by redistributing the toner.
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4.1.4.1 Error Message
Message Meaning Suggested solutions

Door Open The front cover or rear cover is not Close the cover until it locks into place.
securely latched.
Duplex Jam 0 Paper has jammed during duplex Clear the jam.
Check Inside printing.
Duplex Jam 1 Paper has jammed during duplex Clear the jam.
Open/Close Door printing.
Fuser Door Open The fuser door is not securely latched. Open the rear cover and close the fuser door until
it locks into place.
For the location of the fuser door.
Install Toner A toner cartridge is not installed. Install a toner cartridge.
Invalid Toner The toner cartridge you have installed is Install a Samsung-genuine toner cartridge,
not for your printer. designed for your printer.
Load Manual Press The multi-purpose tray is empty in Load a sheet of print material and press Stop
Stop Key manual feed mode. (if you use the ML-3050) or OK (if you use the
ML- 3051N or ML- 3051ND). You need to press
Stop or OK each page to be printed.
Low Heat Error There is a problem in the fuser unit. Replace to Fuser Unit.
Cycle Power
LSU Hsync Error A problem has occurred in the LSU Replace to LSU Unit.
Cycle Power (Laser Scanning Unit).
LSU Motor Error A problem has occurred in the LSU Replace to LSU Unit.
Cycle Power (Laser Scanning Unit).
Main Motor Locked There is a problem in the main motor. Open and then close the front cover.
Open Heat Error There is a problem in the fuser unit. Unplug the power cord and plug it back in.
Cycle Power If the problem persists, please call for service.
Over Heat Error There is a problem in the fuser unit. Unplug the power cord and plug it back in.
Cycle Power If the problem persists, please call for service.
Paper Jam 0 Paper has jammed in the feeding area Clear the jam.
Open/Close Door of the tray.
Paper Jam 1 Paper has jammed in the fuser area. Clear the jam.
Open/Close Door
Paper Jam 2 Paper has jammed in the paper exit Clear the jam.
Check Inside area.
Printing... The printer is printing jobs using Complete your printing.
the displayed language.
Ready The printer is on-line and ready to Use your printer.
printer.
Replace Toner This message appears between the Replace the toner cartridge with a new one.
Toner Empty and Toner Low status.
Self Diagnostic... The engine in your printer is checking Please wait a few minutes.
some problems detected.
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Message Meaning Suggested solutions

Sleeping... The printer is on power save mode. When data is received, it switches to on-line
automatically.
Toner Empty The toner cartridge has run out. Replace the toner cartridge with a new one.
The printer stops printing.
Toner Low The toner cartridge is almost empty. Take out the toner cartridge and thoroughly
shake it. By doing this, you can temporarily
reestablish printing operations.
Tray 1 Paper Empty There is no paper in the tray 1. Load paper in the tray 1.
Tray 2 Paper Empty There is no paper in the optional tray 2. Load paper in the optional tray 2.
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4.1.5 Abnormal Image Printing and Defective Roller
If abnormal image prints periodically, check the parts shown below.
6
2
4
3 1 7
5
1 OPC Drum 5 Transfer Roller

2 Charge Roller 6 Heat Roller
3 Supply Roller 7 Pressure Roller
4 Developing Roller
No Roller Abnormal image period Kind of abnormal image

1 OPC Drum 75.5mm White spot, Block spot
2 Charge Roller 37.7mm Black spot
3 Supply Roller 44.9mm Horizontal density band
4 Develop Roller 35.2mm Horizontal density band
5 Transfer Roller 47.1mm Black side contamination/transfer fault
6 Heat Roller 77.8mm Black spot and fuser ghost
7 Pressure Roller 62.8mm / 50.24mm Black side contamination
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4.1.6 How to use DCU

4.1.6.1 DCU Setup
You can examine the malfunction of the printer. To perform DCU, open the front discharge cover and leave the
connect the harness wire(10 pin/4 pin) to the CN1(ML-347x) of the Main control board.
ML SERIES DIAGNOSTIC CONTROL UNIT

04 DEV 300 DEV 350 DEV 350
05 LSU READY LSU MT & LD LSU MOTOR
07 PAPER EMPTY PAPER WIDTH NEW CRU SELF
08 EXIT SENSOR FEED SENSOR TEST
09 COVER OPEN
STATUS
10 COER HEATING PRINTING TEMP READY HEAT
DIAGNOSTIC
ON OFF
DIAGNOSTIC CODE STATUS CODE

00 MAIN MOTOR OPERATING SYSTEM 61 WARM UP
01 MAIN HIGH-VOLTAGE ON
02 TRNSFER HIGH-VOLTAGE (-)ON
03 THV(+) REFERANCE VOLTAGE 00 READY (REGAL)
04 DEV/SUPPLY HIGH-VOLTAGE ON/PTL ON 01 READY (LETTER)
05 LSU OPERATING SYSTEM 02 READY (A4)
06 PICKUP CLUTCH ON 03 READY (EXECUTIVE)
07 PEEMPTY/PWITH/NEW CRU TEST 04 READY (B5)
08 FEED & EXIT SENSOR TEST
09 COVER OPEN SENSOR TEST 20 PRINT START
10 FUSER TEST 30 FEED SENSOR ON
11 HOT BURN TEST 40 FEED SENSOR OFF
12 CLEAN MODE PRINT 50 PAPER OUT
13 THV(+)TRIGGER, ALL HV & FAN ON

69 SLEEP MODE
14 THV(+) REFERENCE ON
ERROR STATUS CODE
60 OPEN FUSER ERROR
62 LOW TEMPERATURE ERROR
68 OVER HEATING ERROR
64 COVER OPEN ERROR
70 NO PAPERR
71 PAPER JAM 0
72 PAPER JAM 1
73 PAPER JAM 2
95 LSU NOT READY
DIAGNOSTIC DOWN SHIFT STOP

MODE UP ENTER
TO ENTER DIAGNOSTIC MODE, PUSH THREE BUTTONS SIMUL ANEOUSL

AND TURN THE PRINTER POWER ON.
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4.1.6.2 Code
Connect DCU to the printer and turn the power on. It show 7 Segment FND on the panel and each code tells the
function of the printer.
1) Normal Code
While printing or warming up, it indicate the position of the paper
Code State Description
61 Warm up The printer is on, the cover is open or close.

