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Preface - A Letter to our Client ................................ ................................ ................................ ............ 2

Table of Contents ................................ ................................ ................................ ................................ ..... 4

Introduction ................................ ................................ ................................ ................................ .............. 6

Analysis & description of the problem ................................ ................................ .............................. 8

Functional requirements of the new system ................................ ................................ ................... 9

Customer relationship management (CRM) ................................ ................................ ............................... 9

Function Requirement ................................ ................................ ................................ ................................ ....... 9

The Process' Help to the Business................................ ................................ ................................ .................. 9

Technological Feasibility ................................ ................................ ................................ ..................... 10

Software ................................ ................................ ................................ ................................ ............................... 10

Hardware ................................ ................................ ................................ ................................ ............................. 10

Conclusion ................................ ................................ ................................ ................................ ........................... 11

Economic Feasibility ................................ ................................ ................................ .......................... 111

Conclusion ................................ ................................ ................................ ................................ ........................... 12

Operational Feasibility ................................ ................................ ................................ ...................... 133

Does management support the project? ................................ ................................ ................................ . 133

Will the proposed system really benefit the organization? ................................ ................................ . 13

Will accessibility of information be lost? ................................ ................................ ................................ ... 13

Will the system affect the customers in considerable way? ................................ ................................ 13

Conclusion ................................ ................................ ................................ ................................ ........................... 13

Work Schedule ................................ ................................ ................................ ................................ ........ 13

Appendix:Description of the company and organizational area ................................ .......... 15

The Vancouver Olympic Centre ................................ ................................ ................................ ......................... 15



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The Vancouver Aquatic Centre................................ ................................ ................................ ........................ 155

Works Cited ................................ ................................ ................................ ................................ ............ 166



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