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QCFI DURGAPUR CHAPTER : QUESTION & ANSWERS BANK

1. How many steps are there in the problem solving method as 1) Twelve
suggested by the QCFI.

2 How many tools have been recommended by the QCFI which are 2) Ten
in use while practising problem solving method?

3. Name the tool that has use many times while solving a problem. 3) Brainstorming

4. Name the tool used to enable understanding of the process / flow 4) Flow diagram
and locate a problem.

5. Name the tool used to differentiate between vital and trivial 5) Pareto chart
causes.

6. Name the chart that shows the planning activity. 6) Milestone Chart.

7. What is the step of the problem solving method that is to be 7) Identification of causes.
carried out to find all the possible causes.

8. What is the step of the problem solving method to be followed 8) Foreseeing probable
immediately after the “Developing solutions”. resistance

9. Name the diagram that represents graphically the relationship 9) Scatter Diagram
between two variables.

10. Name the tool that can be used while eliminating abnormal 10) Control chart
variation in process output by distinguishing variations due to
assignable causes from those due to chance causes.

11. In PDCA Cycle, when P indicates ‘Plan’ D indicates ‘Do’, what do 11) CHECK and ACT
C and A indicate ? respectively

12. Name the part of the PDCA Cycle in which “Regular 12) ACT
Implementation” step of problem solving method can be cited..

13. Which is a strategy for defect prevention? 13) Statistical Process Control.

14. What are the two Journals published by JUSE which became the 14) Statistical Quality Control
household names as per Dr.J.M. Juran? and GEMBA to QC.

15. "Evolutionary progress plus continuous improvement as a way of 15) Quality Management
function" known as m? Revolutionary progress.

16. From which year the most crucial breakthrough came in the 16) 1931.
Modern Quality Movement?

17. What is the third step of Six Sigma method of solving problem? 17) Analyse

18. Who was the first to argue that "Quality should be considered at 18) Dr.A.V. Feigenbaum.
all stages of the process and not just within the manufacturing
function".

19. Which are the problem solving techniques that are being used by 19) Flow Diagram.
the system analysts, to ensure that all aspects involved in the
process are covered, while programming for the computer?

20. Who has given the statement that "The age of excessive caution 20) Dr. K. Ishikawa.
is over. One who cannot enter the new age by crossing the
bridge, cannot be a top Manager" .

21. The partime standards published in USA at the time of II World 21) Z -1 standards?
War.

22. Which type of graph is used to show the trend for the total data 22) Stratagraph or Areagraph.
and for each component of the total?

23. What is the process of sharing human mind? 23) Education.


QCFI DURGAPUR CHAPTER : QUESTION & ANSWERS BANK

24. As Dr. Deming, what is the heart of transformation? 24) It is the release of intrinsic
motivation by creating joy,
pride, happiness.

25. What was the primary importance given by Europe or USA during 25) Importance to
implementation of Quality Circles, and which caused the declining organisational
journey in these countries? improvement. No proper
attention paid to
improvement of people:
26. As per Dr. J.M. Juran collection of information or generation of 26) Questions.
information begins and ends with?
27. Which will describe the inherent variation in the process? 27) Control limits.
28. As per Dr. Juran's twelve steps method of solving problem, what 28) Monitor Control system.
is the twelve steps?
29. Who was awarded the National medal of Technology by President 29) Dr. J.M. Juran.
Bush?
30. For chronic problem, Dr. Juran suggested. proj ect by project 30) Proof of the need.
method. What is the first step to follow in this approach?
31. Which is the first need of Maslow's theory of hierarchy of human 31) Social Need.
needs which will satisfied by joining QC activity?

32. Who has given the statement that" As long as there is a work 32) Dr. K. Ishikawa.
place, QC Circle activities must be continued. They are not a final
for this particular movement" ?
33. Who has develop the methods for on-line and off-line Quality 33) Dr. Genichi Taguchi.
Control?
34. When did the Board of Directors of JUSE formally resolved to 34) Dec. 1950.
create the Deming Prize in commemoration of Dr. Deming's
contribution to the Japanese industries and for encouragement of
Quality Control development in Japan?
35. In which concept common economic objective is to increase good 35) Statistical Process Control.
processes and outputs from a given amount resources input?
36. When Piggy Backing is suggested by the leader during QC 36) When Brainstorming
meeting? seems to slow down.
37. What is the name of the inaugural issue of JUSE's journal? 37) Gemba to QC.
38. In 1950s, after world war II, Statistical Quality Control was taught 38) Dr. W. E. Deming
to the Japanese by whom?

