A Report on

Unethical Practices in Industries.

(Letters K and L)

Submitted to:

Prof. Cyrus M. Gonda

 Group Members:

Names Roll Nos.

Avesh Africawala 20

Deepak Nainani 29

Ebrar Shaikh 36

Geetanjali Thorbole 48

Hardik Dedhia 51

Irfan Ansari 61

Mahmood Siddiqui 83
Sectors with letter ‘K’

• KIRANAS

• KPO’S

• KINDERGARDENS

Sectors with letter ‘L’

• LOGISTICS

• LEATHER INDUSTRY

• LIQUOR INDUSTRY

Unethical Practices in kiranas

Introduction

One area where such misconducts can very well be a part of

business is the sales function. Unfortunately, pressures unique to
sales can produce less-than-honorable actions. Far too often, sales
activities are driven by short-term contingencies—bonuses,
commissions, and numbers on sales charts. Not making the sale,
regardless of the reason, is almost never rewarded financially. Such
pressures may sometimes throw the salespersons into situations
which may pose ethical questions.
Kiranas is an important function of our daily life. Kiranas is a typical nukkad
shop from where we buy our daily essentials, its product qualities, place of
availability of its products, and pressure to sell more , more often to more
people leads to unethical activities, Just like in many other industries,
unethical activities have found their way inside kiranas industry also, such
as:

1. Faulty weighing machines, and non standardized weights.

2. Kirana owners are deceptive in the use of false or misleading scales in

kiranas.

3. As kirana owners has the potential to persuade people into buying

things that they might otherwise avoid.

4. False kirana practices are not tolerated in most places. However,

kirana owners still find ways to deceive consumers in ways that are not
legal.
This is a traditional weighing scale which does not have similar plates on
both the sides, and the weights kept are not standardized. Purely a case of
faulty weighing scales

5. Using alternatives and similarly packaged products: kiranas

perform another unethical activity that, I would like to share here is
the use of alternatives and similarly packaged products to confuse and
misguide the consumer decisions about the product he or she is
buying.

Eg:
Hence, accomplishing their selfish motives of profiteering

Unethical Practices in KPO’S

Introduction

Knowledge Processing Outsourcing is an emerging sector and is growing at a very rapid rate. Many high- end
areas of specialization that were earlier not considered for outsourcing are now being outsourced and are
being handled by KPOs. Factors like cost, technology and labour availability, etc force organizations to
outsource their high- end work. India has become a major KPO player in the world. Indian KPO sector has
many opportunities for SMEs. Indian economy, the education system, political stability, technology,
communication skills and qualified workforce altogether make India an excellent location for KPOs. KPO
industry has a bright future. Let's get to know KPOs in detail.

SWOT Analysis
Strengths Weaknesses

• Large talented pool • Immoral and unethical practices related to

handling of crucial data
• Quality IT training
• Rising wages
• Low labour costs

• Success of BPOs • The inability to uniformly develop and provide

infrastructural requirements as real estate prices
• Good knowledge of project management are rising in major cities.
skills
• Inadequate Intellectual Property Rights (IPR)
• Supportive government policies protection regime in India
• Many new areas of specialization are
• Billing rates are higher as compared to billing
being covered making KPO sector rates in BPOs
spreading its wings

• Consideration to quality standards like ISO

900x and Six Sigma

• Billing rates are lower as compared to

billing rates in other countries
Opportunities Threats

• Increasing domain expertise • Non retention of talent

• More areas of specialization can be added • Expected labour supply gap as jobs grow
to KPOs faster than the workforce.

• Ample opportunities for SMEs

Example of KPO with Unethical Practices

Infosys;

1. Hoax calls to customers

2. Breach of security( theft of passwords ,cvv numbersetc.)

3. Making fake performance reports for better performance incentives

 4. Higher attrition rates (absconding) , leaving without serving notice
period

5. Dependence on drugs in order to ease out work pressure

6. Uninformed shuffling of employees across the processes

IBM Daksh - "Extremely WORSE Company" to Join!!!!

Hello All! My name is Apoorva M. Sheth. I am from India, Mumbai. Today, I would
like to share few horrible facts I faced during my short term tenure with this so
called company known as IBM Daksh.

IBM Daksh’s Process facts revealed:

BEWARE! If you are a kind of candidate who looks for a particular work and selected
process to work with in line with what you used to work with your last company,
then think again! IBM Daksh is not the place for you at all! IBM Daksh has extremely
bad polices of shuffling its employees from one process to another within matter of
seconds without giving any time for its employee to think of and if one ignores to
shift to another process, they are asked to quit . I don’t like sharing this but since
this is reaching to a matured audience, I’d like to warn about the sexual
harassment which is at peak in KPO industry.

