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Troubleshooting Guide

This troubleshooting guide will provide you with information about Star Wars® Knights of the Old
Republic® II: The Sith Lords™. You will find solutions to common problems that were encountered while
running the game in the Windows 98 SE, Millennium Edition (ME), 2000, and XP operating systems with
OpenGL 1.4 and DirectX 9.0c.

Table of Contents

1. General Information

2. General Troubleshooting

3. Installation

4. Performance

5. Video Issues

6. Sound Issues

7. CD-ROM Drive Issues

8. Controller Device Issues

9. DirectX Setup

10. How to Contact LucasArts


11. Web Sites

-1- General Information


DISCLAIMER
This troubleshooting guide reflects LucasArts’ best efforts to account for and attempt to solve problems
that you may encounter while playing the Star Wars Knights of the Old Republic II computer video
game. LucasArts makes no representation or warranty about the accuracy of the information provided in
this troubleshooting guide, what may result or not result from following the suggestions contained in this
troubleshooting guide or your success in solving the problems that are causing you to consult this
troubleshooting guide. Your decision to follow the suggestions contained in this troubleshooting guide is
entirely at your own risk and subject to the specific terms and legal disclaimers stated below and set forth
in the Software License and Limited Warranty to which you previously agreed to be bound.

This troubleshooting guide also contains reference to third parties and/or third party web sites. The third
party web sites are not under the control of LucasArts and LucasArts is not responsible for the contents of
any third party web site referenced in this troubleshooting guide or in any other materials provided by
LucasArts with the Star Wars Knights of the Old Republic II computer video game, including without
limitation any link contained in a third party web site, or any changes or updates to a third party web site.
LucasArts is not responsible for webcasting or any other form of transmission received from any third
party web site nor is LucasArts responsible if the third party web site is not working appropriately,
including without limitation if the designated third party web site cannot be accessed due to an inaccurate
URL.

LucasArts is providing reference to third parties and/or third party web sites to you only as a convenience,
and the inclusion of any third party and/or third party web site does not imply endorsement by LucasArts
of the respective third party or third party web site, or any association with the operators of any third party
web site. You are responsible for viewing and abiding by the privacy statements and terms of use posted
at the third party web sites. Any dealings with third parties (including advertisers) referenced in this
troubleshooting guide or in any other materials provided by LucasArts with the Star Wars Knights of the
Old Republic II computer video game or participation in promotions, including the delivery of and the
payment for goods and services, and any other terms, conditions, warranties or representations
associated with such dealings or promotions, are solely between you and the advertiser or other third
party. LucasArts or any of LucasArts’ affiliated entities shall not be responsible or liable for any part of any
such dealings or promotions.

WARNING PHOTOSENSITIVE SEIZURES


A very small percentage of people may possibly experience a seizure when exposed to certain light
patterns, flashing lights or other visual images that appear in computer software games. If you, or anyone
in your family, have an epileptic condition, consult your physician before installing or using this software.
Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can
possibly cause a seizure while viewing a computer software game. Reported seizures may have a variety
of symptoms, including lightheadedness, altered vision, eye or face twitching, nausea, headaches, jerking
or shaking of arms and legs, disorientation, confusion, or any involuntary movement or convulsions.

Supported Operating Systems


To be able to play Star Wars Knights of the Old Republic II, you must have Windows 98 SE,
Millennium Edition (ME), 2000, or XP installed and configured correctly and your computer hardware must
be OpenGL 1.4 and DirectX 9.0c compatible. To assure that your system is configured correctly, you may
need to install the current Windows updates, as well as the latest drivers for your particular motherboard.

Windows 98 SE entered its non-supported phase as of December 2004. Because of this, some hardware
manufacturers no longer develop drivers for this operating system.
If you are running Windows 2000 or XP, you must have local Administrator or Power User rights to
properly install the game. Only local Administrator rights will allow you to update DirectX in these
operating systems.

Minimum System Requirements


Computer: 100% DirectX 9.0c compatible computer required.

CPU: Pentium III or Athlon class 1 GHz or faster CPU required.


Pentium 4 or Athlon XP class 1.6 GHz or faster CPU recommended.

Memory: 256 MB RAM required.


512 MB RAM recommended.

Graphics Card: 32 MB OpenGL 1.4 compatible AGP or PCX 3D Graphics card with
Hardware Transform and Lighting (T&L) Capability required.

Sound Card: 100% DirectX 9.0c compatible audio device required.

CD-ROM: Quad Speed CD-ROM required.


16 Speed CD-ROM or DVD-ROM drive recommended.

Input Device: Keyboard and mouse required.

DirectX: Microsoft DirectX 9.0c is included on this CD. You will be prompted to install DirectX
during the installation of this game if this or a more recent version is not already
properly installed on your system.

NOTE: DirectX may require the "latest" updates for your operating system.
This may also include the latest drivers for your particular motherboard,
sound and video hardware.

Installation: Installation requires 3.5 GB of free hard drive space. We recommend that you
have at least an additional 200 MB of free space available after installing the
game for the Windows swap/page file and save games.

-2- General Troubleshooting


Star Wars Knights of the Old Republic II was designed to run under Windows 98 SE, Millennium (ME),
2000, or XP with OpenGL 1.4 and DirectX 9.0c. If the game unexpectedly freezes up, returns you to your
desktop, or if you experience any other severe problems, you should try to properly shut down Windows
and reboot your computer. (As a rule, you should never turn off your computer while the hard drive is
active.) This will help prevent possible problems related to the error that you have experienced. It is
especially important to reboot your computer before trying any of the troubleshooting tips included in this
guide or before attempting to restart the game.

NOTE: If your computer reboots into Safe Mode, go to Shut Down Windows and choose Restart the
Computer. This will put you back into Windows’ normal operating mode.

Why Can’t I Get The Launcher To Respond?


•The Star Wars Knights of the Old Republic II CD may have been removed.
•The Star Wars Knights of the Old Republic II CD may be scratched or dirty.
•Your CD-ROM drive may have stopped responding.
•There may be a hardware conflict in your system.
•Your computer may not be 100% DirectX 9.0c compatible.
Please consult DirectX Setup (Section 9) or CD-ROM Drive Issues (Section 7) in this troubleshooting
guide for more information.

I Cannot Launch Star Wars Knights of the Old Republic II. What Do I Do Now?
•Check to see how much room is available on your hard drive to make sure that you have enough free
space for Star Wars Knights of the Old Republic II to run. It is recommended that you have at least
200 MB of free space after installing the game for the Windows swap/page file and save games.
•Check to see if you have any other applications running, such as memory managers, screen savers, or
virus protection programs. Please refer to Should I Have Other Programs Running in the
Background in this section for more information.
•Check that you have the latest video drivers available for your machine. Failure in launching the game
may occur because of driver incompatibilities. Please refer to Video Issues (Section 5) for more
information.
•Check DirectX Setup (Section 9) in this troubleshooting guide for directions on how to find out if DirectX
supports your computer hardware.
•Check the Star Wars Knights of the Old Republic II CD to see if it is dirty or scratched. The CD-ROM
drive may be having trouble reading the CD. Please check CD-ROM Drive Issues (Section 7) for
more information.
•You may be trying to launch the game on a Windows Profile that does not have Administrator or Power
User privileges.
•You may have a corrupted installation. Try uninstalling, and then reinstalling Star Wars Knights of the
Old Republic II.
•If none of the suggestions above help, please check Unable to Launch the Game after Installation in
Installation (Section 3).

What Should I Do if My Computer Goes to a Black Screen or Locks Up?


