No.

1(17)/2010-TPS
GOVERNMENT OF INDIA
DEPARTMENT OF INFORMATION TECHNOLOGY
NATIONAL INFORMATICS CENTRE
A-BLOCK, CGO COMPLEX, LODHI ROAD, NEW DELHI –110003

Dated: 05th April, 2011

Tender Notice No. NIC/TPS/2011/06

Sealed Bids valid for a minimum period of 90 days from the date of opening (i.e.,
2011) are invited for and on behalf of the President of India for “PROVIDING
INTERNET BANDWIDTH TO NIC FOR USE IN NICNET AND NKN”.

Scope of Work PROVIDING INTERNET BANDWIDTH TO NICNET

Earnest Money Deposit

Rs.50,00,000 (Rupees Fifty Lacs only)
to be submitted

Prospective bidders desirous of participating in this tender may submit

their written queries to the undersigned at least 48 hrs before commencement of
the pre-bid meeting. A Pre-bid session will be held on 21/4/2011 at 11.00 AM
at NIC-HQ for answering any query and clarifications on the tender document.
Based on the Pre- Bid Session, if required, NIC may amend the tender.

Interested parties may view and download the tender document

containing the detailed terms & conditions, free of cost from the website
http://tenders.gov.in.

(Anju Syal)
Section Officer
Tel: 2430 5454
Email: tenders.section@nic.in

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 GOVERNMENT OF INDIA
DEPARTMENT OF INFORMATION TECHNOLOGY
NATIONAL INFORMATICS CENTRE
A-BLOCK, CGO COMPLEX, LODHI ROAD, NEW DELHI –110003

Dated: 05th April, 2011

Tender No.NIC/TPS/2011/06

TENDER FOR PROVIDING INTERNET BANDWIDTH TO NIC FOR USE IN

NICNET AND NKN

Background: National Informatics Centre (NIC) is providing Internet services to

various Central Government Ministries/Departments, State Governments and
District Administration. Different offices/ locations are being connected by various
means like RF, VSAT, terrestrial leased lines, ISDN etc. more than 2500 VSATs
are connected in NICNET and these VSATs are installed all over India. Under the
telecommuting programme, a huge number of senior officers of Government of
India access Internet and Intranet. NIC has all necessary permissions for
operating Internet Gateway services. Currently more than 100,000 nodes are
connected to NICNET. NICNET has the state of the art Internet Data
Centre/National Data Centre hosting huge number of web sites. The objective of
this Tender is to cater to the Internet gateway bandwidth requirements of both
existing and future needs. NIC also has Disaster Recovery Centre at Hyderabad
which has Internet Gateway too.

NIC is also program implementation agency for National Knowledge Network

(NKN). The NKN is a state-of-the-art multi-gigabit pan-India network funded by
Govt. Of India. It aims facilitating the development of India's communications
infrastructure, stimulate research, and create next generation applications and
services.

Terms and Conditions of the Tender

1. Eligibility Criteria for bidders:

The bidder must have compliance for the following aspects to qualify the enabling
criterion for responding to this tender. Where-ever applicable, the documentary
evidence must be provided for supporting the compliance, which could be verified
by NIC if considered necessary:

 The bidder should be a company registered in India with Registrar of

Companies and supplying the tendered item(s).
 Must have License from Department of Telecommunications, Govt. of
India to set up and Operate International gateways/ Submarine cable
etc.. The bidder must have supplied at least 5 Gbps of International
bandwidth to its clients during the last one year, out of which at
least one customer must have been serviced with one STM-4 or
above.
 State of the Art management centre and Network Operations Centre.
24X7 service for troubleshooting. Also must have immediate call
logging and escalation procedure to cater to NIC’s requirements.
 Bidder must be a Class-A ISP license holder from DoT, Govt. of India
with point of presence at major cities and at least in 20 state capitals
in INDIA.