00~05 Ready(kind of paper) The printer is ready, the paper is detected when the first paper is printed.
00: Legal ,01: Letter ,02: A4 ,03: EXEC ,04: B5 ,05: Folio, 06: A5/A6
20, 21, 22 Print Start The engine controller received the print order from the video controller.
20: 1st, 21: MP, 22: SCF
30 Feed Sensor On The paper is passing out of the Feed Sensor.
40 Feed Sensor off The paper has passed out of the Feed Sensor.
50 Paper Out The paper has passed out of Exit Sensor.
69 Sleep Mode The fuser power turned off to minimize the power consumption.
2) Error Code
When detecting the malfunction, the printing is stopped to indicate error code.
Code State Description
60, 62, 68 Fuser Error The error in the fuser occurred. There is a short circuit in the thermistor
and the thermostat while printing, Low Temperature Error occurs.
• 60: Open Fuser Error
• 62: Low Heat Error
• 68: Over Heat Error
64 Cover Open The Printer Cover is open.
65 CRU Error The Toner Cartridge not installed,
70 No Paper No paper in the paper cassette.
71 Paper Jam 0 The front part of paper is jammed between pickup unit and Feed sensor.
72 Paper Jam 1 The front part of paper is jammed between the Discharge sensor and Feed
sensor.
73 Paper Jam 2 The front part of paper is jammed just after passing through the discharge
sensor.
76 Out Bin Full The Out bin is filled with paper.
95 LSU Not Ready LSU Scanner Motor not ready or Hsync signal not output.
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4.1.6.3 Self Diagnostic Mode

If Error code occurs due to malfunction of the printer, perform Self Diagnostic Mode to solve the problem.
The printer works only in the self-test mode to solve the malfunction problem.
To enter the self-test mode, turn the power on pressing the buttons of [Down], [Shift] and [Stop] at the same time.
Release the button within 2 or 3 seconds if 78 shows in the DCU. If 00 shows in the DCU, press the button [Up] or
[Shift] to select the self+test , and press the button of [Enter] to operate. To stop, press the button of [shift] and
[Enter] together.
Code Description
00 Main Motor Operating System

Only the main motor is in operation.
01 Main High Voltage On(THV-)

-1400 voltage output by MHV terminal.
Caution : High voltage probe should be used.
02 Transfer High Voltage(-)On(THV-)

-1000 voltage output by MHV terminal.
03 Transfer High Voltage (+)Reference on (THV +)

+1300 voltage output by MHV terminal.
04 DEV/supply High Voltage : DEV/Supply High Voltage Test.

The left one of the three LEDs in the self-test panel is on when DEV high voltage Supply
high voltage output by each HV terminal. Press the [Up] button to switch the voltage. The
middle and right one of the three LEDs are on and -350 voltage output by DEV HV
terminal.
05 LSU Operating System

The scanning motor of LSU is in operation, the right LED of the three buttons on. Press
the [Up] button to Check LD. LD is functioning and the middle button is on. If the LD is
normal, all LEDs are on.
06 Pickup clutch on
The Solenoid in the printer is in operation. To stop the operation, Press the button [shift]
and [Enter] together.
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Code Description
07 Paper Empty Sensor Test :
If activate the Actuator of the PEMPTY Sensor, the left and right of the three LEDs are
on.
Paper Empty Sensor ON/OFF 1st LED ON/OFF
08 Feed & Exit Sensor Test

Test the Feed sensor and Discharge sensor in the same way as '07'.
Feed Sensor ON/OFF 2nd LED ON/OFF
Exit Sensor ON/OFF 3rd LED ON/OFF
09 Cover Open Sensor Test

Test the Cover Open Sensor in th same way as code '07’
Cover Open Sensor ON/OFF1st LED ON/OFF
10 Fuser Test
If the [Enter] button pressed, the right LED is on and temperature of the fuser is up to
READY Mode. If the [Up] button pressed, the middle LED is on and temperature of the
fuser is up to Printing Mode.
If you press the button once more, the left LED is on and temperature of the fuser is up to
overheat Mode.
11 Hot Burn Test

If the [enter] button pressed, the printer is continuously printing without detection.
Turn the power off to stop operation.
12 Cleaning Mode Print Mode

Print the paper to clean the OPC Drum in the Cartridge.
13 THV(+) TRIGGER. ALL HV :

All high voltage output by each HV terminal and LSU and the fan is in operation. In this
mode, electronic resistance of transfer roller and high voltage is detected.
14 PTL Test : (ML-1610 : not design)

Indicates the function of the PTL, same method of the code ‘07’.
15 Fan Test :
Indicates the function of the Fan, same method of the code ‘07’.
16 Manual Pickup Test :

Indicates the function of th Manual Pickup, same method of the code ‘07’.
17 Manual Sensor Test :

Indicates the function of the Manual Sensor, same method of the code ‘07’.
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No. Function Enter Up/Down Stop Remark
00 Motor Motor Run Motor Stop

01 MHV Mhv On Mhv Off - 1300V
02 THV(-) Thv Negative On Thv Negative Off -1000V
03 THV(+) Thv On Thv Off +1300V

Supply DEV
04 DEV Dev On Dev Off -350V
0 : -550V 0 : -350V
05 LSU LSU Run LSU Stop 020mV

On Off Ready
06 PickUp Pickup On Pickup Off
07 PEmpty
Paper Empty
08 Sensor
Exit Feed
09 Cover
Cover Open
10 Fuser Fuser On Fuser Off
11 Hot Burn Hot Burn On

12 Clean Print Clean Printing
Thv
13
Reference low adequate high
14 PTL PTL On PTL Off PTL No
15 FAN Fan On Fan Off
Manual
16 Manual Pickup On Manual Pickup Off
Pic kUp
Manual
17
Sensor Manual Sensor
4.1.6.4 Self Test Button
If the Self-Test button pressed, vertical lines are printed.
Turn the power on while pressing this button, '89' shows in the DCU and the printer is warming up. After warming-
up the printer is in READY Mode, and '88' shows in the DCU. In this mode, without any detection, the printer begins
printing(trial printing and data from the PC). It is convenient to use this mode when the engine malfunction is
detected in the control board.
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4.1.7 Paper Jam
4.1.7.1 Clearing paper jams
Message Location of Jam

Paper Jam 0 In the paper feed area
Open/Close Door (tray 1, optional tray 2, multi-purpose tray)
Paper Jam 1 Around the toner cartridge
Open/Close Door Check Inside In the paper exit area
Paper Jam 2
Duplex Jam 0 In the duplex area
Check Inside a
Duplex Jam 1 Between the duplex unit and fuser area
Open/Close Door a
a. ML-3051ND only
4.1.7.2 In the paper feed area
In the tray 1 2. Remove the jammed paper by gently pulling it

1. Pull the tray 1 open. straight out. Make sure that all of the paper is
properly aligned in the tray 1.
If the paper does not move when you pull, or if you

do not see the paper in this area, check the fuser
area around the toner cartridge.
3. Insert the tray 1 into the printer until it snaps into

place. Printing automatically resumes.
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In the optional tray 2 3. Pull the tray 1 half.

