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RESUME

ANEESH AYYAPPAN
TC 17/7776(1),”AKSHARAM”
CNRA A-31
POOJAPPURA P.O
TRIVANDRUM -12
KERALA
INDIA
PIN-695012 E-mail:ayyappananeesh@gmail.com
Phone: 0471-2356782
Mobile: +91-9809958241

Objective:
To harmonize the twin objective of learning and delivering results consistently and to work
towards the ultimate goal of leading a dynamic, creative and successful organization.

Summary:
• MBA from School of Management Studies CUSAT with specialization in HRM and
Marketing
• B. Tech in Electronics and Communication Engineering from CUSAT
• 2.5 yrs of work experience
• Excellent Communication Skills

Educational Qualification:

EXAMINATION BOARD\UNIVERSITY YEAR AGGREGATE

MBA CUSAT 2008-2010 6.97

B- CUSAT 2001-2005 61.12%


TECH[Electronics&
Communication]
PRE-DEGREE KERALA UNIVERSITY 1999-2001 72%
SSLC BOARD OF 1999 86.16%
SECONDARY
EDUCATION,KERALA

Specialization:

Marketing, HRM
Work Experience:
Comprehensive Health Insurance Agency of Kerala (Jan 2011-Mar 2011)

Designation – Assistant District Coordinator

Job description

Supervision and Monitoring of the implementation of Rastriya Swasthya Bima Yojana a


world bank funded central govt social security scheme for BPL families in Trivandrum
District.
Responsibilities
Supervision of the enrollment process of the beneficiaries. Coordinating with various
parties and government agencies involved in the process. Providing continuous feedback
on the effectiveness on implementation of the project.

Bramma Learning Solutions ,Ernakulam (May 2011- Nov 2011)

Designation - Client Executive

Bramma Learning Solutions is a Business Management Consultancy which concentrates


on Small and Medium Sector Enterprises. They provide HR solutions and Business
solutions to their clients. The designation responsibilities include HR development through
changing the organizational climate by defining role and responsibilities of each staff and
developing an organizational hierarchy. Induction of employees to changed organizational
atmosphere and HR practices .Conducting employee engagement programmes.
.

Allsec Technologies Ltd Chennai (Feb 2006-Dec 2006)

Designation: Customer Support Officer

Job description.

Contacting the Customers of HSBC Bank Nevada. Explaining them the use and benefits of
HSBC credit card. Convincing the customers through persuasion and product advantage.
Closing of the sale.

SITEL India Ltd. Chennai (Jan 2007-June 2008)

Designation: Senior Technical Support Officer

Job description:
SITEL is the second largest BPO in the world and the designation was to provide
Technical assistance to the customers of BELL CANADA the second largest Internet
service provider in the world. Designated to provide assistance for internet trouble
shooting in windows and Mac OS which where escalated by front line agent.

Contributions to work:
• Improved the customer satisfaction matrices for the team
• Trained the new agents and contributed towards their performance
• Improved the first call resolution matrices for the team.
• Improved the quality of calls for the team by sharing the knowledge and assisting
the agents.
• Won thrice the Best Agent of the month Award

Projects Under Taken During the Course:

Organizational Study at HLL Life Care Trivandrum

Concurrent Evaluation on the of Grand Kerala Shopping Festival for the Department of
Tourism Govt.of Kerala

Environmental Awareness through Ethnic practices. Project done for Trees for life
International. Kansas. USA

Extra Curricular Activities and Achievements:


Program Co-ordinater of “Talent Time 09” Management Fest of School of Management
Studies. CUSAT

Program Coordinator of National Seminar on Strategic Marketing Organized by School of


Management Studies, CUSAT

Second Prize in “Padmavyuha”. Quiz competition conducted by Institute of Management


Studies, University of Kerala

Student co-coordinator for National seminar on “Creating and Delivering Value to


Customers”. Conducted by School of Management Studies.Cusat.

Media Cell representative for National Seminar on Software Freedom Organized by


CUSAT
Student Co-ordinater for International seminar on 365 Day Destinations, Conducted by the
School of Management Studies, Cusat

Active Participation in Management Fests conducted by B-Schools.

Interests:
Reading
Listening to Music
Movies
Organizing and Managing Events
Travelling
PC Gaming
Personal Profile:

Name Aneesh Ayyappan

Date of Birth 30-03-1983

Fathers Name P.K Ayyappan

Gender Male

Marital Status Single

Language Known English, Hindi, Malayalam, Tamil

Nationality Indian

Permanent Address Aneesh Ayyappan


“AKSHARAM”
CNRA A-31.Poojappura P.O
Trivandrum
Kerala, India
Pin: 695012

Aneesh Ayyappan

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