Questions on “QUALITY CONCEPTS”

1. Kaizen means:

a) total improvement
b) continuous improvement
c) continuous change
d) continuous care

2. Kaizen is a :

a) Japanes concept
b) Indian concept
c) French concept
d) Chines concept

3) Kaizen involves :
a) people
b) system
c) process
d) all of the above

4) Which of the following statement is wrong?

a) It is Continuous
b) There is No End of this process
c) Team work is needed for Kaizen
d) Kaizen can be done in isolation.

5) Choose the wrong statement –

Quality Circle is:

a) Process of problem solving
b) Involving employees of same department
c) Involves employees of different work related
d) Solves problem related to their work areas

6) Quality circle was used in

a) Organization
b) Home
c) Games
d) Schools

7) Quality circle in NTPC is used for:

a) Exectives
b) Non Executives
c) Contractors
d) Contract worker
8) Under Kaizen umbrella which of the following doesn’t come:
a) Just in time
b) 5S
c) Suggestion Scheme
d) Six sigma

9) PDCA Cycle stands for

a) Plan-do-check-act
b) People-direction-check-application
c) Planning-direction-choose-apply
d) Plan-direct-choose-act

10) SDCA stands for

a) Standardize- do- check-act
b) Support-direction-choose- apply
c) Strategy-planning-checking-application
d) Standard-develop-check- apply

11) Muda means

a) Waste
b) Strain/difficult task
c) Irregularity
d) None of the above

12) Muri stands for

a) Waste
b) Strain/difficult task
c) Irregularity, discrepancy
d) None of the above

13) Mura stand for

a) Waste
b) Strain/difficult task
c) Irregularity
d) None of the above

14) Which of the following is correct for Muda:

a) People waiting for an item that has not been delivered, yet to deliver
b) Any human activity which absorbs resources but creates no value.
c) Movement of item/people from one place from other without any purpose
d) All the above
15) Gemba people stands for
a) first line work place people
b) Middle line work place people
c) Top line work place people
d) none of the above

16) Pick the wrong statement for QC?

a) It contributed to Japan’s success alone.

b) QC is TQM.
c) QC is for money saving!!
d) All the above

17) Professional Circle in NTPC is for:

a) Executives
b) Non-executives
c) Contractors
d) Directors

18) Seri stands for

a) Sort out
b) Set in order
c) Standardize
d) None of the above

19) Seiketsu stands for

a) Sort out
d) Standardize
c) Spick and span
d) Sustain

20) Seiton is necessary because;

a) Arranges Necessary Items
b) Easy to Use
c) Easy to Find and put away
d) All the above

21) Shitsuke stands for

a) standardize
b) spick and span
c) sustain
d) Discipline
22) Which of the following is correct for Seiton
a) Set things in order by creating place for everything.
b) Put everything in it’s place
c) Keeping accessibility as easy as possible.
d) All the above

23) Problems avoided by implementing SET IN ORDER are:

a) Waste of MOTION & SEARCHING
b) Waste of DEFECTIVE PRODUCTS & UNSAFE CONDITIONS
c) Waste of HUMAN ENERGY& EXCESS INVENTORY
d) All of the above

24) Shine Means

a) Sweeping Floors,
b) Whipping off Machinery
c) Making Sure That Everything in the Factory Stays Clean.
d) All the above

25) The correct order of 5S is

a) SEIRI- SEITON-SEISO-SEIKETSU- SHITSUKE
b) SHITSUKE-SEITON-SEISO-SEIKISTSU-SEIRI
c) SEITON-SEISO-SEIKISTSU-SEIRI- SHITSUKE
d) SEISO- SEITON- SEIRI-SEIKETSU- SHITSUKE

26. Quality function deployment was first developed by

a) Yoji Akao

b) Genichi Taquchi

c) Richard Zultner

d) Walter.A.Shewhart

27. Which is implicated in the new ISO 9000:2000 standard which focuses on customer
Satisfaction?
a) Ishikawa diagram

b) Voice of customer

c) Quality function deployement

d) Control charts

28. House of quality was first used by

a) Sony corporation
 b) Mitsubishi Heavy industries

c) Toyota motors

d) Mazda motors

29. “Quality is not defined by specific limit” Who said this?