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  Must be a member of NIXI and must be peering at least at Delhi,
Mumbai and Chennai.
 The bidder should have Internet bandwidth connectivity directly with
tier-1 IP exchanges in USA, Europe and Asia Pacific from its gateway
router in India. Details of the same shall be submitted along with the
bid. The bidder should own at least a submarine cable for international
connectivity with own landing station(s) in India. The last mile
connectivity to NICNET/NKN PoPs in the locations as per ANNEXURE-II
should be provided by bidder’s own fiber and should not use media of
any third party service provider.
 Annual turn over of the bidder for the last two financial Years 2008-09
and 2009-10 should be minimum Rs. 50 Crores per each year. The
Audited balance sheet should be submitted along with the bid in
support of turnover
 The bidder must have both Trans-Atlantic and trans-pacific routes to
the tier-1 Internet providers in the globe. In the event of under sea
fiber cuts etc. the bidder should have capacities in multiple sub-marine
cables to provide an un-interrupted service to NIC.

EMD of bidders submitting false documentary proof in support of

eligibility criteria will be forfeited and bid of such defaulting bidder
shall be rejected straightway.

2. Technical literature and brochures: One set of detailed technical literature

shall be submitted in English along with the tender. The literature should
contain detailed specifications and information about the service. Information
on planned upgrades should also be included. The technical literature shall be
used to compare the specifications of the offered services with the required
specifications mentioned in the tender. The bidder must provide a detailed
note on the sub-marine fiber cables that the bidder has stake on and also
details about how that is going to help NICNET/NKN in achieving better
service.

3. Contents of Tender - The tender will be in three parts:

Part I - EMD Amount and documentary proof for eligibility criteria

Part-II - Technical Bid as per Annexure I
Part-III - Financial Bid as per Annexure II & III

The Tender should be submitted in three separate inner covers which should
be addressed to the President of India and these covers should be sealed
separately and super scribed “Part – I TENDER FOR PROVIDING
INTERNET BANDWIDTH TO NIC FOR USE IN NICNET AND NKN - EMD
and documentary proof for eligibility criteria”, "Part – II TENDER FOR
PROVIDING INTERNET BANDWIDTH TO NIC FOR USE IN NICNET AND
NKN - Technical Bid” and “Part – III TENDER FOR PROVIDING
INTERNET BANDWIDTH TO NIC FOR USE IN NICNET AND NKN -
Financial Bid" respectively. The outer cover in which these sealed covers are
placed should be addressed to the Section Officer (Tender Process Section),
National Informatics Centre, A-Block, CGO Complex, Lodi Road, New Delhi -
110 003 without giving any indication that it contains the tender. Tenders
once submitted shall be final and no amendment shall be permitted. However
clarifications to the extent of already submitted documents may be asked by
NIC from the bidders. A vendor shall submit only one bid. Tenders placed in
sealed covers will be received up to 1230 hrs on 05th May, 2011 at the
address as given above. Tenders received after this time shall not be
accepted.

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 Part-I (EMD and documentary proof for eligibility criteria): The Earnest
Money Deposit (EMD) amount of Rs.50,00,000/- (Rupees Fifty Lacs Only)
shall accompany the tender. The EMD shall be furnished in the form of a
Demand Draft in favour of National Informatics Centre, payable at New Delhi,
India. Any tender not accompanied with EMD will be rejected. The bid of those
vendors who do not enclose documentary proof or not satisfying the eligibility
criteria will be rejected.

Part-II (Technical Bid):

A. This should contain

a. The compliance statements complete in all respects for all terms

and conditions and technical specifications.
b. Technical Specifications in the format given in Annexure I.
c. Power of Attorney/Authorization for signing the bids.
d. Detailed technical literature as per clause 2.
e. Detailed information of the vendor’s installed base for similar
gateway bandwidth for at least one similar installations should be
provided with contact addresses, telephone numbers and email
addresses.
f. Vendor's company profile, financial status certificate from the
vendor’s bank to the effect that vendor is financially sound and
capable of undertaking this project, and last two years’ balance
sheet.

B. Tenders not containing complete information/documents as per item A in

their technical bids will be rejected.

Part-III (Financial Bid): Rate of supplying the bandwidth should be

indicated in the format given in Annexure II.

4. Validity of the tender: The financial quote should be valid for a period of
90(ninety only) days from the date of opening of the tender. The selected
vendor has to hold the price for the duration of 24 months from the date of
first service order. NIC reserves the right to extend the same by another one
year. During this period if the vendor supplies the similar service to any other
organization in India at a rate lower than that supplied to NIC, the price
differential will be passed on to NIC from the date of selling such services at
reduced price to any other vendor other than NIC. Also if,
internationally/globally the Internet Bandwidth price falls down, accordingly
the vendor has to pass on the benefits to NIC.

