Beruflich Dokumente
Kultur Dokumente
c
c
c
c
Tourism is the largest service industry in India, with a contribution of 6.23% to the national
GDP and 8.78% of the total employment in India. India witnesses¶ more than 5 million
annual foreign tourist arrivals and 562 million domestic tourism visits. The tourism industry
in India generated about US$100 billion in 2008 and that is expected to increase to US$275.5
billion by 2018 at a 9.4% annual growth rate. The Ministry of Tourism is the nodal agency
for the development and promotion of tourism in India and maintains the "Incredible India"
campaign.
ºc
ccc
Medical tourism in India has emerged as the fastest growing segment of tourism industry
despite the global economic downturn. High cost of treatments in the developed countries,
particularly the USA and UK, has been forcing patients from such regions to look for
alternative and cost-effective destinations to get their treatments done. The Indian medical
tourism industry is presently at a nascent stage, but has an enormous potential for future
ºc
ccc
During the last decade, the State of Gujarat has witnessed enormous growth of high quality
health care delivery facilities in the State. Gujarat¶s Healthcare sector has made impressive
strides in recent years and is surging ahead with new facilities and technology. Gujarat has
the State-of -the- art technology and the skilled super specialists. This, coupled with excellent
c
c
infrastructure and professional management, nurses and paramedical staff, can take on
prevailing costs in international markets with comparable success rates and services levels
directly in proportion to the high value system and natural caring that comes with its unique
cultural heritage. Exploiting the religious, cultural and wild life tourism potential of the State
and collaboration with the tourism industry can complement the growth of medical tourism.
c ccc
c
The survey of the patients who came from outside the India are mostly from the United States
of America, Africa and United Kingdom. The major purpose to come in India are social
gathering, treatment and tourism. The findings suggest that patients are coming majorly for
the cardiac diseases, orthopedic diseases and for gastro intestinal diseases. Most of the
patients select the Hospital or Doctors on the bases of the advice of their relatives or friends
and from web sites. The major attraction for the patients are doctor¶s specialization and low
treatment charges. Patients gave their first priority to the treatment, followed by financial
expenses, hospitality and accommodation. Most of the patients are satisfied with the
treatment and facilities available in the hospital. Majority of the patients show their eagerness
to visit the same hospital again in the future if there will be any need arise.
c
c
c
c
!c
Oc Initially the study will be done on the different hospitals and services provided by
them.
Oc Descriptive - To gauge the mind set and view points of the patients pertaining to their
preference.
Oc The length of the questionnaire would be 11 and the sample size will be around 100
respondents.
c
cº
c
c
c"#
c
ºc"#
!cc
Oc To find out the satisfaction level of the patients in the multi-specialty hospitals.
Oc To find out the factors, why NRIs are attracted towards taking medical treatments in
India.
Oc To find out which kind of medical treatment is mostly preferred by the NRIs to take
in India.
ºc"#
!c
c
c
c ccc
c
Oc Xollecting data from the existing multispecialty and super specialty hospitals, medical
Oc Study the satisfaction level of the NRI patients who already took and are taking
c%cc
c
Oc Research will be descriptive and explorative in nature. Research will be done mainly
to understand the satisfaction level of the patients and by this way can understands the
competition and also need gaps so that better services can be develop.
c
$c
c
!c
Oc 'c (!c oreign Patients who have used health care facilities at Ahmedabad
and Vadodara.
Oc 'c)!c100
&c c
!c
The data would be collected in the form of Primary data through a survey in Ahmedabad
c+,c
Oc The Research Project work is limited to Gujarat especially Ahmedabad and Vadodara.
c
&c
Oc Taking the prior appointment from the respondents (The hospital Management)
Practitioner
Oc Secondary Data ± Marketing Research Text books, Internet and News papers
c
-c
-c
ccc
- c/
cc 'cc
Tourism development in India has passed through many phases. At Government level the
development of tourist facilities was taken up in a planned manner in 1956 coinciding with
the Second ive Year Plan. The approach has evolved from isolated planning of single unit
facilities in the Second and Third ive Year Plans. The Sixth Plan marked the beginning of a
new era when tourism began to be considered a major instrument for social integration and
economic development.
But it was only after the 80¶s that tourism activity gained momentum. The Government took
several significant steps. A National Policy on tourism was announced in 1982. Later in
1988, the National Xommittee on Tourism formulated a comprehensive plan for achieving a
sustainable growth in tourism. In July 1991, tourism was also declared as a priority sector for
foreign investment. In 1992, a National Action Plan was prepared and in 1996 the National
The other major development that took place were the setting up of the India Tourism
Development Xorporation in 1966 to promote India as a tourist destination and the Tourism
Hotel Management and Xatering Technology Institutes and 14 ood Xraft Institutes were also
c
.c
-c*cccc
c
Tourism is the largest service industry in India, with a contribution of 6.23% to the national
GDP and 8.78% of the total employment in India. India witnesses more than 5 million annual
foreign tourist arrivals and 562 million domestic tourism visits. The tourism industry in India
generated about US$100 billion in 2008 and that is expected to increase to US$275.5 billion
by 2018 at a 9.4% annual growth rate. The Ministry of Tourism is the nodal agency for the
development and promotion of tourism in India and maintains the "Incredible India"
campaign.
ranked tourism in India 6th in terms of price competitiveness and 39th in terms
of safety and security. Despite short- and medium-term setbacks, such as shortage of hotel
rooms, tourism revenues are expected to surge by 42% from 2007 to 2017.
India has a growing medical tourism sector. The 2010 Xommonwealth Games in Delhi are
+cccc
India is home to several well known large mammals including the Asian Elephant, Bengal
Tiger, Asiatic Lion, Leopard and Indian Rhinoceros, often engrained culturally and
religiously often being associated with deities. Other well known large Indian mammals
include ungulates such as the domestic Asian Water buffalo, wild Asian Water buffalo,
Nilgai, Gaur and several species of deer and antelope. Some members of the dog family such
as the Indian Wolf, Bengal ox, Golden Jackal and the Dhole or Wild Dogs are also widely
c
0c
distributed. It is also home to the Striped Hyaena, Macaques, Langurs and Mongoose species.
India also has a large variety of protected wildlife. The country's protected wilderness
consists of 75 National parks of India and 421 Sanctuaries, of which 19 fall under the
purview of Project Tiger. Its climatic and geographic diversity makes it the home of over 350
mammals and 1200 bird species, many of which are unique to the subcontinent.
Some well known national wildlife sanctuaries include Bharatpur, Xorbett, Kanha,
Kaziranga, Periyar, Ranthambore and Sariska. The world's largest mangrove forest
Site.
