TABLE OF CONTENTS

1. 1. TABLE OF CONTENTS
2. ACKNOWLEDGEMENT
3. HISTORY
4. INTRODUCTION TO PEARL CONTINENTAL HOTEL, KARACHI.
5. 2. PLANNING
6. VISION,
7. MISSION.
8. OBJECTIVES
9. 3. ORGANIZING
10. STRUCTURE OF HR DEPARTMENT
11. FUNCTIONS OF HR DEPARTMENT
12. RECRUITMENT
13. SOURCES OF RECRUITMENT
14. JOB ANALYSIS
15. JOB EVALUATION
16. SELECTION
17. INTERVIEW
18. ORIENTATION
19. 4. LEADING /MOTIVATION:
20. TRAINING AND DEVELOPMENT
21. PERFORMANCE APRAISAL
22. BENEFITS COMPENSATION
23. HEALTH AND SAFETY
24. 5. CONTROLLING:
25. SWOT ANALYSIS
26. BCG MATRIX
27. 6. CONCLUSION.

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Pearl continental hotel

ACKNOWLEDGEMENTS

“Starting with the name of ALLAH the most beneficent and the most merciful
whose blessings are abundant and favors are unlimited.”

As a mater a fact, people tend to forget those who are behind there achievements and
have stood for them whenever they need assistant.

Our gratitude will be meaningless if we are not grateful to almighty Allah for his
kindness upon us. His benevolence and blessings have made us capable.

FOREWORD

There are several information-related issues at hand for PEARL CONTINENTAL

HOTEL karachi; of primary importance is the human resource department that has the
capability of performing functions such as:

Job analysis, recruitment, training and development, performance appraisal, setting

compensation policies and providing safety and health to their employees.

This report covers all the aspects of the human resource management concepts presently
applied in PC. On the basis of observation it has been extracted that Human Resource in
PC is highly motivated due to the perfect conditions provided to them.

HISTORY

Pakistan Services Limited (“PSL”) was incorporated in 1958 as a Public Limited

company and is quoted on Karachi Stock Exchange since 1964. The primary business of

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PSL is hospitality. It initially operated under the management of Inter Continental Hotel;
however, when Hashoo Group acquired PSL in 1985 it changed the name of the Hotels to
PEARL CONTINENTAL HOTELs and became the largest and oldest five star hotel
chain of Pakistan. In October 1985 all the Inter Continental hotels in Karachi,
Rawalpindi, Peshawar & Karachi became the PEARL CONTINENTAL HOTELs.
Another pearl was added to the chain in1992 at Bhurban.

PEARL CONTINENTAL HOTELs is the first Pakistani chain which has achieved
excellent international standards of services, quality and product.

PEARL CONTINENTAL HOTEL, KARACHI.

1. INTRODUCTION

Parent organization : Pakistan Services Ltd (P.S.L)

Owner : Mr. Sadrudin Hashwani

Director H.R : Lt. Col. (RETD.) Sohail Bashir

H.R.M Manager : Zia Jaan

H.R Executive : Miss Irum Faruqui

Employee strength at PC karachi: Approx. : 1600

The PEARL CONTINENTAL HOTEL, Karachi is a five star hotel located on club road ,
Karachi ,Pakistan .PEARL CONTINENTAL HOTEL Karachi being the only five star
hotels in town, offering matchless services and facilities stands tall among the small
hotels surrounding its premises. Most of the surrounding hotels lag far behind PEARL
CONTINENTAL HOTEL Karachi in standards because it has always been the choice for
budget meetings seminars symposium, conventions weddings training courses corporate
meetings and conferences. Over the years PEARL CONTINENTAL HOTEL Karachi has

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gained the reputation of providing variety of foods in different restaurants and managing
outside caterings.

The Hotel has 487 exclusively appointed bedrooms, which includes 193 Standard rooms,
238 Atrium Deluxe rooms and 49 Luxurious Suites providing various levels of guest
comfort. There are only 2 Presidential Suites in the hotel.

