2564 Summerland Way

Roseville, CA 95747
Phone: 916-474-1986
Resume Website: www.shaz4cognos.com

Shaz Gagan
Objectives

To be involved in a challenging project and work with a team of professionals where

deep Cognos BI expertise will be used to provide innovative solutions to clients’
needs and wants with a focus on gaining clients’ trust and winning additional
work.

Professional Profile

Eight years of Cognos Business Intelligence experience as a Cognos consultant and developer,
business analyst, project manager, technical lead, and as a Cognos specialist through software
development life cycle. Project exposure includes overall planning, analysis, design, development
and implementation of Cognos BI and data warehousing solutions across different enterprise
platforms. Business experience spans a number of industries including Financial Services,
Insurance, Banking, Biomedical, Pharmaceutical, Manufacturing, and HR/Payroll among others.

Skills Summary

• Eight years of deep expertise in Cognos Business Intelligence with emphasis in designing
and developing Cognos Framework Manager models, DMR (Dimensionally Modeled
Relational), Cognos Power Cubes, and Cognos dashboards, KPIs/Scorecards and Cognos
reports.
• Five years of mastery level skills working with Cognos Framework Manager and
enterprise data warehouses/data marts. Importing tables and views, building namespace,
query subjects, query items, calculated fields, filters, defining joins and cardinalities,
creating and publishing packages.
• Five years of extensive experienced with Cognos 8.x (Report Studio, Analysis Studio,
Metric Studio, Query Studio & Event Studio) in designing and developing numerous
cross tab, list, chart and dashboard reports against data sources such as Oracle 10g/9i,
Teradata, MSSQL Server 2000/2005 and Composite (CIS) 3.7
• Expert with Cube design and development, IQD and Transformer modeling, creating
multi-dimensional datasource within Cognos Connection to be accessed by Power Play
client and Cognos 8 Analysis Studio.
• Solid SQL skills against relational databases such as Oracle 10g/9i, Teradata, and SQL
Server 2000/2005 utilizing PL/SQL developer, Toad, Query Analyzer, Erwin Modeling
and Enterprise Manager.
• Three years of cumulative experience facilitating and creating functional and technical
specs for SAP BW workflows and processes.
• Proficient with Cognos 8.x installation and configuration such as configuration of
Internet Information Services (MS IIS), Cognos content store and Cognos Configuration
enabling single-sign-on with Active Directory (LDAP)
• Advanced with MS Project 2002/2003, IBM Rational Clearcase, MS Office Suite,
Visio, Entity Relationship Diagrams and Application Development.
 • Proficient with Microsoft Business Intelligence technologies such as Reporting
Services and Visual Basic, Object Oriented Programming Languages such as
C/C++ and Java 1.2, Java Applet, HTML/XML, JSP/ASP, MDX/MOLAP,
SQL/ROLAP, VB Script, Salesforce.com, website design and development.
• Advanced in networking skills including remote desktop connection, file transfer
protocols, mapping workstations and servers, enterprise level server installations,
networking in n-tier environments.
• Worked extensively with offshore team members and demonstrated teamwork,
effective communication and results.
• Managed and led a group of business analysts gather business requirements from clients
and transforming them in technical specifications
• Skilled in gathering, identifying and analyzing complex requirements or technical
concepts into functional requirements.
• Comfortable interacting with both internal and externals clients across all levels of the
firm.
• Demonstrated interacting skills with both business and technical users and utilizing
effective communication skills to keep various different groups on the same page.
• Strong with creating detailed and formatted template documentation of business and
technical requirements and its maintenance.
• Proven skill set of testing a solution before making a recommendation to a group of
constituents.
• Demonstrated written and verbal communication, time management, and interpersonal
skills.
• Project management skills and detail oriented.
• Strong problem solving skills and self-starter.
• Willingness to learn and a strong client focus.
• Innovative, Focused & Teamwork, and believe in producing results.
• Experienced writing proposals (RFP/RFI)
• Exposed extensively with Talend Cloud Computing for Business Intelligence.

