Trouble Shooting Guide, Mechanical

Trouble Shooting Guide, Mechanical

Applicable for W380, Z555
Contents
1 General ................................................................................................................................. 2
Service functions in the software ................................................................................... 3
Misuse and other no warranty issues ............................................................................ 4
Liquid Damage............................................................................................................... 5
2 Bluetooth Problems............................................................................................................... 6
3 Camera Problems ................................................................................................................. 7
4 Charging/Capacity Problems ................................................................................................ 9
5 Data Transfer Problems using a Data Cable ........................................................................ 9
6 Display Problems ................................................................................................................ 10
7 Ear Speaker (Receiver) Problems ...................................................................................... 16
8 FM Radio Problems ............................................................................................................ 17
9 Hands-Free Problems ......................................................................................................... 17
10 Illumination Problems.......................................................................................................... 18
11 Key Problems...................................................................................................................... 22
Keyboard: .................................................................................................................... 22
Volume Key: ................................................................................................................ 24
Key lock: ...................................................................................................................... 25
Touch Keys:................................................................................................................. 26
12 Memory Card Problems ...................................................................................................... 28
13 Microphone Problems ......................................................................................................... 29
14 Network/Signal Problems.................................................................................................... 30
15 Power Problems.................................................................................................................. 31
16 Rear Speaker Problems...................................................................................................... 32
17 SIM Problems...................................................................................................................... 34
18 Vibrator Problems ............................................................................................................... 35
19 Revision History .................................................................................................................. 36
1208-3970 2
© Sony Ericsson Mobile Communications AB
1 General
This document outlines the mechanical repairs that should be made in an attempt to fix the common failures that are seen in the
field. To gain a complete understanding of how to test and repair a unit, this document should be used in conjunction with the Test
Instructions, Mechanical and the Working Instructions, Mechanical.
NOTE! A unit should always be inspected for liquid damage and flashed with latest software before using the
Mechanical Trouble Shooting Guide. Refer to the Mechanical Test Instructions for details regarding upgrading
software.
NOTE! If all of the repair actions listed in this document for addressing a problem have been performed and a unit still
is not working, handle the unit according to your local Sony Ericsson Representative.
1208-3970 2 2(36)
Service functions in the software

The service menu will be accessed with the following key combination.
⇒*⇐⇐*⇐*
The service menu options are:
Service info
Service Settings
Service tests
Text labels
Under the “Service tests” option, the phone’s software has a built in service functionality that allows you to test some of the phones
functions. It looks like this:
Main display
External display
LED/illumination
Keyboard
Speaker
Earphone
Microphone
Vibrator
Camera
Memory Stick
FM Radio
Real time clock
Total call time
Security
NOTE: Different names may occur depending on language setting and customization.
1208-3970 2 3(36)
Misuse and other no warranty issues

A phone that is damaged due to misuse is not covered by warranty. This section shows many of the signs of misuse that are seen
in the field. Please refer to local directives on how a phone that appears to be damaged due to misuse should be handled.
Below are some examples of damage due to misuse that are not covered by warranty.
Front window broken due to

LCD cracked due to drop. Clear scratches Mark after drop
misuse.
Corrosion components on the PCB. Corrosion components on the PCB. Components damaged by liquid System connector damaged by liquid
1208-3970 2 4(36)
Liquid Damage
Before any tests are performed, an inspection of the liquid intrusion indicator should be made. If the liquid intrusion
indicator is red, this is an indication of possible liquid exposure. If the liquid intrusion indicator suggests liquid exposure,
please consult your local SEMC representative for handling instructions.
Location of the liquid intrusion indicator
The following pictures show the difference between an indicator that has been in contact with liquid and one that has not.
Not Exposed to Liquid Exposed to Liquid
1208-3970 2 5(36)
2 Bluetooth Problems
Problem Area Items to Inspect Repair Action Inspection Reference
Will not connect Inspect the Bluetooth antenna • If the contact pads are dirty or
with a functional contact pads on the circuit board and oxidized, clean them
Bluetooth device the Bluetooth antenna • If the contact pads are damaged,
escalate to an electrical repair level
• If the Bluetooth antenna is dirty or
damaged, replace the lower front
cover
If the issue is not resolved Æ • Replace the lower front cover

