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2010 Global Most Admired Knowledge

Enterprises (MAKE) Report

Executive Summary

The Global Most Admired Knowledge Enterprises (MAKE) research program was established
by Teleos, in association with The KNOW Network, in 1998 to identify and recognize those
organizations which are creating shareholder/stakeholder wealth by transforming new as well as
existing enterprise knowledge into superior products/services/solutions.

The Global MAKE research is based on the Delphi methodology. This technique uses an expert
panel’s perceptual knowledge to identify and examine critical issues – in the case of the Global
MAKE study to identify those organizations which are leaders in the 21st century knowledge
economy. Through several iterations a consensus is developed among the panel’s experts. It is
this consensus of expert opinion which provides the validity to the Delphi and Global MAKE
study results.

A panel of Global Fortune Global 500 senior executives and leading knowledge
management/intellectual capital/innovation/organizational learning experts selects the Global
MAKE Winners. In the Global MAKE study there are three rounds of consensus building. In
the first round, members of the expert panel nominate organizations (profit, non-profit and public
sector) located anywhere in the world.

In the second round, each member of the expert panel selects a maximum of three knowledge-
driven organizations from the list of nominations. Those organizations selected by at least 10%
of the expert panel members are recognized as Global MAKE Finalists. In the third and final
round, the Global MAKE Finalists are ranked against each of the eight knowledge performance
dimensions which form the MAKE framework and are the visible drivers of value creation:

• creating an enterprise knowledge-driven culture.


• developing knowledge workers through senior management leadership.
• developing and delivering knowledge-based products/services/solutions.
• maximizing enterprise intellectual capital.
• creating an environment for collaborative enterprise knowledge sharing.
• creating a learning organization.

2010 Global Most Admired Knowledge Enterprises – Executive Summary

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• delivering value based on stakeholder knowledge.
• transforming enterprise knowledge into shareholder/stakeholder value.

A total of 96 organizations were nominated as 2010 Global Most Admired Knowledge


Enterprises. Out of this group, 51 organizations were recognized as 2010 Global MAKE
Finalists (see Appendix 1). A total of 20 Global MAKE Finalists were recognized as 2010
Global MAKE Winners (based on the total composite scores).

The Winners of the 2010 Global MAKE study, conducted by Teleos in association with The
KNOW Network, are (in alphabetical order):

• Accenture (Global)
• Apple (USA)
• Ernst & Young (Global)
• Fluor (USA)
• General Electric (USA)
• Google (USA)
• HP (USA)
• IBM (USA)
• Infosys Technologies (India)
• McKinsey & Company (Global)
• Microsoft (USA)
• MindTree (India)
• PwC (Global)
• Royal Dutch Shell (the Netherlands)
• Samsung (S. Korea)
• Schlumberger (France/USA)
• Siemens (Germany)
• Tata Group (India)
• Telefónica (Spain)
• Wipro Technologies (India)

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The Global MAKE study is a measure of the rate at which an organization is transforming its
tacit and explicit corporate knowledge into new enterprise intellectual capital and increased
shareholder value (or in the case of non-profit and public organizations, stakeholder capital).
Global MAKE Winners are creating enterprise intellectual capital and shareholder value over
four times as fast as their competitors – supported by trends in innovation capability, market
capitalization, return on assets and revenues, brand value, etc.

According to Rory Chase, managing director of Teleos, “The 2010 Global MAKE Winners have
been recognized as leaders in effectively transforming enterprise knowledge into wealth-creating
ideas, products and solutions. Their expanding portfolios of intellectual capital are enabling
them to out-perform their competitors during this global economic downturn.”

For the first time, Google has been named the overall Global MAKE Winner. Past overall
Global MAKE Winners include Apple, Buckman Laboratories, General Electric, IBM,
McKinsey & Company, Microsoft and Toyota.

Key Findings

Business leaders, analysts and investors constantly ask: “What are the economic and competitive
advantages of pursuing a business strategy based on knowledge leadership?” Based on the
findings of the 2010 Global MAKE study, the benefits of this approach are tangible and
significant.