5. Clarifications: All clarifications if any, in connection with this tender should

be sent to Section Officer (Tender Process Section), National Informatics
Centre, A-Block, CGO Complex, Lodi Road, New Delhi - 110 003. In case the
vendor requires any clarification regarding the tender document, then they
are advised to submit their questions in writing to Section Officer (Tender
Process Section) at least 48 hrs before commencement of the pre-bid
meeting. A Pre-bid session will be held on 21st April, 2011 at 11.00 AM at
NIC-HQ for answering any query and clarifications on the tender document.

6. Rejection and Return of Tender: National Informatics Centre (NIC)

reserves the right to reject any or part of the tender. The documentation
submitted by the vendor shall not be returned. NIC also reserves the right, at
its sole discretion, not to award any order under the present tender. NIC shall

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 not pay any costs incurred towards preparation and submission of the tender
or any other expenditure in this regard. If a vendor gives wrong information in
their tender, NIC reserves the right to reject such tender at any stage or to
cancel the contract, if awarded, and forfeit the Earnest Money Deposit
/Performance Guarantee/Security Deposit.

Canvassing in any form in connection with the tenders is strictly prohibited

and the tenders submitted by the vendors who resort to canvassing are liable
for rejection.

Should a vendor have a relation or relations employed in NIC/Department Of

Information Technology (DIT), the authorizing authority inviting tender shall
be informed of the fact along with the offer, failing which NIC, at its sole
discretion, may reject the tender or cancel the contract and forfeit the Earnest
Money Deposit/Performance Bank Guarantee.

7. Procedures for Opening and Evaluation of Tender Documents

Part I containing the EMD and documentary proof for eligibility criteria will be
opened at 1500 hours on 05th May, 2011 in the presence of those vendors
who present themselves at the time of opening of bids. Only one
representative per vendor will be permitted to attend the tender opening.
Part II –Technical bid will be opened for only those vendors who’s EMD and
documentary proof for eligibility criteria is found to be in order

A duly constituted Technical Evaluation Committee (TEC) shall examine the

technical bids to ensure whether the same conform to the tender
requirements. Subsequent queries, clarifications or any other information
should be replied positively within the time specified, failing which tenders
shall be finalized on the basis of the information, available. It shall, therefore,
be in the vendor’s interest to give complete and comprehensive technical
proposal.

The TEC shall shortlist parties on the basis of technical parameters and
features offered in the tender bid. The TEC could seek clarifications from
vendors about their bids as may be required. Vendors shall give clarifications
in writing within the time specified by the TEC else the TEC will decide on the
basis of information available in the tender. Seeking clarifications shall not
tantamount that vendor's bid has been accepted.

Part-III -The Financial Bids of only those parties who have been technically
short listed parties as recommended by the TEC will be opened in the
presence of representatives of all technically qualified parties, on pre-notified
date and time at NIQ HQRS.

The tenders found technically acceptable, shall be compared by the Financial

Evaluation Committee, on the basis of total cost of the bandwidth.

In the Financial Bid, vendors should clearly state all discounts that may be
applicable during computation of total cost. Arithmetic errors will be
rectified on the following basis. If there is a discrepancy between the unit
price and the total price that is obtained by multiplying the unit price and
quantity, the unit price shall prevail and total price will be corrected. If there
is a discrepancy between the total bid amount and the sum of total prices, the
total prices shall prevail and the total bid amount will be corrected. If
anywhere, prices are quoted in figures and words and if there is discrepancy

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 between the two, words would prevail and considered valid for further
processing.

L1 will be the lowest quoting bidder in the item “Grand Total”. (D1 to
D8 of annexure-II and C1, C2 of annexure-III).

Grand Total in Rupees =

0.6(D1+D2+D3+D4)+0.4(D5+D6+D7+D8)+0.1(C1+C2)

L1 has to match the lowest in each slabs of 1 to 8 of Annexure-II and 1 to 2

of Annexure-III of financial bid. In case L1 does not agree, his offer will be
rejected and EMD shall be forfeited and tender will be refloated.