assembly, if it has not already been
replaced
If the issue is still not resolvedÆ • Escalate to an electrical repair level
1208-3970 2 6(36)
3 Camera Problems
Lines or marks in Visually inspect the camera window • If dirty, clean the camera window
picture
• If scratched or damaged, replace
upper back cover
If the issue is not resolved Æ • Replace the hinge FPC
1208-3970 2 7(36)

Camera not Inspect hinge FPC and its • If the hinge FPC is damaged, replace
functioning connections to the upper and lower it
properly circuit boards
• If the hinge FPC’s connection to the
upper PBA is damaged, replace the
upper PBA
• If the hinge FPC’s connection to the
main circuit board is damaged,
If the issue is not resolved Æ • Replace the hinge FPC, if it has not
already been replaced
1208-3970 2 8(36)
4 Charging/Capacity Problems
Phone is not Inspect the battery connector • If dirty or oxidized, clean the battery
charging properly connector’s contact pins
• If damaged, escalate to an electrical
repair level
Inspect the system connector • If the system connector is dirty or

oxidized, clean it
• If the system connector is damaged,
If the issue is not resolvedÆ • Escalate to an electrical repair level
5 Data Transfer Problems using a Data Cable

Problem Inspect the system connector • If the system connector is dirty or
transferring data oxidized, clean it
using a direct • If the system connector is damaged,
connection escalate to an electrical repair level
1208-3970 2 9(36)
6 Display Problems
Neither display is Check whether the phone vibrates If activation of the vibrator and
functioning when you press the power key and illumination of the keyboard are not
whether the keyboard illuminates detected, refer to the “Power Problems”
after the phone vibrates section
Inspect the hinge FPC’s connection • If improperly connected, establish
to the lower circuit board proper connection
• If dirty or oxidized, clean both halves
of the connection
• If the portion of the connection on
the hinge FPC is damaged, replace
the hinge FPC
• If the circuit board portion of the
connection is damaged, escalate to
an electrical repair level
to the Upper PBA proper connection
of the connection
the hinge FPC is damaged, replace
the hinge FPC
the Upper PBA is damaged, replace
the Upper PBA
1208-3970 2 10(36)

Neither display is Inspect each display’s connection to • Make sure each display is properly
functioning the Upper PBA connected and secured
(Cont’d)
If the issue is not resolved Æ • Replace the Upper PBA, if it has not
If the issue remains unresolved Æ • Replace the hinge FPC, if it has not
If the issue is still not resolved Æ • Escalate to an electrical repair level
1208-3970 2 11(36)

W380 only: The Inspect outer display’s connection to • Make sure the outer display’s ZIF
outer display is the Upper PBA connection is properly connected and
not functioning secured
when the phone
is closed, but the • If the outer display’s flex is damaged,
touch keys do replace the outer display
illuminate when • If the ZIF connector is damaged,
touched. replace the Upper BPA
Inspect the hinge FPC’s connection • If either half of the connection is
to the Upper PBA damaged, replace the hinge FPC or
Upper PBA as necessary.
If the issue is not resolved Æ • Replace the outer display, if it has

not already been replaced
If the issue remains unresolved Æ • Replace the Upper PBA, if it has not
1208-3970 2 12(36)

W380 only: The With the phone in the closed • If the inner display is on when the
outer display is position, check to see if the inner phone is closed, replace the
not functioning display is on. Keyboard FPC assembly
when the phone
is closed and the
touch keys do
not illuminate
when touched.
(Make sure the
key lock is turned If the issue is not resolved Æ • Replace the Upper PBA
off)