Successfully managing enterprise knowledge yields big dividends. The 2010 Global MAKE
Winners trading on the NYSE/NASDAQ showed a Total Return to Shareholders (TRS) for the
ten-year period 2000-2009 of 11% – nearly three times the average Fortune 500 company
median.

Other findings include:

• Toyota failed to become a Global MAKE Winner for the first time in 9 years, and BP failed to
become a Global MAKE Finalist for the first time since the Global MAKE studies began in
1998.

• Enterprises with long-term knowledge-driven strategies are continuing to invest in innovation,


knowledge sharing and collaboration, and human intellectual capital – especially skills and
competencies development – and will emerge from the global recession in stronger positions.

• Organizations around the world are facing leadership challenges in developing knowledge
workers. A combination of factors – the retirement of growing numbers of ‘baby boomers’
and difficulties in recruiting talented new knowledge workers from the small pool of

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‘Generation Y’ individuals – is forcing organizations to devote significant resources to human
intellectual capital management.

• Organizations also continue to struggle to create value through managing


customer/stakeholder knowledge. Many organizations are not expanding their capabilities,
especially in the area of social media and networks, in order to create a competitive edge.

• During the past decade organizations have allocated considerable resources to maximizing
enterprise intellectual (customer, human, structural) capital and it appears to be yielding
benefits in terms of improved competitiveness and profitability.

2010 Global MAKE Hall of Fame

A total of 147 organizations have been named Global MAKE Finalists since the MAKE research
program began in 1998. And, of this group, only 53 organizations have been recognized as
Global MAKE Winners. They are concentrated in just 20 business sectors.

An even more select group of organizations form the 2010 Global MAKE Hall of Fame. These
26 organizations have been Global MAKE Finalists in each of the past five annual studies:
Accenture, Apple, ConocoPhillips, Deloitte, Ernst & Young, Fluor, General Electric, Google,
Honda, HP, IBM, Infosys Technologies, McKinsey & Company, Microsoft, Nokia, Oracle,
Petrobras, POSCO, PwC, Royal Dutch Shell, Samsung, Schlumberger, Siemens, Tata Group,
Toyota and Wipro Technologies.

2010 Global MAKE Winners

The 2010 Global MAKE Winners (in alphabetical order) are:

Accenture (Global)

Established in 1989, Accenture is a US $21.6 billion (fiscal year ending August 31, 2010) global
management consulting, technology services and outsourcing company. The firm employs over
200,000 people working in offices and operations in more than 200 cities in 53 countries.
Accenture’s “high performance business” strategy builds on its expertise in consulting,
technology and outsourcing to help clients perform at the highest levels so that they can create
sustainable value for their customers and shareholders.

The firm is recognized in the 2010 Global MAKE study for creating a knowledge-driven
organizational culture, and maximizing enterprise intellectual capital. Accenture is a 13-time
Global MAKE Winner.

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Apple (United States)

Computers are still an important part of Apple’s business, but for many consumers it is the
company’s entertainment and communications products that have made it a household name.
The company has scored runaway hits with its award-winning digital music players (iPod),
online music store (iTunes), the iPhone, and now the iPad. Apple has annual sales of US $46.7
billon (fiscal year ending September 30, 2010) and employs over 37,000 people.

The 2010 Global MAKE panel has recognized Apple for developing knowledge-based
products/services (1st place), and transforming enterprise knowledge into shareholder value (1st
place). This is the fifth year in a row that Apple has been recognized as a Global MAKE
Winner.

Ernst & Young (Global)

Ernst & Young is a global leader in assurance, tax, transaction and advisory services.
Worldwide, its 141,000 people working in 140 countries are united by shared values and an
unwavering commitment to quality. By drawing on global technical and industry knowledge,
Ernst & Young professionals work to anticipate trends, identify the implications and develop
points of views on relevant issues. In the fiscal year ended 30 June 2010, Ernst & Young
reported income of US $21.3 billion.

