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Executive Summary
PGDM (Retail & Marketing) with nearly 4 year of experience in the areas of Store Operations,
Sales & Marketing, Business Development, Client Relationship and Team Management.
Presently associated with Tata Communications, as Account Manager - Sales & Client Servicing.
Experience in managing operations for driving business by effective relationship management and
delivery of value added service; handling day-to-day management of the Store in accordance with
overall company policy.
Exposure in charting out sales strategies and contributing towards enhancing business volumes &
growth and achieving revenue and profitability norms.
Competent in implementing effective solutions to the customer needs, with an aim to improve
customer contentment and consequently customer loyalty, repeat and referral business.
Gathered a fair understanding of interpreting the competition after in-depth analysis of market
information to fine-tune the marketing strategies and escalate business volumes.
An effective communicator with strong analytical, interpersonal, problem solving as well as
organisational abilities.
Consistent, Creative, Flexible Attitude, Speech is my greatest strength and my ability to convince people
Organisational Scan
Since Aug 09’ TATA Communication Account Manager – Sales & Client
Servicing
Areas of Exposures
Business Development
Assessing business potential, devising and executing strategies and plans to meet monthly, quarterly, or
annual sales goals. Forecasting future sales volumes to maximise profits.
Monitoring competitor activities and devising effective counter measures.
Using information technology to record sales figures, analyse data and undertake forward planning.
Updating colleagues on business performance, new initiatives and other pertinent issues.
Customer Service
Touring the sales area regularly, talking to clients, identifying or resolving urgent issues.
Receiving unsolicited feedback from customers, intervening in confrontations between customers and
employees. Making exceptions to store policies in critical situations.
At times, deferring to employees' best judgment in handling customer service situations.
To sale broadband/ILL connection.
Knowledge of technical requirements for using the broadband/ILL connection.
Knowledge of corporate wireless group ( Data card, Mobiles & FWP)
Experience in making calls in telephonic & calls B2B.
Previous Organisation
Areas of Exposures
Store Operations
Overseeing the day-to-day management of the store in accordance with overall company policy.
Developing plans to improve the commercial performance of the store by increasing its turnover and
maximising profitability.
Visual Merchandising & Inventory Control
Ensuring that visual merchandising is consistent with customers' expectations of the brand.
Developing planograms to indicate product placement, while at the same time assuring that stores are
compliant with the company's brand image.
Checking inventory of products, ensuring that shelves and racks remain stocked and that the product is
frequently rotated out of storage areas.
Evaluating shrinkage, implementing effective merchandising techniques and customer service skills to
minimize the possibility of the product being stolen.
Managing stock levels and making key decisions about stock control.
Ensuring safety of all customers and employees on store premises. Holding regular safety meetings;
resolving health and safety, legal and security issues.
Team Management
Overseeing the training, and development of employees.
Ensuring that adequate staffing levels exist in order to effectively operates the store, and that employees
receive the training necessary to perform their job responsibilities independently.
Mentoring employees so that the company can promote employees from within and develop future leaders,
potentially for employment at other locations.
Product Promotions
Setting individual sales goals (quotas), holding contests for employees, or offering sales promotions to build
business.
Organising special promotions, displays and events to enhance visibility and increase business
Highlights
Successfully achieved 1 Crore store’s sales target within 6 months.
Contributed efforts for making the store profitable after joining.
STRENGTH
Consistent, Creative, Flexible Attitude, Speech is my greatest strength and my ability to convince people through
reasons and logic
Academic Credentials
2008 PGDM (Retail & Marketing) from Bhartiya Vidya Bhavan, New Delhi.
2005 BA from Magadh University, Patna.
2002 HSC from B.I.E.C., Patna.
2000 SSC from B.S.E.B., Patna.
IT Skills
Knowing Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft
Outlook Express.
Sound Understanding of Mobile Phones.
Beyond Curriculum
Participated as Leader of sales team in “annual exhibition” Organized by Government Colleges at District level
“Patna”.
Pioneered college cultural club and lead it to achieve numero uno position in inter college fest.
Participated as captain of College Badminton & Carom Team.
Successfully completed level 1 training (Product information & Client Servicing) Organised by “Tata
Communication”.
Personal Dossier