Date: February 9, 2011

Name of library board: City of Wetaskiwin Library Board

Name of electronic signature of library board chair or authorized board member (name/electronic
signature authorizes consideration of library for Minister’s Award and acceptance of award rules):

Marilyn Keller, Chairperson Electronic Signature of Board Member

Library contact: Manisha Khetarpal, Manager of Library Services, mkhetarpal@wetaskiwin.ca

780 361 4447

Description of Library Service:

Language Coffeehouse (LC), February 20, 2010, 2 to 4 pm.

The coffeehouse was organized to celebrate UNESCOs International Mother Language Day
http://www.unesco.org/en/languages-and-multilingualism/ and National Flag of Canada Day. The
coffeehouse demonstrated, ‘Learning together builds an inclusive community.’ The partners and
coffeehouse facilitators were The Alberta Library, Yellowhead Regional Library, EBSCO, Wetaskiwin
Tomorrow, Catholic Social Services, City of Wetaskiwin, City Archives, Public Works, Community
Learning Council, Community Literacy Network, Friends of the Library, Industry Canada’s CAP interns
and the Library Board. The activities offered were presentations (Norsk and Japanese culture), Tell Me
More language learning database demonstration, Eritrean coffee making ceremony, 5 blends of coffee
sampling, Cultural prints in Tagalog and Mandarin language learning basket, Peoplefirst Initiative,
Spanish language conversation circle and interaction for all people. The coffeehouse framework has
expanded in 2011 to include visual literacy and a focus on oral communications, body language, tone,
manner, and language as a form and tool to create understanding.

What were the goals, objectives and/or desired outcomes of this service?

• To celebrate UNESCOs International Mother Language Day and languages used to communicate in
our community

• To share, exchange and learn words by a ‘Just do it’ culture and engaging in conversation circles

• To showcase the advantages and benefits of the cultural diversity

• To instill in people the idea that ‘public libraries’ are the modern version of a ‘Public Square.’

• To gather people at the public library square and participate in entertainment and learning from each
other

• To demonstrate ‘Tell Me More’ and other language learning resources available at the public library
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• To celebrate life by communicating face to face and making new friends with a common bond of
learning the language

• To position the public library as a welcoming and inclusive place in our community

What were the actual results of this service?

• More than 100 people participated in the event (Participant stayed for at least 30 minutes i.e. 3000
minutes of time spent by our community at the library)

• Over 12 free activities were offered and people were involved in a manner in which they enjoyed
being at the library

• 85 people wrote messages in our language scrapbook

http://languagecoffeehousescrapbook.blogspot.com/

• 95 cultural prints were picked up from the language learning basket

• 250 cups of coffee were consumed

• 50 people played with the ‘Tell Me More’ language learning database

• 25 new membership cards were issued

• Library was the hub of activity with webs of conversations and reading

• Media coverage by Wetaskiwin Times before the event and two full pages of photo coverage after the
event.

• 12 community partners and organizations worked together and weaved a tapestry of many different
threads

• Event was listed at ACE (Active Engaged Communities) website, NALD (National Adult Literacy
Database) and Citizenship and Immigration websites

• Seed for a program flagship and an interest by IFLA (International Federation of Library
Associations) sister libraries and other public libraries in Alberta, other provinces of Canada, US and
Australia.

• EBSCO conducted a database training session for library staff prior to the event as libraries of our
size are run by part time staff

• Team building and relationship development by library staff

What makes this service excellent and/or innovative?

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• New way of using language as a medium to communicate and create understanding

• To inform people to be proud of their assets and abilities to communicate in additional languages as
well as their mother language

• To generate an interest in learning languages such as Spanish, Japanese, English, Mandarin, French,
Tagalog, and Norsk

• To showcase and access materials in other languages from the public library

• To use ‘webs of conversation’ and essential skills of ‘oral communications’ to engage our community
and at the same time market the range of products and services offered by public libraries

• Two in one approach: access and accountability

• Use of the Manga graphic novels to learn the Japanese language

• Coffeehouse brought forward the institution as the natural and visible ‘Welcoming Centre’ of our
community; the new age ‘City Square’

• Use of email technology to add posts to the blog and thus create a database of professional
networking contacts and a platform for knowledge exchange

• Zero cash exchange project because of a natural ‘desire to give to the library’ mindset

How does this service fit into the library’s formal plans?

The increase in traffic of people to the library helped with the following goals of our Plan of Service
2008-2012.

Goal C1: Reinvigorate adult programs

Goal C1: Develop new ways to promote programs and services

Goal B2: To promote the new materials in our collection

Goal A2: Promoting the special needs computer

How was a community need for this service determined?

The community needs assessment was part of our Plan of Service. A service need was identified to fuse
and use cultural literacy and essential skills to draw people to the public square. The coffeehouse fitted a
community circle in a public square i.e. public library.

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Additional information: includes media articles, blogs, community feedback and a presentation

Blogs to keep the community and working partners informed and to focus on their roles and
responsibilities

• http://languagecoffeehouse2011.blogspot.com/

• http://languagecoffeehousefeb2010.blogspot.com/

Community engagement and feedback

• http://languagecoffeehousescrapbook.blogspot.com/

Photographs

• http://www.slideshare.net/programsatthelibrary/language-coffeehousepresentationfeb20ss

Media Coverage

• Library event will be good to the last drop, Wetaskiwin Times, February 15, 2010
http://www.edmontonexaminer.com/ArticleDisplay.aspx?archive=true&e=2386162

• Language coffeehouse helping stir Wetaskiwin cultural melting pot, Wetaskiwin Times, February 9,
2011
http://www.wetaskiwintimes.com/ArticleDisplay.aspx?e=2970173&auth=Jerold%20LeBlanc

Community engagement initiatives

• http://annualreportcard.blogspot.com/

• http://aboriginalcelebrationjune2010.blogspot.com/

• http://internationaldayofpersonswithdisabili.blogspot.com/

• http://cap2010accountability.blogspot.com/

Language Coffeehouse is a resource for cultural literacy, family literacy, marketing, idea creation,
networking and project management skills.

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