Difference in

Human Resource Management Practice

In
Small and Large Branches on a Banking
Organization & Their Performances

i
 Course Title: Human Resource Management
Course Code: MGT-3122
Semester: Fall 2009
Sec: d
Term Paper on:
“Difference in Human Resource Management Practice in Small and
Large Branches on a banking organization and their performances”
Prepared for:
Mohammad Abdul Jabber
Senior Lecturer
Department of Business Administration,
United International University

Prepared by:
Group: Warrior
Name ID
Ishrat Akifa 111 072 091
Meskat Ibne Sharif 111 072 070

Afroza Sultana 111 072 047

Abdur Rahman 111 073 039

Shamima Rahman 111 072 236

Date of Submission: January 10, 2010

ii
 ABSTRACT

Our course instructor was give a term

paper on Difference in Human Resource Management Practice in Small
and Large Branches on a banking organization and their performances. We
have tried our level best to find out investigative and research picture of
difference in performances of Small and Large Branches on a banking
organization In this perm paper we have selected CITY BANK LIMITED.
The City Bank Limited has started its operation that is; the date of
incorporation is March 14, 1983 under the license issued by Bangladesh
Bank as the first private sector Bank in Bangladesh with authorized
capital of Tk. 1.75 Billion. The vision of City Bank is to be the leading
bank in the country with best practices and highest social commitment to
contribute to the socioeconomic development of the country and maximize
bank’s profits by ensuring its steady growth. We have observed the city
bank Personal commitment, Brand Involuntary commitment, Ontological
commitment, Cell commitment, commitment. In our analyzing part we
have found that city banks Small branch mean 3.24 shows commitment
policy and large branch mean shows control policy adoption. And we
find that size is a matter for adoption of policy.

iii
 LETTER OF TRANSMITTAL

January10, 2010

Mohammad Abdul Jabber

Senior Lecturer
Department of Business Administration
United International University
Dhanmondi
Dhaka

Dear Sir,

We, the undersigned students of Human Resource Management (MGT-3122) course sec-
d, were assigned to submit a Term Paper on “Difference in Human Resource
Management Practice in Small and Large Branches on a banking organization and their
performances”.

We considered your instructions and remarks very carefully while preparing this Term
Paper. We tried our best to follow your schedule, format and discipline.

We tried to visualize all the areas related to this Term Paper. Cooperation among our
group was excellent. As a group, we shared our information, knowledge and skill with
each other. We would like to express our heartiest gratitude to you for your tiresome
effort for us, which provided us with the opportunity to prepare our Term Paper.

Thank you for your consideration.

Sincerely Yours,

Ishrat Akifa ID: 111 072 091 _______________

Meskat Ibne Sharif ID: 111 072 070 _______________
Afroza Sultana ID: 111 072 047 _______________

iv
Abdur Rahman ID: 111 073 039 _______________
Shamima Rahman ID: 111 072 236 _______________

ACKNOWLEDGEMENT

First of all, we are expressing our gratitude to Almighty Allah, because of

whom we are being able to prepare this Term Paper. We would like to

express our respect and heartiest gratitude to Mohammad Abdul Jabber,

course instructor of MGT-3122, Sec-d United International University.

Without his kind advice and guidance we would not have been able to

prepare this Term Paper. We would also like to thank our senior brothers

and friends who have helped us by giving valuable advices and by sharing

their experiences, guideline and information. We are paying our heartiest

appreciation to all of these people for their great cooperation, which will

be always remembered by us.

v
 DECLARATION

We here declare that the information that is provided in this term paper is

not copied form anywhere. In this term paper there is no illegal

information that may violate the banking law or there is nothing inputted

that is against the nation’s welfare. It is only a part of our course Human

Resource Management.

vi
 LETTER OF CAUTION

This is to inform that the term paper is on “Difference in Human Resource

Management Practice in Small and Large Branches on a banking
organization and their performances” that has been prepared in partial
fulfillment of the requirement of the course Human Resource
Management. It has been prepared for academic basis only. This should
not be copied for any purpose. If anyone copies it, steps should be taken
against him/her. It is only for UIU, so anyone must not copy it without the
permission of faculty.

