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Business Plan
Aditya Aggarwal – 4
Nakul Makharia – 30
Niharika Sharma – 35
Pankul Kohli - 38
Table of Contents
I. Executive Summary..........................................................................................................................3
Concept..................................................................................................................................................6
II. Survey................................................................................................................................................8
III. Analysis........................................................................................................................................12
a) SWOT ANALYSIS.......................................................................................................................12
b) 7 P’s of Marketing.......................................................................................................................13
c) 5 Forces.......................................................................................................................................17
IV. Competition Analysis..................................................................................................................20
V. Marketing Plan................................................................................................................................23
VI. Future plans.................................................................................................................................31
VII. Financials.....................................................................................................................................32
Profit and Loss A/c..............................................................................................................................33
Balance Sheet.....................................................................................................................................34
Ratios...................................................................................................................................................35
Break Even Analysis...........................................................................................................................35
Cash Flow Statement.........................................................................................................................36
Company
We are a newly formed Mumbai based company with 4 promoters who hold equal stake in the
company. The 4 promoters namely, Aditya Aggarwal (20), Nakul Makharia (21), Niharika
Sharma (20) and Pankul Kohli (20) are graduates from NMIMS’ ASM SOC (BBA). We will be
contributing Rs. 1 Lac each towards the equity of the company and will be drawing salaries.
We are a youth oriented organization aiming at (what we call our main area of functionality) –
and forming the product that we will offer to them. It would be by our customers, for our
customers.
broadcasted to a group whom we call our customers or audience of the community in the form
of an open call. They then work on the problems or strategies to capitalize on the opportunities.
The customers are a part of a well knit community who also choose the best solution. The
Hence our website is an innovative venture that fuses the merits of a social networking website
In the following pages we have worked out the practicability & viability of such a venture. We
have calculated the financial feasibility & marketability of our product through various means.
apnakapda.com.
More than 50% of India’s population is under the age of 25 years. And our target consumer’s
age ranges from 14 to 30 years. Individuals in this age range are by and large quite internet
savvy, as has already been proved by the success of websites like Facebook, Orkut, Twitter &
various blogs. And therefore we would be incorporating a wide range of marketing strategies to
propagate our product which would be primarily done online. However for the initial promotional
phase we would concentrate equally on online and physical promotion. In our marketing
strategy we have carefully considered the number of individuals owning a debit/credit card
through the survey that we conducted. And after careful consideration we have decided to
include school going students amongst our target market, since teenagers in this age range are
extremely internet savvy & have relatively more freedom in terms of purchasing accessories &
apparels. We would tap this segment through Direct Marketing; we plan to approach colleges
Our second strategy under Marketing is that of Viral Marketing. Viral marketing is a relatively
new and still evolving method of spreading ones message, which consists of unconventional
means. We have carefully studied the Viral marketing strategies of products such as Virgin
mobile (network provider), Facebook (social networking website), The Dark Knight (movie),
Iphone 4 (mobile phone), Blendtec’s “will it blend” video (grinder), Subservient Chicken ad
We have also analyzed the past operations of our competitor & come up with various methods
to monitor & analyze their future hold over the market. We intend to use this knowledge to work
on our product differentiation & cost leadership. We only have one current competitor in India,
centric brands, if they ever plan to enter into the Indian market.
As far as our future plans are concerned we intend to take apnakapda.com beyond the online
world and set up our own retail chain. Our vision for apnakapda.com is to make it a
phenomenon like Facebook or Google or Wikipedia rather than restrict it to being just another
brand. We would do this by becoming need-intuitive i.e. becoming aware of our customers’
needs with respect to latest trends, designs, patterns, preferences in advance. We would do
that by maintaining and analyzing our online communities for latest/ top discussions & creations.
We plan to take a loan of Rs. 6 Lac from a venture capitalist in order to meet our preliminary
expenses and purchase of the required fixed assets. Our Debt equity ratio for the first 2 years
will be 1.5 and we intend to payback the Venture Capitalist by the end of the third year.
Our Net profits are Rs. 83534, Rs. 326538 and Rs. 1066623 in the first, second and the third
What is Apnakapda.com?
