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For 20 years, Epicor has been a recognized leader dedicated to providing leading edge enterprise
software solutions to mid-market companies around the world. With over 20,000 customers, Epicor
delivers end-to-end, industry-specific solutions that enable companies to immediately improve
business operations and build competitive advantage in today’s real-time global economy. Epicor’s
comprehensive suite of integrated software solutions for Customer Relationship Management,
Financials, Manufacturing, Supply Chain Management, and Services Execution and Control provide
the scalability and flexibility to support long-term growth. Epicor’s solutions are complemented by a
full range of services, providing a single point of accountability to promote rapid return on investment
and low total cost of ownership.

Aim of Epicor
The aim of EPICOR is to deliver world–class software and innovative technologies and to place the
customers at the center of everything.

More than 20,000 customers, in over 140 countries, rely on Epicor to help them meet today's business
challenges—and empower them for even greater success tomorrow. With solutions available in more
than 30 languages, Epicor can support organization on a local, regional or multinational level.

It is designed for the unique needs of key industries, manufacturing, distribution, retail, hospitality and
services. Epicor provides the end–to–end, industry–leading solutions and the domain expertise need to
increase operational efficiency and drive competitive advantage. With over 20 years of experience in
delivering innovative, award–winning solutions to their customers. Epicor is a strong and stable that
can rely upon.

An Epicor solution is cost–effective, extremely powerful, and flexible. It is also designed to grow as
your business grows. This will allow the customers who started small to continue to use Epicor, even
as they have grown to be billion-dollar global enterprises.

Epicor in eCommerce
Today’s competitive manufacturing and distribution environments require business eCommerce
software to do much more than simply process shopping transactions quickly and efficiently. Epicor
Commerce can:
 Manage customers
 Manage merchandise
 Manage inventory
 Manage order history basically the entire order life cycle
 Manage the entire customer experience
 Increases Web presence
 Helps to drive new business
 Easily delivers an intuitive, personalized eCommerce shopping experience
 Does not need two separate systems to accept wholesale and consumer orders
 Eliminates the redundant databases found in most ERP eCommerce software.
 Orders can be submitted and processed immediately
 Allows the customer to use their terms or credit card for purchase
 On Premise or Hosted, the Choice is Yours
 Includes hosted environments where Epicor is responsible for all operations and/or
maintenance, and on-premise behind the firewall on an internal Web server, or with an ISP.

Epicor's eCommerce Management Console

The Epicor eCommerce solution provides a comprehensive framework and toolset designed to easily
and efficiently manage the day-to-day operations of running business eCommerce software. Epicor's
eCommerce Management Console enables the site administrator to control users, products, orders,
content, and documents. The administrator can also easily build out additional pages within the Web
sites. The toolset is designed so that changes to content and the Web site can be made without the help
of a programmer or a graphic designer.

Epicor raises technology to a business level to deliver unprecedented business management that
supports continuous performance through real-time, in-context business insight, is underpinned by
agile and collaborative business architecture, and satisfies the need of enterprises worldwide,
regardless of country, industry, or device for business anywhere.

• Customer Relationship Management

• Sales Management
• Human Capital Management
• Service Management
• Product Data Management
• Planning and Scheduling
• Production Management
• Supply Chain Management
• Financial Management
• Enterprise Performance Management
• Governance, Risk, and Compliance
• Business Architecture
• Global Business Management

Epicor ERP System--A Next Generation Solution

The tools that people use to conduct business today have changed. Business is everywhere, business is
real-time, and business is always online. The Internet and ubiquitous mobility play an essential part in
the daily lives of the information-hungry global economy. The world has changed and with Epicor,
ERP has too. Our global ERP system platform and enterprise applications give businesses of all sizes
the flexibility needed to compete in today’s global marketplace.
Epicor's next-generation ERP system represents a game changing opportunity for business. Epicor is
designed for the way people work today, yet is ready for how people will work tomorrow. Epicor
delivers business without barriers.

Explore the Virtual ERP System Tour

Gone are the technology barriers, integration barriers, and accessibility barriers that stifle productivity.
In their place is a newfound level of collaboration, visibility, and results. Epicor raises technology to a
level that delivers an unprecedented ERP system that supports continuous performance through real-
time, in-context Business Insight. At the core of Epicor is an adaptable and collaborative Business
Architecture that satisfies the needs of any enterprise—regardless of country, industry, or device—to
enable Business Anywhere.