1. Pull the optional tray 2 open.
4. Pull the paper straight up and out.
2. Remove the jammed paper from the printer.
5. Insert the trays back into the printer. Printing

If the paper does not move when you pull, or if you automatically resumes.
do not see the paper in this area, stop and go to
step 3.
In the multi-purpose tray
1. If the paper is not feeding properly, pull the paper

out of the printer.
2. Open and close the front cover to resume printing.
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4.1.7.3 Around the toner cartridge
1. Open the front cover and pull the toner cartridge 2. Remove the jammed paper by gently pulling it
out. straight out.
3. Replace the toner cartridge and close the front

cover. Printing automatically resumes.
4.1.7.4 In the paper exit area
1. Open and close the front cover. The jammed paper 4. If you see the jammed paper, push the pressure
is automatically ejected from the printer. lever on each side up and remove the paper.
Return the pressure lever to its original position and
2. Gently pull the paper out of the output tray. skip the step 10.
If you do not see the jammed paper or if there is

1 pressure lever
any resistance when you pull, stop and go to the
next step.
3. Open the rear cover. If you still do not see the paper, go to the next step.
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5. Release the blue strap, the rear cover stopper, and 8. Pull the jammed paper out.
fully open the rear cover, as shown. If the jammed paper does not move when you pull,
push the pressure lever on each side up to loose
1 the paper, and then remove it.
1 rear cover stopper

2 rear cover
2
1 pressure lever
6. Unfold the duplex guide fully.
9. Return the lever, door, stopper, and guide to their

original position.
10. Close the rear cover. Printing automatically

1 resumes.
1 duplex guide
7. While pushing the fuser lever to the right, open the

fuser door.
1 fuser lever
1 2 2 fuser door
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4.1.7.5 In the duplex unit area

If the duplex unit is not inserted correctly, paper jam may occur. Make sure that the duplex unit is inserted correctly.
Duplex jam 0 Duplex jam 1

1. Pull the duplex unit out of the printer. 1. Open the rear cover.
2 Unfold the duplex guide fully.
1 1
1 duplex unit
1 duplex guide
2. Remove the jammed paper from the duplex unit.

3. Pull the jammed paper out.
If the paper does not come out with the duplex unit,
remove the paper from the bottom of the printer.
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4.1.7.6 TiPs for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided.
• Follow the procedures on page 5.5. Ensure that the adjustable guides are positioned correctly.
• Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside wall of the
tray.
• Do not remove paper from the tray while your printer is printing.
• Flex, fan, and straighten paper before loading.
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media.
• Ensure that the recommended print side of print media is facing down in the tray, or facing up in the multi-purpose
tray.
• If paper jams occur frequently when you print on A5-sized paper: Load the paper into the tray with the long edge
facing the front of the tray.
In the printer properties window, set the page orientation to be rotated 90 degrees.
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4.1.8 Download & Reset F/W
Firmware download method
1. In Do s Prompt ty pes "Usblist2 [ Rom file name] " and Press

Enter
2. Status LED Slow blink
LED Panel
3. Status LED & Ton er Save LED are both blink
4. When download complet e, set will be automatically power
Normal On/O ff and it' ll Warming Up
Download
method 1. In Do s Prompt ty pes "Usblist2 [ Rom file name] " and Press
Enter
2. In LCD "Flash Upgrade..." message will be show up.
LCD Panel 3. In LCD "Update Image Please Wait..." message will be
show up.
4. When download complet e, set will be automatically p ower
On/O ff and it' ll Warming Up
1. While Pressing Stop k ey, Power O n t he Print er

Enter
LED Panel 3. Status LED ¡ Slow bli nk
4. Status LED & Ton er Save LED are both blink
5. When download complete, set will be automatically power
Boot
Download 1. While Pressing Stop k ey, Power O n t he Print er
method 2. After verify the m essage "Downl oad Mode Press Stop key"
Press Stop Key
3. Verify the m essage "Download Mode Plese Send IMG..."
LCD Panel
Enter
5. In LCD "Update Image Please Wait..." message will be
show up.
6. When download complete, set will be automatically power
Reset method

show up.
2. Status LED Slow blink→ Fast bli nk then print out
LED Panel configuration page
3. Check th e OS version and total pa ge value is "0"
4. Please set power On/ Off
show up.
2. In LCD message Ready→ Printing then print out
LCD Panel configuration page
3. Check th e OS version and total pa ge value is "0"
4. Please set power On/ Off
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4.2 Troubleshooting
4.2.1 Procedure of Checking the Symptoms
Before attempting to repair the printer first obtain a detailed description of the problem from the customer.
Power On
- No Power
OP Panel - Power Module error
ON? - Main PBA error
- LCD Panel error
Ready or Indicate Refer to

Power save Error Massage Error Massage
<Chapter 4.1.4>
Test Print
printing
Quality is Refer to "Solution
Nomal? of Image Problem"
END
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4.2.2 The cause and solution of Bad image
1) Vertical Black Line and Band
Description: 1. Straight thin black vertical line occurs in the printing.

2. Dark black vertical band occur in the printing.
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
1. Damaged develop roller in If causes 1 and 2 occur in the
the Toner cartridge. Deformed Doctor-blade toner cartridge, replace the toner
or cleaning-blade. cartridge and try to print out.
2. Scratched surface of Replace the transfer roller if

the charge roller in the toner cartridge. occurred as No. 3.
3. Partly depression or
deformation on the surface of
the transfer roller.
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2) Vertical White Line
Description: White vertical voids in the image.
Digital Printer
Digital Printer
Digital Printer
Foreign matter stuck onto the
Digital Printer
1. Foreign matter stuck onto the window : Clean the LSU window
Digital Printer window of internal lenses with recommended cleaner(IPA)
of LSU mirror. Clean the window with a clean
cotton swab.
2. Foreign matter or
toner particles between the toner
cartridge roller and blade. (In case the life of the Replace the toner cartridge.
toner cartridge has been expired, white
lines or light image occur in
front of the image.)
3. It may occur when Burr and No 3. : Remove the foreign matter

foreign substances are on the window and burr of the exposure window.
of the toner cartridge frame. (toner cartridge)
No. 4. : Open the front cover and

4. If the fuser is defective,
check ribs that corresponds to the
voids occur periodically at the
position of the voids. Remove if
top of a black image.
found.
5. It may occur when foreign If the problems are not solved,

substances are on the OPC Drum. replace the toner cartridge.
6. Partly depression or Replace the transfer roller if

deformation on the surface of the occured as NO.6
transfer roller
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3) Horizontal Black Band
Description: Dark or blurry horizontal stripes occur in the printing periodically.