Z555 only: The With the phone in the closed • If the inner display is on when the
outer display is position, check to see if the inner phone is closed, replace the
not functioning display is on. Keyboard FPC assembly
when the phone
is closed.
Inspect outer display’s connection to • Make sure the outer display’s ZIF
the Upper PBA connection is properly connected and
secured
• If the outer display’s flex is damaged,
replace the outer display
• If the ZIF connector is damaged,
replace the Upper BPA
1208-3970 2 13(36)

Z555 only: The Inspect the hinge FPC’s connection • If either half of the connection is
outer display is to the Upper PBA damaged, replace the hinge FPC or
not functioning Upper PBA as necessary.
when the phone
is closed. (Cont’d)
If the issue is not resolved Æ • Replace the Outer Display
If the issue is still not resolved Æ • Replace the Upper PBA
If the issue remains unresolvedÆ • Escalate to an electrical repair level

The inner display Perform the following actionÆ • Replace the Keyboard FPC
is not functioning assembly
and the outer
display remains
on no matter
whether the
phone is opened
or closed
1208-3970 2 14(36)

The inner display Check the inner display’s connection • Make sure the inner display’s ZIF
is not functioning to the Upper PBA connection is properly connected and
and the outer secured
display turns off
when the phone • If the display’s flex is damaged,
is in the open replace the upper front cover
position assembly
replace the upper PBA
If the issue is not resolved Æ • Replace the upper PBA, if it has not
If the issue remains unresolved Æ • Replace the upper front cover

assembly, if it has not already been
replaced

A display is not Refer to the “Illumination Problems” section of this document
illuminating
properly
1208-3970 2 15(36)
7 Ear Speaker (Receiver) Problems

No sound or poor Before proceeding Æ • Perform a setting reset
quality sound Inspect the ear speaker’s external • If clogged, remove the ear speaker,
port clean the port, and install a new ear
speaker
Inspect the connections between the • If any of the contacts are dirty, replace
ear speaker and upper PBA the ear speaker and clean the
contacts on the upper PBA
• If a contact on the ear speaker is
damaged, replace the ear speaker.
• If a contact on the upper PBA is
damaged, replace the upper PBA
If the issue is not resolved Æ • Replace the ear speaker, if it has not
If the issue remains unresolved Æ • Replace the upper PBA, if it has not
1208-3970 2 16(36)
8 FM Radio Problems
FM Radio not Perform the following actionÆ • If the system connector is dirty or
working oxidized, clean it
9 Hands-Free Problems
Hands-free not Perform the following actionÆ • If the system connector is dirty or
working oxidized, clean it
1208-3970 2 17(36)
10 Illumination Problems
Keyboard Perform the following actionÆ • Perform a setting reset
Illumination:
Inspect the Keyboard FPC • If improperly connected, establish
The entire Assembly’s connection to the lower proper connection
keyboard will not circuit board
illuminate • If dirty or oxidized, clean both halves
of the connection
the Keyboard FPC Assembly is
damaged, replace the Keyboard
FPC Assembly
If the issue is not resolved Æ • Replace the Keyboard FPC
Assembly, if it has not already been
replaced

Keyboard Perform the following actionÆ • Replace the Keyboard FPC
Illumination: Assembly, if it has not already been
A portion of the replaced
keyboard does
not illuminate
1208-3970 2 18(36)

Inner Display Before proceeding Æ • Perform a setting reset
Illumination:
Perform the following actionÆ • Replace the upper front cover
Inner Display’s assembly
illumination is
irregular
If the issue has not been resolved Æ • Escalate to an electrical repair level
Inner Display Before proceeding Æ • Perform a setting reset
Illumination:
Perform the following actionÆ • Replace upper PBA
Inner Display’s
illumination is dim
Perform the following actionÆ • Replace the upper front cover

assembly
1208-3970 2 19(36)

Outer Display Before proceeding Æ • Perform a setting reset
Illumination:
Perform the following actionÆ • Replace upper PBA
Outer Display’s
illumination is dim
Perform the following actionÆ • Replace the outer display
W380 only: Perform the following actionÆ • Replace the Light Guide/Flex Touch
Touch key Keys Assembly
Illumination:
If touch keys are
dim, only partially
illuminate, or do
not illuminate but
vibrate when
touched
1208-3970 2 20(36)