Whether business focus is providing services, manufacturing products, distribution, or a combination

of all of these, you have a fundamental need for precise and flexible resourcing, planning, and

Support Overview
When you purchased your Epicor solution to run your business more efficiently, you invested in more
than just software. You also purchased the expertise of our seasoned software support professionals.
We've developed a number of state-of-the-art support tools and systems that will help you achieve a
rapid return on your investment.

EPIC web:
Epicor customers can find information specifically for them on EPIC web. EPIC web, includes
product downloads, the latest Support happenings, documentation and the information just for Epicor
customers with current maintenance agreements. The key benefits of EPIC web are: patch
management system - you can be notified when a new download is available for your product, the
ability to customize your EPIC web site, see only the information you want to see and manage your
customer newsletter and other corporate communication subscriptions from one location. Password
instructions and training videos.

Features and Benefits

Most of the questions asked by the senior level management before choosing an ERP system are:

 Is your organization growing exponentially and in need of a system to keep up with your
future growth expectations?
 Are you planning on adding new businesses by growth or acquisition?
 Are you subject to generally accepted accounting principles (GAAP), international financial
reporting standards (IFRS), Sarbanes-Oxley, or any other national or international financial
 Do you need financial transparency across all of your business units or is your organization
still using spreadsheets to manage its financial health?
 Are you using a highly customized system that does not allow the ability to upgrade to new,
more efficient technology platforms?

These are some features which appeals to most of the senior level management before choosing Epicor
 Improving cash flow performance
 Increasing the accuracy of your costing
 Protecting your profit margins
 Reducing your inventories
 Shortening your product lifecycles
 Increasing loyalty of your customers by responding faster and more effectively

A. IT Service Management

IT failure can have a significant impact on an organization’s longevity let alone performance.
Increasingly, IT departments are under pressure to align IT with strategic business goals and
needs, improve performance, and make IT costs more transparent. In order to meet these
objectives, IT managers require structured solutions and guidelines.

 IT Service Management (ITSM) helps ensure business goals are met and value delivered by
providing both the business and the IT department with a common set of best practices and
 Epicor ITSM solutions provide a robust set of service management features that support
key IT processes outlined by the Information Technology Infrastructure Library (ITIL).

• Incident management
• Problem management
•Change management
•Configuration management
•Service level management
 The best practices of ITSM that it is cost-effectively
 Manage the strategic deployment of IT resources and assets.
 The net result—greater productivity, seamless change management, and efficient IT

Professional Services Automation

Epicor’s Professional Service Automation (PSA) solution provides much more than traditional
professional services automation functionality. It reaches across the entire enterprise and, as a
result, provides numerous benefits to any services organization. Professional service organizations
are feeling the strain and looking to more innovative systems that will reduce non-billable hours,
streamline processes, and increase overall efficiency.


 Proactively plan projects and make more informed decisions particularly when matching
skills and availability to project needs.

 Painless time and expenses entry with submission and approval over the web, as well as
flexible invoicing generation and detailed project billing features.

 Minimize non-billable hours, maximize revenues, better plan your projects and produce
more profitable engagements while increasing customer and staff satisfaction.

 Track and access complete client relationship management from opportunity management
to service delivery to billing to support.

 Robust financials provide sophisticated functionality needed by services organizations

including project accounting.

 Make better decisions with integrated business intelligence solutions. Reports range from
staff utilization, profitability and revenue by company, project and employee to plan versus
actual on a project and missing timesheet reports.

 Perform time and expense entry, approvals and access important project information, work
in progress, accounts receivable and planned vs. actuals from anywhere at anytime.

Service Oriented Architecture (SOA)

SOA is an approach to developing enterprise software applications in such a way that software
processes are broken down into services which are then made available and discoverable on a
network. Each service provides functionality that can be adapted to the needs of the enterprise
while hiding the underlying implementation details. SOA addresses the complexity, inflexibility,
and weaknesses of existing approaches to business process design, workflow, and application

Epicor started with .NET, Microsoft’s platform for building and exposing applications with Web
services. Web services all use one standard, Extensible Markup Language (XML), which makes it
easier for business software to communicate. By exposing business logic as Web services, Epicor
allows you to build your own business rules, better manage business processes, and access the
system anywhere, anytime, and any way you want. Combine this with Epicor Service Connect, a
business process orchestration tool that allows you to define workflows from business logic
exposed as Web services, to achieve made-to-order process workflows that meet the needs of any