Professional Experience

ACCENTURE April 2007 – Dec 2009

Sr. Systems Integrations and Technical Consultant
San Francisco, CA

WALT DISNEY - PROJECT No. 6

Core Technologies Used

Cognos 8.3 (Report Studio), Cognos Metric Studio, Cognos Framework
Manager 8.3, SAP NetWeaver 7.0

ROLE DESCRIPTION & JOB EXPERIENCE

 • Assisted the Disney HR client with gauging the diversity level of its full time
employees within United States across various segments, functions, management
levels and other metrics.
• Managed gathering requirements and assisting the client with the design and
development of two interactive dashboards; Gender Dashboard & Ethnicity
Dashboard.
• Identified Key Performance Indicators against targets for effective decision making using
Cognos Metric Studio. Utilized effective charts and graphs such as trend lines, graphical
pie charts, stop lights and other tools to gauge performances against goals.
• Developed two sets of Metric Store and corresponding Metric Packages configured with
the same Content Store to accommodate over twelve KPIs across Corporate HR and
HRIS.
• Designed and developed dashboards using Cognos Report Studio 8.3 with focus
on excellent color combination ease of use, performance, and fulfilling all
requirements and specifications.
• Designed and developed a portal for both dashboards using portlet functionality.
• Integrated Active Directory security layer and enabled Single Sign On
functionalities.

BOSTON SCIENTIFIC - PROJECT No. 5

Core Technologies Used

SAP BW, Cognos 8.4 (Report Studio, Query Studio) Cognos 7 Transformer,
Cubes, & PowerPlay client, Cognos Framework Manager 8.4, SQL Server
2005, Clear Case, SQL DTS Packages

ROLE DESCRIPTION & JOB EXPERIENCE

• Assigned as a lead business analyst responsible for overall requirements

gathering, design and testing effort for a set of SAP BW processes and Cognos 8
reporting cubes and reports at Boston Scientific through full lifecycle delivery.
• Managed a team of business analysts with requirements and consolidate over
1500 requirements from Sales Analytics, Marketing, Sales Contract Operations
and Finance departments into the final stage and leading to end state of approval
process from business stakeholders and PDM (Project Document Management)
auditors.
• Primary responsibilities included gathering Functional Specifications, Data
Definitions, Source to Target Mapping, Data Validation, and Solution
Validations.
• Managed requirements processes and workflow designs reviews and provided
recommendations to stakeholders for approvals.
• Accountable for reviewing Test Cases and Used Case definition and approval
process through development life cycle.
 • Trained a group of business analysts with functionalities of Cognos 8.4 including
metadata modeler, Cognos Framework Manager to speed up the processes and
procedures of latter phase of the project.
• Volunteered and created a complex cross map document linking over 1500
Consolidated Requirements with Reports, Interfaces, Conversions, Enhancements
& Forms (RICEF) requirements enabling lookup verifications for executive
management.
• Accomplished successful installation and configuration of Cognos 8.3 against
Oracle 10g on a sandbox environment to be accessed by team members.
• Assigned as a key liaison between business stakeholders and IDC (India
Development Center) during design and development phases of the project.

ACCENTURE OUTSOURCING - PROJECT No. 4

Core Technologies & Tools Used

8.1.2 (Report Studio) Oracle 10g, Informatica 7.0, MS Visio & Framework
Manager 8.0

ROLE DESCRIPTION & JOB EXPERIENCE

• Worked with a team on a six week Global BI Assessment project in reference to existing
requirements validation, identifying gaps in the current architecture and recommending a
BI solution framework with data architecture components.
• Analyzed current IO BI environment and identified various data sources and manual data
feed.
• Identified gaps in the current architecture consisted of data updates between data sources
and data stores.
• Recommended 'To-Be' state from 'As-Is' state
• Proposed state of the art industry scalable Business Intelligence platform with the latest
tools and technologies including ETL capabilities.
• Designed and developed a detailed blue print covering all aspects of BI implementation
ranging from Executive Summary to High Level requirements, from Solution Framework
to Technical Architecture, and Logical Data Model to future consideration.

SOLAR TURBINE (Caterpillar Company) - PROJECT No. 3

Core Technologies Used

Cognos 8.3 SP1 (Report Studio, Query Studio, Event Studio, and Analysis
Studio) Oracle 10g (10.2.1), Informatica 7.0, Cognos Framework Manager 8.3
with IBM Websphere 6.0/HTTP Server on a Window 2003 (SP2) platform