These following services and facilities are available to guests at PEARL

CONTINENTAL HOTEL:

Laundry/Dry Cleaning Jewellery & Gem Shops Car Rental

Parking Baby Sitting Travel Desk
Airline Offices In-House Doctor Florist
Bookstore Business Centre Pharmacy
24 Hour Room Service Authorized Money Changers

The HR department is headed by Col. Sohail Bashiri in PEARL CONTINENTAL

HOTEL karachi. Their human resource department is located in the basement near the
employee cafeteria and along with the other HR offices.

VISION

“We’ll open the doors; you’ll see what’s in store.”

We feel pride in making efforts to position Pakistan in the forefront of the International
arena.

MISSION

“Our mission is to be the hotel recognized as the leader in the industry in any aspect. We
are committed to train and develop all our staff members allowing them to grow in their
careers and provide services and standards which exceed guest expectations.”

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The mission statement clearly shows that it aims at becoming world-class leader in the
service industry. It also shows that the management at PEARL CONTINENTAL HOTEL
believes in an exceptional workforce to provide world-class service to their customers.
They want to ensure that not only they satisfy their customers but also delight them.

OBJECTIVES OF THE HUMAN RESOURCE DEPARTMENT

• Job analysis

• Selection

• Recruitment

• Orientation

• Training

• Review benefits

STRUCTURE OF HUMAN RESOURCE DEPARTMENT AT PC

DIRECTOR
HUMAN RESOURCE

MANAGER
HUMAN RESOURCE

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 HUMAN RESOURCE
EXECUTIVE

ADMINISTRATION
OFFICER

ADMINISTRATION
SUPER-VISOR

OFFICE ASSISTANT

ROLE OF HR DEPARTMENT AT PC

“Organization needs people and people need organizations.”

Since PC Hotels are a part of the service industry, the HR element of the organization is
fundamental and carries a great value. We interviewed Zia Jaan who is the HR Executive
at PC Karachi regarding the role of HR department in PC. He provided us with his
valuable time to brief some important aspects of PC’s HR practices.

6
Human resource plays a vital role in the smooth running of an organization. The total
numbers of employees working for PEARL CONTINENTAL HOTEL Karachi is more
than 1500. A large number of these employees are working in Food & Beverage
Department and House Keeping Department.

Although PEARL CONTINENTAL HOTEL segregates its employees and their duties in
departments, the individual employees work together as a team to provide the guests with
exclusive services. They view their guests as their first priority and provide them with an
everlasting experience. They struggle hard to maintain the nation’s most exciting hotel
experience. Collectively they provide the guests with such services that the client re-
discovers the simple pleasures of life.

FUNCTIONS OF HR DEPARTMENT AT PC

Like all other HR Departments PC’s HR Department is responsible for managing all the
activities related to Human resource.

PC has the following Human Resource Management functions

• Personnel planning

• Recruitment

• Selection

• Interview

• Orientation

• Training

• Performance appraisal

• Benefits & Compensations

• Health & safety

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 PEARL-CONTINENTAL HOTEL’S HR ROLE IN EXECUTING STRATEGY

Pearl-continental hotel’s functional strategies support its competitive strategies. To play a

role in executing strategies PC must require highly committed employees which are the
part of the PC culture. This means PC, begins its HR processes to create a committed,
competent, and customer-oriented workforce.

Hotel’s HR department supports strategy implementation in many ways. When HR

played a strategic role it becomes a good culture of PC.

HR’S ROLE AS A STRATEGIC PARTNER:

PEARL CONTINENTAL HOTEL can also play a vital role in making strategies with
other departments as well. They make their own forecasting plans. Our view is that pear-
continental hotel’s HR is strictly operational and that HR activities are not strategic but it
can help organization in making strategies.

HR can also adapt the strategies made by the organization for them. Mostly the top
managements craft the strategies of the organization. The strategies made for the HR
dept. are then programmed to execute that strategy. For Pearl-Continental Hotel’s
strategies there is a matching human resource strategy.

Here, HR’s role is not just to adapt its activities neither to the PC’s business strategy, nor,
certainly, just to carry out operational day-to-day tasks like paying employees.

