Research project is one of the most vital and active part for the life of manage

ment
students. The basis idea behind this is to give the Research project to the stud
ent and
make them acquainted with actual method and procedures.
As a part of P.G. course, I completed my Research project on A STUDY ON ERP PROJ
ECT’S IMPACT AND IMPLEMENTATION IN AN ORGANISATION.
ERP is one the latest technologies that many organizations have undertaken. Typi
cally, Enterprise Resource Planning (ERP) systems are software packages composed
of several modules, such as human resources, sales, finance and production, pro
viding cross-organizational integration of transaction-based data management thr
oughout embedded business processes support. These software packages can be cust
omized up to a certain limit to the specific needs of each organization. ERP was
characterized as the most important development in the corporate use of technol
ogy in the 1990s. Unfortunately, many ERP projects have not been effective enoug
h and hence have been unable to achieve all the results envisaged. As the cost
of an ERP implementation project is very high, it is critical for an organizatio
n to make the project a success and start obtaining benefits out of it as fast a
s possible. But what is it that makes an ERP implementation project successful.

ACKNOWLEDGEMENT
It gives immense gratification to place on records my profound gratitude and sin
cere appreciation to each and everyone who has helped me in this endeavor.
I wish to acknowledge my thanks to supervisor and project guide Mr. Naresh Yadav
giving as the guidance and encouragement to complete this project and for his c
ooperation and valuable suggestions to initiate the study.
Finally I would like to place a word of appreciation on record for all those who
have directly or indirectly help me for the successful completion of this proje
ct.

(RAVI KANT)
DECLARATION

I RAVI KANT student of Post Graduation in YMCA University of Science and Technol
ogy, Faridabad hereby declare that I have completed the project on A STUDY ON ER
P PROJECT’S IMPACT AND IMPLEMENTATION IN AN ORGANISATION in the academic year 2010
-2011. The information provided is true and original to the best of my knowledge
.

(RAVI KANT
)

CERTIFICATE

This is to certify that RAVI KANT (MBA-323-2K9) Department of Management studies

, YMCA University of Science and Technology Faridabad, for the award of degree o
f Master of Business Administration has worked under my supervision and guidanc
e for his project titled “A STUDY ON ERP PROJECT’S IMPACT AND IMPLEMENTATION IN AN O
RGANISATION”. The matter embodied in this report is original and authentic to the
best of my knowledge.
I wish him all the best in all his future endeavors.

Mr. Naresh Yadav

Asst. Professor
Deptt. of Mechanical Engineering
YMCA University of Science and Technology
TABLE OF CONTENTS

S. No. TITLE NAME PAGE No.

CHAPTER – I
1 INTRODUCTION 01
CHAPTER – II
2 REVIEW OF LITERATURE 27
CHAPTER – III
3 DESIGN OF STUDY 36
4 RESEARCH METHODOLOGY 38
CHAPTER – IV
5 INDUSTRY AND RESPONDENTS PROFILE 42
CHAPTER – V
6 DATA ANALYSIS & INTERPRETATION 50
CHAPTER – VI
7 FINDINGS & SUGGESTIONS 71
CHAPTER – VII
8 CONCLUSION 75
CHAPTER – VIII
9 BIBLIOGRAPHY 78
10 ANEXURE 78
11 QUESTIONNAIRE 79