SOLUTION BRIEF

Cloud Solutions for the Enterprise

can you harness

clouds without
creating storms?

we can
Accelerate your transformation into master of
a dynamic services supply chain so you can:
Optimize business value with insight and controls to preserve
choice and guide investment and sourcing decisions;

Protect and assure public and private cloud services for security
and quality as part of your service mix;

Realize agility and cost-efficiency faster with solutions to

quickly plan, assemble, and dynamically provision elastic services
across private and public clouds.

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Cloud Solutions for the Enterprise

executive summary

Challenge
Cloud computing is a disruptive transformation for IT. Public cloud offerings allow the business to
directly access external services, creating security holes and quality blind spots while potentially
eroding enterprise IT’s perceived value. To become internally agile and efficient, IT must go beyond just
virtualizing servers to provide elastic, on-demand private cloud services. At the same time, IT needs to
transform itself into the master of a dynamic service supply chain, driving smart sourcing decisions
and orchestrating how internal, external, virtual, and traditional resources work together to optimize
business value.

Strategy and solutions

CA cloud solutions accelerate your path to agility, efficiency, and control by helping you assemble,
deliver, secure, assure, and support services across public and private cloud environments, spanning
your diverse virtual and physical platforms. In addition to extending its portfolio of solutions for cloud
computing and virtualization, CA is investing aggressively in game-changing solutions to help you
optimize your business value with insight to guide investment and sourcing choices, and ultimately,
dynamic controls to orchestrate your service supply chain.

Benefits
• Evolution: do more with less and accelerate delivery by leveraging existing virtual and physical
resources into a private cloud
• Revolution: quickly compose and deploy virtualized n-tier applications and infrastructure as
dynamically scalable services in on- and off-premise private clouds
• Extend your security and assurance controls across composite services spanning traditional, virtual,
private, and public cloud environments
• Optimize IT’s business value with insight for fact-based in-sourcing and cloud-sourcing choices

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Cloud Solutions for the Enterprise

CA advantage
Combining a broad portfolio of cloud-proven solutions with aggressive innovation, CA is uniquely able
to help enterprises accelerate their path to success across diverse cloud models, requirements, and
adoption maturity levels. With CA you can accelerate any or all facets of your cloud strategy, whether
you want to make optimal use of public cloud services, leverage your existing virtual and physical
environment into a private cloud, build private cloud services from the ground up, or all of the above.

Cloud computing is a natural fit for CA’s 30-year focus on visibility and control across diverse
technology environments. Today, CA provides the comprehensive portfolio of solutions needed for
responsible consumption and agile delivery of cloud services: from security to assurance, from
virtualization management to self-service, and from infrastructure provisioning to dynamic n-tier
application deployment.

Unlike solutions that approach one narrow aspect of cloud computing from the bottom up, CA
approaches both public and private cloud computing with a top-down application and service
perspective that allows you to focus on greater business value. CA can help you leverage your existing
technology and management investments into cloud computing using a single-pane-of-glass approach
across virtual, physical, and cloud management, and with flexible integration across technologies,
platforms, and processes.

Further, CA is investing aggressively in both R&D and acquisitions to provide game-changing solutions
so you can leverage both public and private cloud resources to optimize your service portfolio and
supply chain.

Section 1: Challenge
Cloud is driving disruptive change
The compelling value proposition of cloud computing is driving a revolution in business and IT. The
business can get near-instant, self-service access to a wide range of services, paying as they go for
what they use. IT can create private clouds to more quickly and efficiently meet business demand with
services that scale in and out across a shared pool of resources, all while maintaining internal controls
for security, compliance, and service quality. And IT can more efficiently focus on its core competencies
by using public cloud services to provide extra resources or handle non-core capabilities. The promise
is real, but so are the challenges.

Technology shifts have always created new challenges and opportunities for IT, but cloud computing
is different, both in the magnitude and speed of change. It is also different because “cloud” isn’t
a new technology but a new way of consuming and delivering technology, an evolution enabled by
a confluence of technology and management including virtualization, data center automation, and
self-service. Yet the impact of cloud computing is far greater than the sum of its parts, driving a rapidly
unfolding revolution with far-reaching impact not only on how IT is managed, but on the very nature
of IT’s role and relationship to the business.

