HMM Module Content Eng v11

HARVARD MANAGEMENTOR® 11 www.harvardbusiness.
org/corporate/
The most trusted online resource for management essentials, Harvard ManageMentor provides access to action-oriented information on 44 key management topics,
developed under the guidance of world-renowned experts, practitioners, and business leaders. Each of the 44 topics contains research-based content and engaging
resources and tools, along with new instruments, services and reporting capabilities to help organizations demonstrate the impact of the learning experience.
CONTENT OVERVIEW
MODULE STRUCTURE – Each module is organized by the following sections:
GET STARTED: Grabs the learner’s interest with a media-based DEVELOP OTHERS: Provides grab and go toolkits for each topic that
scenario, provides a topic overview, and offers multiple paths through enable leaders to develop their teams. Includes tools for sharing
the module content. ideas, leading discussions, and starting group projects.
LEARN: Presents the key ideas of the topic and reinforces with ASSESSMENTS: Offers pre-assessment to gauge learning needs as well
interactive activities. Many learning points are complemented by short as post-assessments and impact assessments.
video clips of relevant, compelling stories told by leading global
EXPLORE FURTHER: Points to embedded online articles, recommends
business executives. Each Learn section includes approximately five (5)
additional articles and books, and provides source notes for the
Key Ideas, four (4) Activities, and three (3) or more Leadership Insights
module.
video clips.
PRACTICE: Provides a real-world, interactive scenario and self-test to ADDITIONAL FEATURES:

