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RESEARCH REPORT
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SUBMITTED TO:-
KURUKSHETRA UNIVERSITY
KURUKSHETRA
M.B.A.
Session 2009-2011
Roll No.
It is also certify that while carrying out this research work Mr. Rajeev kumar was
constantly in touch with me for necessary guidance and essential direction.
I do here by declare that the training report entitled “Merger of two Banks into One”
has been prepared under the guidance of Mrs.Anika gupta, (Assistant Professor)
submitted by me in the partial fulfillment of the requirement for the degree of Master of
business administration (MBA) from kurukshetra university, Kurukshetra is my original
work and the data & facts provided in report are authentic to the best of my knowledge.
I have not submitted this Research project report for the award of my any other degree,
diploma, fellowship, or any other similar title or prizes.
Rajeev kumar
ACKNOWLEDGEMENT
All successful work needs large number of hands to accomplish any work. I acquire this
opportunity with much pleasure to thank all the people who have helped me through the
course of my journey towards this report. This research report required hard work,
sincerity and devotion which I tried my best to put in this report and in turn gained a lot
of knowledge and confidence from this report.
I would like to thank Mrs. Anika Gupta for her assistance and useful comments. Her
caring and supportive attitude gives me a lot of support in doing my research report.
Finally, this report would not have been possible without the confidence, endurance and
support of my family. My family has always been a source of inspiration and
encouragement. I wish to thank my family, whose love, teachings and support have
brought me this far.
Rajeev kumar
PREFACE
The research studies are of a great help in enhancing the knowledge of a person.
Practical knowledge is a suffix to theoretical knowledge. Classroom lectures clarify the
fundamental concepts of management. But classroom lectures must be correlated with
the practical research situation. It is in this sense that the research project is made
compulsory for the curriculum and has a significant role to play in the field of business
management. Though this type of project one can understand the application of theory
into practical. But it is only difficulties, which makes the success dears. In this report I
have put a lot of effort to make it a success.
TABLE OF CONTENTS
a. Research design 58
b. Data collection techniques 59
c. Statistical tools 60-61
d. Objective of study 62
e. Limitation of study 62
b. Suggestions 75-76
Chapter 6 Conclusion 77
Bibliography 78
CHAPTER 1
INTRODUCTION
STATEMENT OF PROBLEMS
In today’s scenario customer is king. So, for any organization to achieve goals has to
maintain customer satisfaction level. For this purpose many surveys are being conducted
for measuring customer satisfaction level and the ways to improve customer services.
Some of my batch mates too had conducted survey for measuring customer measuring
customer service level from customer point of view. Are they satisfied with the services
provided to them by the bank employees? Bank employees behave as intermediary
between the customer and top management. They play a vital role in any organization, as
they are the personnel who actually interact with the customer and the top management.
Policies are framed by the top management and implemented at the bank employee’s
level.
Therefore, they deal with the customer and tell their problem to higher authority. So,
keeping this aspect in mind, we had planned to conduct a survey related to customer
satisfaction level from the bank employee’s point of view.
Introduction to the industry
A bank is a concern, which carries on the business of keeping the money of some people
and leading money to other people. Banking signifies some form of dealing in money and
securities. It is essentially the business of playing go-between the lenders and borrowers.
It is the middling or intermediation function between the savings surplus and saving
deficit economic units within a society.
Definition of Bank
It is very difficult to give a precise definition of a bank due to the fact
that a modern bank performs a variety of functions. Different
economists have given different definitions of a bank. Some of the
definitions are as under:-
“A bank collects money from those who have it to spare or who are saving it out of
their incomes, and it lends this money to those who require it.”
G.Crowther
“ Under section 5(b) Banking means the accepting after the purpose of Indian
companies lending or investment, of deposits of money from the public, repayable on
demand or otherwise, and withdrawals by cheque, draft or otherwise.”
The banking companies (Regulation) Act, 1949
Evolution of Banking:
Indian banking system, over the years has gone through various phases after
establishment of reserve Bank of India in 1935 during the British Rule, to function as
Central Bank of country.