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 RECRUITMENT

RECRUITMENT AT PC

Employment Recruiting: Applicants Use selection

planning & Build a pool complete tools; tests to
forecasting of candidates application screen-out
form applicants

Candidate
becomes Director or department head interview
employee final candidates to make final choices

RECRUITMENT PROCEDURE

• The organization recruiting procedure is based on the nature of Job. What kind of
the job is it? Is it job for labor or some managerial level? It depends upon the kind
of work job contains, for permanent employees is different, contractual is
different.

• Then according to the requirement, job specification and job description is

prepared by the HR manager. The immediate supervisor has to actually tell about
the place to be full-filled. HR manager then has to consult with GM of the
particular unit. After the proposal has been discussed the approval is given.

• PC does not rehire employees which have gone. They prefer fresh graduate’s
employees.

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 • Job posting is maximum of 9 months and minimum of 3 months. During this
period if the hired employee is found to be unsuitable the next most suitable
candidate is called from the waiting list to replace him.

• They hire permanent, monthly basis, and also daily basis employees.

• For labor work PC uses contractors to provide them with the specified no. of
employees as required. These employees are hired by contractors on daily wages.

• The organization does not go for child labor as it is unethical and against the
policies of major business firms.

• They provide 100 % Diversity (Equal opportunity to both genders).

• Applications from candidates are kept in separate files according to the job titles
and whenever there is a vacancy available.

Recruitment and selection is the process of:

‘Creating a pool of well qualified and talented candidates and choosing the best
candidate from that pool.’

The recruitment and selection process in an organization has to be aligned with the
corporate mission and objectives.

RECRUITMENT PRACTICES AT PEARL CONTINENTAL HOTEL

PEARL CONTINENTAL HOTEL has standard a list of jobs that are filled in accordance
with international standards. However these lists are not permanent and new jobs are
added to it keeping in view the changing needs of the workforce. A new vacancy in
PEARL CONTINENTAL HOTEL may arise because of the need to replace the retiring
staff, dismissed staff, promoted staff or replacing an employee on job rotation. In case a
department needs to fill in a vacancy, head of that particular department sends a requisite

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form to the Personnel Manager. The form contains specifics, e.g. whether the position is
for a new employee or a replacement, qualifications required for the job and its respective
justifications. This requisition form is sent to Personnel Manager and General Manager
respectively for their approval.

SOURCES OF RECRUITMENT AT PC:

1) INSIDE CANDIDATES

As soon as a position is vacant a memo is issued throughout the organization. The

employees interested in the vacant position drop their application forms at HR
department. The other source for internal candidates is referrals.

2) OUTSIDE CANDIDATES

There are no means used for attracting the outside candidates. PC makes no
advertisements. The word of the mouth from the existing candidates does the job of
getting out side candidates. Internees are one of the sources of the outside candidates.

INTERNEES a SOURCE OF OUTSIDE CANDIDATES

Basic requirements for internees are the hotel management degrees and
diplomas/certificates in hotel management. The referred candidates are given priority.
Minimum duration of internship is one month whereby internees are not paid. Free food
and laundry services are however provided.

JOB ANALYSIS

At PC job description is prepared for only managerial level post. The job description is
written by the HR department, the employees who are performing/ has performed the
specific job make their contributions by listing down their activities in provided

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diaries/logs & then presenting them to the HR department which consequently writes
down the specifications for the personnel required

a) JOB DESCRIPTION

Job descriptions are lists of the general tasks, or functions, and responsibilities of a
position. Typically, they also include to whom the position reports, specifications such as
the qualifications needed by the person in the job, salary range for the position, etc. Job
descriptions are usually developed by conducting a job analysis, which includes
examining the tasks and sequences of tasks necessary to perform the job. Job descriptions
are used especially for advertising to fill an open position, determining compensation and
as a basis for performance reviews.

In PEARL CONTINENTAL HOTEL, the job description contains:

• Skills and Efforts

• Tasks

• Responsibility

• Outlines of the Duty

• Whom to Report the Task

Everything is mentioned in it for the employees in a very detailed manner.

b) JOB SPECIFICATION

Once you are aware of the type of person you are looking to fit your job vacancy, you can
now design a "Job Specification" profile.