Ernst & Young is recognized in the 2010 Global MAKE study for developing knowledge
workers through senior management leadership, and creating a learning organization. Ernst &
Young is a 13-time Global MAKE Winner.

“It’s great to receive this recognition once again,” said John Murphy, Ernst & Young Global
Managing Partner – Markets. “As the most globally integrated organization in professional
services, we invest in our knowledge-sharing culture and processes on a global basis. That
means that we can provide each of our clients – whether they’re based in San Jose or Shanghai
or somewhere in between – with the insights they need in today’s increasingly complex business
world.”

Fluor (United States)

Fluor is one of the world’s largest publicly owned engineering, procurement, construction and
maintenance services organizations. Fluor’s primary objective is to develop, execute and
maintain projects on schedule, within budget and with excellence. Fluor, with 2009 annual sales
of US $22 billion, employs over 36,000 people and maintains a network of offices in more than
30 countries across six continents.

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In this year’s Global MAKE study, Fluor has been recognized for creating a knowledge-driven
organizational culture and a collaborative knowledge-sharing environment. This is the fifth
consecutive year that the company has been recognized as a Global MAKE Winner.

“Fluor is delighted to be selected as a Global MAKE winner for the 5th consecutive year. Our
knowledge management system and processes are built as a foundation to engage and support
our global workforce, whose expertise and efforts are vital to keeping Fluor on top in our
extremely competitive markets,” said John McQuary, Vice President, Knowledge Management
and Technology Strategies.

General Electric (United States)

GE, established in 1892, is a diversified infrastructure, finance and media company operating in
more than 100 countries. The company has annual sales of US $156.8 billion (2009) and
employs over 300,000 people. GE’s R&D budget for 2009 was US $5.2 billion.

GE is recognized in the 2010 Global MAKE study for creating a learning organization. GE is an
11-time Global MAKE Winner, including overall 2001 Global MAKE Winner.

Google (United States)

Google’s mission is to organize the world’s information and make it universally accessible and
useful. The company, founded in 1998, operates the most popular, and powerful, Internet search
engine as well as related web-based technologies which enable users to search in many different
languages, for example: stock quotes, maps and news headlines; phonebook listings for every
city in the United States; billions of images; and the world’s largest archive of Usenet messages
– more than 1 billion posts dating back to 1981. The company generates almost all of its
revenues through advertising sales that are targeted by keywords. Google had 2009 revenues of
US $23.7 billion and employs over 22,000 people.

Google is recognized in the 2010 Global MAKE study for creating a knowledge-driven
organizational culture (1st place), and creating value from customer/stakeholder knowledge (1st
place). This is the sixth consecutive year that the company has been recognized as a Global
MAKE Winner, including overall 2010 Global MAKE Winner.

HP (United States)

HP, founded in 1939, is a technology company offering a comprehensive portfolio of hardware,


software and services. HP had 2010 annual sales (fiscal year ending October 31, 2010) of US
$114.6 billion, employs over 300,000 people and operates in more than 170 countries.

HP is recognized in the 2010 Global MAKE study for creating a learning organization. HP is a
10-time Global MAKE Winner.

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IBM (United States)

IBM is a leader in information technology solutions and consulting, and business process
outsourcing. The company also is a leading provider of mainframe computers, servers, storage
systems and peripherals. IBM employs nearly 400,000 people and operates in almost every
country in the world. In 2009, IBM had global sales of US $95.8 billion.

IBM is recognized in the 2010 Global MAKE study for maximizing enterprise intellectual
capital (1st place). IBM is an 12-time Global MAKE Winner, including overall 2004 Global
MAKE Winner.

Doug Weiss, Executive Global Leader, Learning and Knowledge, IBM Global Business
Services, said: “IBM is delighted to be recognized as a MAKE winner again this year. We view
knowledge sharing and collaboration as critical to our success and fundamental components of
our business. We make it a priority to continuously innovate in this area, and consider it an
honor to be recognized among this list of fine companies.”