I sh rat A kifa

ID: 111 072 091 _______________

Meskat Ibne Sharif

ID: 111 072 070 _______________

Afroza Sultana
ID: 111 072 047 _______________

Abdur Rahman
ID: 111 073 039 _______________

vii
Shamima Rahman
ID: 111 072 236 _______________

RESEARCH AREA

For our term paper we needed to survey two branches of any bank
organization, that’s why we surveyed “The City Bank”. This is a renowned
bank of Bangladesh, whose Head Office is at 136, Gulshan Avenue,
Gulshan-2 named “City Bank Center”. For our survey we selected two
branches of The City Bank they are---
(1) Dhaka Chamber Branch
Chamber Bhaban 65-06
Motijheel C/A, Dhaka-l000
Phone: 9563897 9571
(2) Foreign Exchange Branch
27 Dilkusha CIA, Dhaka-1000
Phone: 9564315, 9559388

RESEARCH QUESTION
For our survey we created a number of questions. We shorted the most
relevant and technical questions as our instructor advised. We tried to
utilize our work through this questioner that has twelve dimensions --
(1) Job Scope
(2) Task Assignment
(3) Supervision

viii
 (4) Organizational Structure
(5) Learning
(6) Training
(7) Employee Role
(8) Status
(9) Employee Participation
(10) Decentralization
(11) Social Activities
(12) Basis of Payment
Through this dimensions we tried that that employees may express their
opinion freely.

TABLE OF CONTENTS

Topics Page No.

1.0 Introduction 1-2

2.0 HISTORY OF THE ORGANIZATION 3-6

3.0 THEORIZING 7

4.0 Analyzing 8-9

5.0 Findings 10-12

6.0 Conclusion 13

7.0 References 14

8.0 Appendix 15

ix
1.0 INTRODUCTION
1.1 Origin of the Problem

While doing the Human Resource Management course; our course

instructor Mohammad Abdul Jabber assigned us to submit a Term Paper on
“Difference in Human Resource Management Practice in Small and Large
Branches on a banking organization and their performances”.

1.2 Objectives of the Study

The main objectives of the term paper is to -

Find out the real picture of difference in Human Resource
Management Practice.
Find out the picture of difference in performances of Small and
Large Branches on a banking organization
 Find out that whether the difference is for size or for policy of
the banking organization

x
1.3 Scope

This Term Paper having a great deal of issues has provided us a wide
range of scope of doing analysis &, interpretation. Here we have included
the present scenario of Difference in Human Resource Management
Practice in Small and Large Branches on a banking organization and their
performances”.

1.4 Methodology

This Term Paper is an exploratory type of study. We have used two type’s
primary and secondary data. It has made the Term Paper more realistic.
That is --
(1) Primary data :
We collected primary data by survey through
questioner.
(2) Secondary data:
We collected Secondary data through internet,
annual repot, text book, SPSS . It has made the Term Paper more realistic.

1.5 Limitation

One of the noticeable limitations of the study is the lack of experience of

us. We are new in this field and not skilled about the process of
analyzing. The complex data collection procedures are also stood still as
an obstacle in the way of our research. In case of the survey in bank and
data collection, though we have managed to have appointments but one
big problem were our insufficient information that is the sample is not
sufficient for this research.

xi
2.0 HISTORY OF THE ORGANIZATION

2.1 Establishment of City Bank

The City Bank Limited has started its operation that is; the date of incorporation is March
14, 1983 under the license issued by Bangladesh Bank as the first private sector Bank in
Bangladesh with authorized capital of Tk. 1.75 Billion. The bank is listed with Dhaka
Stock Exchange Limited and Chittagong Stock Exchange Limited in 1986 as a publicly
traded company for its general class of shares.
The City Bank Limited serves its customers at home with 83 branches spread over the
country with total manpower of 1991. The Bank has expanded its services over the years,
which covers wide diversified areas of trade, commerce & industry. They have always
tried to provide different products and services to the customers through their wide and
ever growing domestic network. [1]

2.2 Vision of City Bank

xii
The vision of City Bank is to be the leading bank in the country with best practices and
highest social commitment. [2]

2.3 Mission of City Bank

City Bank has certain missions that they focus on achieving. These are as follows:
• To contribute to the socioeconomic development of the country