Unethical practices Kitchen Appliances

Introduction: As we all know that kitchen is the busiest room when it comes in
terms of parties, small gatherings, birthday parties. We all love to eat and some
people really love to cook where many of them turn out to be very good chefs.
Designing your own kitchen with various kitchen appliances can provide you with a
good ambience resulting in preparation of good nutritious food. When these
appliances are used, they tend to reduce human effort to a great extent.

Use of kitchen appliance completely depends on the type of food that has to be
prepared. With little amount of adjustment & planning one can make cooking as an
enjoyable activity. Here are few appliances which can be used in our daily life:-

Gas Stove, Refrigerator, Microwave-Oven, Food Processors, Chopper, Knife-set etc.

Unethical Practices in this industry are as follows:

1. Not every brand sold in the market is ISI approved

2. Sometimes fake ISI mark is labeled on non standardized products

3. Most item comes with no Guarantee/Warranty

4. Usage instructions not mentioned clearly on boxes

Unethical Practices in Leather Industry

Introduction

The Indian leather industry suffers a severe jolt as international buyers

threaten to stop importing its products on account of the cruel treatment of
animals in India.

ASHA KRISHNAKUMAR: THE $2.5 billion Indian leather industry, employing

over 2.5 million people, faces the threat of being shut out of world markets,
with major importers banning Indian leather products on the grounds of
cruelty against animals. For an industry just recovering from a severe
indictment for pollution by tanneries, this has come as another major blow.
According to estimates, the campaign against Indian leather products last
year cost the industry close to $68 million.

COURTESY: PEOPLE FOR THE ETHICAL TREATMENT OF ANIMALS

Animals are often transported in abysmal conditions to slaughterhouses.

European and American retail giants such as Marks and Spencer, Gap Inc., J.
Crew, Clarks, Florsheim, Nordstrom and Wolverine, and Harley Davidson
Footwear have stopped purchasing Indian products; some others have
threatened to cancel orders if the handling of animals, particularly while
transporting them to slaughterhouses and skinning them, did not improve. In
August, international retail giants Eddie Bauer, L.L. Bean, Timberland, Liz
Claireborne, Casual Corner, Travel 2000 and Bader joined other retail chains
to boycott Indian leather and leather products.

Between April 2000 and January 2001, India exported leather and leather
products worth $1.3 billion, registering a 6.8 per cent drop over the
corresponding period in the previous year. Germany, with a 19 per cent
share, is the largest buyer of Indian leather products followed by the United
Kingdom (17 per cent) and the United States (16 per cent). These and other
major importers - Italy, France, Spain, the Netherlands, Australia, New
Zealand, Denmark, Greece, Hong Kong and Canada - are now threatening to
ban Indian leather products.

The Indian leather industry handles approximately 230 million metres of

hides and skins annually. According to the Food and Agriculture Organisation
(FAO), 24,300,000 head of cattle, 46,700,000 goats and 16,000,000 pigs
were killed last year in India. These figures pertain to the 3,600 legally
operating abattoirs and do not include animals killed in the estimated 32,000
illegal or unlicensed ones.

1. The leather industry feels that it is being unfairly targeted. Says M.M.
Hashim, chairman of the Council for Leather Exports (CLE) and a
Chennai-based exporter: "While no doubt there is widespread violation
of animal welfare laws during the transportation and slaughtering of
animals, targeting the leather industry serves no purpose." According
to the CLE, leather is only a by-product, accounting for barely one-
tenth of the value of animals.

2. According to Hashim, although the CLE's initial reaction to the

campaign was just to state that the leather industry was not directly
involved in the transportation and slaughtering of animals, it soon took
a lead role in urging governments to amend the laws to include proper
treatment of animals in slaughterhouses and to book violators of the
Prevention of Cruelty to Animals Act, 1960. In mid-2000, the CLE
worked out a detailed action plan, covering every aspect of dealing
with animals, including amendments to the legislation and action plans
for specific places.
 3. According to the People for the Ethical Treatment of Animals (PETA),
the international voluntary organisation that spearheads the campaign
in India, all atrocities listed in the Prevention of Cruelty to Animals Act
(beating, kicking, overloading and overcrowding animals during transit;
depriving animals of food and water during transportation; selling
abused or mutilated animals; and killing animals cruelly) are
committed in the leather and meat industries. Animal transport laws
specify that only six cows be transported in a lorry. But, according to
PETA, four times as many animals are forced into a single vehicle.

4. Since 1998, various national and international voluntary groups

working to prevent cruelty against animals have pressured the Indian
government to implement animal protection laws. But, according to
PETA, the government has failed to take action against any offenders.
According to PETA's Indian representative, James Baker, his
organisation was invited by the Indian animal protection groups two
years ago to draw international attention to the issue. PETA began
sending out letters and meeting government officials, urging them to
implement the laws.

5. The animals suffer from unanaesthetised castration, tail-docking and

dehorning.

6. Since all its attempts turned futile and animals continued to be treated
cruelly, it urged international buyers to stop purchasing Indian leather.
Says Baker: "Targeting exports, we felt, would have a major impact as
leather and leather products are India's major export earners, valued
11 times more than its meat exports."

