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Contents
2 Introduction
4 Sample Questions
14 Answer Key
Stichting EXIN
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Each correct answer earns 1 point, for a maximum possible score of 40
points. A score of 26 points or more is considered a passing grade.
Good luck!
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Sample Questions
Examination ITIL Foundation
A. Change Management
B. Configuration Management
C. Incident Management
D. Problem Management
A. Change Management
B. Configuration Management
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ITIL Foundation
C. Incident Management
D. Service Level Management
A. Change Management
B. Configuration Management
C. Problem Management
D. Release Management
A. Availability Management
B. IT Service Continuity Management
C. Service Level Management
D. Service Management
A. Availability
B. Integrity
C. Stability
D. Confidentiality
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ITIL Foundation
A. Availability Management
B. Capacity Management
C. Change Management
D. Incident Management
12 For which purpose does Service Level Management use data from the
Service Desk's incident registration?
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ITIL Foundation
A. Application Management
B. Capacity Management
C. Computer Operations Management
D. Release Management
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ITIL Foundation
A. Availability Management
B. Incident Management
C. Problem Management
D. Release Management
A. formal escalation
B. functional escalation
C. hierarchical escalation
D. operational escalation
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ITIL Foundation
A. Availability Management
B. Capacity Management
C. IT Service Continuity Management
D. Service Level Management
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ITIL Foundation
25 The management of ABC Inc. has insisted that each request for a new
workstation installation be handled with optimum efficiency and
effectiveness.
A. Change Management
B. Customer Liaison
C. Problem Management
D. Service Level Management
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ITIL Foundation
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ITIL Foundation
In the sequence of things, what should happen after the Known Error
has been declared?
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ITIL Foundation
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ITIL Foundation
A. Capacity Management
B. Change Management
C. Availability Management
D. Problem Management
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Answer Key
Examination ITIL Foundation
The Evaluation
Examination Results
Failed Passed
Number of Number of
Points Earned Grade Points Earned Grade
0 – 11 1 26 – 29 6
12 – 15 2 30 – 32 7
16 – 18 3 33 – 36 8
19 – 22 4 37 – 39 9
23 – 25 5 40 10
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ITIL Foundation
Sample Examination
The table below shows the correct answers to the questions in this
sample examination.
13 C 1 33 D 1
14 B 1 34 B 1
15 C 1 35 B 1
16 A 1 36 C 1
17 C 1 37 C 1
18 C 1 38 D 1
19 C 1 39 A 1
20 C 1 40 B 1
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