/c
c
Several hill stations served as summer capitals of Indian provinces, princely states, or, in
the case of Shimla, of British India itself. Since Indian Independence, the role of these hill
stations as summer capitals has largely ended, but many hill stations remain popular summer
Oc Munnar in Kerala
Oc Shillong in Meghalaya
Oc Nainital in Uttarakhand
c
1c
Oc Gangtok in Sikkim
Oc Mussoorie in Uttarakhand
In addition to the bustling hill stations and summer capitals of yore, there are several serene
and peaceful nature retreats and places of interest to visit for a nature lover. These range from
the stunning moonscapes of Leh and Ladhak, to small, exclusive nature retreats such as
3
c
Elephants and camels rides are common on Indian beaches. Shown here is Havelock Island,
India offers a wide range of tropical beaches with silver/golden sand to coral beaches of
Lakshadweep. States like Kerala and Goa have exploited the potential of beaches to the
fullest. However, there are a lot many unexploited beaches in the states of Andhra Pradesh,
Gujarat, Maharastra, Tamil Nadu and Karnataka. These states have very high potential to be
develop them as future destinations for prospective tourists. Some of the famous tourist
beaches are:
Oc Beaches of Goa
c
2c
Oc Marina Beach, Xhennai
Oc Beaches of Mahabalipuram
Oc Beaches in Mumbai
Oc Beaches of Diu
Oc Lakshadweep Islands
ÿ c
c
Oc Paragliding in Maharashtra
c
c
ÿc*
c cÿc
c c
With Tourism being one of the foremost avenues to put India on the global map, it is
heartening to see that the Travel and Tourism Xompetitiveness Report of 2009 from the
World Economic orum, has ranked India as 11th in the Asia Pacific region and 62nd overall,
moving up three places on the list of the world¶s most attractive destinations. It also ranked
14th best tourist destination for its natural resources and 24th for its cultural resources, owing
to many World Heritage sites, rich flora and fauna, and strong creative industry. The Indian
tourism industry ranked 5th in long-term growth and the report also expects it to become the
The Tourism Ministry has claimed that tourism in India has already started showing signs
of early recovery from the impact of global economic meltdown and in December 2009
tourists arrivals grew substantially by 21% registering a growth of over 8% over the arrivals
In spite of the global economic recession in 2008 and 2009, the Indian economy has
During April-September, 2009 India¶s GDP has seen a growth of 7%, whereas the global
economy is estimated to have a negative growth in 2009. The quantum jump in oreign
Direct Investment (DI) in the Hotel & Tourism sector in the year 2008 and 2009 is also
Indicating a turnaround, foreign tourist arrivals into the country grew by 21 percent in
December 2009, over the corresponding month in 2008. However, it had fallen by 3% for the
entire year of 2009 due to the meltdown, H1N1 scare and the Mumbai terror attacks.
c
c
c
cÿ
c221c
Estimates of foreign tourists arrivals (TAs) and foreign exchange earnings (EEs) are
important indicators of the tourism sectors. EEs in USD terms during the month of
November 2009 were USD 1.2 billion as compared to USD 1 billion in November 2008.
Oc TAs during 2009 were 5.11 million with a growth rate of (-) 3.3% as compared to the
Oc Though the growth rate for 2009 is (-) 3.3%, it is better than UNWTO¶s projected
Oc TAs during the Month of December 2009 were 6.46 lakh as compared to TAs of 5.34
Oc EEs in Rupee terms during 2009 were Rs. 54960 crore as compared to Rs. 50730 crore
in 2008.
Oc The growth rate in EEs in Rupee terms during 2009 was 8.3% as compared to 2008, and
Oc In spite of the negative growth rate of 3.3% in TAs, EEs in rupee terms observed a
Oc EEs during 2009 were USD 11.39 billion as compared to USD 11.75 billion during
2008.
Oc The growth rate in EEs in USD terms during 2009 was (-) 3% as compared to 2008, and
c
c
ÿ
cc4
c2 2c
Oc TAs during the month of January 2010 were 4.91 lakh as compared to TAs of 4.22
lakh during the month of January 2009 and 5.12 lakh in January 2008.
Oc There has been a growth of 16.4% in January 2010 over January 2009 as compared to a
cc4
c2 2
Oc EEs during the month of January 2010 were Rs. 5593 crore as compared to Rs. 4598
Oc The growth rate in EEs in Rupee terms in January 2010 over January 2009 were
c
cc
Realising that the true potential of tourism lies in responsible practices on both the demand
and supply sides of the tourism chain, the Ministry of Tourism has adopted the µsustainable
tourism¶ route and incorporated it into the innovative Rural Tourism Project.
ccc3
c
Administrations and the Ministry of Tourism provides financial assistance for tourism
projects based on the proposals received from them subject to availability of funds and
priority.
c
$c
The Tourism Ministry had sanctioned numerous projects across the nation for enhancing
the tourism infrastructure; many of them were sanctioned during the year 2009.
cc
The World Travel and Tourism Xouncil (WTTX) along with its strategic partner Oxford
Economics conducted the Tourism Satellite Accounting (TSA) research in March 2009. In
accordance with this latest released research, the future of Indian Tourism has some bright
prospects.
Oc The demand for tourism in India is expected to grow by 8.2% between 2010 and 2019
Oc Xapital investment in India¶s travel and tourism sector is expected to grow at 8.8%
Oc The research report forecasts India to get capital investment worth USD 94.5 billion in
c
&c
-cc
c
c5
6c7c
c!c
ºc
c
It is one of the fastest growing segments in India. India has been able to leverage on certain
advantages it has over other countries like highly skilled doctors, cost effective treatment,
improved quality of private healthcare etc. Some of the common treatments for which
overseas patients to come to India are heart surgery, knee transplant, cosmetic surgery and
dental care. India's traditional rejuvenation therapy like yoga and ayurvedic therapy are also
becoming popular.
c
It is relatively new segment in India. It involves visiting natural areas without disturbing the
fragile ecosystem. Eco tourism generates wealth for the local people, who in turn take
measures to conserve and protect the environment and natural resources. India with its natural
diversity is one of the pristine places in the world for eco tourism. The Himalayan region,
Kerala, Northeast, Andaman and Nicobar Islands and Lakshadweep islands the Western and
Eastern Ghats are some of the hot spots for eco tourism in India. India has some of the best
/ c
c
Heritage tourism is a very lucrative segment in India. It is widely believed it would emerge
as the most important segment within tourism in terms of revenue generation by 2010.India
has a rich cultural history and reflection of its glorious past is still visible in its numerous
forts, monuments, palaces, places of worship etc. Heritage tourism itself can be further
c
-c
classified as colonial heritage, urban renewal, religious tourism, industrial heritage and
ethnicity. The Indian government must show keen interest in preserving the heritage sites
ÿ c
India's varied geographical and climatic conditions offer excellent opportunity for
adventure sports. In recent times the popularity of adventure tourism has increased.
Adventure sports like river rafting, rock climbing, mountaineering, trekking, skiing, snow
climbing, scuba diving and angling can be undertaken in the country and the country offers
multiple locations to choose from. The trans Himalayan region, the Garhwal and Kumaon
mountains, the Western Ghats, deserts of Rajasthan, Andaman and Lakshadweep islands are
c
.c
c
c
cc c
c cc c c
c
c
R X
i t
i t lt i tt
Rl
Rl lt
i il
i ti i
i lti it l
!l i i
i
R X
i t i t ll i i l:i Rl
Xt Rl M t MX i " R #t Rl
X
itX
$!$i
X
i
!Bi
l
it titli ti itl(-.Billi
c
c
In June 2006, Thomas Xook (India) acquired LKP orex Limited and Travel Xorporation
TXIL presently operates in over 72 cities across over 180 locations. The company has
overseas operations in Sri Lanka which is a branch of TXIL and Mauritius which is a
subsidiary of Thomas Xook (India). The Xompany employs over 2,200 resources and is listed
on both the Bombay Stock Exchange as well as the National Stock Exchange.
Thomas Xook (India), over the years has received several prestigious awards such as the
Golden Peacock Award for excellence in Xorporate Governance and the Pacific Asia Travel
Association (PATA) Golden Award for Best Travel. Recently, the Xompany won the Best
Tour Operator at the XNBX Awaaz Travel Awards 2008 and was also accredited the P1
Oc ounded in 2007
Oc Key people are Thomas Middlehoff (Xhairman), Michael Beckett (Deputy Xhairman),
Oc IT is a travel industry
c
1c
.c"*c8c9
c cc'c
"* is Kuoni India's key outbound travel brand. SOTX, India¶s largest outbound tour
operator was acquired by Kuoni Travels - World's leading premium Tour Operator in the year
1996 and is a leader in all segments, namely Escorted Tours, ree Individual Travel, Special
Till date, SOTX has escorted over 4 lakh passengers across the globe to various destinations
including Europe, USA, Australia, New Zealand, ar East, Africa and many more.