Benefits of Service Oriented Architecture

 SOA facilitates collaboration and information sharing throughout the organization and with
external partners.
 By exposing business processes, SOA helps businesses to focus on the best ways to
improve operations.
 SOA provides the ability to support a business model that crosses organization lines.
 SOA enhances collaboration, facilitates end-to-end business processes, and improves
operational effectiveness.
 SOA allows you to customize your business processes without modifying source code.
 With SOA, making the processes in your systems match your business is a matter of
configuration, not customization.
 That means that when it’s time to upgrade to the next release, you can do so much more
easily than if you had customizations scattered throughout your implementation.
 An additional benefit of SOA is that it provides the ability to streamline business processes,
which in turn promotes agile business process management.
 SOA provides a way to make business processes more visible so they can be customized
and optimized to better meet increasing customer demands for reduced response time while
maintaining high quality and reliability.
 SOA keeps the complexities of application-to-application and business-to-business
integration at arms length, significantly reducing costs, and raising technology to a business
 Epicor offers complete SOA enterprise solutions to help you connect people, processes,
and applications for a flexible, visible, and agile business.

Software Solutions for Project Management

Epicor Project Management is a comprehensive solution for project managers who plan and
execute simple or complex projects that can require intricate multilevel phases as well as strict
project costing and billing. Project Management utilizes the detailed estimation, planning,
scheduling, costing, and supply chain logistics of Epicor for complete control and analysis of
any project. This comprehensive solution includes project planning, resource management, time
and expense management, and billing and revenue recognition functionality to guarantee
compliance with contract requirements and accounting standards. The main goal is to make
project management easier, with accurate and up-to-date status information, meaningful alerts and
embedded project analysis and reporting. This, combined with business process management,
allows companies to maximize billable time, manage a large portfolio of projects, and gain
distinct advantage over their competition.

Senior Living Software Key Features/Benefits:

 Developed specifically for aged care and senior living organizations.

 Combines key functionality in a single integrated system.
 Manage sales process from inquiry to move in.
 Maintain detailed resident information.
 Flexible, user definable billing capabilities.
 Advanced functionality for financial management and analysis.
 Extensive reports and advanced performance management tools.
 Scales to support single facility to large multi-site/facility operators.
 Simplifies business processes and data management.
 Centralized database for all facilities and communities.

B. Supply Chain Management software

Epicor offers an extensive range of supply chain management software as part of our end-to-
end ERP solutions. Based on an industry leading service-oriented architecture (SOA), Epicor
SCM is complemented by an array of enterprise capabilities, including customer relationship
management (CRM), supplier relationship management (SRM), supply chain execution (SCE),
and sourcing solutions.


 Epicor supply chain management software supports lean service organization requirements
with comprehensive escalation management that enables you to manage customer service level
agreements with full visibility of risks and potential compliance problems.
 Preventive maintenance scheduling, coupled with serial number and contract management
enables efficient planning of visits and resources leading increased customer satisfaction and
reduced costs.
 Comprehensive mobility options enable engineers on the road to maintain contact with the
service center for efficient allocation of work, immediate update of completed work, and fast
invoice turnaround.
 Used in conjunction with Epicor’s integrated supply chain management software solution and
comprehensive warehouse management system, you get unparalleled visibility into every facet
of your operations and supply chain.
 Epicor’s supply chain management and sourcing solutions are designed to simultaneously
handle make-to-order, make-to-stock and engineer-to-order processing, giving you the
flexibility to review and update plans as demand changes.
 Epicor SCM and sourcing solutions can help you achieve your goals, including automated
route scheduling systems that integrate GPS, digital mapping data, mileage, and driving
directions to support a customer’s distribution needs worldwide.

C. Human Capital Management

As competition for critical resources intensifies, managers, employees and candidates are
demanding more from HR and human resource information systems (HRIS), moving beyond self-
service to secure direct access to relevant information and processes whether in the office or on
the road. Epicor Human Capital Management (HCM) provides these capabilities and more,
helping you to manage your globally dispersed workforce, improve human resource processes,
and enhance employee satisfaction for greater efficiency and cost savings across the enterprise.