check learners’ understanding of the concepts. Managers hone new CONNECT: Enhances the learning experience with in context
skills and receive instant feedback in a safe environment. comments, user recommendations, polls, and an interactive forum to
APPLY: Offers practical steps, tips, and tools for applying concepts on discuss and share ideas
the job. Downloadable forms and worksheets are ideal for continuous LIVE FEEDS: Each module features a live news feed specific to the
use and flexible application. topic
Legend for Articles Included: BSR: Balanced Scorecard Report; HBR: Harvard Business Review; HMCL: Harvard Management Communication Letter; Page 1 of 45
HMU: Harvard Management Update; Neg: Negotiation; S&I: Strategy and Innovation; SCS: Supply Chain Strategy
HARVARD MANAGEMENTOR® 11 www.harvardbusiness.org/corporate/
CONTENT BY TOPIC
MODULE CONCEPTS LEADERSHIP INSIGHTS DISCUSSION GUIDES & LISTS & DOWNLOADABLE TOOLS ARTICLES & CASES
GROUP PROJECTS INCLUDED
Budgeting Budgeting Overview “Budget Stress”, VG Discussion Options: Steps for preparing an operating BSR: Bjarte Bogsnes.
Narayanan, Professor, Preparing Accurate Sales budget “Dynamic Forecasting: A
Build better, more accurate Types of Budgets Forecasts
Harvard Business School Planning Innovation for
budgets in less time. Learn Approaches to Steps for preparing a cash budget
Estimating Costs
how to create a budget that Fast-Changing Times.”
Budgeting “Budget Impacts”, VG Tips for negotiating your team's
functions as a critical Sept 2009
How to Categorize Narayanan, Professor, Group Projects: budget
strategic tool as you Harvard Business School Identifying Lessons from
Expenses Tips for setting assumptions BSR: David P. Norton;
explore the advantages and Prior Year’s Budget
Preparing an Annual budgeting and tracking Philip W. Peck. “Linking
disadvantages of new “Realistic Budgets”, Jean
Operating Budget— Managing Risk Through worksheet Operations to Strategy
techniques and Capizzi,Senior Management “What-if” Scenarios
Goals and Budget preparation checklist and Budgeting.” Sep 2006
approaches. Includes easy- Analyst, City of Boston
Assumptions
to-use budget templates Cash budget worksheet
for fast implementation of Preparing an
concepts. Operating Budget—
Forecasting Sales
Mentor: V.G. Narayanan
and Revenues
Preparing an
Operating Budget—
Cost of Goods Sold,
SG&A, and
Operating Income
Capital Budgets
Capital Budgeting
Capital budgeting
techniques
Sensitivity Analysis
Variance in Budgeting
Linking the Budget to
the Balanced
Scorecard
CONTENT BY TOPIC
Business Case Business Case Basics “The Essence of Discussion Options: Steps for building support for your HMCL: John Clayton.
Entrepreneurship”, Lynda Generating Alternatives business case “Writing an Executive
Development Defining the
Opportunity Applegate, Professor & Unit Assessing and Mitigating Steps for analyzing alternatives Summary That Means
Easy-to-follow steps to
Head, Entrepreneurial Risks Business.” Aug 2003
creating a soundly reasoned Identifying Steps for choosing a final
Management Group Projects:
and compelling case for Alternatives recommendation
Create an Implementation HMCL: Janice
your new business Gathering Data and Tips for gathering data
“Test Your Assumptions”, Plan for Your Business Idea Obuchowski. “A Winning
initiatives. Addresses topics Estimating a Time Lynda Applegate, Professor Tips for creating an implementation Proposition.” Jul 1, 2005
ranging from identifying Frame Communicate Your Business
& Unit Head, plan
business opportunities to Case to Decision Makers
Analyzing Your Data Entrepreneurial Tips for writing your business case
measuring their success.
Sample Case Analysis Management
Includes recommendations Sample business case
for assessing risk, weighing Choosing a Solution Worksheet for calculating the cost of
“Making Your Ideas
costs, developing an and Assessing Risks replacing a specific employee
Credible”, Prashant
implementation plan, and Creating a High-Level Pundrik,Supply Chain Worksheet for identifying alternatives
communicating Implementation Plan Associate, ConocoPhillips Worksheet for tracking project
recommendations in a
Communicating Your Asia Ventures Pte Ltd implementation
convincing manner.
Case
Mentor: June Paradise Maul Checklist for creating a business case
Business case template
CONTENT BY TOPIC
Business Plan The Business Plan “Emerging Markets”, Kate Discussion Options: Steps for determining your HMCL: Nick Wreden.
Overview Sweetman, President, Describing Your Business information needs “How to Make Your Case
Development
Sweetman Consulting Concept in 30 Seconds or Less.”
Takes you step by step Shaping the Process Steps for developing the marketing
Identifying Operational Jan 2002
through the process of The Structure of the plan
“Crossing the River”, Lynda Success Factors
preparing an effective plan Business Plan Tips for developing the business
Applegate, Professor & Unit Group Projects: HBR OnPoint EE: Stanley
for a business proposal. The Opening Sections description
Head, Entrepreneurial Analyze the Business R. Rich and David E.
steps you will learn are Tips for doing the research
The Executive Management Environment for Your Idea Gumpert. “How to Write
applicable to launching a
Summary Develop a Marketing Plan Tips for developing the marketing plan a Winning Business Plan.”
new internal product as
The Business “Planning For Success”, for Your Idea Tips for preparing a financial plan Jan 2001
well as seeking funding for
Description Prashant Pundrik, Supply
a new start-up business. Tips for developing a milestones plan
Chain Associate, HBR Case: John W.
Mentor: Linda A. Cyr The Business Pro forma financial package
ConocoPhillips Asia Mullins. “Good Money
Environment Analysis
Ventures Pte Ltd Sample business plan After Bad?” Mar 2007
Industry Background
The Marketing Plan “Adapt to the Market”,
The Operations Plan Scott Anthony, Managing
Director, Innosight
The Management
Ventures
Summary
The Financial Plan
Attachments and
Milestones
CONTENT BY TOPIC
Career Management What Is Career "Seek Challenges”, Esther Discussion Options: Steps for clarifying your work reward HBR OnPoint EE: Peter F.
Development? Alegria,Vice President, Discovering the Work You values Drucker. “Managing
Develop a straightforward
Manufacturing & GM, Love Oneself.” Jan 2005
approach to managing your Taking Charge of Your Steps for defining your career target
Biogen Idec Inc. Supporting Employees'
career or helping others Career Steps for defining and obtaining new
Career Development HBR: Robert Steven
manage theirs. Includes Knowing Yourself skills
"A Great Job Fit”, Beverly Group Projects: Kaplan. “Reaching Your
tools for matching your
Clarify Your Work Kaye, CEO, Career Systems Identify Your Business Steps for preparing for an Potential.” Jul 2008
interests, values, and skills
Values International Interests, Work Values, and informational interview
to the right job or
Assess Your Skills Transferrable Skills Steps for sculpting your job HBR Case: David
development opportunity,
Finding Development "Career Impasse”, Tim Conduct Informational Tips for choosing the right Silverman, Gini Graham,
with valuable advice on
Opportunities at Your Butler, Senior Fellow, Interviews developmental opportunities Brad Gilbreath, and
resources such as career
Company Harvard Business School Lauren Sontag. “Surviving
counselors, mentors, Tips for choosing a career counselor
the Boss from Hell.” Sept
networking, informational Helping Others Tips for choosing mentors 2009
interviewing, and Manage Their Careers
Tips for networking
professional development Frequently Asked
reviews. Tips for informational interviewing
Questions
Mentors: James Waldroop Tips for getting the skills you need
and Timothy Butler Tips for staying on course
Tips for talking with your supervisor
about change
Tips for conducting a professional
development review
Discovery log
Skills assessment
Informational interviewing worksheet
Rewards worksheet
Career self-assessment worksheet
CONTENT BY TOPIC
Change Management The Dimensions of “Live the Vision”, Neil Discussion Options: Steps for assessing your reactions to HBR: John P. Kotter and
Change Gaydon, CEO, Pace Plc. Addressing Reactions to change Leonard A. Schlesinger.
A practical guide to
Change “Choosing Strategies for
implementing, managing, Being Ready for Steps for addressing resistance to
“Setting the Stage for Communicating a Shared Change.” Jul 2008
and communicating change Change change
Change”, Amy Edmondson, Vision
in your organization. Learn Change Management Steps for creating an effective
Professor, Harvard Business HBR: Jeffrey D. Ford and
how to approach change Group Projects: implementation plan
Implementing Change School Laurie W. Ford. “Decoding
with an open mind and use Develop a Communication
Communicating Tips for avoiding common change Resistance to Change.”
it as a stimulus to Plan for a Change Effort
Change “The Challenge of Change”, mistakes Apr 2009
encourage new ideas and
Understanding Amy Edmondson, Overcome Obstacles to Tips for creating a guiding vision
harness enthusiasm for
Reactions to Change Professor, Harvard Business Change Tips for empowering employees to HBR Case: Eileen Roche,
further progress. Includes
School change Bruce Chizen, and Debra
steps to help your unit or Taking Care of
Benton. “Overpromoted
organization become Yourself During Tips for making near-term wins
“Fear of Reinvention”, Scott and Over His Head.” Jan
change-ready and planning Change effective
Anthony, Managing 2010
tools to address resistance Self-assessment for managers of
Director, Innosight
to change efforts. change
Ventures
Mentor: Linda A. Hill Worksheet for communicating change
Worksheet for addressing resistance
to change
Worksheet for overcoming obstacles
to change
CONTENT BY TOPIC
Coaching Coaching Overview “The Manager as Coach”, Discussion Options: Steps for coaching HMU: Andrew Park.
Lauren Mackler, Executive Recognizing Coaching “Making the Most of Your
Learn how to get the best The Coaching Process Steps for reaching agreement
Coach, Consultant & Author Opportunities Coaching Program.” Sep
from your direct reports Preparation Steps for balancing inquiry and
Choosing Coaching 2007
and help them master new advocacy
Initial Discussion “Overcoming Resistance to Strategies
skills through coaching. In
Ongoing Dialogue Coaching”, Ellen Kumata, Group Projects: Tips for when to coach HBR: Thomas J. Delong,
this module, you’ll learn
Managing Director, Evaluate and Improve Tips for effective coaching John J. Gabarro, and
how to use a four-step Follow Up
Cambria Consulting Coaching Skills Robert J. Lees. “Why
process to facilitate the Strengthening Your Tips for forming hypotheses
Prepare for Coaching Mentoring Matters in a
professional growth of Coaching Skills Tips for giving feedback
“Open to Learning”, Ellen Hypercompetitive World.”
those you’ve agreed to Tips for receiving feedback
Kumata, Managing Jan 2008
coach. You’ll also discover
Director, Cambria Tips for cultivating a spirit of
how to strengthen your
Consulting partnership HBR Case: Phil Terry,
skills so that you can be a
Tips for eliciting responses from Jaithirth Rao, Susan J.
more effective coach.
uncommunicative coachees Ashford, and Stephen J.
Mentors: Interaction Socolof. “Who Can Help
Associates, Inc. and Coach's self-evaluation checklist
the CEO?” Apr 2009
Linda A. Hill Coach's planning form
Observation worksheet
Active listening self-assessment
Action-planning worksheet
Coaching session evaluation
CONTENT BY TOPIC
Crisis Management What Is a Crisis? “Averting a Healthcare Discussion Options: Steps for conducting a crisis audit HBR: Ronald Heifetz,
Crisis”, Thierry Bernard, Avoiding the Worst That Alexander Grashow, and
Every crisis is an Avoiding the Crisis Steps for creating a crisis plan
Senior Vice President, Could Happen Marty Linsky. “Leadership
opportunity to shine for Preparing to Manage Tips for avoiding crises
bioMerieux Learning from a Crisis We in a (Permanent) Crisis.”
managers who know what the Crisis Experienced Tips for avoiding a project crisis Jul 2009
to do. Here’s how to chart a
Recognizing the Crisis “Trust Your Judgment”, Tips for communicating during a crisis
course through crisis Group Projects:
Containing the Crisis Jorge Dominguez, Vice Conduct a Crisis Audit Tips for handling a crisis HBR: Alice M. Tybout and
situations, from crisis plan
Resolving the Crisis Provost, International Michelle Roehm. “Let the
development and Develop a Crisis Plan The 10 worst things that could happen
Affairs, Harvard University Response Fit the
contingency thinking to Learning from the list
Scandal.” Dec 2009
post-crisis management. Crisis Checklist of 30 warning signs of
“Create a Sense of
Relevant for managers at all Managing Yourself potential trouble
Urgency”, Ray Carvey, COO, HBR Case: Eric J. McNulty,
levels. During the Crisis & CFO, Harvard Business Emergency contact list James J. Dunne III,
Mentor: Norman R. Frequently Asked Publishing Leonard J. Marcus. “The
Pre-crisis resource planning worksheet
Augustine Questions CEO Can't Afford to
Scenario impact assessment
“Stay Up to Date”, Colleen Panic.” Mar 2010
O'Keefe, Senior Vice Worksheet for capturing learning from
President, Collaboration the crisis
Solutions & Global Services,
Novell
CONTENT BY TOPIC
Customer Focus Facts about “A Drop of Water”, Neil Discussion Options: Steps for calculating the lifetime value HBR: Rob Markey, Fred
Customers and Loyalty Gaydon, CEO, Pace Plc. Building Customer Loyalty of a customer Reichheld, and Andreas
A vital orientation tool with
value for every employee. Targeting the Right Getting to Know Your Steps for developing listening posts Dullweber. “Closing the
Customers “A Wedge of Lime”, Rohit Customer Customer Feedback
Covers the critical Steps for improving listening posts
Deshpande, Professor, Loop.” Dec 2009
components of servicing How Loyalty Affects Group Projects:
Harvard Business School Steps for mapping out a service
internal or external Profitability Calculate the Lifetime Value of
process HMU: Anne Field.
customers, with a a Customer
Building Employee “Word of Mouth”, Larry Steps for achieving excellent service “Leadership That Focuses
compelling overview of the Survey Customers and Analyze
Capability Kramer, Former President, recovery on the Customer—
importance of customer Feedback
Knowing the CBS Digital Media Steps for creating a customer-focused Really.” Jul 2007
service, its relationship to
Customer design process
customer satisfaction, and
Delivering Value “Change the Product, Not HBR Case: Paul F. Nunes,
its link to company Tips for selecting the right people
the Customer”, Rohit Woodruff W. Driggs,
profitability. Tips for providing tools and support
Deshpande, Professor, David Herman, Jeffrey F.
Mentor: James L. Heskett Harvard Business School Tips for granting latitude within limits Rayport, Stephen Dull,
Tips for rewarding performance and Joe Scafido. “What
“The Ritz”, Paul Hemp, Serves the Customer
Worksheet for calculating the lifetime
Contributing Editor, Best?” Oct 2006
value of a customer
Harvard Business Review
Group Customer Value Equation worksheet
Worksheet for calculating employee
turnover
Worksheet for calculating the cost of
replacing a specific employee
Customer feedback chart
Worksheet for developing satisfaction
goals for customers
Improving a work process worksheet
Service quality assessment
CONTENT BY TOPIC
Decision Making Decision-Making “Faulty Analogies”, Mike Discussion Options: Steps for identifying decision-making HBR: David J. Snowden
Overview Roberto, Professor, Bryant Generating and Evaluating objectives and Mary E. Boone.
How to make effective
University Alternatives “Leader's Framework for
business decisions into a Setting the Stage Steps for creating a prioritization
Moving Toward Closure Decision Making.” Nov
process that requires time Recognizing Obstacles matrix
“Intuition”, Mike Roberto, 2007
and input from many Group Projects: Steps for using the point-counterpoint
Framing the Issue Professor, Bryant University
individuals throughout an Reviewing a Past Decision technique
Generating HBR: Andrew Campbell,
organization. Learn to Process
Alternatives “Don't Go It Alone”, Colleen Steps for using the intellectual Jo Whitehead, and
identify underlying issues
O'Keefe, Senior Vice- watchdog technique Sydney Finkelstein. “Why
related to a decision, Evaluating Setting the Stage for an
Alternatives President, Collaboration Upcoming Decision Tips for defining problems Good Leaders Make Bad
generate multiple
Solutions & Services, Novell Tips for conducting a productive Decisions.” Feb 2009
alternatives, evaluate those Making the Decision
alternatives, and brainstorming session
Communicating the HBR Case: David A.
communicate and Decision Tips for generating alternatives
Garvin, Christopher J.
implement the decision. Tips for keeping your group on track
Implementing the McCormick, Hauke Moje,
Includes tools and
Decision Tips for promoting fair process Ralph Biggadike, and
techniques for diagnosing
Assessing the Worksheet for setting the stage Paul Domorski. “All the
and defining problems,
Decision-Making Wrong Moves.” Jun 2006
identifying root causes, Brainstorming planning worksheet
generating options, and Ethics and Decision Worksheet for evaluating alternatives
weighing alternatives. Making
Communications notification form
Mentor: David A. Garvin
Worksheet for assessing the decision-
and Richard Z. Gooding
making process
CONTENT BY TOPIC
Delegating What Is Delegating? “Make Yourself Discussion Options: Steps for delegating to the right HMU: Marshall
Replaceable”, Esther Overcoming Obstacles to person Goldsmith. “How Can I
Proven tools for assessing Guidelines for
Alegria, Vice President, Delegating Become Better at
any assignment, matching Effective Delegating Steps for communicating the
Manufacturing & GM, Managing Delegated Work Delegating?” Dec 2007
employee skills to tasks, Approaches to assignment
Biogen Idec Inc. Successfully
selecting the right person, Delegation Tips for delegating effectively
Group Projects: HMU: Lauren Keller
and supporting the
Preparing to Delegate “Creating a Win-Win” , Tips for choosing what to delegate Johnson. “Are You
delegation all the way Debriefing Delegated
Making the Vineet Kapoor, Director, Assignments Delegation skills checklist Delegating So It Sticks?”
through completion.
Assignment Strategic Initiatives, Preparing to Delegate Worksheet for preparing to delegate Sep 2007
Includes strategies for
Monitoring a Synthes Asia Pacific
communicating the Delegation assignment tracking form
Delegation HBR Case: Sarah Green,
assignment, monitoring Task delegation analysis worksheet
“Freedom to Act”, Srikant Michael Schrage, Carol A.
progress, and dealing with Handling Obstacles
Datar, Senior Associate Walker, and Paul Muller.
“reverse delegation.” After the Assignment Dean, Harvard Business “Is the Rookie Ready?”
Mentor: Thomas L. Brown Is Complete School Dec 2009
Frequently Asked
Questions
CONTENT BY TOPIC
Developing Employees Why Develop “Teaching: The Virtuous Discussion Options: Steps for preparing for a career HBR OnPoint EE: Jeffrey
Employees? Loop”, Larry Downes, CEO, Strategies for Developing development discussion M. Cohn, Rakesh Khurana,
Easily applied
New Jersey Resources Top Performers and Laura Reeves.
recommendations for Addressing Steps for identifying career
addressing employees’ Developmental Needs Developing Solid development opportunities for your “Growing Talent as if Your
“Employee Action Plans”, Contributors employees Business Depended on It.”
developmental needs. Acknowledge
Alan Brewer, Director, Oct 2005
Includes strategies for Employee Differences Group Projects: Steps for having a career development
Executive Development &
maximizing return on Creating Employee discussion
Using the Global Learning, Turner HMU: Chris Resto. “How
management, growing Development Plans
Performance and Broadcasting Tips for building employee trust to Set Expectations with
competent employees, and
Potential Grid Leading a Development Tips for helping an employee find a Young Talent.” Feb 2008
keeping star performers
Keeping Top “Genuinely Listen”, Robin Discussion mentor
motivated. Also addresses
Employees Motivated Jarvis, Senior Manager, Tips for motivating top employees HBR Case: Idalene F.
use of development
Growing Competent Leadership Management, Kesner, Susan Burnett,
planning to help team Tips for nurturing solid contributors
Employees H.E.B. Groceries Mike Morrison, Noel M.
members improve Tips for creating an individual Tichy, and David Owens.
individual performance, Acting on development plan “Leadership
make the most of career Underperformers
Worksheet for using the Performance Development: Perk or
opportunities, and The Career and Potential Grid Priority?” May 2003
maximize contributions to Development
your organization’s Employee's planning worksheet for
Discussion
performance. development discussions
Mentor: Susan Alvey Manager's planning worksheet for