They have served travelers for years and won their smiles and hearts. SOTX¶s vast array of
SOTX has been voted "Best Outbound Tour Operator" five times in a row by the Galileo
The company has not only fully utilized the existing market potential but has also created
dedicated for the Marathi speaking population and 'Gurjar Vishwadarshan' brand that is
c
2c
Oc Organisation of pre and post tour programs, spouse programs, social programs and
Oc Security
SOTX Trade air Tours is a division that caters exclusively to the needs and requirements of
Increase in the number of Indian participants & visitors to various International exhibitions to
compete at a global level confirm huge potential for Group Outbound Travel. In the past few
years SOTX Trade air Tours has successfully organised delegations to various International
trade fairs, which has helped in creating awareness and earning a reputation in the market.
The efforts and strength in offering the best quality services have been recognized by the
Organizers, etc by appointing SOTX Trade air Tours as their exclusive official agent in
India. SOTX Trade air Tours has given a new dimension to the trade fair visitors by
providing value added services such as confirmed accommodation during the fair period,
Indian meals, option to pay in easy monthly installments, factory visits etc - all this and more
c
c
0c ºc
c
cc
c
Medical tourism is actually thousands of years old. In ancient Greece, pilgrims and patients
came from all over the Mediterranean to the sanctuary of the healing god, Asklepios, at
Epidaurus. In Roman Britain, patients took the waters at a shrine at Bath, a practice that
continued for 2,000 years. rom the 18th century wealthy Europeans travelled to spas from
Germany to the Nile. In the 21st century, relatively low-cost jet travel has taken the industry
The reasons patients travel for treatment vary. Many medical tourists from the United States
are seeking treatment at a quarter or sometimes even a 10th of the cost at home. rom
Xanada, it is often people who are frustrated by long waiting times. rom Great Britain, the
patient can't wait for treatment by the National Health Service but also can't afford to see a
physician in private practice. or others, becoming a medical tourist is a chance to combine a
And more patients are coming from poorer countries such as Bangladesh where treatment
Xountries that actively promote medical tourism include Xuba, Xosta Rica, Hungary, India,
Israel, Jordan, Lithuania, Malaysia and Thailand. Belgium, Poland and Singapore are now
entering the field. South Africa specializes in medical safaris-visit the country for a safari,
with a stopover for plastic surgery, a nose job and a chance to see lions and elephants.
c
c
1c cºc
ccc
Medical Tourism (also known as Health Tourism, Medical Travel) is about travelling to a
foreign country for medical treatment. It involves the benefit of cost effective treatment,
private medical care in collaboration with the tourism industry. The concept of Medical
Tourism is fast catching-up in India where people from any part of the world travel to the
country for the purpose of medical treatment and get the dual benefit of travelling and
Oc Low cost surgeries and medical treatments such as complex Bone Marrow transplant,
liver transplant, kidney transplant, specialized cardiac/heart surgery, surgeries for hip
joint replacement, knee joint replacement, dental surgery, and cosmetic surgeries, to
mention a few. All these surgical procedures are carried out by expert doctors.
standards.
Oc People all around the world are eager to see the diversity and unity of India. So, when
they get the advantage of medical treatment along with a dual advantage of getting to
replacement that would cost $200,000 or more in the US, for example, goes for
$10,000 in India--and that includes round-trip airfare and a brief vacation package.
Similarly there are other such surgical procedures that cost less in India.
c
c
Oc Xhennai (formerly known as Madras), the capital city of the Indian state of Tamil
Nadu, has been declared India's Health Xapital, as it nets in 48% of health tourists
c
$c
1 c3 cºc
ccc
Medical tourism in India has emerged as the fastest growing segment of tourism industry
despite the global economic downturn. High cost of treatments in the developed countries,
particularly the USA and UK, has been forcing patients from such regions to look for
alternative and cost-effective destinations to get their treatments done. The Indian medical
tourism industry is presently at a nascent stage, but has an enormous potential for future
We have also found that India represents the most potential medical tourism market in the
world. actors such as low cost, scale and range of treatments provided by India differentiate
it from other medical tourism destinations. Moreover, the growth in India¶s medical tourism
market will be a boon for several associated industries, including hospital industry, medical
practitioners are providing their services across the country. There are over 3,000 hospitals
and around 726,000 registered practitioners catering to the needs of traditional Indian
healthcare. Indian hotels are also entering the wellness services market by tying up with
professional organizations in a range of wellness fields and offering spas and Ayurvedic
massages.
Our comprehensive report also provides a deep insight into the Indian medical tourism
market and evaluates the past, present and future scenario of the medical tourism market. It
discusses the key factors which are making India an attractive medical tourism destination.
c
&c
Both statistics and trends about market size, tourist arrivals, infrastructure, accreditations,
c
-c
1c c
ccºc
ccc
Medical tourism was a silver lining for those millions of Uninsured, underinsured and those
who were forced to postpone treatments due to long waiting lists. What seemed like a boon
to patients from Western countries like US, UK and Xanada is now a twilight of hope for
those countries who are deemed as Medical Tourism hubs. In popular medical tourism
destinations like India, Singapore and Thailand, Medical Tourism is a fast growing industry
In order to cope with the growing demand for medical care, hospitals, medical practitioners
and even governments have taken measures to promote health care in India.
When it comes to health care, safety is the foremost concern. The hospitals in India are
well equipped with the latest technology and houses highly qualified and experienced staff
who can provide timely and quality medical treatment to patients. As a move in promoting
medical tourism, many hospitals are deemed as ³corporate hospitals´ that specially cater to
the needs of medical tourists in India. Apart from offering world class treatments, they offer
various services that make medical tourists¶ stay in India hassle free. Many hospitals in India
have international accreditations that certify the quality of health care service.
Indian Government has acknowledged the growth of medical tourism in India and is now
offering Medical Visas. The initial period for a medical visa may be up to a period of one
year or the period of treatment whichever less, which can be extended for a further period up
to one year be the State Government/ RROs on the production of medical certificate/ advice
from the reputed/ recognized/ specialized hospitals in the country. Any further extension will
be granted by the Ministry of Home Affairs only on the recommendations of the State
c
.c
Government/ RROs supported by appropriate Medical documents. Such visa will be valid
India is a big player in the medical tourism industry. In fact, it has been ranked the most
popular medical tourism destination by many. Apart from the contribution of government
and hospitals in improving the health care service in India, what truly gives that edge to India
over other medical tourism destinations is the innumerable rejuvenation options it offers and
India is the birth place of Yoga, which is one of the most popular forms of exercise and
rejuvenation today. There are almost an infinite number of Spa and rejuvenation centers in
India that could uplift the mood and enhance health of medical tourists. India is a tourist¶s
paradise and when in India for medical treatment, tourism comes as a co-benefit of medical
tourism. Unlike other exotic destinations in the world, it is surprisingly easy to commute,
stay and converse in India. People in India are extremely warm and have a sound command
over English. All these factors make India the sought after destinations for medical tourism
and India is now equipped to cater to the fast growing demand for health care in India.
A new report, "Booming Medical Tourism in India´, provides an insight into the Indian
medical tourism market. It evaluates the past, present and future scenario of the Indian
medical tourism market and discusses the key factors that are making India a favorable
medical tourism destination. Both statistics and trends regarding market size, tourist arrivals,
infrastructure, accreditations, drivers and restraints have been thoroughly discussed in the
report.
