L.A.T.I.N.

Latin America Technical Information Notes

LATIN: 091209-2–0-O
Issue Date: 19 April 2010 Expiration Date: 19 May 2011
To: Latin America Countries Region Authorized Servicers
From: LACR Indirect Subscriber Engineering Group Plantation, Florida, USA
Subject: MOTOTRBO Capacity Plus Data Repeater may Lock Up
The information contained in this LATIN is provided to assist Level III - IV Authorized Servicers in their diagnostic
process for the product(s) and conditions specified below. The information contained in this L.A.T.I.N. is for
internal purposes and for use only by Motorola Authorized Service Centers under an Authorized Servicer contract
and as described in the Motorola Latin America Countries Region Authorized Servicer Handbook. This L.A.T.I.N is
for information only. No warranty is implied or authorized.

Description: MOTOTRBO Capacity Plus Data Repeaters may go into a

hanged state.

Models: All MOTOTRBO Capacity Plus Data repeaters that exhibit the
following conditions:

Detailed Information: If a MOTOTRBO Capacity Plus Data Repeater with

firmware versions SR1.5A, may go into a hanged state, which may cause the
repeater to NOT process any data transmissions. This anomaly is more
prone to happen with heavy loading of data calls.

Essentially the overloaded repeater and a shortened SIT duration introduced

a timing scenario where the repeater would be in the process of going into a
hibernating state when a data call would come in. This caused the repeater
to get in a state where it could no longer process anymore data calls. The
only way to reset this state is to power cycle the repeater.

Note: The reset can be accomplished via RDAC, if the user is not on site.

The following are configurations which will exacerbate the problem. Please
refrain from using the following codeplug configurations:

• Call Hang timer set to 0 seconds. Default is 4 seconds

• SIT timer set to 1.5 seconds. Default is 6 seconds
• GPS application incorrectly configured to send ARS registration
responses on data revert channel instead of on the rest channel.

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 L.A.T.I.N.
Latin America Technical Information Notes
Datecode of units affected by this issue:
Any Capacity Plus Data repeater with System Release firmware version
SR1.5, may exhibit this issue.

Datecode of units with solution in place:

This anomaly will be resolved in the SR1.6A release. The version number on
the model/serial number label, should be R01.06.11, or higher.

Resolution:
• Power Cycle the Data Repeater to remove the hanged state.
• Increase the SIT timer and reduce the data loading.
• Up-version the repeaters firmware to SR1.6A or newer.

This L.A.T.I.N. is for informational purposes only. No warranty is implied or

authorized.

If you have any questions concerning this LATIN, please use the “Contact Us”
feature on the MOL website at https://www.motorola.com/businessonline.

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