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How-To-Guide Configure the Mitel 3300 ICP for use with the Telematrix 9600IP Document # 08-4940-00028_3
How-To-Guide Configure the Mitel 3300 ICP for use with the Telematrix 9600IP Document # 08-4940-00028_3
How-To-Guide Configure the Mitel 3300 ICP for use with the Telematrix 9600IP Document # 08-4940-00028_3
How-To-Guide Configure the Mitel 3300 ICP for use with the Telematrix 9600IP Document # 08-4940-00028_3
How-To-Guide Configure the Mitel 3300 ICP for use with the Telematrix 9600IP Document # 08-4940-00028_3
How-To-Guide Configure the Mitel 3300 ICP for use with the Telematrix 9600IP Document # 08-4940-00028_3
How-To-Guide Configure the Mitel 3300 ICP for use with the Telematrix 9600IP Document # 08-4940-00028_3

How-To-Guide Configure the Mitel 3300 ICP for use with the Telematrix 9600IP

How-To-Guide Configure the Mitel 3300 ICP for use with the Telematrix 9600IP Document # 08-4940-00028_3 Page

About this document

This How-To-Guide is intended for Customer Service and Installation Personnel involved in the installation and maintenance of Mitel 3300 ICPs.

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation. The information is subjected to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate changes.

How-To-Guide configure the Mitel 3300 ICP for use with the Telematrix 9600IP

®,Trademark of MITEL Networks Corporation © Copyright 2008, MITEL Networks Corporation All rights reserved

Table of Contents

Overview

4

Software & Hardware Setup

4

Device Limitations

4

3300 Setup Notes

5

Network Requirements

5

Assumptions for the 3300 ICP programming

5

Licensing and Option Selection - SIP Licensing

6

Multiline IP Set Configuration

7

Class of Service Assignment

8

SIP Device Capabilities Assignment

10

Station Service Assignment

1 1

Multiline Set Key Assignment

12

Telematrix 9600IP Phone Setup Notes

13

Overview This document provides a refer ence to Mitel Authorized Solutions providers for configuring the

Overview

This document provides a reference to Mitel Authorized Solutions providers for configuring the Mitel 3300 ICP to host the Telematrix 9600IP phone. The different devices can be configured in various configurations depending on your VoIP solution. This document covers a basic setup with required option setup.

document covers a basic setup with required option setup. Software & Hardware Setup This was the

Software & Hardware Setup

This was the test setup to generate a basic SIP call between the TeleMatrix 9600IP phone and the 3300 ICP.

Manufacturer

Variant

Software Version

Mitel

3300 ICP – MXe platform

9.0.0.41

Telematrix

9600IP – problem with busy signal and re-registration 9600IP – fixes busy signal and re- registration

V1.7.206.211 Sep 5

2008

14:14:57

Telematrix

V1.7.237.235 Dec 6

2008

00:09:25

Telematrix V1.7.237.235 Dec 6 2008 00:09:25 Device Limitations This is a list of problems or not

Device Limitations

This is a list of problems or not supported features when the Telematrix 9600IP phone is connected to the Mitel 3300.

Feature

Problem Description

Call Transfer

Unable to transfer calls using device based setup (Supervised or Unsupervised) 9600IP non-Display phone – Busy Signal is delayed for approximately 10 seconds.

Busy SIgnal

3300 Setup Notes System based configuration is recommended sinc e Telematrix 9600IP phone can’t support

3300 Setup Notes

System based configuration is recommended since Telematrix 9600IP phone can’t support device based call transfer (supervised or unsupervised).

The following steps show how to program a 3300 ICP to connect with the Telematrix 9600IP phone.

Network Requirements

There must be adequate bandwidth to support the voice over IP. As a guide, the Ethernet bandwidth is approx 85 Kb/s per G.711 voice session and 29 Kb/s per G.729 voice session (assumes 20ms packetization). As an example, for 20 simultaneous SIP sessions, the Ethernet bandwidth consumption will be approx 1.7 Mb/s for G.711 and 0.6Mb/s. Almost all Enterprise LAN networks can support this level of traffic without any special engineering. Please refer to the 3300 Engineering guidelines for further information.

For high quality voice, the network connectivity must support a voice-quality grade of service (packet loss <1%, jitter < 30ms, one-way delay < 80ms).

Assumptions for the 3300 ICP programming

The SIP signaling connection uses UDP on Port 5060.