The research suggests that India represents the most potential medical tourism market in the
world. actors such as low cost, scale and range of treatments provided by India differentiate
c
0c
it from other medical tourism destinations. The growth in India¶s medical tourism market is
expected to serve as a boon for several associated industries including hotels, medical
c
1c
1c c
ccÿ cºc
ccc
To promote growth in the Indian medical travel industry, the Indian government has plans
to improve health infrastructure. The government is currently in the process of increasing the
number of hospitals, clinics, and clinical laboratories in urban as well as rural parts of the
country. Incentives and tax holidays are being offered to hospitals and dispensaries providing
health travel facilities. The Indian medical travel and health care sector offers plenty of
providers, and tourist agencies, and the government is encouraging them to invest in
therapeutic and preventive health services so as to increase medical travel to India. The
government has published analytical reports on the available opportunities in the Indian
health care industry so corporate houses can make informed decisions regarding the Indian
c
c
2c
1$c'
ccºc
ccc
There are several characteristics that make India an appealing destination for visitors
seeking health services. These include its well-trained health practitioners; a large populace
of good English speaking doctors, guides and medical staff; availability of super-specialty
centres that excel in cardiology and cardio-thoracic surgery, joint replacements, transplants,
cosmetic treatments, dental care, orthopaedic surgery and more; hospitals that provide the full
gamut of health services which include full body pathology, comprehensive physical and
gynaecological examinations, echo Doppler, high strength MRI etc. using latest,
technologically advanced diagnostic equipments; and finally, and more importantly the
availability of these premium services at prices that are extremely reasonable for the foreign
tourist.
In fact, the competitive cost of medical treatment in India has been the main catalyst for the
growth of medical tourism in the country. The costs of comparable treatment in India are on
average one eighth to one fifth of those in the West. or instance, a cardiac procedure costs
anywhere between US$ 40,000 - 60,000 in the United States, US$ 30,000 in Singa pore, US$
12,000 - 15,000 in Thailand and only US$ 3,000 - 6,000 in India. Likewise, the associated
India also has the potential to emerge as a hub for preventive health screening in view of the
availability of low-cost diagnostic tests. At a private clinic in London a health check-up for
men that includes blood tests, electro-cardiogram tests, chest X-Rays, lung tests and
operated by Delhi-based healthcare company Max Healthcare costs US$ 84. A Magnetic
Resonance Imaging (MRI) scan costs US$ 60 at Escorts Hospital in Delhi, compared with
c
c
roughly US$ 700 in New York.
A study done by the India Brand Equity oundation (IBE) in 2004 showed that India is
Thailand. Thailand has a cost advantage over India in only two categories: plastic surgery and
breast augmentation. India is cheaper than Thailand across a whole range of other²and more
* cost in US$
The health services in India have the additional advantage of providing a good mix of
allopathic and alternative systems of medicine. or instance, while New Delhi has emerged
as a prime destination for cardiac care; Xhennai has established a niche for quality eye care;
Kerala and Karnataka have emerged as hubs for state-of-the-art ayurvedic healing.
The scope for profit in this sector has encouraged several large corporations, such as
pharmaceuticals and industrial companies, and several non-resident Indians (NRIs) to invest
Hyderabad; Hindujas and Wockhardt in Mumbai; Max, Escorts, Apollo in Delhi etc.8 These
c
c
facilities now dominate the upper end of the private sector and cater predominantly to
medical tourists and affluent sections of the society. These establishments have created a
niche job market for health professionals predominantly trained in public sector institutes.
Even the Government of India has responded promptly to tap the potential of this sector. In
its effort to capitalize on this opportunity the Government has untaken measures to promote
India as a ³global health destination´. The National Health Policy 2002 strongly encourages
medical facilities to provide services to users from overseas. It states that ³providers of such
services to patients from overseas will be encouraged by extending to their foreign exchange,
all fiscal incentives, including the status of ³deemed exports´, which are available to other
The Indian Ministry of Tourism has started a new category of visas for the medical tourists.
These visas called the ³M´ or medical-visas are valid for one year but can be extended up to
three years and are issued for a patient along with a companion. Efforts have also been
undertaken to improve the airport infrastructure to ensure smooth arrival and departure of the
health tourists. A brochure of the ministry predicts a ³phenomenal expansion´ of the Indian
These factors have favored the recent spurt of growth of medical tourism in India. Official
figures indicate that medical tourists from 55 different countries come to India for treatment.
While most of these patients are from developed countries, India is also seeing a surge of
patients from countries in Africa and South and West Asia that lack adequate healthcare
infrastructure. Among others, foreign health travelers to India comprise of a large number of
non-resident Indians (NRIs). If the present trend continues trade in health and health-services
will become one of the biggest sectors in India. However, there are several challenges that
could impede the growth of medical tourism in India, more importantly the growth of this
c
c
sector poses a threat to the already crippled public health system in India.
;cºc
c
Kerala is not only a beautiful destination in Southern India known for its scenic beaches and
serene backwaters. Of late Kerala has gained international attention for Medical Tourism and
Kerala is famous for its alternative medical therapies such as Ayurveda, which help to
rejuvenate and revitalize the body. What many tourists have now discovered is that Kerala
has a pool of trained doctors and nurses and an excellent network of hospitals that offer
abroad, such as residents of Kerala working in the Persian Gulf countries, would return to
India for medical treatment. Now International patients too have realized the advantages of
traveling to Kerala and the medical tourism industry has begun to take off in a big way.
aced with exorbitant fees for procedures such as cardiac surgery, dentistry and cosmetic
surgery in their home countries, patients from the West and the Middle East have begun
Indian doctors have established themselves as highly skilled and conscientious caregivers
worldwide. Many doctors who have trained or worked abroad have returned to India to work
here. Their reputation has led to the growth of the Medical Tourism industry in Kerala.
Kerala Travel Tourism offers tour packages that combine medical treatment with a restful
holiday in Kerala India. The world-class hospital facilities, pre and post-operative care and
pleasant climate make your medical treatment and recovery in Kerala a positive experience.
c
$c
c ºc
c
c
/º
Advent Medical Services group is a leading medical service provider based in India with
accomplished and distinguished physicians and surgeons with a vast experience in variety of
surgery, endoscopic surgery, microsurgery, joint replacements and highly advanced form of
Indicure is a limited company in New Delhi, India founded by a group of medical and
services in India for medical tourism, health care tourism and home health care services.
4c/
Located in British Xolumbia on the west coast of Xanada, JD Healthcare and its partners
have been providing healthcare to patients worldwide for over two years. With strong ties to
the global pharmaceutical industry, Xompany the pleasure of assisting countless thousands
around the world who can barely afford to put food on the table, let alone pay hundreds of
c
&c
ºc
ccc8cc
Erco Travels provides Dental Xare Packages, Eye ( Refractive ) Xare Packages, Heart Xare
ºcc
Med In India provides professional, caring and comprehensive services to Medical Tourists
looking for medical treatments (and tourist package) in India. Its services help you choose a
treatments which are scheduled at your convenience and that too at an affordable cost. It
includes surgery of heart, hips and joints and cosmetic surgery and likewise many such other
treatments.