Indian banking system has become a powerful instrument for economic development
today. As we all know about the economic development programs, which started from
1950 in India, at that time government was really conscious was about rural development.
During the 1950s in India, banks were very conservative and inward looking, concerned
with their profits. As a matter of fact, competition was not in existence. On the one side
of the fence was State Bank of India alone, enjoying Govt. patronage and on the other
side were private commercial banks, local by orientation, primarily serving the interests
of the controlling business houses. Therefore, neither State Bank of India nor others cared
much for the public they had limited range of services which included, current accounts,
Terms Deposit Accounts and Savings Bank Accounts in deposits area.
In the area of advances, limit were sanctioned on the basis of security by way of lock and
key accounts and bills purchased limits; their miscellaneous services included issuance of
drafts, collection of outstation cheques, executing standing instructions and lockers
facility at a few centers. It was the phase of select banking and even the communication
through the media was looked down upon with contempt as something against the tenets
of banking culture. Even the Advertisements released till 1966 were very few and far
between.
The first major step in the direction of marketing was initiated by State Bank of India
when in 1972, it re-organized itself on the basis of major market segments, dividing the
customers on the basis of activity and carved out four major market segments,
commercial and institutional segment, small industries and small business segment, the
new organizational framework embodied the principle that the existence of an
organization is primarily dependent upon the satisfaction of customer needs.
Again in 1973, the State Bank of India took yet another major leap forward in the
marketing direction when it, out its own volition, took upon itself the responsibility of
involving itself in the neighborhood affairs and winning the cooperation of the
community in developmental efforts.
By 1947, the environment became more demanding with the emphasis on mass banking
and canalisation of credit into priority areas and lending’s at differential rates of interest
to the weaker sections of the society.
It was in early 1980, banks realized that marketing is more than that. They started
thinking in terms of product development market penetration and market development.
More importantly, banks also accelerated the process of equipping their staff with the
marketing capabilities, in terms of both skills and attitudes through internal and external
training interventions.
Bank is an institute which deals with the money and credit in such a manner that it
accepts deposits from the public and makes the surplus funds available to those who need
them, and helps in remitting money from one place to another safely.
The banking industry which started in the olden days with merchants lending money has
today developed to a very great extent.
Banking in India has its origin as early as the Vedic period. It is believed that the
transition from money lending to banking must have occurred even before Manu, the
great Hindu jurist, who has devoted a section of his work to deposits and advances & laid
down rules regarding too rate of interest.
During the days of east India Company, it was the turn of the agency houses to carry on
the banking business. The general bank of India was the first joint stock bank to be
established in the year 1786. From 1786 till today, the journey of Indian banking system
can be segregated into three distinct phases. They are as mentioned below:
PHASE 1:
The general bank of India was set up in the year 1786. Next came
back of Hindustan and Bengal bank. The east India Company
established bank of Bengal (1809), bank of Bombay (1840), bank of
Madras (1843) as independent units & called it Presidency Banks.
These three were amalgamated in 1920 & Imperial bank of India was
established.
In 1865 Allahabad bank was established. Punjab national bank was set
up in 1894. Between 1906 & 1913, Bank of India, central bank of India,
bank of Baroda, Canara bank, Indian bank were set up. Reserve Bank
of India came in 1935.
PHASE 2:
Govt. took major steps in this Indian banking sector reform after independence. In 1955,
it nationalized imperial bank of India. It formed state bank of India to act as the principal
agent of RBI and to handle banking transactions.
Seven banks forming subsidiary of state bank of India was nationalized in 1960 on 19th
July, 1969, major process of nationalization was carried out. It was the effort of Mrs.
Indira Gandhi. The following are the steps taken by govt of India to regulate banking
institutions in the country:
PHASE 3:
This phase has introduced many more products & facilities in the banking sector. In
1991, under the chairmanship of M. Narasimham, a committee was set up his name
which worked for the liberalization of banking practices.