W380 only: Perform the following actionÆ • Replace the Upper PBA
Light Panel
Illumination:
If the Light Panel
does not
illuminate or only
partially
illuminates
1208-3970 2 21(36)
11 Key Problems
Keyboard: Remove the keyboard (and keyboard • If debris is present clean and/or
A key on the base on W380) and inspect for debris replace Keyboard FPC assembly as
keyboard is not on the Keyboard FPC assembly. necessary
functioning or is • W380 only: If debris is present on
intermittent the keyboard base, clean and/or
replace it as necessary
NOTE: A keyboard should never be
reused once removed.

assembly, if it has not been replaced
(On W380, also replace the
Keyboard base)
NOTE: Thoroughly clean all adhesive
off the Keyboard FPC assembly area
on the lower front cover before
installing a new Keyboard FPC
assembly.
1208-3970 2 22(36)

Keyboard: Inspect the Keyboard FPC • If improperly connected, establish
Assembly’s connection to the lower proper connection
Entire keyboard is
circuit board
not functioning • If dirty or oxidized, clean both halves
of the connection
the Keyboard FPC Assembly is
damaged, replace the Keyboard FPC
Assembly
Assembly, if it has not already been
replaced
1208-3970 2 23(36)

Volume Key: Inspect for debris between and/or • If debris is found between volume
If the volume key damage to volume key and the key and the volume key portion of
is not functioning volume key portion of the SIM/M2 the SIM/M2 Flex, clean and/or
in one or both Flex replace parts as necessary
directions • If the volume key is damaged,
replace the volume key
• If the volume key portion of the
SIM/M2 Flex is damaged, replace the
SIM/M2 Flex
Inspect the SIM/M2 Flex connection • If improperly connected, establish

to the circuit board proper connection
of the connection
• If the SIM/M2 Flex portion of the
connection is damaged, replace it
If the issue is not resolved Æ • Replace the SIM/M2 Flex, if it has not

1208-3970 2 24(36)

W380 only: Inspect the lock key Æ • If dirty or damaged – Clean/replace
Key lock: the key lock as necessary
If the key lock is
not functioning
If the issue is not resolved Æ • Replace the SIM/M2 Flex
If the issue has not been resolvedÆ • Escalate to an electrical repair level
1208-3970 2 25(36)

W380 only: Before proceeding Æ • Make sure the key lock is turned off
Touch Keys: Check the Light Guide/Flex Touch • Make sure the Light Guide/Flex
None of the touch Keys Assembly’s connection to the Touch Keys Assembly’s ZIF
keys are not Upper PBA connection is properly connected and
functioning secured
• If the Light Guide/Flex Touch Keys
Assembly is damaged, replace it
If the issue is not resolved Æ • Replace the Light Guide/Flex Touch
Keys Assembly, if it has not already
been replaced
1208-3970 2 26(36)

W380 only: Check the Light Guide/Flex Touch • Make sure the Light Guide/Flex
Keys Assembly’s connection to the Touch Keys Assembly’s ZIF
Touch Keys:
Upper PBA connection is properly connected and
If one or two of secured
the touch keys
are not • If the Light Guide/Flex Touch Keys
functioning Assembly is damaged, replace it
If the issue is not resolved Æ • Replace the Light Guide/Flex Touch
Keys Assembly, if it has not already
been replaced
1208-3970 2 27(36)
12 Memory Card Problems