development discussions
Individual development plan
worksheet
CONTENT BY TOPIC
Difficult Interactions What Are Difficult “Focus on Interests”, Discussion Options: Steps for managing a difficult Negotiation Newsletter:
Interactions? Sharon Grady, President, Recognizing When to Take interaction Robert C. Bordone and
Shows how to discuss and
The Grady Group Action Michael L. Moffitt.
resolve difficult interactions Causes of Difficult Steps for improving your conflict-
Resolving Difficult “Create Value Out of
in the workplace—whether Interactions management style
“Do a Reality Check”, Interactions Conflict.” Jun 2006
they’re with employees, To Manage a Difficult Steps for using active listening
Lauren Mackler, Executive Group Projects:
peers, bosses, or even Interaction—Or Let It
Coach, Consultant & Author Steps for resolving conflicts between HMU: Jim Kling. “Tension
customers and suppliers. Improve Your Conflict
Go? employees
Management Style in Teams.” Jan 2009
Includes tools and
Assessing the Facts “Anger is Tricky”, Sharon Tips for letting go of a difficult
techniques to help you: Resolve a Difficult
Identifying the Grady, President, The interaction HBR Case: Tamara J.
decide which situations are Interaction
Emotions Grady Group Tips for effective listening Erickson, Ron Alsop,
worth resolving, find the
Dealing with Threats Pamela Nicholson, and
source of the difficulty, Tips for managing anger
to Your Self-Image “A Question of Integrity”, Jim Miller. “Gen Y in the
productively discuss the Tips for dealing with extra-frustrating
Alvaro Santos, Partner, Workforce.” Feb 2009
emotions that difficult Solving the Problem behaviors
Pinheiro
interactions can raise, and Managing Difficult Tips for dissipating tension during a
overcome barriers to Interactions difficult conversation
action.
Tips for maintaining effective work
Mentors: Interaction
relationships
Associates, Inc.
Worksheet for finding the source of
the difficulty
Worksheet for deciding whether to
deal with a difficult interaction
Perceptions and behavior assessment
Discussing difficult interactions
assessment
Worksheet for creating a plan for
change
Worksheet for resolving a conflict
between employees
CONTENT BY TOPIC
Dismissing an Employee A Difficult Moment “Be Candid”, Larry Kaye, Discussion Options: Steps for preparing for a stressful HBR OnPoint EE: Beth
Senior Vice-President, When to Dismiss an conversation Axelrod, Helen
Terminating an employee The legal implications
Leadership & Employee Handfield-Jones, and Ed
for performance-based of dismissals Steps for documenting employee
Organizational Conducting a Dismissal Michaels. ”A New Game
reasons may be a sudden How effectively do performance problems
Development, Fidelity Meeting Plan for C Players.” Jan
event, or the dismissal may dismissals solve the Tips for dealing with employee
be the result of a longer, Investments Group Projects: 2002
problem? behavior problems
unsuccessful performance Familiarize Yourself with
Taking Care of “A CEO's Dilemma”, Jeff Tips for conducting dismissals HMCL: Steve Gosset.
management process. In Dismissal-Related Laws and
Yourself During a Seglin, Ethics Columnist, Tips for giving references for a “Sometimes You Do
either case, it can be an Company Policies
Dismissal New York Times Syndicate dismissed employee Have to Fire People.” Oct
uncomfortable encounter Learn From a Dismissal
Understanding the Tips for working with a 1999
for both supervisor and
Grounds for a “Know When to Let Go”, communications coach
employee. This module
Dismissal Larry Kramer, Former HBR Case: Ben Gerson,
presents valuable advice on List of dos and don'ts for dismissing an
Considering President, CBS Digital Janet Parker, Eugene
effectively managing the employee
Alternatives Media Volokh, Jean Halloran,
process. Dismissal preparation checklist and Michael G.
Mentors: Susan Alvey and Handling a Dismissal
Self-assessment on managing a Cherkaksy. “The Reign of
Stever Robbins Professionally
dismissal Zero Tolerance.” Nov
Handling the Details 2006
After a Dismissal
Leading Your Team
After a Dismissal
Learning from a
Dismissal
Key Terms
Frequently Asked
Questions
CONTENT BY TOPIC
Diversity What Is Diversity? “Tomorrow's Leaders”, Discussion Options: Steps for distinguishing between HMU: Neville Isdell and
Doug Ready, President, Strengthening Our Diversity performance- and diversity-related Christina Bielaszka-
A diverse team generates Thinking Differently
ICEDR Approach problems DuVernay. “How Coca-
more creative ideas and About Differences
Retaining Diverse Employees Cola Built Strength on
gives organizations a Handling Diversity- Steps for creating a diversity
“Recognize Your Biases”, Group Projects: recruitment plan Diversity.” Apr 2008
unique competitive edge. Related Conflict
Sharon Jordan-Evans, CEO, Develop a More Inclusive
But diversity also brings Steps for resolving diversity-related
Fostering an Inclusive Jordan-Evans Group HMU: Andrew Park.
new challenges, as people Environment conflicts
Environment “Making Diversity A
from different backgrounds Define a Diversity
Tapping Diversity's “The Mix of Experience”, Steps for strengthening your cultural Business Advantage.”
and cultures come together Recruitment Strategy
Value Esther Alegria, Vice intelligence Apr 2008
in the workplace. Learn
Recruiting a Diverse President, Manufacturing Tips for creating an inclusive
how to manage diversity to
Team & GM, Biogen Idec Inc. workplace environment HBR Case: Bronwyn
extract maximum value
Tips for recruiting diverse employees Fryer, Julia Kirby,
from your employees’ Retaining Diverse
Howard Weyers, Sondra
differences—including how Employees Tips for maximizing the value of
Solovay, Mark V.
to recruit diverse talent, Understanding Culture employee affinity groups
Roehling, and Amy
resolve diversity-related Tips for showing respect for people
Communicating Wilensky. “Fat Chance.”
conflicts, and communicate from another culture
Across Cultures May 2005
with employees and
Worksheet for understanding
customers from other
interpersonal bias
cultures.
Creating an inclusive environment self-
Mentor: Martha R. A. Fields
assessment
Worksheet for creating a diversity
profile
Recruitment interview checklist
Worksheet for preparing for a cross-
cultural business trip
CONTENT BY TOPIC
Ethics at Work Defining Workplace “Ethical Ambiguity”, Jeff Discussion Options: Steps for gathering and analyzing the HBR: James O’Toole and
Ethics Seglin, Ethics Columnist, Gathering the Facts of an facts Warren Bennis, “What’s
Introduces a three-part Ethical Dilemma
framework for identifying and Making Ethical New York Times Syndicate Steps for considering the Needed Next: A Culture of
Evaluating and Testing a
executing sound choices Decisions: Why You consequences Candor.”J un 2009
Proposed Solution
Need a Framework “Speak the Truth”, Larry
based on ethical standards. Steps for testing your decision
Kaye, Senior Vice-President, Group Projects:
Demonstrates how building a Gathering and HBR: Mary Gentile,
Leadership & Improve Your Ability to Steps for resolving conflicts of relative
culture of integrity and Analyzing the Facts “Keeping Your Colleagues
Organizational Make Ethical Decisions as a development and cultural tradition
cultivating an environment of Group Honest.” Mar 2010
Considering the Development, Fidelity Tips for addressing ethical challenges
trust among employees,
Consequences Investments Analyze Your Company’s practically
customers, and other Ethics Code
Testing Your Decision Tips for confronting others about HBR Case: Joseph Finder,
stakeholders lays a
What Are a Manager’s “Should You Lie to Save unethical behavior Harry Brandon,
foundation for sustained
Ethical Your Company? ”, Jeff Christopher E. Kubasik,
success. Also helps managers Tips for making ethical decisions as a
Responsibilities? Seglin, Ethics Columnist, James B. Comey, Eric A.
grasp the complexity of group
New York Times Syndicate Klein, and William J.
making cross-cultural ethical Understanding Why Tips for fostering a global ethical Teuber. “The CEO's
decisions. Good Managers perspective Private Investigation.” Oct
Mentor: Jeffrey Seglin Behave Unethically
Worksheet for gathering and analyzing 2007
Making Ethical the facts
Decisions Across
Worksheet for considering the
Borders
consequences
Worksheet for testing your decision
Worksheet for resolving a cross-
cultural ethical dilemma
CONTENT BY TOPIC
Feedback Essentials What Is Feedback? “Delivering Difficult Discussion Options: Steps for giving feedback to correct a HMU: Anne Field. “Block
Feedback”, Tim Butler, Preparing to Give Feedback behavior That Defense: How to
Learn how and when to use Deciding When and
various types of feedback to How to Deliver Senior Fellow, Harvard Receiving Feedback Steps for communicating positive Make Sure Your
maximize openness and Feedback Business School feedback Constructive Criticism
Group Projects:
encourage learning. Covers Works.” Sep 2007
Giving Feedback Planning and Delivering Steps for receiving feedback
“Real-time Feedback” ,
information on establishing Effectively Peer-to-Peer Feedback
Sharon Grady, President, Tips for when to give feedback HMU: Cynthia Morrison
a receptive work
Receiving Feedback The Grady Group Soliciting Feedback from Tips for when not to give feedback Phoel. “Feedback That
environment, giving
Openly Employees Works.” Feb 2009
effective feedback, Tips for giving effective feedback
Customizing Feedback “The Power of Feedback”,
receiving feedback openly, Tips for giving feedback in a volatile
Providing Upward Larry Kaye, Senior Vice-
being patient with non- situation
Feedback President, Leadership &
communicators, and Tips for giving feedback to
Organizational
managing barriers to Managing Barriers to uncommunicative people
Development, Fidelity
feedback. Feedback
Investments Tips for responding to vague feedback
Mentors: Interaction Acting When
Planning a feedback session worksheet
Associates, Inc. Feedback Calls for
Change Giving feedback upward assessment
Frequently Asked Planning commitment worksheet