(They may not occur periodically.)
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Clean each voltage terminal of the

1. Bad contacts of the voltage Charge, Supply, Develop and
terminals to toner cartridge. Transfer roller. (remove the toner
particles and paper particles)
2. The rollers of toner

cartridge may be stained. 1. Clean the right Gear that has
relatively small gap of the teeth
Charge roller = 37.7mm
in the OPC.
Supply roller = 44.9mm
2. If the malfunction persists,
Develop roller = 35.2mm
replace the toner cartridge.
Transfer roller = 47.1mm
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4) Black/White Spot
Description: 1. Dark or blurry spots occur periodically in the printing

2. White spots occur periodically in the printing
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
1. If dark or blurry
black spots occur periodically,
the rollers in the Toner
oner cartridge may
be contaminated with foreign matte or Run OPC cleaning Mode Print
paper particles. and run the Self-test 2 or 3 times.
( Charge roller : 37.7 mm interval
OPC drum : 75.5 mm interval)
In case of 95 mm interval
unremovable in 1, cleanly remove
2. If faded areas or
foreign substances stuck on the
voids occur in a black image
OPC location equivalent to black
at intervals of 95 mm, or black spots
spots and white spots with a dry
occur elsewhere, the OPC drum
duster.
surface is damaged.
1. The transfer roller guarantees

100,000 sheets printing. If the
3. If a black image is roller's life is expired, replace it.
partially broken, the transfer 2. In case of 95 mm interval
voltage is abnormal or the transfer unremovable in 1, take measures
roller's life has expired. as to replace the toner cartridge
and try to print out.
3. Clean the inside of the set
against the paper particles and
foreign matter in order not to
cause the trouble.
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5) Light Image
Description: The printed image is light, with no ghost.
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
1. Develop roller is stained when Check if the Toner Save mode is off.
the toner of toner cartridge is almost Check if the density is light.
consumed.
2. Ambient temperature is below than 10°C. No 1 : Replace the toner cartridge

and try to print out.
3. Bad contact caused by the toner No 2 : Wait 30 minutes after printer

stains between the high voltage terminal in is powered on before you
the HVPS and the one in the set. start printing.
1. No3 : Clean up the contaminated

area by the toner.
4. Abnormal output from the HVPS. 2. Replace the HVPS if the
(Run self-test and check 1~4) problems are not solved by the
above four instructions.
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6) Dark Image or a Black Page
Description: The printed image is dark.
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Check the state of the connector

1. No charge voltage in the engine board. which connects the engine board
and HVPS.
2. Charge voltage is not turned 1. Clean the high voltage charge

on due to the bad contacts between terminal.
power supply in the side of the Toner 2. Replace the HVPS if not solved
cartridge and charge terminal by the above direction 1 and 2.
of HVPS.
3. VD0 signal of the Main PBA is Low state. Replace the LSU Unit or Main PBA.
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7) Uneven Density
Description: Print Density is uneven between left and right.
1. The pressure force

on the left and right springs of the
transfer roller is not even, the springs are Replace both the left and right
damaged, the transfer roller is improperly Spring Holder.
installed, or the transfer roller
bushing or holder is
damaged.
2. The life of the Toner cartridge Occur in the toner cartridge gently
has expired. shake the toner cartridge.
3. The toner level is not even on Replace the toner cartridge and
the toner cartridge roller due to the try to print out.
bad blade.
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8) Background
Description: Light dark background appears in whole area of the printing.
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
The toner cartridge is basically

1. Does character exist less than designed to print 7K sheets with
2% per a page, and hasn’t it been 5% image. If it prints more than
used long time? 8K sheets with 2% coverage, a
background can occur.
2. Is a recycled toner cartridge be used? The A/S is not guaranteed if using

a recyled the toner cartridger.
3. Has the life span of the toner Replace the toner cartridge when
cartridge ended? the life span of it has been ended.
4. Is the movement(Up and Down) Clean the bushing part of the

of the transfer roller smooth? transfer roller.
1. If the problem is still not solved,

5. Is the HVPS normal? replace the toner cartridge.
2. Gently shake the toner
cartridge.
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9) Ghost (1)
Description: Ghost occurs at 95 mm intervals of the OPC drum in the whole printing.
Digital Printer
Digital Printer
95 mm
Digital Printer
Digital Printer
Digital Printer
Digital Printer
1. Bad contacts
caused by contamination
from toner particles between high voltage Clean the terminals when
terminal in the main body and the contaminated by toner particles.
electrode of the Toner
cartridge.
2. Bad contacts caused

by contamination from toner particles Occur in the toner cartridge,
between high voltage terminal in the main replace the toner cartridge and
body and the one in the try to print out.
HVPS board.
3. The life of toner cartridge is expired. Replace the engine board if not
solved by the above directions 1-2.
If not solved by the direction 3,

4. Transfer roller lifetime(70K sheets) check the transfer roller lifetime
has expired. and replace it.
Continue..
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Continue..
5. Abnormal low temperature Wait about 1 hour after power on

(below 10°C). before using printer.
Occur in the toner cartridge,

6. Damaged cleaning blade in the
replace the toner cartridge and
toner cartridge.
try to print out.
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10) Ghost (2)
Description: Ghost occurs at 95 mm intervals of the OPC drum in the whole printing.
(When printing on card stock or transparencies using manual feeder)
Digital Printer
Digital Printer
95 mm
Digital Printer
Digital Printer
Digital Printer
Digital Printer
When printing on card stock Select 'Thick Mode' on paper type
thicker than normal paper or menu from the software application
transparencies such as OHP, higher and after using returning to the
transfer voltage is original mode is recommended.
required.
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11) Ghost (3) : Fuser
Description: Ghost occurs at 82 or 92 mm intervals.
Digital Printer
Digital Printer
82 or 92 mm
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Disassemble the fuser and remove
The temperature of the fuser is the contaminated toner particles on
maintained high. the roller and clean the foreign
matter between Thermistor and
Heat roller.
(Caution: can be deformed)
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12) Stains on the Face of Page
Description: The background on the face of the printed page is stained.
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
1. Toner leakage due to improperly Replace the toner cartridge.

sealed toner cartridge.
If the transfer roller is

2. If the transfer roller is contaminated, run PC Cleaning
contaminated, stains on the face of Mode Print 2 or 3 times.
page will occur. And perform Self-Test 2 or 3 times
to remove contamination.
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13) Stains on Back of Page
Description: The back of the page is stained at 57 or 92 mm intervals.
Digital Printer
Digital Printer
82 or 92 mm
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Perform the OPC Cleaning Mode

1. 57mm : Transfer roller is Print 2 or 3 times. Run Self-Test to
contaminated. remove the contamination of the
transfer roller.
1. Replace the transfer roller if

contaminated severely.
2. Disassemble the fuser and clean
2. 92mm : Pressure roller is
the H/R(Heat Roller) and P/R
contaminated.
(Pressure roller). And check the
area between H/R and Thermistor.
If contaminated, clean the area
not to be deformed.
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14) Blank Page Print out (1)
Description: Blank page is printed.
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
1. Check if the Ground-OPC is

Bad ground contacts in OPC and/or defective(set inside left side).
toner cartridge. 2. Remove contamination of the
terminals of the toner cartridge
and the unit.
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15) Blank Page Print out (2)
Description: 1. Blank page is printed.