º
'
c
Mediescapes India offers several invasive to non-invasive medical treatments at our partner
super - specialty medical treatments facilities in India combined with recuperative holiday
package show-causing the real India. The surgeries and non - invasive medical treatments
offered by its partner hospitals and clinics in India are vast and varied, ranging from Xardiac
surgery options to Renal Transplant as well as BMT, Xosmetic surgery to Dental, Refractive to
Birmingham Hip Surgeries, Ayurveda, Naturopathy to Yoga and last but not least mental to
c
-c
ºc
Meditours, based in Kelowna, British Xolumbia was started as a company to assist those
people in need of immediate health remedies specifically those requiring hip and knee
replacements. After visiting state of the art medical facilities in the resort area of Trivandrum
in the south of India, and realising the need for these services given the long waiting lists and
expensive hospital bills in most countries, they are now offering the same level of medical
services with accommodations in 5 star hotels for recuperation for about about the same price
cc*
Offers a great opportunity to experience Mystic India with World Xlass Dental Treatment.
c'
Serena Spa, a haven of peace & tranquillity set against the ambience of natural beauty, for
those who wish to relax, restore and rejuvenate, body mind and spirit. A paradise filled with
exotic aromas, essential oils, spice and floral fragrances, designed to enhance and optimise the
c
.c
c !cÿc#c/c
c cºc
ccc
As part of its Navratri Xelebrations ´Vibrant Gujarat 2006´, the Government of Gujarat took
the opportunity to promote its world-class medical facilities and medical expertise making
Xoncept of ³Medical Tourism´ includes combining Healthcare with tourism potential and
offering the Best of the East and the West under one roof.
India¶s emergence as the preferred Global Healthcare destination has attracted patients from
the globe to come to India particularly Gujarat for treatment which is estimated to contribute
25-31 % of the industry earnings of one hundred thousand crores. The Gujarati community
comprises of 32% of the total 20.1 million people of Indian origin worldwide.
According to a study by Xonfederation of Indian Industry (XII), India has a competitive edge
especially its cost advantage. The Xost of Medical treatment in India is less than 1/3rd of that
Gujarat¶s medical expertise and the strength of its facilities are better than those of some of
the south-east Asian nations and Gujarat hospitals are trying to do lot harder selling abroad.
c
0c
Oc Quality stamp through accreditation from global certification agencies such as JXI
Oc Developing a network
There was a one mega event organized during the nine days of Navratri; an exhibition on
medical tourism where leading hospitals of the state had an opportunity to show their
The Exhibition:
The Governor, H/E Navalkishor Sharma, inaugurated the exhibition. The exhibition was from
23rd September to 1st October. The hospitals such as Apollo, Sterling Hospital, Bankers
Heart Hospital, J. S. Ayurvedic Hospital, G.E. Health Xare, ortis Hospital, Rajasthan
hospital, and the Xardiology, Kidney and Xancer institutes from the Xivil Hospital campus
participated in the exhibition enthusiastically. The exhibition also promoted Indian Systems
The focus areas for medical tourism have been derived from the fact that there are waiting
lists in various specialties for both inpatients and outpatients, anything between three weeks
to one year in hospitals in UK and USA. Many hospitals in Gujarat have experience in
providing services to the NRGs and according to them the potential areas for Gujarat would
be:
Oc Xardiology
Oc Renal transplantation
Oc Xarcinoma
Oc Dental care
Oc Xataract
c
1c
Oc Restructuring plastic surgery
Oc In Vitro ertilization
The Government of Gujarat sees this occasion as a beginning for making Gujarat a Global
Oc M.O.Us with private hospitals for provision of high quality health care.
Oc Medi Xity
c
$2c
c ºc/
'
ccÿ#cc=c
cÿ'c/
'c
The Story of Apollo Hospitals is intrinsically tied to the story of Dr. Prathap X. Reddy, the
founding Xhairman. His wondrous journey from rural Andhra Pradesh to architecting modern
He had settled down to a flourishing practice in USA, when the pangs of an unfinished
dream started. These pangs continued to gain ground, strong and silent until that one day,
when Dr. Reddy realized that he was consumed by the overwhelming need to lay the
foundation for his vision. He moved back to India and started the uphill task of making
Apollo Hospitals a reality. Today, Apollo Hospitals group is the largest healthcare service
provider in Asia and the third largest in the world. As a group, Apollo has touched and
Apollo Hospitals started as a 150 bedded hospital in Xhennai in 1983. India, in the early
80's, was not the easiest place for private enterprise. Moreover, private healthcare institutions
were unknown and they were not doing cutting edge work. 27 years later it is an amazing
As Apollo Hospitals has made colossal strides to reach where it is, more and more facets of
the founding vision have turned to reality. Today, Apollo group is not just one of the
country's premier healthcare providers but has also played a pioneering role in helping India
c
$ c
The Apollo Hospitals group today includes over 8065 beds across 46 hospitals in India and
BPO, health insurance services and clinical research divisions that are working on the cutting
However, the largest achievement of the Apollo group has been to take quality healthcare to
across the length and breadth of India. Of touching 10 million lives and giving hope to an
entire segment of the Indian population who did not have an option beyond limited medical
infrastructure.
Apollo has succeeded in being more than just a quality healthcare provider. It has been a
major player in scripting the medical landscape of the nation. This is primarily because the
group has continuously been at the helm of several game-changing innovations in Indian
healthcare.
By the start of the new millennium, Apollo Hospitals group had become an integrated
healthcare organization with owned and managed hospitals, diagnostic clinics, dispensing
pharmacies and consultancy services. In addition, the group's service offerings include
healthcare at the patient's doorstep, clinical & diagnostic services, medical business process
outsourcing, third party administration services and heath insurance. To enhance performance
and service to customers, the company also makes available the services to support the
c
$c
ÿ#cÿ'cÿ#c c
Today Apollo Hospitals group is recognized as the Ñ Ñ in India.
Apollo group has a long history of accomplishments with its unique ability of resource
management.
hospital further strengthens the healthcare infrastructure in Gujarat, setting new benchmarks
in quality standards in healthcare delivery. Keeping with the tradition of delivering healthcare
at par with the best in the world, Apollo relies a great deal on innovation, introspection and
treatment, rehabilitation and health education for patients, their families and clients by
c
c
Apollo Hospitals, Ahmedabad, a 400 bedded quaternary care hospital, has an overall
Located just 5 Kms from the Ahmedabad International Airport, the hospital not only offers
world class healthcare facilities but also has a wonderful serene nature surrounding it. Built
over 10 acres of land, the hospital has 65 IXU beds and is the largest corporate hospital in
Medical Tourism in India has witnessed an enormous growth and has opened a plenty of
opportunities in the private and voluntary sector. Leading the race in attracting medical
c
$c
tourists to India is Apollo Hospitals, the healthcare powerhouse of India. Traveling from all
around the world, medical tourists seek essential healthcare services. Apollo Hospitals,
Ahmedabad offers superlative services in line with international patient care standards and
ÿ ccÿ'c
On arrival, patients will be received at the Apollo Medical Xentre, a unit of Apollo
Hospitals, Ahmedabad, by their representative and taken to main Apollo Hospital as per the
admission plan.
c'
c!c
c
$$c
'c
cÿ #cc
Oc Xommunication Xenter
Oc Locker facility
Oc Travel Desk
Oc Xyber Xafé
Oc Library
Oc Places of Worship
Oc Bank ATM
c !c
propagates across India and abroad. It will provide a channel for continuous access to the
most sophisticated medical support systems at all times. Apollo aims at extending super-
speciality services to remote countries across the globe by proactively using technological
developments and imaging techniques to create benchmark standards in the field of medicine
and health.
They have a state of the art telemedicine centre, to cater for needs of all international
patients.
c
$&c
#
c/
'>cÿ#c
Shalby Hospitals is amongst the league of few hospitals to have received NABH (National
Accreditation Board of Hospitals) certificate in a short span of time. Shalby¶s NABH journey
started in July 2009 as Shalby family organized itself into small teams of healthcare
professionals taking the daunting task to set systems and process documentations in place.
rom infrastructure & facility management to services & medical management, all teams
were aligned with only one focus in mind ± ensuring Better Patient Xare & Improved Patient
#
c/
'!cc'
cc?
c/c
Shalby Hospitals provide world class facility and offer a holistic range of medical services to
patients from across the globe. Shalby¶s compassionate approach to medical care is patient
centric, with multidisciplinary teams of highly skilled medical professionals working together
to improve the quality of life for patients. Although a multi specialty health care provider,
Shalby is particularly renowned for its high volumes in joint replacement surgeries with more
than 16000 Total Knee Replacement surgeries conducted till date ņ a world record of sorts.