If you end up at a black screen or the game appears to lock up, please press ALT-F4 before trying
anything else. If this fails, press CTRL-ALT-DEL once and choose END TASK on Star Wars: Knights of
the Old Republic II: The Sith Lords, which should take you back to the desktop. Windows 2000 and
XP users will need to click on Task Manager, and then choose END TASK. If you do not see a dialog
box after pressing CTRL-ALT-DEL, press ENTER twice and this should take you back to the desktop.
Then restart your computer and try running the game again.

Why Do I Keep Hearing Static in Star Wars Knights of the Old Republic II?
•Your sound card may not be fully DirectX compatible. Please look at DirectX Setup (Section 9) in this
troubleshooting guide for information about how to check for DirectX compatibility.
•You may need to update the drivers for your sound card.
•Your volume may be turned up too loud in Windows.
•Your amplified speakers may be plugged into speaker-out on your sound card.
Please consult Sound Issues (Section 6) in this troubleshooting guide for more information.

Should I Have Other Programs Running In The Background?


Generally, we have found that it is not a good idea to run any other programs in the background while
playing Star Wars Knights of the Old Republic II. Please turn off any active screen savers while
running this game, as they may interrupt the game and cause problems. Various video, sound, or memory
problems may occur if other programs are running, including virus-detection utilities. You may need to
disable or close programs that start automatically when Windows is started, such as the Microsoft Office
Toolbar and the Live!Ware Creative Launcher. Some of these programs display icons on the system tray
section of your taskbar. If you have icons on your taskbar, right-click on each of them and select the
option to disable, unload, or close them before running Star Wars Knights of the Old Republic II. The
next time you start your computer, these items will load once more and the icons will return. If you cannot
disable them from the taskbar and you experience problems running Star Wars Knights of the Old
Republic II, we recommend that you consult Windows Help for information on how to remove shortcuts
or how to keep other programs from running in the background.

Desktop Flashes When Windows Open on the Desktop


When running Star Wars Knights of the Old Republic II in Windows 98 SE, you may see the desktop
flash before or after a movie plays if windows are open on the desktop. If this occurs, we recommend that
you to close any windows that are open on your desktop before entering the game.

Running On Low-End Systems


When running Star Wars Knights of the Old Republic II on a low-end system, you may experience
some stuttering in the sound and graphics. This usually happens if other programs are running or your
system resources are low. Freeing up system resources may improve performance. Check Performance
(Section 4) in this troubleshooting guide for more performance tips.

Power Management
If your computer is equipped with a Power Management feature, you may want to disable it. Please
consult your computer's documentation or the manufacturer for assistance in doing this. When Power
Management is enabled, the following problems may occur:
•The game may crash or go to a blue screen when sleep mode activates.
•The Windows mouse cursor may appear when the computer returns from sleep mode.
•The monitor may go to a black screen while you are playing or when sitting at one screen for long
periods of time.

Desktop Color Palette


If you experience problems running the game, we recommend that you set your desktop Color Palette or
Colors to True Color (32-bit). When running Star Wars Knights of the Old Republic II with your
desktop set to a color palette other than 32-bit, some video cards may experience problems launching the
game or you may see graphic corruption. In most cases, switching to True Color (32-bit) solves these
problems. To change your desktop color palette and resolution:
•Right-click on the desktop where there are not any icons.
•Choose Properties from the shortcut menu.
•Click on the Settings tab.
•Windows 98/ME/2000: Look at Colors.
•Choose True Color (32-bit).
•Windows XP: Look at Color Quality.
•Choose Highest (32-bit).
•Click OK to close this window.
•If your computer prompts you to, restart.

Task Switching and Windowed Mode


Task Switching and Windowed mode are not supported in Star Wars Knights of the Old Republic II.

Restoring Default Settings


You may encounter various issues after changing settings in the in-game Options menus, such as
crashing, very low performance, or going to a blank screen after adjusting graphics options. If this occurs,
you may need to restore the game to default settings. To restore the game to default settings:
•Exit the game.
•Open the game launcher.
•Click the Configure button.
•Click the Recommend Settings button.

Windows 2000 and XP Issues

Administrative Rights
Some of the steps noted in this Troubleshooting Guide that require you to make adjustments to your
system, such as setting up your monitor, will not be available for you to modify unless you are logged onto
the system with Administrative Rights. Without these rights, you may be unable to select the option
because it is grayed out. You will be unable to install DirectX unless you are logged on with Administrative
Rights.

Playing the Game in a Limited (Restricted) User Account


You will be able to play Star Wars Knights of the Old Republic II on a Limited User account after the
game has been installed by the Administrator. The game must be installed to the My Documents folder
of the Limited User (i.e. C:\Documents and Settings\Limited User\Limited User’s Documents\KotOR2).

You will be unable to start the game through the game launcher when playing as the Limited User. When
attempting to run the game from the launcher, you will receive an error message stating that the game is
not properly installed. To play Star Wars Knights of the Old Republic II, you must run the game directly
from swkotor2.exe, which is located at the root of the install path for the game.

Keyboard Functionality in Windows 2000 and XP


When playing Star Wars Knights of the Old Republic II on a Windows 2000 or XP system, pressing
ALT, CTRL or SHIFT multiple times may bring up a Windows dialog box while playing the game. This is a
function of Accessibility options. For information regarding disabling this feature, please consult Windows
Help.

Out of Virtual Memory Error In Windows 2000 or XP


When playing Star Wars Knights of the Old Republic II on a 256MB system with Windows 2000 or XP,
you may see an Out of Virtual Memory Error while playing or when exiting this game. This occurs in
part because of the higher memory requirements for Windows 2000 and XP. If this occurs, we
recommend that you exit the game and reboot your computer to clear the memory before playing again. If
the problem persists, you may want to adjust your Page file settings to allow Windows to start the game
with more virtual memory. Consult Windows Help for information on how to modify your Page file settings.

-3- Installation
Available Hard Drive Space on Drive C
Installation requires hard drive space on your C drive when you install to a different hard drive because
InstallShield stores uninstall information on the C drive. Because of this, you may see an error during
installation stating that you do not have enough free space to install the game when there is ample room
available in the install directory. If this occurs, you will need to free at least 20 MB on the C drive prior to
installation.

Installing and Playing Star Wars Knights of the Old Republic II in Windows 2000 or XP
You must be logged in with local Administrator or Power User rights to properly install and play Star Wars
Knights of the Old Republic II on a Windows 2000 or XP system. Administrator rights also allow you to
update DirectX in these operating systems.

Installing Star Wars Knights of the Old Republic II


Please check the amount of available hard drive space on your system before installing Star Wars
Knights of the Old Republic II. Installation requires 3.5 GB of free hard drive space. We recommend
that you have at least an additional 200 MB of free space available for the Windows swap/page file and
save games. If you have too little free space on your hard drive after installing Star Wars Knights of the
Old Republic II, you may be unable to start the program.

Installation will prompt you for an installation location, ask where to place shortcuts in the Start Menu, ask
if you want a shortcut on your desktop, and prompt you to install DirectX 9.0c if this or a newer version
are not detected on your system. The default install path is C:\Program Files\LucasArts\ SWKotOR2.

Installing DirectX 9.0c


You will be prompted to install DirectX 9.0c during the installation of Star Wars Knights of the Old
Republic II. DirectX 9.0c must be installed on the system to play the game. If you choose not to install
DirectX 9.0c, you may experience crashes in the game when attempting to play Star Wars Knights of
the Old Republic II on an earlier DirectX version.

CD Ejected During Install


If the CD is removed from the drive during installation at any time other than when prompted to switch to
the next disc, the installation may be incomplete or the game may crash to the desktop. When this occurs,
you may be unable to reinstall through the launcher. To reinstall the game, insert Disc 1 – Play Disc and
run Setup, which is located at the root of this CD. This will properly install the game.

