Beruflich Dokumente
Kultur Dokumente
com
What’s Going on
at Your Hospital?
The Perils of Playing Small
Do health care personnel not care Small Self & Big Self
about the quality of care you receive?
The small self is that voice of doubt we
Of course they do. Many of the doctors, often hear in our heads when we face
nurses and other health care providers challenging situations. It is a particularly
have gone into their respective strong voice when we feel that we are
professions to give great care and make being evaluated. It might be the voice of
a big difference for you and all who some (past) authority in our life. As
enter the sacred halls of a hospital or Kimberly Dozier said after returning to
health care setting. So what is stopping her job as a CBS correspondent, 25
them from speaking up? In this white operations and 363 days after being
paper, we will examine why people injured in Baghdad; “You know that
make the choice to play small (which we ticker you’ve got running in your head
define as the aversion to take risks, going, ‘Got to please Mom, got to please
have the difficult conversations or the boss, got to—‘ You’ve got all these
believe in oneself); in this case, by not judges out there. [Due to the injury and
What’s Going on at Your Hospital?
agreed or strongly agreed that, “an the tools to manage tension in their
important goal for me is to not look bad amygdala (the small self) when they are
as a leader.” 6 on the threshold of making the choice to
play big (to have the difficult
Has this white paper helped you conversation), and a game plan to have
understand why health care the conversation.
professionals—and the rest of us—have
such trouble stepping in and confronting Managing the tension and having the
short cuts and incompetence in the difficult conversation skillfully is not only
workplace? The people who look after one of the significant differentiators of
you, or your loved one , in the next top 10% performance, but leaves people
hospital you visit, desperately want to pleased and proud that they actually did
play big and do the right thing. They it. This pride becomes contagious and
want to challenge others who take short can transform a workplace. This is the
cuts and sabotage great care. They power of playing big. As Martin Luther
want to execute on their best intention. King, Jr. said: “Our lives begin to end
In fact, 71% agreed or strongly agreed the day we become silent about things
that they wished they played big more that matter.”
often7. But clearly they are having
trouble and becoming more and more In the next white paper we will talk about
frustrated every day. how to step in, play big, and have these
tough conversations.
What to do?