Questions Feedback process evaluation
CONTENT BY TOPIC
Finance Essentials Monitoring Financial “Create Efficiencies”, Discussion Options: Steps for creating a budget HBR: Robert C. Pozen. “Is
Health Cristina Camarero, Finance Creating a Budget It Fair to Blame Fair Value
This primer shows non- Steps for tracking a budget
financial managers how The Income Statement Manager, Tema Grupo Assessing an Investment Accounting for the
Tips for analyzing financial statements
their units fit into the Empresarial Opportunity Financial Crisis?” Nov
The Balance Sheet Tips for budgeting
company’s overall financial Group Projects: 2009
The Cash Flow “Net Present Value”, Annual budgeting and tracking
picture. Includes easy-to- Draft the Group’s Budget
Statement Srikant Datar, Senior worksheet HBR: Mihir A. Desai. “The
understand explanations of
Comparing the Three Associate Dean, Harvard Develop a Proposal Finance Function in a
the income statement, Breakeven analysis worksheet
Financial Statements Business School Global Corporation.” Jul
balance sheet, and cash Initiative proposal worksheet
Measuring Financial 2008
flow statement, plus
Health “When The Numbers
practical advice for pulling
Don't Add Up”, Jacqueline
together a department’s The Budget Process
Murphy, Editorial Director,
budget and justifying an Preparing a Budget Harvard Business Review
investment or expenditure.
Articulating Your Group
Mentor: Chuck Kremer Assumptions
What Is Cost/Benefit “Face Your Fear”, Ash
Analysis? Tyagi, General Manager,
Tata Industries Ltd.
Return on Investment
and Payback Period
“Look Beyond the
Net Present Value and Numbers”, Michael
Internal Rate of Shinton, CFO, Asian Pacific
Return Building Corporation Pty
Sensitivity Analysis Ltd
Estimating
Unquantifiable
Benefits and Costs
Breakeven Analysis
Tracking Performance
Key Terms
CONTENT BY TOPIC
Global Collaboration Doing Business Across “Educate Your Teams”, Discussion Options: Steps for mastering another culture’s HMU: Howard M.
Borders Victor Equisoain, Director, Assessing Cultural customs Guttman. “Are Your
Addresses the critical skills Differences
required to manage a cross- Defining Culture Acciona Steps for building trust between global Global Team Members
Building Trust Among Global Miles Apart?” Feb 2007
cultural collaboration, Building Your Cultural collaborators
“Language Policies”, Collaborators
including negotiating, Intelligence Steps for conducting a cross-cultural
Tsedal Neeley, Assistant Group Projects:
building trust, overcoming negotiation HBR: Mansour Javidan,
Establishing Trust Professor, Harvard Prepare for a Global
language barriers, and Mary Teagarden, and
Negotiating Across Business School Collaboration Steps for aligning roles and
navigating the geographical David Bowen. “Making It
Cultures responsibilities in your global team
and technological challenges Prepare for a Cross-Cultural Overseas.” Apr2010
Overcoming Language “Face-to-Face Contact”, Negotiation Tips for strengthening your cultural
of working across continents.
Barriers Tsedal Neeley, Assistant intelligence
Also helps managers
Professor, Harvard Tips for hiring and working with an HBR Case: Nitin Nohria,
understand national Surmounting
Business School interpreter Katherine Tsang, Mansour
differences and develop their Challenges of Physical
Javidan, and James
cultural intelligences. Distance Tips for communicating with non-
Champy. “From Regional
Additionally provides Aligning a Global native speakers of your language
Star to Global Leader.”
strategies for aligning a global Team Tips for fostering shared identity in Jan 2009
team. your global team
Mentor: Tsedal Neeley Tips for creating a high-performing
global team
Worksheet for documenting cultural
characteristics
National culture self-assessment
Worksheet for documenting
collaborators’ talents and interests
Worksheet for building trust between
collaborators
Worksheet for preparing for a cross-
cultural negotiation
Worksheet for clarifying a global
team’s purpose
Worksheet for aligning global team
roles and responsibilities
CONTENT BY TOPIC
Goal Setting Goal Setting: An “Culture of Achievement”, Discussion Options: Steps for identifying and prioritizing BSR: Janice Koch.
Overview Sri Kommu, Director, Developing Unit Goals goals “Challenges of Target
Is your work organized
Research & Development, Maximizing Goal Success Setting.” Jul 2007
around clear and Setting SMART Goals Steps for accomplishing your goals
meaningful objectives? It MEMC Electronic Materials,
Developing Unit Goals Group Projects: Steps for monitoring your progress
Inc. HBR OnPoint EE: James C.
will be once you’ve Evaluating Unit Goals
Developing Individual Tips for setting unit goals Collins. “Turning Goals
mastered these tools and Setting Individual Goals
Goals “Collaborative Goals”, Linda Tips for setting your team members' into Results: The Power of
techniques for establishing
Maximizing Goal Hill, Professor, Harvard goals Catalytic Mechanisms.”
realistic goals, creating a
Success Business School Tips for increasing goal success Jul 1999
task list, tracking
milestones, and evaluating Accomplishing Goals Goal development worksheet
“The Art of Stretch
achievement. Evaluating Goals Smart goal worksheet
Targets”, Srikant Datar,
Mentors: Penny Locey and Senior Associate Dean, Goal and task worksheet
Linda A. Hill Harvard Business School Obstacles/solutions worksheet
Worksheet for evaluating goals
CONTENT BY TOPIC
Hiring Hiring Overview “Hiring a Top Team”, Neil Discussion Options: Steps for recruiting candidates HBR: Claudio Fernandez-
Gaydon, CEO, Pace Plc. Getting the Information You Araoz, Boris Groysberg,
Techniques for finding, Defining Job Steps for asking interview questions
Need and Nitin Nohria. “The
interviewing, and selecting Requirements Steps for making the hire
“Uncovering Passion”, Tim Evaluating Job Candidates Definitive Guide to
top performers. Covers Recruiting Promising
Butler, Senior Fellow, Tips for finding the right person Recruiting in Good Times
information on screening Candidates Group Projects:
Harvard Business School Tips for screening résumés and Bad.” May 2009
résumés, checking Define Requirements for a
Preparing to Interview
references, asking effective Tips for conducting the interview
Conducting the “The Right Stuff”, Sharon- Position in Your Group HBR: Tamara J. Erickson
questions, making the Interview preparation form
Interview Jordan-Evans, CEO, Jordan- Prepare for a Hiring and Lynda Gratton. “What
hiring decision, and Decision-making matrix worksheet
Maintaining Control of Evans Group Interview It Means to Work Here.”
extending the offer.
the Interview Job profile form Mar 2007
Includes tools for creating a
job profile, preparing for an Asking Effective
HBR Case: Diane Coutu.
interview, and evaluating Questions
“We Googled You.” Jun
job candidates. Asking Personal 2007
Mentor: Linda A. Hill Questions
Evaluating Candidates
Making the Offer
CONTENT BY TOPIC
Innovation and The Manager's Role “Position for Future Discussion Options: Steps for fostering creative conflict: HBR: Teresa M. Amabile
Markets”, Tamar Elkeles, Building a Creative and depersonalizing issues and Mukti Khaire.
Creativity What Are Creativity
VP, Learning & Innovative Team “Creativity and the Role of
How to stimulate creative and Innovation? Steps for promoting creative conflict:
Development, Qualcomm Creative Ideas from surfacing unspoken issues the Leader.” Oct 2008
thinking in an intellectually Key Misconceptions
diverse workgroup. Learn to Outside the Organization Steps for enhancing your own creative
Five Steps in the “You Can't Go It Alone”, HBR: Ed Catmull. “How
assess and then tailor the Creative Process Group Projects: potential
Howard Stevenson, Senior Pixar Fosters Collective
physical and psychological Physical Workspace Tips for providing outside stimulation
Characteristics of Associate Dean, Harvard Creativity.” Sep 2008
environment to stimulate Assessment and for your group
Creative Groups Business School
creative thought, and how Improvement
Different Thinking Tips for enhancing the physical HBR Case: Stephen
to manage the process of
Styles “The Innovation Value Team Brainstorming workspace to facilitate communication Brown, Daniel H. Pink,
innovation for maximum
Chain”, Adrian Beggan, Session and interaction John Chuang, Richard
impact on your Building Intellectual
Director, Sales & Marketing Tips for motivating and rewarding Phelps, and Charlie
organization. Diversity
Intelligence, Google creativity Wrench. “Don't Try This
Mentor: Dorothy Leonard Fostering Creative Offshore.” Sep 2008
Abrasion Tips for brainstorming sessions
“Harnessing Creativity”,
Enhancing the Karim Lakhani, Assistant Creativity checklist
Psychological Professor, Harvard Business Form for setting a target for creative
Environment School change
Enriching the Physical Psychological environment for
Environment creativity assessment
Divergent Thinking Enhancing the creativity of the
Techniques physical workspace worksheet
Convergence Planning for innovation worksheet
Techniques Form for listing attributes
CONTENT BY TOPIC
Innovation Innovation and “Distributed Innovation”, Discussion Options: Steps for developing your vision HMU: Anne Field.
Innovators Karim Lakhani, Assistant Overcoming Resistance to “Cultivating a Healthy
Implementation Steps for building support for your
Professor, Harvard Business Your Innovation Appetite for Risk.” Feb
A framework for turning an Developing an idea
Inspiring Vision of School Maintaining Momentum 2008
innovative idea into reality. Steps for building a preliminary
Innovation is not only about Your Innovation business case
“Revolutionary Ideas”, Group Projects: HMU: Michael Beer,
generating creative ideas. Identifying Build a Support Network for Steps for overcoming resistance
Karim Lakhani, Assistant Russell A. Eisenstat, and
Innovation results when a Stakeholders Your Innovation
Professor, Harvard Business Tips for choosing a sponsor Derek Schrader. “Why
creative idea is put to use. Cultivating Your Win Buy-In for Your Idea from
School Tips for choosing a gatekeeper Good Innovations Don't
However, the Informal Support Key Stakeholders Get to Market.” Oct 2007
implementation phase is Network Tips for choosing an opinion leader
“The Right Kinds of Failure”,
where many good ideas fail. Tips for promoting acceptance of your
Building a Business Howard Stevenson, Senior
Learn how to implement an idea
Case Associate Dean, Harvard
innovation, from crafting a
Communicating with Business School Worksheet for crafting a vision
vision statement to
Stakeholders statement
managing resistance.
Managing Resistance Checklist for evaluating a sponsor
Mentor: Kumar Nochur
to New Ideas and Form for communicating with a
Change stakeholder
Staying Passionate Form for managing communications
About Your Innovation follow-up
Worksheet for overcoming resistance
CONTENT BY TOPIC
Laying Off Employees What Is a Layoff? “Letting People Go”, Imtiaz Discussion Options: Steps for leading post-layoff change HBR: Anthony J. Nyberg
Mahtob, Group Deputy Managing Layoff Survivors and Charlie O. Trevor.
When organizations Taking Care of Steps for preparing for a stressful
downsize, the supervisors Yourself Through a Director, Air Liquide conversation “After Layoffs, Help
Informing Employees Who
responsible for Layoff Survivors Be More
Are Being Laid Off Tips for acknowledging endings after a
“Communication Is Key”, Effective.” Jun 2009
communicating the layoffs Understanding the Group Projects: layoff
Stever Robbins, President,
and managing the Grounds for a Layoff Prepare for a Layoff
Stever Robbins Inc. Tips for holding question sessions after HMU: Stever Robbins.
repercussions face one of
Deciding Whom to Lay a layoff “How to Communicate
the greatest challenges they Communicate with Your
Off “Meet Face to Face”, Tips for working with a Layoffs.” Feb 2009
will ever encounter. This Team After a Layoff
Communicating a Stever Robbins, President, communications coach
topic presents some sound
Layoff to Employees Stever Robbins Inc. List of dos and don'ts for laying off HBR Case: Bronwyn Fryer,
advice on how to best
Informing Employees employees Laurence J. Stybel,
manage this process, and
Who Are Being Laid Maryanne Peabody,
presents the perspective of Layoff preparation checklist
Off Jürgen Dormann, and
the manager as well as the Self-assessment on managing a layoff Robert I. Sutton. “The