39. In which year Quality Circle was born in Japan? 39) 1962

40. Who introduced Quality circles in Japan? 40) Dr. K. Ishisawa

41. Which organisation first introduced Quality circles in India? 41) BHEL

42. When was QCFI established? 42) 1982

43. What is the philosophy of Quality Circle as per Dr. K. Ishikawa ? 43) Self development & mutual
development.
44. PDCA cycle is named after whom 44) Dr. W. E. Deming

45. Who choose the leader of Quality Circles? 45) QC members

46. What is the prime objective of the QC in attending the 46) To learn from other Quality
convention? Circles.

47. What is the name of the chart that carries planning activity with 47) Gantt Chart or Milestone
time estimation? Chart.

48. How many problems can be taken by a Quality Circle at a time for 48) One only.
solving?

49. Whether Quality Circle leader should be rotated after fixed time 49) Should be Rotated after
interval or fixed? Fixed time interval.

50. Where was QC Circle born? 50) Japan

51. Who pioneered the Quality Circle in the world? 51) Dr. K. Ishikawa.

52. “Quality control should be part of Management control”, Who said 52) Dr. J. M. Juran.
this?
QCFI DURGAPUR CHAPTER : QUESTION & ANSWERS BANK

53. What type of tool is used for problem solving mainly? 53) Elementary statistical
system.

54. When was revised concept of QCC introduced? 54) 1995

55. What is the first step to start QC function. 55) Identifying one’s own work
related problems.

56. Who is the originator of modern graphic method? 56) T. H. Lambert.

57. What type of graph is Pareto Diagram? 57) Compound graph.

58. What is Lorenz curve in Pareto diagram? 58) Cumulative percentage

59. What is the use in making Cause and effect diagram? 59) To find out the Relation
between cause and effect.

60. In the 12 steps of Quality Circle functioning, what is the sequential 60) VII Step
position of Data analysis?

61. Who is famous for logical approach of thinking? 61) Socrates.

62. Who has made four steps of Deming Wheel into six steps? 62) Dr. K. Ishikawa.

63. Which type of check sheet is useful in the final test of product at 63) Product quality assurance
the end of manufacturing line? check.

64. Generally data are of two types. One is ‘Measurable Data’, what is 64) Attributed data
the second one?

65. Pareto Diagram is a tool to help in differentiating problems/causes 65) Vital few and useful many
into two major groups. What are they?

66. Whose responsibility is to convene steering committee meetings 66) Co-ordinator.


periodically and regularly?

67. What is the next step after ‘developing solution in the chain of 67) Foreseeing probable
problem solving steps? resistance.

68. At what step, normally, Quality Circles use Flow Diagram? 68) While defining the
problem.
69. In modified Deming Wheel, ‘Plan’ is divided into two parts. One is, 69) Decide methods of
‘Decide on the objective and targets’; what is the other one? achieving the objective.

70. What is the name of tool/technique to depict a process in 70) Flow Diagram.
graphical or pictorial way?

71. Name the tool that is used for separation of data into categories. 71) Stratification.

72 What is the next step after ‘find out root causes’ in the chain of 72) Data Analysis.
problem solving steps?

73. During identification of problems in Quality Circle Meeting, which 73) Round Robin method.
type of brainstorming is more useful?

74. Who introduced Cause and Effect Diagram? 74) Dr. Kaoru Ishikawa

75. Who chooses the Facilitator of Quality Circles? 75) Steering Committee.

76. Mr. Alex Osborn of USA developed a technique in 1950s to solve 76) Brainstorming.
advertising and marking problems. Name the technique.

77. Which was the first of its kind in statistical system where verbal 77) Cause & Effect Diagram.
information and not numerical data were used for problem
analysis?
78. What is the quality as per Dr. J. M. Juran? 78) Fitness for use.

79. What is the full form of CWQC? 79) Company Wise Quality
Control.
80 Name the types of flow diagram? 80) High Level, Matrix,
QCFI DURGAPUR CHAPTER : QUESTION & ANSWERS BANK

Detailed.

81. If you want to collect the ideas of customers or suggestions from 81) Slip Method.
your customers from all over India, which type of Brainstorming
will help you for this purpose?
82. Can we use historical data? If yes, where and if no, why? 82) Yes, if relevant and to
compare the past and
present data.

