Beruflich Dokumente
Kultur Dokumente
Submitted by: -
Kapil R. Yadav (D-37)
Hitesh Vohra(D-49)
Vinay Dahiya(D-35)
Shashin Sood(D-44)
Vishal Mishra(D-63)
Ankit Madhok(D-47)
Krati Singhal(D-19)
Ankit Bisht(D-40)
Submitted to:- Mr. Rajeev Gupta
S. Sub Pag
No. Topi Topic Name e
c No.
S.
No.
1. ACKNOWLEDGEMENT 3
2. CERTIFICATE 4
3. ABOUT PUNJAB NATIONAL BANK 5
1. Vision 5
2. Mission 5
3. History 5
4. Profile 5
5. Financial Performance 7
6. Organizational Structure 7
7. Main services of PNB 8
4. INFORMATION SYSTEM IN PNB 8
1. History of Information System at PNB 8
2. Information system in Company 9
3. Banking Application 9
4. PNB IT Setup 10
5. ORGANIZATION COMPUTING RESOURCES 11
1. Software Resources 11
2. Hardware Resources 11
3. Communication Network 12
4. Transaction processing system(TPS) 12
5. Payroll TPS 12
6. Real Time Banking 13
7. Online Assistance 14
8. Account Opening 14
9. ATM Card 14
6. MIS: RELATIONSHIP OF MIS WITH TPS 14
7. CONCLUSION 16
8. SUGGESTIONS 16
9. FUTURE 17
ACKNOWLEDGEMENT
report.
ABOUT PNB
Vision
"To be a Leading Global Bank with Pan India footprints and become a household brand in the
Indo-Gangetic Plains providing entire range of financial products and services under one roof"
Mission
"Banking for the unbanked"
Profile
With its presence virtually in all the important centers of the country, Punjab National Bank
offers a wide variety of banking services which include corporate and personal banking,
industrial finance, agricultural finance, financing of trade and international banking. Among the
clients of the Bank are Indian conglomerates, medium and small industrial units, exporters, non-
resident Indians and multinational companies. The large presence and vast resource base have
helped the Bank to build strong links with trade and industry.
The bank’s strength lies in its corporate belief of growth and stability.
With over 38 million satisfied customers and 4668 offices, PNB has continued to retain its
leadership position among the nationalized banks. The bank enjoys strong
fundamentals, large franchise value and good brand image. Besides being ranked as
one of India's top service brands, PNB has remained fully committed to its guiding
principles of sound and prudent banking. Apart from offering banking products, the
bank has also entered the credit card & debit card business; bullion business; life and
non-life insurance business; Gold coins & asset management business, etc.
Since its humble beginning in 1895 with the distinction of being the first Indian bank to have
been started with Indian capital, PNB has achieved significant growth in business which
at the end of March 2009 amounted to Rs 3,64,463 crore. Today, with assets of more
than Rs 2,46,900 crore, PNB is ranked as the 3rd largest bank in the country (after SBI
and ICICI Bank) and has the 2nd largest network of branches (4668 including 238
extension counters and 3 overseas offices).During the FY 2008-09, with 39% share of
low cost deposits, the bank achieved a net profit of Rs 3,091 crore, maintaining its
number ONE position amongst nationalized banks. Bank has a strong capital base with
capital adequacy ratio as per Basel II at 14.03% with Tier I and Tier II capital ratio at
8.98% and 5.05% respectively as on March’09. As on March’09, the Bank has the Gross
and Net NPA ratio of only 1.77% and 0.17% respectively. During the FY 2008-09, its’
ratio of priority sector credit to adjusted net bank credit at 41.53% & agriculture credit
to adjusted net bank credit at 19.72% was also higher than the respective national goals
of 40% & 18%.
PNB has always looked at technology as a key facilitator to provide better customer service
and ensured that its ‘IT strategy’ follows the ‘Business strategy’ so as to arrive at “Best
Fit”. The bank has made rapid strides in this direction. Alongwith the achievement of
100% branch computerization, one of the major achievements of the Bank is covering
all the branches of the Bank under Core Banking Solution (CBS), thus covering 100%
of it’s business and providing ‘Anytime Anywhere’ banking facility to all customers
including customers of more than 2000 rural branches. The bank has also been offering
Internet banking services to the customers of CBS branches like booking of tickets,
payment of bills of utilities, purchase of airline tickets etc.Towards developing a cost
effective alternative channels of delivery, the bank with more than 2150 ATMs has the
largest ATM network amongst Nationalised Banks.