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Cloud Solutions for the Enterprise

Business is going around IT

There has long been a mismatch between the speed of innovation and change the business needs
and the time it takes for IT to deliver. Whether the business needs a development environment, more
capacity from an existing service, or automation to improve a business process, IT has struggled to
deliver at the pace of business. After years of chafing under these constraints, the business now
finds a rapidly growing number of options beyond its internal IT, provided as public cloud services.
The business can now acquire new IT capabilities within minutes, bypassing lengthy procurement
processes and capital expense burdens, paying as they go, sometimes with just a credit card. Whether
it’s Software as a Service (SaaS) from salesforce.com, Platform as a Service (PaaS) from Microsoft
Azure, or Infrastructure as a Service (IaaS) from Amazon EC2, the business is finally getting some of
what it’s always wanted: new services delivered quickly with an understanding of what they do and
at what cost.

While public cloud services can provide tremendous time-to-value and cost advantages, there are also
significant risks and challenges to both the business and IT. Security, compliance, and service quality
loom large today. Meanwhile, a fundamental shift in the role of IT is also occurring. As the business
becomes conditioned to expect clear descriptions of service capability, cost, and quality, it puts
increasing pressure on the CIO to explain what the enterprise IT organization does in business terms—
with similar clarity for capability, cost, and quality—and to justify why the business should choose an
internal IT offering over an external cloud option. If IT cannot explain—and add—unique value in
this world of exploding choices, it risks becoming disintermediated from its customers just as many
independent bookstores and travel agents were more than a decade ago.

The influx of public cloud services into the enterprise is growing so rapidly that IT often doesn’t even
know which public cloud services the business is consuming. For those that IT does know about, it is
increasingly difficult to monitor and measure whether external providers are delivering against
promised service levels, and what the business impact may be. Even if IT wants to trust an external
service provider to monitor itself, the provider may not provide the metrics IT needs to avoid negative
business impact, including transactions and end-user experience, and how their service is impacting
other services. For example, at what point does an issue with salesforce.com impact internal ERP
transactions or order-to-cash metrics?

Lacking information and controls to manage the service supply chain

IT struggles to provide clear business answers about its own internal service cost, quality, and
capability. Further, IT is challenged by a lack of facts, tools, and context for comparing service options,
both internally and externally. The situation is complicated by new service options popping up from
the outside on a regular basis, with few trusted sources of information on how these public services
compare to one another—and to internal options—across business-relevant dimensions like capability,
cost, quality, and security.

Securing and assuring composite services

The business is increasingly consuming “composite services” that combine services from multiple
sources, spanning virtual and physical resources both inside and outside the firewall. Without
extending existing management disciplines and tools, this mash-up of services can create rapidly
multiplying security gaps and monitoring blind spots. This can leave the business vulnerable to holes

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Cloud Solutions for the Enterprise

“There are still in security and disruptions in service availability and performance, while making it harder for IT to
many challenges gain advanced warning of impending failures, or to diagnose the root cause of a problem hiding in
in leveraging a virtual global haystack.
new cloud Virtualization is not enough for private cloud
models, including Many IT organizations pursue virtualization in the belief that this will create their own private cloud,
the need to creating internal speed and efficiency benefits akin to Amazon and Google. But after enjoying server
manage multiple consolidation and other low-hanging fruits, virtualization initiatives typically hit a wall. Virtual sprawl
components replaces server sprawl. The abstracted and increasingly dynamic nature of virtualization makes it
sourced from easy for rogue deployments to go undetected as they circumvent security and compliance processes,
multiple suppliers overwhelm networks, and obscure the root causes of business service problems. Most organizations
to achieve end- struggle to use virtual resources in more complex, mission-critical applications, as they must be
to-end business assured, secured, and managed accordingly to their role in business services, something well beyond
solutions.” the capabilities and expertise of virtualization platform specialists.
“Service Value Chains
Will Be at the Heart Private cloud obstacles
of Cloud Services,” Although many enterprise IT organizations want their own private cloud, most do not have the luxury
Gartner, Inc., May, 2009 of rebuilding everything from scratch. Large IT organizations have huge investments in existing
applications and infrastructure that need to be more agile and efficient. This requires more than just
server virtualization, since many mission-critical applications are actually complex, hardwired
tapestries of business logic, middleware, and hardware.