Infosys Technologies (India)

Infosys Technologies provides consulting and IT services to clients globally. With annual sales
of US $4.8 billion (fiscal year ending March 31, 2010) and employing over 110,000 people
worldwide, the company uses a low-risk Global Delivery Model (GDM) to accelerate schedules
with a high degree of time and cost predictability. During the past several years, Infosys has
made a concerted effort to provide an integrated solution to meet the knowledge needs of the
organization in the four basic dimensions of knowledge management: people, process,
technology and content.

The 2010 Global MAKE panel has recognized Infosys Technologies for creating a collaborative
knowledge-sharing work environment. Infosys Technologies is a seven-time Global MAKE
Winner.

Srikantan Moorthy, SVP and Group Head, Education & Research, Infosys Technologies
Limited, said: “We are delighted on being recognized as a Global MAKE winner for the seventh
time. Businesses today are operating in a dynamic environment where effective knowledge
creation and dissemination increasingly defines market leadership. In line with this, Knowledge
Management provides a significant thrust for Infosys to achieve its objective of offering best in
class services and solutions to its clients across the world. We therefore consider this award to
be a recognition of our commitment towards this objective.”

A. Latha, AVP, KM Group, Infosys, said “Infosys is constantly working towards surpassing the
expectations of clients as we support them in achieving their business objectives. Recognitions
such as MAKE awards strengthen our resolve to relentlessly sustain and fuel vibrant knowledge

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sharing by deploying state of the art Knowledge Management solutions and engaging employees
in creating value for their clients.”

McKinsey & Company (Global)

McKinsey & Company, founded in 1926, is perhaps the most knowledge-oriented firm within
the global management consulting industry. McKinsey is not the largest consulting company in
the world in terms of annual revenues, but with more than 8,000 consultants (out of a total
workforce of 15,000 people working in more than 90 offices in more than 50 countries), it is
among the most profitable and many consider that it has the strongest brand image. McKinsey &
Company spends a significant percentage of its annual revenues on managing and sharing
knowledge.

In the 2010 Global MAKE study, the firm is recognized for developing knowledge workers
through senior management leadership. McKinsey & Company is a 10-time Global MAKE
Winner, including two-time (2007-2008) overall Global MAKE Winner.

“McKinsey & Company is honored to be recognized for the 10th year running as one of the
world’s most admired global knowledge organizations, and for the distinctive contributions we
make to management thinking and our clients around the world as a result,” said Eric Labaye,
Director, Firm Knowledge and Communications at McKinsey & Company.

Microsoft (United States)

Microsoft is a leader in software and Internet technologies for personal and business computing.
The company, established in 1975, also is expanding into the Web-based services, mobile
communication and entertainment markets. Headquartered in Redmond, Washington, Microsoft
has annual sales of US $62.5 billion (fiscal year ending June 30, 2010), subsidiary offices in
more than 60 countries, and employs 89,000 people worldwide. In the 2009 fiscal year,
Microsoft spent US $8.7 billion on R&D.

Microsoft is cited in this year’s Global MAKE study for creating a collaborative knowledge-
sharing environment (1st place). Microsoft is a 13-time Global MAKE Winner, including
overall 1999 Global MAKE Winner.

MindTree (India)

MindTree Ltd., founded in 1999, is a global IT Solutions company specializing in IT Services,


Independent Testing, Infrastructure Management and Technical Support (IMTS), Knowledge
Services and Product Engineering, including R&D Services, Software Product Engineering and
Wireless Products. MindTree partners with its clients in order to create transparent, value-based
relationships. It is co-headquartered in Somerset, New Jersey, USA, and Bangalore, India, and

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has annual revenues of US $272 million (fiscal year ending March 31, 2010) and employs over
9,000 people.