• To attain the highest level of customer satisfaction through extension of services

by dedicated and motivated team of professional

• To maintain continuous growth of market share ensuring quality

• To maximize bank’s profits by ensuring its steady growth

• To maintain the high moral and ethical standards

• To ensure participative management system and empowerment of Human

Resources

• To nurture an enabling environment where innovativeness and performance is

rewarded. [2]

2.4 Major types of financing

o Working Capital Finance
o Short Term Financing
o Mid Term Financing
o Project Finance
o Lease and Long Term Loans
o Structured Finance
o Islamic Finance
o Liquidity Management

xiii
 o Payment Service [1]

2.5 The Relationship of City Bank’s Affective and Cognitive

Systems
[1]

The City Bank

Affective System Cognitive System

Emotions
Feelings Knowledge
Moods Meanings
Evaluations Beliefs

2.6 Major Competitors of the bank

The City Bank Limited is the first private sector Bank in Bangladesh. Since 1983 it has
been operating successfully in Bangladesh. It is one of the First Generation banks. Other
First Generation banks are AB Bank Ltd, IFIC Bank Ltd, UCBL, National Bank Ltd and
Islami Bank Bangladesh Ltd. [1]

2.7 Investment Portfolio: (Loans they provide)

Last year the City Bank invested Tk. 26,788,466,138/= in Private sector in Bangladesh.
Among this the biggest share of 60% was invested in various kinds of loans, 25% was
given as cash credits, 8% as overdrafts and only 7% was spent to buy different kinds of
bills as investments. [1]

xiv
2.8 Major Borrowing: (Loan they collect)
The City Bank has borrowed cash in the year 2007 and they borrowed from the domestic
borrowing sources, not from the foreign sources. Actually this is a good sign that the
bank depending on the economy and thus contributing to it. The bank collected cash from
Janata Bank (88%) and DBBL (12%). From the total borrowing of Tk. 8 50,000,000/=,
Janata Bank Ltd. has provided TK. 7 50,000,000/= and Dutch-Bangla Bank Ltd has
provided TK. 1 00,000,000/=. , which was an unsecured borrowing. The borrowing was
very short-term, which is only for one month. [1]

xv
 3.0 THEORIZING

3.1 Commitment:
Means to show loyalty, duty or pledge to something or someone, and can refer to:

• Personal commitment: Interaction dominated by obligations. These obligations

may be mutual, or self-imposed, or explicitly stated, or may not. Distinction is
often made between commitment as a member of an organization (such as a
sporting team, a religion, or as an employee), and a personal commitment, which
is often a pledge or promise to ones' self for personal growth.
• Brand: commitment refers to the strength of the relationship between consumers
(or customers) and a particular brand (or service).

xvi
 • Involuntary commitment, the practice of using legal means or forms to commit a
person to a mental hospital, insane asylum or psychiatric ward against the will or
over the protests of that person.
• Ontological commitment, belief in an ontology in philosophy.
• Cell commitment, the molecular event that Leeds to cellular differentiation.
• Organizational commitment can mean something pledged by an organization as
opposed to its members. [3]

3.1 Control:

Control is one of the managerial functions like planning, organizing, staffing and
directing. It is an important function because it helps to check the errors and to take the
corrective action so that deviation from standards are minimized and stated goals of the
organization are achieved in desired manner. According to modern concepts, control is a
foreseeing action whereas earlier concept of control was used only when errors were
detected. Control in management means setting standards, measuring actual performance
and taking corrective action. Thus, control comprises these three main activities. [4][5]

4.0 Analyzing
In, this term paper we want to find out weather there is any difference in human resource
policy in large organization and small organization. In this table, there contains 12
dimension. Each dimension is divided into two parts:
1. Large organization.
2. Small organization.

In the following table we show the twelve dimensions result regarding control and
commitment policy.