83. What is the difference between New 7 tools and Old 7 tools? 83) Old 7 tools are elementary
statistical tools to be used
for problem solving. New 7
tools are based on verbal
data mostly used by
Management for solving
complex problems.

84. As per Shewhart, the variation in process is due to two causes. 84) Chance cause and
What are their names. Assignable Cause.

85. Who was the President of JUSE when first time Dr. Deming was 85) Ichiro Ishikawa
invited in Japan?

86. Who wrote the book ‘Out of Crisis’? 86) Dr. Demimg.

87. How many steps are in Japanese style CWQC? 87) Seven

88. As per Ishikawa, ‘theory of sample surveys’ comes in one 88) Intermediate Statistical
category of statistical method. Name the category. Method.

89. What is the another name of ‘Discrete variables'. 89) Discontinuous Variables.

90. Who showed Dr. Juran that the salary of General Motor’s 90) Merk Hale.
executives is in line with Pareto’s theory?
91 What should be the recommended number of classes or groups 91) Ten
for 627 observations for frequency distribution for making
Histogram?

92. Can Histogram be used for showing relation between two 92) No
variables?

93. How many types of control charts ? 93) Two, variable& attributes.

94. Your friend has no knowledge about your plant and power
generation system. Which type of Flow Diagram will be useful to 94) High level Flow Diagram.
tell them about the process in the simplest way?
95. In which decade cause and effect diagram was used first time? 95) 1940s

96. Is there any type of cause and effect diagram, where 96) There is no such type of
brainstorming is not required? C & E Diagram.

97. Your colleague wants to take loan from the company. He is 97) Matrix Flow Diagram.
requesting you to make flow diagram showing the steps in the
process as it moves through various departments. Which type of
flow diagram will be better for this purpose?

98. Which type of the check sheets is meant to be placed in the 98) Defects Location Check
drawing or sketch of the product so that location of defects that Sheet.
can be identified and investigated?

99. What is full form of CEDAC? 99) Cause And Effect


Diagram With Addition of
Cards.

100. Where we use attributes type control chart ? 100) We may count
defects in a product / To
classify the product
quality.
101 Who has given Quality Trilogy? 101) Dr. Juran.

102 Name the graphical presentation to show relationship between 102) Scatter Diagram.
QCFI DURGAPUR CHAPTER : QUESTION & ANSWERS BANK

two variables.

103 What does it indicate, If coefficient of correlation of two variables 103) There is strong
is 0.8? positive correlation .

104 The Round Robin method of Brain Storming is also called by 104) Structured
another name. Name the method. method.

105 Which type of Histogram indicates the mixture of several process, 105) Plateau Type
conditions or output of several days mixed together in a lot? Give
the name only.

106 Who was described as “The man who discovered quality”? 106) Dr. W. A.
Shewhart
107 To honour Dr. Deming’s contribution, the Japanese established in 107) A) To an
1957, the Deming prize to be given for two major categories. individual for
What are those categories? accomplishment in
statistical theory.

B) To companies for
accomplishment in statistical
application.

108 Who brought the statistical quality to India? 108) Prof. Prasanta
Chandra Mahalanobis.

109. What is the Matsushita Company’s slogan of learning? 109) Learn from all,
learn from supervisors,
learn from peers, learn
from subordinates, learn
from society.

110. Give the name of magazine in which Dr. Ishikawa wrote that the
study group be renamed as ‘Quality Control Circles’? 110) GEMBA To QC.

111. Who has given the statement “ We make people before we make 111) Mr. Matsushita
the product”. (The proprietor of
Matsushita Corporation)

112. Dr. Ishikawa divides statistical methods into three categories one i) Intermediate
is Elementary Statistical Method. What are the other two Statistical
categories. 112) Method.
ii) Advanced Statistical
Method.

113. What is the purpose of Histogram? 113) Histogram is a


graphical representation of
a frequency distribution
which is a summary of
variation in a product or
process.