2. One or several blank pages are printed.
3. When the printer turns on, several blank pages print.
Remove contamination of the

1. Bad ground contacts in OPC and/or
terminals of the toner cartridge.
toner cartridge.
1. Perform the engine self test

using EDC Mode to check if the
Solenoid is normal.
2. Abnormal solenoid. 2. If not solved by the above
directions 1-2, Replace the
engine board.
3. Turn the power off, delete the
data of PC and try printing again.
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4.2.3 The cause and solution of the bad discharge
1) Wrong Print Position
Description: Printing begins at wrong position on the paper.
Wrong sense time caused by defective Replace the defective actuator

feed sensor actuator.
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2) JAM 0
Description: 1. Paper is not exited from the cassette.

2. Jam-0 occurs when the paper feeds into the printer
1. Check the Solenoid by using Replace the solenoid.

EDC Mode.
2. Check if the pad is loose due to Replace the side-pad Assembly

bad sealing of the side-pad. L or R, if necessary.
Clean with soft cloth dampened

3. Check the surface of the roller-pickup with IPA(Isopropyl Alcohol) or
for foreign matter. water.
4. If continuous clusters
occur, check whether the assembly Replace the Main PBA and/or
slot between shaft-pickup and Sensor.
housing-pickup opens or
is broken away.
5. If the paper feeds into

the printer and Jam 0 occurs, perform
EDC Mode to check feed-sensor
of the engine board.
BIN PATH
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3) JAM 1
Description: 1. Recording paper is jammed in front of or inside the fuser.

2. Recording paper is stuck in the discharge roller and in the fuser just after passing through the
Actuator-Feed.
1. If the recording paper is jammed in Replace the SMPS or Exit-Sensor.

front of or inside the fuser.
2. If the recording paper is 1. Replace the Main PBA.

stuck in the discharge roller and the 2. Reassemble the Actuator-Feed
fuser just after passing through the and Spring-Actuator if the
Actuator-Feed, Feed Actuator movement is bad.
may be defective.
BIN PATH
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4) JAM 2
Description: 1. Recording paper is jammed in front of or inside the fuser.

2. Recording paper is stuck in the discharge roller and in the fuser just after passing through the
Actuator-Feed.
Check if the exit sensor actuator is

1. If the paper is
defective.
completely fed out of the printer,
• Check if the actuator exit is
but Jam 2 occurs : Exit sensor is defective.
deformed (Check if the lever part
• After the paper is completely discharged, actuator is deformed in shape).
Exit should return to the original position to shut the • Check whether burrs occur in the
photo-sensor. Sometimes it takes longer assembly part of the actuator exit
hour than it should and does or not and if the actuator is
not return. smoothly operated.
• Check if foreign matter and wire
get caught in the actuator exit's
operation.
2. If the paper is
rolled in the Fuser Roller:
• This occurs when a Guide claw is broken If the paper is stuck in the fuser :
away or transformed. disassemble the fuser and remove
• It occurs when the Spring of a Guide claw is broken the jammed paper, and clean the
away or transformed. surface of the pressure roller with
• It occurs when the Heat-Roller or dry gauze.
Pressure-Roller is seriously
contaminated with
the toner.
Remove the jammed paper after
disassembling the fuser : Clean
the surface of the pressure roller
with dry gauze.
• Remove the toner particles
3. Paper is accordion in the fuser. stained on the rib.
• Check the assemblage and
performance of the exit.
BIN PATH
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Samsung Electronics
5) JAM Duplex 1
Description: A message 'Jam duplex 1' is displayed in a LCD window.
1. It is a case that a paper cannot Replace a SMPS or main PBA

pass a duplex sensor.
1. A case that a paper jam occurs

on (A) after it is reversed:
2. It is a case that a paper cannot replace a 2nd exit roller after
reach to a registration sensor after it is checking its operation.
passed a duplex sensor. 2. A case that a paper jam occurs
on (B) after it is reversed:
replace a duplex roller after
checking its operation
BIN PATH
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Samsung Electronics
6) JAM Duplex 2
Description: A message 'Jam duplex 2' is displayed in a LCD window.
1. It is a case that a paper cannot Replace a SMPS or main PBA.

pass a duplex sensor.
1. A case that a leading edge of a

paper is jammed on (A) check
2. It is a case that a paper cannot an operation of a guide front.
reach to a registration sensor after it is If it is worn or defective, replace it.
passed a duplex sensor. 2. Check an operation of a feed
roller and a registration roller.
If they are worn or defective
replace them. 2
BIN PATH
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Samsung Electronics
7) Multi-Feeding
Description: Multiple sheets of paper are fed at once.
Check the Guide side L/R or Guide

Replace the solenoid if necessary.
Rear in the Cassette, if the
position is correct.
2. Solenoid malfunction
(the solenoid does not work properly): Replace the Main PBA.
Perform EDC Mode.
Clean the pad friction with soft

3. Pad-Friction is contaminated cloth dampened with IPA
with foreign matter.(oil...) (Isopropyl Alcohol).
4. The face of paper is blended. Use the smooth paper.
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8) Paper rolled in the fuser
Description: If contaminated at intervals of 57mm on the back of a paper.
1. Contamination of the After disassembling the fuser,

pressure roller or heat roller clean contamination between the
(Background, Hot off set). heat roller and the thermostor and
remove the contamination of the
pressure roller.
1. If there is heavy background,

repair it by the background
2. Check the claw of the fuser troubleshooting method.
whether it is deformed. 2. Clean the surface of the heat
roller with IPA or water
3. Check the warp or separation
of the print claw and the holder
plate claw, and then manage it.
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9) Paper rolled on the OPC Drum
Description: Paper is rolled up in the OPC.
1. Paper is too much thin. Recommend to use normal paper.
How to remove the rolled paper

in the OPC.
Remove the paper while turning
2. The face of paper is curled. the OPC against the ongoing
direction.
Clean fingerprints on the OPC
softly with soft cloth dampened
with tissue.
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4.2.4 The cause and solution of the malfunction
1) Fuser Error
Description: A message "Open fuser/Over heat/Low heat' is displayed in a LCD panel.
1. Check whether a thermostat, Replace the fuser if a thermostat