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In PEARL CONTINENTAL HOTEL, the job specification includes:

• Qualification of employee

• Experience of employee

• Training or development needed for the particular job

• Personal attributes required for the job

• Interpersonal skills and communication skills.

JOB EVALUATION

Job Evaluation is the methods and practices of ordering jobs or positions with respect to
their value or worth to the organization.

According to PEARL CONTINENTAL HOTEL following factors are considered

important while making job evaluation which is:

• Complexity of the Job.

• How much Stress one can Bear.

• Available Budget for Compensation.

• Experience Required for the Job.

• Company Need for the Employee for that Job.

• Abilities required performing a Job.

Method used for Job Evaluation

According to PEARL CONTINENTAL HOTEL, the method used for Job Evaluation is
as follows:

• Classification Method

• Ranking Method

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 • Point Method

PEARL CONTINENTAL HOTEL use Classification Method when an employee is

performing well and has a chance to get promoted with the same position but at higher
level.

On the other hand PEARL CONTINENTAL HOTEL believes that there hierarchy is flat
in nature. Due to which they consider that the pays varies according to the position of the
hierarchy. The top management will get more salary as compared to employees of middle
management. According to this policy PEARL CONTINENTAL HOTEL is also
following ranking method.

SELECTION

Selection varies according to the job post. At PC for some jobs (i.e. chefs) they
use work sample testing technique, whereas the basic criteria for testing and selection
listed are:

• Appearance & Grooming

• Professional Qualifications

• Experience & Knowledge of Job applied for

• Communication Skills in English

• Balance Poise & Maturity

• Potential for Growth

• Reasoning & Judgment

• Computer Skills.

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 SELECTION PROCEDURE AT PC

• Firstly they trickle downs the CV’s. Then call only those for the interview which
have been selected.

• Selection is based on the eligibility of qualification and experience. If the

candidate has the qualification and experience according to the job specification
then he is called for the interview.

• Minimum qualification is matriculation for the lower level staff. And the
minimum Qualification is bachelors for the upper level staff.

• They avoid negligent hiring because they are running five star hotels.

INTERVIEW

• Step by step procedure is followed in the interviews. The candidate is first

interviewed by the manager of PC and the Director HR. This interview is
unstructured, the HR manager asks frequent question to screen out the eligibility
and potential of the candidate. After conducting interviews from all the candidates
he prepares a list of the capable candidates.

• The second step, in this step the selected candidates are called again for the
structured interview which is to be conducted by head of the particular
department.

• In such interviews general knowledge questions which are related to the job are
asked from the candidates. And also the behavioral based question that what
would be the behavior and how a candidate would be performing in a given
certain situation. This helps them to judge the personality, temperament, attitude,
and the minimum stress could be handled by the candidate.

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 • The example of the whole procedure can be such as, like an assistant marketing
manager is required so he would be first interviewed by director human resource
manager then would be going through a panel interview in which certain job
related question will be asked such as, describe 4 P’s of marketing or consumer
market and consumer buyer behavior etc. In their opinion behavioral interviewing
is a good screening process to screen out the best of the best people.

 For top level they also have Panel interview.

ORIENTATION

• New employees of 2 days orientation program. The employee is given a brief

introduction of the hotel, about every department, working environment in which
he has to work, and of the work related colleagues.

• The employees are also provided with the job description of their work at the time
of orientation, which guides them for there services they have to provide, and also
introduced to the rules and regulation of the company which includes.

• There is a difference in the dress code of each employee from top to bottom.

• Employee should respect the privacy of another employee.

TRAINING & DEVELOPEMENT

Steps used for the training and development of employees at PEARL CONTINENTAL
HOTEL are as follows;

• They provide training their employees on the job and also off the job.

• In Pakistan very few organizations are able to provide trained workforce for the
hotel industry in accordance with international standards. The human resource
department of PEARL CONTINENTAL HOTEL has to recruit and select the
untrained candidates and train them according to their own needs.

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 • PC hotel also use different Training centers at locations like they send their
employees out of country for training.

• Safety training is also provided to the employee.

TRAINING APPRAISAL

After training, the trainee performance is appraised by the immediate supervisor. The
immediate supervisor in PEARL CONTINENTAL HOTEL evaluates trainee
performance on trainee’s assignment, tests and on the job work. This appraisal is very
important and it helps a lot in judging trainee’s behavior. This appraisal also helps to
evaluate employees for promotion.