Component Transfer Error


You may see a Component Transfer Error message when installing the game if you purchased a
defective CD, or the CD is incompatible with your Optical Drive.

Shortcut Does Not Appear On the Desktop


You will be prompted to create a shortcut to Star Wars Knights of the Old Republic II on your desktop
during Installation. The shortcut to the game may not be displayed on your desktop after installation if
your system is configured for multiple users, with each person using a separate profile. If this occurs, you
will need to navigate to the Windows Desktop folder and copy the shortcut to your current desktop or copy
the shortcut from the Start Menu to your desktop.

Unable to Launch the Game after Installation


If you are experiencing problems trying to launch the program after a successful installation, please try
the following:
•Re-boot the system and try launching the program again.
•Make sure you have the retail “Play” disc in a local CD/DVD drive.
•Close all other running applications, especially things such as Clean Sweep, anti-virus software,
ZoneAlarm, and CD burning software such as Nero or EZ CD creator.
•If you have more than one local CD/DVD drive, try all drives.
•If you have a Virtual CD Drive installed, make sure it is disabled.
•Make sure you have updated firmware for your optical drive AND that you have the latest motherboard
drivers available.
•Make sure you wait for the “Play” disc authentication after the program launches. It can take up to one-
half minute (30 seconds) or more for initial disc authentication.

If you have tried all of the above and are still having trouble, please generate an analysis file for
submission to the SecuROM tech support group so we may be of further assistance. The analysis file
contains important information to help us analyze the program launch issues you are experiencing. After
successfully creating the file, the necessary data will be exported and stored in an “AnalysisLog.sr0” file.
Please perform the following steps:

•Make sure you have the retail “Play” disc in a local CD/DVD drive.
•Locate the game executable. It is named swkotor2.exe. This file is located in the folder where you
installed Star Wars Knights of the Old Republic II.
•Right click (right hand mouse button) on the executable and a dialog window will appear.
•Choose “Launch Analysis” from the menu and release the mouse.
•Shortly, a disclaimer window will appear.
•To proceed, please click on the “Yes” button.
•The application will now generate an AnalysisLog.sr0 file within the root of your C:\ partition (hard drive).
•Another dialog will appear to signify the successful generation of the analysis file. Click the “OK” button
to finish.
•If you have access to a compression utility program such as WinZip, please compress the file (some
email programs will corrupt the .sr0 file during transmission).
•Please email the .sr0 file or zip folder with a description of your issue with as much detail as possible. Be
sure to include things you have already tried. Please submit this information via the E-Mail Technical
Support link on Yoda’s Help Desk at the LucasArts support page.

Thank you for your cooperation and understanding. Please accept our sincerest apology for any
inconvenience you have incurred. Our goal is to solve your launch issues as efficiently and quickly as
possible.

Disclaimer: The ability to generate the analysis file has been developed with your personal interest in
mind to check for possible hardware and/or software incompatibility on your PC. To shorten the analysis
time, system information is collected (similar to the Microsoft's msinfo32.exe program). Data will be
compared with the SecuROM knowledge base to determine hardware and/or software conflicts.
Submitting the analysis file is totally voluntary. The collected data is for evaluation purposes only and is
not used in any other manner.

Can I Move The SWKotOR2 Folder After I Install?


If you wish to move the SWKotOR2 folder to a new folder, we recommend that you uninstall first, then
reinstall to the new location. Make sure to choose Yes when prompted to keep your saved games when
uninstalling so you do not lose your progress. Simply moving the folder will cause the uninstaller to be
unable to find the program and you will need to manually uninstall the game.

Uninstalling in Windows 98 SE and Windows ME


Star Wars Knights of the Old Republic II will not be listed in Add/Remove Programs in Windows 98 SE
or ME. You will need to use the Start Menu shortcut that was created during installation to uninstall the
game in these operating systems.

-4- Performance
Performance Issues in Star Wars Knights of the Old Republic II
When running Star Wars Knights of the Old Republic II on the minimum required system, you may
experience the following issues:
• It may be difficult to move in areas with heavy smoke or fog.
• There may be stuttering in the voice and sound.
• There may be pauses or hitching during the opening movie.
• There may be a slight hitch in gameplay when sound effects play in the game.
• There may be slow downs or stuttering during gameplay.
• Transitions may take a long time.

This occurs most frequently when other programs are running or if your system resources are below 70%.
Freeing up system resources may improve performance in the game. For more information, please refer
to the Close All Other Programs before Running Star Wars Knights of the Old Republic II section
below.
Improving Performance in Star Wars Knights of the Old Republic II
The following are a few suggestions that may free up system resources and improve performance in Star
Wars Knights of the Old Republic II.

To run Star Wars Knights of the Old Republic II with optimal performance:
•No other programs should be running in the background.
•System resources should be at least 85% free.
•To check this:
•Windows 98/ME: Right click on My Computer, choose Properties, choose the Performance tab,
and check System Resources under Performance Status.
•Windows 2000/XP: Press CTRL-ALT-DEL once, choose Task Manager, choose the
Performance tab, and check CPU Usage.
•There should be at least 200 MB of free hard disk space after installation.
•Your system should pass all tests run by the configuration utility, which is accessible through the
Configure button on the Star Wars Knights of the Old Republic II launcher.

Adjusting Configuration Options for Optimal Performance


If you experience any performance problems when running Star Wars Knights of the Old Republic II,
we recommend that you adjust your configuration options based upon the following guidelines:

• Choose the Low Texture Pack in the Configuration Utility, which is accessible through the Configure
button on the launcher.
• Choose Options from the Main Menu and select Graphics.
•Disable Grass.
•Choose Screen Resolution and select 800x600 instead of a higher resolution.
•Choose Advanced Options.
•Disable Anti-aliasing and Anisotropic filtering.
•Disable Frame Buffer Effects.
•Disable Soft Shadows.

Close All Other Programs Before Running Star Wars Knights of the Old Republic II.
This includes virus scanning, word processing and Internet programs. Simply disabling these programs
will not always help, as the programs will still use resources that are needed to run Star Wars Knights of
the Old Republic II. If you experience problems completely closing programs that are running, consult
the documentation for those individual programs. This is a common problem when trying to completely
disable virus-scanning software.

-5- Video Issues


This section of the troubleshooting guide will provide you with information on problems encountered with
specific video cards while running Star Wars Knights of the Old Republic II. First check to see if your
chipset is listed in the Supported 3D Chipsets section below. If your chipset is supported but you are
unable to resolve any video issues through this troubleshooting guide, please contact your hardware
manufacturer for updated video drivers. We have included a list of web sites for downloading drivers for
your specific card at the end of this document.

General Information and Troubleshooting Tips


OpenGL Compatibility
To run Star Wars Knights of the Old Republic II, your video card driver must have OpenGL 1.4
compatible drivers. OpenGL is a graphics API that was originally developed for professional workstations.
It is now a standard API (Application Programming Interface) for 3D hardware acceleration, utilized in
several current 3D games for the PC. Make sure you have the latest video drivers for your video card.

Vertex Shader and Pixel Shader Capability


When playing Star Wars Knights of the Old Republic II with a card without Vertex Shader and Pixel
Shader (VS/PS) capabilities, you will be unable to adjust the Soft Shadows and Frame Buffer Effects
options because these options are not supported when Vertex Shaders and Pixel Shaders are not
available.

Full Scene Anti-Aliasing (FSAA) and Anisotropic Filtering


Full Scene Anti-Aliasing (FSAA) and Anisotropic Filtering are considered advanced features, which
require extra processing power and resources from your graphics cards. These features may adversely
affect your framerate if your video card does not have the power to render them. If you experience low
framerates with FSAA or Anisotropic Filtering enabled, we recommend that you disable these features in
the Advanced Graphics Options menu.