At Shalby, they believe it is more important, in these days of patient choice, to listen
carefully to the views of their patients so that they are able to respond to their needs. They
strive to continually improve the quality of patient care, monitoring and measuring the
treatments their patients receive and evaluating performances against their own as well as
innovative use of technology across the offered medical specialties, this not only ensures
minimizing infection rate but also ensures they offer the world¶s best services to their
patients.
c
$-c
l /itl i
tt t t %&
+t lt t
tll lt
i 0
R itl t
t t t i t
ti
i t l
tit
itt i t
2*ti R t
Oc Xl&&&&*ti R tX
i
Oc ,
it
*ti R t
M+t*titl
Xl!4i*tiilMi
,
it
ll t ti l$ti t
X iii
$
! Rl,i/ili
c
c
l/itll l
lii t ll i
il
iili :
i6i
) 6/i
(l
# l
* lM
il6il
il
* t ll
i lM
il6il
Biti
$
itiM
il6il
R tti
R6*t
i
B 6$lti
Xti60t ti
l/itltitill
ii t i ll l itli
i itti t
i t lt t
t i t i i t
t i t i t+t itli t i i t l
i ti t t l t
i it li t t ti t (0 7t *
i8 (
R 9 i) t
c
c
c c/
'c
STERLING ADDLIE INDIA LIMITED came into existence with effect from 29.12.2000 as
a Limited Xompany registered with the office of the Registrar of Xompanies; Gujarat.
Sterling Addlife India Ltd. is a dominant player and premier healthcare service provider in
Gujarat. It has become one of the leading regional healthcare companies in India. The
Sterling Hospital, owned and managed by Sterling AddLife India Ltd., is the leading
hospital chain in Gujarat. It is engaged in providing high quality medical and surgical care in
a host of critical specialties such as Xardiology and XVTS surgeries, Neurology and Neuro-
Oncology and Onco-surgery, Xritical and Emergency Xare, Trauma and Orthopedic,
Neonatology as well as General Medicine and Surgeries. Sterling has two multi-speciality
tertiary care hospitals, one each at Ahmedabad and Vadodara and three satellite centers, one
each at Kalol, Mehsana and Himmatnagar. The company has STERLING HOSPITAL, a
multi-super speciality hospital in Ahmedabad ± with 310 beds, 7 major operation theatres and
84 IXU beds. The company has also taken over Sterling Hospital, Vadodara which is having
all multi-super-specialty facilities. Sterling's high quality services attract patients from
Gujarat, Rajasthan, Madhya Pradesh, Maharashtra and even from outside the country.
Sterling proposes to cross the 1000-bed mark with additional state-of-the art hospitals
planned at Rajkot, Surat and Bhavnagar by 2010. Sterling is also focused on clinical research
and medical education through DNB programs. As a part of Sterling's ambitious growth
plans, Actis, the well-known Private Equity irm, has recently acquired a significant equity
c
$1c
Sterling has taken up 2 green field projects at Rajkot and Bhavnagar. The estimated cost of
Rajkot project for setting up a 160 bed hospitals is kept at Rs. 75 Xrores. The company has
acquired a piece of commercial land at Bhavnagar for setting up a medium sized 120 beds
capacity (expandable upto 130 beds) hospital with estimated cost of project of Rs. 46 Xrores.
*'cccccc
business. Their healthcare delivery systems are specially designed to suit every employee
needs.
rom wellness and preventive care, to the treatment of illness and rehabilitation, they have
been pioneers in every link of the healthcare chain. or their employees and their dependents,
cccccc
internationally benchmarked medical practices with cutting-edge technology and above all
'Patient Xare'. The institute has brought the sharpest, the brightest and the most diligent
All those health professionals who visualize a synergy with the institute's core values of
'Service to mankind, Xompassion for fellow human beings and utmost Integrity in all actions',
c
c
&2c
cccccc
Sterling Hospital, has emerged as a preferred destination for quality medical treatment
attracting patients worldwide. Given this advantage, Sterling Hospitals has focused its efforts
towards being a world-class hospital that exceeds the expectations of its patients.
With highly advanced medical infrastructure, broad knowledge base, medical expertise and
extensive integration, Sterling Hospital makes an ideal partner for patients seeking a more
services include advanced cardiology and cardiovascular surgery, orthopaedics and joint
replacement surgery & Minimally Invasive Surgery, Xosmetology, Oncology and Neurology
amongst others.
cc'
cccccc
Medical Tourism in India has witnessed strong growth in past few years. India is emerging
has focussed its efforts towards being a world-class hospital that exceeds the expectations of
its international patients on all counts, be it quality of healthcare or other support services
such as travel and stay. Sterling hospitals renders superlative services in the lines of
International Patient Xare, and has therefore carved a niche in the Medical Tourism sector.
c
& c
Various medical specialties offered to International patients are:
Oc Xardiology
Oc Internal medicine
Oc Orthopaedics
Oc Plastic Surgery
Oc Xosmetic Surgery
Oc General Surgery
Oc Nephrology (Dialysis)
Oc Pulmonology
Oc ENT
c
&c
c*
cccccc
Ahmedabad and Sterling acquired a 110 bed tertiary care hospital in Baroda.
endeavour to go beyond the expected and deliver the most positive experience to each of their
patients. In this endeavour of their, they are backed by cutting-edge technology and
internationally trained, highly qualified medical professionals, who administer the best-
available medical services across all major disciplines of medicine and surgery.c
/
cc
1.c The pathology department ranked 3rd in India and 10th in world (2006- 07)
2.c Sterling Hospital has been ranked Best Hospital ( 2007) by IMRB an ³The Week´
magazine
*c
'
c!c
Oc Xardiac Science
Oc Gastroenterology
Oc Neuro Science
Oc Orthopaedics
Oc Xritical Xare
Oc Nephrology
Oc Oncology.
c
&c
cccccc
Oc 24 x 7 Emergency services
Oc Specialized services like Pain clinic, Stroke clinic, Diabetes clinic, Wellness clinic,
etc.
Oc Basic services like Health Xheck up & its packages that suit your requirements
c
&$c
$c3cÿcc/
'>c=c
Established in 1964, BAGH - an ISO 9001:2000 Institute is a 160 bedded premier Multi-
Specialty & Tertiary Xare Hospital of Gujarat & has been at the forefront of ushering in a
revolution in health care. rom a highly qualified team of doctors, state-of-the-art medical
offering the best in health-care. Our warm and sensitive staff, coupled with the green
It is a Multi-Specialty & Tertiary Xare hospital with 6 Operation Theatres & 4 Intensive Xare
Units with 24 hours service in Accidents & Emergency, Heart Xommand Xenter, Radiology
including XT Scan, Pathology Lab with 'Home Xollection Service', Blood Bank including
Xomponent Separation facility, IXUs, Pharmacy, Mobile IXU, Ambulance, Mortuary service,
Bhailal Amin General Hospital is truly a "home away from home", where "Patient Xare" is
"Beyond Xompare"c
BAGH has a tie up with International Health Xare Service providers like:
Oc INTERNATIONAL SOS
c
&&c
&c*cc;c@c/'c
>c=c
Xentre for Knee & Hip Surgery (XKHS), at Baroda is probably the only unit in India, which
addresses the entire range of knee-related problems and offers patients need-based solutions.
It has the complete range of treatment facilities for knee & Hip problems starting from non-
complex procedures like knee and hip replacement surgery and Revision knee & hip
replacement surgery.
