Imran Khursheed

+92-345-255-2023
+92-345-277-1169
+92-21-3667-6212
+92-21-0000-0000

it.person@consultant.com

OBJECTIVE
To obtain and secure a position that utilizes my technical and management skills with my
educational background for achieving the target and delivering the best performance in
the esteemed organization. I would like to implement innovative ideas, progressive
experience, skills and creativity for accomplishing the projects that will lead to a lasting
working relationship in the field of information technology.

EDUCATION
(BS) Computer Science (3.4/4.0) (USA), graduated 2005
(MS) Information Technology (3.5/4.0) (USA), graduated 2007

CERTIFICATIONS
AutoCAD (APTECH)
JNCIA (Juniper Networks Certified Internet Associate)

LANGUAGES
BASIC, HTML, COBOL, Visual Basic, Pascal, Assembler

OPERATING SYSTEMS / PLATFORMS

Windows 9x/NT/2000/XP/2003/VISTA/7, UNIX, Microsoft Exchange, AS/400, MS-DOS, VAX,
OS/2

DATABASES
Microsoft Access, SQL, dBase IV, Oracle

APPLICATIONS
Microsoft Office XP/2003/2007/2010, Microsoft Internet Explorer, Netscape Browser,
Microsoft Visio, Microsoft Paint, Photoshop, Paint Shop Pro, Adobe Acrobat, Macromedia
Flash

WORK EXPERIENCE
Computer Sales, Service and Support Private (USA-Pakistan)

September 2006 to Present

• Selling of brand new and used PC’s, peripherals and networking equipment
• Installation and configuration of PC’s, peripherals and networking components including
routers and switches
• Providing technical support for various brands of computer systems, peripherals and
networking components
• Servicing of desktop and laptop PC’s, printers, and networking equipment
• Installs or assists in installation of personal computers, software, and peripheral
components such as monitors, keyboards, printers, and disk drives
• Projects basic network equipment installation such as wiring, conduit, jacks, wall boxes,
punch blocks, transceivers, hubs, switches, file servers, and network interface cards.
Perform other related duties as well
• Installation and customization of software and hardware in order to manage, monitor,
and otherwise support computer systems network
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• Loads and configures specified software packages such as operating systems, word
processing, or spreadsheet programs into computer
• Maintains hardware and software inventory and maintains the back-up systems
• Installation and configuration of computing hardware and software in both staff and
public areas, secures as necessary and ensures their effective operation
• Maintenance of computing equipment and software as required
• Follows-up on routine user problems including hardware, software and networking
problems
• Provides updates, status, and completion information to personnel and/or users, via
voice mail, e-mail, or in-person communication
• Evaluates, and responds to requests for computer assistance from users experiencing
problems with hardware, software, networking, and other computer related technologies;
responds to inquiries concerning systems operation and diagnoses system hardware,
software, and operator problems; performs remedial actions to correct problems and/or
recommends and determines solution
• Tracks hardware repairs and warranties, liaises with vendors, and replaces defective
parts as necessary
• Inspects personal computer equipment and reads order sheet listing user requirements
to prepare microcomputers for delivery

IT Assistant SGS Pakistan (Private) Limited

(Karachi/Pakistan)

February 2006 to August 2006

• Worked at IT helpdesk to assist employees with PC’s, networking and application

problems
• Provided Microsoft Office, Microsoft Outlook and Lotus Notes training to employees
• Maintained proper functionality and efficiency of computer networks and PC’s through
day-to-day monitoring and upgrading
• Responsible for developing and updating IT Security Policies
• Worked as a stock In Charge for IT Department for keeping stock of new desktop
and laptops PC’s, printers, peripherals, consumables, and stationary. Responsible for
getting quotations from various vendors, analyzing them before making a decision
which vendor is suitable for purchasing products, consumables, and services in
terms of price and quality

Computer Sales, Service and Support Private (USA)

September 2003 to December 2005

• Selling of brand new and used PC’s, peripherals and networking equipment
• Installation and configuration of PC’s, peripherals and networking components including
routers and switches
• Providing technical support for various brands of computer systems, peripherals and
networking components
• Servicing of desktop and laptop PC’s, printers, and networking equipment
• Installs or assists in installation of personal computers, software, and peripheral
components such as monitors, keyboards, printers, and disk drives
• Projects basic network equipment installation such as wiring, conduit, jacks, wall boxes,
punch blocks, transceivers, hubs, switches, file servers, and network interface cards.
Perform other related duties as well
• Installation and customization of software and hardware in order to manage, monitor,
and otherwise support computer systems network
• Loads and configures specified software packages such as operating systems, word
processing, or spreadsheet programs into computer
• Maintains hardware and software inventory and maintains the back-up systems
• Installation and configuration of computing hardware and software in both staff and
public areas, secures as necessary and ensures their effective operation
Imran Khursheed - Page 3-

• Maintenance of computing equipment and software as required

• Follows-up on routine user problems including hardware, software and networking
problems
• Provides updates, status, and completion information to personnel and/or users, via
voice mail, e-mail, or in-person communication
• Evaluates, and responds to requests for computer assistance from users experiencing
problems with hardware, software, networking, and other computer related technologies;
responds to inquiries concerning systems operation and diagnoses system hardware,
software, and operator problems; performs remedial actions to correct problems and/or
recommends and determines solution
• Tracks hardware repairs and warranties, liaises with vendors, and replaces defective
parts as necessary
• Inspects personal computer equipment and reads order sheet listing user requirements
to prepare microcomputers for delivery

Technical Support Dell Corporation (Minneapolis, MN/USA)

September 2000 to August 2003

• Provided phone and onsite hardware/software support for Compaq Computer

Corporation
• Provided technical support to customers to use, install, configure devices and
applications running in Windows environment
• Installation and configuration of PC’s, peripherals and networking components including
routers and switches on both commercial and private areas
• Installs and configures computing hardware and software for both staff and public areas,
secures as necessary and ensures their effective operation
• Participates in OS testing and evaluation
• Tests, configures, maintains and supports all aspects public workstation environment,
both hardware and software
• Evaluates, and responds to requests for computer assistance from users experiencing
problems with hardware, software, networking, and other computer related technologies;
responds to inquiries concerning systems operation and diagnoses system hardware,
software, and operator problems; performs remedial actions to correct problems and/or
recommends and determines solution
• Diagnoses and addresses reported problems related to software and hardware as a
member of the Helpdesk team
• Tracks hardware repairs and warranties, liaises with vendors, and replaces defective
parts as necessary
• Assisted clients and system operators with online technical support using chat,
email, and forums

Computer Lab Assistant Saint Cloud State University (St. Cloud,

MN/USA)

September 2000 to August 2003

• Helped students with their assignments and assisted them on how to operate
computers; constantly interacted with students to help them use computer lab in the
most efficient manner possible
• Checked out software packages to users for their assignments
• Assisted management to come up with the solutions for network and computer
problems when they are down and provided general maintenance of the computer
lab and ensured computer equipment remains in working order
• Maintained proper functionality and efficiency of computer lab through day-to-day
monitoring and upgrading

REFERENCES
Available upon request