Apnakapda.com is a website that offers a wide range of apparel and accessories that can be
customized and bought by the audience visiting the website. It is also a social networking
website where the audience can share their personal customized artwork with other customers
purchase their creation. It provides the customers an opportunity to showcase their talent at
designing and creativity. The designs and the products created by a particular individual are
open for others to view and buy, hence creating a community of people with varied interest on a
Apparels Accessories
T-shirts Bags
Polo Shirts Ties
Athletic Wear Hats and Caps
Skirts
Boxers
Hoodies
Sweatshirts
At apnakapda once you make a profile, you own a virtual store of your own. This store will
be a gallery of sorts, for all collections and designs that you have created and bought. This
If you are a fan of the creation seen in a particular person’s store you can ‘follow’ him and
keep a track of his latest creations. You can add them to your friend’s list as well and
As the apparels start garnering votes, the one with the maximum votes of “like” and “buy it”
will be put up on the main page of the website as well as the fan pages of the other sites.
Every week depending on the votes we will have the apparel of the week/month etc.
Apnakapda with its easy to operate system gives you the opportunity to create your own
personalized apparel for personal use as well as gifting purposes at an affordable price. It
can be used to design team jerseys, sweatshirts etc and order in bulk for college purpose.
And at the same time you get a chance to compete with other fellow designers cum
customers and also get an opportunity to win exciting prizes and discounts.
Besides the small periodical competitions based on different themes held by Apnakapda, it
will be holding a mega competition twice a year called the Mega creations season 1 & 2.
Our customers will have the opportunity to showcase their talent, and sell their creations to
the entire web world and the winners would be given a significant amount of the revenue
earned from his creation. Hence the creators get an opportunity to earn from their talent.
II. Survey
2. Age:
or a credit card which is the primary requirement for online transaction. This factor
shows that there is a spending possibility on the part of the customers targeted.
Brand
Style
Cost
Material
Fitting
1st 9 6 11 2 10 12
preference
2nd 8 12 14 3 6 7
3rd 5 18 6 6 12 3
4th 14 3 11 8 6 8
5th 7 9 6 21 3 4
6th 7 2 2 10 13 16
the target audience rates them as the most preferred attributes for shopping. 24% people
Customization through the website provides the Shopping experience to the customers at their
desired location and also gives them the option to restrict the cost as they can easily reduce the
cost by selecting the size of the symbol, logo, picture, message, etc and also the number of
symbols.
acceptable to them but there is an advantage that APNAKAPDA holds over normal shopping,
i.e., CONVENIENCE. 20% of the surveyed audience stated that they prefer online shopping
Out of the 37 surveyed people who lie in our targeted market (20-25 years), 17 selected the 3 rd
option which is approximately 70%. This shows that the customers are ready for something like
Apnakapda.
6. If given the opportunity and convenience would you like to design your own
a) Yes – 34 b) No – 16
70% of the age group of 20 to 25 years stated their interest in customizing their own apparel
online. This shows that there is latent need in the market which needs to be catered to in the
right manner.
a) SWOT ANALYSIS
Strengths Weakness
Opportunities Threats
Handling miscreants
Easy to imitate
Product
Apnakapda provides a Web 2.0 platform for the users to customize and design apparels
& accessories &, sharing, editing & working on designs with like-minded people.
Our goal is to provide our consumers with the widest range in apparels & accessories at
the most affordable prices, therefore our motto is to provide with products under 499/.
PROCESS
8 digits.
2. Each member will have his/her own profile opening up as soon as they log in.
4. Picture can also be uploaded. Can send and receive friend requests.
Apparels
Accessories
8. For the purpose of explaining the procedure let’s take an example that we want to
design a T-shirt, so we choose Apparels under the Design section. A look up option on
the side opens where various apparels will be listed to choose from. After that a new
window opens with all the features that will be needed to design a T-shirt.
9. There will be various colour schemes to choose from, many default designs already
posted.
10. Besides choosing a default design and merging it with various colour schemes, one can
also upload a picture or a design and also create a design through the software on the
site.
11. Once we are done with designing, there will be an option to create. On clicking that there
will be option to make a single order or a bulk one. Bulk order is an order of 50 or above
units.
12. On choosing the required option there will be a payment gateway with facility to pay by
13. The courier will reach on the stated address in T+5 days in major metros and T-6 days
anywhere else.
