Do you have a mobile phone?

Sugestions Yes No

Respondents 100 0

Respondents

120

100

80

60 Respondents

40

20

0
Yes No

Interpretation:
100% of the respondents are have a mobile phone which are to be chose as a sample
survey.
Are you aware about telecommunications service providers?

Sugestions Yes No

Respondents 93 7

Respondents

100
90
80
70
60
50 Respondents
40
30
20
10
0
Yes No

Interpretation:
93% of the respondents are aware about
telecommunications services while 7% are not aware about the telecom services
provided by the compnies in the country.
Which operator’s service do you use?

Operator Service Name Respondents

Vodafone 26
Reliance 21
Tata 13
Idea 17
Videocon 5
Airtel 10
Bsnl 8

Respondents

30
25
20
15 Respondents
10
5
0
L
AI N
TA
CE

EO A

L
LI E

TE

N
CO
E
RE ON

TA
AN

VI I D

BS
R
F
DA

D
VO

Interpretation:
Most of the respondents are using the vodafone services is 26,Relaince
21,Tata 13,Idea 17,Videocon 5, Airtel 10, Bsnl 8.
Are you aware about Vodafone?

suggestions Yes no

Respondent 100 0

Respondent

120

100

80

60
Respondent
40

20

0
yes no

Interpretation:

Here 100% of respondents are aware about Vodafone Services

From which source you came to know about Vodafone?

Source Respondents

Advertisement 45

Hordings 15

Magzines 10

Friends 22

Newspaper 8

Respondents

50
45
40
35
30
25 Respondents
20
15
10
5
0
T

ES

DS

ER
EN

N
IN

EN

AP
M

ZI
RD
SE

I
AG

SP
FR
HO
TI

W
M
R

NE
VE
AD

Interpretation:
Most of the respondents are aware through advertisement and
friends, 45 and 22 or the other sources hordings 15,magzines 10,newspaper 08.
Since how long you are using Vodafone Services?

Time Period Respondents

Less Than One Month 42
2-4 Months 18
6-9 Months 25
1-2 Years 15

Respondents

45
40
35
30
25
Respondents
20
15
10
5
0
THAN

MONTHS

MONTHS
LESS

YEARS
ONE

1-2
2-4

6-9

Interpretation:
Most of the respondents are new entrants of the vodafone services
are less-than one month 42,2-4 months 18,6-9 months25 and 1-2 years 15.
Which of the following services do you use of Vodafone services?

Services Respondents
Pre-Paid 84

Post-Paid 16

Respondents

90
80
70
60
50
Respondents
40
30
20
10
0
PRE-PAID POST-PAID

Interpretation:
In the given responses there are most of the users are pre-paid
services of the vodafone other than post-paid.The respondents in the given respones are
for pre-paid is 84 and post-paid 16.
Which services are more helpful to you while using Vodafone Services?

Services Respondents
Call Rates 33
SMS Services 26
Network Services 35
Value added Services 6

Respondents

40
35
30
25
20 Respondents
15
10
5
0
Call SMS Network Value
Rates Services Services added
Services

Interpretation:
In the given responses there are people likes the services of the
Vodafone by its call rates,SMS services,network services.The other value added services
provided by the Vodafone which are not satisfactory.
Do you call at customer care?

Sugestions Yes No

Respondents 88 12

Respondents

100
90
80
70
60
50 Respondents
40
30
20
10
0
Yes No

Interpretation:
Most of the respondents are using the Vodafone customer care
services even any problems and on the other hand there are few respondents which are
not using the Vodafone customer care services.
For what reason you call at customer care?

Reasons Respondents
Complains 42
New schems 24
Value added services 14
other queriess 8

Respondents

45
40
35
30
25 Respondents
20
15
10
5
0
es
ns

ss
s
m

ic

rie
ai

he

rv
pl

ue
sc

se
m

rq
Co

d
de

he
Ne

ot
ad
e
lu
Va

Interpretation:
In the given responses there are most of the calls are made for
complains and new services and few calls are made to know adout value-added services
and other queries.
Rate the following on the basis of your satisfaction.

Services Respondents
Network service 34
costumer care service 25
Recharge-outlet 31
Responses of the employee 10

Respondents

40
35
30
25
20 Respondents
15
10
5
0
costumer

Recharge-
Network

Responses
service

employee
service

outlet
care

of the

Interpretation:
In the above response of the people to checking satisfaction level of
the people,most of them are like the network services of the company and recharg-
outlet,costumer care services of the company and fews are satisfied with the poor
response of the employee of the company.
Q1) Do you have a mobile phone?
o Yes
o No
Q2) Are you aware about telecommunications service providers?
o Yes
o No
Q3) Which operator’s Service do you use?
o Vodafone
o Airtel
o Videocon
o Idea
o Reliance
o BSNL
o Tata Indicom
Q4) Are you aware about Vodafone?
o Yes
o No
Q5) From which source you came to know about Vodafone?
o Advertisement
o Hoardings
o Newspapers
o Friends
Q6) Since how long you are using Vodafone services?
o Less than 1 month
o 2-4 months
o 6-9 months
o 1-2 year
Q7) Which of the following services do you use of Vodafone?
o Pre-paid
o Post-paid
Q8) Which services are more helpful to you while using Vodafone services?
o Call rates
o SMS service
o Network
o Value Added Services
Q9) Do you call at customer care?
o Yes
o No
Q10) For what reason you call at customer care?
o Value added services
o Information regarding new schemes
o Other queries
o Complaining
Q11) Rate the following services on the basis of your satisfaction.

o Network services
o Costumer care services
o Recharge outlet
o Value added services

Q12) Give your suggestions to help in providing better services.

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