What makes the alternate channels a cheaper option?

– c/a

Requesting stop payment on a cheques is not possible through internet banking. – b

A customer can print a detailed monthly statement at ATMs. – a/

With net banking and phone banking gaining popularity, branches have lost their importance as a
channel for sale and delivery of banking services. – b

Workflow system is – a

Which of the following connects an ATM to a central computer = c

POS stands for Point of Settlement terminal - a

Enabling customers to complete most of the routine transactions by ---------------- has controlled the cost
of phone banking. – b/c

CBS stands for Central Banking System. – b

Identify the major hurdle that caused slow growth of internet banking during the initial five years - b

If a customer is not willing to remember the ATM PIN, he should share it with one of his close relative or
write it down - b

What facilitated centralisation of operations – c

When it comes to cheque deposits, which one of the following is preferred by customers - c

ATM PIN can be changed at ATM terminals. – a

To transfer money from his account to another account, the user of internet banking currently should
have – d

An ATM is linked to a central computer known as – c/a

A customer should have advanced level of computer skills to operate internet banking - a

Avoiding intervention by the bank staff in transaction processing helps to – c

Why does the bank block the ATM access if a user makes a certain number of wrong PIN entries? – c/b

Advanced Encryption Technology helps to – c/

The customer is issued an ATM PIN over the phone- a

POS terminals read the information encoded in the magnetic strip behind the card. – a

A bank`s POS cannot process the transactions of other bank`s cards. – b

Which of the following is a benefit of alternate channels? – d

A bank owns an ATM even if it is set up and maintained by a third party. – b/

A bank will prefer to use the services of multiple agencies for maintaining its ATM network. – a/

What protects the internet banking system from hackers? – a/

The ATM PIN gets blocked if more than five attempts are made with wrong PIN. – a/
In the newer ATMs, the customer needs to keep his card in the slot until the transaction is over. – b

PINs for new accounts are generated by CBS. – b

All POS terminals are capable of storing transactions. – a/

RBI permits only banks to own ATMs. – b

If a customer selects `ultra fast cash` option – c/a

Banks do not entertain any claim for unauthorised cash withdrawal using ATM cards. – a, b

Which of the following is not available under fund transfer function of ATMs? – d

ATMs located in the offices of a corporate customer is known as – b/a

Customers can deposit cash in drop boxes available at ATM centres. – b

Up to how many times can a customer change his ATM PIN? – c

Majority of the ATMs can dispense only 40 pieces of currency notes at one time. – b/

New generation banks need to handle credit management at branch level. – a/

Customers can transfer funds from an account with one bank to another account with a different bank. –
a/

Which of the following services cannot be provided by an ATM? – b/

In case of cash deposits or cheque deposits at ATM, no message goes to CBS. – b/

If a customer has forgotten the ATM PIN and his PIN remains blocked for 90 days, the bank will
automatically send the new PIN. – b

Which of the following transactions costs the least – a

ATM can be considered as an alternate service channel. – a

Which of the following is a traditional service channel? – b/

A customer cannot utilise ATM value added services offered by his bank when he uses the ATMs of other
banks. – b/

Once the ATM PIN is blocked after exceeding the maximum number of wrong attempts, the customer can
access the ATM after 24 hours with the correct PIN. – a

An ATM is viable if it handles ------------ transactions per day on an average. - d

ATM PIN contains ---------- digits. – a

Tip adjustment in a completed transaction is possible only when the customer enters his PIN to retrieve
the transaction and adjusts the amount. – a/

Through internet banking customers can directly access CBS. – a/

How is a transaction validated at an ATM? – d

As per RBI guidelines, banks cannot outsource cash replenishment function. – b

When a customer uses ATM, his card number and PIN are verified by the ATM computer. – a/
When was internet banking launched in India? – b

Cash replenishment frequency depends upon number of the transactions and cash dispensation at the
ATM. – a

When two banks link their ATM networks on a bilateral basis they don`t pay any charges for using each
other`s ATM. – b

In case of technical malfunction, the security guards at ATMs are trained to – a/c

A mini statement of account obtained at ATMs contains details of last ________ transactions in that
account. - a