The 2010 Global MAKE panel has recognized MindTree for maximizing enterprise intellectual
capital. This is the first time that MindTree has been recognized as an Global MAKE Winner.

Mr. Krishnakumar Natarajan, CEO & MD of MindTree says, “In a world that requires us to
innovate at lightning speed, we look at our knowledge management function to leverage the
power of communities and usage of our own social computing platform – Konnect. We have
had early successes in bringing the best out of people through volunteerism and nurturing ideas.
Our technology festival, Osmosis, which runs for 3 months, celebrates the need and the power of
contribution. We can clearly see the benefits of a holistic Knowledge ecosystem in action.
While we have enjoyed the benefits mostly in areas of service delivery internally we will
increase KM’s footprint to cover areas outside our own organization.”

PwC (Global)

PwC is a leading professional services network providing industry-focused assurance, tax and
advisory services. More than 161,000 people in 154 countries across the PwC network share
their thinking, expertise and solutions to develop fresh perspectives and practical advice. In the
fiscal year ending June 30, 2010, PwC reported global revenues of US $26.6 billion.

PwC is cited in this year’s Global MAKE study for developing knowledge workers through
senior management leadership, and transforming enterprise knowledge into stakeholder value.
PwC is a nine-time Global MAKE Winner.

“We are delighted that senior executives and experts from some of the world’s leading global
companies recognize the importance PwC places on building relationships and creating value for
our clients and our people. Our leadership strongly supports collaboration and knowledge
sharing and our increase in ranking in the 2010 MAKE award is recognition that we’re making
good progress.”

Royal Dutch Shell (the Netherlands)

Royal Dutch Shell, created in 1907, is a global group of energy and petrochemicals companies.
The company has annual sales of US $278.2 billion (2009) and employs about 101,000 people
working in more than 90 countries. Royal Dutch Shell Group’s goal is to meet the energy needs
of society, in ways that are economically, socially and environmentally viable, now and in the
future.

The 2010 Global MAKE panel has recognized Royal Dutch Shell for maximizing enterprise
intellectual capital, and creating value from managing customer/stakeholder knowledge. Royal
Dutch Shell is a nine-time Global MAKE Winner.

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Andrew Vaughan, Managing Director Shell Development Kashagan: “This recognition
demonstrates the importance that Shell attributes to knowledge sharing for business success now
and in the future. In the Kashagan project (one of the largest and most complex industrial
projects currently being developed anywhere in the world) we are all benefiting from the
knowledge of the partner companies in order to create value for the shareholders.”

Samsung (South Korea)

Samsung is a world leader in electronics, finance, trade and services. Samsung is South Korea’s
largest conglomerate and includes Samsung Electronics, Samsung Card, Samsung Life
Insurance, Samsung SDS (IT services), Samsung Securities and trading arm Samsung C&T
Corporation. The Group employs over 275,000 people worldwide, with 2008 sales of US $173.4
billion.

The 2010 Global MAKE panel has recognized the Samsung for developing knowledge-based
products/service/solutions, and creating value based on customer knowledge. This is the seventh
consecutive year that the company has been recognized as a Global MAKE Winner.

Schlumberger (France/United States)

Schlumberger is the world’s leading oilfield services company supplying technology,


information solutions and integrated project management that optimize performance for
customers working in the international oil and gas industry. Founded in 1927, the company
employs over 105,000 people of more than 140 nationalities who are working in 80 countries.
With 25 research and engineering facilities worldwide, the company places a strong emphasis on
developing innovative technology that adds value for its customers. In 2009, Schlumberger
invested 3.5% of its US $22.7 billion annual sales in R&D. Schlumberger has principal offices
in Paris, Houston and The Hague.

Schlumberger is recognized in the 2010 Global MAKE study for developing knowledge workers
through senior management leadership (1st place), and creating an enterprise-wide collaborative
knowledge-sharing environment. Schlumberger is a four-time Global MAKE Winner.