With the help of advanced technology, the Bank has been a frontrunner in the industry so far
as the initiatives for Financial Inclusion is concerned. With it’s policy of inclusive
growth in the Indo-Gangetic belt, the Bank’s mission is “Banking for Unbanked”. The
Bank has launched a drive for biometric smart card based technology enabled Financial
Inclusion with the help of Business Correspondents/Business Facilitators (BC/BF) so as
to reach out to the last mile customer. The BC/BF will address the outreach issue while
technology will provide cost effective and transparent services. The Bank has started
several innovative initiatives for marginal groups like rickshaw pullers, vegetable
vendors, diary farmers, construction workers, etc. The Bank has already achieved 100%
financial inclusion in 21,408 villages.
Backed by strong domestic performance, the bank is planning to realize its global aspirations.
In order to increase its international presence, the Bank continues its selective foray in
international markets with presence in Hong Kong, Dubai, Kazakhstan, UK, Shanghai,
Singapore, Kabul and Norway. A second branch in Hong Kong at Kowloon was opened
in the first week of April’09. Bank is also in the process of establishing its presence in
China, Bhutan, DIFC Dubai, Canada and Singapore. The bank also has a joint venture
with Everest Bank Ltd. (EBL), Nepal. Under the long term vision, Bank proposes to start
its operation in Fiji Island, Australia and Indonesia. Bank continues with its goal to
become a household brand with global expertise.
Amongst Top 1000 Banks in the World, ‘The Banker’ listed PNB at 250th place.
Further, PNB is at the 1166th position among 48 Indian firms making it to a list of the
world’s biggest companies compiled by the US magazine ‘Forbes’.
Financial Performance
Punjab National Bank continues to maintain its frontline position in the Indian banking
industry. In particular, the bank has retained its NUMBER ONE position among the
nationalized banks in terms of number of branches, Deposit, Advances, total Business,
operating and net profit in the year 2008-09. The impressive operational and financial
performance has been brought about by Bank’s focus on customer based business with
thrust on SME, Agriculture, more inclusive approach to banking; better asset liability
management; improved margin management, thrust on recovery and increased
efficiency in core operations of the Bank. The performance highlights of the bank in
terms of business and profit are shown below:
Organizational Structure
Bank has its Corporate Office at New Delhi and 58 circle office and 4267 branches. The
delegation of powers is decentralised upto the branch level to facilitate quick decision making
Head Office
Circle office(58)
Branches (4267)
Banking applications
The first and the foremost requirement for this technology transformation was a centralized core
banking system. PNB tied up with Infosys in the first phase. Once it had acquired the software
package, PNB’s 150 strong in-house team customized it, as per the bank’s requirements. In April
this year, PNB implemented this centralized core banking solution at its eight branches—six in
New Delhi and two in Mumbai. Today, the number of locations has increased to 12. As far as the
centralized core banking system is concerned, PNB has a data centre at the corporate office and
all these 12 centers have an extension to that data. This system enables an individual having an
account in any of our branches to conduct transactions/operate the account from any of these 12
branches.
By next year, PNB aims to connect 200 branches in 40-50 cities across the country and aims to
increase this number to 1,500 in three years. “This system will also enable us to have a
centralized database to implement CRM and data warehousing solutions in future,” he adds.
Once this system is in place, the banking major will be able to introduce a number of value-
added services like ATMs, tele-banking, SMS banking, mobile banking and Internet banking,
remote access facility through its website, etc. (PNB already has a license from RBI to launch
Internet banking.)
The system will also enable customers to avail of the Straight to Processing (STP) facility. The
biggest advantage of STP is that if a person with an account in Delhi deposits a cheque in
Chennai, his account in Delhi gets updated the same day. PNB’s team has also customized this
package to suit the typical requirements of a public sector bank. “As PNB handles huge number
of government accounts—public provident fund, deposit of income tax, deposit of different
duties and treasury payments, PNB had to customize it and also built a module for government
businesses into this package. The 107-year-old bank, with around 7,000 locker holders, has also
built a locker module in this package to benefit customers.
The bank also has a depository set-up (to store dematerialized share certificates) at its corporate
office in New Delhi and another in Mumbai. Customers owning shares and bonds can deposit
them at these depositories after which the hard copies are destroyed. The bank, on the other
hand, keeps a digital copy of all these documents. Thus, one does not have to bother about the
loss of paper, or a signature that does not match and so on. Customers can now instruct the bank
at any point of time to transfer these securities.
Another very interesting development with PNB is its contract with Indian Railways. It is putting
up an ATM machine at the New Delhi station’s reservation office, which is going to be a
interface between the Railways’ server and the bank’s server. Once this is functional, customers
can collect their tickets from the ATM machine and the payment can be made using credit or
debit cards (PNB will launch Mastercard International debit cards next January), or by a paper
card (which the bank is launching shortly). Once this is successful and the interface is done, the
bank plans to enable all their ATMs across the country on this platform.
