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Tyshea Dannielle Perkins

275 East High Street


Apt. U-417
Glassboro, NJ 08028
Home: (856) 243-2336
Cellular: (856) 332-3100
Email: Tperkins417@comcast.net

OBJECTIVE
To obtain a challenging administrative support position.

EDUCATION
Axia College of the University Of Phoenix
Associates in Health Administration-Medical Records
Anticipated Graduation-2009

EXPERIENCE
Our Lady of Lourdes Medical Center, Camden, NJ
Telephone Operator, March/2004 to Present
Operates telephone console and processes internal and external calls for the Lourdes Health
System which consist of 2 separate locations. Position entails giving incoming patient and
general information calls, answering various questions about different departments and
transferring calls to appropriate department, overhead paging of staff, and control center in all
emergencies; Manages all alarms throughout both medical centers. As well as, repair and
maintenance of all in house and long range pagers and all telephone systems throughout.

Point to Point Transportation, Exton, PA


Driver, May/2004 to August/2004
To provide escorted transportation to all clients, including, but not limited to, the elderly,
visually impaired or otherwise disabled and to anyone who is unable or unwilling to drive.

Metro One Telecommunications, Philadelphia, PA


Telephone Operator, August/2000 to January/2004
To provide enhanced directory assistance to wireless customers. To answer incoming directory
assistance calls in a call center environment. Retrieve requested listing by searching the multiple
databases, connecting customers to listings and providing directions. To report customer
suggestions and complaints, as well as preparing and submitting call tallies, update and credit
forms.

Manpower, Voorhees, NJ
File Management and Imaging Service Representative, August/1999 to November/ 1999
To work in a team environment that provides client support to all imaging and paper file client
servicing teams; also responsible for file management, mail handling, prepping, and scanning. To
record client time and statistics for all inbound mail received.
Olsten Staffing Agency, Voorhees, NJ
Benefit Customer Service Representative, March/1999 to May/1999
Responsible for assisting all employees with enrolling in their medical benefits during open
enrollment, position also required reviewing of medical options and benefit history using Mirror
Image. Access Case Management Systems was used to track and record calls, in addition, helped
employees with enrolling through the Telephone Enrollment System, address changes and to
process managed healthcare forms using Microsoft Access and First Union Flex/Manager.

SKILLS
All Microsoft Office Programs, Medical Terminology, FileNet Image Scanning, FileNet Manual
Indexing, FileNet Que Analyzer, Lotus Notes 4.6.3, WordPerfect 6.1, Fax, Calculator,
Photocopy Machine, Kodak 3500 Scanner, Telephone Voice Response Unit, Typing 45 wpm, 10
Key 8000 wpm, Data Entry 7500 wpm, (EDA) Enhanced Directory Assistance, (EWP)
Enhanced White Pages, (NDA) National Directory Assistance.