This appraisal shows trainees:

• Ability/Desire to learn new things.

• Knowledge.

• Leadership qualities.

• Quality Consciousness.

• Discipline.

• Attitude.

• Flexibility.

• Personality.

• Strengths.

• Weakness.

The immediate supervisor gives his remarks (assessment) according to trainees work and
also attaches his tests and assignments during training with that form.

These appraisal forms are sent to HRD for re evaluation and they keep these forms as a
record of employee’s performance.

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 2. PERFORMANCE APPRAISAL PROCESS AND METHODS

• Appraisal is essential for enhancing the productivity of employees and to bring

quality improvements in the overall performance of the organization.

• At PC appraisal is done by the head of the specific department whose employee is

being appraised. The appraisal method used at PC is “Graphical Rating Scale”.

• Employees’ promotion (or demotion) is finally approved by the HR Manager.

Appraisals are conducted every three months a year.

• The most important factors that are considered while appraising an employee are:

o Appearance

o Conduct

o Professional Work

o Leadership & Teamwork

o Planning & Organization

o Initiative & Creativity

o Communication

o Training Skills

o Business Attitude & Operational Performance

o Achievements of Objectives

Besides this they also consider their customers feedback regarding employee
performance in order to bring quality improvements.

• An immediate supervisor plays an important role in performance appraisal. The

actual appraising is done by the immediate supervisor of each employee. After

18
 rating an employee the supervisor consults with the HR manger and then both of
them decide how much to compensate each employee and who is to be promoted?

• When an employee is promoted, he/she is required to meet the new post

requirements. For example qualification, the employee is ought to assure that
he/she is the student of the required program.

BENEFITS & COMPENSATIONS

PC provides some kind of benefits and services to its employees in order to facilitate
them.

BENEFITS

WORK SCHEDULE

Work schedule differs for different posts as managers are required to be present at office
timings. For operations employees the facility of flexible work schedule is available that
is in three shifts. One day is off during the week.

Occasional need of putting in some extra work hours is informed and employees are paid
accordingly.

If an employee works all 7 days a week the department head is supposed to give him 2
days off in the next work week in order to compensate.

BREAKS AND MEAL PERIODS

PC supply free meals & tea to employees during working hours.

• 1 meal and 2 tea breaks in one shift

• 30 min for lunch/ dinner

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 • 15 min for each tea/ breakfast

Employees are given special discount packages on food

LEAVES

The leave structure of PC is as follows:

• Casual (Maximum 3)

• Sick (Medical certificate for three or more)

• Earned (Minimum 7)

All above mentioned leaves are paid. In case an employee doesn’t avail any leave for a
year, he/she is awarded a cash amount.

MEDICAL FACILITIES

PC provides free medical facility to all its employees and their children.

LIFE INSURANCE

PC provides life insurance facility to its employees. Minor charges are deducted from
employee’s pay.

INCREMENTS

PC offers yearly pay rise to its employees regardless of their performance. The rate of
increments is same for all employees.

OTHER BENEFITS

• Free uniform is provided to all employees.

• Free laundry services for employees’ uniforms.

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 • Free transportation for female workers.

• Hajj Lucky Draw Package

BENEFITS AT RETIREMENT / TERMINATION

PROVIDENT FUND

Employees’ provident fund handed over to them at the time of retirement/resignation of

the employee. However, in the case of termination it is conditional.

MEDICAL ALLOWANCE

Employees not utilizing their medical facilities are awarded Rs.100/month. This amount
keeps on accumulating in the employees’ medical allowance which is handed over to
him/her at the time of retirement/resignation. Similarly this allowance is also conditional
for the termination cases.

Others are medical facility, hospitalization insurance, life insurance, laundry facility,
discount on rooms and restaurants etc.

COMPENSATIONS

Employees are provided with the counseling services during their training at the time of
retirement by the HR manger. These services include:

FAMILY COUNSELING

Family Counseling is a counseling program for employees wherein they are suggested
how to cope with their personal & family problems. So that the management is assured of
the fact that employees are not under any stress and are able to put in their best effort to
perform their jobs effectively and efficiently.