The country is flooded with foreign banks & their ATM stations. Efforts are being put to
give satisfactory services to customers.
The financial system of India has shown a great deal of resilience. It is sheltered from any
crisis triggered by any external macro economics shock as other East Asian Countries.
The name of bank was borrowed in Middle English from Middle French banque, from
Old Italian banca, from Old High German banc, bank "bench, counter". Benches were
used as desks or exchange counters during the Renaissance by Florentine bankers, who
used to make their transactions atop desks covered by green tablecloths.
In fact, the word traces its origins back to the Ancient Roman Empire, where
moneylenders would set up their stalls in the middle of enclosed courtyards
calledmacella on a long bench called a banco, from which the words banco and bank are
derived.
Without a sound and effective banking system in India it cannot have a healthy economy.
The banking system of India should not only be hassle free but it should be able to meet
new challenges posed by the technology and any other external and internal factors.
For the past three decades India’s banking system has several outstanding achievements
to its credit. The most striking is its extensive reach. It is no longer confined to only
metropolitans or cosmopolitans in India. In fact, Indian banking system has reached even
to the remote corners of the country. This is one of the main reasons of India’s growth
process.
The government regular policy for Indian bank since 1969 has paid rich dividends with
the nationalization of 14 major banks in India. Long ago most efficient banks were taking
two days to transfer money from one branch to another but now it is as simple as ordering
a pizza. The first bank in India, though conservative, was established in 1786. From 1786
till today, the journey of Indian banking system can be segregated into three distinct
phases.
In India the banks are being segregated in different groups. Each group has its own
benefits, limitations, target market. Few of the working only in rural sector while others
in both rural and urban sector.
Allahabad bank
Bank of India
Bank of Punjab
Dena bank
Bank of Baroda
Federal bank
Indian overseas bank
Oriental bank of commerce
State bank of Indore
Syndicate bank.
Bank of Rajasthan
Bank of Maharashtra
CITI bank
Corporation bank
Punjab & Sind bank
INTRODUCTION
We have been learning about the companies coming together to from another company
and companies taking over the existing companies to expand their business.
With recession taking toll of many Indian businesses and the feeling of insecurity surging
over our businessmen, it is not surprising when we hear about the immense numbers of
corporate restructurings taking place, especially in the last couple of years. Several
companies have been taken over and several have undergone internal restructuring,
whereas certain companies in the same field of business have found it beneficial to merge
together into one company.
In this context, it would be essential for us to understand what corporate restructuring and
mergers and acquisitions are all about.
All our daily newspapers are filled with cases of mergers, acquisitions, spin- offs, tender
offers, & other forms of corporate restructuring. Thus important issues both for business
decision and public policy formulation have been raised. No firm is regarded safe from a
takeover possibility. On the more positive side Mergers & Acquisition’s may be critical
for the healthy expansion and growth of the firm. Successful entry into new product and
geographical markets may require Mergers & Acquisition’s at some stage in the firm's
development. Successful competition in international markets may depend on capabilities
obtained in a timely and efficient fashion through Mergers & Acquisition's. Many have
argued that mergers increase value and efficiency and move resources to their highest and
best uses, thereby increasing shareholder value.
To opt for a merger or not is a complex affair, especially in terms of the technicalities
involved. We have discussed almost all factors that the management may have to look
into. Before going for merger, Considerable amount of brainstorming would be required
by the managements to reach a conclusion. E.g. A due diligence report would clearly
identify the status of the company in respect of the financial position along with the net
worth and pending legal matters and details about various contingent liabilities. Decision
has to be taken after having discussed the pros & cons of the proposed merger & the
impact of the same on the business, administrative costs benefits, addition to
shareholders' value, tax implications including stamp duty and last but not the least also
on the employees of the Transferor or Transferee Company.
WHAT IS MERGER?