Apart from the above mentioned employees, the owners of the company will also be working in
areas of Finance, Marketing, Technical and Customer Service. The Owners will be drawing
For Calculation purposes the salaries of the employees have been taken constant but there will
When a customer starts to customize let’s say a t-shirt, he clicks on the type or the
He then gets an option to chose the symbols, after selecting the symbol of his choice he
can choose the size (big or small), for each small symbol the customer is charged Rs.20
and for every big symbol the customer is charged Rs.50. The above mentioned table is
for each unit with a single small symbol. Customer can’t purchase without choosing a
symbol.
In case the customer wants to customize the apparel with text then he will be charged
Rs.2 for every small alphabet and Rs.4 for every big alphabet.
If the customer wants to upload a picture which he wants on the apparel then he is
charged Rs.50 for a small size of the picture and Rs.100 for a big size.
As and when the customer selects the options or symbols the price automatically
The website will be the shopping place as well as a social networking platform for our
customers. The designing software, the option of “likes” for the creations, personal space in
terms of profiles, commenting on other designs and creations, etc. will act as the physical
evidence. There will be a virtual payment gateway for payment through credit/debit card.
Various Competitions from time to time will add to the already existing widely ranging
servicescapes.
We intend to set up an office in Andheri (Mumbai) and also a warehouse in Shirpur where our
Raw Material supplier is located – Priyadarshini Group. Both the facilities will be taken on rental
basis.
c) 5 Forces
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People often use social networks to display and extend their interests, or to assume
alternate personas. Users decide with whom they interact, what conversations they want
Combining the Social Networking aspect with the customization may create a new
interest for users and will help initiate the popularity of the website thereby increasing its
worth.
These communities are about the people and relationships they foster, not about
Peer-driven
Peers drive users to stay connected within their social networks. It’s also those peer-
Word Of Mouth plays a very important role in attracting new users towards the website.
Once users of similar interest start using the website, it won’t take time for them to
Trust-driven
Our website blurs the line between what’s public and what’s private. The notion of trust
in social networks operates on two levels: trust in the platform itself to protect the
The time trade-offs that people make between different social networks are a function of
the interactions they wish to have, their needs at specific times and their interests.
Our sales will highly depend on the time factor as apparels such as hoodies will be more
Secondly Seasonal sales during College festivals, Education Functions etc will also
Cause-driven
Social networks have become platforms for advancing social change, and have changed
Our effort towards bringing customization being just a click away will attract many users
and the feature of display n feedback of other customized designs just adds on to the
cause.
1. Direct Competition
Apnakapda is looking to penetrate the Indian market but the concept of Crowdsourcing exists all
over the world including India. Hence, we will first look at the websites already exist with similar
functions.
These links mentioned are some of the many websites that deal in customization. Most of these
deal only in t-shirts. Amongst the above mentioned myntra is the only website existing and
delivering in India.
Our soul competitor in terms of direct competition is myntra which has its base in Bombay and
deals in customization of apparel, like jerseys for teams etc. Its products range from clothing to
footwear to accessories. This is similar to our range of product except that these products are
branded products. They have an option of customizing the apparel as well. It enjoys free
Myntra has an option to create your own apparel/designs but does not have the platform to
share it with other customers. When on the other hand give them an opportunity to show their
We have an “interaction factor” on our website that lets the customers interact with each other
We hold competitions periodically where the most liked creations based on different themes, win
This is one of the most famous t shirts customizing websites in the USA, delivering across the
world, but India is still not a part of it. It has 3 aspects to the website which is similar to ours.
“Shop.Participate.Community”
Our product range from apparels to accessories and does not restrict to only t-shirts.
We face competition from various small time customization shops. However these shops are
unorganized and would not have the brand value that we intend to build through our business.
It is of utmost importance for us to have an edge over our competition at any given point to
maintain and attract a larger customer base. And since our platform for interaction is online, we
intend to keep a track on our competitor’s presence on various sites such as Facebook, Twitter,
Orkut etc.
For our initial target market, we are looking at 2 characteristics in our prospective customers.
Those that are more open towards change and are tech-savvy as well. This means we are
looking from an age of 15 to 30. This age group can be divided into 2 segments.
1) Students – from age 15-23, studying in schools colleges, always wearing the latest in
fashion, dependent on parent’s earning and aware about latest developments online.