AC wire, and heat lamp are is open.
open or not.
Replace the fuser if a thermistor

2. Check whether a
sensor is located deep inside of
thermistor is open or not.
a sponge.
Check whether the overheat

3. Heat lamp ON/OFF test mode circuit operates normally
or not.
4. It could not operate

Replace the fuser.
due to a gear of a fuser is melted.
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2) LSU Error
Description: A message "PMOTOR ERROR/HSYNC ERROR' is displayed in a LCD panel.
1. Check whether the LSU

connector is disconnected or not. Replace a LSU
Replace a main board if the same

2. Check whether the LSU
error occurs again after replacing
motor is rotating or not.
a LSU.
3. Check the HSYNC signal.
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3) Not function of the gear of the fuser due to melting away
Description: The motor breaks away from its place due to gear melting away.
1. Replace the Fuser.

1. Check the Heat Lamp. 2. Replace the Main PBA.
3. Replace the SMPS.
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4) Paper Empty
Description: The paper lamp on the operator panel is on even when paper is loaded in the cassette.
1. Bending or deformation
of the actuator of the paper sensor. Replace the defective actuator.
2. The function of the

engine board is defective Replace the Sensor PBA.
3. Check the Connector.
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5) Paper Empty without indication
Description: The paper lamp on the operator panel does not come on when the paper cassette is empty.
1. Bending or deformation
of the actuator of the paper sensor. Replace the defective actuator.
2. The function of the

Replace the engine board.
engine board is defective
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6) Cover Open
Description: The ERROR lamp is on even when the print cover is closed.
1. The hook lever in the Replace the hook lever,

top cover may be defective. if defective.
1. Check the insertion of the

2. Check the connector
Cover Open S/W Connect.
and circuit of the cover switch department
2. Replace the Main Control
in the Main Control board.
board or Cover Open S/W.
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7) No error message when the cover is open
Description: The ERROR message does not come on even when the printer cover is open
1. Check the connector and 1. Check the insertion of the

circuit of the cover switch department Cover Open S/W Connect.
in the Main Control board. 2. Replace the Main Control
Perform EDC mode board or Cover Open S/W.
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Samsung Electronics
8) Defective motor operation
Description: Main motor is not driving when printing, and paper does not feed into the printer, resulting 'Jam 0'.
1. Contamination of the After disassembling the fuser,

pressure roller or heat roller clean contamination between the
(Background, Hot off set). heat roller and the thermostor and
remove the contamination of the
pressure roller.
1. If there is heavy background,

repair it by the background
2. Check the claw of the fuser troubleshooting method.
whether it is deformed. 2. Clean the surface of the heat
roller with IPA or water
3. Check the warp or separation
of the print claw and the holder
plate claw, and then manage it.
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9) No Power
Description: When system power is turned on, all lamps on the operator panel do not come on.
1. Check if the power input Replace the power supply cord

and SMPS output are normal. or SMPS.
2. Check the inferiority

of LED-Panel or LDC window on the 1. Replace the control board.
front-cover if the OP panel does not 2. Replace the OP panel.
appear after normal
warming-up.
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Samsung Electronics
10) Vertical Line Getting Curved
Description: When printing, vertical line gets curved.
1. If the supply of +24v is

unstable in the Main Control board Replace LSU.
linking with LSU, check drive by
EDC Mode:
LSU Check.
2. Chect the Deve PBA 1. Replace theToner Joint PBA.

in the Toner Cartridge. 2. Replace the MainPBA.
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Samsung Electronics
4.2.5 Toner Cartridge Service
It is not guaranteed for the default caused by using other toner cartridge other than the cartridge supplied by the Samsung
Electronic or caused by non-licensed refill production.
4.2.5.1 Precautions on Safe-keeping of Toner Cartridge

Excessive exposure to direct light more than a few minutes may cause damage to the cartridge.
4.2.5.2 Service for the Life of Toner Cartridge

If the printed image is light due to the life of the toner, you can temporarily improve the print quality by redistributing the
toner(Shake the toner cartridge), however, you should replace the toner cartridge to solve the problem thoroughly.
4.2.5.3 Distinguish function for choice cartridge
• Distinguish function for choice cartridge

An EEP ROM is mounted to a cartridge for distinguishing a choice toner cartridge. Items written in below
are detected by checking up memory information.
If the data of the EEP ROM is broken, it cannot be detected.
1) Detecting existence of a toner cartridge: It detects whether a toner cartridge is mounted or not.
2) Detecting a serial number of a toner cartridge.
3) Detecting a toner cartridge supplying company: If it is not Samsung’s, it is not operated.
4) Detecting an OPC rotating counter: It detects the life span of an OPC drum.
• Distinguish a refilled cartridge. (with eyes)

1) Check whether One-way screw is damaged or not
2) Check the cartridge on configuration sheet(Print out the self-test configuration)
: Manufacture date and serial number of toner cartridge are different(permissible range : +/- 1).
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4.2.5.4 Error message (LCD window) related in a toner sensor

It explains a message related in toner sensor in a LCD.
4.2.5.4(a) Invalid Toner

- Contents: It is displayed when a supplier is different between a toner cartridge and a set. If this message is shown up,
a printing process cannot operate.
- Solution: Attach a suitable toner cartridge (the same supplier's) to a set. (A unique key has been applied.)
4.2.5.4(b) Low Toner

- Contents: This message shows up when a message "remaining toner: 10%" is displayed in a cartridge count
information.
- Solution: It means that a toner in the toner cartridge has been almost ended. Repare the new toner cartridge.
4.2.5.4(c) Replace Cartridge

