LASER PRINTER

ML-347x Series
ML-3471ND/SEE
Basic Model : ML-3471ND

Manual
SERVICE
LASER PRINTER The keynote of Product
Upgrade to Speed_up model(ML-347x)
of the ML-3050 serie
1. Speed: Up to 33ppm (Ltr. 35ppm),
1200x1200dpi Effective output
2. Paper Path: MPF Type Cassette
3. Emulation: PCL6, PS3
4. CPU: SPGPv3
5. Memory: 16~64MB Standard
6. Cassette: 250 sheet Cassette
7. MP: 50 sheet MP
8. Lan: 10/100 Base TX (ML-3471ND)
9. I/O: USB 2.0, IEEE1284
10. Toner: 10K Toner (4K initial)
11. Option: 802.11b/g Wireless N/W,
250 sheet Opt. SCF
ML-347x Series 12. Duplex: Built in Duplex
GSPN (Global Service Partner Network)

North America : service.samsungportal.com

Latin America : latin.samsungportal.com
CIS : cis.samsungportal.com
Europe : europe.samsungportal.com
China : china.samsungportal.com Samsung Electronics Co.,Ltd. June. 2007
Asia : asia.samsungportal.com Printed in Korea.
Mideast & Africa : mea.samsungportal.com VERSION NO. : 1.00 CODE : JC-0195C
 Contents

1. Precautions

1.1 Safety Warning 1-1

1.2 Caution for safety 1-2
1.3 ESD Precautions 1-4

2. Product spec and feature

2.1 Product Specifications 2-1

2.1.1 Product Overview 2-1
2.1.2 Specifications 2-1
2.1.3 Model Comparison Table 2-6
2.1.4 Accessory List 2-6
2.2 System Overview 2-7
2.2.1 System Construction 2-7
2.2.2 Mechanical Parts Specifications 2-12
2.2.3 Engine H/W Specifications 2-18
2.2.4 S/W Descriptions 2-28

3. Disassembly and Reassembly

3.1 General Precautions on Disassembly 3-1

3.2 Screws used in the Printer 3-2
3.3 Front Cover 3-4
3.4 MP Tray Ass'y 3-5
3.5 Rear Cover 3-6
3.6 Fuser Ass'y 3-7
3.7 Top Cover 3-10
3.8 OPE Unit 3-11
3.9 Side Cover (Left, Right) 3-12
3.10 Shield Controller Ass'y 3-14
3.11 Drive Ass'y 3-15
3.12 Duplex Drive Ass'y 3-16
 Continued

3.13 Shield SMPS Ass'y 3-17

3.14 Connection PCB 3-18
3.15 Fuser Drive Ass'y 3-19
3.16 Fan 3-20
3.17 Pick Up Roller Ass'y 3-21
3.18 Duplex Guide Housing (With Feed Roller) 3-22
3.19 HVPS Housing 3-23
3.20 Cover Mid Front 3-24
3.21 MPF Housing 3-24
3.22 Feed Roller Parts 3-25
3.23 Pick Up Gear Ass'y & Solenoids 3-27
3.24 Exit Roller 3-27
3.25 LSU 3-28
3.26 TERMINAL 3-28
3.27 Transfer Roller Parts 3-29

4. Alignment & Troubleshooting

4.1 Alignment and Adjustments 4-1

4.1.1 Sample Pattern 4-1
4.1.2 Control Panel 4-2
4.1.3 Consumables and Replacement Parts 4-7
4.1.4 LED Status Error Message 4-7
4.1.5 Abnormal Image Printing and Defective Roller 4-10
4.1.6 How to use DCU 4-11
4.1.7 Paper Jam 4-16
4.1.8 Download & Reset F/W 4-22
4.2 Troubleshooting 4-23
4.2.1 Procedure of Checking the Symptoms 4-23
4.2.2 The cause and solution of Bad image 4-24
4.2.3 The cause and solution of the bad discharge 4-40
4.2.4 The cause and solution of the malfunction 4-49
4.2.5 Toner Cartridge Service 4-59
4.2.6 The cause and solutions of bad environment of the software 4-64
 Continued

5. Exploded Views & Parts List

5.1 Main 5-2

5.2 Cover Ass'y 5-4
5.3 Front Cover Ass'y 5-6
5.4 Rear Cover Ass'y 5-8
5.5 OPE Cover Ass'y 5-9
5.6 Frame 5-10
5.7 MP Ass'y 5-14
5.8 Main Drive Ass'y 5-16
5.9 Fuser Drive Ass'y 5-18
5.10 Duplex Unit (Optional) 5-19
5.11 Fuser Unit 5-21
5.12 Cassette Unit 5-23

6. System Diagram

6.1 Block Diagram 6-1

6.1 Connection Dia ram 6-2

7. Reference Information

7.1 Troubleshooting Tools 7-1

7.2 Acronyms and Abbreviations 7-2
7.3 Selecting printer locations 7-4
7.4 Sample Tests Patterns 7-5
7.5 Series model solution(ML-3470D and ML-3471ND) 7-6
7.5.1 Double Feed Erro 7-6
7.5.2 Jam0 7-7
7.5.3 Jam1 7-8
7.5.4 No Paper/Add Paper" error on the printer and have been unable
to clear it, even when they have verified there is paper in the printer 7-9
 Continued

7.5.5 Open Cover Error 7-10

7.5.6 Low Toner 7-11
7.5.7 Over Heat Error 7-12
7.5.8 Low Heat Error 7-13
7.5.9 Fuser Door Open 7-14
7.5.10 A noise troubleshooting tree 7-15
7.5.11 LSU Error 7-16
7.5.12 Scan Lock Error 7-17
7.5.13 Nothing Displayed on LCD 7-18
7.5.14 All black printing 7-19
7.5.15 Blank Copy 7-20
7.5.16 Images at 1 Copy 7-21
7.5.17 Glass Broken 7-22
7.5.18 Document Jam 7-23
7.6 Parts Life Cycle Maintenance Table 7-24
7.6.1 Parts Life Cycle Maintenance Table 7-24
7.6.2 Toner Cartridge Criterion 7-24
7.7 Model Information 7-25
7.7.1 Model List 7-25
7.7.2 Understanding for Model Code 7-25
7.7.3 Understanding Material Code & Name 7-26
7.7.4 F/W Upgrade Method 7-26