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Quality management is the single most important process in any organization. A 'total quality organization' generally benefits from having an effective Quality Management System. This study evaluated a strategy for implementing continuous quality improvement based on a decentralized Quality Management System in a teaching hospital.
Quality management is the single most important process in any organization. A 'total quality organization' generally benefits from having an effective Quality Management System. This study evaluated a strategy for implementing continuous quality improvement based on a decentralized Quality Management System in a teaching hospital.
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Quality management is the single most important process in any organization. A 'total quality organization' generally benefits from having an effective Quality Management System. This study evaluated a strategy for implementing continuous quality improvement based on a decentralized Quality Management System in a teaching hospital.
Copyright:
Attribution Non-Commercial (BY-NC)
Verfügbare Formate
Als DOC, PDF, TXT herunterladen oder online auf Scribd lesen
Quality management is the single most important process in any
organization, whether for profit, nonprofit or an organization such as a health-care maintenance organization. It defines the purpose of quality for the organization it represents. Quality management is often forgotten, but it guarantees the quality in output from any organization and exists as an asset that always adds value to it. A 'Total Quality organization' generally benefits from having an effective Quality Management System (QMS). A Quality Management System is typically defined as: "A set of co-ordinated activities to direct and control an organization in order to continually improve the effectiveness and efficiency of its performance." Customer expectations inevitably drive and define 'performance' criteria and standards. Therefore Quality Management Systems focus on customer expectations and ongoing review and improvement.
“Quality management refers to systematic policies, methods, and
procedures used to ensure that goods and services are produced with appropriate levels of quality to meet the needs of customers.”
A Brief History of Quality Management:
• Historical uses of quality management include the precision involved in building of Egyptian pyramids, interchangeable parts during Industrial Revolution, and statistical tools used for quality control during World War II. • Dr. Joseph Juran and Dr. W. Edwards Deming were pioneers in the field (more later on these two quality gurus). • The Japanese integrated quality ideas and methods throughout their organizations and developed a culture of continuous improvement.
QMS in Food and Beverages Industries:
Leading food and beverage companies have benefited by implementing MetricStream food quality management solution in the following ways: Protect brand image and market share
• Ensure the highest quality and safety of products
• Limit liability of food-borne illness events • Reduce materials and ingredients costs • Improve supplier product quality • Improve relationships with trading partners • Reduce product waste and downtime • Reduce costs of regulatory compliance • Ensure currency and integrity of quality document
Evaluating and Implementation QMS in Teaching
Hospital: Objectives. This study evaluated a strategy for implementing continuous quality improvement based on a decentralized quality management system in the clinical departments of a hospital. Setting. The institution is a 2000-bed teaching hospital of tertiary health care employing 8000 people. Methods. The quality management intervention was tested in six volunteer departments. This intervention comprised an instructional seminar, methodological assistance, and the dissemination of guidelines. The program was evaluated 1 year after the intervention and included a quality audit, interviews with department staff, and analysis of the written documents produced by the departments. Conclusion. Implementing continuous quality improvement in hospital departments seems to be an interesting alternative to organization-wide implementation strategies. However, these results need to be confirmed by long-term evaluations and by deploying the program in other departments. DIFFERENCE BETWEEN CROSBY, DEMING AND JURAN QUALITY PHILOSOPHIES. CROSBY DEMING JURAN
Cost of quality CROSBY
- Measurement of quality DEMING - Companies should look - Cost JURAN Of Poor Quality is the price of non at the total cost of (COPQ) is the sum of all CROSBY, not conformance DEMING product or service JURAN costs that would CROSBY DEMING JURAN indexes. provided by others , and disappear if there were not just the purchase no quality problems. - Price of non price. Statistical process The concept of control is conformance is by one of "holding the status control (SPC) Company / culture The culture counting every ofthing the Leadership Accepting the must lowestbebid quo" : keeping a planned Definition of -It is conformance company is going to to Meeting instituted. does and Theexceeding not guarantee aim the of -Quality -process Quality mission improvement of the requirements , not in its plannedfor Quality Control change that only when is spent if everyall as the customer's leadership lowest totalshould need be to cost. and company doessonot is come "fitness free. employees thing goodness was notabsorb the done right expectations help peaple and and then state use" asthat it remains perceived by Quality (QC) continuing able to meet the common language the first time. of machines doto a improve. better customers. operating goals. quality and begin to job. understand their -The mission of individual -It is management's individual roles in job Drive out the fear so that departments are to work to making set the requirements quality everyone may work according to and communicate improvement happen.to effectively for the specifications designed to Improvement -Quality employees. improvement is -Put everyone company.in the -Quality achieveimprovement fitness for use.is built on getting everyone company to work to not fire fighting ,or basis Training to-Orientation do it right theto the first -Training should be accomplish thegiven removing a sporadic concepts and procedures time (DIRFT) on the job. transformation. The spike. More than that of quality transformation is every quality improvement -Every one should body's job. be raises quality Degree of Senior -Quality Two -Direct skill improvement factors cause improvement -Quality Cease isinmade dependence trained basic in onthe Operator Majority of Quality errors can be Inspection / defect performance to startsorfrom defects the top. mistakes : inspectionboard to room. achieve statistical methods. problems reduced are bythe: fault of management control -Quality improvement is imprecedented or break poor management rather Lack of knowledge and quality. Eliminate the foolproofing , keeping involvement a-Continual process -Senior quality ,not data a program management is than through levels. poor workmanship. lack of attention. communications. need for -- Training mass boosts inspection people attentive , training , and 100it percent takes a responsible long time Repeated use ofmorale PDSA bybecause buildingitquality into provides , changing technology , for itfor to the become a normal problems with cycle. the product in workers with a greater the first improving communication part of theand Quality scene. their place. sense of security and , establishing continuance. -All quality improvement value and a lower stress accountabilty , removing takes place project by level. the error-prone person project. and motivation.
Performance -Performance standard Eliminate management
must be zero defect, Share with employees not by numbers , numerical Management must standard Quality Team / Goal awareness work that's close enough. Management must break goals. Substitute the measurement of eliminate down barriers slogans , between setting leadership. what nonconformity is exhortations and departments. Eachtargets -Encourage costing to the individuals company. to asking for zero defects department must see establish improvement and department new levels ofas other goals for themselves and productivity from the internal customer , when their groups. work force. the this is practiced barriers begin to fall.
General The system
approach Individual for causing recognition for Abolish the annual merit Recognition those who meet their , Quality is prevention or rating There system.Instead should be a single Single sourcing of not goals orappraisal. perform supplier for anylearn leader should one who item supply outstanding acts. is in, on need of individual a long term (The secret of prevention help , whose work relationship of loyalty is to look at the process processes show extra and trust. and identify good performance. opportunities for error) Improve the system and shrink the difference between the people that belong to the system. : QUALITY MANAGEMENT SYSTEM AND QUALITY PHILOSPHIES”
Submitted to:
MR. SAEED LIAQAT
Submitted by:
1- MIAN MUHAMMAD AKRAM
(1559) 2- MUHAMMAD EHSAN (1521) 3- ALI RAZA (1529) Department of Public Administration Government University Faisalabad