direct report. Helping Displaced
Layoff.” Mar 2009
Mentors: Susan Alvey and Workers After a Layoff
Stever Robbins Managing Layoff
Survivors
Leading Your Team
After a Layoff
Learning from a Layoff
Key Terms
Frequently Asked
Questions
CONTENT BY TOPIC
Leading and Motivating What Leaders Really “Everyone is a Leader”, Discussion Options: Steps for adapting your leadership HBR: Nitin Nohria, Boris
Do Larry Downes, CEO, New Using the Right Leadership style to individual needs Groysberg, and Linda-
A synopsis of the essential
Jersey Resources Style Eling. “Employee
tasks of leadership: setting Skills and Steps for formulating a vision
Motivating Employees to Motivation: A Powerful
direction, aligning people, Characteristics of Steps for creating forward momentum
“Coolness Under Fire”, Excel New Model.” Jul 2008
and motivating others. Leaders
Jorge Dominguez, Vice Group Projects: Tips for establishing your credibility
Learn how to recognize the Adapting Your
Provost, International Develop a Vision Statement Tips for developing your leadership HMU: Lauren Keller
skills and characteristics of Leadership Style
Affairs, Harvard University with Your Team skills Johnson. “Motivating
effective leaders, create an
Crafting a Vision That Employees to Go Above
inspiring vision, and Communicate a Vision Tips for creating an inspiring work
Others Will Follow “Give People Credit”, Steve and Beyond.” Aug 2006
energize people to support environment
Aligning People Kerr, Senior Advisor,
and work toward your Emotional intelligence and leadership
Through Successful Goldman Sachs
goals. trait checklist
Communication
Mentor: Linda A. Hill “Leading on a Grand Scale”, Worksheet for developing a vision
Motivating Others
Adi Ignatius, Editor-In- Worksheet for keeping people
Energizing Difficult
Chief, Harvard Business motivated
People
Review Establishing credibility and building a
Creating a Work
holding environment checklist
Environment that
Motivates
CONTENT BY TOPIC
Managing Upward The Purpose of “Work With, Not For, Your Discussion Options: Steps for developing a relationship HMU: Marshall
Managing Upward Boss”, Vineet Kapoor, Clarifying Manager-Team with your manager Goldsmith. “How Can I Do
How well do you work with
Director, Strategic Expectations a Better Job of Managing
your supervisor? Gain Developing a Steps for presenting problems or
Initiatives, Synthes Asia Fostering Manager-Team Up?” Feb 2008
insight into developing a Relationship with Your opportunities up
Pacific Communication
mutually rewarding Manager Tips for working effectively with your
Group Projects: HBR: John J. Gabarro and
relationship, with skills for Communicating with manager
“Boss Management 101”, Build a Strong Relationship John P. Kotter. “Managing
communicating and Your Manager
Lauren Mackler, Executive Tips for negotiating your needs Your Boss.” Jan 2005
negotiating with your with Your Manager
Negotiating with Your Coach, Consultant & Worksheet for understanding your
manager. Includes tips on Present Problems and
Manager Author manager HBR Case: David
presenting problems or Opportunities to Your
Worksheet for understanding yourself Silverman, Gini Graham,
opportunities to your Manager
“Mad Dog”, Ray Carvey, Brad Gilbreath, and
supervisor and accepting Worksheet for monitoring the
COO, & CFO, Harvard Lauren Sontag. “Surviving
responsibility for your effectiveness of your relationship with
Business Publishing the Boss from Hell.” Sep
proposed actions. your manager
2009
Mentors: Katie Carlone and “When to Speak Up”, Worksheet for negotiating with your
Linda A. Hill Linda Hill, Professor, manager
Harvard Business School
CONTENT BY TOPIC
Marketing Essentials Marketing Overview “Transforming Your Brand”, Discussion Options: Steps for market research HBR: Jan-Benedict E.M.
Brian Moore, Vice Understanding Our Steenkamp and Nirmalya
Written especially for non- Marketing Orientation Tips for building a marketing
President, Global Footwear, Competition Kumar. “Don't Be
marketing managers, this Satisfying Your orientation
module includes The Timberland Company Building a Marketing Undersold!” Dec 2009
Customers Tips for creating an effective print ad
fundamentals that will help Orientation
Developing Your “Be Authentic”, Brian Tips for designing a powerful sales HBR: Roland T. Rust,
people throughout the Group Projects:
Marketing Orientation Moore, Vice President, promotion Christine Moorman, and
organization better Conduct Market Research
Defining Your Target Global Footwear, The Tips for evaluating sales Gaurav Bhalla.
understand the importance
Market Timberland Company Develop a New Offering for representatives “Rethinking Marketing.”
of marketing and how it
Your Internal Customers Jan 2010
relates to them. Understanding Your Tips for marketing online
Consumer Market “Exemplary Service”, Rohit
Mentors: Philip Kotler and Tips for selecting the right marketing
Deshpande, Professor, HBR Case: David
Bruce Wrenn Understanding Your communications mix
Harvard Business School Weinberger, Bruce
Organizational Market Worksheet for calculating the lifetime Weindruch, Gillian Arnold,
Understanding Your “Customer Input”, Scott value of a customer James H. Gilmore, B.
Competition Anthony, Managing Customer value equation worksheet Joseph Pine II, and Glenn
Developing Your Director, Innosight Worksheet for conducting a SWOT Brackett. “Authenticity: Is
Marketing Strategy Ventures analysis It Real or Is It Marketing?”
Marketing Mar 2008
Product profile worksheet
Communications
Form for drafting a marketing plan
New Product
Development
From Marketing Plan
to Market
Direct Marketing
Relationship
Marketing
Key Terms
Frequently Asked
Questions
CONTENT BY TOPIC
Meeting Management Types and Purposes of “Action Items”, Ellen Discussion Options: Steps for planning, conducting, and HMU: Tom Krattenmaker.
Meetings Kumata, Managing Preparing for a Meeting following up “Make Every Meeting
A timesaving guide to
planning and conducting Creating an Agenda Director, Cambria Tackling Your Toughest Steps for discussing a problem Matter.” Dec 2007
meetings from start to Consulting Meeting Problems
Preparing for the Steps for building an instant agenda
HMCL: Janice
finish. Covers preparation, Meeting Group Projects:
“Show off Your People”, Tips for preparing a meeting Obuchowski. “Your
keeping the meeting on Plan a Meeting
How Groups Reach Steve Kerr, Senior Advisor, Tips for conducting a meeting Meeting: Who's in
track, and follow-up.
Decisions Goldman Sachs Conduct and Follow Up on a Charge?” Apr 2005
Includes expert advice for Tips for dealing with problem
Conducting a Meeting Meeting
dealing with problem behaviors
When Bad Things “The Meeting Climate”,
behaviors exhibited by Tips for intervening at critical
Happen to Good Linda Hill, Professor,
meeting participants. junctures
Meetings Harvard Business School
Mentors: Interaction Tips for ending a meeting
Associates, Inc. and Ending a Meeting
Tips for on-the-spot recording
Linda A. Hill Following Up After a
Meeting agenda form
Meeting
Meeting planner's checklist
Virtual Meetings
Meeting minutes form
CONTENT BY TOPIC
Negotiating Types of Negotiation “Explore Underlying Discussion Options: Steps for preparing for a negotiation HBR: Jeanne M. Brett, Ray
Needs”, Stever Robbins, Identifying a BATNA and Friedman, and Kristin
A practical guide to Multiphase and Steps for handling a distributive
President, Stever Robbins Reservation Price Behfar. “How to Manage
becoming an effective Multiparty negotiation
Inc. Assessing the Other Side’s Your Negotiating Team.”
negotiator. Includes steps Negotiations Steps for handling an integrative
Interests Sep 2009
to guide you through the Four Key Concepts in negotiation
“Play Your Cards Right”, Group Projects:
negotiation process: Negotiation
Ray Carvey, COO, & CFO, Steps for improving your negotiating Negotiation Newsletter:
assessing your interests as Prepare for a Negotiation
Nine Steps to a Deal Harvard Business Publishing position Max H. Bazerman and
well as those of the other Break Down Barriers to
Negotiation Tactics Steps for closing a deal Deepak Malhotra. “It's
party, developing Agreement
Barriers to Agreement “Do Your Homework”, Tips for establishing the right tone Not Intuitive: Strategies
opportunities that create
Colleen O'Keefe, Senior for Negotiating More
value, avoiding common Mental Errors Tips for getting off to a good start
Vice President, Rationally.” May 2006
barriers to agreement, and Skills of Effective Tips for listening actively
Collaboration Solutions &
implementing strategies to Negotiators Services, Novell Tips for dealing with saboteurs
make the negotiation
Key Terms Tips for managing relationship value
process run smoothly.
Frequently Asked Worksheet for identifying and
Mentor:
Questions improving your BATNA
Marjorie Corman Aaron, JD
Worksheet for determining your
reservation price
Worksheet for assessing the other
side's interests
Worksheet for evaluating your
authority and that of the other side
Sales negotiation planning form
CONTENT BY TOPIC
New Manager Myths About “Attitude Adjustment”, Discussion Options: Steps for building and cultivating your HBR OnPoint EE: Linda A.
Managers Jacqueline Murphy, Surprising Truths About network Hill. “Becoming the Boss.”
Transitions
Editorial Director, Harvard Management Jan 2007
Concepts and practical Roles and Steps for strengthening your
Business Review Group Managing the Stress of the
advice to help a new Expectations emotional intelligence
Transition HMU: Lauren Keller
managers make a Setting Agendas and Tips for assessing your progress
“Manager as Decision Group Projects: Johnson. “Helping New
successful transition to the Building Tips for influencing others
Maker”, Aus Al-Tawil, Strengthen Your Emotional Managers Succeed.” Feb
managerial role. Learn Taking a Broader View Manager, Reservoir Intelligence Tips for introducing new policies and 2008
common myths of
Managing Teams Characterization Dept., practices
management, the nature of Build Your Support Network
Managing Individuals Saudi Aramco Tips for leveraging resources in your HBR Case: Gordon Adler,
the transition process from
first year Thomas J. Delong, Ellen
individual contributor to Putting It All Together
“The Boss Myth”, Linda Hart, Kathleen Collman,
manager, how to enhance Promoting Diversity Best manager-worst manager
Hill, Professor, Harvard John Doumani, Joseph L.
your self-knowledge, ways and Understanding worksheet
Business School Galarneau, and Julie
to build effective teams, Group Culture Checklist for new managers Johnson. “When a New
and how to cope with the
Building Self- Emotional intelligence self-assessment Manager Stumbles, Who's
stresses and emotions that
Awareness Contact sheet for new managers at Fault?” Mar 1996
characterize the managerial
role. The Power of Worksheet for adapting your
Emotional Intelligence managerial style
Mentor: Linda A. Hill
Coping with New
Emotions
Reaping the Rewards
Frequently Asked
Questions
CONTENT BY TOPIC
Performance Appraisal The Purpose of “Feedback Sparks Growth”, Discussion Options: Steps for preparing for a performance HMU: Tom Krattenmaker.
Assessing Robin Jarvis, Senior Tackling Performance appraisal meeting “Appraising Employee
Prepare, conduct, and
Performance Manager, Leadership Appraisal Challenges Performance in a
follow up a performance Steps for conducting a performance
evaluation meeting. Preparing for a Management, H.E.B. Documenting Employee appraisal meeting Downsized Organization.”
Includes guidelines on Performance Groceries Performance May 2009
Tips for preparing for a performance
appropriate documentation Appraisal Meeting Group Projects: appraisal meeting
“Be Aware of Your Biases”, HMU: Beverly Ballaro.
and handling problem Conducting a Prepare for and Conduct a
VG Narayanan, Professor, Tips for conducting a performance “Making Performance
situations, as well as Performance Performance Appraisal
Harvard Business School appraisal meeting Reviews Less Stressful—
specific before, during, and Appraisal Meeting
Document an Employee’s Performance appraisal preparation for Everyone.” Jan 2008
after steps designed to
Recording the “Cumulative Performance checklist
reinforce desirable behavior
Meeting Conversations”, June
and effect change where Performance appraisal evaluation
Following Up Delano, Partner, ClearLake checklist
needed.
Frequently Asked Group