- Contents: It means the life span of a toner cartridge (except a toner part) has been ended. Even though a case that a
toner is refilled, the rest of major parts have been ended, so entire toner cartridge might be replaced.
- Solution: If an Toner Cartridge Life cycle Probreum, in a worst case, a toner overflows and it may cause a system fail.
Therefore, recommend a user to replace a toner cartridge.
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4.2.5.5 Signs and Measures at Poor toner cartridge
Fault Signs Cause & Check Solution
Light image and • The printed image 1. If the image is light or unclean 1. All of 1, 2, 3 above-
partially blank is light or unclean and untidy printed image - If it become better by shaking,
image and untidy. Shake the toner cartridge and replace with a new toner
(The life is ended.) then recheck. cartridge after 50-100 sheets in
• Some part of the (1)NG: Check the weight of the the closing state of the life span.
Digital Printer image is not printed. toner cartridge
(2)OK: Lack of toner, so the life
Digital Printer
• Periodically a noise is nearly closed.
Digital Printer as "tick tick" occurs. 2. Some part of image is not 2. In case of 2-
Digital Printer printed - Shake the toner If it becomes better after
Digital Printer cartridge and then recheck. cleaning the LSU window, then
(1)NG: Check the weight of the the toner cartridge is normal.
toner cartridge and (Because of foreign substance
clean the LSU window on the LSU window, the image
with a cotton swab, has not been printed partly.)
then recheck.
(2)OK: Lack of toner, so the life
is nearly closed. 3. In case of 3-
3. Periodically a noise as "tick If the cycle of noise is about 2
tick" occurs - Measure the seconds, the toner inside the
cycle and the weight of the toner cartridge has been nearly
toner cartridge. exhausted.( Purchase and
replace with a new toner
cartridge after using about 200
sheets at the point of
occurrence)
4. White vertical stripes on the 4. In case of 3-
whole screen or partly : This is a phenomenon caused
Check the weight of the toner by lack of toner, so replace with
cartridge. a new toner cartridge.
Toner • Toner is fallen on 1. Toner is fallen on the paper 1. If both ends of the OPC drum
Contamination the papers periodically. are contaminated with toner:
periodically. (1)Check the cycle of the falling Check the life of the toner
of the toner. cartridge.
• Contaminated with (2)Check the appearance of
toner on prints both ends of the toner
partly or over the cartridge OPC drum.
whole surface.
2.The center of the printed 2. Check whether it could be
matter is contaminated with recycled.
toner.
(1)Check whether foreign
substances or toner are
stuck to the terminal (contact
point) of the toner cartridge.
(2)Check whether the state of
the terminal assembly is
normal.
3. If it cannot be recycled:
Replace the toner cartridge.
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White Black spot • Light or dark black 1. If light or dark periodical black 1. In case of 1 above -
dots on the image dots occur, this is because the Run OPC Cleaning Mode Print
occur periodically. toner cartridge rollers are 4-5 times repeatedly to remove.
Digital Printer contaminated with foreign Especially check foreign
Digital Printer • White spots occur substance or paper particles. substance on the OPC surface,
Digital Printer in the image (1)38mm interval : Charged then remove them with a clean
Digital Printer periodically. roller gauze moistened with
Digital Printer (2)95mm interval : OPC cycle IPA(Isopropyl Alcohol) not to
damage OPC if necessary.
Never use usual alcohol.
2. If white spots occur in a black
2. In case of 2
image at intervals of 95mm,
If they are not disappeared by
or black spots occur
running OPC Cleaning Mode
elsewhere, the OPC drum is
Print 4-5 times.
damaged or foreign
: at intervals of 38mm - Replace
substance is stuck to the
the toner cartridge.
surface.
: at intervals of 95mm - Remove
foreign substance.
: Broken image - Replace the
toner cartridge according to
carelessness.
3. In case of 3 - Exchange the
3. If a black and white or graphic transfer roller because the life of
image is partially broken at the transfer roller in use has been
irregular intervals, the transfer expired. (Check the transfer
roller's life has been expired voltage and readjust if different.)
or the transfer voltage is
abnormal.
Recycled product • Poor appearance of 1. Poor appearance of the toner 1. In case of 1 -
the toner cartridge. cartridge. (1)If there is an evidence of
(1)Check the damage to label disassembling the toner
• Unclean and rough and whether different cartridge.
printouts. materials are used. (2)If materials other than normal
(2)Check the appearance of parts of the toner cartridge are
• Bad background in parts of the toner cartridge, added or substituted.
the image. such as frame, hopper.
2. Unclean and rough printouts.

(1)Check whether foreign 2. In case of 2 - If there are any
substance or toner are stuck abnormals in connection with
to the terminal (contact point) the situation of 1.
of the toner cartridge. (1)It occurs when the toner
(2)Check whether the state of cartridge is recycled over 2
the terminal assembly is times.
normal. (2)If toner nearly being expired
are collected to use, it is
judged as the recycled toner
cartridge.
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Ghost & Image • The printed image 1. The printed image is too light 1. All of 1, 2, 3 above
Contamination is too light or dark, or dark, or partially (1)Remove toner and foreign
or partially contaminated black. substances adhered to the
contaminated black. (1)Check whether foreign contact point of the toner
substance or toner are stuck cartridge.
• Totally to the terminal(point of (2)The contact point of the unit
contaminatedblack. contact) of the toner facing that of the toner
(Black image cartridge. cartridge also must be
printed out) (2)Check whether the terminal cleaned.
assembly is normal. (3)If the terminal assembly is
• The density of unsafe:
printouts is too dark • Fully stick the terminal to or
and ghost occurs. reassemble it after
disassembling.
• Disassemble the side plate and
push the terminal to be stuck,
then reassemble it.
2. Totally contaminated black.
(Black image printed out) 2. In case of 2
(1)Check whether foreign It is a phenomenon when the
substances are stuck to the OPC drum of the toner cartridge
terminal(point of contact) of is not electrically charged. Clean
the toner cartridge and the the terminals of the charged
state of assembly. roller, then recheck it.
(Especially check the
charged roller terminal.)
3. The printed image is dark and

ghost occurs. 3. In case of 3
(1)Check foreign substance It is a phenomenon as the
attached to the terminal developing bias voltage of the
(point of contact) of the toner toner cartridge. Clean the
cartridge and the state of terminals of the developing roller,
assembly. then recheck it.
(Especially check the
developing roller terminal.)
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4.2.6 The cause and solutions of bad environment of the software
1) The printer is not working (1)
Description: While Power turned on, the printer is not working in the printing mode.
Check the power of the printer and perform

