Who Are We?

The IGA Coca-Cola Institute is a dynamic center

To learn more about the
for learning and research dedicated to sharing
knowledge, advances and trends with IGA Coca-Cola Institute
independent food retailers worldwide. visit our Web site
www.igainstitute.com
What is Our Mission?
Our mission is to accelerate learning!
The goal of the Institute is to help our students
continually improve their knowledge, skills and
performance.
ACCELERATING
Why choose our Online Training?
The Institute offers: LEARNING!
− best value in the market
− intuitive design for new computer users
− measurable training results
− flexible training schedules

Classroom Online Resource

Training Training Center

“Excellent work! I have learned

more than I ever imagined.”
Juan Ramirez, SMC Alumni
IGA Coca-Cola Institute Keith’s IGA
8745 West Higgins Road, Suite 350
Chicago, IL 60631
P: 1.800.321.5442
F: 773.693.9178
E: igainstitute@igainc.com
“I couldn't wait to do another
online course.”
Help Desk: 773.695.2611
Sandy Speaks, Online Student
The Institute is a 501[c][3] non-profit
4/15/2008 Baltimore IGA
educational foundation.
FEIN 36-2269414
 CLASSROOM TRAINING ONLINE TRAINING RESOURCE CENTER
In the classroom programs participants have The Institute offers a continually expanding The Resource Center is an online collection of
the opportunity to learn from market experts, selection of certification courses designed by training materials, reference documentation
retailers and manufacturers. Together experts to meet the needs of the independent and assessment tools. This valuable resource
participants explore the latest industry trends retailers. contains more than 3,000 pages in various
and discover best practices, all in a classroom languages.
Students can take
setting.
courses
Supermarket Management Class anytime/anywhere
and work at their
This five-day class is a hands-on immersion own pace. This
program focused on the independent retailer. innovative program
More than 15 industry experts teach supports a blended
participants effective management skills to approach that
improve store and departmental operations, combines the store’s existing training with the
financials and Institute’s online certifications to create a
people complete and consistent program.
performance.
Store tours The system manages the tests and scores
complement the online. Managers can generate detailed reports Articles & Presentations
curriculum. The on the training activity of their stores. These resources cover topics including how to
class is offered in stand out among competitors, industry
spring and fall. Research on the Institute’s Online Training innovation, consumer research (branding),
October 2006 - Chicago
best practices and much more.
• 80% of our students perform their job better

International Category Management • 89% of our students have more self-confidence to do Training Manual
their job
This two-day workshop is focused on analyzing The Training Manual details best operation
• 71% of our students reduced the number of errors
the category management process and practices for each department in a
on the job
applying it to detailed case studies. Both, the supermarket. It is organized in sections to
retailer and the manufacturer perspectives are permit immediate updating as new products,
considered. An exploration of the future trends technologies, and operating policies and
Level 1 Level 2
that will affect the entire industry wraps up the procedures come into practice. Topics include:
workshop. 1. Welcome to Web-based 1. Welcome to Web-based Produce Department,
Training Training for Mgrs. Meat Department,
2. Bakery Clerk 2. 5 Star Assessment Tutorial Financial Management
Blended Approach 3. Cashier 3. Assistant Bakery Manager and Industry Facts and
4. Courtesy Clerk 4. Assistant Deli Manager Figures.
The Institute’s classroom training is 5. Customer Service & 5. Category Management
blended with online training courses. Professionalism 6. Cheese Specialist Human Resources
6. Deli Clerk 7. Food Retailing Today
The Human Resource
7. Floral Clerk 8. Food Safety & Sanitation
section offers a broad
8. Frozen Foods/Dairy Clerk 9. Loss Prevention
scope of job descriptions
9. Grocery Stocker 10. Meat Apprentice
specific to each
10. Intro. to Food & Health 11. Non-Alcoholic Beverages
department, from Store
11. Meat Wrapper Department
12. NY Tobacco Law 12. NY Food Safety & Sanitation
Manager to Cashier. The sub-section on hiring
13. Produce Clerk 13. Promotions & Merchandising practices has tools and tips to select the right
candidate for your store, including description
Some courses are available in Spanish, Portuguese, Chinese, of employee attitudes and skills, recruiting,
and Japanese. See the Web site for details.
training and leadership.