Beruflich Dokumente
Kultur Dokumente
ANEESH AYYAPPAN
TC 17/7776(1),”AKSHARAM”
CNRA A-31
POOJAPPURA P.O
TRIVANDRUM -12
KERALA
INDIA
PIN-695012 E-mail:ayyappananeesh@gmail.com
Phone: 0471-2356782
Mobile: +91-9809958241
Objective:
To harmonize the twin objective of learning and delivering results consistently and to work
towards the ultimate goal of leading a dynamic, creative and successful organization.
Summary:
• MBA from School of Management Studies CUSAT with specialization in HRM and
Marketing
• B. Tech in Electronics and Communication Engineering from CUSAT
• 2.5 yrs of work experience
• Excellent Communication Skills
Educational Qualification:
Specialization:
Marketing, HRM
Work Experience:
Comprehensive Health Insurance Agency of Kerala (Jan 2011-Mar 2011)
Job description
Job description.
Contacting the Customers of HSBC Bank Nevada. Explaining them the use and benefits of
HSBC credit card. Convincing the customers through persuasion and product advantage.
Closing of the sale.
Job description:
SITEL is the second largest BPO in the world and the designation was to provide
Technical assistance to the customers of BELL CANADA the second largest Internet
service provider in the world. Designated to provide assistance for internet trouble
shooting in windows and Mac OS which where escalated by front line agent.
Contributions to work:
• Improved the customer satisfaction matrices for the team
• Trained the new agents and contributed towards their performance
• Improved the first call resolution matrices for the team.
• Improved the quality of calls for the team by sharing the knowledge and assisting
the agents.
• Won thrice the Best Agent of the month Award
Concurrent Evaluation on the of Grand Kerala Shopping Festival for the Department of
Tourism Govt.of Kerala
Environmental Awareness through Ethnic practices. Project done for Trees for life
International. Kansas. USA
Interests:
Reading
Listening to Music
Movies
Organizing and Managing Events
Travelling
PC Gaming
Personal Profile:
Gender Male
Nationality Indian
Aneesh Ayyappan