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Synology DiskStation
Mail Station 2 User’s Guide
2011-1-14
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Synology DiskStation Mail Station 2 User’s Guide
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Synology DiskStation Mail Station 2 User’s Guide
Table of Content
Introduction ................................................................................................................................ 4
DNS Setup.......................................................................................................................... 6
Webmail............................................................................................................................ 12
Troubleshooting ....................................................................................................................... 22
Why can’t I send or receive emails via webmail from Mail Station? ................................ 22
Why can’t I receive emails sent from another email server (e.g. Gmail).......................... 23
Why do I get rejected emails when I send it to some sites, like Gmail or Hotmail? ......... 23
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Synology DiskStation Mail Station 2 User’s Guide
Introduction
This package is an upgraded version of Mail Station and applies only to Synology DiskStation with DSM
3.1 and onward. With Mail Station 2, users can access emails stored on Synology DiskStation
by webmail interface.
This document is to guide you through the installation of Mail Station 2 and to provide troubleshooting.
However, if you still have technical problems, please visit Synology Inc. for support.
Whenever you send an email, your mail user agent (MUA) interacts with the mail transfer agents (MTA)
in order to get the mail to the right destination.
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Synology DiskStation Mail Station 2 User’s Guide
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Synology DiskStation Mail Station 2 User’s Guide
You have to complete the following preparations before experiencing Synology Mail Station.
Here is a good reference regarding to port forwarding setup of different routers: http://portforward.com.
DNS Setup
A valid domain name is required for people from the Internet to deliver emails to your mail server.
To setup the DNS of a mail server, you need to set MX record or/and A record on the DNS server. We
will explain the details below.
MX record, or Mail Exchanger record, is a type of resource record in the Domain Name System (DNS). It
specifies how Internet email should be routed using the Simple Mail Transfer Protocol (SMTP). Each MX
record contains a host name and a preference. A host name guides emails to arrive at the right
destination. A preference points out the relative priority of various servers.
For example, to have an email address “alex@example.com” works, you have to set up the MX record of
the domain “example.com”. To do so, you need to point the MX record to the IP or domain name of your
DiskStation.
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Synology DiskStation Mail Station 2 User’s Guide
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Synology DiskStation Mail Station 2 User’s Guide
2 After logging in, click Add a Host to create a new host or click Manage Host to modify the host.
3 Fill in the required fields. The IP address shown here is your current IP address. You could also
replace it with the IP address of your Synology products. Fill in the MX Record field with the hostname
such as synology.no-ip.info.
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Synology DiskStation Mail Station 2 User’s Guide
6 Few minutes later, you can log in to your DiskStation with DDNS.
Some ISPs may delegate a portion of the zone to you so that you can host your own reverse DNS.
You can configure Reverse DNS by determining PTR records in a DNS server. PTR records are
managed by the entity that controls the IP address assigned to you. It may be either your host. It can
be yourself if the host has delegated to you the Reverse DNS for your IP space (containing one or
multiple IP addresses). A PTR record usually represents the IP entered backwards, followed by an
in-addr.arpa entry.
Setup Reverse DNS with your ISP provider
The ISP or entity that owns your IP address is the only one who can add the appropriate PTR
records.
2011-1-13 | ® 2011 Synology Inc. All Rights Reserved.
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Synology DiskStation Mail Station 2 User’s Guide
Once you complete the setting above, you can install the Mail Station.
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Synology DiskStation Mail Station 2 User’s Guide
2 Please fill in the Doman name of your email address. For example, if your email address is
“alex@example.com”, fill “example.com” here. Basically, it is the domain name after @ of your email
address.
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Synology DiskStation Mail Station 2 User’s Guide
3 Enable SMTP. If "SMTP Authorization is required" is enabled, you must provide your Synology
DiskStation's user account and password for authentication when setting up SMTP server in other mail
clients.
Take Outlook Express for example, you can enable the option "My server requires authentication"
in [Tools] > [Accounts] > [Mail Account] > [Properties] > [Servers]. This option is recommended to be
enabled to avoid being a Spammer.
4 To receive emails on DiskStation, you must enable at least one of the following protocols: POP3,
POP3 SSL/TLS, IMAP and IMAP SSL/TLS. You can enable multiple protocols.
If you need to set up NAT port forwarding, the protocol you choose should be based on the NAT port
settings. If you want to use Webmail, IMAP have to be enabled.
5 Click OK once complete the setting. Now you can receive and deliver emails by Mail Station.
Webmail
The upgraded Mail Station 2 allows you not only to use webmail, but also to create multiple accounts with
different POP3 and SMTP settings. It provides centralized management of various emails accounts.