ROLE DESCRIPTION & JOB EXPERIENCE

• Executed the initial Proof of Concept (POC) project which led to a full blown
enterprise level implementation of Cognos business intelligence reporting
environment.
 • Assigned as a Cognos lead with responsibilities of the overall SDLC process. This
included leading and driving the overall project, designing and developing,
installing and configuring, documenting, providing quality work and total client
satisfaction, deployment of reporting environment
• Responsibility included collecting business and technical requirements from
Business and IT domains respectively.
• Designed and developed a relational (for novice users) and a dimensional model
along with respective packages.
• Designed and built Cognos cube for management analysis with the capability of
slicing and dicing engines data in reference to availability, alerts and contract
management.
• Organized and built standard calculations and filters and counseled client to host
them on the meta data model layer.
• Designed and developed 8 complex reports with filters, calculations, prompts and
conditional pages/views.
• Accomplished state of the art Cognos 8.3 portal to organize and lay out all
reports, queries and events, scheduled reports and events to groups of end users
on a periodic basis.
• Installed and configured Cognos Office Connection to individual MS XP clients
so end users can export any report into Word and Power Point applications in
addition to out-of-the-box capability of exporting to Excel, PDF and CVS
formats.
• Planned and built Cognos security roles, groups and users, configured mapped
Cognos namespace security to Solar's LDAP (MS Active Directory)
• Managed and led an installation team to install and configure Cognos 8.3 and HTTP
Server.
• Deployed Cognos 8.3 SP1 to Development, Test, and QA and Production environments.
• Created detailed documentation in reference to UT, UAT, report design, meta data model
design, functional and technical MS Visio diagrams among others.
• Demonstrated team work by working directly with client's database admin, systems
admin, business analysts and other members of management in delivering nothing less
but the best quality of the most updated Cognos 8.3 SP1 reporting environment.
• Created documentation around Cognos portal, reports, models, process management and
change management. Assisted creating a web tool to access above listed documentations
from the intranet and have them available at a finger tip.

BOSTON SCIENTIFIC - PROJECT No. 2

Core Technologies Used

8.1.1 MR1 (Report Studio, Query Studio) Oracle 10g, Informatica 7.0, &
Framework Manager 8.0

ROLE DESCRIPTION & JOB EXPERIENCE

 • Primary responsibility included the following and not limited to managing
Cognos implementation in reference to Business Intelligence standards, report
enhancements and modifications for better performance, system stability, data
integrity and client satisfaction.
• The primary responsibility was to analyze existing Cognos environment including
the metadata model and all existing reports and provide direction for enhanced
report performance and ensuring adherence to Business Intelligence industry
standards.
• Demonstrated and convinced the client to reduce the number of prompt pages
thereby reducing the number of filters and fields from all reports leading to major
impact on report performance.
• Coached and counseled the lead developer to migrate all filters and calculations to
Cognos FM model level which encourages the processing of calculations on meta
data level instead of report level thereby improving the performance of all reports.
• Contribution towards technical expertise towards maintenance and modification
of existing reports and dashboards, report enhancement and end user usability,
system stability and data integrity leading to improved client satisfaction.
• Demonstrated team work by working directly with client's database admin,
systems admin, business analysts and other members of management in delivering
the first phase of the project after thirteen months into the project.

GENZYME BIOSURGERY - PROJECT No. 1

Core Technologies Used

8.1.2 (Report Studio) Oracle 10g, Informatica 7.0, & Framework Manager 8.0

ROLE DESCRIPTION & JOB EXPERIENCE

• Contributed towards maintenance and modification of existing reports,

development of new reports and data integrity of a complex multi sourced system.
• Responsible for report enhancements, modifications, system stability and data
integrity.
• Created reports around query subjects and introduced sub queries and creating
master detail relationship to achieve desired results.
• Integrated and accomplished ‘Volumetric Decile’ concept of identifying the most
lucrative and not so lucrative clients.
• Introduced a new perspective of profiling new, existing and potential prospects
and associated revenue potential from each sector of clients within respective
regions and territories.
• Established and loaded new regions and territories to the source system and
ensured new data get loaded into appropriate database table.
• Produced and built new changes to existing configuration and mapping files to
accommodate new data loads
• Managed ETL Process where data gets pushed from database to the data mart.
 • Demonstrated team work by working directly with client’s database admin,
systems admin, business analysts and other members of management.

INFORTE Sept 2005 – Mar 2007

Sr. Cognos Specialist
Chicago, IL 60601

AON - PROJECT No. 3

Core Technologies Used

Composite (CIS) 3.7, Composite Studio (Modeler UI and Manager), Cognos 8.1.2
(Report Studio, Analysis Studio, Query Studio and Event Studio), Framework
Manager 8.0, Salesforce.com, Composite Studio 3.7 & Oracle 9i

ROLE DESCRIPTION & JOB EXPERIENCE

• Gathered requirements directly from the client to develop the meta data model.