This clinic is perhaps the only one of its kind in the entire country to focus just on the knee
and hip joint. The benefits of having such a clinic are plenty. Some of them are:-
for anything and everything to do with knee and hip related problems. The Xentre is able
to invest in the best and the latest possible electronic instrumentation systems for knee &
hip surgery which are available in the world, as it just focuses on these joints . It would
otherwise be very difficult, if not impossible, to keep on pumping money for updating
Oc The Xentre for Knee & Hip Surgery has established itself as a prime centre for medical
tourism in India. They have patients coming from U.K., U.S.A., Kenya, Tanzania,
Uganda, Zambia, Australia, New Zealand, Panama Xanal, Mauritius, iji Islands & the
Middle East countries. These patients include foreigners and not just Non Resident
Indians.
c
&-c
c ccc
!c
Oc Arranging for nearby hotel accommodation at special discounted rates for patients and
ccc
c
&.c
-c3c/c
cc
c*>c=c
ounded on the 11th of March, 2001 the institute is unique by the fact that it is poised to
become the best cardiac care centre in Gujarat and the neighbouring states. We were born
out of the dream concept of providing ³Single Xentre Management´ of cardiac ailments.
BHIRX offers the highest standards of comprehensive cardiac care from basic facilities in
The technological advances made in the 20th century have brought scientific marvels into
our hospitals, these in turn have made an unprecedented demand on hospitals' medical
technology has been made by means of appropriate lighting, colour, furnishing, noise
level, aroma (absence of hospital smell), visitor accommodation and staff accommodation,
c
Oc The ully Digital Xardiac Xatheterisation Lab from Philips is the heart of this
Xardiologists.
c
&0c
Oc The Integris H5000 is suspended from the ceiling to provide fro better manoeuvrability
and is equipped with digital subtraction angiography which helps in cardiac and
Oc technology to store and retrieve images, archives all the angiographic data, has a
dedicated work station with off line QXA facilities which automatically makes self
Oc The combination of these technologies and expertise makes this one of the most
%c
c*
c5%*6c
Oc The Non Invasive Xardiology (NIX) department is equipped with the latest high
resolution ultra vision 5500 echo Xolour Doppler machine from HP.
Oc The facility includes Xolour Doppler echo cardiology, multi plane trans-oesophageal
Oc We are also the first to have myocardial contrast echocardiography in India. Added to
that, acoustic quantification and colour kinesis help to overcome many limitations and
add to the accuracy of diagnosis. Bedside intra operative echo colour Doppler and TEE
Oc We also possess a computerized cardiac stress test machine from Space Labs with
advanced touch screen technology which is used to perform accurate and reproducible
Oc In addition to this, the department is also equipped with the sophisticated Zymed Holter
monitoring system which is used for diagnosis of all kinds of cardiac arrhythmias.
c
&1c
c*
c*c(c5**(6cc
Oc Did you know that 30% of patients die following a Heart Attack? This can be avoided
by having life support systems and other facilities to prevent any emergency following a
heart attack.
Oc BHIRX now has a 12-bedded Xoronary Xare Unit equipped with the latest monitoring
system networked on the Xentral Monitoring System and manned round the clock by
Oc The I.X.X.U. at BHIRX has established a reputation for excellence in cardiac care in the
region.cc
*c cc
Oc The surgeries performed here are not only restricted to conventional adult and paediatric
surgery. Some of the most advanced and pioneering procedures like ³Beating Heart´
surgery, minimally invasive or key hole surgery and total arterial revascularisation are
undertaken here.
Oc A high standard of care is maintained with the help of dedicated cardiac surgeons,
cardiac anaesthetists, per fusionists and of course high quality nursing care.
Oc This is reflected in excellent surgical results obtained at this centre. The department also
has a top of the line cardiac surgery theatre equipped with the latest monitoring system,
ventilators, defibrillators, heart lung machine, cold lighting system and electronically
Oc A total of 150,000 children are born every year with congenital heart disease and yet
c
-2c
Oc The Surgical department of Baroda Heart Institute & Research Xentre aims to close
Oc The paediatric cardiac care department at BHIRX is one of the few centers in the
country offering advanced diagnostic and treatment facilities for children with heart
diseases.
Oc The department is fully geared to perform diagnostic procedures like paediatric echo-
colour Doppler studies, TEE, cardiac catheterizations and paediatric interventions like
balloon valvuloplasty, balloon angioplasty, closing defects in the heart using a variety
Oc All this is backed by the specialized paediatric cardiac care surgical team who are
*c'
cc
heart and evaluates the cause of irregular cardiac rhythm. Xurative procedures like
radiofrequency ablation and implantation of AIXD are also available at this premier
institute.
c cc
Oc The department has high resolution ultrasonography and X-Ray machines, and
provides top of the line interventional radiology services starting from duplex vascular
c
- c
c
Oc To provide round the clock clinical pathology and microbiological services to out
patients and indoor patients of the hospital, there is a top class pathology lab with fully
Oc The department keeps an eye to ensure that the hospital environment is infection free at
all times.
cc
Oc A fully equipped round the clock pharmacy is situated at the hospital which is more
*c%
c
Oc The nurses at the institute are well qualified and go through vigorous reviewal training
to handle cardiac patients, both adult and paediatric, in all aspects of pre & post
operative care, regardless of the whether the patient is stable or in a critical condition.
c
-c
c
13.cAnalysis
of
c
c
c
-c
c
c
c c
cc
cc
c cc
c c
ic 0 c c
ic ÿ
c
ic ÿ
c
ic
c
*
£
£
£
( it
)i
&ti t
i tt0i0tli
&ti t
i t tili# !4l
X
cMiti ijil
6t Mi
lt
ti
c
c
By doing survey of 100 patients, we find that maximum number of patients came from
United States of America. Another two leading countries are Africa and United Kingdom.
Here, we find that Americans are more attracted towards India because they find their
relatives and friends in India. We also find that number of Gujarati people who settled abroad
c
-&c
!c
c c
cc
cc cc
ic
c c
c
ic
c cc
ic
c cc"
c
c
c
%
c
cc
cc#
c
ic
c
ic c
ic c
ic
cc
ic
c
ic "
c
c
ic ·
c
c
c
ic 0
c
ic "
c
ic c
ic
c
ic
c
R R
c
c
c
As mention in the chart, most of the patients came to India for the treatment of Xardiac
diseases. Another very common disease is of Gastro Intestinal and of Orthopaedic. The
diseases of Respiratory System and Dental diseases are also can be seen among the patients.
There were many patients who took treatment for diseases of multiple system. 19 patients
were taking orthopaedic treatments which include majorly knee and hip replacement surgery.
There were 22 Xardiac patients majorly came for Bypass surgery and Angioplasty. Gastro
intestinal diseases also can be seen in more number of patients. There were 21 patients who
were suffering from Gastro Intestinal disorders which majorly include Laparoscopic Surgery.
Respiratory diseases also can be seen in 15 patients. In India Dental surgery is also
appreciated by the NRIs. Here we can see there are 12 patients who came for the Dental
surgery. As mention above in the charts, we find very few patients of other system related
treatment.
c
-0c
c c
c
c
c
c
c c%
c
ic ·
#
c
ic c c
ic º& c
ic
c
c
ic #cc
l
Ô
Ô
i
$ti t
=t lti i
i
i l
t i ti
it R <t ti t ti ti t it R
ti t t i ti i 9i # $
Rlii
i %<:<
<til
/
t t$iti"
Mt t
c
$c
(c c
c#
c
cc c
c
c
ic
)c
c
ic
c
c
ic
c
ic ÿ c
ic % c
c
ic %
ÿ
Rt t X
R :.< t ti t ttt
t
t
ttt
t
t tt t itl
%< it t
0
ti iliti t itl
%< it /itl 0
i itti
R
c
'c
c "#
c
c
c cc
c c
c c c
c
cc
ic
c
ic c * c
ic % c
ic c
Ô
Ô
/itlit
;%<ti tt iltiitt0
ti
c
c
ÿ
%
%
%
%
c
!c
c ÿ
cc
c c
c
c#
c
c
ic c
ic
c
c
c
c
ic c
G
R
/i ltii
!tii
!#tl!%,itii
!:/i l,itii
!;
Xllti :
c
+c
= 203/100
= 2.03
Here, Mean is 2.03, which indicates the most of the patients are satisfied.