Full Scene Anti-Aliasing (FSAA) Issues


You may experience the following issues when playing Star Wars Knights of the Old Republic II with
FSAA enabled:
•You may be unable to move in areas with heavy smoke or fog when FSAA is enabled. Disabling this
feature corrects this issue.
•Full Scene Anti-Aliasing (FSAA) may not appear to work correctly when adjusted in the game menu.
•Faint lines may appear in the background of Access Terminal screens if the FSAA option is set too high.
Lowering this setting corrects this issue.

Low-end Graphics Card Issues


When using a low-end graphics card, you may experience the following issues when playing Star Wars
Knights of the Old Republic II:
•You may see flickering graphics.
•Textures may be missing or they may display incorrectly.
•Full Scene Anti-Aliasing (FSAA) may not appear to work correctly.
•Performance may be slow in some areas, especially in areas with smoke effects.
•You may see poor frame rate in the game if the in-game resolution is set to 1152x864 or higher.
•You may lose control or the camera may spin wildly in mini-games.
Please check Adjusting Configuration Options for Optimal Performance in the Performance Section
of this troubleshooting guide for recommended settings if you experience any of the issues listed above.

Poor Performance and Missing Textures


You may experience poor performance and/or missing textures when playing Star Wars Knights of the
Old Republic II. If this occurs, please check the following before trying to start the game:
•Make sure that your video card is supported. Please check the list of Supported 3D Chipsets in this
section of the troubleshooting guide to see if your chipset is listed.
•Make sure you have the latest drivers for your video card. Please check this section of the
troubleshooting guide for the list of drivers that were tested with this game.
•Make sure that the Video Resolution in the Graphics Options menu is set to a lower resolution.

Soft Shadows
Soft Shadows are an effect for high-end video cards. Enabling Shadows may adversely affect your
framerate if your video card does not have the power to render them. If you are experiencing low
framerates with Soft Shadows on, please disable them.

1280x960 and Higher Display Mode Settings


Some cards may have issues when running the game after setting the Resolution to 1280x960 or higher
in the Graphics Options menu. You may experience severe hitching, a generally poor framerate, or
occasional lock-ups or crashes. If any of these issues occur when playing Star Wars Knights of the Old
Republic II, please select a lower resolution.

Crashing After Selecting 1280x960 or Higher Display Mode


The game may crash to the desktop or display an error message when you attempt to start a game after
changing display modes in the setup screen. This occurs if your monitor or its driver does not support the
display setting you selected. If this occurs, we recommend that you select the Configure option from the
Star Wars Knights of the Old Republic II launcher and select a lower resolution and refresh rate. You
may need to select the correct driver for your monitor or set your monitor to Plug and Play to select higher
display modes. For more information, please refer to the Setting Up Your Monitor section below.

Task Switching Using Alt+Tab or Ctrl+Esc


Task switching out of Star Wars Knights of the Old Republic II may have unintended side effects on
the game with certain video cards when using certain drivers. In general, we recommend that you don't
task switch in and out of Star Wars Knights of the Old Republic II.

Integrated Video Chipsets


When your computer has an onboard video chip on the motherboard and the system only meets the
minimum requirement for RAM, you may experience various problems that occur because the video
chipset may use system memory for its video memory. You may experience the following issues:
•Star Wars Knights of the Old Republic II may not run.
•You may go to a black screen, especially after task switching for a prolonged period of time.
•The frame rate may be slow and choppy.
•Transitions may be slow.
•Sound may stutter and pop.

Setting Up Your Monitor


If you experience any video problems, you should make sure that your monitor is set up correctly in the
display control panel. To do this:
•Right-click on the desktop where there are no icons.
•Choose Properties from the shortcut menu.
•Click on the Settings tab.
•Click on Advanced…
• Windows 98/ME: Select the Monitor tab and click on Change…
• Windows 98: Click on Next>
• Windows ME: Choose Specify the location of the Driver…
• Click on Next>
• Choose Display a list of all drivers… and click on Next>
• Windows 2000/XP: Select the Monitor tab and click on Properties.
• Click on the Driver tab.
• Click on Update Driver…
• Windows 2000: Choose Display a list of all drivers…
• Click on Next>
• Windows XP: Choose Install from list or specific location…
• Choose Don’t search. I will choose the driver to install…
• Click on Next>
•Choose your monitor from the list. If you are unable to find your monitor listed, please consult the
manufacturer of your monitor to see if they have Windows drivers available. This driver allows
Windows to set up the monitor correctly.
•If the correct monitor is not an option in Show Compatible Devices, click on Show All Devices, scroll
through the list of manufacturers, click on the correct one, then click on the name of your monitor. If
you are unable to find the correct monitor listed, go to standard monitor types at the top of this list and
select Plug and Play Monitor. This driver should work with most Windows compatible plug and play
monitors, and may correct issues with some older video cards.

Non-DDC Monitors
We have found that when using a non-DDC monitor, refresh rates and resolutions may not be reported
correctly to Windows. A Non-DDC (Display Data Channel) monitor cannot communicate with the video
card to access information regarding the supported resolutions and refresh rates. When using a non-DDC
monitor, you may experience the following issues at certain resolutions:
•Black screens
•Stretched or skewed screen sizes
•The top portion of the screen may not be visible.
• The game may draw past the bottom and right margins of the screen when the in-game resolution is
set to 800x600 or 1600x1200.
We recommend that you select the Configure option from the Star Wars Knights of the Old Republic
II launcher and choose a different resolution in the Configuration Utility to correct this issue.

Movies Not Centered


Movies in Star Wars Knights of the Old Republic II play at 640x480. If you are experiencing movies
playing off center, your monitor may not be properly aligned for a 640x480 display. Please adjust your
monitor alignment while a movie is playing to resolve this issue.

Multi-Monitor Configurations
Multi-monitor configurations are not supported in Star Wars Knights of the Old Republic II. The game
may crash when attempting to run the game on a multi-monitor configuration.

Last Chance Graphics Fix


If you are still encountering issues with getting the game to run, there is one last thing you can try which
may resolve certain graphics issues if all else fails. Edit your “swkotor2.ini” file and locate the [Graphics
Options] section. Add a new line and add the following statement:

Disable Vertex Buffer Objects=1

Currently Supported 3D Chipsets


Below is a list of the 3D chipsets that are supported in Star Wars Knights of the Old Republic II. The
following chipsets work with Star Wars Knights of the Old Republic II, but some may exhibit certain
issues listed below under Specific Video Issues. Please make sure that you are using the latest drivers
for your video card.

The following are the download URLs for ATI and nVIDIA drivers:
ATI: http://www.ati.com/support/driver.html
NVIDIA: http://www.nvidia.com/content/drivers/drivers.asp

Supported 3D Chipsets and Video Drivers

Windows 98/ME
Chipset Driver Version #
ATI Radeon 8500 through 9200 Catalyst 4.11 4.14.0010.9150
ATI Radeon 9500 through 9800 Catalyst 4.11 4.14.0010.9150
nVIDIA GeForce 2/3/4 family ForceWare 66.94 4.14.0010.6694
nVIDIA GeForceFX family ForceWare 66.94 4.14.0010.6694
nVIDIA GeForce 6 family ForceWare 66.94 4.14.0010.6694

Windows 2000/XP
Chipset Driver Version #
ATI Radeon 8500 through 9200 Catalyst 4.12 6.14.0010.6497
ATI Radeon 9500 through 9800 Catalyst 4.12 6.14.0010.6497
ATI Radeon X300 through X800 Catalyst 4.12 6.14.0010.6497
nVIDIA GeForce 2/3/4 family ForceWare 66.93 6.14.0010.6693
nVIDIA GeForceFX family ForceWare 66.93 6.14.0010.6693
nVIDIA GeForce 6 family ForceWare 66.93 6.14.0010.6693

When using any of these chipsets, you should be using the latest drivers for your card unless noted
above. We have included a list of web addresses for downloading drivers for your specific card at the end
of this document.