One-Sample Test

xvii
 Test Value = 0
95% Confidence Interval
of the Difference
Mean
t df Sig. (2-tailed) Difference Lower Upper
Js
6.725 9 .000 2.8000 1.8582 3.7418
(large)
Js
6.708 9 .000 2.0000 1.3256 2.6744
(small)
Ta
(large) 9.000 9 .000 3.0000 2.2459 3.7541

Ta
6.708 9 .000 3.0000 1.9883 4.0117
(small)
Sp
(large) 9.391 9 .000 3.5000 2.6569 4.3431

Sp
14.402 9 .000 4.4000 3.7089 5.0911
(small)
Os
(large) 4.583 9 .001 1.4000 .7089 2.0911

Os
5.056 9 .001 2.8000 1.5473 4.0527
(small)
L
10.142 9 .000 4.0000 3.1078 4.8922
(large)
L
8.593 9 .000 3.8000 2.7996 4.8004
(small)
T
13.038 9 .000 4.1000 3.3886 4.8114
(large)
T
16.837 9 .000 4.2000 3.6357 4.7643
(small)
Er
16.837 9 .000 4.2000 3.6357 4.7643
(large)
Er
16.517 9 .000 4.3000 3.7111 4.8889
(small)
S
7.660 9 .000 2.9000 2.0436 3.7564
(large)
S
8.573 9 .000 2.8000 2.0612 3.5388
(small)
Ep
6.091 9 .000 1.3000 .8172 1.7828
(large)
Ep
3.737 9 .005 1.5000 .5920 2.4080
(small)
D
9.099 9 .000 4.3000 3.2309 5.3691
(large)
D
3.375 9 .008 1.8000 .5935 3.0065
(small)
Sa
4.019 9 .003 1.7000 .7432 2.6568
(large)
Sa
4.243 9 .002 2.0000 .9336 3.0664
(small)
Bp
4.641 9 .001 2.3000 1.1790 3.4210
(large)
Bp
4.801 9 .001 2.6000 1.3748 3.8252
(small)

xviii
 5.0 Findings
Our findings of whether City Bank’s activity is Control or Commitment are given below

In both organization, Job Scope (dimension), p value is 0, which refers there is

significant difference. Mean in large organization is 2.8, which we can say that in
between control and commitment policy but in small organization as mean is 2
definitely control policy is being used.

In Task analysis part both of organizations p value is 0 which refers there is significant
difference. But as mean in large and small organization is 3 we can say
commitment policy is being used.

In Supervision part p value in large organization 0 but p value in small organization p

value is .001 which is also almost 0%, means significant difference.
Mean large =3.5 almost commitment policy.

xix
 Mean small = 4.4, 100% commitment policy.
Subsequently, if we look at all the p value of rest of the dimension it says it is 0 which
refers there is significant difference. But as the mean varies policy also varies and the
result is given bellow:

Dimensions Size Mean Decision

Large 1.4 Control Policy
Organization Structure Small 2.8 Between control and commitment
Large 4 Commitment policy
Learning Small 3.8 Commitment policy
Large 4.1 Commitment policy
Training Small 4.2 Commitment policy
Large 4.2 Commitment policy
Employee Role Small 4.3 Commitment policy
Large 2.9 Between control and commitment
Status Small 2.8 Between control and commitment
Large 1.3 Control Policy
Employee Participation Small 1.5 Control Policy
Large 4.3 Commitment policy
Decentralization Small 1.8 Control Policy
Large 1.7 Control Policy
Social Activities Small 2 Control Policy
Large 2.3 Control Policy
Basic Payment Small 2.6 Control Policy

Though statistical analysis says if p value is 0 their will be a significant difference in

policy but as our sample is only 10 which is not the representative of whole population
we have to depend on mean to determine the decision, as below 3 is control policy and
upper 3 is commitment policy.

For large branch, dimension wise Commitment=4

Control=6
And the rest of the two dimensions between control and commitment are being used.