114. As per Mr. J.P. Guilford what are the five key elements 114) Fluency,
concerning human ability to be creative? Flexibility, Originality,
Awareness, Drive.
115. As per Mc Gregor, which theory applies to Quality Circle concept? 115) “Y” Theory

116. Which disease we classify in ABCDEG Category? 116) Hepatitis

117. Which company supplied steel for constructing Howrah Bridge in 117) Tata Steel.
Calcutta?

118. In which year the Howrah Hanging Bridge was opened for public? 118) 1943

119. How many Prime Ministers of independent India took their birth in 119) Three
Pakistan?

120. Do you know the city where 2 state capitals and union territory 120) Chandigarh.
capital are functioning?
QCFI DURGAPUR CHAPTER : QUESTION & ANSWERS BANK

121. Who compiled a series of Joke Books? 121) Mr. Khuswant


Singh.
122. Which neighbouring country declared Hockey as National Game? 122) Pakistan.

123. Do you know the name of the lady who got Padmashree Award
from President of India and associated with QCFI? 123) Ms. Lila
Poonawalla
124. Please write full form of ISI. 124) Indian Statistical
Institute.

125. Do you know the name of our emeritus President who served the 125) Shri P. S. Mohan
responsibility of Governor of Tamil Nadu? Rao.

126. What is the full name of QCFI? 126) Quality Circle


Forum of India.
127. When was it established? 127) In the year 1982

128. How many chapters does it have throughout India? 128) 20

129. Name the concepts on which QCFI has given special focus. 129) Five-“S”, Kaizen
and Quality Circle.
130. Who is the president of QCFI? 130) Dr. R. C.
Agarwal.
131. Name the stalwart in the field of Quality who was described as 131) Dr. W. A.
“the man who discovered quality”. Shewhart.

132. PDCA cycle is known as Deming Wheel. Originally whose idea 132) Dr. W. A.
was it? Shewhart.

133. What are the two important aspects of Quality Circle Concept? 133) Planning and
Problem Solving
Technique.

134. “Five-S” is an integrated Japanese Concept for proper 134) Organising,


Housekeeping. It has five steps. What are those steps? neatness, cleaning,
standardardisation and
discipline.

135. Why is the concept named ‘Five-S’ ? 135) Japanese in their


language call the steps as
SEIRI, SEITON, SEISO,
SEIKETSU and
SHITSUKE. So the name
“Five-S” arrived by taking
the first letter ‘S’ of all
these five activities.

136. When ‘cleaning’ activity is called as “SEISO” by the Japanese in 136) SHITSUKE
their language, what is called by them for the activity “Discipline”?

137. Who is the father of “Five-S” concept? 137) Takashi Osada

138. When we are in a place which is very neat and clean, we cannot 138) It is because the
throw anything there even if our normal habit is not caring for condition prevalent there
cleanliness. Why has our behaviour changes? will make our behaviour
odd and we start following
the standard set.

139. Name the step in Japanese language which means “Sorting out 139) SEIRI
between wanted and unwanted items in a place and removal of
the unwanted”

140. “Use of Tag” is a method of sorting. What do the red tag and 140) Red tag indicates
yellow tag indicate? for unnecessary items
while yellow tag for the
items that are
unnecessary.

141. While ‘SEIRI’ helps us to decide what are the items needed,. 141) ‘SEITON’ helps
What does ’SEITON’ help? us to decide the way
where the thing are to be
QCFI DURGAPUR CHAPTER : QUESTION & ANSWERS BANK

placed so that our working


becomes smooth.

142. ‘DMAIC’ is a method for problem solving . What does each letter 142) D – Define, M-
stand for? Measure, A –
Analyse, I – Impose, C
– Control
143. How do Quality Circle works? 143) Meet periodically
and regularly.

144. Quality is conformance to specification, Fitness for use – who 144) Dr. J. M. Juran
defined it this way.

145 Who is the originator of the concept of KAIZEN? 145) Masaaki Imai

146. What is the principle on which Kaizen is based? 146) The principle of
continuous improvement in
order to progress and
advancement in the field of
life.

147. In order to create environment for continuous improvement who 147) Top & Middle
should have a greater role? Management.

148. What does the word KAIZEN signify? 148) KAI – Change
ZEN – better (change for
better)
149. How many steps we use to solve any problem? 149) Twelve

150. What is the first step to solve the problem? 150) Identification of
problem
151. “Quality control should be part of Management control”, Who said 151) Dr. J. M. Juran.
this?

152. What type of tool is used for problem solving mainly? 152) Elementary
statistical system.

153. When was revised concept of QCC introduced? 153) 1995

154. What type of graph is Pareto Diagram? 154) Compound


graph.