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PRE-RETIREMENT COUNSELING

In pre-retirement counseling program employees who are willing to work after retirement
are given constructive guidance concerning their second careers.

3. HEALTH & SAFETY

• Health and safety laws

• Security Measures
• Social security fund
• In-house doctor and Dispensary
• Contract with Services Hospital
• Provide instructions regarding the recent issue of bird flu.
• Hygiene of employees
• Fire preventions
• Energy conservation

SWOT ANALYSIS:
Each Hotel has its own SWOT based on their location, season etc. As for
the SWOT Analysis of PC Karachi is concerned SWOT Analysis is basically done
to find out that do they have sufficient resources to cover their weakness and still
achieve their objective?
Strengths

• One of the major strength of PC is that PC is in the hotel market for the past
36 years.
• Have most experience employees available at suitable job, which have
proven their loyalty with PC.
• PC as compare with its other competitions share the advantage of having
300+ luxuries rooms with big bathrooms which no hotel in Pakistan is able
to accomplish.
• PC carries out loyalty program such as keep track of its customers.
• Keep history record of customers who avail the room facilities.
• Records like if a customer prefer something different in his/her room as
compared to there customers, that is kept in record and when the same
customer returns after sometime, his requirement made in history is

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 available which then turns into customers satisfaction as he does not need
to specify his requirements all over again.
• Major strength in identifying the name of PC as a continental hotel has been
played by PC Bhurban.
• PC bares the great advantages on the performances on maintaining good
health clubs, swimming pools, squash courts, tennis courts and all other
sports activities.
• It also maintains excellence in good quality food restaurants.
• The major strength of PC is its voice mail card locking system for perfect
security.

The strength of PC can be the weakness of other hotels as well as the weakness of
PC it self in some sectors.
*PC has a long lobby, which helps it not to look crowded - Sheraton small lobby.
Weaknesses
As fashion changes need, demand and idea also changes.

• As PC being an old hotel in history bares a difficult weakness, as old

customers do not prefer to visit the same hotel over and over.
• They prefer to experience something new.
• The well known saying "OLD IS GOLD" turns out to be the strength of this
hotel as it diverts the attention of its customers back to the luxuries
provided as some people are use to the atmosphere.
• The other weakness of PC lies in its telephone system, which is again an
old system.
• As Sheraton enjoys the great advantage of having latest technology that is it
Tele- communication system.

Opportunities
The opportunities that PC faces are not much due to its well-established position.

• Events organized in the city gives PC Karachi a great advantage as number

• Of customers/people increase and PC get an opportunity to show its loyalty
and services to its customers.
• One of the opportunities grasped by events being held in the city is that as
tourist increase and in the same way people book rooms and avail services
rendered by PC.
• Seminars are again a great opportunity for PC as world wide seminars are
being held in the city or in PC Banquet halls which again help PC to show
its quality services and in this way people across the world come to the city
and book rooms for themselves.

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 • Parities wedding and other extra circular activities are opportunity to help
PC recognize its name.
• PC looks up to these opportunities whole-heartedly.

Threats
If in the market there are more than two or more brands of the same type or there
exist an alternative for that product then organization/companies face threats
among themselves or among customers but one can always plan before hand.

• Threats of new entrants like Islamabad Serena are a threat for PC but PC
has planned different alternatives for its threats.
• One of the biggest threats PC has to face is Sheraton being its next door
neighbor.
• As if things don't work with customer at PC like if they bargain for a room
and PC is unable to fulfill their satisfaction then they can always walk
across the road and just knock.
• Law and order situation can also be a threat such as strikes. If law and order
not maintain throughout the country people around the world would avoid
to come to Pakistan and if people wont come then there will be no tourist so
who will rent the rooms.

BCG MATRIX:

STAR PRODUCTS:
CHANDNI
SAKOORA JAPENESE
MARCOPOLO.

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CASH COWPRODUCTS
Banquet halls
Services
Food chain.

OUR RECOMMENDATIONS

THINGS WHICH AN EMPLOYEE SHOULD AVOID:

• Smoke, eat, drink, chew gum, whistle, hum or sing in the lobby or any public
areas.