a) Yoji Akao

b) Genichi Taquchi

c) Richard Zultner

d) Walter.A.Shewhart

30. Who disagreed with the goal post view of quality?

a) Yoji Akao

b) Genichi Taquchi

c) Richard Zultner

d) Walter.A.Shewhart

31. How many types of quality loss functions are there?

a) One

b) Two

c) Three

d) Four

32. Control chart was first developed at

a) Bell Labs

b) General Motors

c) Ford motors

d) Hewlett Packward

33. Variables that are difficult or impossible to control that affect the process are called
a) Interactions

b) Noise

c) Robust
 d) Pollution

34. Fish bone diagram was first developed by

a) Yoji Akao

b) Genichi Taquchi

c) Richard Zultner

d) Kaoru Ishikawa

35. Which is not one of the seven basic tools of quality management?
a) Control Charts

b) House of quality

c) Fish bone diagram

d) Pareto charts

36. Fish bone diagram was first used at

a) Sony corporation

b) Mitsubishi Heavy industries

c) Toyota motors

d) Mazda motors

37. Which among the following is not used in drawing fish bone diagram
a) Control chart

b) Pareto chart

c) Brainstorming

d) 5 Why’s

38. Capabilty maturity model has derived concepts from

a) Statistical process control

b) Pareto analysis

c) Quality function deployement

d) House of quality

39. Experts in Six Sigma are called

a. Black belts

b. Green belts

c. Red belts
 d. Yellow belts

40. The particulars of the methodology of Six Sigma was first formulated by
a. Bill smith

b. Walter.A.Shewart

c. Richard Zultner

d. Mc culloh

41. one Sigma operates with -------- % of efficiency

a. 31

b. 32

c. 33

d. 34

42.PDCA method was introduced by

a. Deming

b. Juran

c. Crossby

d. Zultner

43. Which among the following is also known as “Design for Six Sigma”
a. DMAIC

b. DMADV

c. PDCA

d. None of these

44. Four Sigma operates with -------- % of efficiency

a. 99.134

b. 98.745

c. 99.379

d. 99.563

45. Voice of the customer is a concept used in

a. QFD

b. SPC

c. Taquchi techniques
 d. None of these

46. Which is not one of the 8p’s mentioned by Ishikawa

a. Price

b. Process

c. Patterns

d. None of these

47. The concept of Robust Design was given by

a. Yoji Akao

b. Genichi Taquchi

c. Richard Zultner

d. None of these

48. Which among the following is not a control chart

a. EWMA chart

b. CUSUM chart

c. Pareto Chart

d. Three way chart

49. Normal distribution is also termed as

a. Guassian distribution

b. Bell curve

c. Both a & B

d. None of the above

50. h=2IQR(x)/n1/3 is known as

a. Sturges' formula

b. Scott's choice

c. Freedman-Diaconis' choice

d. None of these

51. Which one of the following is a type of check sheet

a. Classification

b. Location
 c. Frequency

d. All the above

52. Which is a type of display using Cartesian coordinates to display values for two
variables for a set of data
a. Histogram

b. Check sheet

c. Flow chart

d. None of the above

53. Flowchart was introduced by

a Frank Gilberth

b Ben.S.Graham

c Herman Goldstine

d John Von Neumann

54. Flow charts was first used by

a. General electric

b. Suzuki motors

c. Johnson and Johnson

d. Procter and Gamble

55. In a flow chart, parallelogram denotes

a. Start or end

b. Input/output

c. Processing step

d. Decision

56. Quality= Results of work efforts/total costs is the philosophy of

a) Deming

b) Juran

c) Crossby
 d) None of the above

57. Which among the following is used for describing computer algorithms
a. Flow chart

b. Control chart

c. Scatter diagram

d. None of these

58. If a parameter exists that is systematically incremented and/or decremented by the

experimenter, it is termed
a. Control parameter

b. Dependent variable

c. Independent variable

d. Both a & c

59. Which shows controls at a physical or resource level

a. Document flow chart

b. Data flow charts

c. System flowchart

d. Program flowchart

60. Which of the following displays data series as a set of circles?

a. Scatter plot

b. Bubble chart

c. Process chart

d. None of the above

61. Which quality Guru said “quality is free”

a. Deming

b. Juran

c. Crossby

d. None of the above

62. Which one of the following is a type of bubble chart?

 a. Ragone chart

b. Regression control chart

c. Sankey diagram

d. None of the above

63. Which is typically used to visualize energy or material transfers between

processes?
a. Ragone chart

b. Regression control chart

c. Sankey diagram

d. None of the above

64. Which is also known as Parzen window method?

a. Kernel’s density estimation method

b. Sturges' formula

c. Scott's choice

d. Freedman-Diaconis' choice

65. 5 Why’s method was first used at

a. Sony corporation

b. Mitsubishi Heavy industries

c. Toyota motors

d. Mazda motors

66. In a flow chart, Rhombus symbol denote

a. Start or end

b. Input/output

c. Processing step

d. Decision

67. Which company was the first American company to seek help from Deming?
a. General motors
 b. Ford motors

c. General electric

d. Procter and gamble

68. 5 why’s method was first developed by

a. Sakichi Toyoda

b. Genichi taquchi

c. Yoji Akoa

d. None of these

69. N2 chart was developed by

a. Ben.S.Graham

b. Herman Goldstine

c. Robert.J.Lano

d. None of these

70. Total productive maintanence was used at

a. Sony corporation

b. Mitsubishi Heavy industries

c. Toyota motors

d. Mazda motors

71. A Japanese word that best captures the essence of Benchmarking –

a. dantotsu
b. shanzhai
c. Kaizen
d. Yakuza
72. Who is referred to as the founder of benchmarking?
a. Edward Deming
b. Malcolm Gladwell
c. Dr.Robert Camp
d. Kenichi ohmae