Licensing and Option Selection - SIP Licensing

Ensure that the 3300 ICP is equipped with enough SIP Device licences for the connection of SIP end points. This can be verified within the License and Option Selection form.

be verified within the License and Option Selection form. Figure 1 – License and Option Selection

Figure 1 – License and Option Selection

Multiline IP Set Configuration

On the Mitel 3300 ICP, a SIP device can be programmed either in the User Configuration form or the Multiline IP Set Configuration form and are programmed as a “Generic SIP Phone”. Enterprise Manager can also be used to provision where this application is installed.

The Login PIN is the SIP authentication password and the username is the DN. The Number and Login PIN must match the information in Telematrix 9600IP phone configuration. All other field names should be programmed according to the site requirements or left at default.

according to the site requirements or left at default. Figure 2 – Multiline IP Set Configuration

Figure 2 – Multiline IP Set Configuration

Class of Service Assignment

The Class of Service Options Assignment form is used to create or edit a Class of Service and specify its options. Classes of Service, identified by Class of Service numbers, are referenced by the Station Service Assignment form for the SIP devices.

by the Station Service Assignment form for the SIP devices. Figure 3 – Class of Service
by the Station Service Assignment form for the SIP devices. Figure 3 – Class of Service
by the Station Service Assignment form for the SIP devices. Figure 3 – Class of Service
by the Station Service Assignment form for the SIP devices. Figure 3 – Class of Service

Figure 3 – Class of Service Assignment

Figure 4 – Class of Service Assignment (Cont) Document # 08-4940-00028_3 Page 9

Figure 4 – Class of Service Assignment (Cont)

SIP Device Capabilities Assignment

This form provides configuration options that can be applied to various types of SIP devices. The association between the SIP device and the form is similar to how the Class of Service options work. The SIP Device Capabilities number provides a SIP profile that can be applied to particular SIP devices to allow for alternate capabilities as recommended through the Mitel interop process.

The Telematrix 9600IP can only be associated with a single SIP Device Capabilities Assignment form, though a form may be assigned to several devices, for example, one SIP Device Capabilities Assignment form can be assigned to all of one type of SIP device.

In the Device Capabilities form, program a SIP Device Capabilities Number for the Telematrix 9600IP. Ensure that Replace System based with Device based In-Call Feature is set to ‘No’.

based with Devi ce based In-Call Feature is set to ‘No’. Figure 5 – SIP Device

Figure 5 – SIP Device Capabilities Assignment

Features work with Device Based or System Based, but we recommend System Based to allow for use of Feature Access Codes and greater flexibility.

Station Service Assignment

Use the Station Service Assignment form to assign the previously configured Class of Service and SIP Device Capability number to each of the Telematrix 9600IP phone in the 3300 Controller. This form utilizes Range programming.

Select the Telematrix 9600IP phone number then select Change. Enter the previously configured SIP Device Capability number and Class of Service for Day, Night 1 & Night 2.

number and Class of Se rvice for Day, Night 1 & Night 2. Figure 6 –

Figure 6 – Station Service Assignment

Multiline Set Key Assignment

You use the Multiline Set Key Assignment form to assign the line type, ring type, and directory number to each line select key of the Telematrix 9600IP phone.

The Telematrix 9600IP will support up to 2 additional key line appearances. Each key assignment of the Telematrix 9600IP phone should be defined as multicall type and should specify that a call to the key’s directory number will ring the set.

a call to the key’s directory number will ring the set. Figure 7 – Multiline Set

Figure 7 – Multiline Set Key Assignment Form

Telematrix 9600IP Phone Setup Notes Login into the 9600 IP set using the web administrati

Telematrix 9600IP Phone Setup Notes

Login into the 9600 IP set using the web administration. The best process is to configure a single phone to register and have the features desired working successfully, and save that phone’s configuration file as a “template” to be used for creating more configuration files. Telematrix is creating a Mass Configuration Utility that will allow installers to take a template and substitute values for as many phones/config files as necessary. Start the process by plugging the 9600IP into a POE switch and obtaining the phone’s IP address using the key sequence * * 4(I) 7(P) # .You will hear an audible redout of the IP address. Browse to the IP address Access Account Settings (Figure 2: Call Feature Settings) by going VOIP > SIP config :

2: Call Feat ure Settings) by going VOIP > SIP config : Figure 1: Account Settings

Figure 1: Account Settings

Fill out personal information as well as server settings

Account Name: This should be the number as programmed in the 3300 ICP followed by the IP

address of the 3300 ICP. In this example, the extension is 29015 and the ICPs IP address is

192.168.101.11.

Password: This is the password as programmed into the 3300 ICP for the device.

Phone Number: This is the number that will show on a Caller ID.

Display Name: This is the name that will show on a Caller ID.

