Beruflich Dokumente
Kultur Dokumente
Louise Fletcher
Rajeev Aggarwal
Keep It Simple
How Banks Can Do
Less and Deliver More
Contact Information
London
Alan Gemes
Partner
+44-20-7393-3290
alan.gemes@booz.com
Louise Fletcher
Partner
+44-20-7393-3530
louise.fletcher@booz.com
Rajeev Aggarwal
Senior Associate
+44-20-7393-3404
rajeev.aggarwal@booz.com
Growth
’97–’06
300
182%
250
200
Manufacturing/Electronics
150 47%
Retail Trade
14%
100 Financial Services
50
0
1997 1998 1999 2000 2001 2002 2003 2004 2005 2006
Exhibit 2
U.K. Banks Can Move to Best-in-Class Cost–Income Performance
51
6
45
(11%)
1
Includes HSBC, RBS, Barclays, and Lloyds
Source: Bloomberg; Booz & Company analysis; annual company reports; The Banker
90
80
60
50
40
30
20
10
0
0 100 200 300 400 500 600 700 800 900
Exhibit 4
Branch Agent Sales Time
35–40%
Transaction
Processing, 60%
Queries, Training,
and Downtime
60–65%
Exhibit 5
Shadow Staff Impact on Organisational Complexity
90% 91%
84%
75% 75% 77%
64% 63% 62%
Louise Fletcher is a
financial services partner with
Booz & Company based in
London, and leads the firm’s
global IT practice. She
specializes in maximizing the
benefits of large-scale transfor-
mations with companies in the
banking and insurance indus-
tries, with a focus on customer
and distribution operations
as well as administrative and
manufacturing operations.
Rajeev Aggarwal is a
senior associate with
Booz & Company in London.
He focuses on performance
improvement through
operational transformation in
financial services.
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©2009 Booz & Company Inc.