KARISHMA SHARMA

Mobile: +91-7503077506, 9887354876

Email: nansharma21@gmail.com

Working as a Team leader and Course Counsultant in Global Enterprise

Infotech Solution in Pune since Oct 2009.

Vision

1 Would work towards ascending the professional graph by sheer

excellence and integrity.
2 Breeding the best in class talent pool and eventually nurturing their
course of action.
3 To be best in whatever I do and touch the lives of people who work with
me.
4
Work Experience

Presently Working With WEXPER INDIA Ltd as a HR Executive

(May 2010 to till date)

Roles and Responsibilities:

1 Recruiting the employees.

2 Providing solution to the customer queries and convincing the client.
3 Manage day-to-day activities of the team and ensure compliance to
procedures and policy guidelines, encourage and motivate agents to
perform consistently in a job environment
4 Develop agent skill sets and manage personal development goals for
the agents
5 Supporting the team on day to day challenges to avoid unwanted
escalations.
6 Strengthen the Team by providing motivation, Performance
Management and timely Coaching & Feedback.
7 Process trainer for new joiners.
8 Dealing with visitors, customers and walk in clients.

Team Leader - Global Enterprise Infotech Solution (October, 2009 –

April,2010)
Roles and Responsibilities:

1 Handling a team of 8 associates.

2 Recruiting the employees for designed courses.
3 Searcing of the employees through different websites
4 Providing solution to the customer queries and convencing the client.
5 Manage day-to-day activities of the team and ensure compliance to
procedures and policy guidelines, encourage and motivate agents to
perform consistently in a job environment
6 Develop agent skill sets and manage personal development goals for the
agents
7 Supporting the team on day to day challenges to avoid unwanted
escalations.
8 Setting up the KRAs for the team.
9 Strengthen the Team by providing motivation, Performance
Management
and timely Coaching & Feedback.
10 Process trainer for new joiners.
11 Dealing with visitors, customers and walk in clients

Academic Profile

1 M.B.A. from Singhad Institute, Pune (2009)

2 B.A. from RD Girls College, Bharatour, University of Rajasthan (2006)
3 12th from Kalamandir School, Rajasthan Board (2003)
4 10th from Kendriya Vidhyala, CBSE Board (2001)
Summer Training

Organization : National Bearing Company,Jaipur

Project Title : Training Effectiveness
Duration : From May 1,2008 to June 30, 2008\

Seminars/Confrence Attended

1 NATIONAL HR CONFRENCE HR seminar at SIBACA in 2008

2 ENTERPRENUERSHIP DEVELOPMENT PROGRAME MANAGEMENT by MCD
in Pune.
3 Attended seminar of Human Planner named "HUMAN RESOURCE
PLANNING '08" on Feb '08.

Computer Skills

5 Microsoft Office Applications – Word, Excel and PowerPoint

 6 Good working knowledge of Foxpro

Strength

1 Excellent Writing and verbal communication

2 Problem solving and decision making skills
3 Optimistic, Positive thinking, Ability to work in challenging environment
4 Work effectively with diverse group of people
5 Excellent people management
6 Inborn Motivator & Eager to learn

Interests

1 Reading books
2 Solving Puzzles

Personal Profile

Date of Birth : 29th Nov. 1985

Marital Status : Unmarried
Father’s name : Mr. Rakesh Sharma
Address : B-29 Triveni Nagar,Jaipur

I hereby declare that the information furnished above is true to the best of
my knowledge and belief.

Date: 1 july 2010

Place: Gurgaon
(Karishma Sharma)