Andrew Gould, Schlumberger Chairman & CEO, said: “Schlumberger’s recognition as a top-10
Global MAKE winner re-emphasizes the importance that we place on our people and the
knowledge-sharing culture of our organization to provide value to our clients. We are extremely
proud of receiving this award.”

Siemens (Germany)

With 405,000 employees, Siemens is a global powerhouse in electronics and electrical


engineering, operating in the industry, energy and healthcare sectors. Since 1847, Siemens has

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stood for technological excellence, innovation, quality, reliability and internationality. The
company is the world’s largest provider of environmental technologies, generating some
US $37.8 billion – more than one-third of its total revenue – from green products and solutions.
In fiscal year 2010 (ending on September 30, 2010), sales totaled US $102.6 billion.

The 2010 Global MAKE panel has recognized Siemens for developing new
products/services/solutions, and creating an enterprise-wide collaborative knowledge-sharing
environment. Siemens is a nine-time Global MAKE Winner.

“An important step to increase the Siemens’ innovation power and capability is to extend the
R&D network across all departmental boundaries and to include external partners into our
innovation value chain. Therefore at Siemens, the days of closed doors in the labs are over.
Belonging to the global MAKE Award winners is a great success and proves that Siemens
is among the top performers in knowledge creation and management worldwide,” says Prof.
Hermann Requardt, CTO of Siemens and CEO of Siemens’ Healthcare Sector.

Tata Group (India)

Founded in 1868, the Tata Group pioneered several industries of national importance in India,
such as steel, power, hospitality and airlines. The Tata name has been respected in India for over
140 years for its adherence to strong values and business ethics. The Tata Group has annual
revenues of US $67.4 billion (fiscal year ending March 31, 2010), employs over 360,000 people,
and spans over 100 companies and subsidiaries in seven business sectors: communications and
information technology, engineering, materials, services, energy, consumer products and
chemicals.

The Tata Group is recognized in the 2010 Global MAKE study for developing knowledge
workers through senior management leadership. The Tata Group is a four-time Global MAKE
Winner.

Mr. B Muthuraman, Vice Chairman, Tata Steel Group, said: “Being the Global MAKE winner
for the 4th time gives us a lot of pleasure and satisfaction and makes us realize that in today’s
knowledge economy, the initial steps that the Tata Group companies have taken are in the right
direction. Tata Group now has a special thrust on “Intellectual Capital & Innovation” which will
help us expand our focus on leveraging our knowledge and capabilities better. Although the
Tata Group of companies are into diversified industries, the fundamental value of learning and
sharing helps us collaborate extensively.”

Telefónica (Spain)

Telefónica provides fixed and mobile telecommunications services across 25 European and Latin
American countries. Its fixed-line services include traditional voice, Internet access, cable and
satellite television, enterprise networking and hosting, and wholesale services. Its mobile

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business encompasses voice, messaging and corporate infrastructure services. Telefónica’s
Spanish unit has around 24 million mobile users, 6 million Internet and data access subscribers,
and more than one-half million pay TV users. The company’s annual sales are US $83.7 billion
and it employs over 250,000 people.

Telefónica is cited in this year’s Global MAKE study for developing new
products/services/solutions, and creating a learning organization (1st place). This is the first time
that Telefónica has been recognized as a Global MAKE Winner.

Gema Esteban, Director of Knowledge Network at Telefónica S.A, said: “We are very excited to
be selected as one of the winners among the Most Admired Knowledge Enterprises (MAKE),
globally. This award highlights the importance Telefónica confers to the development of a rich
knowledge ecosystem which enriches internal talent with the latest worldwide trends while
helping the Company adapt to an ever changing environment. We have focused hard on the
development of internal communities based on knowledge co-creation and collaboration, while
sharing best practices among all our operations. Thus, creating a real KNOWLEDGE
NETWORK which has become a key element for Telefónica to be even more open and capable
of turning knowledge into business value and innovation.”