155. Who has made four steps of Deming Wheel into six steps? 155) Dr. K. Ishikawa.

156. Pareto Diagram is a tool to help in differentiating problems/causes 156) Vital few and
into two major groups. What are they? useful many

157. What is the name of tool/technique to depict a process in 157) Flow Diagram.
graphical or pictorial way?

158. What is the quality as per Dr. J. M. Juran? 158) Fitness for use.

159. As per Shewhart, the variation in process is due to two causes. 159) Chance cause
What are their names. and Assignable Cause.

160. Who wrote the book ‘Out of Crisis’? 160) Dr. Demimg.

161. In which decade cause and effect diagram was used first time? 161) 1940s

162. Is there any type of cause and effect diagram, where 162) There is no such
brainstorming is not required? type of C & E
Diagram.
163. What is full form of CEDAC? 163) Cause And
Effect Diagram With
Addition of Cards.

164. Mention the 2 steps of 12 steps under the check activity ? 164) Foreseen
probable resistance and
Trial implementation.
165. The Round Robin method of Brain Storming is also called by 165) Structured
QCFI DURGAPUR CHAPTER : QUESTION & ANSWERS BANK

another name. Name the method. method.

166. Which type of Histogram indicates the mixture of several process, 166) Plateau Type
conditions or output of several days mixed together in a lot? Give
the name only.

167. Who brought the statistical quality to India? 167) Prof. Prasanta
Chandra Mahalanobis.

168. What is the purpose of Histogram? 168) Histogram is a


graphical representation of
a frequency distribution
which is a summary of
variation in a product or
process.

169. Do you know what indicates in the central line of control chart? 169) Target or
standard or mean value in
a process control.
170. Do you know the name of the lady who got Padmashree Award
from President of India and associated with QCFI? 170) Ms. Lila
Poonawalla

171. Do you know the name of our emeritus President who served the 171) Shri P. S.
responsibility of Governor of Tamil Nadu? Rammohan Rao.

172. Who is the father of “Five-S” concept? 172) Takashi Osada

173. How many steps we use to solve any problem? 173) Twelve

174. In which tool we use upper/ central and lower line ? 174) Control chart

175. Name the types of flow diagram. 175) High level, Matrix,
Detail
GUIDELINES FOR KNOWLEDGE EVALUATION

Question-Answer bank for the Quality Circle knowledge evaluation at the time of the case study presentation

176. To make Cause and Effect Diagram which method we used ? 176. Brainstorming.
177. (In case QC has used flow diagram),which type or diagram you 177. 2.QCS must have knowledge of High Level Flow
have used ? Diagram, Matrix flow Diagram and Detailed Flow Diagram
to use flow Diagram and answer as per actual use.
178. On what steps in problem solving you have conducted 178. All stages, because idea generation is required
brainstorming session? essential in every stage.
179. How have you collected data analysis ? 179. If data is collected say yes. (QCS should make it a
practice to carry out data based exercise while solving
each and every problem).
180. Have you used stratification anywhere in your project? If yes, 180. Yes, in Pareto, Diagram of Piechart.
where ?
181. Which type of Cause and Effect Diagram have used ? 181. Judge wants to know whether the QC is aware of 3
types of CED (Cause & Effect Diagrams ). Here they
should give the correct name of diagram out of a )
Dispersion Analysis Type b) Production Process
Classification Type c) Cause Enumeration Type .
182. What are the objectives using the Flow Diagram ? 182.
a) To know sequence of activities in any process or work.
b) To identify non value adding activities
c) To pinpoint where problem lies in the entire process.
d) To know how many activities are required to be
carried out.
e) To know whether the responsibilities can be shared.
183. Who is expected to participate in Brainstorming ? 183. Every member, Leader, Dy, Leader is expected to
participate in every Brainstorming session.
QCFI DURGAPUR CHAPTER : QUESTION & ANSWERS BANK

184. Why should Quality Circle members collect data in problem 184. QC members should collect Data
Solving process ? a) To know conditions before QC
b) To know where and what corrective action is needed
c) To cross check gap between Judgement and reality
d) To know the impact of corrective actions taken by QC

185. 10. Do you use the stratification at Home ? Where ? 185. Yes, we do use stratification at home when we
spend our salary under various heads.

186. When have you made Milestone Chart, what is the use of this 186. Milestone Chart is made on selection of a problem
chart? while defining the problem selected, to plan manage time
of problem solving process.

