essential

software
for veterinary professionals
!

!
 support
that adds value to practice performance
At Vet solutions our job is to provide computer systems, technology and support that
tangibly adds value to your business performance and take the pain out of practice life.

We’ve been doing this for over 25 years, delivering

software that really makes a difference to the way
you run your business. It doesn’t matter whether
your practice is small animal, equine, farm animal
specialist referral, single site or multi branch, we are
confident that our system continues to develop to
provide the ever evolving needs of a busy practice.
Core to our development philosophy is the provision
of a highly configurable system that can be moulded
to meet a plethora of practice requirements and solve
practice problems.
You’ll find our approach to installation, training, and
data conversion refreshing, with skilled and experienced
staff taking you through the transition from old to new
with care and diligence. When it comes to support,
ours is second to none. We operate a ‘live call’
answering system where your call is answered by
a fully trained technician who is immediately ready
and able to deal with your query.
We are confident that we supply the best software
support within the profession. We constantly check our
performance against others through ongoing surveys,
the latest results can be seen as per the chart below.
These results form a reputation we are really proud of.

60%
Reference to Converso
RoboVet is packed with the features 50%
Nationwide Survey 2009

and functionality you would expect from VET SOLUTIONS

a Practice Management System but 40%
OTHERS

also many, many more that make a real

difference to you and your life at work. 30%

Why not take a look at what RoboVet

can offer your practice – 20%

it is the essential software for 10%

every veterinary professional!
0%
Very Satisfied Satisfied Neutral Not Satisfied Very Dissatisfied
 NEW
Insurance
Claim Manager
Bogged down with paperwork for insurance claims?

Processing an insurance claim is quick and simple with the Insurance Claim
Manager. For electronic claims via VetEnvoy, payment from participating
insurance companies is faster too. You just pick the claimable items and supporting
clinical notes from any number of different consultations or visits. The claim can then be
dispatched electronically to the insurance company or printed and posted. For electronic claims,
the insurer keeps you up to date with the claim status and payment can be made direct to your
bank. All the claims are saved on the system for future reference, saving paper all round!

Business Barometer
Do you really know what is happening in your practice?

As in any business it is important to monitor your Key Performance Indicators (KPIs).You can
do this everyday with our new Business Barometer. Within RoboVet you can access any
number of customisable reports presented as charts or tables. It could be a simple report like
displaying yesterday’s sales broken down by surgery and client type or it may be more complex
comparing the current week with the same week for the last three years or the average

NEW
transaction value per vet by month. Keeping in touch and being aware of your performance
means you are prepared and can act quicker to new opportunities and new challenges.
autoSMS
Forgotten appointments and NEW
missed recalls reducing revenue?
Recalling clients for routine health checks is the bread and
butter business for most practices but keeping recall rates
to target is an equal challenge. Reminders by SMS text
message are cheap, simple and effective. For consultations
and operations a text reminder can cut down missed appointments

TXT
by half, boosting annual revenue by thousands of pounds.
When it comes to vaccination reminders a text message sends a
greater level of urgency about booking the appointment. autoSMS is configurable to be used
with any combination of diaries or reminder type and once configured the text messages are
automatically dispatched as required. Now that’s an effective way to boost revenue!

Scheme Manager
Need completely flexible pricing?
NEW As competition increases, client loyalty becomes key.
Pricing schemes can be part of the practice toolkit for
retaining custom. Whether you want to set up a healthy
pet club or a farm loyalty pricing matrix, RoboVet’s
Scheme Manager gives you complete flexibility of pricing
options. You can offer a broad range of easy to set up
schemes from a simple scheme for a range of food for all
clients, through to a complex time-based scheme. The
magic of the system is that it is seamless. Once a client
or animal is on a scheme RoboVet does all the work in
the background so that you are charging the correct
price. Now you can deliver pricing flexibility for
every type of client.

Order Management System

Need easy product ordering IMPROVED
and batch detail delivery?
Whether you want to create an order manually or automatically,
RoboVet’s Order Management System interfaces with all major
wholesalers across the internet. Orders can be gradually generated
through the course of the day as requirements are identified or
as one end of day task. Batch information supplied by your
wholesaler is integrated with the release of products into stock.
Alternatively, it is quick to enter batch information manually. The
Order Management System also provides a means of managing
internal orders for restocking branches and cars. All orders are
kept so a complete analysis of goods received can be carried out.
Now that’s ordering made simple!
 IMPROVED

Stock
Reconciliation
Where exactly are all of your drugs?

