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1.0 INTRODUCTION
This literature review employs insights to the studies and findings done by previous prominent
researchers on the topic of corporate social responsibility (CSR). In this literature review, the
main sources consulting are including books, journals and dissertations that related to CSR.This
topic is an extensive study and encompasses numerous concepts and related notions.
Nevertheless, the main objective of this literature review is to recapitulate the studies into three
main parts. Initially, history and terminology regarding CSR will be reviewed. Subsequent,
imperative changes and development of CSR have also been identified, illustrated by three well-
known models: Frederick’s model, Mohan’s model, and Carroll’s CSR pyramid. Thirdly, two
approaches are employed to clarify the growth of CSR in large corporations which are economic
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The concept of CSR is actively discussed since 1950s. This view is agreed by Sriramesh et al.
(2009) and along with Maignan and Ferrell (2004) who recognized one of the earliest definitions
of CSR which is the Bowen’s definition. According to Bowen (1953, p.6), CSR defined as “the
obligations of businessmen to pursue those policies, to make those decisions, or to follow those
lines of action which are desirable in terms of the objectives and values of our society.”
Since then, profuse researches have been done on CSR and various definitions have been
discovered including Carroll (1979), McWilliams and Siegel (2001), and Whetten et al. (2002).
From readings, it is noteworthy that definition of CSR has been altered from the broad term
society that narrowed down to stakeholders. (deBakker et al., 2005) This is confirmed by Table
1, showing the evolution of CSR definition. In addition, Clarkson (1995) made a similar
observation which revealed that the term society is broadly defined, inclusive and obscured. The
same author further mentioned that responsibility of business is not toward society all in all but,
Furthermore, the newest concept of corporate citizenship (CC) is again a subject of debate
among CSR scholars. The term emerged since 1990s and one of the leading scholars, Post (2000)
defined the terms in deeper framework. (Table 1) As stated by Sriramesh et al. (2009), the term
of CC overlaps largely with the concept of CSR. The author noticed that the parameter of CC is
identical to what CSR comprises. Additionally, another scholar Matten et al. (2003) described
identifies that “Corporate citizenship should be viewed, not as a replacement for CSR, but as a
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CSR studies. Ample evidences show that CSR has evolved from 1950s until today.
A leading scholar, Frederick, 2006 (cited in Lawrence and Weber, 2008) has developed four
evolving phases of CSR, as illustrated in Figure 1. The first phase is referred to as Corporate
Social Stewardship, which parallel to the Stewardship principle that contributed to the
explanation on how CSR began in the studies by Lawrence and Weber (2008). It is arguable that
the phases in Frederick’s model also included in Mohan’s model, however in different time
frame.
Empirically illustrated by Mohan’s model cited in deBakker et al. (2005) as described in Figure
2, the latter model is begun with Business Ethics, and then Corporate Social Responsiveness in
year 1975.(cf. Frederick’s model) Nevertheless, both of the authors agreed that the new term of
When looking at the two models, there is a missing gap in Frederick’s model. Frederick omits
the findings of the year 1970s to 1980s. In opposition, Mohan’s model fills the blind spot. The
author emphasises the CSR concepts throughout the years. Nonetheless, the emergence of the
numerous concepts is too complex and becomes a myriad. This implies that there are no
universal standard definitions of CSR. Various researchers use different terms in their studies
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and thus lead to different findings. For instance in deBakker et al. studies, the author did not use
the search terms, CC and corporate philanthropic in order to avoid conceptual ambiguity.
Carroll’s CSR pyramid (1991) provides further explanation of CSR development as shown in
Figure 3. The model is often quoted in literature. (E.g. Sriramesh et al., 2009; Maignan and
Ferrell, 2004) However, the model is fit to the circumstances in 1990s and obsolete for today
global world. Therefore, by the same model, Carroll integrated the concept of stakeholders in
year 2004. Empirical evidences support the usefulness of the model. (CSRQuest, 2009) On
contrary, Visser (2005) argued that Carroll’s model has limitations that not appropriate for all
The models aforementioned are useful and essential to explicate the development of large
corporations in pursuing CSR. In the past, corporations are emphasised on environmental and
social CSR that concerns the society as a whole. Pragmatically illustrated by Coca-cola (HIV
program) and Nike (Nike’s Reuse-A-Shoe program) that supports this view. (Kotler and Lee,
2005) Nowadays, large corporations has transformed to practices global citizenship. Hockerts
and Morsing, 2009 building on Wood (1991) analysis, presenting a more updated detail, that
adds on global issues. Empirical examples also provided by the same author such as Novo
Nordisk that implementing DAWN program which takes considerations of global stakeholder
issue.