If you don’t want to create new accounts in the webmail, the default email account of Mail Station 2 will be
admin@xxx.xxx. “xxx.xxx” will be the DNS you’ve set up previously for your DiskStation.
Please note that the webmail on Synology DiskStation does not support non-English account or empty
password.
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Synology DiskStation Mail Station 2 User’s Guide
Read an email
1 When logging in the webmail, you can see the inbox. The window below is the preview pane showing
the content of mails you choose. Or you can double click the mail to read it in a larger window.
2 If you want to disable the preview function, click Personal Settings and disable the Show Preview
Pane.
Write an email
1 Click the icon to start editing a new email and the email-editing window will pop up.
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Synology DiskStation Mail Station 2 User’s Guide
After finishing editing, fill in the information of receiver, then click Send Now to send the email. Or you
can click Save this draft.
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Synology DiskStation Mail Station 2 User’s Guide
2 You can attach files to your email. The maximum size of the attachment is 5MB.
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Synology DiskStation Mail Station 2 User’s Guide
2 Set up options of receiving POP3 mails. Here you can choose the folder to receive the mails of this
account. You can also choose to remove the original messages from your POP3 server after the mails
are received. Click Next to continue.
3 In this step, you can choose a SMTP server for this POP3 account. You can either choose from the
existent SMTP servers or add a new SMTP server here. By adding various SMTP servers, users can
choose to send emails from different accounts to protect their privacy. Click Next to continue.
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Synology DiskStation Mail Station 2 User’s Guide
4 Set the options for first time receiving the mails from the new account, then click Save to finish the
settings.
5 If you want to modify the SMTP server you’ve set up during the account creation process, you can go
to Settings > Preference. In the column on the left side, you will see SMTP Settings. Click on it and
you will see your SMTP server settings on the right side. Here you can modify the settings of SMTP
servers.
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Synology DiskStation Mail Station 2 User’s Guide
6 You can also add a new SMTP server. To do so, click on the drop-down list of Select SMTP server
field and you will see Add a SMTP server. You can fill in the necessary information to create a new
SMTP server. After when sending an email, you can choose different sender from the SMTP servers
you’ve set up here.
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Synology DiskStation Mail Station 2 User’s Guide
We have completed setting up Mail station. Now we are going to do some testing to make sure the mail
server works.
The above picture shows how emails are delivered. Here we are dividing the process into various steps.
Our test is to make sure that every step works. If any of the steps below fails, please refer to the
Troubleshooting section to solve the problem.
Send a email from DiskStation to DiskStation itself and make sure the mail server works
Send a email from a PC to a user of the DiskStation to make sure that the MUA can communicate
with MTA
Send an email TO another email server to make sure DiskStation can deliver the email over the
Internet.
Send an email FROM another email server to make sure DiskStation can receive email over the
Internet.
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Synology DiskStation Mail Station 2 User’s Guide
Webmail
Please refer to Webmail section to operate the mail testing. If you do not receive the testing mail, please
refer to Troubleshooting, section 1.
Email Software
You can use Outlook Express, Thunderbird or any other email software to receive and deliver the
DiskStation’s mails by filling in necessary information such as account and password. If you can not
receive emails, please refer to Troubleshooting, section 2.
Then, send a testing email to your account. If you cannot receive or deliver the testing email please refer
to Troubleshooting, section 2.
Email Software
You can use Outlook Express, Thunderbird and other email software to receive or deliver the
DiskStation’s mails by filling necessary information such as account and password. If you can receive
emails, please refer to Troubleshooting, section 2.
Then use the email software to send a testing mail to other email accounts such as Gmail. If you cannot
receive the testing mail please refer to Troubleshooting, section 2.
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Synology DiskStation Mail Station 2 User’s Guide
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Synology DiskStation Mail Station 2 User’s Guide
Troubleshooting
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Synology DiskStation Mail Station 2 User’s Guide
Why can’t I receive emails sent from another email server (e.g.
Gmail)
1 Make sure the DNS is correctly configured. You will need to point the MX and A record to DiskStation.
So other email servers can find the DiskStation.
2 Make sure DiskStation has a static IP address and is connected to the Internet, or your domain name
points correctly to your dynamic IP.
3 If the DiskStation is sit behind the NAT firewall/router, please make sure the port forwarding works.
You can check whether the port forwarding works by going to the http://canyouseeme.org/ and
inputting the port 25.
4 Check message in the returned mail if any. So you can find the detailed reason of the error.
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Synology DiskStation Mail Station 2 User’s Guide
This table describes the changes to the Synology DiskStation Mail Station User’s Guide.
Date Note
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