Currently Unsupported 3D Chipsets


The following chipsets did not meet the minimum specification or were found to have significant problems
when playing Star Wars Knights of the Old Republic II. Some chipsets listed below may end up
working if updated drivers become available. For an updated list of supported cards please check the
LucasArts Web page at http://www.lucasarts.com/.

•3dfx Voodoo 2
•3dfx Voodoo 3
•3dfx Voodoo 4/5 (VSA 100)
•3dfx Voodoo Banshee
•3dfx Voodoo Graphics (Voodoo 1)
•3dfx Voodoo Rush
•#9 Ticket to Ride family
•ATI 3D Rage II
•ATI Rage 128 family
•ATI Rage Pro family
•ATI Radeon 7000/7200/7500
•Intel i740/i810
•Intel i845/i865
•Intel i915
•Matrox G100/G200
•Matrox G400/G450/G550
•Matrox Millennium P650/P750
•Matrox Parhelia 512
•Mpact 2
•PowerVR 250
•PowerVR Kyro/Kyro II
•PowerVR PCX/PCX-2
•NVIDIA RIVA 128/128 ZX
•NVIDIA RIVA TNT/TNT2 family
•NVIDIA GeForce 256
•NVIDIA GeForce 2 MX
•Permedia 2
•Rendition V1000
•Rendition V2100/V2200
•S3 DeltaChrome S8
•S3 Savage 2000
•S3 Savage 3D
•S3 Savage 4
•S3 ViRGE family
•SiS 315
•SiS 6326
•SiS Xabre 200/400/600
•Trident 3D Image 975/985
•Trident Blade 3D 9880
•Trident BladeXP
•XGI Volari V3/V5/V8

Specific Video Issues

Asus V8420 (GeForce4 Ti 4200)


When playing Star Wars Knights of the Old Republic II on this card with the manufacturer driver
Win9XME4523 (4.14.0010.4523) in Windows 98SE, you may experience poor performance or the game
may crash. If this occurs, we recommend that you use the nVIDIA ForceWare 66.94 (6.14.0010.6694)
driver.

ATI Radeon Chipsets


When playing Star Wars Knights of the Old Republic II on a card with one of these chipsets, you may
experience the following issues:
•If you are having problems using high resolutions, such as 1600x1200, you may need to adjust the
maximum allowed screen resolution in the ATI Display Properties. Go to the Advanced Display
Settings, and select Display. If the maximum allowed screen resolution is set lower than the
resolution you are trying to use in the game, then the video driver is preventing you from using this
setting. ATI has been informed of this issue. We recommend that you check for updated drivers,
which may correct this.
•You may see polygons stretch across the screen while playing the game. Please check for updated
drivers, which may resolve this issue.
•You will be unable to modify Anti-Aliasing in the Advanced Graphics Options menu on these cards in
Windows 98 and Windows ME. To enable FSAA in these operating systems, you will need to adjust
this setting in the ATI Control Panel.
•You may see graphic corruption when the resolution is set to 800x600 with FSAA set to 6 Sample AA
and Frame Buffer Effects enabled in Windows 2000 and Windows XP. This does not occur if you
lower the FSAA setting to 4 Sample AA or 2 Sample AA. This issue does not occur when using the
ATI Catalyst 4.12 (6.14.0010.6497) driver.
•Changes made to the Brightness slider may not have an effect the first time an in game movie is played
in Windows 2000 and Windows XP. We have found that playing any movie a second time will correct
this issue. We recommend that you check for updated drivers, which may correct this.

ATI Radeon 8500, 9000, or 9200 Chipsets


When playing Star Wars Knights of the Old Republic II on a card with one of these chipsets, you may
experience the following issues:
• Changes made to the Brightness slider may not be retained after exiting the game. When you restart
the game, the brightness will be at the default setting, but the slider will be in the position that you
selected before exiting the game. Please check for updated drivers, which may correct this issue.
• Highly detailed textures may display a moray pattern that changes with camera movement.
Increasing the level of Anisotropy in the Advanced Graphics Options menu may help alleviate this
issue.

ATI All-in-Wonder Radeon 9800 Pro


When playing Star Wars Knights of the Old Republic II on an All-in-Wonder Radeon 9800 Pro, you
may experience the following issues:
• The game may crash to desktop after displaying the introduction movies when using the
manufacturer CD driver. We recommend that you use the Catalyst 4.11 (4.14.0010.9150) driver in
Windows 98SE and ME, or the Catalyst 4.12 (6.14.0010.6497) driver in Windows 2000 and XP to
correct this issue.
• Windows 2000: The introduction movies may be sized incorrectly and off center if the game is
launched with the ATI Multimedia Center running on the Windows desktop. We recommend closing
the ATI Multimedia Center before launching the game to resolve this issue.
• Windows 2000: The Scan Hardware feature of the Configuration Utility in the game launcher may fail
the video card when using the manufacturer CD driver. We recommend that you use the Catalyst
4.11 (4.14.0010.9150) driver in Windows 98SE and ME, or the Catalyst 4.12 (6.14.0010.6497) driver
in Windows 2000 and XP to correct this issue.

ATI Radeon X800 XT Platinum


When playing Star Wars Knights of the Old Republic II on a Radeon X800 XT Platinum with the
manufacturer CD driver (6.14.0010.6444) in Windows 2000, you may see black pixels corrupt the display
at a resolution of 1600x1200 with Frame Buffer Effects disabled. We recommend enabling Frame Buffer
Effects to correct this issue. The issue does not occur when using the Catalyst 4.12 (6.14.0010.6497)
driver.

ATI Radeon X300, X700, or X800 Chipsets


When playing Star Wars Knights of the Old Republic II on a card with one of these chipsets, small
lines of pixels may be visible between buttons in all in game menus with both FSAA and Anisotropy
enabled. Disabling one of these options corrects this issue. Please check for updated drivers, which may
resolve this issue.

NVIDIA GeForce 2 and GeForce 4 MX Chipsets


When playing Star Wars Knights of the Old Republic II on a card with one of these chipsets, you may
experience the following issues:
•Smoke effects may severely impact framerate when playing at a resolution higher than 1024x768. If this
occurs, we recommend that you select a lower resolution.
•You may see lines around buttons and dialog boxes when FSAA or Anisotropic Filtering is enabled. If
this occurs, we recommend that you disable these features.
•Performance may be slow during combat.
•You may experience missing textures on character models when playing the game with High Textures
enabled. If this occurs, lowering your texture settings should resolve this issue.
•Textures may drop out or they may display incorrectly when playing at 1600x1200. If this occurs, we
recommend that you select a lower resolution.
•You may lock up at a black screen after selecting 1600x1200 for the Screen Resolution.
•Frame Buffer Effects will not be displayed in the game.

NVIDIA GeForceFX 5600


When playing Star Wars Knights of the Old Republic II on a card with this chipset, you may experience
the following issues:
•Turret laser fire may not be visible in the mini-game when firing rapidly with Texture Quality set to high.
This does not occur when Texture Quality is set to Low or Medium.
•The graphics may hitch and performance may be slow even at the lowest graphics settings.

NVIDIA GeForceFX 5800 Ultra


When playing Star Wars Knights of the Old Republic II on a GeForceFX 5800 Ultra in Windows ME,
the game may crash with a Windows error message stating that an error occurred in NVOPENGL.DLL.
This issue does not occur when using the ForceWare 66.94 (4.14.0010.6694) driver.