Mentor: Kathleen Jordan Individual development plan
Questions worksheet
CONTENT BY TOPIC
Performance Performance “Take Risks”, Dan Groneck, Discussion Options: Steps for measuring performance HBR: Andrew Likierman.
Measurement Director, Program Deciding What to Measure “The Five Traps of
Measurement Steps for communicating performance
Overview Integration, The Boeing Performance
Learn how to measure your Performance Measurement data to your group
Key Performance Company Measurement.” Oct 2009
group’s performance by Pitfalls
applying a disciplined process Indicators Tips for launching the performance
“Driven by a Purpose”, Group Projects: BSR: Robert Kaplan.
to performance Performance Measure Our Team’s measurement process
Srikant Datar, Board “Target Setting.” May
measurement. Measurement Performance
Member, Novartis Tips for defining objectives 2006
Systems
Mentor: Robert S. Kaplan Get to Know Our
Performance “Mission and Objectives”, Tips for creating performance metrics
Organization’s Performance
Measurement as a Bob Kaplan, Professor, Measurement System
Deciding What to Harvard Business School Tips for setting performance targets
Measure
Worksheet for understanding key
Gathering performance indicators
Performance Data
Interpreting Worksheet for understanding your
Performance Results company's performance measurement
Avoiding Performance system
Measurement Pitfalls
Worksheet for deciding which
From Performance performance aspects to measure
Measurement to
Performance Worksheet for setting performance
Management targets
Key Terms
Worksheet for tracking performance
results
CONTENT BY TOPIC
Persuading Others Persuasion Overview “The Power of Inquiry”, Discussion Options: Steps for defining a unique value HMU: Christina Bielaszka-
Sharon Grady, President, Winning Minds and Hearts proposition DuVernay. “Take a
Master the art and science Building Your
behind successful Credibility The Grady Group Overcoming Resistance to Steps for introducing a new organizing Strategic Approach to
persuasion— and begin Your Idea metaphor Persuasion.” Jul 2008
Understanding Your
“Understand Motivations”,
changing others’ attitudes, Audience Group Projects: Steps for reading your audience
Jorge Dominguez, Vice HMU: Judith A. Ross.
beliefs, or behavior to Strengthen Your Credibility quickly
Winning Your Provost, International “Three Ways to Be More
create win-win solutions.
Audience's Mind Affairs, Harvard University Craft a Persuasion Strategy Tips for keeping your message simple Persuasive.” Dec 2008
Formal authority no longer
Winning Your for a Key Audience Tips for speaking with confidence
gets managers as far as it
Audience's Heart “High Impact Story Telling”, Tips for using body language
used to. To do their job—
Overcoming Brad Holst, Principal &
accomplishing work Tips for using statistics
Resistance Executive Director, Mandel
through others—managers Tips for using visual aids
Communications
must develop and use Understanding
Persuasion self-assessment
persuasion skills rather than Persuasion Triggers
“Framing the Big Picture ”, Worksheet for establishing your
simply issue orders. Leveraging the Power Scott Anthony, Managing credibility
Mentor: Harry Mills of Audience Director, Innosight
Worksheet for understanding your
Key Terms Ventures
audience
CONTENT BY TOPIC
Presentation Skills Presentation “Tap the Power of Discussion Options: Steps for setting up a presentation HBR: Peter Guber. “Four
Overview Visuals”, Sarah Green, Laying the Foundation for a Truths of the Storyteller.”
Sound advice on preparing Steps for creating a presentation
Assistant Editor, Harvard Presentation Dec 2007
and delivering Laying the Foundation Steps for practicing and evaluating
presentations that for Your Presentation Business Review Group Organizing Your
Tips for setting up a presentation HBR: Nick Morgan. “How
command attention, Deciding What to Say Presentation
“Body Language”, Nick Group Projects: Tips for organizing a presentation to Become an Authentic
persuade, and inspire.
Organizing Your Morgan, President, Public Speaker.” Nov 2008
Includes rehearsal Evaluating a Presentation Tips for creating visuals
Presentation Words, Inc.
techniques as well as tips Working as a Team to Tips for presenting effectively
Using Visuals
for creating and using more Prepare a Presentation Preliminary planning worksheet
Rehearsing “The Invisible Audience”,
effective visuals. Also
Brad Holst, Principal & Audience characteristics worksheet
addresses the importance Presenting Effectively
Executive Director, Presentation context worksheet
of understanding your Handling Questions Mandel Communications
objectives and your Presentation outline worksheet
Making Group
audience to create a Logistics worksheet
Presentations “5-Plus-1 Slide Strategy, ”
presentation with impact.
Evaluating Your Brad Holst, Principal & Objections worksheet
Mentor: Nick Morgan Executive Director,
Presentation
Mandel Communications
CONTENT BY TOPIC
Processes Improvement Understanding “Haste Makes Waste”, Discussion Options: Steps for improving a process HBR: Robert S. Kaplan and
Business Processes Esther Alegria, Vice Prioritizing Process David P. Norton.
When you improve your Steps for creating a functional activity
President, Manufacturing & Improvement Efforts “Mastering the
team’s business processes, What Is Business flowchart
GM, Biogen Idec Inc. Analyzing a Problem Process Management System.”
you generate valuable Process Steps for envisioning a better process
results for your Improvement? Jan 2008
“Simplicity”, Sri Kommu, Group Projects: Tips for developing a process mindset
organization. But knowing Planning a Process Benchmark a Problem
Director, Research & in your team HBR: Michael Hammer.
which processes to change, Improvement Process
Development, MEMC Tips for prioritizing process- “Process Audit.” Apr 2007
how to change them, and Redesign a Problem Process
Analyzing the Existing Electronic Materials, Inc. improvement efforts
how to ensure that they
Process
deliver the best outcomes Tips for benchmarking and researching
Redesigning Your “Fixing Potholes”, Bob best processes
can be challenging. Learn
Process Kaplan, Professor, Harvard
what business processes Tips for redesigning a process
Acquiring Needed Business School
are; why improving them is Tips for overcoming resistance to a
essential; and how to carry Resources
redesigned process
out a business process Implementing Your
Checklist for deciding whether process
improvement initiative. Redesigned Process
improvement is necessary
Mentor: Mark McDonald Continually Improving
Worksheet for planning a process
Your Process
redesign
Worksheet for creating a functional
activity flowchart
Process report card
Worksheet for process benchmarking
CONTENT BY TOPIC
Project Management Project Management “Define Success Upfront”, Discussion Options: Steps for building an effective project HBR: Gary Klein.
Overview Adrian Beggan, Director, Capturing Lessons from Past team “Performing a Project
Learn the nuts and bolts of
Sales & Marketing Projects Premortem.” Sep 2007
project management, Identifying Project Steps for building a Gantt chart
Intelligence, Google Balancing a Project’s
including project planning, Needs and Objectives Steps for developing a critical path
Competing Demands HMU: Loren Gary. “Will
budgeting, team-building, Understanding
“Clarify Roles”, Kate Tips for getting your WBS right Project Creep Cost You—
execution, and risk analysis. Group Projects:
Competing Demands
Sweetman, President, Manage a Project’s Risks Tips for scheduling a project or Create Value.” Jan
Covers useful tools and and "Scope Creep"
Sweetman Consulting Tips for selecting project-management 2005
techniques such as GANTT Define a Project’s Critical
Defining Roles and
and PERT charts, Work Path software
Responsibilities “The Equation for HBR Case: Eric McNulty.
Breakdown Structure, and Tips for putting a late project back on
Creating a Project Change”, June Delano, “They Bought In. Now
variance analysis. schedule
Charter Partner, ClearLake Group They Want to Bail Out.”
Mentor: Mary Grace Duffy Worksheet for identifying your project Dec 2003
Developing High-Level
“Choose the Right objectives
Estimates
People”, Allison Rimm, Project charter worksheet
Assembling Your Team
Senior Vice President, Worksheet for developing high-level
& Assigning Tasks
Strategic Planning & estimates
Developing a Budget Information Management,
Worksheet for assessing project team
Developing a Schedule MGH
members' skills
Creating a
Meeting minutes form
Communications Plan
Worksheet for monitoring project
Launching and
progress
Monitoring the
Project Form for capturing lessons learned
Managing Risk
Wrapping Up the
Project
CONTENT BY TOPIC
Retaining Employees Employee Retention “What Employees Value”, Discussion Options: Steps for managing exhausted HMU: Anne Field and Ken
Overview Sharon-Jordan-Evans, CEO, Hiring People Who Will Stay employees Gordon. “Do Your Stars
Why do employees stay
with—or leave—their jobs? Why Is Retention Jordan-Evans Group Steps for diagnosing and closing See a Reason to Stay?”
Keeping Your Best
Learn strategies for More Important Than retention gaps May 2008
Employees on Board
Ever? “The Stay Interview”,
attracting and keeping top Group Projects: Tips for getting good people to stay
Sharon-Jordan-Evans, CEO, HBR: Sylvia Ann Hewlett,
performers, how to handle What Makes Conduct "Stay Interviews" to
Jordan-Evans Group Tips for building your retention task Laura Sherbin, and Karen
common obstacles to Retention So Improve Retention in Your force Sumberg. “How Gen Y and
retention such as burnout Challenging? Group
“Love What You Do”, Tips for building your online internal Boomers Will Reshape
and work/life imbalance, Shape Your Team's
The Special Challenges Beverly Kaye, CEO, Career job-search tool Your Agenda.” Jul 2009
and how to develop "Microculture" to Improve
of a Diverse Work Systems International
programs that address the Tips for using training to foster
Force Retention HBR Case: Edward E.
diverse needs and interests retention
Hiring Right: The First “Express Gratitude”, Lawler III. “Why Are We
of your workforce. Tips for recognizing the early warning
Step to Retention Beverly Kaye, CEO, Career Losing All Our Good
Mentors: James Waldroop signs of defection
Stay Competitive Systems International People?” Jun 2008
and Timothy Butler Tips for hooking the right prospects
Cultivate the Right
Worksheet for conducting a stay
Culture
interview
Help Managers Help
Worksheet for calculating the cost of
Employees Stay
replacing a specific employee
Help Employees Avoid
Work culture survey
Burnout
Retention self-assessment
Frequently Asked
Questions
Key Terms
CONTENT BY TOPIC
Strategic Thinking Strategic Thinking “Share the Vision”, Cynthia Discussion Options: Steps for understanding your HBR: Eric Beinhocker, Ian
Overview Montgomery, Professor, Evaluating a Project’s company's and unit's strategies Davis, and Lenny
Learn how to recognize the
Harvard Business School Strategic Potential Mendonca. “The 10
personal traits, behaviors and Defining Steps for balancing short-term
Strategizing Solutions to a Trends You Have to
attitudes, and cognitive Characteristics of requirements with long-term goals
“Business Choices”, Problem Watch.” Jul 2009
capacities that strategic Strategic Thinkers Tips for seeing the big picture
Cynthia Montgomery, Group Projects:
thinkers demonstrate. Strategic Thinking as a
Professor, Harvard Tips for clarifying strategic objectives HBR: W. Chan Kim and
See the Big Picture
Process
Mentor: David J. Collis Business School Tips for identifying relationships, Renée Mauborgne. “How
Seeing the Big Picture Define Strategic Objectives
patterns, and trends Strategy Shapes
for Our Team
Clarifying Strategic “Operation One Voice”, Tips for thinking creatively Structure.” Sep 2009
Objectives Rohit Deshpande,
Tips for analyzing information
Identifying Professor, Harvard
Business School Tips for prioritizing your actions
Relationships,
Patterns, and Trends Tips for making trade-offs
“Values In Action”, Allison Strategic thinking self-assessment
Thinking Creatively
Rimm, Senior Vice
Analyzing Information Worksheet for seeing the big picture
President, Strategic
Prioritizing Your Planning & Information Worksheet for clarifying strategic
Actions Management, MGH objectives
Making Trade-Offs Worksheet for identifying

