Gleaning Insight

Into The Mentality

Of Today’s Maintenance Leader

Wim Vancauwenberghe
“I frequently have fantastic ideas to improve Maintenance operations.

But how do I get my maintenance team to really execute them?”

An anonymous Maintenance Manager

Content

• What is leadership ?

• Why do you need it ?

• Some suggestions for leadership in

Maintenance Management
What is Leadership ?

Management is doing things right,

Leadership is doing the right things.

Peter Drucker

Best organisations focus on long term Results.

Let’s do some leadership engineering …

Leadership

R=Q x A x E
R=Results (Quality Production Volume/Costs.)

Q=Quality actions. Do the right things.

A= Acceptance by people.
E= Enthusiasm
Quality actions

ExampleMission
Safely Deliver Cost Effective
Equipment Reliability
through Implementation/Execution of CBP

Set the goals for the organisation !

Communicate your beliefs and convictions !
Acceptance by people
Resistance to change …
Current Future
Comfort Zone

Effectiveness Effectiveness

Optimism
Constructive

Destructive

Time Time

• A clear Vision and Strategy to create credit -> leadership

• Communicate -> people have to understand -> know why (training)!!!
• Generate quick wins -> and don’t forget to communicate them …
• Secure the improvement –> it has to become part of the culture
Acceptance by people
Analyse
Situation Approach &
Design
• Assessment Organise
• Verbeterpotentieel
• ROI • Workshop Implement
• Resultatenplan • Goals per problem & Secure
• Method • Develop tools
• First pilot
• Communicate result. • Train
• Implement in day to day work
Conten
t • Integrate in systems
Secured
Result
Change
Take
Mindset & Employment responsability
acceptation
Necessity (sense)
& direction • Communication • Take initiative
• Consequences • Learn Techniques • Levels of securement
• Shared feeling • “Picture” of the future • Train
of urgency • Commitment
Credit to:
www.pdm-group.com
Enthusiasm
I start with the premise that the function of
leadership is to produce more leaders, not
more followers.
Ralph Nader
Enthusiasm
An empowered organization is one in which
individuals have the knowledge, skill, desire, and
opportunity to personally succeed in a way that
leads to collective organizational success.
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Enthusiasm Let’s take a look over the wall …

Case field service engineers (copiers)

1. empowered workgroup has 2 one-hour meetings/month
- Poor performance machines - holiday planning
- Response Time - territory management
- Broken calls - perfect call process
- Cost of material - meeting planning
- Leads generation & follow-up process- product training
2. Every Service Engineer gets a monthly report :
- The Perfect Solution of his team
- The Balanced Achievement
- The performance per product of his team
- His own performance per product

3. Checkup per workgroup every 6 months

The group has to propose actions to be taken for every item of the Balanced Achievement
that does not scores 100%.
Is Leadership in MM necessary?

Find the influence of Leadership qualities of the Maintenance Manager on resultsFind

… that making people responsable is …
important important
very important very important

Maintenance Managers are trained in management Actions are … translated to objectives

frequently always
never very frequently
rarely frequently
sometimes sometimes
very frequently rarely
Are new ideas brought up by your people?
MM never trained MM sometimes trained
Aantal van New ideas are ... brought up by the maintenanec technicians Aantal van New ideas are ... brought up by the maintenanec technicians

New ideas are ... brought up by the maintenanec technic

frequently
rarely
MM frequently trained MM very frequently trained
Aantal van New ideas are ... brought up by the maintenanec technicians
sometimes
very frequently
Training in Maintenance Management ?

Get the maintenance job done !

Are those objectives really working?
Rarely Objectives Sometimes Objectives
Aantal van New ideas are ... brought up by the maintenanec technicians Aantal van New ideas are ... brought up by the maintenanec technicians

New ideas are ... brought up by the maintenanec technic

frequently
rarely
sometimes
very frequently

Frequently Objectives Very frequently Objectives Always Objectives

Aantal van New ideas are ... brought up by the maintenanec technicians Aantal van New ideas are ... brought up by the maintenanec technicians
Aantal van New ideas are ... brought up by the maintenanec technicians
The ten commandments
1. Give constructive feedback
2. Do something with the ideas of your people
3. Do not economise on compliments
4. Support personal development
5. Be flexible
6. Communicate clearly and direct
7. Show your commitment
8. Make your people excel
9. Respect the individual
10. Admit when you were wrong
Download this presentation …
www.bemas.org –> Knowledge Base -> Actual downloads
 Thank you …
• Active network for maintenance
professionals

• Organisation of events and

seminars on maintenance

• Services to our members

• Lobby for the importance of

the maintenance profession.

MAINTENANCE MANAGEMENT MAINTENANCE TECHNOLOGY

FACILITY MANAGEMENT FIELD SERVICE

Member of the European Federation

of National Maintenance Societies