 Epicor HCM automates your HR processes, enabling you to track, manage, and analyze all
your employee data from application to retirement.
 Gives greater control over staffing, time off, and benefits administration, with paperless
workflows designed to walk managers and employees through common set up and
administration operations for improved efficiency.
 Powerful Performance Management, Reporting, and Analytics functionality helps to align
corporate goals with employee performance, and empowers you with flexible tools to
analyze applicant and employee data for better workforce management.
 Epicor HCM is HR software that can be deployed to meet your organizational
requirements without compromising functionality or data integrity.
 To serve International HR needs, this HRIS web-based solution configures data fields to
reflect the appropriate format based on employee location, as well as providing location-
specific home pages delivering relevant communication and corporate standards.
 Offers greater total business value by streamlining the entire employee life-cycle;
 Manages recruitment and resourcing, training administration, benefits programs, and
performance management;
 Provides a wealth of information and advice to employees and candidates via direct
 Promotes operational efficiency by allowing the entire workforce to focus on key company
 Flexibility to deploy Epicor Payroll or connect to third party payroll solutions;
 Delivers powerful business intelligence to enable strategic analysis of key business trends
for better planning and informed decision-making.
Financial Management & Accounting Software Solutions

Epicor accounting software and financial management solutions are trusted fiduciary partners
to help every business achieve sound financial management, from general ledger journals to
sophisticated fiscal reporting, monitoring and enterprise performance management – wherever
you do business.


 Epicor global financial management solutions are designed to automate and streamline
your financial processes with tools and controls to support complex legislative
requirements and create value through timely financial monitoring, including:

• Accounts receivable, lockbox, credit and collections management.

• Accounts payable, electronic funds transfer, automated order matching.
• General ledger, allocations, consolidations and eliminations.
• Cash management, bank reconciliation, and statement interfaces.
• Payroll, fixed asset, and tax management.
• Budgeting, forecasting, and planning.

Improved Financial Transparency and Accountability

Regulatory bodies and audit firms advocate the need for improved financial governance,
yet many businesses still deal with disparate financial data sources. While departmental
spreadsheets and legacy systems may provide adequate financial accounting today, as the
need for centralized financial information and financial visibility increases, they quickly
lose viability. Epicor financial management software supports the need for financial
visibility regardless of company size.

Global Financial Management Software Solutions

Over time, successful companies grow. Whether through acquisition or organic growth,
more and more companies are wrestling with the complexities of managing multiple
business entities. Epicor understands that managing disparate, often global business units
offers unique challenges and opportunities with respect to tighter control, reduced
operational cost, multinational settlement, and financial consolidation for enterprise-wide

To support these needs, Epicor financial management software offers robust multi-
company, multi-plant or multi-warehouse operations, as well as inter-company transaction
processing, and meets the needs of strong financial management on a global basis.

Comprehensive Global Accounting Capabilities for Growing Businesses

Epicor Financial Management software is built around a series of unique global engines,
which in turn support the global nature of business today, enabling effective operations in
existing and new markets as necessary
 Helps every business achieve sound financial management, from general ledger journals to
sophisticated fiscal reporting, monitoring and enterprise performance management –
wherever you do business

G. Customer Relationship Management

Increase sales success, deliver superior customer service, and make informed, agile business decisions
with Epicor iScala CRM.Epicor iScala CRM is easy to use, customize, and maintain, integrates with
the Epicor iScala ERP system, and scales to grow along with your business. Epicor iScala

With Epicor iScala CRM you can increase sales success by shortening the sales cycle, improving
pipeline visibility and close rates with leads and opportunity management, automated sales
processes, quote creation, and order management. Able to deliver efficient, consistent customer
service through a shared knowledge base and automated routing and queuing make it easy to serve
those customers efficiently. Informed, agile decisions are easy with Epicor iScala CRM's
comprehensive reports - letting forecast sales, measure business activity and performance, evaluate
sales and service success, and identify trends, problems, and opportunities.

Epicor iScala CRM is accessible from either Outlook or the Web, so you can work with contacts,
accounts, leads and opportunities online or offline. And, with its tightly integrated Sales and Customer
Service functionality, it's easy to view, update, and share information across teams and departments.
Importantly, Epicor iScala CRM is designed for ease of use, ensuring that your sales teams get started
fast. In a nutshell, Epicor iScala CRM will help you reduce costs, improve your revenues, increase
your customers' satisfaction and create a consistent favorable experience for your customers'
interactions with your organization.