Merger is also defined as amalgamation. Merger is the fusion of two or more existing
companies. All assets, liabilities and the stock of one company stand transferred to
Transferee Company in consideration of payment in the form of:
PURPOSE OF MERGERS
The purpose for an offeror company for acquiring another company shall be reflected in
the corporate objectives. It has to decide the specific objectives to be achieved through
acquisition. The basic purpose of merger or business combination is to achieve faster
growth of the corporate business. Faster growth may be had through product
improvement and competitive position.
c. Market and aiming at consumers satisfaction through strengthening after sale Services;
d. To obtain improved production technology and know-how from the offered company
e. To reduce cost, improve quality and produce competitive products to retain and
Improve market share.
e. To reduce advertising cost and improve public image of the offeree company;
b. To dispose of surplus and outdated assets for cash out of combined enterprise;
c. To enhance gearing capacity, borrow on better strength and the greater assets backing;
a. To improve its own image and attract superior managerial talents to manage its affairs;
The Acquirer Company view the merger to achieve strategic objectives through
alternative type of combinations which may be horizontal, vertical, product expansion,
market extensional or other specified unrelated objectives depending upon the corporate
strategies. Thus, various types of combinations distinct with each other in nature are
adopted to pursue this objective like vertical or horizontal combination.
Although it is rare but it is true that business houses exhibit degrees of cooperative spirit
despite competitiveness in providing rescues to each other from hostile takeovers and
cultivate situations of collaborations sharing goodwill of each other to achieve
performance heights through business combinations. The combining corporate aim at
circular combinations by pursuing this objective
Merger or acquisition depends upon the purpose of the offeror company it wants to
achieve. Based on the offerors’ objectives profile, combinations could be vertical,
horizontal, circular and conglomeratic as precisely described below with reference to the
purpose in view of the offeror company.
A company would like to takeover another company or seek its merger with that
company to expand espousing backward integration to assimilate the resources of supply
and forward integration towards market outlets. The acquiring company through merger
of another unit attempts on reduction of inventories of raw material and finished goods,
implements its production plans as per the objectives and economizes on working capital
investments. In other words, in vertical combinations, the merging undertaking would be
either a supplier or a buyer using its product as intermediary material for final production.
The following main benefits accrue from the vertical combination to the acquirer
company i.e.
Mergers and takeovers are permanent form of combinations which vest in management
complete control and provide centralized administration which are not available in
combinations of holding company and its partly owned subsidiary. Shareholders in the
selling company gain from the merger and takeovers as the premium offered to induce
acceptance of the merger or takeover offers much more price than the book value of
shares. Shareholders in the buying company gain in the long run with the growth of the
company not only due to synergy but also due to “boots trapping earnings”.
Mergers and acquisitions are caused with the support of shareholders, manager’s ad
promoters of the combing companies. The factors, which motivate the shareholders and
managers to lend support to these combinations and the resultant consequences they have
to bear, are briefly noted below based on the research work by various scholars globally.
(d) Acquisition of human assets and other resources not available otherwise;
.One or more features would generally be available in each merger where shareholders
may have attraction and favour merger.
Managers are concerned with improving operations of the company, managing the affairs
of the company effectively for all round gains and growth of the company which will
provide them better deals in raising their status, perks and fringe benefits. Mergers where
all these things are the guaranteed outcome get support from the managers. At the same
time, where managers have fear of displacement at the hands of new management in
amalgamated company and also resultant depreciation from the merger then support from
them becomes difficult.
Mergers do offer to company promoters the advantage of increasing the size of their
company and the financial structure and strength. They can convert a closely held and
private limited company into a public company without contributing much wealth and
without losing control.