NVIDIA GeForce 6 SLi


At the time of release of Star Wars Knights of the Old Republic II we were unable to directly support
SLi modes. As a result, there is no performance gain when playing on a system with an NVIDIA SLi
configuration.

-6- Sound Issues


If you are unable to resolve sound problems through this troubleshooting guide, please contact your
hardware manufacturer for updated drivers.

DirectX Compatibility
Your sound card needs to be DirectX 9.0c compatible to run Star Wars Knights of the Old Republic II.
Consult the DirectX Setup section in this troubleshooting guide for information about how to check for
DirectX support. If the driver for your hardware is not DirectX compatible, check with your hardware
manufacturer for updated drivers.

NOTE: If the Media Player is not installed, some of the following instructions will not work. If you want to
add it, please consult Windows Help for assistance. Just type Media Player in the index section and follow
the directions provided by Windows.

Static or Distortion in Star Wars Knights of the Old Republic II


You may hear occasional static in sound effects or sound distortion in the game if the volume is set too
high. If this occurs, we recommend that you lower the volume control in the game. If that does not correct
the issue, you will need to lower the volume control in Windows. Some cards work best with the Windows
Wave volume set to 50%.

Adjusting Volume Levels within Star Wars Knights of the Old Republic II
To access these options:
•Select Options from the Main Menu, or press ESC from within the game.
•Select Sound.
•Adjust the Music, Voice-over, Sound Effects, or Movie volume sliders.

Adjusting the Volume through Windows


With some sound cards, you may want to adjust the volume in the Windows control panel before starting
Star Wars Knights of the Old Republic II, or you may need to exit the game to adjust the volume.
Double click on the Volume Control icon on your task bar and adjust the volume control, CD audio and
wave volume. If the Volume Control icon is not on your taskbar, follow these directions to adjust your
volume:
•Click on the Start button on your taskbar.
•Choose Programs.
•Choose Accessories.
•Choose Entertainment.
•Choose Volume Control.
•Adjust the Wave Volume and Master sliders.
•If you are not hearing any sound, make sure to de-select the MUTE box below the Wave Volume slider.

Default Volume Levels Vary in Different Operating Systems


The default volume levels vary greatly on some sound cards in the different operating systems. Because
of this, you may need to adjust your volume control in Windows before entering the game. Please follow
the instructions above for information on adjusting the volume through Windows.

Volume Control Programs


Some sound card and/or PC manufacturers may have proprietary software that must be adjusted
separately from the Windows Volume control. Consult your hardware documentation for more information.

Keyboard Volume Control


Some of the newer keyboards allow you to adjust your Volume control directly on your keyboard. Consult
your hardware documentation for more information.

Powered or Amplified Speakers


If you have powered speakers and have both line-out and speaker-out jacks on your sound card, try
plugging your speakers into the line-out jack. Most speaker-out jacks have an amplified signal and may
cause static or popping on your amplified speakers. Switching to your line-out jack may greatly improve
the sound quality.

General Sound Card Troubleshooting


If your sound card is not set up correctly in Windows, not 100% DirectX or Windows 98 SE, ME, 2000, or
XP compatible, or you have a resource conflict, these sound problems may occur:
•You may hear static.
•You may hear stuttering, especially as someone starts speaking.
•You may hear repeating sounds.
•There may be no sound.
•The sound may drop out.
•You may experience a clicking or crackling sound.

Testing Your Sound Card in Windows


You can use the Windows Media Player to play a sound to make sure your sound card is set up
correctly in Windows. To do this:
•Click on the Start button on your taskbar.
•Select Programs.
•Select Accessories.
•Select Entertainment.
•Select Windows Media Player.
•Go to the File menu.
•Choose Open... and choose a sound to test. Please be sure to choose Files of type: Sound (*.wav).

Testing Your Sound Card in DirectX Diagnostics


After installing DirectX 9.0c, you can run the DirectX Diagnostics program to test your sound card. To do
this:
•Click on Start to open the start menu.
•Click on Run…
•Type DXDiag into the Run dialog box.
•Click OK.
•Click the tab that says Sound, and then click on Test. If your card fails these tests, you may have
problems running Star Wars Knights of the Old Republic II or any other program that requires
DirectX.

Inspect and Clean the CD


A dirty or scratched CD can cause sound, video and installation problems. Check your CD for any dirt,
smudges, fingerprints, or scratches. To clean your CD, wipe it gently with a soft cloth, moving in smooth
strokes from the center hub to the outer edge of the CD.
Specific Sound Issues

A-Open AW230
When using this card in Star Wars Knights of the Old Republic II, you may experience the following
issues:
•Sound effects for turrets may be too loud or you may hear static in sound effects in the mini-game when
Force Software is set to OFF in the Advanced Sound Options menu. Setting Force Software to ON
corrects this issue
•You may hear excessive reverbs in some areas of the game when playing in Windows 98 SE or ME with
driver version w9x2875. We recommend that you check for updated drivers, which may correct this
issue.

Creative AC97 CT5880


When playing Star Wars Knights of the Old Republic II on a system with this chipset, you may hear
static in reverbs when EAX is enabled in the Advanced Sound Options menu. This does not occur when
EAX is disabled.

Creative Labs Sound Blaster 16 PCI


When using this card in Star Wars Knights of the Old Republic II, you may experience the following
issues:
•The game may not launch when using the Windows driver in Windows XP. This does not occur when
using the manufacturer drivers.
•You may experience the following issues in Windows 98 SE or ME when using the Windows driver:
•When using this card with Force Software set to OFF in the Advanced Sound Options menu, sound
effects for turrets may be too loud or you may hear static in sound effects in the mini-game.
Setting Force Software to ON corrects this issue
•You may not hear any sound in the game launcher.
•You may hear start in reverb sounds may when EAX is enabled in the Advanced Sound Options
menu. Disabling EAX corrects this issue.
•These issues do not occur when using the manufacturer driver SBPCI_WebDrvsV5_12_01.exe.

Creative Labs Sound Blaster 16 PCI, PCI64, or PCI128


When playing Star Wars Knights of the Old Republic II on one of these cards with Force Software set
to OFF in the Advanced Sound Options menu, sound effects for turrets may be too loud or you may hear
static in sound effects in the mini-game. Setting Force Software to ON corrects this issue.

Creative Labs Sound Blaster Audigy 2 ZS


When playing Star Wars Knights of the Old Republic II on a Creative Labs Audigy2 ZS with the
Creative Labs driver (5.12.0001.0402) in Windows 98 SE, you may hear severe feedback when using any
EAX sound provider with this card. This is more prevalent when occlusions or reverbs are present. We
recommend that you check for updated drivers, which may correct this issue.

Creative Labs Sound Blaster MP3+


When playing Star Wars Knights of the Old Republic II on a Creative Labs Sound Blaster MP3+ USB
audio device with the Windows drivers, the game may crash when you attempt to launch the game. This
does not occur when using the manufacturer CD drivers (5.12.0001.0020) or the latest manufacturer
driver SBMP2DM_WEB030502.exe (5.12.0001.0024).

Creative Labs Sound Blaster Live 5.1 24-bit


When using this card in Star Wars Knights of the Old Republic II in Windows in 98SE or ME, you may
experience the following issues:
•You may intermittently hear excessive static in sound when EAX is enabled in the Advanced Sound
Options menu. Disabling EAX corrects this issue.
•You may only hear a few ambient sounds from the rear speakers when using a 4.1 speaker set-up.
•Rear speaker support may drop out when you enable Force Software when using a 4.1 speaker set-up.
Disabling this option corrects this issue.
We recommend that you check for updated drivers, which may correct these issues.