Electronic Data Interchange (EDI) is another technology initiative that the bank has taken up
recently. It has entered into an agreement with the Customs department wherein the Customs’
server is connected with the bank’s corporate office server, which is further connected to several
branches of PNB and also to importers. Thus, whatever duties are required to be deposited with
the Customs department can be debited from the importer’s (read customer’s) account
automatically. The pilot project for this has already been carried out and the bank plans to
introduce this service soon.
The PSU has also introduced bilingual software known as Bank-mate. With the help of this
software one can generate reports in Hindi and also can get his/her passbook in Hindi. This is
already in operation at around 25 branches and PNB is also getting orders for this package from
other banks.
PNB’s IT set-up
As any other financial institution PNB also has a number of applications running on its network.
The bank has plans to standardize all its platforms on UNIX operating system and RDBMS on
Oracle. As far as the hardware platform is concerned, PNB has Sun Microsystems’ Web servers
at the data centre. For the Base 24 switch, they have gone in for Compaq Servers. Apart from
this, they are also using RISC Servers, IBM and Xeon servers. PNB has around 500 servers
across the country and around 13,000-15,000 PCs placed in different offices across the country.
At some locations, the bank is still using DOS machines to run some of their ATMs.
Communication Networks:-
To maintain continuous and instant flow these communication networks are used
Intranet
Internet
101 branches are on WAN
INFINET etc.
Payroll TPS
Payroll TPS, which is a typical accounting transaction processing system found in PNB. A
payroll system keeps track of the money paid to employees. The master file is composed of
discrete pieces of information (such as a name, address, or employee number) called data
elements. Data are keyed into the system, updating the data elements. The elements on the
master file are combined in different ways to create reports of interest to management and
government agencies and to send paychecks to employees. These TPS can generate other report
combinations of existing data elements.PNB send it to payroll TPS from where it links that
information with the previous record and prepare a report which is forwarded to management.
Management takes notice the record of the employee’s efficiency to work and may declare added
bonus or other incentive. This report is checked and approved by the branch manager after which
check is issued to the employee.
A payroll TPS example
Account Opening
IN account opening the MIS is used, the every information about the customer is recorded like
their name, address, account, type of account, account information, their sample signature, these
helps in Identification of customer instantly and creating a database at faster rate.
ATM Card
PNB feels that ATMs offer many advantages over conventional branch-based banking like low
cost per transaction and customer convenience. To encourage this, the bank has installed various
ATMs, networked. A Base24 switch controls the ATMs. The ATMs are connected essentially
through VSAT links from Comsat Max. VSAT links were chosen over leased lines because the
bank felt that leased lines did not provide 100 percent uptime, and VSATs were closer to that
mark. "If a customer uses an ATM and the line is not up, he/she will not be able to complete the
transaction. The bank can't take a chance with connectivity," said Bajwa. Comsat Max has signed
an SLA of maximum guaranteed uptime and dedicated bandwidth, to be increased whenever
required. PNB has formed a consortium of seven banks and has principally agreed to share the
ATM facilities amongst themselves. It will be available for public use soon.
One of the biggest benefits that the bank has derived out of IT has been the tremendous saving
on recruitment front—the bank has not recruited more staff even while the business and work
pressures have gone up five times. Consequently, PNB’s profitability has also increased. To train
users the bank has set up 14 computer training labs across the country.
It explains all the TPS how the transactions are made by the bank, using of these TPS from the
new events such as account opening, new allowances etc to the routine work including cash and
payments record, updating of records, payroll and the processing of the complaints. These TPS
holds all the activities from the manager and employees to the customers. The report discuses the
inbound and the outbound logistics and relate all the processes of TPS used in the bank with the
MIS, enabling the bank to provide the quality and satisfactory services to their customers. Also
includes the inter relations, of all the entities in the database of the bank. ERD diagram
represents all these relations.
SUGGESTIONS
The bank is using information system efficiently and it has increased the customer satisfaction,
efficiency, data storage, fast data retrieval. But to improve more and regarding futurework of
PNB here are the some suggestions.
Set up a data warehouse and a data mart soon. It will take six months to achieve. IDRBT has
been involved as a consultant
The bank should update all their software, networks etc to keep information system up to
date for competitive edge, customer satisfaction
Steps should be taken to increase the safety to avoid the unethical practices like phishing.
Intra firm communication should be improved.
FUTURE
It may need to set up a NAS and SAN to consolidate its storage.
Disaster Recovery site may be built at Mumbai to create a replica of its data center. It will
take around six months to be functional.
A call center will be set up as a CRM initiative, which uses information from the data
warehouse with the help of the Base24 switch.