PETA has videographed animals being transported and slaughtered under

appalling conditions in several States. Baker says: "In the last 21 years that
we have been fighting animal abuse the world over, we find India's
treatment of cows and cattle to be among the cruellest in the world." PETA
has been fighting animal abuse in China, another major leather exporter.
Several international buyers have since stopped buying leather products
from China.

Animals slaughtered for their meat and skin are most often transported in
abysmal conditions. Most of them get injured, and many are trampled or
gored to death as they are thrown about in the lorries that drive at
breakneck speed. Also, animals are tied together with ropes running through
their pierced noses and forced into "death marches" for hundreds of
kilometres, illegally crossing State borders as several States have banned
cow slaughter. The handlers force the pace of the animals by snapping their
tails at each joint and rubbing tobacco, chilly powder or salt into their eyes.
Thus, by the time the animals arrive at the slaughterhouses, many of them
would be so sick that they have to be dragged inside. As for the method of
slaughtering, fortunate are those whose throats are slit. Others have their
legs hacked off or are skinned alive. The animals suffer from factory over-
crowding, unanaesthetised castration, branding, tail-docking and dehorning.
Since it is illegal to kill healthy young cattle, they are often maimed: their
legs are broken or they are poisoned so that they can be declared fit for
slaughter.

"Exotic" animals such as alligators are also factory farmed for their skins.
According to PETA, ranched alligators, of over 600, are kept in small
enclosures that reek of rancid meat, alligator waste and stagnant water.
Although alligators may naturally live up to 60 years, on farms they are
usually butchered before they are four years old. Snakes and lizards are
often skinned alive because of the widespread belief that live flaying
enhances the suppleness of the finished leather. Kids are boiled alive to
make kid gloves, and the skin of aborted calves and lambs are used as they
are considered especially "luxurious".

In May 2000, PETA put its campaign against Indian leather goods on hold for
a year at the request of the industry which promised to urge the
governments to implement the Prevention of Cruelty to Animals Act and to
convince traders not to buy from abattoirs that transport and slaughter
animals cruelly. PETA's investigation found that even after the moratorium
period, things had not changed and the government had done little to
improve the treatment of animals. So PETA resumed its campaign by
circulating the video footage of cruelty against animals.

According to D.K. Mittal, Joint Secretary in the Ministry of Commerce, the

Indian leather industry gets most of its raw materials from cows and
buffaloes that have died naturally. According to him, most States, barring
West Bengal, Kerala, Karnataka and those in the northeastern region, have
banned cow slaughter. There are laws governing the treatment and
transportation of animals. The leather industry points out that it is not viable
to kill an animal for its hide alone. Says CLE's footwear panel chairman M.R.
Ahmed: "If any animal is transported cruelly that will damage its skin and the
value of the skin falls drastically." The difference in the value of good and
bad skin is about 70 per cent.

While Alan Marks, vice-president, Corporate Communications, Gap Inc.,

which has stopped buying Indian leather and leather products, is unwilling to
pass any judgment on the treatment of animals in India, his company does
not plan to change its policy in the immediate future unless slaughterhouses
and leather garment factories adhere to certain standards.
While the leather industry is the most affected, the implementation of the
laws governing animal treatment is not its responsibility. The government,
apart from strengthening the law, must monitor animal transportation and
implement the slaughter norms strictly in order to save the labour-intensive
industry.
 Unethical Practices in logistics

1) Mishandling of goods and making way at times with some

valuables:
goods mishandling remains a large and growing headache for the
industry, estimated in the billions of dollars for lost goods claims and
recovery service costs. It is also seen that valuables go
missing/damaged.

E.g.:

2) Charging high rates causing inconvenience to the customer:

The customer is asked to pay double the charge for supplying to his/her
destination and inspite of this is unable to find the goods at requisite
place on time.

3) Overloading of Vehicles:

4) Inferior capacity utilization

5) High level of pilferages

6) False entries of GRN.

7) Vehicles not as per RTO norms.

8) Malfunctioning of loaders and drivers while loading and unloading

 Unethical practices in Liquor

Introduction

Liquor is the formal term popularly used for the tharra in local hindi language
A distilled beverage, liquor, or spirit is a drinkable liquid containing ethanol that is produced by distilling, i.e. concentrating
by distillation, the alcohol and other compounds produced by fermented grain, fruit, or vegetables.

Unethical Practices

1. Unauthorized stocking of Liquor

2. Not acquired appropriate licenses for the sale of liquor

3.Sale of liquor on dry days

4.Surrogate advertising to mislead the common man

5.Selling liquor to minors over the counter at wine shops

6.No stringent standards maintained at the time of manufacturing liquor

7.Selling of expired stock to addicted people at cheaper rates

8.Sale of unauthorized liquor (desi ,khamba ,tharra)