C-Media 8738 Chipsets


When playing Star Wars Knights of the Old Republic II, you may hear static when using the onboard
C-Media 8738 with driver version 5.13.01.0630. If this occurs, we recommend that you upgrade to C-
Media driver version 5.13.01.0639, which may correct this issue.

Diamond Monster Sound MX400


When using this card in Star Wars Knights of the Old Republic II in Windows 98 or Windows ME, you
may experience the following issues:
•You may not hear sound playing through the rear speakers of a 4-speaker system when using the
Windows drivers for this card. Unfortunately, there are no drivers that fix this issue.
•You may experience distortion in the sound when Direct Sound acceleration is enabled. If this occurs,
we recommend that you disable Direct Sound Acceleration in the In Control Tools control panel.
NOTE: The configuration software that comes with this card enables this setting by default when the
software is installed.
•You may hear intermittent static in the game.

Ensoniq Audio PCI


When using this card, you may experience the following issues:
•You may hear a hiss in sound effects and music in the game. Lowering the volume sliders in the Sound
menu may improve this issue.
•Windows 2000: When using the default Windows 2000 driver, you may also hear popping in the sound
effects and music in the game. Lowering the Music and Sound Effects volume sliders will also lower
the popping sound.

ESS Canyon 3D Chipset


When an ESS Canyon 3D sound card, such as the Diamond MX400, is set up in Windows 2000 or ME,
Windows detects the card as a Maestro 2E. When using these drivers, you may hear sound distortion and
static in the game, or the rear speakers may not work. If this occurs, we recommend that you change to
the driver for your specific card or check the ESS website for updated drivers which may correct these
issues.

Hercules Game Theatre XP


When using this card in Star Wars Knights of the Old Republic II, you may experience the following
issues:
•Windows 2000: When using the Windows drivers (5.00.2180.0001), audio in the game may be very
staticy. This does not occur when using the latest manufacturer drivers CSCv609a (5.12.0001.4101).
•When using the manufacturer drivers CSCv609a (5.12.0001.4101), the sound effects may sound muffled
after selecting EAX or EAX 2 in Advanced Sound Options. If this occurs, you may want to select
Force Software in the Advanced Sound Options menu.

Hercules Fortissimo III 7.1


When using this card in Star Wars Knights of the Old Republic II with EAX enabled in the Advanced
Sound Options menu, the door and item container sound effects volume may be too low. Disabling this
option corrects this issue.
M-Audio Revolution 7.1
When using this card in Star Wars Knights of the Old Republic II, you may experience the following
issues:
•Windows XP: You may not hear sound effects playing from the rear channels if you selected No
Surround Processing in the Surround Sound section of the M-Audio Control Panel. If this occurs,
we recommend that you select Sensaura/Game Mode.
•Windows XP: You will be unable to enable EAX unless Sensaura Surround Sound has been selected
in the M-Audio Control Panel when using the manufacturer driver Revo_1026_sf.exe
(5.10.0000.5052).
•Windows 98 SE or ME: When using the manufacturer driver Revo_1026_web (5.10.0000.5051), graphic
or sound corruption may occur, the game may intermittently lock up, or sound may drop out after the
splash screens when SRS Circle Surround II is enabled in the M-Audio Control Panel. These issues
do not occur when Sensaura/Game Mode or No Surround Processing are selected.
•Windows 98 SE or ME: You may hear a constant popping sound when EAX is set to Disabled in the
Advanced Sound Options menu. This does not occur when using Force Software mode.

MediaSonic Gold-16 Pro


When using this card in Star Wars Knights of the Old Republic II, you may hear a pop in the sound
during in-game movies. We recommend that you check the ESS web site for updated drivers, which may
correct this issue. You may hear static in sound when the volume is set too high with this card. Lowering
the volume corrects this issue.

Microsoft Digital Sound System 80


When using these speakers in USB mode, you may intermittently hear static and distortion in the audio.
This occurs because the USB speakers require CPU time to run. Windows allocates 100% of the CPU to
the programs that are running, such as Star Wars Knights of the Old Republic II, while some USB
devices take up to 10% of the CPU, thus trying to use 110% of the resources.

NVIDIA nForce SoundStorm


When using a system with this chipset in Star Wars Knights of the Old Republic II with the nForce 4.27
drivers in Windows 98 SE or ME, you may not hear any sound in the game. We recommend that you
check for updated drivers, which may correct this issue.

NVIDIA nForce2 Ultra and nForce3


When using a system with one of these chipsets in Star Wars Knights of the Old Republic II with the
nForce 4.27 drivers in Windows 98 SE or ME, you may experience the following issues:
•EAX setting will not be available in the Advanced Sound Options menu.
•You may not hear any sound in the game.
These issues do not occur when using the RealTek reference driver wdm_366.exe (5.10.0000.5750).

Tsunami DT-588
When using the card in Windows 98, you may hear occasional random static from rear channels. There is
no solution to this issue at this time.

Tsunami DT-688
When playing Star Wars Knights of the Old Republic II on this card with Force Software set to OFF in
the Advanced Sound Options menu, sound effects for turrets may be too loud or you may hear static in
sound effects in the mini-game. Setting Force Software to ON corrects this issue.

Vortex and Vortex 2 Based Sound Cards


We are unable to provide support for Vortex or Vortex 2 based sound cards in this game. This includes
the Turtle Beach Montego family of sound cards, as well as other cards with these chipsets.
-7- CD-ROM Drive Issues
Star Wars Knights of the Old Republic II does not access the CD during play. However, if you are
experiencing problems when installing or launching the game, your CD-ROM may not meet the minimum
requirements to run the game or there may be a problem with your drive.

CD-ROM Access Error


A blue screen CD-ROM access error might be a symptom of one of these problems:
•You may have a dirty or scratched CD.
•Your CD-ROM drive may be having trouble reading the disc. This is common on some 8X (eight speed)
CD-ROM drives.
•Your CD-ROM drive may be getting old or worn.
•Your CD-ROM may not be properly installed in Windows.
First, check your CD for any dirt, fingerprints, smudges or scratches. To clean your CD, wipe it gently with
a soft cloth, moving in smooth strokes from the center hub to the outer edge of the CD. If your CD looks
fine, replace it in the drive and see if you have this problem again. If the problem persists, try testing the
drive with a different CD.

Trouble Accessing Files


If you are having trouble accessing or using files on the CD-ROM or Hard Drive in Windows 98 or
Windows ME, your drives may be running in MS-DOS Compatibility Mode. To check this:
•Right click on the My Computer icon on your desktop.
•Choose Properties.
•Click on Performance.
•Look at File System:
It should say 32-bit. If this field states that any of your drives are using MS-DOS Compatibility Mode when
you are not in Safe Mode, your drives are not configured properly to run under Windows 98 and Windows
ME. This mode will greatly decrease the performance of your computer, and may not allow you to access
programs that are written for 32-bit file access only.
This may be caused by:
•IDE or SCSI interfaces that are not properly set up under Windows.
•Inappropriate drivers for IDE or SCSI hardware.
•Proprietary CD-ROM drives.
•Software Viruses.
If you are experiencing this problem, please contact your computer manufacturer or a computer
technician for assistance in correcting this problem before attempting to install the game.

-8- Controller Device Issues


USB Devices
When using USB devices on your system, you may occasionally hear static and distortion in audio or you
may experience slow downs and hitching in the game. This occurs because the USB device requires a
percentage of the CPU’s processing time and Star Wars Knights of the Old Republic II is also using a
portion of the CPU time for the game.

Logitech Wheel Mouse


When using a Logitech Wheel Mouse, the mouse wheel may not work in game. If this occurs, the scrolling
size may need to be set to none in the Mouse Properties under the Buttons tab. This option is located
in the Logitech Control Panel. The web wheel should also be disabled by setting Button 2 to middle
button.