Once L1 is selected (approved) the L2 and L3 will be asked to match the L1

prices in all aspect. In the event L2 or L3 refuses to match L1 prices then the
process will be repeated to L4/L5 etc. And thus a panel of three vendors will
be formed. In case no vendor other than L1, agree to match the price of L1,
then L1 vendor will only be empanelled.

No correspondence shall be entertained from the vendors after opening of

Financial Bids of the tender. NIC’s decision shall be final and no representation
of any kind will be entertained.

Any attempt by a vendor to bring in pressure of any kind shall disqualify them
for the present tender and such defaulting vendor may be debarred from
bidding in future NIC tenders for a period of three years, from the current
tender year.

8. Award of Contract: The acceptance of the tender will be intimated to the

successful vendor by NIC through a formal letter. NIC shall be the sole judge
in the matter of award of contract and the decision of NIC shall be final and
binding. It will not be binding on NIC to place purchase order for all the
tendered items. NIC may award the contract to three successful bidders
whose bids have been determined to be substantially responsive, technically
and commercially acceptable and have been determined as the lowest
evaluated price bids provided further that bidders are determined by the
purchaser to be fully qualified to perform the contract satisfactorily.

In case already empanelled vendor in NIC are empanelled again and their
quotes found to be lower than those prevailing in the empanelment
No.NIC/TPS/2008/27, they will pass on the lower price to NIC on the existing
work order from the date of quote(s).

For all procurements, L1 supplier shall be given first preference. In the case of
three successful bidders, NIC shall try to ensure that L1 supplier shall be
given overall 50% ( Approx) of order. Both L2 and L3 ( Approx) will
be given 25 % of order each. In case only two vendors are
empanelled L1 will be given 60% of order and 40% from the other
one. However these percentages may vary due to geographical, technical
limitations and temporal reasons and NIC has absolute discretion in
deciding on the ratio. For distribution among L1/L2/L3, both existing
bandwidth volume and fresh bandwidth volume shall be considered, as
inclusive.

NIC shall place orders for bandwidth initially for a period of 24 months
extendable for a period of one year at NIC’s option. However, NIC reserves

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 the right to vary the bandwidth quantity of the order on a half yearly basis. In
the case of Bidders whose tender bids are accepted for empanelment, bidders
shall be required to give 8% of purchase order value as Security Deposit
along with acceptance of purchase order, within 15 calendar days. Security
Deposit will be in the form of Bank Guarantee (BG) of any Nationalised /
Commercial bank drawn in the name of National Informatics Centre, New
Delhi, valid for a period of 15 months.

Purchase Orders for bandwidth shall be placed on the suppliers as and when
there is requirement for the same throughout the period of two years from
the date of first Purchase Order. However NIC reserves the right to extend the
same for another subsequent one year; on the same terms and conditions
subject to revision of rates up to the satisfaction of NIC. 1 Mbps per month
shall be the basic unit of service and price corresponding to 1 Mbps per month
shall constitute unit price for all blocks of bandwidth specified in Annexure-II

For the purpose of determining the bandwidth price at any given time during
the period of validity of the contract, the aggregate of the bandwidth
delivered across various NIC centers and NKN PoPs shall be taken into
consideration. If any of the individual purchase order brings the overall
procured capacity to a new bandwidth slab, the unit rate corresponding to the
new bandwidth slab shall be applicable for the entire capacity. The change in
pricing shall be applicable from the date of change of the bandwidth volume.

In the event the vendor’s Company or the concerned division of the Company
is taken over/bought over by another company, all the obligations and
execution responsibilities under the agreement with NIC, should be passed on
for compliance by the new company in the negotiation for their transfer.

9. Time schedule and Liquidated Damages: This is a time bound and high
priority project of Government of India. It must be understood that the
vendor has made the proposal after fully considering all such factors, which
may have any bearing on the time schedule.

The vendor will be required to install and enable services at the location
within 60 days from the date of work order. If the successful vendor fails to
maintain this schedule the vendor shall pay to the NIC without prejudice to
any other rights or remedy as may be available to the NIC, penalty amount
calculated @ 0.25 % of the order value (Quarterly service charges payable to
vendor) per day up to a maximum of 30 days. At the end of 30 days, NIC
reserves the right to cancel the order and forfeit the entire amount of EMD.
NIC may procure the similar service from alternate sources.