187. What benefits have you got in your life by adopting QC? We got 187. 1) We learnt that for every problem, there are
many benefits by adopting QC such as number of causes, which are to be identified to develop
solution.
2) We do not get upset when a problem is experienced,
but we feel enthused to solve.
3) QC membership has enhanced our sincerity and
enthusiasm.
4) We have developed attitude of problem prevention
5) Our public speaking skills are improved.
(QCs may give anyone or two benefits while answering)

188. How you have set the target (if target is set)? 188. Target is set on the basis of past data and estimated
potentiality of improving upon the past data.

189. Who has made all these transparencies (If presented by 189. Most of us are able to make slides, however major
transparency)? or slides? responsibility has been taken by Mr (write actual name)

190. How much time have you taken to make this model (If model is 190. We have taken days in making this model, but we
presented in Oral & Visual Presentation)? have chosen to do it after working hours to keep up
productivity of our day to day work.

191. What do you mean by tangible gains? 191. Tangible gains means Quantifiable gains
192. Name last four projects which your circle has solved? 192. QCs may give titles of their last projects major or
minor will do.
193. How much time this project has taken to solve? 193. This project has taken months (QC should keep in
view starting and ending date of project, while answering
because Judge wants to see whether your reply tallys with
dates given by you).

194. When have your Quality Circle members taken this problem? 194. While answering give date of starting of your project.

195. This problem belongs to which category? 195. This problem belongs to A category , which is in
purview of Quality Circle members. (If your problem
belongs to B, answer so ).
196. What help are you getting from facilitator? 196. Our facilitator helps a) In directing us to the source
of data
b) He tells us where we need to take a corrective action.
c) He helps us in getting the facilities where management
sanction is essential
d) He checks our case study and enlightens us on scope
for improvement e) He gets the rehearsals of our case
study done.
(QCs should give answers from the above points
depending upon time available).
197. What was your role in this project'? 197. My role in this project was data collection, or
preparing case study or writing minutes and follow up.
(Answers should be given out of above or any additional
activity the member does),
QCFI DURGAPUR CHAPTER : QUESTION & ANSWERS BANK

198. How you have found out root causes? 198. We have found out root causes, after validation, by
using Five whys or why-why technique.(QCs should know
that Five-whys & why are the names of the same
technique) because some Judge might ask what is the
difference between Five-whys and why-why technique

199. What are vital few and useful many in your Pareto diagram? 199. Answer will differ from case to case basis. QC
should give 80% of Pareto as vital points and 20% as
useful many.
200. What are the names of Causes & Effect Diagrams? 200. Names of three types of Cause & Effect Diagrams
are
1) Dispersion Analysis type
2) Production Process : Classification Type
3) Cause Enumeration Type
201. In Pareto diagram, which side of Y-axis (left / right) represents 201. In Pareto Diagram, right side of Y -axis represents
percentages? What is it called? percentage. This axis is called 2Y -2Y -axis.

201. How many causes / sub causes to be shown in cause & Effect 201. As regards number of causes and sub causes,
diagram? there cannot be any rule or standard because the number
may vary from project to project.

202. . Out of old seven Problem Solving Tools which tool is not 202. Brainstorn1ing.
database.
203. What type of graph you have used in your project? 203. The answer may vary from QC to QC
(QC may answer the name of graph they have used) Line
graph, Bar graph, Compound graph (if Pareto used) Pie-
chart etc can be common answers

204. Which tools and techniques you have used in your project? 204. Here, the most commonly used techniques are Flow
Diagram, Brainstorming, Data collection, Graphs, Pareto
Diagram, Stratification, Cause & Effect Diagram, however
the (QC should answer as per their use).

205. How much time, the trial implementation has taken? 205. The trial implementation has taken days or shifts
(QC should ensure that their answer tallys with .the data
of Trial implementation).

206. During development of solution, what other ideas came but 206. The answer will differ from case study to case study.
failed? QCs should failed ideas or solution in their action plan and
highlight FAILED with Red colour. The QC member can
show in the event of a question about failed ideas.

207. What precautions you are taking to maintain the status of 207. We are using Milestone chart and we display in our
project? work place on notice board. This display reminds us to
attend activities as per planning.

208. Why are you attending this convention? 208. We are attending this convention to learn from other
Quality Circles, to know our weak areas and how we can
improve our performance.