1. Run Self-Test Mode: the Self-Test. If the test printing works, that
Turn the power on while pressing means no problems in the printer itself.
the test printing button for 2 or 3 seconds If the test printing does not work, that
before printing works. means bad functioning of the printer
(not because of software).
Replace the printer cable. If the problems

not solved even after the cable replaced,
2. Check if the PC and the check the amount of the remaining tone.
printer is properly connected and (refer to Toner Cartridge Service 4-5)
the toner cartridge installed.
Check if the connection between PC and printer

port is proper. If you use windows, check if the
printer driver in the controller is set up. If the printer
driver is properly set up, check in which program
the printing is not working. The best way to find out
is to open the memo pad to check the function of
printing. If it is not working in a certain program,
3. Printing is nor working in the Windows. adjust the setup the program requires. Sometimes,
the printout is normal within the Windows basic
programs, but it's not working in a particular
program. In such case, install the new driver again.
If not working in the Windows basic program,
Check the setup of the port of CMOS is on ECP.
And check the address of IRQ 7 and 378
4. Check if the printer cable is If the scanner needs to be connected to the

directly connected to peripheral devices printer, first the remove the scanner from
the PC to see if the printer is properly
working alone.
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Samsung Electronics
2) The printer is not working (2)
Description: After receiving the printing order, no response at all or the low speed of printing occurs due to
wrong setup of the environment rather than malfunction of the printer itself.
Not working with the message 'insufficient

printer memory' means hard disk space
1. Secure more space of the hard disk. problem rather than the RAM problem.
In this case, provide more space for the
hard disk. Secure more space using the
disk utilities program.
The connection of the cable and printer

2. Printing error occurs even port is not proper. Check if the connection
if there is enough space in the hard disk. is properly done and if the parallel port in
CMOS is rightly set up.
As a printer port, Select ECP or SPP

among SPP(Normal), ECP, and EPP
3. Check the parallel-port-related
modes(increase printing speed) SPP
items in the CMOS Setup.
normal mode support 8-bit data transfer,
while ECP Mode transfer the 12-bit data.
If the regular font is not printing, the cable

or the printer driver may be defective.
Turn the PC and printer off, and reboot the
4. Reboot the system to print.
system to print again. If not solved,
double-click the printer in my computer If
the regular fonts are not printed this time
again. the cable must be defective so
replace the cable with new one.
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Samsung Electronics
3) Abnormal Printing
Description: The printing is not working properly even when the cable has no problem.
(even after the cable is replaced)
If the printer won't work at all or the strange fonts are repeated, the printer driver may be defective
or wrong setup in the CMOS Setup.
1. Set up the parallel Select SPP(Normal) or ECP LPT Port the

port in the CMOS SETUP. among ECP, EPP or SPP in the CMOS
Setup.
Check the printer in My Computer.

(to see if the printer driver is compatible to
2. Printer Driver Error. the present driver or delete the old driver,
if defective and reinstall the new driver)
3. Error message
from insufficient memory.
(The printing job sometimes stops or due Delete the unnecessary files to secure
to insufficient virtual memory, but it actually enough space of the hard disk and start
comes from the insufficient printing job again.
space of the hard
disk.)
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Samsung Electronics
4) SPOOL Error
Description: To spool which stands for "simultaneous peripheral operations online" a computer document or
task list (or "job") is to read it in and store it, usually on a hard disk or larger storage medium so that
it can be printed or otherwise processed at a more convenient time (for example, when a printer is
finished printing its current document).
1. Insufficient space of the Delete the unnecessary files to provide

hard disk in the directory assigned more space to start printing job.
for the basic spool.
If there are some files with the extension

2. If the previous printing name of ****.jnl, Delete them and Reboot
error not solved. the Windows to restart printing job.
Shut down all other programs except the

3. When expected to collide
current one, if possible.
with other program.
4. When an application Delete the printer driver completely and

program or the printer reinstall it.
driver is damaged.
After rebooting the computer, check for

5. When some files related to viruses, restore the damaged files and
OS are damaged or virus infected. reinstall the program to do the printing job.
6. Memory is less than Add up enough memory to the PC.

suggested one.
How to delete the data in the spool manager.

In the spool manager, the installed drivers and the list of the documents waiting to be printed
are shown. Select the document to be deleted and check the delete menu.
If you intend to delete the current document being printed, the data being transferred to the
printer will be put out and then the document is removed. Before choosing the document, the
menu is still inactive.
Or put the document out of the list and repeat the routine as in the above or finish the spool
manager.
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Samsung Electronics

Service Manual ML3471DN

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Adjustment and Troubleshooting

4.1 Alignment and Adjustments

4.1.1 Sample Pattern

4.1.1.1 Printing a Demo Page

4.1.2 Control Panel

4.1.2.1 Control Panel

ML-3470D and ML-3471ND

1 Menu: Enters Menu mode and scrolls through the available

2 Scroll buttons: Scroll through the options available in the

5 Toner Save: Allows you to save on toner by using less toner

4.1.2.2 System setup

This chapter provides step by step information on setting up your printer.

Using control panel menus

Accessing control panel menus

4.1.2.3 Menu overview

Menu Map Orientation

System Setup Emulation

Language Emulation Type

4.1.2.4 Basic Operation of Panel

Status” LED Description

Error Type Legacy models Error Platform model Error

Assert behavior LCD model LCD model

4.1.3 Consumables and Replacement Parts

COMPONENT REPLACEMENT CYCLE

4.1.4 LED Status Error Message

4.1.4.1 Status LED

4.1.4.1 Error Message

Message Meaning Suggested solutions

Message Meaning Suggested solutions

4.1.5 Abnormal Image Printing and Defective Roller

If abnormal image prints periodically, check the parts shown below.

1 OPC Drum 5 Transfer Roller

3 Supply Roller 7 Pressure Roller

No Roller Abnormal image period Kind of abnormal image

4.1.6 How to use DCU

ML SERIES DIAGNOSTIC CONTROL UNIT

DIAGNOSTIC CODE STATUS CODE

13 THV(+)TRIGGER, ALL HV & FAN ON

DIAGNOSTIC DOWN SHIFT STOP

TO ENTER DIAGNOSTIC MODE, PUSH THREE BUTTONS SIMUL ANEOUSL

Code State Description

61 Warm up The printer is on, the cover is open or close.

Code State Description

4.1.6.3 Self Diagnostic Mode

00 Main Motor Operating System

01 Main High Voltage On(THV-)

02 Transfer High Voltage(-)On(THV-)

03 Transfer High Voltage (+)Reference on (THV +)

04 DEV/supply High Voltage : DEV/Supply High Voltage Test.

05 LSU Operating System

08 Feed & Exit Sensor Test

09 Cover Open Sensor Test

11 Hot Burn Test

12 Cleaning Mode Print Mode

13 THV(+) TRIGGER. ALL HV :

14 PTL Test : (ML-1610 : not design)

16 Manual Pickup Test :

17 Manual Sensor Test :

No. Function Enter Up/Down Stop Remark

00 Motor Motor Run Motor Stop

03 THV(+) Thv On Thv Off +1300V

05 LSU LSU Run LSU Stop 020mV

11 Hot Burn Hot Burn On