Memory card Inspect memory card reader • If dirty or oxidized, clean
undetected
• If damaged, replace the SIM/M2 Flex
If the issue is not resolved Æ • Replace the SIM/M2 Flex, if it has not
1208-3970 2 28(36)
13 Microphone Problems
Microphone Before proceeding Æ • Perform a setting reset
Inspect the microphone’s external • If clogged, clean microphone’s
port external port or replace keyboard as
necessary.
Inspect the Keyboard FPC • If improperly connected, establish

assembly’s connection to the circuit proper connection
board
of the connection
• If the Keyboard FPC assembly
portion of the connection is damaged,
replace it
If the issue is not resolved Æ • Replace the Keyboard FPC assembly,
if it has not already been replaced.
1208-3970 2 29(36)
14 Network/Signal Problems
No Signal or Poor Inspect antenna coax cable-to-board • If the connector on the circuit board
Signal connection is damaged, send to an electrical
level repair location
• If the coax cable is damaged,
replace the antenna assembly
If the issue has not been resolved Æ • Replace the antenna assembly, if it
has not already been replaced.
If the issue is still not resolvedÆ • Send to an electrical level repair

location
1208-3970 2 30(36)
15 Power Problems
Unit will not Check whether the phone vibrates If activation of the vibrator and
Power On when you press the power key and illumination of the keyboard are detected,
whether the keyboard illuminates refer to the “Display Problems” section
after the phone vibrates
Inspect battery connector • If dirty or oxidized, clean the battery
connector’s contact pins
• If damaged, escalate to an electrical
repair level
Remove the keyboard (and keyboard • If debris is present clean and/or

base on W380) and inspect for replace Keyboard FPC assembly as
debris and/or damage to the power necessary
key area on the keyboard, keyboard • W380 only: If debris is present on the
FPC assembly, and keyboard base keyboard base, clean and/or replace
(if applicable). it as necessary
NOTE: A keyboard should never be
reused once removed.
1208-3970 2 31(36)

Unit will not If the issue is not resolved Æ • Replace the Keyboard FPC
Power On (Cont) assembly, if it has not been replaced
(On W380, also replace the Keyboard
base)
NOTE: Thoroughly clean all adhesive
off the Keyboard FPC assembly area
on the lower front cover before
installing a new Keyboard FPC
assembly.
16 Rear Speaker Problems

No sound or poor Before proceeding Æ • Perform a setting reset
quality sound Inspect whether the rear speaker’s • If clogged – Clean or replace the
external port is clogged upper back cover and replace the
Loudspeaker.
1208-3970 2 32(36)

No sound or poor Inspect the loudspeaker’s connection • If any of the contacts are dirty or
quality sound to the hinge FPC damaged, replace the loudspeaker
(Cont) and the hinge FPC

to the lower circuit board proper connection
of the connection
• If the portion of the connection on the
hinge FPC is damaged, replace the
hinge FPC
If the issue is not resolved Æ • Replace the loudspeaker, if it has not
If the issue remains unresolved Æ • Replace the hinge FPC, if it has not

1208-3970 2 33(36)
17 SIM Problems
SIM undetected Inspect the SIM holder • If dirty or oxidized, clean
• If damaged, replace the SIM/M2 Flex
Inspect the SIM/M2 Flex’s • If improperly connected, establish

connection to the circuit board proper connection
• If dirty or oxidized, clean the
connection on the circuit board and
replace the SIM/M2 Flex
• If the SIM/M2 Flex’s portion of the
connection is damaged, replace it
If the issue is not been resolved Æ • Replace the SIM/M2 Flex, if it has not
been replaced

Unit indicates the Check whether the phone is locked • Use Correct Carrier SIM or test SIM
incorrect SIM is to a particular carrier and whether
inserted the correct carrier’s SIM is being
used
1208-3970 2 34(36)
18 Vibrator Problems
Vibrator not Before proceeding Æ • Perform a setting reset
working
Inspect the vibrator’s connection to • If dirty or oxidized, replace the
the SIM/M2 Flex SIM/M2 Flex and vibrator
• If the vibrator’s contact pads on the
SIM/M2 Flex are damaged, replace
the SIM/M2 Flex
• If the contacts on the vibrator are
damaged, replace it.
If the issue is not been resolved Æ • Replace the vibrator, if it has not
been replaced
If the issue remains unresolved Æ • Replace the SIM/M2 Flex, if it has not
been replaced
1208-3970 2 35(36)
19 Revision History
Rev. Date Changes / Comments
1 2008-March 3 Initial Release
2 2008-March 25 Updated document so that it covers both W380 and Z555
1208-3970 2 36(36)