(4) Benefits to general public
Impact of mergers on general public could be viewed as aspect of benefits and costs to:
(c) General public affected in general having not been user or consumer or the worker in
the companies under merger plan
(a) Consumers
The economic gains realized from mergers are passed on to consumers in the form of
lower prices and better quality of the product which directly raise their standard of living
and quality of life. The balance of benefits in favour of consumers will depend upon the
fact whether or not the mergers increase or decrease competitive economic and
productive activity which directly affects the degree of welfare of the consumers through
changes in price level, quality of products, after sales service, etc.
monopolists affect social and political environment to tilt everything in their favour to
Mergers result into centralized concentration of power. Economic power is to be
understood as the ability to control prices and industries output as monopolists. Such
maintain their power ad expand their business empire. These advances result into
economic exploitation. But in a free economy a monopolist does not stay for a longer
period as other companies enter into the field to reap the benefits of higher prices set in
by the monopolist. This enforces competition in the market as consumers are free to
substitute the alternative products. Therefore, it is difficult to generalize that mergers
affect the welfare of general public adversely or favorably. Every merger of two or more
companies has to be viewed from different angles in the business practices which protects
the interest of the shareholders in the merging company and also serves the national
purpose to add to the welfare of the employees, consumers and does not create hindrance
in administration of the Government polices.
Procedure of Mergers
Public announcement:
Public announcement shall be made at least in one national English daily one Hindi daily
and one regional language daily newspaper of that place where the shares of that
company are listed and traded.
3. Timings of announcement:
4. Contents of announcement:
Occasionally a firm will have good potential that is finds it unable to develop
fully because of deficiencies in certain areas of management or an absence
of needed product or production technology. If the firm cannot hire the
management or the technology it needs, it might combine with a compatible
firm that has needed managerial, personnel or technical expertise. Of course,
any merger, regardless of specific motive for it, should contribute to the
maximization of owner’s wealth.
The South East Asian crisis and the earlier economic turmoil in several
developing nations demonstrated that strong banking system is critical.
Throughout the world, banking industry has been transformed from highly
protected and regulated to competitive and deregulated. Globalization
coupled with technological development has shrinked the boundaries. Trade
has become transactional from international. Due to this, there is no
difference between domestic and foreign currency. As a result innovations
and improvement assumed greatest significance in institutional performance.
Indian banking experienced wide ranging reforms in the last decade and
these reforms have contributed to a great extent in enhancing their
competitiveness. The issue of bank restructuring assumes significance from
the point of view of making Indian banking strong and sound apart its growth
and development to become suitable.
The pace of change in the financial market world over and in the external
economic environment, in which we work, shows no sign of slowing down.
Commercial banks now have to think “global” to service the requirements of
the highly sophisticated multinationals that are increasingly dominated the
industrial world.
Bank mergers would be the rule rather than exception in times to come and
there is a need for banks to check their premises before embanking on their
future plans. There are synergies to be leveraged through consolidation
where factors such as size, spread, technology, human resource and capital
can be reconciled. We could hence think of a situation where we have 4-5
global players which are really large, a handful of regional banks which will
gradually set to merger and some other players which will get to acquire
special niche to serve limited market. But it involves the sorting of various
issues such as legal, regulatory, procedural etc. This is statement of SH. V.
Leeladhar, chairman, IBA on 28th aug, 2004.
History has improved beyond doubt that strong banking systems are critical
for sound economic growth. It is important to improve the
comprehensiveness and quality of the banking system to bring efficiency in
the performance of the real sector in India. Throughout the world, banking
industry has been transferred from a highly protected and regulated situation
to competitive and deregulated. Globalization coupled with technological
development has shrinked the boundaries. Financial services and products
are being provided to the customers across the length and breadth of the
globe.
Due to this, domestic and foreign currency, banking and non banking
financial services are getting closer. Correspondingly innovations and
improvements assumed greater significance in institutional performance. This
trend of global banking has been marked by twin phenomena of consolidation
and convergence. The trend towards consolidation has been driven by the
need to attain meaningful balance sheet size and market share in the face of
intensified competition. The trend towards convergence is driven by a move
across industry to provide most of the financial service viz., banking,
insurance, investment etc, to the customers in
The following are the important aspects for staying in the market:
Mergers and acquisitions encourage banks to gain global reach and better
synergy and allow large banks to acquire the stressed assets of weaker
banks. Merger in India between weak/unviable banks should grow faster so
that the weak banks could be rehabilitated providing continuity of
employment with the working force, utilization of the assets blocked up in the
weak/unviable banks and adding constructively to the prosperity of the
nation through increased flow of funds.