 Better visibility into the pipeline and across sales activities

 Improved quality of leads and closure rates
 All customer-related information and activities are stored in one place. You get a complete
view of your customers!
 Integrates with Microsoft Outlook and Microsoft Office: e-mail time is less; reports can be
exported into Excel
 Reports are fast and easy, with over 130 standard reports "out-of-the-box" as well as the
ability to create your own.
 Your sales people will love it. It requires minimum training and interface looks like
Outlook. Therefore, using Epicor iScala CRM you will achieve high end user adoption
rates and can get up and running in production operations in weeks, not months.
 Easy to customize to reflect your specific sales process
 Out-of-the box integration with Epicor iScala ERP, so if you are an Epicor iScala ERP
client, you do not have to spend time on integrating, but rather you can focus on improving
your customer relationship processes.
 Integration with Epicor iScala ERP will give you access to Epicor iScala's rich sales order
management and fulfillment functionality, including inventory visibility, multi-currency,
VAT and local legislation.
 Epicor iScala CRM functionality can be exposed through platform APIs for integration
with third-party and Web services
 Epicor iScala CRM is designed to meet budget and support needs for small-to-medium size
 Delivery and implementation - which can be direct through Scala Business Solutions or
through our certified partners - includes hands-on assistance with set-up and maintenance
processes, along with comprehensive training and support resources.

Mobile Solutions for the Enterprise

With mobile solutions from Epicor, enterprises can support more customers, transactions, and
products, and maintain a wider range of business partner relationships. Our mobile solutions
securely and cost-effectively distribute and automate subsets of existing enterprise business
systems outside of the company network—whether connected or remote.

Epicor customers can enjoy a rapid return on investment and can transact business where it
happens, regardless of location. Epicor tools enable companies to easily deploy and manage
mobile devices and services to many users and disparate geographies.


 Manage and enhance business performance and productivity. Experience a significant

reduction in data entry. Reduce the time that your field teams spend on administrative tasks.
 Empower people, processes, and infrastructure to drive and sustain business growth.
Speed up sales cycles, service delivery and revenue generation by streamlining customer
interactions. Enable the sales team to secure customer commitments quickly and spend more
time selling and less time waiting for information.
 Increase profits and improve supply chain management. Software specifically designed to
streamline your inventory management capabilities and enhance your service levels helps you
reduce stockouts and backorders.
 Integrate the supply chain and increase the value of relationships. Optimize your
warehouse management system with powerful supply chain software, and enhance customer
interactions and service levels with real-time access to inventory levels, discounts, and special
 Improve compliance. Comply more easily with legislation that requires companies in some
industries to provide an auditable process route of their products, ingredients, packaging
materials, and calibration and cleanliness of equipment.
Local and Regional ERP System

Datec and Sage ACCPAC relationship goes back 20 years. Datec has been sole distributor and
development partner for ACCPAC in the pacific region. Datec supports close to 40 ACCPAC
customers around the pacific region. Datec houses certified ACCPAC consultants and continuously
upgrade their skills in conjunction with ACCPAC training programs.

Sage Accounting Software - Accpac ERP is an award-winning business management solution built on
world-class architecture that provides the foundation for an integrated suite of end-to-end business
management applications including CRM, ERP, Business Intelligence, EDI, Retail, Warehouse
Management and so much more. Sage Accounting Software - Accpac ERP delivers high performance,
advanced functionality, and an affordable, scalable solution.

Sage Business Solutions is part of the Sage Group – a leading global supplier of business management
software solutions to 6.1 million small and medium enterprises ("SMEs") worldwide spread across
140 countries including Australia, New Zealand and the Pacific Islands.

Why choose Sage Accpac ERP?

With true integration across applications, advanced Web and wireless access, full multilingual and
multicurrency capabilities, scalable open architecture, and a choice of databases and operating
systems, Sage Accpac - Accounting Software offers you unmatched freedom of choice. At the core of
all Sage Accpac products are strong Financial and Operational features and capabilities which allow
you to select database and operating system. And since all three editions of Sage Accpac ERP are
based on the same Web-based, multi-tiered technology, you can choose the one that best meets your
business needs now, and you can be sure it will comfortably grow with your business in the future.

Amazing Value
World-class architecture
Sage Accpac ERP is an advanced application built on a multi-tiered, object-oriented architecture.
Designed for the SME market, Sage Accpac can be deployed both as a Web-based application and as a
desktop application to form the foundation for the Sage Accpac Extended Enterprise Suite, an
integrated set of end-to-end business management applications. Sage Accpac is scalable and
customisable, so you can implement the right solution for your business now, and be confident that it
will grow with your business, for the life of your business.

Ultimate Scalability
From single-user remote locations to large corporate environments with multiple locations and
demanding business management needs, no other product scales like Sage Accpac. With Sage Accpac,
you can upgrade smoothly from one edition to the next as your business requirements expand, safe in
the knowledge that your data will easily move with you.