• Managed and developed views in Composite Studio and imported into

Framework Manager.
• Created related models and schemas, joins, namespaces, query subjects, filters
and calculated fields in Framework Manager.
• Created data sources in Cognos portal and published packages and accessed by
Report Studio, Analysis Studio, Query Studio and Event Studio.
• Developed a masterpiece ‘Sales Report’ to be viewed by the CEO and COO of
Aon on a bi-weekly basis.
• Designed and created reports focused on Customer Relationship Management
(CRM) for national and international users.
• Developed reports such as Sales Stage Pipeline reports providing detailed
information of sales representatives and their performances in every office,
Opportunity reports (Closed Won Opportunities, Open Opportunities, Closed Lost
Opportunities and other conditions), Office Pipeline reports providing financial
data of how each office in five continents is performing, Product reports shedding
light how each product and service measures up in various districts and regions.

STATE STREET GLOBAL ADVISORS - PROJECT No. 2

Core Technologies Used

Cognos 8.0 (Report Studio, Analysis Studio, Query Studio and Event Studio),
Cognos Transformer v7.3, Framework Manager 8.0, MS SQL Server 2000

ROLE DESCRIPTION & JOB EXPERIENCE

 • Gathered requirements directly from the client to design Cognos cubes and
dashboards.
• Developed two power cubes for national users and two cubes for international
users with Cognos 8.0 on a windows 2003 server/SQL Server 2000 platform.
• Created related schemas, namespace, query subject to develop cubes in
Framework Manager
• Designed and developed IQD file and cube model utilizing Framework Manager
and Transformer version 7.3 respectively.
• Created associated data source/cube in Cognos 8 portal and configured connection
to the Power Cube.
• Published packages to the portal to be accessed by Analysis Studio and Report
Studio and developed canned reports according to client’s specifications.
• Successfully linked the Dashboard to multidimensional cubes and created
dashboard reports utilizing Report Studio within Cognos 8.

ESTEE LAUDER - PROJECT No. 1

Core Technologies Used

Oracle Administrator, Oracle Discoverer, Discoverer Plus and Oracle Desktop,
Oracle 9i, SQL Plus and PL/SQL Developer.

ROLE DESCRIPTION & JOB EXPERIENCE

• Developed EUL (Oracle Model) utilizing Oracle Administrator similar to

Framework Manager Tool in Cognos.
• Managed EUL, implemented Joins, filters and calculations according to report
specifications utilizing Oracle Discoverer.
• Designed complex reports according to specs utilizing Oracle Desktop and Oracle
Plus.
• Developed and administered customized portal and introduced portal level
security for various types of roles.
• Created security tables in Oracle 10g database and configured them with the
portal.
• Streamlined database level and portal level securities resulted in end users to view
authorized report only.

HEWITT ASSOCIATES Nov 2003 – Sept 2005

Cognos Support Specialist
Chicago, IL 60601
HEWITT ASSOCIATES Mar 2002 – Nov 2003
Client Support Specialist
Lincolnshire, IL 60069

SIMPLESOFT SOLUTIONS Jun 2001 – Mar 2002

Technical Consultant
Chicago, IL 60601

ACADEMICS ~ CERTIFICATION ~ TRAINING

Cognos TM1 (Web Training) Aug 2009

Cognos Metric Studio (Vendor Training) Sept 2008
Certified Cognos 8.1 (Partner) May 2006
Certified Reportnet (Partner) June 2004

NORTHERN ILLINOIS UNIVERSITY

Bachelors in Computer Information Systems
DeKalb, IL

WILLIAM RAINEY HARPER COLLEGE

Palatine, IL
Certification in C/C++

Accenture Information Management Systems

• Accenture Development Methodologies
• Business Intelligence, Data Management and Administration, Portal & Content
Management
• Extract Transform & Load
• Market analysis and market IT trends.

SAP BW
Chicago, IL
Trained in SAP BW Presentation Services including BEx Analyzer, BEx Query Designer
and BEx Web Application Designer. Hands on training on Information Modeling such as
Info Cube Data Model, ODS Object Data Model and Business Content data warehouse
solutions.

ONYX 5.x
Philadelphia, PA
Trained in OEP, OEAS and OED
HEWITT UNIVERSITY
Lincolnshire, IL
Windows Networking and Security, Protocols, LAN/WAN, Firewalls, Citrix, DB2,
Connection Strings

CHUBB PROFESSIONAL RESOURCES

Villa Park, IL
Top Gun Pro Program Certification
Web Technologies with emphasis on OOP, OOD, Java1.2/JSP, VB6.0/VBScript, Oracle
PL/SQL, and XML
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