To achieve the agility promise of cloud computing, services must be dynamically deployed and scaled
upon end user request, without human intervention. There is no shortage of tools that include some
level of automation. But trying to provision, deprovision, assign, unassign, reassign, configure, and
reconfigure across disconnected silos of automation—for virtual servers, physical servers, storage,
applications, and networks across different vendor platforms—can be like trying to fly a jumbo jet with
a dozen pilots in the cockpit, each watching just one gauge or working just one “automated” button
or lever.

Of course, most enterprises aren’t betting solely on existing investments for a private cloud. Many
are placing parallel bets where at least new applications and services can take advantage of
new architectural approaches, designed from the ground up for dynamic cloud environments. For
on-premise private clouds, this means that services must be designed from the outset for dynamic
provisioning and scaling, but, to date, application development and operations have been largely
disconnected, lacking a common environment that spans assembly to provisioning, from the business
logic layer down to load balancers and network-attached storage.

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Cloud Solutions for the Enterprise

Section 2: Solution
Accelerate your path to agility with control
The cloud revolution can not only be made to work in IT’s favor, but actually transform IT into a more
agile, efficient business innovator. CA cloud solutions are designed to make the cloud revolution work
for you, accelerating your path to agility, control, and optimized business value.

Cloud computing is a natural extension of CA’s 30-year focus on heterogeneous IT management.

Proven CA solutions are used throughout cloud environments globally today, and they are being further
extended to play essential roles in helping companies use, deliver, and manage public and private
cloud services. With industry-leading solutions for security, service assurance, service automation,
service level and catalog management, portfolio management, and service management, you can
more quickly deliver and responsibly consume cloud services across virtual and physical environments.

At the same time, CA is aggressively acquiring, developing, and integrating innovative solutions
designed specifically to accelerate your cloud initiatives. Examples include 3Tera® AppLogic for dynamic
application assembly and provisioning, CA Oblicore Guarantee™ for service level management of
multi-sourced services, and CA’s own cloud-based IT Management Software as a Service (ITM SaaS)
offerings such as Clarity™ On Demand for project and portfolio management.

CA aims to help organizations not only manage the transition to virtualization and cloud computing,
but truly thrive as a dynamic service supply chain. Following are just a few highlights of how CA cloud
solutions can help you accelerate success with your cloud strategy today and in the future.

Secure and assure your composite services

CA security solutions can extend your security and monitoring across composite services that span
virtual, physical, and web environments. With CA Identity and Access Management solutions you can
extend the protective umbrella of your security and compliance policies across traditional on-premise,
private, and public cloud services and resources, down to the data level, with automated control over
identities, their access, and the organization’s information assets.

With CA Service Assurance solutions, you gain management visibility across your composite services
from end to end, top to bottom, from physical to virtual, applications to networks, root cause isolation
to end-user experience, and transactions. With CA ARCserve® you get data protection and recovery
across dynamic physical and virtual environments. And with CA Service Desk Manager and other
service management solutions, you can apply IT Infrastructure Library (ITIL®) process control over
composite services, including change, configuration, release, and incident and problem management.

Manage service levels, costs, and demand

To help bring your supply chain under control, CA Oblicore Guarantee models and measures service
quality, consumption, and cost from a top-down business perspective based on contracted service level
agreements, not only for your internal services but also those you consume from external providers.
This “trust but verify” approach gives you visibility into supplier performance, and models operational
dependencies with internal services and resources so you can holistically measure service cost and
quality across your multi-sourced composite services. CA Oblicore Guarantee can integrate with a wide

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Cloud Solutions for the Enterprise

range of data sources, including CA Spectrum® Service Assurance, CA Wily Application Performance
Management, CA Service Desk, and CA Service Catalog.