2) Young professionals - 24 -30, fresh minds, ambitious, may or may not be spendthrift,
There is a growing need amongst these segments to customize their own apparels n
accessories. We intend to fuse this concept with that of a social networking site. Mainly our
target market consists of people who wish to show their creative side to their friends and
colleagues as well as buy their own and others creations. They want to wear what is IN
FASHION, which is easy on their pockets, which is not the case of big fashion brands.
Place
Apnakapda is a Pan India project, but initially we plan to target the 1 st tier/metropolitan cities i.e.
“Why wear someone else’s imagination?” The vision behind Apnakapda is to create designers
within our customers itself. You imagine. We create. Youth would no longer be depended on big
brands and designers. It’s about wearing what you want, and not what someone else wants you
to.
As for the young professionals, besides being a place for creating apparel to wear, we want to
position ourselves as a brand for gifting purposes. Design for your family, friends, colleagues,
Our promotional strategies will begin 3 months in advance of the operations. Hence the
a) Online Promotion
Fan page on Facebook – will help in spreading the word about Apnakapda
Make a page on twitter – this is where we will spread the word about our
campaigns.
to prospective customers.
Adopting the Secret Squirrel Marketing Strategy where you spread the word
b) Physical promotion
1. Pamphlets
2. Post it Day
Every college that we go to we will celebrate a post it day, where we give out
post its to the students with different tag lines that they can put behind any
person’s back. Below the tag line we will mention our website’s name as a part of
Setting up stalls and selling tee shirts and accessories for the computers and
laptops. 3 laptops will be set up where the visitors get a chance to create their a/c
We can give out prizes in the art competitions from are our line of products.
4. Bands (tentatively)
We plan to have tie-ups with rock bands & customize t-shirts for free, for the
members, and sell t-shirts for fans. These t-shirts will b available on our website.
A. Direct Marketing
B. Viral Marketing
A. Direct Marketing
a. Schools
We will provide students in their final year of school with a memento (t-shirt) bearing the
logo/emblem of their school & their house on their farewell E.g. Campion, Cathedral, St.
b. Universities
Pune – Symbiosis
Our goal is to crack a deal with atleast 2 new universities each year (for the first 3 years)
As mentioned in our promotional strategy of the first year we will set up promotional
stalls in the university festivals and in the 2 nd and 3rd year sell apparels to these festivals.
The festival we are looking at in the first 2 years are, Mood Indigo, Umang, Malhar
We also aim to provide athletic wear to them for all their sports events.
c. Companies
We also plan to target companies which have a Google-like work culture like Direct-I,
where the employees are given t-shirts bearing the company’s logo. We will be
B. Viral Marketing
We intend to carry out our viral marketing campaign through the following
unconventional mediums-
message, which would help us generate curiosity amongst our target audience. This
relatively unrelated message would indirectly lead our customers to our website.
3. We plan to start viral message chain in the form of jokes to tap into our gadget savvy
target market.
4. We plan to upload pictures on our Facebook & Flickr pages in order to give
ourselves more visibility & greater access & approachability in terms of customer
interaction.
Having an active Facebook page will help us cater to customer queries and concerns
the best of which would be directly linked to facebook page which will give them an
opportunity to showcase their talent to a much larger crowd and can be voted for (likes).
The Latest of designs would be put up on the page from the website.
Besides the “apparel talks”, e tee would be a community on its own on the website. They
Being the direct driver of traffic, creating an active and attractive facebook page could
Competitions
Another major USP of our website will be the competitions held by apnakapda. To start off we
will open these competitions especially for Fashion colleges of India, like NIFT (delhi), NID etc.
Creations. This will be held for a span of 2 months, November and December. There will be a
competition amongst the apparels created by the users. The ones with the maximum likes will
be competing against each other in the main round. During this time there will be promotional
ads on Youtube as well as ads on other sites and the designs would be advertised all over the
web world. The ultimate winner of the competition gets discounts on further purchase of
products and in the future we intend to give the winner a part of the revenue earned from their
designs.
There will be other small competitions based on different themes like patriotism, causes,
There will be apparel of the week/month based on the “likes” on the designs.
Advertising
We plan to focus on getting the maximum number of people to visit our website. For this we will
focus on the promotional and other marketing activities mentioned in the plan. Primary focus will
be on Viral Marketing and various other sources of online publicity. Based on these strategies
we plan attract a lot of hits on our website. This will help us sell space on the website to
complementary products. The popularity of our website will determine our bargaining power.