10. Installation and Acceptance: The bandwidth must be supplied in full as

per ordered specifications. Testing and acceptance will be done by the
designated team from NIC. NIC reserve the right to reject the order if it is
not conforming to the approved specifications. No payment will be made for
the rejected items. Any delay in delivery and installation will result in the
vendor being liable for damages as per Clause 9.

11. Penalty Clause

a) The vendor is supposed to provide the smooth Internet linkage. The uptime
of the link shall be computed on monthly basis. For computing downtime one
minute as a unit will be taken. This uptime shall be computed separately for
each link if there are more than one link to achieve the desired rate. If any
link is down for more than one hour continuously, even if it is within

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 99.5% uptime limit, a penalty amount which is equivalent to twice the
amount due for the unavailable period will be charged and deducted
from Vendor’s invoices.

b) If Quality of Service (QoS) as specified in Annexure-I is not provided for

any duration of time, the link shall deemed to be down for such duration and
penalty shall be imposed as per clause 11(a).

c) For the USB data cards: If it is faulty and need to be repaired/replaced it

must be done within 3 working days of lodging complaint. Replaced card need
to be delivered either at NIC HQRs or at any state centre of NIC depending
upon decision. For more than 3 working days of not providing services a
penalty amount which is equivalent to four times the amount of
monthly rental will be charged and deducted from Vendor’s invoices.
In case of authentication failure or mis-configuration at vendor’s server for
more than 24 hours due to which user is not able access Internet, same
penalty clause as above will be applicable. In case breakdown of services
for more than 15 days for a single card for whatsoever reason it may
be, NIC at its own discretion may decide not to make payment for all
the cards procured from the vendor for a complete month.

12. Technical Support: The bidder has to extend all technical support required
in keeping up of the installed equipment as per the performance requirement
indicated in Annexure I. However all AMC and trouble shooting/ preventive
maintenance shall be carried out by the bidder only. The bidder may support
in integration of the NICNET with the installed equipment (bidder’s
equipment).

13. Validity of Tender: The duration of agreement shall be for the two years
initially. The charges quoted shall be valid from the date of enabling service.
It can be extended further one year on mutually agreed terms and conditions.

14. Price: The vendor shall confirm that the quoted prices shall be firm and fixed
and subject to no escalation whatsoever till the validity period of the
agreement. The vendor has to quote in Indian Rupees(Rs) only. The rates
applicable for statutory levies such as Excise Duty, Octroi, Sales Tax etc. must
also be indicated. Notwithstanding any of the vendors specific formats for
pricing, unit cost of each item/sub-item shall be given as per the format given
in Annexure II to enable a comparative analysis.

15. Payment Terms: Payment shall be made by NIC to the selected vendor on a
quarterly basis, at the end of the quarter, after submission of relevant invoice.
Relevant documents for the quarter shall be submitted to NIC at least 14 days
before the quarter ends (Jan-Mar, Apr-Jun, July-Sept, Oct-Dec). Payment
shall be made in 30 days on receipt of all relevant papers.

16. Termination Clause: Either party i.e. NIC or vendor can terminate the
service agreement by giving three months notice in advance to other party. In
case the vendor stops service without notice, NIC has the right to en-cash the
bank guarantee.

17. Upon verification, evaluation / assessment, if in case any information

furnished by the vendor is found to be false/incorrect, their total bid shall be
summarily rejected and no correspondence on the same, shall be entertained.

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18. Monitoring Tool: The bidder shall provide web based monitoring tools which
should provide latency, packet drop, availability of subject capacity from
carriers point and beyond.

19. In case the bidder has to import any item to accomplish the job, then it shall
be the responsibility of the bidder to get the item cleared through Indian
customs on priority basis.

20. The bidder shall provide a categorical and Para-wise statement of compliance
to this tender enquiry (Annexure I). Any deviation made by the bidder from
stated requirement of NIC shall result in disqualification of vendor's bid.
Statement of compliance as per this clause shall override all other statements
made elsewhere.