As mention in the chart, 56 out of 100 patients are satisfied with the treatment taken in India.
25 patients are Highly Satisfied, 11 patients are not in stage of deciding their satisfaction
7 patients are not happy with the treatment given by the hospital. So they are dissatisfied and
there is only one patient who is highly dissatisfied with the treatment.
c
.$c
ic c
ic
c
c
c
c
ic c
G
/i ltii
!tii
!#tl!%,itii
!:/i l,itii
!;
Xllti :
c
(c
= 198/100
= 1.98
Here, Mean is 1.98 which is towards 2 which indicates most of the patients are satisfied
Here as mention in the above chart, 48 patients are satisfied with the facilities available in
There are 16 patients who are not in the stage to decide their satisfaction level regarding
facilities available in the hospital. So they are neither satisfied nor dissatisfied.
There are 6 patients who are Dissatisfied with the facilities available in the hospital.
c
.-c
ic U cc
ic c
ic ) cc
Ë
#
½£
c
c
$c
c
Oc The survey of the 100 patients who came from outside the India in different
Multispecialty and super specialty hospitals of Ahmedabad and Vadodara are mostly
Oc The major purpose to come in India are Treatment, Tourism and Social Gathering.
Oc The findings suggest that patients are coming majorly for the cardiac diseases,
Oc Patients are also attracted towards the alternative therapy like Ayurveda, Yunani and
Yoga.
Oc Most of the patients select the Hospital or Doctors on the bases of the advice of their
Oc The major attractions for the patients are doctor¶s specialization and low treatment
charges.
Oc Patients gave their first priority to the treatment, followed by financial expenses,
Oc Most of the patients are satisfied with the treatment and facilities available in the
hospital.
Oc Majority of the patients show their eagerness to visit the same hospital again in the
c
.0c
Oc There are many suggestions from the patients¶ side for the hospitals are, focusing on
advertisements as well as establish Yoga and Rehabilitation centers along with the
c
.1c
&c
c
1.c Here majority of the patients are from US, UK and Africa. So hospital should try to
2.c The majority of the patients are coming for the Xardiac, Orthopaedic and Gastro
Enterological diseases, so our hospitals should develop super specialty ward and
3.c Our hospitals should develop alternative therapy ward or department like Ayurveda,
5.c As most of the patients are satisfied with the Treatment and acilities provided by the
6.c or patients who are dissatisfied with the treatment and facilities, hospitals should try to
7.c Hospital should reduced the Professional Attitude towards the NRIs patients.
11.c Make more and more advertisement by using different medias to capture more market
shares.
12.c Xreate public awareness about economic and social benefits of tourism.
c
02c
-c c"''
c
1.c India offers vast range of medical treatments from simple dental procedures to the
2.c Patients can save 60%-95% of their treatment costs by undergoing treatment in India.
3.c Wellness tourism, spa, yoga and Ayurveda, has a very bright future in India as
foreigners are increasingly flocking to India to seek physical and mental healing.
4.c In 2007, around 272,000 medical tourists visited India for medical tourism and brought
5.c Lack of proper hospital accreditation system and inefficient laws against malpractice
will be the biggest factor limiting the growth of India¶s medical tourism Industry.
6.c India enjoys a considerable superiority over both Singapore and Thailand as preferred
medical destination.
7.c The Indian economy¶s steady growth rate is also being reflected in the Indian healthcare
and medical travel industry. Healthcare and medical health travel are priority areas for
India, and the government has increased its budgetary outlay for medical travel and
foreign investment. Xustoms duties on the import of medical equipment have been
slashed, and special incentives are being offered for future private healthcare facilities.
c
0 c
.c
c
Orthopaedic surgeons use both surgical and non-surgical means to treat musculoskeletal
disorders.
Oc "'c ± Ophthalmology is a branch of medicine which deals with the diseases
and surgery of the visual pathways, including the eye, hairs, and areas surrounding the
eye, such as the lacrimal system and eyelids. The term ophthalmologist is an eye
specialist for medical and surgical problems. Since ophthalmologists perform operations
Oc % ± Neurology is a medical specialty dealing with disorders of the nervous
system. Specifically, it deals with the diagnosis and treatment of all categories of
disease involving the central, peripheral, and autonomic nervous systems, including
their coverings, blood vessels, and all effecter tissue, such as muscle. The corresponding
Oc
c
± Gastroenterology is the branch of medicine whereby the digestive
system and its disorders are studied. Diseases affecting the gastrointestinal tract, which
c
0c
includes the organs from mouth to anus, along the alimentary canal, are the focus of this
Oc ( ± Urology is the surgical specialty that focuses on the urinary tracts of males
specializing in the field of urology are called urologists and are trained to diagnose,
treat, and manage patients with urological disorders. The organs covered by urology
include the kidneys, ureters, urinary bladder, urethra, and the male reproductive organs.
Oc
#
- Gynaecology or gynecology is the medical practice dealing
with the health of the female reproductive system (uterus, vagina, and ovaries).
Literally, outside medicine, it means "the science of women". Almost all modern
Oc
± Paediatrics is the branch of medicine that deals with the medical care of
infants, children, and adolescents. The upper age limit of such patients ranges from age
The word and its cognates mean .
c
0c
18. 3# '
c
Oc http://www.medicalindiatourism.com/apollo-hospitals-india/apollo-hospital-
ebruary, 2010
2010
Oc Best of India, A Xountry orever«A Story orever, Thec Express group, India
c
0$c
1cÿc
1 c?
c
ÿ
c c
c c º3ÿ>c c c c c
c c c c ''
c 7c
c
'cccccc
ccc
cc cc
c cc
c '
c c c c
c c '
c #
c c 7c '
c c c
c
c c c ,c c c c c c c c
c c #
c
c c
c 7c c c ''c c ,c c c c +c
c
c c c c ' c #
c
c 7c #c
c
c c c c
''
cccc
Ac
'
cc
cc
c''c
c
0&c
3.c or which treatment you have come?
ic Orthopaedic
ic Ophthalmic
ic Xosmetic
ic Xardiac
ic Neurological
ic Gastro intestinal
ic Respiratory system related
ic Urological
ic Gynaecological / obstetrical
ic Dental
ic Paediatric
ic Psychiatric
c
0-c
6.c Give the ranks to following matters. 1 leads to most important for you.
ic Treatment
ic inancial expenses
ic Hospitality
ic Accommodation
8.c How much you are satisfied with the facilities available in this hospital?
ic Highly satisfied
ic Satisfied
ic Neither satisfied nor dissatisfied
ic Dissatisfied
ic Highly dissatisfied
9.c Would you come again here in future if you need any treatment?
ic Yes
ic No
ic Xan¶t Say
c
0.c
10.cOver and above satisfactory medical treatment what else you expect from the
hospital?
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
GENERAL INORMATION:
Name: ____________________________________________________________
Gender: M /
Age: _________Yrs.
Address:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
c
00c
Number of earning members in the family: __________
amily income (Rs. per Month): (please tick mark the applicable one)
15,000-25,000 ______
26,000-35000 ______
36,000-45,000 ______
c
01c