To gain transparency into service cost and consumption for internal, external, and composite services,
CA Service Catalog and Accounting provides top-down cost allocation modeling so you can better
understand the cost of providing and consuming services without the investment in a bottoms-up data
warehouse approach. Cost and consumption reporting can be used internally to guide investment and
operational resource alignment decisions, and to manage business demand through information-only
“showbacks,” formal chargebacks, and customer-facing pricing in your self-service catalog.

CA IT Asset Management provides visibility into the costs of hardware and software assets that support
your services, including contractual terms and conditions such as software license, support, and
warranty provisions that can affect service access and pricing. CA Clarity PPM provides tools for
estimating the cost of a service before it is built and delivered, and can then provide visibility into the
cost of staff activity throughout the service life cycle.

In addition, with CA Agile Vision you can accelerate your agile application and service development
initiatives for both internal projects and external Platform as a Service (PaaS) environments. CA Agile
Vision is itself a cloud-based solution—built on and delivered through force.com—with built-in best
practice content to help you accelerate planning and collaboration for faster, more efficient releases
of both cloud and traditional services.

Private cloud: evolution

CA provides two tracks to private cloud agility and efficiency that you can do in parallel: evolution and
revolution. To evolve your existing investments in applications and infrastructure into a private cloud,
CA combines management of virtualization with automated provisioning, self-service and metering for
resources and services.

CA solutions bring your virtual resources under enterprise-class management so you can take your
virtualization initiatives further while creating a well-managed resource pool for a private cloud.
CA Service Assurance solutions combine monitoring of both virtual and physical resources in the
context of your services using a single pane of glass approach, spanning discovery, performance,
availability, and more so you can holistically manage services. Further, CA will provide a set of
streamlined virtualization management solutions for customers that need a quick start and laser
focus on managing virtualization, including assurance, security provisioning, self-service, and metering.

CA Service Automation solutions provide closed-loop automation and orchestration of provisioning,

assignment and configuration that spans virtual and physical resources and workloads, up and down
the application and infrastructure stack, across multiple vendors, for both on-premise and into external
services. With CA Identity and Access Management you can deliver identity services, such as user
provisioning, web access management, federation, privileged user management, and a host of other
services as shared enterprise services from the organization’s private cloud.

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Cloud Solutions for the Enterprise

“A large tele­com­ For private cloud self-service and resource metering, CA Service Catalog and Accounting provides
muni­ca­tions an integrated environment for you to present all your services—cloud and traditional, internal and
company reported external, simple, and composite—for customer self-service, service and resource consumption,
it now has an and integration for automated fulfillment of requests. With role-based permissions and workflows,
internal cloud, CA Service Catalog and Accounting also gives you control over which users are entitled to which
based on 3Tera services under what conditions, and where change management approvals are required.
AppLogic, with Private cloud: revolution
about 25,000 For the revolution track, CA is truly changing the game, starting with 3Tera AppLogic. 3Tera AppLogic
virtual servers provides you with a fast track to private cloud with service assembly, dynamic provisioning and scaling,
today. A senior self-service, and resource metering, all in a single environment.
technology
executive at the 3Tera AppLogic takes the stack of hardware infrastructure previously needed to support an application
company said, and delivers it as software. You can assemble and package n-tier services so they can be moved and
‘Our primary scaled up or down. Load balancers, firewalls, and network-attached storage become virtual and
drivers were reusable. Instead of being hardwired to each other, infrastructure components are abstracted and
operational and encapsulated at almost any level, with intelligence and a radically simple interface that enables you to
capital-expense visually drag-and-drop components together to assemble even complex composite business and
efficiencies and infrastructure services.
agility.’ He added 3Tera AppLogic is also a dynamic run-time environment that understands the n-tier structure of your
that…the cloud is applications, so it can scale in and out, automatically maintaining the performance parameters you set
already 30% more as it elastically matches business demand. 3Tera AppLogic deploys to a pool of physical resources,
efficient than the either on-premise or off-premise, thanks to the growing number of managed service providers (MSPs)
company’s running 3Tera technology to power their Infrastructure as a Service offerings. An off-premise approach
traditional with 3Tera AppLogic-powered MSPs can be used to quickly assemble and deliver new cloud services,
infrastructure without acquiring and installing the AppLogic software or underlying physical resources, to create an
and requires externally hosted private cloud, to move workloads on- and off-premise to dynamically match cost
significantly less and capacity requirements, or a combination of all the above.
head­count to
manage. ‘We’re
bench­marking our
efforts against
Amazon and
Google, not our
telco competitors
or other
enterprises.’”
“Deliver Cloud
Benefits Inside
Your Walls,”
Forrester Research, Inc.,
April, 2009

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Cloud Solutions for the Enterprise

Figure A 3Tera AppLogic

CA 3Tera AppLogic provides a fast track to on-premise or hosted private cloud with a single
environment for assembling, deploying, running, and dynamically scaling composite n-tier
services on top of “disposable” virtual infrastructure.