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Trouble Shooting Guide, Mechanical

Trouble Shooting Guide, Mechanical

Service functions in the software

Misuse and other no warranty issues

Front window broken due to

Location of the liquid intrusion indicator

Not Exposed to Liquid Exposed to Liquid

If the issue is not resolved Æ • Replace the lower front cover

If the issue is still not resolvedÆ • Escalate to an electrical repair level

If the issue is not resolved Æ • Replace the hinge FPC

If the issue is still not resolvedÆ • Escalate to an electrical repair level

Problem Area Items to Inspect Repair Action Inspection Reference

If the issue is still not resolvedÆ • Escalate to an electrical repair level

Inspect the system connector • If the system connector is dirty or

If the issue is not resolvedÆ • Escalate to an electrical repair level

5 Data Transfer Problems using a Data Cable

If the issue is not resolvedÆ • Escalate to an electrical repair level

Problem Area Items to Inspect Repair Action Inspection Reference

If the issue is still not resolved Æ • Escalate to an electrical repair level

Problem Area Items to Inspect Repair Action Inspection Reference

If the issue is not resolved Æ • Replace the outer display, if it has

If the issue is still not resolved Æ • Escalate to an electrical repair level

Problem Area Items to Inspect Repair Action Inspection Reference

If the issue is still not resolved Æ • Escalate to an electrical repair level

Problem Area Items to Inspect Repair Action Inspection Reference

If the issue is not resolved Æ • Replace the Outer Display

If the issue is still not resolved Æ • Replace the Upper PBA

If the issue remains unresolvedÆ • Escalate to an electrical repair level

Problem Area Items to Inspect Repair Action Inspection Reference

If the issue remains unresolved Æ • Replace the upper front cover

If the issue is still not resolved Æ • Escalate to an electrical repair level

7 Ear Speaker (Receiver) Problems

If the issue is still not resolved Æ • Escalate to an electrical repair level

If the issue is not resolvedÆ • Escalate to an electrical repair level

If the issue is not resolvedÆ • Escalate to an electrical repair level

If the issue is still not resolved Æ • Escalate to an electrical repair level

Problem Area Items to Inspect Repair Action Inspection Reference

Perform the following actionÆ • Replace the upper front cover

Problem Area Items to Inspect Repair Action Inspection Reference

Perform the following actionÆ • Replace the outer display

Problem Area Items to Inspect Repair Action Inspection Reference

If the issue is not resolved Æ • Replace the Keyboard FPC

If the issue is still not resolvedÆ • Escalate to an electrical repair level

Problem Area Items to Inspect Repair Action Inspection Reference

If the issue is still not resolved Æ • Escalate to an electrical repair level

Problem Area Items to Inspect Repair Action Inspection Reference

Inspect the SIM/M2 Flex connection • If improperly connected, establish

If the issue is still not resolved Æ • Escalate to an electrical repair level

Problem Area Items to Inspect Repair Action Inspection Reference

If the issue is not resolved Æ • Replace the SIM/M2 Flex

Problem Area Items to Inspect Repair Action Inspection Reference

If the issue is still not resolved Æ • Escalate to an electrical repair level

Problem Area Items to Inspect Repair Action Inspection Reference

If the issue is still not resolved Æ • Escalate to an electrical repair level

12 Memory Card Problems

Inspect the Keyboard FPC • If improperly connected, establish

If the issue is still not resolvedÆ • Escalate to an electrical repair level

If the issue is still not resolvedÆ • Send to an electrical level repair

Remove the keyboard (and keyboard • If debris is present clean and/or

Problem Area Items to Inspect Repair Action Inspection Reference

16 Rear Speaker Problems

Problem Area Items to Inspect Repair Action Inspection Reference

Inspect the hinge FPC’s connection • If improperly connected, establish