Some of the past merged banks are Grind lay Bank merged standard
charated Bank, Times Bank with HDFC Bank, bank of Madura with ICICI Bank,
Nedungadi Bank Ltd. With Punjab National Bank and Global Trust Bank
merged with Oriental Bank of Commerce.
The small and medium sized banks are working under threats from economic
environment which is full of problem for them, viz. inadequacies of resources,
outdated technology, on systemized management pattern, faltering
marketing efforts and weak financial structure. Their existence remains under
challenge in the absence of keeping pace with growing automation and
techniques obsolescence and lack of product innovations. These banks
remain, at times, under threat from large banks. Their reorganization through
consolidation/merger could offer succor to re-establish them in viable banks
of optimal size with global presence.
Merger and amalgamation in Indian banking so far has been to provide the
safeguard and hedging to weak bank against their failure and too at the
initiative of RBI, rather than to pay the way to initiate the banks to come
forward on their own record for merger and amalgamation purely with a
commercial view and economic consideration.
As the entire Indian banking industry is witnessing a paradigm shift in
systems, processes, strategies, it would warrant creation of new
competencies and capabilities on an on going basis for which an environment
of continuous learning would have to be created so as to enhance knowledge
and skills.
There is every reason to welcome the process of creating globally strong and
competitive banks and let big Indian banks create big thunders
internationally in the days to come.
1) When two banks merge into one then there is an inevitable increase in
the size of the organization. Big size may not always be better. The
size may get too widely and go beyond the control of the
management. The increased size may become a drug rather than an
asset.
2) Consolidation does not lead to instant results and there is an
incubation period before the results arrive. Mergers and
acquisitions are sometimes followed by losses and tough
intervening periods before the eventual profits pour in. Patience,
forbearance and resilience are required in ample measure to
make any merger a success story. All may not be up to the plan,
which explains why there are high rate of failures in mergers.
3) Consolidation mainly comes due to the decision taken at the top.
It is a top-heavy decision and willingness of the rank and file of
both entities may not be forthcoming. This leads to problems of
industrial relations, deprivation, depression and demotivation
among the employees. Such a work force can never churn out
good results. Therefore, personal management at the highest
order with humane touch alone can pave the way.
4) The structure, systems and the procedures followed in two banks
may be vastly different, for example, a PSU bank or an old
generation bank and that of a technologically superior foreign
bank. The erstwhile structures, systems and procedures may not
be conducive in the new milieu. A thorough overhauling and
systems analysis has to be done to assimilate both the
organizations. This is a time consuming process and requires lot
of cautions approaches to reduce the frictions.
5) There is a problem of valuation associated with all mergers. The
shareholder of existing entities has to be given new shares. Till
now a foolproof valuation system for transfer and compensation
is yet to emerge.
6) Further, there is also a problem of brand projection. This
becomes more complicated when existing brands themselves
have a good appeal. Question arises whether the earlier brands
should continue to be projected or should they be submerged in
favour of a new comprehensive identity. Goodwill is often
towards a brand and its sub-merger is usually not taken kindly.
Companies Act
Section 394 of the companies act, 1956 is the main section that deals with
the reconstruction and amalgamation of the companies. Under section 44A of
the banking Regulation Act, 1949 two banking companies can be
amalgamated voluntarily. In case of an amalgamated of any company such
as a non banking finance company with a banking company, the merger
would be covered under the provisions of section 394 of the companies act
and such schemes can be approved by the high courts and such cases do not
require specific approval of the RBI. Under section 396 of the act, central
government may amalgamate two or more companies in public interest.
Section 35 of the State Bank of India Act, 1955 confers power on SBI to enter
into negotiation for acquiring business including assets and liabilities of any
banking institution with the sanction of the central government and if so
directed by the government in consultation with the RBI. The terms and
conditions of acquisition by central board of the SBI and the concerned
banking institution and the reserve bank of India is required to be submitted
to the central government for its sanction. The central government is
empowered to sanction any scheme of acquisition and such schemes of
acquisition become effective from the date specified in order of sanction.