209. How many case study presentations you have seen in this 209. Give the number of case study presentations you
convention? have seen in the convention you are attending.
210. What benefit you have got by solving this problem? 210. We have got tangible and intangible benefits by
solving this problem, which are as per our slide No …
and……
211. What is the objective of selecting this problem? 211. The objective of selecting this problem is clarified in
our study under the title WHY DID WE SELECT THIS
PROBLEM? (QC member should, quickly, show that slide
from slide sorter).
212. Can we use Pareto Diagram for selection of problem? How? 212. Yes we can use Pareto Diagram for selection of
problem by categorising and interpreting data relevant to
problems into descending order
QCFI DURGAPUR CHAPTER : QUESTION & ANSWERS BANK

213. Why your company has selected your case study for 213. Our company has selected our case study for
presentation in-convention? presentation in this convention because we have chosen
a chronic problem persisting for many years. Our team
has carried out excellent data, based study which displays
high level of team work and excellent use of techniques
with very impressive colourful slides all resulting into a
series of tangible and intangible benefits. Moreover we
had won award at the inhouse competition held in our
company.
214. What is the benefit you personally got by joining Quality Circles? 214. By joining a Quality Circle -
1) I have learnt to get along with people, which my
family members appreciate.
2) I am convinced that each and every employee must
voluntarily take up responsibility of doing every work of
total quality, which helps even at Home.
3) I have developed consciousness in using better quality
of language while communicating with all.
4) 1 have learnt to control my motions and I keep cool.
215. Why this name is chosen to your QC? 215. The answer to this question will vary from QC to QC
hence QCs should discuss in advance why they have
chosen this name of QC. Ideally, QCs should carry out
this exercise while naming their QCs under the Title. "Why
this name is chosen for our QC?"

216. To the leader: Since when are you leadership of your QC? Is 216. The leader should give date of this leadership and
leader rotates in QC? inform the evaluator that he is the fourth (or whatever
number) leader of his QC because leadership is very
much Rotateable.
217. When your QC meet day and time? Are you satisfied with .this 217. Answer to this Question will vary from QC to QC.
Periodicity & Time? Day and Time of weekly meeting (if weekly otherwise
fortnightly) should be informed. You may say Yes if
satisfied with the periodicity and time.
218. What is the meaning of voluntarily & autonomous in QC? 218. The meaning of Voluntary means that people work
according to their own wish and Autonomous means the
power or right of self government.

219. Is it necessary that company should have Quality Improvement 219. Yes, it is necessary to hove Quality improvement
teams for Executives along with QC ? team, (QITS) for executives along with QCs because the
problems uncle' preview of management can also be
solved by QITS This will accelerate speed of problem
solving and enthuse QC members.

220. Do you think Quality Circle can be practiced at Home ? 220. Yes, I do think that QC can be practiced at Home.

221. Do you participate in QC quiz Leader Forum? Why ? 221. Yes I participate both in QC Quiz and Leaders forum
because QC Quiz enhances my knowledge due to regular
reading of QC literature and training materials and
participation in leaders forum make me conscious about
my role as leader to make it performance oriented.

222. Apart from manufacturing industry, where else QC is practiced? 222. Apart from manufacturing industries, QC is practiced
in Hospitals, Hotels, Banks, Social Organisations,
Schools, Rural areas, police Department etc.
223. Name some Quality gurus, you know? 223. Dr W.E. Deming, Dr JM Juran, Dr. Dr. K. Ishikawa
etc.
224. What is CWQC or TQM? 224. CWQC is Company Wide Quality Control and TQM
is Total Quality Management.
225. Do you know new definition of QC? 225. Yes, I know new definition of Quality Circle brought
out by JUSE in 1995 after 33 years of experience.
(QC members should learn the new (Revised) d e t asking
you to describe, you will be able to respond confidently).

226. What type of motivation you feel is required for QC? 226. I feel Quality Circle should frequently get training on
various aspects of QC and opportunity to attend state
level, National and International conventions for
motivation.
QCFI DURGAPUR CHAPTER : QUESTION & ANSWERS BANK

227. How QC started in your organisation? Can you suggest some 227. QC started my organisation as per the guidance of
method ? QCFI on How to launch and institutionalise QC.