Our target sector for such space selling would be Grade 2 brands such as New Balance, Sparx,
Wranglers, Lotto, Umbro, etc who are on the lookout for expanding their customer base by
We intend to promote our website through bulk emailing. This is a very simple process where
we purchase a database of the email addresses of the internet users in India and thread a mail
promoting our website through bulk emails. Such emails will be circulated once in a month to
continue the chain. The emails will have a link of the website as well clicking on which a pop up
window will take the user directly to the website. There are two advantages of this method of
marketing:
2. It increases the number of hits on the website and thus generating more revenue via
Email Marketing has been a traditional method of promoting a website and has been fruitful for
1) We intend expand on our product range, the following being a few of them :-
Maternity Wear
Kid’s wear
Wigs (IPL)
2) Create an APP (games and themes) for Apnakapda for Iphones and Blackberries that
3) Sponsor events and tie-ups with Ngo’s and awareness campaigns and provide then with
t shirts sweatshirts etc. required. This will serve as a promotion for our website.
sorts where customers have to make something new with their already existing old
apparels and accessories, using our logos and operating system and putting it up for
auction, the revenue of which would be given out in charity/ or reinventing your old
5) Besides women & kids we intend to expand our customer base to men & women above
50 yrs of age too. We will have a separate section of designs solely dedicated to them.
6) And most importantly we plan get into forward integration i.e. setting up a retail store in
one or two of the major cities of the country, selling a collection of the apparel and
accessories that have been the most sold on the website. Hence it would be an
advantage to the people of that city to directly visit the store and pick up their favourite
apparel.
We are a Private Limited Company with the 4 owners investing equal equity towards the
company. The 4 owners will be working and will be drawing salaries. We plan to take Rs. 6 Lac
from a Venture Capitalist and provide him with 20% share on each year’s Operating Profit.
We plan to pay back the venture capitalist by the end of third year.
Since we are venturing into a website Business we will incur preliminary costs constituting the
following essentials –
Total 538,028
tie up with Track on Courier Services who will provide us the following costs based on the
The Marketing Costs of our Venture are as follows for the various Marketing plans-
INDIRECT EXPENSES
Rent of Office 2,40,000
Stationery and Printing 10,000 10,000 10,000
Freight Outwards 2,16,230 3,33,163 5,11,823
Salary Office Staff 1,80,000 3,60,000 5,40,000
Salary Owners 9,60,000 14,40,000 14,40,000
Depriciation on Computers 60,000 24,000 45,600
Balance Sheet
LIABILITIES ASSETS
PARTICULARS YEAR 1 YEAR 2 YEAR 3 PARTICULARS YEAR 1 YEAR 2 YEAR 3
CAPITAL Computers 40,000 16,000 30,400
Aditya Aggarwal 1,00,000 1,00,000 1,00,000 Furniture 76,500 68,850 61,965
Nakul Makharia 1,00,000 1,00,000 1,00,000
Niharika Sharma 1,00,000 1,00,000 1,00,000 Rent Security 1,00,000 1,00,000 2,00,000
Pankul Kohli 1,00,000 1,00,000 1,00,000
Closing Stock 40,000 30,000 20,000
Venture Capitalist 6,00,000 6,00,000
Cash 3,96,612 8,72,405 13,49,119
Net Profit 83,534 4,10,072 14,76,695
Preliminary Expenses 4,30,422 3,22,817 215211
Ratios
Particulars
Total Fixed Cost 16,33,106
Total Variable Cost 50,74,906
Total Sales 68,59,123
Investing Activities
Furniture -85,000
Computers - -60,000
1,00,000
Deposit Warehouse -
1,00,000
Deposit Office -1,00,000
Financing Activities
Equity Capital 4,00,000
Venture Capital 6,00,000
(less)Interest to Venture Capitalist -30,222 - -3,85,898
1,18,140
(less) Venture Capitalist Paid Back -6,00,000
includes the freight and the excise paid by the manufacturer. The VAT paid is 4% after adding
the profit margin which varies from each product as mentioned in the Pricing factor of 7Ps.
The payment to the manufacturer will be on delivery hence no credit required and as the
payment received by us from the customer will be directly through card leaves us with no
debtors. The stocks kept through the 3 year predictions are low as the raw material order will be
ordered in bulk and then sold out as per our sales predictions. The amount mentioned is thus a