relationships, patterns, and trends
Worksheet for thinking creatively
Worksheet for analyzing information
Worksheet for prioritizing your actions
Worksheet for making trade-offs
CONTENT BY TOPIC
Strategy Execution Strategy Overview “Think Ahead”, Adrian Discussion Options: Steps for conducting a SWOT analysis HBR OnPoint EE: Joseph L.
Beggan, Director, Sales & Defining Measures and Bower and Clark G.
Learn what strategy is, how The Strategic Plan Steps for determining priority issues
Marketing Intelligence, Objectives Gilbert. “How Managers'
senior management and The Strategic Planning Steps for identifying objectives
Google Implementing a Strategic Everyday Decisions
units work together to Process Initiative Tips for navigating interlocks Create—or Destroy—Your
develop strategy, and how
Strategic Initiative “Adapt Your Strategy”, Tips for managing alignment Company's Strategy.” Feb
units support a company’s Group Projects:
Action Plan Imtiaz Mahtob, Group 2007
strategy by developing and Conduct a SWOT Analysis for a Tips for establishing accountability
Defining Objectives Deputy Director, Air Strategic Initiative
executing action plans for Worksheet for conducting a SWOT
and Metrics Liquide HBR: Gary L. Neilson,
strategic initiatives. In many Create an Action Plan for a analysis
Determining Karla L. Martin, and
companies, senior Strategic Initiative Worksheet for developing an action
Resources “Performance Objectives”, Elizabeth Powers. “The
management and units are plan
Bob Kaplan, Professor, Secrets to Successful
involved in the strategic Clarifying Interlocks
Harvard Business School Worksheet for determining objectives Strategy Execution.” Jun
planning process. Why? Keeping Action Plans from key result areas 2008
This ensures that a Aligned and on Course “Dynamic Strategy”, Alignment checklist
company’s strategies—both
Establishing Cynthia Montgomery,
corporate and unit—are Creating an environment for
Accountability Professor, Harvard
tightly aligned and that excellence checklist
Creating an Business School
successful implementation
can follow. Environment for
Excellence “Core Purpose”, Cynthia
Mentor: C. Davis Fogg Montgomery, Professor,
Evaluating and
Rewarding
Performance
CONTENT BY TOPIC
Stress Management Overload and Toxic “The Viscious Stress Cycle”, Discussion Options: Steps for quick stress reduction HMU: Judith A. Ross.
Worry Bronwyn Fryer, Mastering the Art of Positive “Monitor and Manage
Learn the difference Steps for decreasing toxic worry
Contributing Editor, Self-Talk Your Stress Level for Top
between positive stress Positive Stress and Tips for managing worry
Harvard Business Review Managing Stress in Our Performance.” Apr 2009
that enhances productivity Productive Worry
Group Group Tips for setting stress-reducing goals
and negative stress that Assessing Your Stress Group Projects: Tips for coping with difficult coworkers HBR OnPoint EE: Edward
breeds tension, lowers Level
“Chop Goals Down To Size”, Adopt Stress-Reducing M. Hallowell. “Overloaded
productivity, and undercuts Tips for listening effectively to a
Taking Charge of Stever Robbins, President, Habits Circuits: Why Smart
job satisfaction. Includes worried colleague
Stress Stever Robbins, Inc. People Underperform.”
strategies for dealing with Turn Worry into Action Worry self-assessment
Turning Worry into Jan 2005
underlying causes of worry Life changes as stressors checklist
Action “Take Time to Disconnect”,
and stress, with tactical
Connecting with Flemming Pedersen, Chief Workplace stress assessment
advice and coping
Others of Division, Danish Ministry
mechanisms for immediate
of Economic & Business
problem management. Connecting with
Affairs
Mentor: Edward Hallowell, Yourself
MD Letting Your Body
Help You Relieve
Stress
Practice Good Stress
Habits
Frequently Asked
Questions
CONTENT BY TOPIC
Team Leadership What Is a Team? “Not Another Flowchart! ”, Discussion Options: Steps for launching a team HBR: Lynda Gratton and
Jayne Johnson, Director, Building a High-Performing Tamara J. Erickson. “Eight
Learn how to establish a Seven Steps to an Steps for building an effective team
Learning & Development, Team Culture Ways to Build
team with the right mix of Effective Team Steps for addressing team conflicts
General Electric Forming a Team Collaborative Teams.”
skills and personalities and Forming a Team through private channels
create a culture that Nov 2007
Building Team Culture “Surviving Mt. Everest”, Steps for holding an open team
promotes collaborative Group Projects:
Planning for Success Mike Roberto, Professor, discussion about conflicts HMU: Judith A. Ross.
work. Covers steps to Evaluating Team
Operating As a Team Bryant University Performance Tips for creating a team charter “Make Your Good Team
leading an effective team
Improving Team Leadership Tips for defining team goals Great.” Dec 2008
and includes innovative, Evaluating
“Do Actions Speak Louder Skills
easy-to-implement self- Performance Tips for hosting a launch meeting
Than Words? ”, Paul HBR Case: Hollis
evaluation tools. Being a Team Player Checklist for evaluating yourself as a
Michelman, Executive Heimbouch, Marshall
Mentors: Donna D. Conlin Editor, Harvard Business team leader Goldsmith, Nancy
and Linda A. Hill Review Group Worksheet for deciding whether to Bologna, Martin Puris,
assemble a team and Jon R. Katzenbach.
“Transparency”, Jacqueline Worksheet for developing a team “Should This Team Be
Murphy, Editorial Director, charter Saved?” Jul 2001
Harvard Business Review
Role clarification worksheet
Group
Worksheet for assessing team
member's skills
Checklist for assessing your team's
goals
CONTENT BY TOPIC
Team Management Understanding How “Seek Feedback”, Mike Discussion Options: Steps for keeping team meetings on HMU: Anne Field.
Teams Get Derailed Roberto, Professor, Bryant Selecting a Decision Process the right track “Diagnosing and Fixing
Focus is essential to
effective teamwork. Learn Fostering Team University Managing Conflicts in Your Steps for resolving conflicts Dysfunctional Teams.”
how to diagnose and Identity Team Mar 2009
Steps for evaluating your team
“Generation Gaps”, Sharon-
overcome common Helping Your Team Group Projects:
Jordan-Evans, CEO, Jordan- Tips for building team performance HMU: Jim Kling. “Tension
problems—such as poor Make Decisions Improve Your Team's
Evans Group Tips for improving team in Teams.” Jan 2009
communication and Effectiveness
Promoting Better communication
interpersonal conflict—that
Team Communication “On The Line”, June Delano, Foster a Strong Sense of HBR Case: Sarah Cliffe,
can impede team progress, Tips for making the most of conflict
Resolving Team Partner. ClearLake Group Identity in Your Team Mary Rowe, Chris
learn to take corrective Tips for balancing bossing with
Conflicts McKenzie, Chuck
measures to remove team empowering
Encouraging Team McKenzie, Kathy Jordan,
problems and improve Team audit - how are we doing?
Participation and James Waldroop.
team performance.
Team identity assessment “What a Star—What a
Mentor: Anne Donnellon Fostering Creativity in
Worksheet for resolving a Jerk.” Sep 2001
Your Team
disagreement
Helping Your Team
Avoid "Groupthink" Groupthink assessment
Improving a Team
Leader's Skills
CONTENT BY TOPIC
Time Management Why Manage Your “Priorities”, Stever Robbins, Discussion Options: Steps for managing your time HMU: Paul Michelman,
Time? President, Stever Robbins Setting Your Daily Priorities Alistair Corbett, and Glen
This module will help you Steps for saying no to your boss
Inc and Schedule Williams. “Resist the Urge
master effective time Identifying and Tips for delegating
management techniques. Prioritizing Goals Defeating Common “Time- to Overreach—and Win
“Productivity”, Aus Al- Tips for making the most of your travel Back Valuable Time.” Jun
Learn how to analyze how Breaking Goals into Wasters”
Tawil, Manager, Reservoir time 2005
you currently spend your Tasks Group Projects:
Characterization Dept., Tips for getting the most from
time and pinpoint How Am I Spending My
Analyzing How You Saudi Aramco meetings HMU: Melissa Raffoni.
opportunities for Time? — Tracking Daily
Spend Your Time “Are You Spending Your
improvement, set goals, Work Patterns Tips for using telework effectively
Recognizing and “Dinner at Six”, Allison Time the Right Way?” Jul
prioritize tasks, plan your Improving Work/Life Tips for working from home
Defeating Common Rimm, President & CEO, 2006
time efficiently using Balance Worksheet for identifying and
"Time-Wasters" Allison Rimm Associates
scheduling tools, control prioritizing your goals
time-wasters, and evaluate Scheduling Time More
Effectively - Worksheet for breaking goals into
your schedule once it is
tasks
underway. Monitoring and
Improving Your Time- Daily activity log chart
Mentor: David Stauffer
Management Worksheet for identifying and
Strategies evaluating time-wasters
Dealing with Time- To-do list
Wasting Bosses
Balancing the
Demands on Your
Work and Personal
Time
Helping Your
Employees Manage
Their Time
CONTENT BY TOPIC
Virtual Teams Working with a Virtual “Coaching Across Discussion Options: Steps for assembling a virtual team HMU: Karen Boda and
Team Cultures”, Alan Brewer, How Your Virtual Team Will Rebecca Hinkle. “Five Tips
Concrete suggestions for Steps for communicating with a virtual
Director, Executive Work Together for Better Virtual
forming virtual teams, Establishing a team
Development & Global Communication in Your Meetings.” Mar 2008
including assessing their Foundation for Steps for laying a technology
Learning, Turner Virtual Team
technology and Success foundation
Broadcasting Group Projects: HMU: Howard M.
communication needs, Fostering Team Steps for creating a work plan Guttman. “Are Your
structuring the team to Evaluate Your Virtual Team's
Identity and
“When Technology Fails Effectiveness Steps for creating a lending library Global Team Members
build trust, and keeping the Collaboration
You”, Tsedal Neeley, Steps for maintaining version control Miles Apart?” Feb 2007
team on track. Establish Technology
Aligning Team Assistant Professor, of documents
Mentors: Jessica Lipnack Members through Resources for Your Virtual
and Jeffrey Stamps Communication Team Tips for writing an email message
Coaching a Virtual “Inconvenience Everyone Tips for leaving voice mail