228. Can you give me a general structure of QC in your company ? 228. General structure of QC in my organisation is
exactly the one received by QCFI for Indian Context.
229. Do you have steering committee in your company? What is it? 229. Yes, we do have steering committee, consisting of
all Heads of various departments, which meets once in
every month to review progress of our QCs, strengthen
dormant or slow QC and to discuss matters related to
policy so that guidance can be given to QCs as and when
required.
230. How you will propagate QC movement in your company or 230. I will propagate QC movement in my company and
outside? outside by sharing my knowledge, experiel1ce of various
benefits with very meagre investment.
231. Please tell me what are 10 Problem Solving Techniques? 231. The Ten Problem Solving Techniques are .
I. Flow Diagram 6. Pareto Diagram
2. Brainstorming 7. Cause and Effect Diagram 3. Data
Collection 8. Scatter Diagram 4. Graphs 9. Histogram
5. Stratification 10. Control Chart

232. Do you know about New 7 Tools? What are they ? 232. Yes, I do know the Seven New Tools. They are,
1. Affinity Diagram 2. Relation Diagram 3. Tree Diagram
4. Matrix Data Analysis 5. Matrix Diagram
6. Process Decision Programme Chart (PDPC) 7. Arrow
Diagram

233. What is the main difference between old and new 7 tools? 233. Main difference between Old and New Seven Tools
is that majority of Old Seven tools are based on
Statistical Data whereas all New 7 Tools are non-
statistical.
234. How many types of Graphs you know? 234. I know 11 types of graphs out of which 4 types are
commonly used graphs and Line, Bar, Pie chart &
Pictorial Graph.7 types are special purpose graph which
are 1 Belt graph 2 Radar Chart 3 Compound graph 4
Strata graph 5 Float graph 6 Zee graph 7 Pyramid Graph.

235. What key elements J. P. Guilford identified by brainstorming ? 235. Mr, JP Guilford identified five key elements in
Brainstorming which are-
I. Fluency
2. Flexibility 3, Originality 4. Awareness 5. Drive

236. What is the meaning of stratification? When you will stratify? 236. Stratification means categorisation or classification
or separation of data into groups. We use stratification
when we have a long list of mixed problems, rejections,
causes etc to be short listed.

237. What is the purpose of Scatter diagram? 237. The purpose of a Scatter Diagram is to find out
relationship between two variables.
238. How many shapes of Histogram you know? What is ideal shape? 238. I know seven shapes of Histogram
The ideal shape is symmetrical Type or Bell shaped

239. Who originated control chart? How it is useful? 239. Control Charts were originated by Dr. Walter A
Shewhart an Engineer in the Bell Telephone Laboratories,
USA in 1924. Control Charts are useful in process control.

240. How many types of control charts you know? 240. There are two types of control chart
1) Variable Control Chart 2) At\ributes Control Chart

249. What is the Deming Wheel? What steps Dr. Ishikawa added to 249. Deming Wheel is the basis for the problem solving
it? process, which has four stages such as Plan, Do Check
and Act. Dr. K. Ishikawa added two steps. a) Decide
method of achieving the objectives and targets b) Carry
out educational training.

250. What is the activity plan? How you will show it? 250. Activity plan is nothing but the Milestone Chart,
which is used to monitor time frame of every problem
solving process
QCFI DURGAPUR CHAPTER : QUESTION & ANSWERS BANK

251. It is necessary to use alt tools in a case study? 251. Yes, it is necessary to use seven basic tools in all
major problems, but in minor problems all tools need not
be used,
252. What is hitch hiking? 252. Hitch hiking is generating ideas from others ideas.

253. What is difference between a Milestone Chart and Activity 253. There is no difference Milestone Chart and Activity
Chart? Chart are two names of the same chart.
254. What is the difference between Milestone Chart and Gantt 254. In Milestone Chart (he activities are one after the
Chart? other i.e. every next activity is done after the previous
activity is completed, whereas in Gantt Chart we can
show simultaneous activities also.

255. What is the type of a Pareto graph? 255. A Pareto graph is a compound graph in which Bar
and line graph are shown in the same graph.
256. Who was the originator of Deming Cycle or POCA Cycle? 256. Dr. Walter A. Shewhart was the originator of the
Oeming Cycle or POCA Cycle

257. What is the name of the symbol used at S' Tenninal Symbol. 257. ART and END of a Flow Diagram

258. How many types of flow diagram ? 258. 3 types , High level, Matrix , Detailed

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