Check on Enable Register, you can see the Register Status

Server Address: Enter the address of the 3300 ICP followed by the port as configured on the 3300 ICP (default is 5060).

Enable/Disable Device Based call features by going Advance > Call Service or SIPConfiguration > Advanced Set

> Call Service or SIPConfiguration > Advanced Set Figure 2: Call Feature Settings If all settings

Figure 2: Call Feature Settings If all settings are correct you will see register status Registered and you can begin to make calls.

The TeleMatrix 9600IP supports configuration file downloads via DHCP Option 66 in Firmware version V1.7.237.235 Dec 6 2008 00:09:25 (December 6, 2008) and later (Sept 5 th code DOES NOT). The files have a naming convention of 1234.3300ip.txt (1234 being the varying DN/Extension number of each individual phone. The 3300ip.txt naming convention is used for 3300IP AND 9600 IP phones. When creating a new configuration file, the file version (top line of config file) must be incremented in order to overwrite the previous configuration file. For Example:

<<VOIP CONFIG FILE>>Version:2.0003 must become <<VOIP CONFIG FILE>>Version:2.0004

When the phone Boots up, phones with a display will ask for a Config ID. The 9600IP cordless has no display, and a warble sound like “doodle doodle” is the prompt to enter the Config ID such as 1234# (below).

Using the example of 1234.3300ip.txt, the installer would press the following keys:

1234#

At that point, the phone will retrieve the configuration file 1234.3300ip.txt from the tftp server IP address as specified in the 3300ICP ESM form DHCP Options. The phone will reboot with a new configuration.

TeleMatrix 3300IP Quickstart

The TeleMatrix 9600IP is a SIP-only phoneset, and is self-tested by Telematrix to be compatible with Asterisk IP/PBX, Avaya S8300 IP Server and lab tested for compatibility with the Mitel 3300ICP Version Release 9.0.0.41. The Phone, as it comes out of the box has a default IP address of 192.168.10.1. (Network -> LAN Config). Pointing your browser to that address, you will be presented with a login screen

Login = admin Pass = admin This is the Default Current Status Page

Pass = admin This is the Default Current Status Page The scope of this document is

The scope of this document is to provide the basic screenshots necessary to quickly configure the guest phone for basic registration and show the user where to program voicemail retrieval keys and speed dials. Our example 9600IP phone is programmed as extension 1234

The 9600IP VoIP -> SIP Configuration Screen

is programmed as extension 1234 The 9600IP VoIP -> SIP Configuration Screen Document # 08-4940-00028_3 Page

Server address of the IP/PBX, extension number/account name, phone number and display name, enable register and enable message waiting indication are all programmed here.

The Network ports WAN/LAN may need to be configured for DHCP or Static, and are found under Network -> WAN Config:

or Static, and are found under Network -> WAN Config: The 9600IP, when used as a

The 9600IP, when used as a lobby phone can be programmed to ring-down to a specific number with “hotline” setting found under Advance -> Call Service menus

number with “hotline” setting found under Advance -> Call Service menus Document # 08-4940-00028_3 Page 16

The 9600IP’s Speed dial and Touchlite keys can be programmed in Advance -> Memory Key

keys can be programmed in Advance -> Memory Key MWI Number is the field for programming

MWI Number is the field for programming the Red Message Waiting Touchlite. In this example, it is programmed to dial number (7001) on the IP/PBX for retrieving voicemail messages.

Setting Dial Plans and Delivering Dial Tone after ‘9’ Browse to Advanced => Digital Map. Dial plan rules are created under the Digital Rule Table. If you enter a comma into a dial plan entry (example below), secondary dial tone will be supplied at that point. For example: 9,18xxxxxxxxx will produce a dial tone after the 9. The dial tone will quit when the 1 is pressed. Or if the entry is “12,xx” When you enter 1, dial tone stops. When you enter the 2, you get dial tone again. When you hit another digit, dial tone stops again.

Setting VLANs Manually Example: Steps taken 1st - Configure phone number, server IP address, etc

Setting VLANs Manually

Example: Steps taken

1st - Configure phone number, server IP address, etc under phone menu VoIP / SIP Config 2nd - Setup VLAN Info at Advance -> QoS - see QoS Config screenshot (Do not enable VLAN at this time) diffserv, VLAN ID, (data untaged - this defines workstation traffic) 3rd - LAN Config - Bridge Enable - ON/Checked 4th - Set your connected PC to an address and subnet mask that will allow the pc to connect to the phone's new WAN IP address (example: phone at 10.1.204.119 / subnet mask 255.255.192.0 - PC should be at 10.1.204.199 / subnet mask 255.255.192.0 or similar) 5th - Log back into phone 6th - LAN Config - you will find Bridge Enable checked, DHCP Server on and NAT ON. Only Bridge Enable should be on, uncheck DHCP Server and uncheck NAT.