21. Force Majeure : If at any time, during the continuance of this contract, the
performance in whole or in part by either party of any obligation under this
contract is prevented or delayed by reasons of any war, hostility, acts of
public enemy, civil commotion, sabotage, fires, floods, explosions, epidemics
quarantine restrictions, strikes, lockouts or acts of God (hereinafter referred
to as "events"), provided notice of happenings of any such event is duly
endorsed by the appropriate authorities/chamber of commerce in the country
of the party giving notice, is given by party seeking concession to the other as
soon as practicable, but within 21 days from the date of occurrence and
termination thereof and satisfies the party adequately of the measures taken
by it, neither party shall, by reason of such event, be entitled to terminate
this contract, nor shall either party have any claim for damages against the
other in respect of such nonperformance or delay in performance, and
deliveries under the contract shall be resumed as soon as practicable after
such event has come to an end or ceased to exist and the decision of the
purchaser as to whether the deliveries have so resumed or not, shall be final
and conclusive, provided further, that if the performance in whole or in part or
any obligation under this contract is prevented or delayed by reason of any
such event for a period exceeding 60 days, the purchaser may at his option,
terminate the contract.

22. Arbitration:
 If a dispute arises out of or in connection with this contract, or in respect
of any defined legal relationship associated therewith or derived there
from, the parties agree to submit that dispute to arbitration under the
ICADR Arbitration Rules, 1996.
 The Authority to appoint the arbitrator(s) shall be the International Centre
for Alternative Dispute Resolution (ICADR).
 The International Centre for Alternative Dispute Resolution will provide
administrative services in accordance with the ICADR Arbitration Rules,
1996.
23. Conciliation:
 If a dispute arises out of or in connection with this contract, or in respect
of any defined legal relationship associated therewith or derived there
from, the parties agree to seek an amicable settlement of that dispute by
Conciliation under the ICADR Conciliation Rules, 1996.
 The Authority to appoint the Conciliator(s) shall be the International
Centre for Alternative Dispute Resolution (ICADR).
 The International Centre for Alternative Dispute Resolution will provide
administrative services in accordance with the ICADR Conciliation Rules,
1996.

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24. In the event of the vendor’s company or the concerned division of the
company being taken over/bought over by another company, all the
obligations under the agreement with NIC, should be passed on for
compliance to the new company as part of their transfer proceedings for
all techno-fiscal commitments as submitted with original bid. The
aforementioned shall hold during the validity of empanelment.

25. In addition to the information desired in the terms and conditions as well
as in technical bid, the vendor may provide any other
information/description like features, performance figures
specified/indicated along with supporting documents/calculations.

26. NIC reserves the right to order amount of bandwidth required as may be
necessary at the time of work order and increase or decrease in the
bandwidth subsequently by giving 7 (seven only) days notice.

( Anju Syal )
Section Officer (TPS)
Phone # 011 – 24305454
email: tenders.section@nic.in

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 ANNEXURE I
Technical Specifications

1. Service Requirement: Provision of Internet Gateway

Provide Internet capacity at NIC centers in Delhi, Hyderabad and at a later
stage or immediately at locations like Mumbai, Chennai & Pune. The last
mile has to be through optical fiber and the link must be in a ring.

2. Bandwidth: The bidder should quote for all the slabs given below.
Otherwise the bid will be rejected.
Bandwidth less than 1 Gbps
Bandwidth 1 Gbps to less than 5 Gbps
Bandwidth 5 Gbps to less than 10 Gbps
Bandwidth 10 Gbps to 20 Gbps

3. The link shall terminate at a Points Of Presence (POP), which is owned by

the bidding company.

4. Redundancy: The local loop shall be on a ring to provide maximum uptime.

In case the complete bandwidth is taken in 2 parts then the two parts must
land in two routers at the bidders end.

5. The link will be terminated on a 100/1000/10000 mbps Ethernet. However

NIC has the right to demand for any other interface like STM-1/ STM-4/
STM-16 etc. The Bidder will be informed about the change and 30 days
duration will be provided to the bidder to terminate the link as desired by
NIC.

6. Bidder must preferably be equipped with the complete BGP protocols and
best practices like “Black hole” etc in case of any major denial of service
attacks. Thereby provide a cover to NICNET during any global or targeted
attack.

7. Should be able to provide complete global table to NIC router that is

participating in the BGP.

8. Network Interface: Details of interface required to connect the Gateway

equipment to NIC Router.