• Stand in groups and casual conversation with co-workers.

• Shout or talk in the public areas.

• Allowing of personal friends to visit employees at the hotel.

• Spit in any area.

• Say anything negative about the hotel.

• Entering in other departments, public areas, or guest floors.

OTHER RECOMMENDATIONS:

• PC should send its managers/employees to abroad for training purpose for it will
ultimately improve the organization’s overall performance.

• Internees should be paid for their services.

• More flexible benefits plans should be introduced for employee so they can
choose which suit them the best.

• As PC doesn’t have any special program to bring the outside talent in, so they
need to take this area under consideration.

• More incentive programs should be introduced to maintain employee motivation.

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 CONCLUSION

After a thorough study of Human Resource Department at Pearl Continental, Karachiwe

can conclude that PC is a huge name in the hotel industry and its Human Resource
Department is working dynamically to pursue its organizational goals. This project has
given us the realistic view of how Human Resource practices are followed in any
organization.

Attached Questionnaire of our PROJECT

Q No. 1: What are the key values of PC Hotel’s culture?

Ans: Integrity, Loyalty, Personality, Safety & Security etc.

Q No. 2 Describes the hierarchy of Human Recourse department?

Ans: DHR – MHR – HR- Exec – Admin Officer – Admin –Supervisor –
Office Assistant.

Q No. 3 Which methods PC use to analyze and evaluate the job?

Ans: We have a revised JDs and Job Specification System to evaluate the
job.

Q No. 5 Do you plan any pool of application to fill-up vacant post?

Ans: No

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Q No. 6 What type of test you conduct at the time of recruitment?
Ans: Just a Personality Test, English, Presentation.

Q No. 7 What methods you adopt for screening candidates?

Ans: We have two days walk in interviews in a week

Q No. 8 Do you have any management assessment centre at PEARL

CONTINENTAL HOTEL?
Ans: No
Q No. 9 How you train and develop your employees?
Ans: We have a proper Training and development Department.

Q No. 10 Describes your performance appraisal method?

Ans: Not a particular one.

Q No. 11 What system of career development of employees you usually

adopt?
Ans: No

Q No. 12 Have you any health and safety plan for employees at
workplace?
Ans: We have Proper Health and Safety Committee, Proper Training
Session Regarding Health and Safety.

Q No. 13 Have you any compensational plans for new and current
employees you offer?
Ans: We have Bonuses, Hajj Lucky Draw etc.

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Q No: 14 Do you offer any after job benefits to your employees?
Ans: Yes we have,
Medical Facility, Hospitalization Insurance, Life Insurance,
Discount on Rooms and Restaurants etc.

Q No. 15 Through which techniques you handle the stress among employees?
Ans: We have a counseling system and have proper training session
regarding stress management.

Q No. 16 What negotiation techniques you use to handle the conflict?

Ans: We have a proper counseling session; also we have an inquiry
committee from different departments

Q No. 17 What is your social responsibilities being HR executive at

PEARL CONTINENTAL HOTEL?
Ans: My Social Responsibilities are to look after employee relation,
arranging their social activities like birthday Parties, Ladies Get
together etc.

Q No. 18 what type of decisions you usually take, under the condition of
uncertainty or risk?
Ans: It depends upon the type of Risk

Q No. 19 Describe the tools you use for planning?

Ans: Like Business Plan, Goal Setting Plan etc.

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Q no. 20 For which type of activities you adopt strategic, operational,
specific, standing or single use plan?
Ans: For Development, Growth, etc.

Q No. 21: Do you allow the employees to participate in developing plans

in your department?
Ans: yes, we are.

Q No. 22 How you handle candidates interviewed individually, in group

or through panel?
Ans: Depends upon the nature of the job. For top level we have Panel
interview also

Q No. 23 What is your employee turnover?

Ans: It varies all the time.

Q No. 24 What type of communication between managers and

employees?
Ans: Two way communication

Q No. 25 How you motivate your employees for good performance?

Ans: We have Employee, Supervisor of the month, Departmental
Champion, Honesty Awards etc.

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