7th - Config VLAN – (Advance -> QoS) - Set/Check VLAN Enable - make sure Data Untaged is set in differentiation field 8th - Save config, reboot

Phone should now navigate the VLAN and get a WAN IP address from the correct DHCP server.

9 th – If you are installing multiple phones, you will want to create multiple configuration files based upon the template you just created and saved. You can load them onto the additional phones by saving them as extx.3300ip.txt and loading them on individual phones via Config Manage (extx.3300ip.txt = 1234.3300ip.txt, 77701.3300ip.txt, or whatever extension numbering scheme you are creating)

Quality of Service and VLAN Tagging are found under Advance -> QOS Below is a valid example of setting a Voice VLAN of 302 and a data VLAN of 301

of setting a Voice VLAN of 302 and a data VLAN of 301 Changing the default

Changing the default LAN IP Address of 192.168.10.1 is possible under Network -> LAN Config – In order to enable VLAN, you must enable Bridge and disable NAT and DHCP Service as below:

This setting won’t take effect unless you save the config and reboot the device Manual

This setting won’t take effect unless you save the config and reboot the device

Manual Programming - Submerged Keys and programming the Phone from the LCD

There are 2 submerged keys (above the 10 speed dial keys/underneath the faceplate). The left (store) key is used to store speed dials as well as enter the internal menu to check status and program the phone. 1. Speed Dial: To program a speed dial, Press the store key…press a speed dial key…then press the digits you want stored there. 2. Internal Menu: To enter the phone’s internal menu, hold down the left (store) key for three seconds. At that time, you will be prompted to enter the password (default password = 123) then press the other key (right key = flash) to enter the LCD navigation menu.

Vol up key navigates up Vol Down key navigates down Right/Flash key is Enter Left/Store key is Escape (back out of that menu option)

To determine the IP address assigned to the phone, Navigate to Config -> Network -> WAN -> Status using the keys and process outlined above.

Reset to Factory Default

To reset the phone to the factory default settings, press “#” during the startup procedure (At power up

you can see a black progress bar). The phone will enter into “post” mode, then input

you will see “clearing conf” on the screen, next you see “conf reset”. Now you have reset to the default settings. Lastly, cycle power (remove and replace WAN power cable) to restart the phone with factory default settings.

* # 1 6 8

Then

3300ICP Notes

1. If there are no telephone directory assignments for the extension, then extension displays twice when you call it.

2.

If you do not hear Music On Hold (on a 3300ICP) you may need to change a setting in the SIP Devices Capability Assignment – Select “Prevent the Use of IP Address 0.0.0.0 in SDP Messages” to YES

3.

the Use of IP Address 0.0.0.0 in SDP Messages” to YES 3. Detailed Notes on Configuring

Detailed Notes on Configuring the Telematrix 9600ip for VLANs

There are some quirks to the 9600ip interface that make it difficult to set the QOS parameters (VLAN ID.) These cannot be set unless the phone’s LAN interface is in Bridge Mode. The procedures below should always allow you configure the phone correctly. The Phone’s factory defaults set the WAN interface to DHCP and the LAN interface to Bridge Mode with NAT and DHCP Service ON. (These last two should be OFF when Bridge Mode is ON.) Assumptions: Phone should be in WAN DHCP mode on VLAN 30 with priority 6.

To find IP address on the Phone

Press Left Hand Hidden Button (LHHB) for several seconds until "Input Password" appears. "Input Number" will appear first (for setting speed-dials manually). Enter "123" and hit the Right Hand Hidden Button (RHHB.) “Config Network” will appear. Hit RHHB. “Network Lan” will appear. Hit Vol Down. “Network Wan” will appear. Hit RHHB. “WAN Status” will appear. Hit RHHB. IP address will appear. If it says "DHCP", the address is from a DHCP server.

Resetting the Phone to Factory Defaults

Press LHHB for several seconds until "Input Password" appears. "Input Number" will appear first. Enter "123" and hit RHHB. Config Network will appear. Press Vol Down several times until Config System appears. Press RHHB, System Save will appear. Press Vol Down until System SetDefault appears. Hit RHHB. SetDefault SetDefault Sys will appear. Hit RHHB again. Are you sure? will appear. Hit RHHB again. Please Reboot will appear. Disconnect from power and reconnect. When the phone comes up it will be in factory default mode.