9. BGP Support: Must support BGP4 with all its extensions. Provide AS Number
details required for peering. The bidder must provide the details of the
carriers with whom the bidder shall be peering and announcing the networks
of NIC. Must support all the parameters like communities, MEDs, AS-
Prepends etc.

10. The bidder must provide the information on the bandwidth with which it is
connected to NIXI and the routes advertised in NIXI.

11. The bidder will be responsible to publish NIC prefixes (NICNET and NKN) at
start (or/and within contract period) and required attributes will be updated
and configured by respective ISPs in their IRR (Internet Routing Registry).
NIC will only provide with required info for the same.

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12. Quality Of Service(QOS):
Port availability (99.5%)
Committed Information Rate(CIR) (100%)
Packet Loss (<1%)

13. The round trip latency to the various locations across the globe should be as
per the table below:

London/ Singapore New York SanJose

Europe
Max(in ms) Max(in ms) Max(in ms) Max(in ms)
220 120 300 300

The round trip latency will be measured online by the tool provided by the
bidder. The average packet loss on the circuits should be less than 1%. It
shall be measured by computing the percent packet loss of one thousand
pings (with acknowledge for each previous packet received) of sixty four
bytes each. This confirmed packet loss is the measurement of packet loss
from gateway router in NIC to the router of Internet backbone tier-I carrier
in USA/Europe/other Asia-Pac countries. There should be 100% redundancy
in case of failure of media carrying international Internet bandwidth.

14. Termination Point: Indicate the locations where the link will be terminated;
The POP must respond to the team at NIC 24X7 in the event of any failure
or any attacks like the blaster / slammer etc. Traffic trace Pattern: This may
be provided for each option of peering arrangements.

15. Bidder must provide enough evidences to the TEC about the availability of
back up links in case of any fiber cuts etc. Also the bidder must be able to
route the traffic through alternate links in the case of failure.

16. NIC has a Disaster recovery Centre at Hyderabad and there is a need for
Internet Gateway at NIC Hyderabad also. All the bidders must be in a
position to connect NIC office at Hyderabad using the fiber so that incase of
any issue at NIC Delhi the complete bandwidth shall be transferred to so
that further distribution and the data centre can operate from Hyderabad.
That is, the last mile at NIC Delhi and the provider POP shall be same at NIC
Hyderabad also. An MOU shall be signed with the selected bidder. After the
declaration of Disaster the bidder shall provide the 50% of the bandwidth
supplied at Delhi shall be transferred to Hyderabad with in 2 hours (Two
hours). Rest of the bandwidth shall be shifted in next 8 hours (eight hours).

17. The selected bidder must have a fiber termination in the DR centre so that
in case any disaster the bandwidth can be shifted from Delhi to Hyderabad.
The last mile sizing has to be done in such a way that the above is feasible.

18. In Delhi the selected ISP shall terminate the links at following locations:-

(I) NIC, A-BLOCK CGO Complex New Delhi 110003

(II) NKN NOC, Block-3, Delhi IT park, DMRC building, Shastri Park, New
Delhi-110053.

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 (III) NICSI Data Cente, Scope complex, Laxmi Nagar, Delhi.

The selected bidder will be asked to terminate a portion of the

bandwidth at these centers. In the case of any network outage or
failure at CGO complex or Shastri Park or at Laxmi Nagar the
complete bandwidth will be drawn from the working center. In the
event of DR, point no.16 shall be invoked.

19. Once the Gateways at Chennai, Mumbai and Pune becomes operational
following back-up plans need to be deployed:-

For Mumbai and Chennai each site should act as back-up of other in case of
any disaster at any of the sites the BW need to be shifted to other site
within 4 hours. The compete bandwidth should be made available from the
other site within 12 hours of any disaster disrupting the services in that
place.

20. ISP needs to provide 500 (five hundred) numbers 3G USB plug and play
data cards. These cards should be with unlimited access to browse from
any part of India. The bidders may quote for the services on a yearly basis.
This charge will include the hardware required to use the services.

If any of the bidders does not provide this service, then the bidder ( primary
bidder) can tie up as a consortium and bid for the 3g/non 3g services.
However such tie up must be reflected in the bid and the mechanism of
placing the PO may also be defined. The responsibility of the service has to
be owned by the primary bidder.