From the readings, hence, growth of CSR in large corporations comprises various factors and
issues. In this literature review, the two main issues which are economic approach and
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The main role of business is to maximize profits. This conventional fact is supported by Adam
Smith, 1863 (cited in Lantos, 2001) and Nobel laureate economist Milton Friedman (1970).
Therefore, the concern of profits creates a debate between CSR and Corporate Financial
Performance (CFP). A study by Aupperle et al. (1985) stated there was no relationship between
social responsibility and profitability. Nevertheless, this study is published in 1980s, which is
There are other more recent studies that in contradiction, which showed positive relationship
between CSR and CFP. (Pedersen and Neergaard, 2007; Kotler and Lee, 2005; Baue, 2002)
Overall, there is no conflict between CSR and maximizing shareholder value, and hence
encouraging large corporations to pursuing CSR. For instance, Chiquita adopting CSR that
practising pallet recycling program, are saved more than $3 million annually and lead to good
Nonetheless, the studies and surveys can be questioned in that the costs and benefits are hard to
measure as it is differ among companies and industries. The methodology and approaches used
in the studies may vary as well, which could have confounded the results. Furthermore, even
though empirical researches show the relations between two variables, there is a possible
confusion between the correlation and causation. It is arguable that whether CSR activities
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Likewise abovementioned, corporation’s objective is to maximize profits. This implies that the
stated, however, corporations must also attend to the interests of stakeholders. The reason is
business depends on the stakeholders to operating and for its continued survival, which referred
benefit all stakeholders, in order to obtain their supports to the business. (Maignan and Ferrell,
2004) Nonetheless, all this tends to demonstrate that contrary to business ethics and altruistic
moral.
the firm’s market value, it should not be given the label of social responsibility, but as another
corporate strategy. (Baron, 2003) Consequently, there is ambiguity and vagueness that CSR
practices should maximize the firm’s value to shareholder, or overall emphasises on the benefits
of all stakeholders, in altruistic motive. Therefore, every corporation have different perspectives
on CSR and seems paradoxical (Campbell, 2006), and this lead to the development of CSR
practices in the large corporations. Some corporations perceive CSR as strategy that integrated to
management framework in these days. (Katsoulakos and Katsoulakos, 2007; Burnell, n.d.)
Moreover, large corporations today shifted to corporate citizenship such as ExxonMobil, Ford,
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6.0 CONCLUSION
This literature review intends to provide the review of the empirical works done by eminent
researchers and scholars in the topic of CSR. Numerous authors have different scrutiny and
perspectives on the issues of CSR, and thus created questions and arguments. Consequently, the
concern of this literature review is to recapitulate their views and clarify the issues, which
of this literature review that presents a clearer picture of the researches conducted.
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Books
1. Baron, D.P., 2003. Business And Its Environment. 4th ed. New Jersey: Pearson Prentice
Hall.
2. Bowen, H.R., 1953. Social Responsibilities of the Businessman. New York: Harper &
Row. p.6.
4. Clarkson, Max B.E., 1995. A Stakeholder Framework for Analyzing and Evaluating
6. Kotler, P. and Lee, N., 2005. Corporate Social Responsibility: Doing the most good for
your company and your cause. New Jersey: John Wiley & Sons.
7. Lantos, G. P., 2001. The boundaries of strategic corporate social responsibility. The
8. Lawrence, A.T. and Weber, J., 2008. Business and Society: Stakeholders, Ethics, Public
9. Matten, D. et al., 2003. Behind the mask: Revealing the true face of corporate citizenship.
10. McWilliams, A., and Siegel, D., 2001. Corporate social responsibility: A theory of the
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11. Pedersen, E.R. and Neergaard, P., 2007. The Bottom Line of CSR: A Different View. In
Hond, F.D. et al., ed. Managing Corporate Social Responsibility in Action: Talking,
12. Post, J.E., 2000. Meeting the Challenge of Global Corporate Citizenship. Center
Research Report. Chestnut Hill, MA: Boston College Center for Corporate Community
Relations. p.8.