Designed for Global Business

Sage Accpac is deployed in 160 countries worldwide and supports 17 different languages, so it can
satisfy even the most demanding international requirements. A truly global application, Sage Accpac
handles transactions using multiple currencies, calculates currency-revaluation, and complies with
local accounting requirements, so you can be confident you have the tools you need to compete
anywhere and everywhere. In today’s global marketplace, your supplies, your customers, and your
competition are no longer limited by physical borders. Sage Accpac is your tool for growth.

Industry-Specific Solutions for your Business

Sage Accpac is supported by an industry-leading business partner community across Australia, New
Zealand, the Pacific Islands and the rest of the world - partners who can enhance and extend it further
to meet your market’s specific requirements, thanks to the wide range of high-quality integrated
vertical tools and our strong network of more than 400 development partners. Whatever your industry,
our skilled partner community for Sage Accpac makes it possible to meet any business challenge, no
matter how unique.

Completely Web-based
Sage Accpac has changed the rules of mid-market business management solutions by offering
complete access to your accounting system through a standard Web browser. No longer limited by
your location, you can now access Sage Accpac anywhere, anytime, through our easy-to-use Web-
based interface.

Easy to Use and Customize

Sage Accpac is easy to set up and use, with intuitive wizards and a familiar interface that make
configuration and navigation a breeze.

Epicor’s adoption with Business Process Improvement (BPI)

 Customer relationship management (CRM) solution must be able to deliver across marketing,
sales, and service while offering user scalability, data scalability, and network performance.
 The goal: to make incremental improvements in quality, cost, delivery, safety, and morale.
 IT organizations can plan for a more successful transition, with a new perspective on all
transition phases, including planning, configuration, and change management
 Maintaining an effective supply chain is clearly an integral part of a manufacturing company’s
livelihood. Using Web-enabled tools, the enterprise is able to transform the procurement
function of its supply chain from a cost center to a powerful business unit.
 Online SRM helps to reduce the time spent on transactional details and put more emphasis on
strategic activities.
 Conducting a thorough survey of end users to clearly define needs and expectations,
 Developing a profile of the project scope, goals, implementation schedule, security and
 data conversion planning,
 Identifying top management leadership who can act as visionaries,
 Assembling a task force of key players to serve as guides and motivators,
 Defining the scope of the project,
 Tailoring and executing a milestone plan and detailed tasks, and
 Ongoing progress evaluation.
How and Who Benefits?

Title And Expected Improvements

 Never closes, therefore available 24 hours,  Expanding geographical
7days of the week and throughout the year reach
 Available at odd hours for the convenience  Shorter Business cycle.
of the customers.  Expanding Business
 Both the Buyer and Supplier Benefits. hours
A) Availability
 Barriers – unavailability of site due to
downturn.  Expanding customer
 Barriers- Having strict business hours and
also due to lot of traffic.
 The best practices of ITSM that it is cost-  Easier and faster way to
effectively keep in touch with
 Manage the strategic deployment of IT customers.
B) IT Service resources and assets.  Better service on
Management  The net result—greater productivity, availability.
seamless change management, and efficient
IT service.  Have backup and reduce
 Barriers- Power shutdown thus loss of Data maintenance cost.
 Barriers- maintenance cost.
 SOA facilitates collaboration and  To provide ways to meet
information sharing throughout the increasing customer
organization and with external partners. demands
 By exposing business processes, to improve  Maintaining high quality
operations. and reliability.
 SOA provides the ability to support a  Reducing costs, and
C) Service Oriented business model that crosses organization raising technology to a
Architecture lines. next business level.
(SOA)  SOA enhances collaboration, facilitates
end-to-end business processes, and
improves operational effectiveness.
 SOA allows customizing business
processes without modifying source code.

 With SOA, making the processes in your

systems match your business is a matter of
configuration, not customization.
 Increased customer satisfaction and  Faster delivery of
reduced costs. services and goods.
 Comprehensive mobility options enable  To keep track of goods
engineers on the road to maintain contact through advanced
with the service center for efficient tracking system
allocation of work, immediate update of throughout the world
completed work, and fast invoice  Quality and quantity
turnaround. assurance.
D) Supply Chain  Unparalleled visibility into every facet of
Management operations and supply chain.
 Designed to simultaneously handle make-
to-order, make-to-stock and engineer-to-
order processing.
 Giving the flexibility to review and update