21. The Operation & Management of International Bandwidth shall include but
not limited to the following: 24/7 Help desk support to NIC. Problem
Management, Incident Management, Performance Management,
Configuration Management, Security Management and SLA Management
shall be on a 24/7/365 basis.

22. Every vendor need to deploy one manpower to be stationed at NICNET/NKN

NOC for smooth management, monitoring and co-ordination for all the
links/BW commissioned. NIC will provide sitting place and other amenities
for this purpose. The place of posting will be decided by NIC, however it will
be one of the Gateway locations where his service exists.

Signature:

Name:

Designation:

email:

Telephone / Fax No.

Date:

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 ANNEXURE II
Financial Bid

1. Name and address of the Company:

Price Schedule

International Internet Bandwidth (1:1) for NIC/NKN Locations

Price per
Month (Basic
Unit Price Any other Total Price inclusive
exclusive of all levies/taxes of all levies &
Sl. Bandwidth Range
levies& / charges in charges in Rupees
No (aggregate) (A) charges) per Rupees. per Mbps per month.
Mbps per (C) D=(B+C)
month in
Rupees. (B)
< 1Gbps
1
(Delhi / Hyderabad)
1Gbps < 5Gbps
2
(Delhi / Hyderabad)
5 Gbps < 10Gbps
3
(Delhi/Hyderabad)
10 Gbps < 20Gbps
4
(Delhi/Hyderabad)
< 1Gbps
5
(Mumbai/Chennai/Pune)

1Gbps < 5Gbps

6
(Mumbai/Chennai/Pune)

5 Gbps < 10Gbps

7
(Mumbai/Chennai/Pune)
10Gbps < 20Gbps
8
(Mumbai/Chennai/Pune)

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 ANNEXURE III
Financial Bid

Name and address of the Company:

1. 3G Data service
-Unit price per month inclusive of all levies and taxes = (C1)

2. Non-3G Data service

-Unit price per month inclusive of all levies and taxes = (C2)

500 no. of 3G USB plug and play data cards, supporting at least 3.2 Mbps of
download speed from each vendor (expecting empanelment of 3 vendors) with
unlimited internet Browsing and SMS/voice calls barred. Any device required
to use the service should be a part of the service and service cost and be
compatible for use with any laptop. No charges will be paid for any voice calls OR
SMSs resulted because of inability of the vendor to block the above.

In order to maintain the service without any downtime, any replacement of faulty
hardware during the service period needs to be taken care of free of any charges.
These will be used at NIC HQ and at various state/district centres of NIC. NIC at
its own discretion may direct the vendor to deliver the required hardware at
particular centre of NIC and to provide support locally.

If at any particular state/district none of the vendors provide 3G services NIC has
right to ask for non-3G cards with download speed of at least 2 Mbps. In this case
no. of 3G services ordered may be reduced and charges will be paid based of
number of 3G and non-3G services supplied.

If penetration of 3G network of a particular vendor is not found to be satisfactory

NIC may order lesser no of cards from that vendor.

In the event the primary bidder for the Internet Services does not provide the
3G/non 3G service, the bidder can create a consortium for this service and also
indicate how the PO for the service needs to be placed so that NIC can
accordingly issue the PO. The service responsibility of the service lies with the
Primary bidder.

Grand Total (derived from Annexure-II and Annexure-III)

Grand Total in Rupees

= 0.6(D1+D2+D3+D4) + 0.4(D5+D6+D7+D8)+0.1(C1+C2)

(Please mention in words)

The above cost includes all the components that are required to make the link
operational at NIC site as explained in ANNEXURE-I.

Signature:
Name:
Designation:
Date:

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 Annexure-IV

Addresses of NIC Offices

a) Delhi: NIC,A-Block, CGO Complex, Lodi Road, New Delhi.

b) Delhi : NICSI Data Centre,Laxmi Nagar, Scope Tower, East Delhi.
c) Delhi: NKN NOC, Block-3, Delhi IT park, DMRC building, Shastri Park, New
Delhi-110053.

d) Hyderabad: NIC,A-block, B R K R Building, Tank Bund Road, Hyderabad.

e) Mumbai: NIC,Navi Mumbai Office, near Belapur
f) Chennai: NIC,E-2-A,Rajaji Bhawan, Besant Nagar Chennai
g) Pune: NIC, Ganesh Khind Road, Near Pune University Gate,Pune

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