3Tera AppLogic is a powerful private cloud accelerator today, and CA is investing in innovative
capabilities and integrations that expand into increasingly real-time orchestration and optimization
across your service supply chain.

“Examining cloud Gain service insight

service offerings Understanding your existing services is important to communicating your business value, and
from a service forms the foundation for making smarter decisions faster around what to in-source vs. cloud-source.
value chain CA solutions provide you with greater insight into your existing IT services, including CA Oblicore
perspective will Guarantee for service level management, CA Spectrum Service Assurance for service quality analysis,
help organizations and CA Service Catalog and Accounting for service cost and consumption visibility.
understand Moving forward, CA is investing in innovative technologies and integration to deliver deeper, broader,
functionality and and faster insight into the quality, agility, risk, cost, and capabilities of your existing internal, external,
evaluate the and composite services.
providers that are
delivering the Optimize your service supply chain
parts of the cloud External cloud services present an opportunity for IT to transform itself. CA will accelerate this
offering.” transformation. With innovative new solutions from CA, IT can help the business be more agile by
sourcing the right services to match business requirements. This can also help IT to focus on its core
“Service Value Chains
competency and unique added business value by outsourcing non-core service capabilities to public
Will Be at the Heart
of Cloud Services,” cloud service providers. This will dramatically change IT’s role as it expands to manage an increasingly
Gartner, Inc., May, 2009 dynamic service supply chain. This will include driving choices on which external services to source

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Cloud Solutions for the Enterprise

from which providers, and how these external services will complement and work with IT’s own
internal resources and capabilities.

Building on its investments for greater service insight, CA is further investing in solutions to give you
both facts and tools to drive decisions for whether to in-source or cloud-source, to compare external
cloud services to each other, and to optimize your service portfolio across business-relevant metrics for
quality, agility, risk, cost, capability, and security.

Beyond decision support, CA is investing in solutions that will ultimately drive more and more decisions
as orchestrated actions in a real-time, run-time environment. CA’s enterprise strategy is to put IT in the
driver seat of its service supply chain with ongoing freedom of choice to add, remove and substitute
services from external providers, and how they interact with your internal resources, so you can
quickly take advantage of the latest capabilities and dynamically match business demand.

Section 3: Benefits
CA provides innovative solutions that make the promise of the cloud real
CA cloud solutions for delivering and using cloud services help you accelerate your transformation into
master of a dynamic services supply chain to:

• Optimize business value with insight and controls to preserve choice and guide investment and
sourcing decisions;
• Protect and assure public and private cloud services for security and quality as part of your
service mix;
• Realize agility and cost-efficiency faster with solutions to quickly plan, assemble, and dynamically
provision elastic services across private and public clouds.

Section 4: Next steps

For more information on how CA cloud solutions can help you accelerate your transformation, visit us
at ca.com/cloud.

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CA Technologies is an IT management software and solutions company with expertise across all IT
environments—from mainframe and physical to virtual and cloud. CA Technologies manages and
secures IT environments and enables customers to deliver more flexible IT services. CA Technologies’
innovative products and services provide the insight and control essential for IT organizations to power
business agility. The majority of the Global Fortune 500 rely on CA Technologies to manage their
evolving IT ecosystems. For additional information, visit CA Technologies at ca.com.

Copyright ©2010 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to
their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and
other countries.

Copyright ©2010 CA. All rights reserved. IT Infrastructure Library is a registered trademark of the Central Computer and
Telecommunications Agency which is now part of the Office of Government Commerce. ITIL is a registered trademark, and a
registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.
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