Possibly in the back of a vet’s car creeping towards that

expiry date! It is extremely important to account for stock
from delivery to its sale or safe disposal. We have recently
enhanced our stock management system to enable practices
to keep an even tighter reign on stock levels. This includes
more rigorous traceability at the point of sale and product
configuration that ensures all items used in procedures are
de-stocked even if they are not going to be charged. Our
new stock reconciliation reports are easy to configure,
run and understand. This means practice profits won’t
leak from your boot!

NEW The Organiser

Communication a problem in your practice?

Getting the right message to the right people in your practice is an essential part of
delivering an efficient service. Our answer is The Organiser which provides instant
messaging, task lists, and an electronic notice board. Instant messages can be sent
to individuals or groups with priority messages flagged for urgent attention. Task
lists can be used to help assign work and projects within the practice to different staff
members. This is particularly useful for prescriptions, lab result interpretation and other
workflow orientated jobs in the practice. The message board can be used to remind
everyone of special events or meetings happening across the practice. So forgetting
to pass on a message can become a thing of the past!
Why RoboVet?
This is what some of
our users have to say.
DAN HARDING
Partner, McMurtry and Harding
“Vet solutions continually handle our
specific requests for software changes
quickly and effectively. The free workshops
complement the regular software updates
and enhancements. The migration of a
system we recently acquired was smooth
and seamless and supported by Vet
solutions second to none training.”
DAVE FISHER
Practice Principal,
Brentknoll Veterinary Centre Ltd
“We have been a customer of Vet solutions
since 2000, and since then have had full
experience of the extensive development
of RoboVet software.
The training for each release of the software
has been excellent and development has
followed in line with what we have wanted
and fed back to Vet solutions.
We have also used them for the supply
of our hardware and when we moved to
our new large premises the installation
was excellent and problem free.
IT support has always been reliable and
issues solved quickly, what more could
you ask?
The system is an integral part of our
successful business.”
essential software for veterinary professionals
www.vetsolutions.co.uk
sales@vetsolutions.co.uk
t 0131 556 0555
f 0131 556 3525
Vet solutions
1 Papermill Wynd Edinburgh EH7 4QL
LYNN SCOTT
Practice Principal, Croft Veterinary Clinic
“I am really appreciative of all the help
and support that Vet solutions have
given us. They really are a great
company to be associated with!”
NEIL MOLLISON
Partner, Links Veterinary Group
“We have been using computers as a
practice management tool for over 15
years. Since June 2007 and our conversion
to RoboVet, our business has been
revolutionised. The conversion process
was handled expertly. The communications
between our four sites is wholly reliable and
has been greatly improved, the efficiency
of the day to day running of the practice
has also felt the benefits.
Technical support for the system is very
good with helpful staff at Vet solutions
available within short notice.
The data mining side of the program has
allowed us to put together a comprehensive
package of marketing initiatives aimed at
every sector of our clientele to help drive
the practice forward.
A versatile and efficient practice
management system is essential to
running a modern and successful veterinary
practice and RoboVet has certainly given
us all the tools required to achieve this.”
CHAD NORTHCOTT
Director, VetCare Limited
“I can’t imagine that anyone else could give
the same level of service as Vet solutions
and would highly recommend them to any
other practice. Our four sites are connected
via broadband in virtual real time, so in an
instant we can access records/scanned
results/images etc from any of our other
surgeries.”
ANDY HUTCHESON
Practice Principle, A J Hutcheson
“We have been using RoboVet as our
Practice Management System for the last
eight years and have been very pleased
with the support received during this time.
The recent installation of new hardware
and software upgrade went particularly
smoothly; with minimal computer downtime
and most importantly all our staff being
confident, competent and happy
immediately after the upgrade! I believe
that this has been down to the excellent
planning, the pre-conversion training,
and the professionalism (and patience)
of the upgrade team from Edinburgh.
It is refreshing to work with an organisation
who treat their clients in a way as we in
veterinary practice strive to treat our
clients and patients.”