Chapter Robbins & Judge Organizational Behavior 14th Edition Emotions and Moods Kelli J. Schutte ‘william Jewel College a4eM Wome 1m Chapter 4 What are emotions are moods? Basic emotions and basic moods VVVV The functions of emotions — Sources of emotions and moods is not included Emotional Labor is not included Vv Affective events theory > Emotional intelligence Case for and against EI are not included > OB Applications of emotions and moods — Focus on: selection, decision making, leadership and customer service _ Global issues is not included Eppyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 42y Were Emo > The “Myth of Rationality” ~ Emotions were seen as irrational Managers worked to make emotion-free environments > View of Emotionality Emotions were believed to be disruptive — Emotions interfered with productivity — Only negative emotions were observed > Now we know emotions can’t be Separated from the workplace Eppyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 43Feelingsthat tend to be less intense than emotionsand that lacka contextual stimulus Intense feelings that are directed at someone or something Eopyright © 2011 Pearson Education, inc. publishing as Prentice Hall 44The Basic Emoti > While not universally accepted, there ape to be six basic emotions: 1, Anger Fear Sadness eZ 5 4. Happiness 5. Disgust 6. Surprise > All other emotions are subsumed under these six > May even be placed in a spectrum of emotion: — Happiness — surprise — fear — sadness — anger — disgust Eppyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 45Basic Moods: Positive and Negative Affect > > High Nogative Tense Alert High Positive Affoct . Affoct Nervous i Excted Stressed Foes Upset paren Sod Content Depressed Serene Low Negative fect Low Positive "aftect Fotigued Calmat Is the Function of Emotion? > Emotions can aid in our decision-making process. Many researchers have shown that emotions are necessary for rational decisions. x. Decision Making Eopyright © 2011 Pearson Education, inc. publishing as Prentice Hall a7Affective Events Theory (AET > ~ Personality and mood determine response intensity — Emotions can influence a broad range of work variables Work Environment * Characteristics of the job * Job demands * Requirements for emotional labor 1 Work Events Emotional Reactions | —™” * Daily hassles * Positive © Daily uplifts | * Negative Mm, Job Satisfaction Job Performance Personal Dispositions * Personality a. * MoodImplications of AET 1. Anemotional episode is actually the result of a series of emotional experiences triggered by a single event i) Current and past emotions affect job satisfaction Emotional fluctuations over time create variations in job performance w 4. Emotion-driven behaviors are typically brief and variable Both negative and positive emotions can distract workers and job performance wu reduc » Emotions provide valuable insights about behavior > Emotions, and the minor events that cause them, should not be ignored at work; they accumulate Eppyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 49Emotional Intelligence (El) » A person’s ability to: ~ Be self-aware * Recognizing own emotions when experienced — Detect emotions in others ~ Manage emotional cues and information > EI plays an important role in job performance > El is controversial and not wholly accepted Eopyright © 2011 Pearson Education, inc. publishing as Prentice Hall 410OB Applications of Emotions a oods > Selection — EI should be a hiring factor, especially for social jobs. > Decision Making — Positive emotions can lead to better decisions. > Leadership — Emotions are important to acceptance of messages from organizational leaders. > Customer Services Emotions affect service quality delivered to customers which, in turn, affects customer relationships Emotional Contagion: “catching” emotions from others Eppyright © 2011 Pearson Education, Inc. publishing as Prentice Hall aan