Team Equally”, June Delano, Tips for making conference calls
Making Technology Partner, ClearLake Group Tips for sending faxes
Decisions Tips for establishing a project website
“Central Intelligence”, Dan
Using Technology for Tips for deciding which
Groneck, Director,
Live Meetings communication to use
Program Integration, The
Boeing Company Contact information form for virtual
team members
Worksheet for setting up a virtual
team
Worksheet for identifying roles and
responsibilities
Culture check worksheet
Virtual team work plan
CONTENT BY TOPIC
Writing Skills Understanding the “Find Your Voice”, Sarah Discussion Options: Steps for planning your writing task HMCL: Holly Weeks. “The
Basics Green, Editorial Director, Taking a "Reader-Centered" Best Memo You'll Ever
Skillful writing helps you Steps for editing for content
Harvard Business Review Approach Write.” Apr 2005
accomplish your business Getting Started Steps for editing for style
Group Writing Effective E-Mail
objectives and extends your Organizing Your Tips for using the order of importance HMU: John Clayton. “Five
influence as a manager. Material Group Projects:
“High Impact E-Mail”, method Quick Ways to Trim—and
Learn to create clearer, Peer-to-Peer Editing
Writing the First Draft Deborah Dumaine, Tips for using the compare and Improve—Business
more effective written Collaborative Team Writing
Structuring President, Better contrast method Writing.” Sep 2008
communications. Includes
Paragraphs Communications Tips for writing an e-mail message
specific guidelines for
preparing memos, letters, Editing for Content Tips for writing a business memo
“Writing for Strategic
emails, and other common Editing for Style Tips for writing a business letter
Advantage”, Deborah
business documents. Drafting E-mail Dumaine, President, Better Tips for writing a proposal
Mentor: Deborah Dumaine Communications Focus sheet™
Document organizing guide
“Customer Service Via E-
Mail”, Deborah Dumaine, Designing for visual impact reference
President, Better guide
Communications Be your own editor checklist
Updated May 2010
Additional versions available in multiple languages to support your global initiatives.
© Copyright 2010. Harvard Business School Publishing. All rights reserved.

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HARVARD MANAGEMENTOR® 11 www.harvardbusiness.

PRACTICE: Provides a real-world, interactive scenario and self-test to ADDITIONAL FEATURES:

Mentor: Susan Alvey Manager's planning worksheet for

Frequently Asked Planning commitment worksheet

Making Trade-Offs Worksheet for identifying

Coaching a Virtual “Inconvenience Everyone Tips for leaving voice mail

Updated May 2010

Additional versions available in multiple languages to support your global initiatives.

© Copyright 2010. Harvard Business School Publishing. All rights reserved.

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