For small branch, dimension wise Commitment=6

Control=4
And the rest of the four dimensions between control and commitment are being used.
Decisions: So large branch tends to control and small branch tends to commitment
policy.
From our research of both branches of City Bank we get the grand mean
Small Branch
Employee 1=

xx
(3+3+1+1+5+5+1+1+5+5+2+4+5+5+2+2+1+1+5+1+2+1+2+2)/24= 65/24= 2.708
Employee 2=
(5+1+3+4+3+5+1+1+5+5+4+4+4+4+3+3+1+1+5+1+1+1+1+1)/24= 67/24= 2.792
Employee 3=
(3+3+4+1+5+5+1+5+5+5+5+5+5+5+2+2+1+1+5+1+1+1+2+2)/24= 75/24= 3.125
Employee 4=
(4+1+3+4+3+4+4+2+5+5+4+3+5+5+5+4+3+5+5+5+4+2+5+5)/24= 95/24= 3.958
Employee 5=
(2+2+3+4+5+4+2+1+5+5+5+5+3+3+3+3+1+1+5+5+5+5+5+5)/24= 87/24= 3.628
16.208
Now 16.208/5= 3.242
As small branch shows the mean3.242 it shows the commitment policy uses into the
organization.
Big Branch
Employee 1=
(3+3+3+2+4+4+2+2+2+2+3+3+4+4+5+5+1+1+1+1+1+1+2+2)/24= 57/24= 2.375
Employee 2=
(2+2+2+2+3+5+1+5+4+3+4+4+3+3+3+2+1+1+5+1+3+3+3+2)/24= 67/24= 2.792
Employee 3=
(1+1+5+5+1+2+1+5+3+2+4+4+4+4+2+3+2+2+2+1+1+1+1+5)/24= 62/24= 2.583
Employee 4=
(1+3+3+4+4+4+1+1+2+2+5+5+5+5+2+2+1+1+5+1+1+1+1+1)/24= 61/24= 2.542
Employee 5=
(4+1+3+3+3+5+1+4+4+4+5+5+4+5+2+2+1+1+5+1+1+1+1+1)/24= 67/24= 2.792
13.084
Now 13.084/5= 2.617

As large branch shows the mean2.617 it shows the control policy uses into the
organization.

So our analysis says that policy differs according to the size of the
organization. [6]

xxi
 6.0 Conclusion

On whole we tried to find out that whether there is any difference in

practice of HR policy in large and small branch of a banking organization.
And we came out with the finding that the hr policy differs in branch size.
That is small branches policy varies from big branch. But in preparing this
term paper we face some limitations that may hampered little bit our
findings. One big problem was the lack of experience of us and the
number of the sample that we use for the research is few. For which were
not able to find out real picture of hr policy’s difference. But we tried to
find out the result that is hr policy varies in size of branches.

xxii
 7.0 REFERENCES
[1] ---- http://www.docstoc.com/docs/6190839/city-bank-project
Date: 07/01/2010 time: 11am

[2] ---- http://www.oppapers.com/essays/City-Bank-Limited/183483

Date: 07/01/2010 time: 11am

[3]---- http://en.wikipedia.org/wiki/Commitment

[4]---- http://en.wikipedia.org/wiki/Control#See_also

[5]---- http://en.wikipedia.org/wiki/Control_(management)

[6]---- SPSS is at appendix.

xxiii
xxiv
 APPANDIX

Descriptive Statistics
N Std. Deviation
Statisti Statisti Statis Std. Statisti Statisti
c c Statistic Statistic Statistic tic Error c c
js 2.800
10 4.00 1.00 5.00 28.00 .4163 1.31656 1.733
0
js 2.000
10 2.00 1.00 3.00 20.00 .2981 .94281 .889
0
ta 3.000
10 4.00 1.00 5.00 30.00 .3333 1.05409 1.111
0
ta 3.000
10 4.00 1.00 5.00 30.00 .4472 1.41421 2.000
0
sp 3.500
10 4.00 1.00 5.00 35.00 .3727 1.17851 1.389
0
sp 4.400
10 3.00 2.00 5.00 44.00 .3055 .96609 .933
0
os 1.400
10 3.00 1.00 4.00 14.00 .3055 .96609 .933
0
os 2.800
10 4.00 1.00 5.00 28.00 .5538 1.75119 3.067
0
l 4.000
10 3.00 2.00 5.00 40.00 .3944 1.24722 1.556
0
l 10 3.00 2.00 5.00 38.00 3.800 .4422 1.39841 1.956