NOTE: This may deactivate the mouse wheel in other applications, such as Microsoft Internet Explorer.

Custom Mouse Cursors


When using custom Windows cursors, such as the 3D cursor, the game cursor may be discolored or
corrupt in some areas on the game, especially in menus. Disabling this feature corrects this issue.

Kensington Expert Mouse


When using the Kensington Expert Mouse with the PS/2 adapter, the mouse may lose sensitivity in the
game. Adjusting the sensitivity in the Mouse Control Panel or Kensington Mouseware does not correct
this issue with this configuration. This does not occur when using the USB adapter with this device.

Keyboard Issues
Users of compact keyboards, such as those found on laptop systems or those used for ergonomic
reasons may experience some problems using the default set of keyboard commands.

Keyboard Limitations
Some keyboards may have limitations in Star Wars Knights of the Old Republic II. You may be unable
to use multiple keys simultaneously. For example: If you are pressing two keys at the same time, only one
key may register the action that you chose.

Onboard Keyboard Shortcut Keys


We recommend that you do not use any of the onboard shortcut keys on your keyboard when playing the
game. Doing so may have adverse affects on the game, such as causing the game to close while you are
playing a mission.

-9- DirectX Setup


Technical Overview of DirectX
DirectX is a library provided by Microsoft to run inside the operating system and provide programmers
with seamless access to all of the hardware features available today. The DirectX platform provides an
environment that allows developers to use a standardized format when programming an application. This
makes it easier to support a wide variety of different hardware configurations. Prior to DirectX, developers
were forced to write hardware-specific code (with a specific driver for each different piece of hardware).

NOTE: Some older systems may contain hardware that may not be fully DirectX compatible. For optimum
performance in Star Wars Knights of the Old Republic II, your system must fully support DirectX.
Fortunately, many manufacturers are releasing updated drivers. If you are unsure whether your system
will support DirectX, please contact the manufacturer of your system for more information.

NOTE: You must have Administrator rights to properly install DirectX on a Windows 2000 or XP system.

Where to Find DirectX 9.0c


To install DirectX after installing this game, follow these steps:
•Insert Star Wars Knights of the Old Republic II Disc 1 in the CD-ROM drive.
•Double-click on the My Computer icon on the desktop.
•Right click on the KotOR2_1 icon.
•Select Open in the context menu.
•Open the DirectX folder.
•Double click the dxsetup.exe icon to run the installer.

NOTE: Some programs that were made with earlier versions of DirectX may not work with DirectX 9.0c.

Checking Your System for DirectX Support


After you have installed Star Wars Knights of the Old Republic II and DirectX, you may want to
determine whether DirectX supports your computer hardware. To do this:
•Click on Start to open the start menu.
•Click on Run.
•Type DXDiag into the Run dialog box and click OK. This takes you to the DirectX Diagnostics screen.
•Click on the Display 1, Display 2, Sound 1, and Sound 2 tabs.
•If you are experiencing any problems while running Star Wars Knights of the Old Republic II, we
recommend that you test DirectDraw, Direct3D and DirectSound on their respective screens. If any of
these tests fail, please check for updated drivers for the hardware that failed the test. If you continue
to have problems after updating the drivers, we recommend that you contact the hardware
manufacturer of the card for further assistance.
NOTE: The Display 2 tab will only be available if you have two video cards in your system for a multi-
monitor support. The Sound 2 tab will only be available if you have two audio devices on your system.
This tab will be available if you are using USB Headsets.

-10- How to Contact LucasArts


LucasArts has set up a variety of services to provide you with information regarding our programs, hint &
gameplay assistance, and technical support.

Hint Line

U. S.
If you need a hint, you may call our automated Hint Line. This service costs $1.99 (U.S.) per minute,
requires a touch-tone phone, and you must be at least 18 years old or have a parent’s permission to call.
The number is 1-900-329-JEDI (1-900-329-5334).

Canada
Our Hint Line is also available to our Canadian customers. This service costs $1.99 (U.S.) per minute,
requires a touch tone phone, and you must be at least 18 years old or have a parent’s permission to call.
The number is 1-900-677-JEDI (1-900-677-5334).

LUCASARTS RESERVES THE RIGHT TO DISCONTINUE THE HINT LINE AT ANY TIME AND
WITHOUT NOTICE.

Where to Find Us Online


Visit the LucasArts Web site at www.lucasarts.com. From there you can access the Support area where
you will have the option to receive online technical support through Yoda’s Help Desk, browse technical
documents, or leave a message for an online representative. The Support section of the LucasArts Web
site also features community based Technical Support Forums where you can find the latest game
support information, discuss technical issues and obtain assistance from other users.

Yoda's Help Desk


We are proud to feature Yoda's Help Desk, an interactive knowledge base, which is available in the
Support section of the LucasArts Web site at http://support.lucasarts.com. Yoda's Help Desk offers
solutions to technical issues based on information you provide. Visitors to Yoda's Help Desk will be able
to receive technical support 24 hours a day, seven days a week. If Yoda’s Help Desk is unable to provide
you with a solution to your problem, you will be given the option to submit an e-mail message to an online
representative.

Technical Support
If you require technical assistance, please read through this troubleshooting guide. The troubleshooting
guide has solutions to many common problems you may experience with the game.

When contacting Technical Support, please have the following information available: computer brand and
model, processor type and speed, video card, sound card, CD-ROM drive brand and model, RAM. Also,
make sure to include the title and version of the game, and a detailed description of the problem.

Technical Support Mailing Address


LucasArts, a division of Lucasfilm Ltd.
P.O. Box 10307
San Rafael, CA 94912
ATTN: Product Support

LucasArts Company Store


Visit our secure online store at www.lucasarts.com/companystore. The Company Store offers a complete
selection of LucasArts games, hint books and logo gear. Reach us by mail at:
LucasArts Company Store
P.O. Box 14797
Fremont, CA 94539
Or fax us at 1-925-275-1190.

-11- Web Sites


The list below is provided to assist you in finding the latest drivers for your sound and/or video hardware.
Please check your hardware manufacturer’s web site for updated drivers for your specific card.

A-Bit www.abit-usa.com
AMD www.amd.com
Asus www.asus.com
ATI Technologies www.ati.com
C-Media www.cmedia.com
Compaq www.compaq.com
Creative Labs www.creativelabs.com
Crystal Semiconductor www.cirrus.com
DELL Computer www.dell.com
Diamond Multimedia www.diamondmm.com
Elsa www.elsa.com.tw/EN/
Gainward www.gainward.com
Gateway www.gateway.com
Guillemot www.guillemot.com
Hercules www.hercules.com
Hewlett Packard www.hp.com
IBM www.ibm.com
Intel www.intel.com
I/O Magic www.iomagic.com
Intergraph www.intergraph.com
Kensington www.kensington.com
Logitech www.logitech.com
Matrox www.matrox.com
Microsoft www.microsoft.com
MSI www.msi.com.tw
Netgear www.netgear.com
NVIDIA www.nvidia.com
OpenGL.org www.opengl.org
S3Graphics www.s3graphics.com
Trident www.tridentmicro.com
Turtle Beach www.tbeach.com
USRobotics www.usrobotics.com
VIA Technologies www.via.com.tw
VideoLogic www.videologic.com
Yamaha www.yamaha.com

LucasArts, the LucasArts logo, STAR WARS and related properties are trademarks in the United States
and/or in other countries of Lucasfilm Ltd. and/or its affiliates. © 2004, 2005 Lucasfilm Entertainment
Company Ltd. or Lucasfilm Ltd. All rights reserved.