Wipro Technologies (India)

Wipro Technologies provides comprehensive IT solutions and services, including systems


integration, information systems outsourcing, package implementation, software application
development and maintenance, and research and development services. Wipro Technologies has
annual revenues of US $5.3 billion and employs over 110,000 people from over 70 nationalities
working at more than 72 global delivery centers located in 55 countries.

The 2010 Global MAKE panel recognized Wipro Technologies for creating a knowledge-driven
organizational culture and collaborative knowledge-sharing work environment. Wipro
Technologies is a four-time Global MAKE Winner.

In recognitions of Wipro’s knowledge initiatives at global, regional and national levels, Mr. Ved
Prakash, Chief Knowledge Officer of Wipro’s Global IT Business, said, “It is a matter of great
pride to be a recipient of this prestigious global recognition. Wipro has always viewed
Knowledge Management (KM) as one of the cornerstones of its people-intensive business and
this award is a testimony to the contribution of various KM initiatives in the all-round success of
the organization.”

He further added, “This wouldn’t have been possible without active participation of all our
employees and customers in creating a thriving culture of knowledge sharing and collaboration.
Wipro has been helping its customers as well in formulating their own knowledge strategies and
by sharing best practices matured over a KM journey of more than eleven years.”

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MAKE Research Program

Teleos, an independent knowledge management and intellectual capital research company,


administers the Most Admired Knowledge Enterprises (MAKE) program. The KNOW Network
– http://www.knowledgebusiness.com – is a Web-based global community of organizations
dedicated to networking, benchmarking and sharing best knowledge practices leading to superior
business performance.

The MAKE research program consists of the annual Global MAKE study – the international
benchmark for best practice knowledge organizations. In addition, MAKE studies are conducted
to identify leading knowledge-driven organizations at the regional/national level, such as in Asia,
Europe, India, Indonesia, Japan and North America.

The 2010 MAKE Reports – Global, Asia, Europe, Indi and North America – are available from
Teleos either individually or as a set. Each report contains MAKE rankings, key findings, best
knowledge practices, leaders by business sectors, trends, and profiles of winners.

To order a copy of the 2010 Global MAKE Report, or for more information on the MAKE
research program, contact Teleos, Tel/Fax: +44 1584 878576, E-mail: teleos@mac.com

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Appendix 1: 2010 Global MAKE Finalists

A total of 51 organizations were recognized as 2010 Global MAKE Finalists (based on


nominations from at least 5% of the Global MAKE expert panel). They are listed alphabetically:

- Accenture (Global)
- Apple (USA)
- APQC (USA)
- Bechtel (USA)
- Booz Allen Hamilton (USA)
- Cisco Systems (USA)
- ConocoPhillips (USA)
- Deere & Company (USA)
- Deloitte (Global)
- Ecopetrol (Columbia)
- Endesa (Spain)
- Ernst & Young (Global)
- Fluor (USA)
- Ford Motor Company (USA)
- General Electric (USA)
- GlaxoSmithKline (United Kingdom)
- Google (USA)
- Haier (China)
- HP (USA)
- Honda (Japan)
- IBM (USA)
- Infosys Technologies (India)
- KPMG (Global)
- Lenova Group (China)

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- LG Group (S. Korea)
- Mars (USA)
- McKinsey & Company (Global)
- Microsoft (USA)
- MindTree (India)
- MITRE (USA)
- Nalco Holding Company (USA)
- Nokia (Finland)
- Oracle (USA)
- Petrobras (Brazil)
- Petronas (Malaysia)
- POSCO (S. Korea)
- PwC (Global)
- Procter & Gamble (USA)
- Royal Dutch Shell (the Netherlands)
- Samsung (S. Korea)
- SAP (Germany)
- Schlumberger (France/USA)
- Siemens (Germany)
- SK Group (S. Korea)
- Tata Group (India)
- Telefónica (Spain)
- 3M (USA)
- Toyota Motor Corporation (Japan)
- Unilever (Netherlands/United Kingdom)
- Wipro Technologies (India)
- Yahoo! (USA)

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