xxv
 0
t 4.100
10 3.00 2.00 5.00 41.00 .3145 .99443 .989
0
t 4.200
10 2.00 3.00 5.00 42.00 .2494 .78881 .622
0
er 4.200
10 2.00 3.00 5.00 42.00 .2494 .78881 .622
0
er 4.300
10 2.00 3.00 5.00 43.00 .2603 .82327 .678
0
s 2.900
10 3.00 2.00 5.00 29.00 .3786 1.19722 1.433
0
s 2.800
10 3.00 2.00 5.00 28.00 .3266 1.03280 1.067
0
ep 1.300
10 2.00 1.00 3.00 13.00 .2134 .67495 .456
0
ep 1.500
10 4.00 1.00 5.00 15.00 .4014 1.26930 1.611
0
d 4.300
10 4.00 1.00 5.00 43.00 .4726 1.49443 2.233
0
d 1.800
10 4.00 1.00 5.00 18.00 .5333 1.68655 2.844
0
sa 1.700
10 4.00 1.00 5.00 17.00 .4230 1.33749 1.789
0
sa 2.000
10 4.00 1.00 5.00 20.00 .4714 1.49071 2.222
0
bp 2.300
10 4.00 1.00 5.00 23.00 .4955 1.56702 2.456
0
bp 2.600
10 4.00 1.00 5.00 26.00 .5416 1.71270 2.933
0
Val
id
N
10
(lis
twi
se)

One-Sample Statistics
Std. Error
N Mean Std. Deviation Mean
js 10 2.8000 1.31656 .41633
js 10 2.0000 .94281 .29814
ta 10 3.0000 1.05409 .33333
ta 10 3.0000 1.41421 .44721
sp 10 3.5000 1.17851 .37268
sp 10 4.4000 .96609 .30551
os 10 1.4000 .96609 .30551
os 10 2.8000 1.75119 .55377
l 10 4.0000 1.24722 .39441
l 10 3.8000 1.39841 .44222
t 10 4.1000 .99443 .31447
t 10 4.2000 .78881 .24944
er 10 4.2000 .78881 .24944
er 10 4.3000 .82327 .26034
s 10 2.9000 1.19722 .37859

xxvi
s 10 2.8000 1.03280 .32660
ep 10 1.3000 .67495 .21344
ep 10 1.5000 1.26930 .40139
d 10 4.3000 1.49443 .47258
d 10 1.8000 1.68655 .53333
sa 10 1.7000 1.33749 .42295
sa 10 2.0000 1.49071 .47140
bp 10 2.3000 1.56702 .49554
bp 10 2.6000 1.71270 .54160

One-Sample Test

Test Value = 0
95% Confidence
Interval of the
Difference
Mean
t df Sig. (2-tailed) Difference Lower Upper
js 6.725 9 .000 2.8000 1.8582 3.7418
js 6.708 9 .000 2.0000 1.3256 2.6744
ta 9.000 9 .000 3.0000 2.2459 3.7541
ta 6.708 9 .000 3.0000 1.9883 4.0117
sp 9.391 9 .000 3.5000 2.6569 4.3431
sp 14.402 9 .000 4.4000 3.7089 5.0911
os 4.583 9 .001 1.4000 .7089 2.0911
os 5.056 9 .001 2.8000 1.5473 4.0527
l 10.142 9 .000 4.0000 3.1078 4.8922
l 8.593 9 .000 3.8000 2.7996 4.8004
t 13.038 9 .000 4.1000 3.3886 4.8114

xxvii
t 16.837 9 .000 4.2000 3.6357 4.7643
er 16.837 9 .000 4.2000 3.6357 4.7643
er 16.517 9 .000 4.3000 3.7111 4.8889
s 7.660 9 .000 2.9000 2.0436 3.7564
s 8.573 9 .000 2.8000 2.0612 3.5388
ep 6.091 9 .000 1.3000 .8172 1.7828
ep 3.737 9 .005 1.5000 .5920 2.4080
d 9.099 9 .000 4.3000 3.2309 5.3691
d 3.375 9 .008 1.8000 .5935 3.0065
sa 4.019 9 .003 1.7000 .7432 2.6568
sa 4.243 9 .002 2.0000 .9336 3.0664
bp 4.641 9 .001 2.3000 1.1790 3.4210
bp 4.801 9 .001 2.6000 1.3748 3.8252

xxviii