13. Whetten, D.A. et al., 2002. What are the responsibilities of business to society? In A.
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Online Sources
18 October 2009].
2. Baue, W., 2002. Business Ethics' 100 Best Corporate Citizens Outperform S&P 500.
October 2009].
3. Burnell, S.H., n.d. Corporate Social Responsibility: The Business of Every Company.
4. Campbell, J.L., 2006. Institutional Analysis and the Paradox of Corporate Social
2009].
http://www.csrquest.net/default.aspx?articleID=13124&heading=[cited 18 October
2009].
Corporate Social Responsibility and Corporate Social Performance. Business & Society,
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7. Friedman, M., 1970. The Social Responsibility of business is to increase its profits. New
Responsibility in the Innovation Process. Copenhagen Business School (CBS), Center for
http://www.designforum.fi/files/dff/Projektit/Literature_review_on_CSR_driven_innovat
2009].
10. Maignan, I. and Ferrell, O.C., 2004. Corporate Social Responsibility and Marketing: An
7 October 2009].
11. Sriramesh, K. et al., 2009. Corporate Social Responsibility and Public Relations:
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12. Visser, W., 2005. Revisiting Carroll’s CSR Pyramid: An African Perspective. [online].
13. Whitehouse, L., 2003. Corporate Social Responsibility, Corporate Citizenship and the
Global Compact: A New Approach to Regulating Corporate Social Power? Global Social
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8.0 APPENDIX
Source: Adapting form William C. Frederick, 2006. Corporation Be Good! The Story of
Corporate Social Responsibility. (Cited in Lawrence and Weber, 2008, p.59)
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Source: Mohan, 2003. Strategies for the management of complex practices in complex
organizations: A study of the transnational management of corporate responsibility. (Cited in
deBakker et al., 2005, p. 288)
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3124&heading=
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Definition of CSR as the obligation “to pursue those policies, to make Bowen (1953,
CSR (The term those decisions, or to follow those lines of action which p.6)
broad society has are desirable in terms of the objectives and values of our
altered to society.”
narrowed term of
The social responsibility of business encompasses the Carroll (1979,
stakeholders)
economic, legal, ethical, and discretionary expectations p.500)
that society has of organizations at a given point in time.
Actions that appear to further some social good, beyond McWilliams and
the interests of the firm and that which is required by Siegel (2001,
law. p.117)
Definition of Global corporate citizenship is the process of identifying, Post (2000, p.8)
global corporate analyzing, and responding to the company’s social,
citizenship (CC) political, and economic responsibilities as defined
through law and public policy, stakeholder expectations,
and voluntary acts flowing from corporate values and
business strategies. Corporate citizenship involves actual
results (what corporations do) and the processes through
which they are achieved (how they do it).
Frederick’s CSR Comprises four simple phases that begun since 1950s. Lawrence and
model Nevertheless, the model is not complete that omits the Weber (2008)
findings in year 1970s – 1980s. This model is useful as
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Mohan’s model Mohan’s model fills the blind spot of Frederick’s model. deBakker et al.
It is more convincing than the first model since it shows (2005)
the evolvement throughout the years. However, the
model comprises too many terms that lead to more
complicated and become myriad.
Visser critics the Carroll’s CSR pyramid as the model did Visser (2005)
not fit to all contexts, as he uses Africa context to support
his arguments.
Economic The main role of business is to maximize profits and Smith (1863);
Approach market value. Friedman (1970)
CSR practices did not have any relationship with the Aupperle (1985)
corporation’s financial performance.
Pedersen &
There are studies shows the positive relationship between Neergaard
CSR and financial performance. (2007); Kotler
and Lee (2005);
Baue ( 2002)
CSR strategy that aim to maximize market value should Friedman (1970)
distinguished from altruistic or morally CSR.
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