SBI may, therefore, acquire business of any other banking institution. Any
individual or any association of individuals carrying on banking business. The
scope provided for acquisition under the SBI act is very wide which includes
any individual or any association of individuals carrying on banking business.
That means the individual or body of individuals carrying on banking
business. That means the individual or body of individuals carrying on
banking business may also include urban cooperative banks on NBFC.
However it may be observed that there is no specific mention of a
corresponding new bank or a banking company in the definition of banking
institution under section 38(13) of the SBI act.
It is not clear whether under the provisions of section 35, SBI can acquire a
corresponding new bank or a RRB or its own subsidiary for that matter. Such
a power mat have to be presumed by interpreting the definition of banking
institution in widest possible terms to include any person doing business of
banking. It can also be argued that if State Bank of India is given a power to
acquire the business of any individual doing banking business it should be
permissible to acquire any corporate doing banking business subject to
compliance with law which is applicable to such corporate. But in our view, it
is not advisable to rely on such interpretations in the matter of acquisition of
business of banking being conducted by any company or other corporate.
Any such acquisition affects right to property and rights of many other
stakeholders in the organization to be acquired. The powers for acquisition
are therefore required to be very clearly and specifically provided by statue
so that any possibility of challenge to the action of acquisition by any
stakeholder are minimized and such stakeholders are aware of their rights by
virtue of clear statutory provisions.
MERGER OF
BANK OF
PUNJAB
A CASE STUDY
The Reserve Bank of India has approved the scheme of
branches of HDFC Bank with effect from May 23, 2008. With RBI’s
Bank Limited for every 29 equity shares of Re. 1/- each held in
banking. Within a relatively short span of time, the bank has emerged
and the ability to deliver world-class service with rapid response time.
Over the last 13 years, the bank has successfully gained market
1,977 ATMs in 327 cities. For the year ended March 31, 2008, the
March 31, 2007. Total balance sheet size too grew by 46.0% to INR
quality.
Centurion Bank of Punjab is one of the leading new generation
merged with Lord Krishna Bank (LKB), post obtaining all requisite
franchise of 404 branches and 452 ATMs in 190 locations across the
Exchange.
REVIEW OF LITRETURE
A large portion of the empirical work examining the benefits of mergers focuses on
changes in cost efficiency using available accounting data. Berger and Humphrey
(1992), for example, examine merger occurring in the 1980 that involved banking
organizations with at least $1 billion in assets. The results of their paper are based on
data aggregated to the holding company level, using frontier methodology and the
relative industry rankings of banks participating in mergers. Frontier methodology
involves econometrically estimating an efficient cost frontier for a cross-section of
banks. For a given institution, the deviation between its actual costs and the minimum
cost point on the frontier corresponding to an institution similar to the bank in
acquisition measures X-efficiency. The author fined that, on average, mergers led too
significant gains in X-efficiency.
Humphrey also concludes that the amount of market overlap and the difference
between acquirer and target X-efficiency did not affect post-merger efficiency gains.
In addition to testing X-efficiency, they also analyze return on assets and total costs to
assets and reach a similar conclusion: no average gain and no relation between gains
and the relative performance of acquirers and targets. Non- interest costs yield
significant results, but the findings are opposite of expectations that the operations of
an inefficient target purchased by an efficient acquirer should be improved.
De Young (1993) also utilizes frontier methodology to examine cost efficiency and
reaches similar conclusion as Berger and Humphery. Cost benefits from mergers did
not exist for bank level mergers taking place in 1986 and 1987. In addition to the lack
of average efficiency gains, improvements were unrelated to the difference between
acquirer and target efficiency.
Srinivasan and Wall (1992) examine all commercial bank and bank holding
company mergers occurring between 1982 and 1986. They find that mergers did not
reduce non interest expenses. Srinivasan (1992) reaches a similar conclusion. Both of
these studies focus solely on non interest expenses resulting in an incomplete picture
of the cost savings associated with mergers. In order to gain a complete view of bank
costs, the total of interest and non interest expenses must be examined. Various
funding and investment strategies have different impacts on thetwo cost components.