Configuring the Phone with a Prepared Configuration File

Connect the phone to a port where it will have a DHCP server available. Connect your PC to a port that is on the same network (LAN or VLAN) as the phone. The phone should have a DHCP address. Find the IP address of the phone. Login to UI. Go to Config Manage. Hit the Browse button under Update Configuration. Select the prepared Configuration File on your PC. Hit the update button. The UI will no longer be active. The phone will reset and come up under the new configuration. Since the new configuration may have a VLAN ID enabled, the phone must be connected to a port where the VLAN is

supported or it will not come up and connect to the server. In the configuration file, these (<----) are the settings addressed below in the directions for configuration through the UI. <LAN CONFIG MODULE>

Lan Ip

:192.168.10.1

Lan NetMask

:255.255.255.0

Bridge Mode

:1

<----

<DHCP CONFIG MODULE> Enable DHCP Server :0 <---- Enable DNS Relay :1 DHCP Update Flag :0 TFTP Server :0.0.0.0

<NAT CONFIG MODULE>

Enable Nat

:0

<----

Enable Ftp ALG

:1

Enable H323 ALG

:0

Enable PPTP ALG

:1

Enable IPSec ALG

:1

<QOS CONFIG MODULE>

 

Enable VLAN

:1

<----

Enable diffServ

:1

<----

DiffServ Value

:46

<----

VLAN ID

:30

<----

802.1P Value

:6

<----

VLAN Recv Check

Data VLAN ID

Data 802.1P Value :0

Diff Data Voice

:0

:254

:0

<----

<----

Configuring the Phone Through the UI

Get IP address from panel using as described above. Login to UI. Go to LAN Config. UNCHECK DHCP Service and NAT. Hit Apply. UI should remain active. Go to VOIP/Sip Config. Leave SIP1 selected. Enter the Server address. Enter the Phone Number. Check Enable Register. Check Enable Message Waiting. Hit Apply. UI should still be active. Register Status should be "Trying".

Go to Advance/QOS. UNCHECK VLAN ID Check Enable. CHECK VLAN Enable. Set Voice/Data VLAN Differentiated to Data Untagged. CHECK Diffserv enable. Set diffserv value to 0x2e (46 decimal). Set Voice 802.1p Priority to 6. (or other as needed) Set Voice VLAN ID to 30. (or other as needed) Hit Apply. UI will still be DEAD. Reconnect the phone to a port where the voice VLAN is supported if necessary. Power cycle phone if it is already connected to this LAN. The Phone should now come up on the chosen VLAN.

To save a configuration file

In UI, go to Config Manage. Hit "Right Click Here to Save As Config File (.txt). Select a directory and save.

To Sync a Handset

Registering DECT Handset with a Specific Base Unit:

1. Place handset into base (or charging station) for 10 minutes before attempting the handset

“sync” procedure. This gives the battery enough charge to complete the “sync” process.

2. Remove DECT handset from base unit cradle.

3. Press and Hold Down the LOCATE button on the base for approximately 10 seconds.

4. When the button has been held down long enough, the “In-Use” or “Charge” indicator

on the base unit begins to blink (even though there isn’t a handset in the cradle).

5. While the In-Use or Charge indicator is blinking, press steadily “*” star key on the

handset until the “beep” is heard (approx. 10 sec.), continue to hold down the“*” star

key until you hear a second series of longer “beeps”. The handset is now registered to this base unit.

6. If you hear three (3) short “beeps” this means that the handset failed to register.

7.

Once you have successfully registered the handset, you may now place the handset

into a charging station, or use as the base handset.

7. Repeat steps 1 - 5 to register additional handsets.

• Registering a “new” handset to a given base unit does Not affect the registrations of other handsets that were previously registered to this base.

• Likewise, power failures or removal/replacement of the handset battery do Not

affect registration.

• There is a maximum of four (4) handsets which can be registered to a single base.

• Once all registration “slots” have been used up on a base and you can no longer

register an additional handset, it will be necessary to delete ALL handset registrations from the base unit, and then “start over” by re-registering all the handsets.

To Delete ALL Registered Handsets from a Base Unit:

1. Remove DECT handset from base unit cradle and remote charging station.

2. Unplug line cord from rear of base unit and wait 3 minutes.

3. Press and Hold Down “LOCATE” button on the base unit.

4. While continuing to hold down the “Locate” button, plug the line cord back into

the base unit.

5. Continue to hold down the “Locate” button for 5 more seconds, after plugging

in line cord.

6. Release “Locate” button.

7. This handsets are now ‘de-registered’ from the base unit.

8. Continue with the above “Registration” procedure to ‘re-register’ each handset to be used

with this base unit.

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