73. The first organization to adopt bench-marking is

 a. Canon
b. Sony
c.Infiniti
d. Xerox
74.__________________- allows the initiator firm to assess their competitive position
by comparing products and services with those of target firms
a. Performance bench-marking
b. Product bench-marking
c. Functional bench-marking
d. Strategic bench-marking

75._______________ is performing a financial analysis and comparing the results in

an effort to assess your overall competitiveness

a. Performance bench-marking
b. Financial bench-marking
c. Functional bench-marking
d. Strategic bench-marking
76. A common form of quantitative analysis used in metric bench-marking is
_________
a. Scatter diagram
b.Histogram
c.Fish-bone diagram
d. Regression analysis

77.______________ model of leadership development focuses on employees from the

elite cadre.
a.Executive leadership model
b.Company wide leadership model
c. High-potential model
78. Which of the following is not a bench-marking partner of NTPC with respect to it’s
induction scheme?
a. B.A.R.C
b. I.O.C
c. Wipro
d. Tata motors

79. Just in time technique was first used aa

a. General motors

b. Ford motors

c. Suzuki motors

d. Toyota motors
80. Which one of the following is one of the seven wastes?
a. Transportation

b. Inventory

c. Waiting

d. All the above

81. Poka yoke was first adopted by

a. Sakichi Toyoda

b. Shigeo shingo

c. Nikkan Kogyo shingu

d. None of the above

82. Which one is not a part of 3 D,s in Japanese concept

a. Dirty

b. Difficult

c. Disposable

d. None of the above

83. ‘Quality is free’-said by one of the famous Quality Gurus

a. Juran

b. Deming

c. Crosby

d. Juse

84. What percentage is the hidden factory loss which occurs by not
getting a product right the first time?

a. 25%

b. 30%

c. 35%

d. 40%
85. What is the perception of worst companies about quality?

a. To correct

b. To prevent

c. To maintain

d. To improve

86. Quality Circles adopted in India in the year

a. 1962

b. 1970

c. 1982

d. 1983

87. Who are ‘Gemba people’?

a. Lower management

b First line people

c Workers

d Middle management

88. Quality Circle is

a TQM

b Kaizen

c Money saving

d All the above

89. 24/72 rule is prevalent in which of the following companies?

 a ESKOM

b Florida Power & Light

c NTPC

d Powercom

90. Which of the following is not a cost of conformance?

a Planning

b Auditing

c Expediting

d Rework

91. 1:10:100 rule stands for

a Prevention : Correction : Failure

b Improvement : Correction : Failure

c Improvement: Prevention : Correction

d None of the above

92. What is the method of disposal of items used once in 2-6 months?

a Store to a distant spot

b Organize and keep in workplace

c Keep handy

d Throw away

93. Level 1 of 5S aims at

a Focussing on basics

b Just beginning

c Making it visual

d Focussing on reliability
 94. DFM stands for

a Deployment Function Measurability

b Designing For Manufacturability

c Define For Measurability

d None of the above

95. The objectives of Business Excellence

Assessment are:

a. Awareness of the elements critical for

Business Excellence

b To know the position on the Excellence Journey

c Enhance Excellence level by making improvements

d All the above

96. Which of the following concepts lie at the heart of the Business
Excellence Model?

a PDCA

b SDCA

c RADAR

d DMAIC

The Malcolm Baldrige National Quality Award originated in

a. Europe

b Japan

c US

d Germany
98. How many criteria form part of ENABLERS in Business Excellence
Model?

a. 9

b. 5

c. 4

d. 11

98. If a company scores 700+ as per Business Excellence

Model, its status means:

a Genu
ine world class

b Amon
gst outstanding companies

c Doing
the right things

d Comp
etently managed

99. Six Sigma breakthrough is a quality initiative rather

than a business initiative
a. True

b. False

c. None

100. The prize involve in NTPC Suggestion Scheme only include

cash prize
a. True
b. False
QUESTIONS
ON
QUALITY
CONCEPTS

COMPILED BY
 P.Duraichander
Mohuwa Bhowal
R. Vasudevan
Vera Sangita Baxla