For example, an increase in purchased funds raises interest costs, but lowers non
interest costs. Therefore, to void attributing efficiency gains.
Several studies find evidence of merger gains, but the results of these studies must be
scrutinized carefully,
Spindt and Tarhan (1993) find gains in their sample of 192 commercial bank
mergers completed in 1986, non parameters tests comparing the performance changes
of merged banks with a group of matched pairs indicate that mergers led to operating
improvements. The results, however may be due primarily to economies of scale. The
existing evidence in the literature suggests that scale economies do exist for
institutions holding less than $100 million in assets have to be market driven. Banks
also should rake into account regional and ethnic consideration and maximize
synergies.
RESEARCH METHODOLOGY
Research has its significance in solving various operational and planning problems of
business and industry. Operational Research and market research along with
Motivational Research are considered crucial and their results exist in more that one
way in taking business decision.
Market research is the investigation of the structure and development of market for
the purpose of formulating efficient policies for the purchasing, production and sales.
Operational research refers to the application of mathematical, logical and analytical
techniques to the solution of business problems for cost minimization or
maximization for the profit, which can be termed as optimization problems.
As there are of great help to people in business and industry who are responsible for
taking business decisions.
The present study, which attempts to estimate the market share of the different
insurance companies, plays a very crucial role.
For a good research and for proper and authentic results research methodology plays a
crucial role.
The project also covers Descriptive Research which includes surveys and fact
findings from various inquiries.
The relationship between the customers and the market players must be established
and explored to make the marketing effort fruitful and profitable. Thus, it is reflected
in the above wording that the present study shall be useful in meeting and exploring
the proposed objectives. Therefore to make the present study meaningful the data
shall be collected from various sources such as questionnaire, journals, newspapers,
and internet etc. that will serve as the base for the primary and secondary data and for
interacting with the respective users of the insurance/mutual fund.
Research design
In fact the research design is the conceptual structure with in which the research is
conducted. Research design is needed because it facilitates the smooth sailing of the
various research operations. Thereby making research as efficient as possible yielding
maximal information with minimal expenditure of efforts, time and money.
Research design , in fact has a great bearing on the reliability of the results arrived at
and as such constitutes the firm foundation of the entire evidence of the research
work. In the other words we can say that research design is advance planning of
research.
A good research design should be flexible, appropriate, and efficient and so on. It
should try to minimize biases and maximize reliability of that collected and analyzed
is considered a good design.
The design must give the smallest experimental error and it should yield maximum
information.
Data collection
The task of data collection begins after the research programs has been defined and
research design plan checked out. The data collection is and important part of the
research.
In the data collection method different methods are adopted for primary data
collection and secondary data collection.
Observation Method.
Interview Method.
Through Questionnaire.
But as the time was limited I used the Observation Method for data collection.
Secondary Data
Secondary data is also collected by me various document of the company from the
internet.
OBJECTIVE OF THE STUDY
This study is important because it put right on the effects of the company which before
and after its merger and acquisition. Following are the major objectives:
Every bank try to increase its customer base only and they only want to get more and
more money. But some not only want to increase its customers but also provide security
to their customers.
In the study I will try to check the customer perception about private bank.
Significance of Study
The study of the project will be beneficial for both the banks and customers. As banks
will know about the level of service which they are providing to the customer and how to
improve so as to reach up to the standard of customers.
Since the analysis are done on the basis of the annual reports of business,
therefore, the information presented them is in complete. Actual financial
position of the firm can be known only after the close
Qualitative information:
Time constraint:
Time was another because report was prepared with in the period of two
month which were too less to have a complete and accurate view of the
complete industry.
Assets
Cash & Balances with RBI 3,306.61 5,182.48 12,553.18 13,527.21 15,4
Balance with Banks, Money at Call 3,612.39 3,971.40 2,225.16 3,979.41 14,4